Scribd
Upload
15 views

Daikin Call

Uploaded by

marian32
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
15 views

Daikin Call

Uploaded by

marian32
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

CALL

SCENARIO

1. PREPARING
• Check the location assigned to you.
• Go to the web site and ensure that in your survey noted the correct phone number and open hours.
• Make the call during open hours.

2. YOUR LEGEND
• You want to purchase a split air-condition system for your living room or bedroom (please make sure you have a realistic
scenario and the room size at hand).
• Since you have never owned an air conditioner and put great value on quality, you need the advice of a professional. In no
case ask directly for DAIKIN, but let the employee recommend a device.

3. CALL
• Never ask for a specific brand, but stay open for the employee’s recommendations.
• During the course of your conversation do not forget to ask about the delivery time/the time it takes until installation.
• Except this question stay rather passive and do not ask too many questions, but take note of what the employee addresses.

IMPORTANT
• It is OBLIGAROTY to ask for the name of the consultant.
• If you are asked for the city of residence, indicate the city of the location you are assigned with.
• NEVER ask for a specific brand, but stay open for the employee’s recommendations.
• During the course of your conversation it is OBLIGATORY to ask about the delivery time/the time it takes until
installation.
• Except this question stay rather passive and do not ask too many questions, but take note of what the employee addresses

WHAT IF:
• I don’t receive the reply at the first attempt – make 2 calls more within an interval of 15 minutes. If you don’t get an
answer after 3 calls, make the screenshots of all three calls, fill out the survey indicating the situation and submit it.
• I cannot find the number I should call – check the Contact list in brief instructions or contact your coordinator.
• I cannot make the phone call on the assigned day – inform your coordinator about it.

4. FILLING OUT THE SURVEY


• Make the screenshot of the call (with visible phone number, date and time of the call) and attach it to the survey.
• Fill out the survey in English within 8 hours after the call.

YOUR SURVEY WILL NOT BE PAIF IN CASE IF


• You contact the wrong location or during non-open hours.
• You reveal yourself as a mystery shopper.
• You ask for a specific brand.
• You violate the scenario.
• You filled out the survey later then 48 hours after the call.

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy