Sauce & Spoon Project Plan

Task

Milestone - Tablet selection and acquisition

Determine number of tablets needed for each area
get the tablets

Milestone - Branding Complete

Select the branding design and package
Get sign off on the branding and design package

Milestone - Complete functionality for tablets

Integrate software with POS
prioritize addons in menu and when they are shown
Testing of software in house
research security needs for these
Check current software version of POS
Update POS software to 3.0
Get Menu items from Carter
Add menu items and coupons to tablets

Milestone - Complete installation in 2 locactions

Get electrician to the restaruant for wiring the tables

Milestone - work with locations to prep for rollout

set meeing with GM in each location to discuss this new rollout
Determine the schedule for rollout to restaurants
Set timeline to discuss staffing needs as result of rollout
select someone to run training in house

Milestone - Training
train thatstaff
Training person for each
to know howlocation so menu
to update they can
withrun training
items no
longer available
training staff to work with tablets
schedule a test run with family and friends and mimic a full service
ject Plan

Notes Start Date Due Date Duration

2
15

7.5
3.5

This is an new task, we have noever done before and there are unknowns 2
2
7.75
5
this should be an easy task, Seydou has done before 1
If this is needed, this estimate is very close to what we will need to upgrade 3.3
5
once we have the menu items, loading is something the vendor has done many times 2

there is electrial in the booths already, and the electrician is expert at his work 3

2
3
1
1

2
This is new for everyone 3
3
a full service 3
 PHASE ONE
Task Owner Status WEEK 1 WEEK 2 WEEK 3
M T W R F M T W R F M T
E PHASE TWO PHASE THREE
WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8
W R F M T W R F M T W R F M T W R F M T W R F M T W R
ASE THREE PHASE FOUR
WEEK 8 WEEK 9 WEEK 10 WEEK 11 WEEK 12
F M T W R F M T W R F M T W R F M T W R F
Task Brainstorm
Task

Milestone - Tablet selection and acquisition

Determine number of tablets needed for each area
get the tablets

Milestone - Branding Complete

Select the branding design and package
Get sign off on the branding and design package

Milestone - Complete functionality for tablets

Integrate software with POS
prioritize addons in menu and when they are shown
Testing of software in house
research security needs for these
Check current software version of POS
Update POS software to 3.0
Get Menu items from Carter
Add menu items and coupons to tablets

Milestone - Complete installation in 2 locactions

Get electrician to the restaruant for wiring the tables

Milestone - work with locations to prep for rollout

set meeing with GM in each location to discuss this new rollout
Determine the schedule for rollout to restaurants
Set timeline to discuss staffing needs as result of rollout
select someone to run training in house

Milestone - Training
train thatstaff
Training person for each
to know howlocation so menu
to update they can
withrun training
items no
longer available
training staff to work with tablets
schedule a test run with family and friends and mimic a full service
 Estimated Duration
Notes (Days)
Optimistic

2 1
10 7

7.5 5
3.5 2

This is an new task, we have noever done before and there are unknowns 2 1
2 1
7.75 5

this should be an easy task, Seydou has done before 1 0.5

If this is needed, this estimate is very close to what we will need to upgrade 3.3 2

once we have the menu items, loading is something the vendor has done m 2 1

there is electrial in the booths already, and the electrician is expert at his wo 3 2

ew rollout 2 1
3 1

2 1
This is new for everyone 3 2
3 2
a full service
 Confidence
Most Likely Pessimistic Rating Known Dates
(H/M/L)

2 3
10 15

7 10
3 5

2 3L
2 3
8 10

1 2H
3 5H

2 3H

3 4H

2 3
3 5

2 3
3 4L
3 4M
Additional Resources
Title

Restaurant dive
tech news
Resources
Link Date Added

Tabletop tech speeds up service and boosts profits, study says | Restaurant Dive 7/6/2022
4 Technology Must-Haves to Improve Your Restaurant Business | (restauranttechnologynews.com)
7/6/2022
 Notes

overview of outcomes
why these are needed
Quality and Evaluation
Quality Standards Quality Standards
Category Criteria/Description
Faster more efficiet experience Average ticket time
quicker check out one minute checkout time
tablets work as they should < 5% reported tech issues customers per week
cutting down on incorrect orders 98% order accuracy
decreased customer lobby wait average wait time 10 mins or less
 Evaluation Questions Evaluation Indicators
What is working and what is not working length of avg visit shorter by 15%
Were there unintended outcomes coupon use is up 10%

should we continue guests with shorter wait times return 20% more often
Criteria Met?
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Survey Questions
Quality Standards
Criteria/Description Evaluation Questions
Average ticket time What is working and what is not working
one
< 5%minute checkout
reported time customers per
tech issues Were there unintended outcomes
week
98% order accuracy
average wait time 10 mins or less should we continue
 Evaluation Indicators
length of avg visit shorter by 15%
coupon use is up 10%

guests with shorter wait times return 20% more often

 Survey Question Question Type
How often do you eat out Scaled
Do you use coupons often Yes/No
What type of coupons do you like to use Multiple choice
How likely are you to sign up for a loyalty program with us? Scaled
How long did you have to wait for a table Scaled
How would you rate the tablet checkout experience Scaled
Did you receive the order you placed as you requested? Yes/No
Is this your first visit to Sauce and Spoon Yes/No
Do you have any other feedback you wish to share? Open-ended
Is this your first time to use tablet checkout at the table? Yes/No
 Question Answer Options (depends on question type)
Option #1 Option #2 Option #3
1 per month 2-5 per month 0-1 per week
Yes No
% off coupons Buy One/Get One Free App/Dessert with $ Purchase
Not Very likely Somewhat likely Likely
0-5 mins 5-10 mins more than 15 mins
Very Satisfied Somewhat Satisfied Neither Satisfied nor Dissatisfied
Yes No
Yes No
Open Ended
Yes No
ds on question type)
Option #4 Option #5
2-3 per week more than 4x a week

Other
Very likely Not sure

Somewhat Dissatisfied Very Dissatisfied