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Quality Policy

Quality Policy

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peter mulila
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40 views2 pages

Quality Policy

Quality Policy

Uploaded by

peter mulila
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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QUALITY POLICY

We provide excellent financial services in line with applicable requirements. We remain


guided by our commitment to Customer Focus, Getting It Right and Continuous
Improvement

Quality Policy Statement

At First City monument Bank, we provide excellent financial services in line with applicable
requirements. We remain guided by our commitment to:

Customer Focus

Total service delivery through a customer – first approach.

Getting It Right

A thorough quality check of products and services prior to and after delivery to the
customer.

Continuous Improvement

Effective continual improvement of our quality management system with the participation of
all employees.

Business Continuity Policy

First City Monument Bank (FCMB) shall establish an appropriate Governance model to
provide oversight for business continuity management, crisis management, and disaster
recovery management processes.

The governance model must include roles and responsibilities for decision making,
oversight, reporting structure, business continuity operations and emergency response
team structures.

Corporate Governance

First City Monument Bank Limited (the Bank) remains committed to institutionalizing
corporate governance principles as part of the FCMB Group corporate structure. We
continue to ensure adherence to the implementation of corporate governance rules of the
Central Bank of Nigeria and other Regulatory Agencies.
As in the past, the Board of Directors of the Bank (the Board) continues to operate in line
with its responsibilities as contained in Regulatory Codes of Corporate Governance, the
Bank’s Articles of Association and the Companies and Allied Matters Act.  The Board’s
oversight of the operations and activities of the Bank are carried out transparently without
undue influence.

Fair value corporate governance depends on the quality and integrity of our directors.
Consequently, the Bank has undertaken to create the institutional framework conducive for
defending the integrity of our directors and is convinced that on account of this, the Board is
functioning in a highly effective manner.  We will continue to challenge ourselves to improve
in areas where the need for improvement is identified.

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