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Applying Apqc'S Process Classification Framework® For Business Value

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60 views3 pages

Applying Apqc'S Process Classification Framework® For Business Value

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PUTRI HERFAYATI
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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APPLYING APQC’S PROCESS CLASSIFICATION

FRAMEWORK® FOR BUSINESS VALUE


How Organizations Use the PCF for Benchmarking,
Content Management, and Process Management

APQC’s Process Classification Framework (PCF)® creates a common language to


define and communicate work processes. In this article, you will learn about three ways
organizations use the PCF to create business value: benchmarking, content management,
and process management.

BENCHMARKING
Organizations use the PCF to If another company—Company D—wants to
objectively benchmark against join, it has to compare processes with the
other companies. The PCF acts three other companies. Process definitions
as a “Rosetta Stone” that allows have to be translated six times. If ten
thousands of organizations to compare companies want to benchmark together,
metrics for a process, even when that they will need to translate processes 45
process is implemented using different times (Figure 1).
systems, organizational structures, and
business rules. To understand why the PCF Benchmarking without a Common Framework
is so useful for benchmarking, consider
what happens if you don’t use it.
Benchmarking Without the PCF:
Complicated and Hard to Scale
Organizations can benchmark without a
common framework such as the PCF, but (Figure 1)
it becomes increasingly complicated as
more companies participate. For example, As the number of participants (n) increases,
three organizations—Company A, Company the number of required translations
B, and Company C—want to benchmark increases according to the following
accounts payable. Each company formula, which is called Metcalfe’s Law:
implements their accounts payable process n(n – 1)/2. If you wanted to individually
differently; some use shared services benchmark against 10,000 other
centers, some centralize, some decentralize, companies, you would have to translate
some automate, some do it manually. Each processes nearly 50 million times. But with
company then compares with the other the PCF acting as a gold standard for what
two companies. The implementation of it means to do a particular process, you can
the accounts payable process has to be benchmark against 10,000 companies with
translated to be translated three times. just one step.
CONTENT MANAGEMENT
Organizations use the PCF to
If you assign content to the PCF, when
structure and organize their people want to understand what
content. Organizations produce happens in a particular area it’s very
thousands—often hundreds of intuitive for them to drill down through
the hierarchy to find what they’re
thousands—of pieces of content such as: looking for.
/// standard procedures, –John G. Tesmer
Director of Open Standards
Benchmarking, APQC
/// checklists,

/// templates,
Using the PCF as a taxonomy helps
/// instructional guidebooks and videos, employees find the resources they need
in a way that’s organized by the work
/// project content,
they do. If a new hire needs to get up to
/// meeting minutes, and speed on a certain task, they can navigate
to that process and find the templates
/// best practices. and checklists they need to perform that
task. A taxonomy such as the PCF also
Without an organizing structure, supports business analytics by allowing
employees will struggle to dig through organizations to easily monitor content
folders and links to find the content they usage statistics and trends by topic
need. Enterprise search helps, but even area. The PCF can also help with content
the best enterprise search engines don’t governance: organizations can use the PCF
work like Google. If you want content to to define who owns each process, and then
be found, you need to organize it with a ascribe ownership of related content to
“taxonomy”—a hierarchy of categories to those process owners. Content without an
classify content. owner can go out of date quickly.

PROCESS MANAGEMENT AND IMPROVEMENT


Organizations use the PCF to perform the foundational process management
work necessary for process improvement. To improve processes, you first
need to understand how processes relate to each other and how work flows
through the organization. The PCF provides a pre-established baseline for:

/// discovering processes, /// mapping enterprise systems to


business processes
/// developing process definitions,
/// mapping organizational structures to
/// creating process maps, business processes
By understanding the current state of
processes, organizations can start to
benchmark process performance and
Why reinvent the wheel
identify improvement opportunities. when the PCF creates a
Leveraging a framework such as the baseline for us.
PCF for current state assessments saves –Alain Robitaille
Director, Corporate Knowledge
time and improves communications. The Measurement, SNC-Lavalin
framework mitigates disagreements over
how to approach process management and
define processes, because it offers a neutral
language that everyone can agree on.

RESOURCES FOR APPLYING THE PCF


APQC’s How To Apply The Process For more information about how
Classification Framework Collection organizations leverage the PCF, see
provides how-to guidance and best APQC’s 2017 Putting the PCF into Action
practices for top applications of the Collection. This collection includes the
PCF including: Best Practices in Process Frameworks
report, which is based on a survey of
/// building process maps,
over 100 companies and case studies of
/// conducting a current state best practice organizations such as U.S.
assessment,
Army ARDEC, the University of North
/// creating process definitions, and Texas, ProUnitas, Sword Group, and South
/// using a process framework as a East Water. The collection also includes a
taxonomy. webinar, tools, best practices, infographics,
qualitative analysis, and other resources
for understanding PCF adoption and
implementation.

If you have any questions, or would like to learn more about implementing
the PCF at your organization, contact us.
www.apqc.org/contact-us

ABOUT APQC
APQC helps organizations work smarter, faster, and with greater confidence. It is the world’s foremost authority
in benchmarking, best practices, process and performance improvement, and knowledge management. APQC’s
unique structure as a member-based nonprofit makes it a differentiator in the marketplace. APQC partners
with more than 500 member organizations worldwide in all industries. With more than 40 years of experience,
APQC remains the world’s leader in transforming organizations. Visit us at www.apqc.org, and learn how you
can make best practices your practices.

©2018 APQC All Rights Reserved

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