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COMPANY PROFILE

EDGE TECHNOLOGIES LIMITED,

PLOT 69 KYADONDO 1 ROAD NAMIREMBE
P.O BOX 26465, KAMPALA-UGANDA,
TEL: 0200300700, 0312244300
E-mail: info@edgetechuganda.com,
sales@edgetechuganda.com
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CORPORATE PROFILE:
VISION: To be the region’s leading company with Reputation of excellence in high quality
document Technology equipment, products, services and ICT solutions to all business
groups.

MISSION: To steer Business transformation with the best and advanced document
technology equipment, supplies and steady fast customer service in sales and support of
document technology products and services.

CORE VALUES – WHAT WE BELIEVE IN

• Innovation
• Integrity
• Respect
• Passion for excellence
• Partnership
• Team work

ABOUT US: Edge Technologies Limited is the premier supplier of digital document
solutions nationwide, We have in stock several office equipment that include Photocopiers,
Printers, Computers, Fax-machines and other office Equipment featuring rock bottom
prices on all of the top rated brands that you can know and trust. We are dedicated to
maintaining an expansive inventory of top-quality models and consistently delivering
exceptional customer service and support.

With thousands of satisfied customers ranging from Government departments and major
Corporates to Schools and Small Business we have also established a wide service network
in Uganda.

Edge Technologies Limited is also proud to offer the full range of Toshiba, Dell, Acer and
Olivetti office Equipment.
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Managed Document Solutions

We are the leading providers of innovative Document Management solutions.

Being Managed by our experts it means we don’t just provide solutions—we provide the
services and the support you need from start to finish and everywhere in between. And
we’re here for support afterwards.

Our Encompass Managed Document Solutions team has been helping businesses reduce
costs and improve productivity. We partner with companies like Toshiba to bring you the
best printing solutions.

From short-term solutions to sustainable long-term improvements, we are here to help you
print smarter, work secure, and improve your workflow all while saving your company up to
40%

Print Smarter

Thanks to our team of masters, printing smarter has never been easier. We manage all
your devices, how they’re printing, and even how often. We’ll get you printing more
efficiently so you can save your money for more important things. And since we’re all about
streamlining your environment and providing full support, we also offer service and support
of products outside our e-STUDIO line.

Do more with less. With Toshiba’s PageSmart program, you only pay for what you use.
Service, supplies, parts and labor are all rolled into one low, cost-per-page price. We will
completely manage all of your printers—regardless of manufacturer. With print tracking
and regular reporting, waste can be easily controlled, lowering your printing costs. And
there’s no paying for supplies that sit on a shelf. Free up your cash flow so your IT
department can focus on more critical issues, saving you time and money.

Cut your printing expenses by up to 40% with efficient, easy-to-implement solutions for
businesses of all sizes. By partnering with companies like PaperCutMF, Pharos, Print Audit
and Ringdale, we’ll help you print less and save more.

With our Global Services Portal, we will help you monitor and manage your printing and
assets so you can take control of your fleet. A fully protected, user-friendly website,
Toshiba’s Global Services Portal allows you to track device use so you can buy more
efficiently. Easily order supplies and equipment, request services, and manage your fleet
overall.
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e-BRIDGE Cloud Connect

An exclusive Toshiba device feature, the e-BRIDGE Cloud Connect tool works behind the
scenes for you, managing your devices remotely by gathering information about your
machine via the cloud. That means you can spend less time managing your devices and free
up your resources with remote meter reads, firmware updates, and toner alerts to trigger
automatic supplies deliveries. It’s easy to set up too, with no software installation
required—simply install as a firmware update. Sales

Work SECURE

Want security you can see? Our trained and certified masters can help you protect your
data and your business. We’ll analyze and assess security for your devices, access to those
devices, and documents. Then, we’ll help you implement that plan so you can rest assured
your business will be safe and secure.

Device security is a top priority at Toshiba. Our security masters work hard to ensure the
integrity and confidentiality of all your communications. From encryption of data to
network and IP security, our masters are ready to secure your devices. When it’s time to
replace a device, Toshiba’s security masters will ensure the hard drive is erased to keep
what’s yours safe and secure

Let the right users in and keep the wrong ones out. Our masters have developed simple,
yet highly effective methods of establishing access security that won’t inconvenience
users. Allow administrators to control access at the device in the same way it’s controlled
from the desktop. Enable department codes to get valuable data tracking and usage
information, giving authorized users full functionality at the device. Set usage limitations
or allow access with the swipe of a card. We’ll work with you to find the best access
security features for your needs.

Protect your work and your privacy with advanced features that ensure your documents
end up in the right hands. Our masters can help you set up security policies that remain
with documents as they travel inside and outside of your organization. Prevent the wrong
person from picking up a print job or enable the ability to hold print jobs until the user is
physically present. Protect scanned documents with password protection using Secure PDF.
No matter how minor or major your privacy concerns, Toshiba’s experts will find the right
solution for you.
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IMPROVE WORKFLOW:

Improve your workflow with Encompass Document Solutions. Our team of masters will help
your organization perform more efficiently, work smarter, and maximize your existing
technology investment.

With our workflow solutions to capture, file, share and store documents more efficiently,
you can streamline and improve document intensive processes by effectively distributing
information that is needed across your organization. Our collaboration solutions can help
you create powerful print communication and electronic documents for cross-channel
messaging while integrating with existing workflow processes.

Learn how we can also help you with document capture solutions, cloud/mobility and
document tracking.

Convert paper documents to digital files easily. Our masters can help you organize with
more efficient workflows. Our portfolio of capture software solutions allows you to
intelligently scan and route documents to workflow processes, email, cloud storage and
collaboration tools. Capture the contents of the documents into ECM (Enterprise Content
Management) and EDM (Enterprise Document Management) solutions and into a broad
array of business applications.

Automate manual processes

1.Capture documents and convert to multiple formats such as Microsoft Word, Microsoft
Excel and searchable PDF

Scan documents from your Toshiba MFP directly into Microsoft SharePoint or Exchange

Create customized workflow processes

Scan documents directly into defined workflow processes from the Toshiba MFP touch-
screen panel.

2. Our cloud/mobility solutions enable mobile users to access information anytime, from
anywhere. Content can be created, accessed, shared and printed through cloud storage
applications.

Utilize Toshiba MFPs to scan documents directly to cloud-based storage

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Increase information accessibility

Print directly from a smartphone or mobile device

Improve group collaboration.

3. We provide solutions for tracking, measuring and monitoring document output to print
devices, as well as security-based solutions that prevent unauthorized access to output
devices and documents.

Monitor and control printing, copying, faxing and scanning

Save paper and reduce unnecessary printing and copying

Achieve green initiatives by reducing print volume and waste

Invoke print policies and measure results.

Works in Our Copier Division

1. Installation, Configuration and field technical services of copiers, printers for the

following Brands: Toshiba and Olivetti.

2. Installation and Field technical services of different Models of Rongda, &Duplo

Scan Printers.

3. Technical analysis of customers’ existing Printing solution and proposal of modern

digital printing solution with cost benefit analysis and advantages over the existing

system.

4. Installation and configuration of Digital Copiers

5. Technical advice of the above products to our customers by our technical staff.

6. Key Operator Training for end users on entire product range.

a) Products sold at our copier division.

The following products are available at our copier Division and are always purchased by Edge

Technologies Ltd from the Manufacturers.

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❖ Toshiba Mita Range of Products:

▪ Black and White Multi-Functional Devices.

▪ Color Multifunctional Devices.

▪ Facsimile Machines.

▪ Toners and other Consumables.

▪ Other Solutions.

❖ Olivetti Range of Products.

▪ Black and White Multi-Functional Devices

▪ Color Multifunctional Devices

▪ Facsimile Machines

▪ Toners and other Consumables

▪ Other Solutions

Works in our Computer Division

1. Installation, Configuration and Field Technical Services of different Models of
HP, Dell, Acer and Toshiba Computers.
2. Analysis of customer’s requirements, Design, Implementation, Configuration and
training of Network Solutions (Local Area Networks –LAN- & Wide Area
Networks –WAN-).
3. Structured Cabling services (Data & Voice)
4. Administration of different types of Network Platforms
5. Training of the above solution products and hardware products to the users
(b) Range of Products sold at our Computer Division
Dell, HP, Toshiba Acer.
Desktop and Work Station computers.
- Lap Tops, Notebooks and Tablet Computers.
- Blade Servers, Storage and Networking Systems
- Service, Support and Drivers.
- Electronics, Soft wares and Accessories
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Customer Relationship Management (CRM)

A customer Relationship Management solution can be essential to the success of your
business in the new global markets. Helping you to develop multiple points of contact
with customers, it enables you to consistently provide excellent customer service on
the telephone, over the internet, by Fax or by mail.
Edge Technologies provides Customer Relationship Management Solutions that
deliver exceptional value across your Organization – meeting your business
requirements, managing costs, reducing risk, and fulfilling your scheduling
parameters.
Our Customer Relationship Management consultants have extensive experience in
designing, developing and deploying fully flagged integrated call-center systems,
sales-force automation, computer-telephone technologies, automated processes and
business applications.
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CUSTOMER SERVICE DEPARTMENT

Our quick response from our Customer Service Team gives you the peace of mind that you need to do what
you do best. With our dedicated support, there is no limit to what we can do. At Edge Technologies Ltd,
we are committed to satisfaction of our customers. A satisfied customer is our most important asset. Which
is why 75% of our people are in customer service and support roles. This allows us provide you with:
guaranteed service response time, flexible service level agreements and quick remote support services.
Please find our customer service team below

Department Designation Nods Responsibilities

Copier Technical Manager 1 1. Responsible for the Repair & Service of

Department
Workshop Manager 1 copiers, printers

Chief Copier Experts 6 2.Responsible for the Copier & Printer

Technical Services for the Respective Area
Senior Copier Experts 25 3.Responsible to take care of all the copier
corrective and preventive maintenance calls
4.Responsible to take care of component
Junior Copier Experts 15 level repairs of Printed Circuit Boards(PCBs)
5. Responsible for the overhaul services of
copiers machines and printers.
6. Responsible for Document Management
software, Installation and Configuration
Computer 1.Responsible for the Technical Services of
Department all computers (Desktops and Laptops)

Workshop Manager 2 2.Responsible to take care of all computer

corrective maintenance calls
Chief IT Experts 7
3.Responsible for all computer Preventive
Senior IT Experts 25 maintenance of the respective areas
4.Responsible for remote support of all
Junior IT Experts 15
computers and laptops Responsible to take
care of component level repairs of PCBs
5. Responsible for the overhaul services of
Laptops, Rack systems, Servers, copiers,
Printers, Scanners, computers etc.
6. Responsible for Inspection, Installation
and Configuration of Computer Networks
7. IT Security
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Our Technical Services.

We wish to introduce Edge Technologies as an authorized dealer for the Sale,
Supply and Servicing of the entire range of Toshiba Products in Uganda.
Edge Technologies Ltd (Kampala Branch) has qualified technical staff trained by
the respective manufacturers and they are backed up with a well-equipped workshop
and technical repair center to cater for its customer’s needs.
A well maintained inventory of genuine spares and consumables not only caters for
the spares and consumable requirements of our clients but also reduces the down
time of the equipment.
Mentioned below are the important features of the technical services provided by
Edge Technologies.
Technical Repair Center and Workshop
At Our Technical Repair and Workshop we do the following:
(a) Copier
1. Overhaul services of the Copiers and Fax machines after a certain number
of copies to enhance the life of machines.
2. Servicing of Printers and Scanners
3. Component Level repair of Printed Circuit Boards of Copiers, Fax Machines,
Scan Printers, Computers (Desktops and laptops), Monitors, UPS’,
Telecommunication Products, Etc.
4. Maintenance of Standby Copiers and Fax machines.
5. Maintenance of In house Copiers, Fax Machines, Computers and
Telecommunication Products.
(b) Computers (Desktop and Laptops, Servers)
1. Virus and spyware checks and removal and windows Updates.
2. Data backup Solution.
3. PC Health Checks.
4. Laptop DC Power socket repairs.
5. All Laptop/Notebook Repairs and Replacement.
6. Installation and Configuration of New Hardware
7. Network administration and Configuration.
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Spares & Accessories Management.

PRODUCT ITEMS NO. OF STOCK REMARKS

PRODUCTS IN HOLDING

THE FIELD

Consumables Consumables
Drum Edge Technologies are rated for
Developer has a stock of certain number
Cleaning Blades consumables and of prints. So
Seal Blades spares for the required
Seal Rollers Different Models consumables
Heat Rollers of are analyzed
Press Rollers copiers/printers using the
Copiers and Scanning Lamps and Fax Machines. average print
Printers Heater Lamps More than 500 Having volume on each
Spares products are there analyzed the Model.
All Frequently used in the field consumption
spares pattern and The spares are
Motors copy volume ordered on
Clutches of each consumption
Printed Circuit model the pattern of each
Boards spares and spare part.
Sensors consumables Over a period
Switches of each of time, from
Solenoids model are the statistics
Fans stocked for it is easy to
Bushes two months. find out the
Bearings frequently
Harnesses required
spares.
IT Products Mother Boards Over 300 units 3% of the Spares that
Monitors PCBs used in one is not in
Accessories the total stock can be
Floppy Drives systems ordered and
Processors installed in they arrive in
Hard Disk the field are one week
CD ROMs held as
SMPS stock.
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Annual Maintenance Arrangement:

Since Copiers, Printer, Computers and Servers are complex in nature, with a lot of
moving parts controlled by electronic sensors with the help of microprocessors;
Periodical Preventive Maintenance is required to keep the equipment in optimum
condition.

Lack of Periodical Preventive Maintenance can cause the following:

(a) Copiers and Printers

1. Dust accumulation in the optical unit causes dirty copies and excess toner
consumption.
2. Excess toner flow through the toner dispensing system can overload the
drive system and cause the breakage of drive gears
3. Lack of maintenance causes pre-mature failure of expensive Consumable
items like Drum, Heat and Press Roller Etc.
4. Excess heat generation and excess toner accumulation on fixing rollers
causes a lot of paper jam and hence wastage of time and money
(b) Computers (Desktops, Servers and Laptops).
1. Computer system freezing or hanging
2. Internet problems
3. Data loss
4. Hardware and Software faults
5. Cable and Router Problems.
Edge Technologies, offers you a Premium Annual Maintenance Contract (AMC) to
prevent the above kind of losses and to ensure the optimum performance of the
equipment.
Edge Technologies, offers you the following through the AMC:
1. Fast response to the corrective Maintenance calls.
2. Periodical Preventive Maintenance.
3. Free of Cost spare parts for Copiers and Printers
4. A free replacement unit, in case Edge Technologies, fails to restore the
equipment in a specified period of time.
5. Customer relationship services to ensure the services provided by Edge
Technologies, is up to the mark and to bring the customer closer to Edge
Technologies, by giving a professional and personalized service on a regular
basis.
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The above kind of Annual Maintenance Contract may prove advantageous in the
following ways:

1. Prevents losses due to the lack of preventive maintenance.

2. Reduces the mean time between failure and hence the equipment becomes more

reliable.

3. Protects your investment.

4. Avoids unauthorized unprofessional tampering of the equipment, which causes

further damage.

5. Enables planning and budgeting of service costs.

Edge Technologies, Provides Annual Maintenance Contracts for Copiers and Printers

and all other IT Products.

Edge Technologies, has a Customer Relationship Management Team to ensure the

services provided by the Technical team is up to the standard

Capacity to Offer Quality Services.

1. Edge Technologies’ Technical Staff are trained by the respective

Manufacturer on each product.

2. Edge Technologies’ Internal Training Department has Direct Link with

Supplier’s extranet to get updated on latest technology updating and

modifications. So Edge Technologies updates the knowledge of its technical

team with the latest developments in the respective fields.

3. Edge Technologies’ Technical library is comprised of Technical Manuals of all

the products and books that provide general technical knowledge on various

office automation fields.

4. Edge Technologies’ Technical Repair Centre is comprised of all modern testing

equipment’s, like oscilloscopes, IC tester and IC remover, etc.

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Why Choose Edge Technologies Ltd

1. Edge Technologies Ltd is a Ugandan company with experienced staff and
management of over 13 (Thirteen) years in Sales, Repair, Service and Maintenance
of Photocopiers, Computers, Printers, Fax machines and other office equipment
and Tools.
2. Edge technologies Ltd has established a strong presence in the market and
takes a Consideration portion of the market.
3. Rock-bottom prices on top brand copiers. Up to 85% below published retail
prices.
4. 100% satisfaction guarantee and exceptional customer support and follow-up.
5. Flexible purchasing options. Purchase, Lease, Rent, and Payment Plans.
6. In House training for Technical staff.
7. We have got a Strong support from suppliers like Kyocera, Toshiba with a wide
Stock/Inventory of genuine spares and Consumables from Original Equipment
Manufacturers.
8. Customer retention Base of 95% with Fast, efficient delivery, usually 1-2 business
days. Edge Technologies ltd has got dedicated Account Manger to ensure
customer satisfaction and to update on the latest technology and cost-effective
methods.
9. We have got a Call Co-ordination department to track down preventive and
breakdown calls.
MILESTONES
Edge Technologies has executed a number of projects successfully and has won great
clientele. This success of Edge Technologies lies not only in successfully completing the
projects in time, but in also understanding the clients’ requirements effectively and
executing them efficiently.
Contact Us
General Inquires: Sales & Supplies
Tel: +256 200300700 Tel: +256 776 250 883

+256 312 244 300 sales@edgetechuganda.com.

Technical
Tel: +256 200300700
+256 312 244 300
+256 776 250 883
+256 702 250 883
service@edgetechuganda.com
Website: www.edgetechuganda.com
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ORGANIZATIONAL STRUCTURE.
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TECHNICAL DEPARTMENT.
 SALES &
MARKETING
DIRECTOR
MARKETING SALES BUSINESS DISTRIBUTION
MANAGER MANAGER DEVELOPMENT MANAGER
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WEBSITE
DEVELOPMENT
NORTHERN EASTERN CENTRAL WESTERN
MARKETING DEPARTMENT

MANAGER MANAGER MANAGER MANAGER

CUSTOMER CUSTOMER CUSTOMER CUSTOMER CUSTOMER CUSTOMER DOCUMENT
CONSULTANT CONSULTANT CONSULTANT CONSULTANT CONSULTANT CONSULTANT CONSULTANTS
BANKS CONSULTANCY NGOs SCHOOLS GOVERNMENT PRIVATE ENTITIES
FIRMS
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OPERATIONS DEPARTMENT
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FINANCE STRUCTURE
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FLOW FOR SERVICE DEPARTMENT

2a

Service
Reports 2b

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