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cal-19 fete et etitiae Subtier Supplier Management Process Guideline 1st Edition Insight >» Expertise > Results The Catalyst for Peak Performance | AIAG-azAIAG 2m cas AIAG Sub-tier Supplier Management Process Th Catala Peak Ferree" Version 1, laeved August 2042 ABOUT AIAG Purpose Statemont Founded in 1982, AIAG is a globally recognized organization where OEMs and suppliors unite to address and resolve Issues affecting the worklwice automotive supply chain. AIAG's goals are to reduce cost and complexly through collaboration; improve product quality, health, safely, and the envionment; and optimize speed to market throughout the supply chain AIAG Organization AIAG is made up of a board of directors, an executive director, execullves on foan from member companies, associate directors, a ful-ime staf, and volunteers serving on project teams. Directors, department managers, and Program managers pian, direct, and coordinate the association's activities under the direction of the execulive roctor. AIAG Projects Volunteer committees focus on business processes or supporting technologies and methodologies. They conduct research end develop, publish, and provide training on standards, conventions, standard business practices, white papers, and guidelines in the areas of automatic identiication, CAD/CAM, EDIoloctronic commerce, continuous ‘improvement, health focus, materials and project management, occupational health & eafety, returnable r8 and packaging systems, transportalion/customs, and truck & heavy equipment, “AIAG PUBLIGATIONS ‘An AIAG pubation eects @ consensus of those substantalyconcemed with its scope end provstons. An. ‘AIAG publication fs intondod as a guido to aid the manufeetrer, th consumer, andthe general public. Th ‘existance ofan AIAG publication des not In ony respec! preclade anyon from manufectaring marketing. ‘purchasing, or using produets, procosses, or procedures not conforming to tho pubilealon. DISCLAIMER ‘The Publisher doos not make any represortaton or warrenty, express or ipl, in relation to any information from this publication, andthe Publisher does not assume any logalfabity forthe accursey, complotendss, or Uusefuiness of any information trom tis publication. ‘CAUTIONARY NOTICE AIAG publications are subject fo periodic revow and usors are cautioned to obta tho latest editons MAINTENANCE PROCEDURE ‘Recognizing that ths AIAG publication mey not cover all ercumstancos, AIAG hae eetablchod @ maintenance procedira. Please refer fo the Mointenance Request Form at tho back of this document fo submit a request. Published by: Automotive Industry Action Group £26200 Lahsor Road, Sulto 200, ‘Southfield, Michigan 48033 ‘Phono: (248) 358-3670» Fax: (248) 358-3252 APPROVAL STATUS The AIAG Quality Storing Commies and designated stakeholders aperoved tis document for publication on shine 5, 2012, AIAG COPYRIGHT AND TRADEMARK NOTICE: © 2012 Automotive industry Action Group, excep! hat copyright isnot calmed asta any part ofan orignal work prepared by a U.S. or slete govemment officer or employee as part ofthe person's oficial dues. Fxcep! as hoted above, al igh are reserved by AIAG and no part ofthese materials may be reproduced, roprittod, stored Ina rerovalsystom, or ransmited, In any orm or by any means, electronic, photocopying, recording, or ohorsise, whoa the pr writen parmission of Aukomatva Industry Action Groyp. Copyright iningement fs a voiton of federal aw subject o criminal and eh panaifos. AIAG and Automotive Industry Action Group are registered service marks of tho Automotive Industy Actin Group. Automotive Industy Action Group makes no claim to ‘ny trademark of e hi pert. Trademarks of third partie inclided in those matonls are the property o thal respective overs (©2012 AutemetiveIndusty Action Group Isene-978 1 60534 254 2. 90000cal19 AIAG Sub-tier Supplier Management Process Version 1, Issued Avoust 2082 AIAG 2 ‘The Ctayt eee Rotreses™AIAG gatas AIAG Sub-tier Supplier Management Process eee eerers Version 4, Issued August 2012 FOREWORD Leadership of OFM and suppliers indicated that management of Tier 2 and below is insufficient, OEMs and Tier I suppliers have insufficient resources internally for supplier development. The project goal was to find a common process that all AIAG Tier 1 suppliers and sub-tier suppliers, e.g., Tier 2, Tier 3, can follow. Concems included: Little or no resources of experienced Supplier Development/Lean experts High costs ‘Not enough time available ‘No defined metries'program or training available Using a common supplier management process across the industry will result in more effective supplier evaluation, selection, and development and make current resources more effective. ‘The focus of this document is on “what must be done” for supplier management and, to a lesser degree, how to address the resource issue. As a result of this AIAG Project, AIAG plans to implement a third party Supplier Development “Coach” certification program. This program will identify and cestify new third party resources for interested organizations’ use to promote reeiprocal recognition of supplier development activities. (See Appendix A) ‘Where there are references to requirements in this document, it is intended that altemative tools and methods ate acceptable if they meet the intent. August 2012cal-19 G AIAG Sub-tier Supplier Management Process AlA\ P) Version 4. Isaued Auaust 2012 To Ceteyet er Piero” ACKNOWLEDGEMENTS AIAG wishes to acknowledge and thank those who worked on this document: Name Company Alling, Gt8@...nnnunesnneneDana Corporation Beuerleln, Michael .....unmnDENSO International America Contoveros, Paul .PolyOne Corporation Dieffenbaugher, Dennis..........The Timken Company Magna International Enns, Edward .. Magna International Geteschman, Dan Haskins, Linda ...:.cssnnsnnnn Nexteer Corporation Lalain, Dave... AIAG Leggett, Steven . American Axle & Manufacturing MeCorley, Kineta. Delphi Corporation Robert Bosch LLC AIAG Rao, Ravi Reld, R. Dan. Richards, Jeffrey..a.mnnnn-a Delphi Corporation Siverling, Annette.. KBI Bearing TUCKEr, Ja arrnninneeenrnes Metaldyne VanWagoner, Gary. ‘Magna PowertrainAIAG cats AIAG Sub-tier Supplier Management Process Secor Vorsion 4, seued August 2012 TABLE OF CONTENTS ABOUT AIAG.. FOREWORD ACKNOWLEDGEMENTS TABLE OF CONTENTS. INTRODUCTION. 4 PRE-SELECTION PHASE.. 1.1 Deri Parr ReauineMenTs. 1.2 SUPPLIER PRE-CUAUFICATION.. 1.3 DevitoP “Bio Us 41.4 Suppuien Assessucnr.. 2 SELECTION PHASE 2.1 REVIEW TECHNICAL CAPABILITY 2.2 AWARD BUSINESS inne 3 AQP / PPAP PHASE.. 3.1 Becww APOP wink SUPPLE. 3.2 COMPLETE PPAP / VERIFY CAPACI. 3,3 IMPLEMENT PRODUCTION CONTROL PLW 4 PERFORMANCE MONITORING, DEVELOPMENT, AND/OR ESCALATION PHASE. 4.1 PERFORMANCE MONITORING 4.2 Suppuien Development. [APPENDIX A - AIAG CERTIFIED THIRD PARTY COACH REQUIREMENTS «acum APPENDIX B ~ SUB-TIER REQUIREMENTS. [APPENDIX C- PASS-THROUGH CHARACTERISTIC TOOL.. [APPENDIX D — USE OF CERTIFICATION BODIES AND OTHER RESOURCES. APPENDIX E ~ RISK ASSESSMENT ‘APPENDIX F ~ SUPPLIER ASSESSMENT APPENDIX G ~ REFERENCE MATERIAL GLOSSARY nn Figures FicURe 1: Usiv THE SUB-Tlen SUPPLER MANAGEMENT PROCESS.. : o FiGURE 21s THE SUPPLIER MANAGENIENT PROCESS FURTHER DESCRIRED IN THS GUIDKUNE. Figume 2: Sus-riee SUPPLIER MANAGEMENT PROCESS. FIGURE 3: PRE-SELECTION PHASE. FIGURE 4: SELECTION PHASE. Ficure 5: APOP / PPAP Puasecal-19 AIAG =~ AIAG Sub-tier Supplier Management Process Version 1 Issued Avaust 2012 ‘Se Cate as Porc 48 aa 7 Figue 6: Proouct QUALITY PLANNING RESPONSIBLITY MATRIX... Fic 7: PERFORMANCE MONITORING, DEVELOPMENT, AND/OR ESCALATION. Frou 8: SuPPuER PASS-THROUGH CHARACTEnISTIC MATAAIAG Tra Gataystin Fok Porno” INTRODUCTION cal-19 AIAG Sub-tier Supplier Management Process Version 1, Issued August 2012 In 2011, automakers raised a concem over the availability of experienced supplier quality resources to address the Original Equipment Manufacturer (OEM) and Tier 1 supplier quality problems. AIAG formed a Project ‘Teain to develop a common process for supplier ‘management of sub-tier suppliers, cg,, 12, 73, Ta, including: + benchmarking of supplier management to identify “best practice” ‘+ amethod for prioritizing which sub-tier suppliers to engage and develop + addressing “pass-through” characteristics (PTC) of highest impact to the OEMs ‘A primary team focus was on defining common elements of a supplier ‘management process, e.g., + supplier selection ‘+ determining supplier capability «type of data collected and metrics + frequency of on-site supplier vi * conditions that drive a supplier visit * actions taken in response to a supplier problem ‘+ how suppliers plan and execute a new part, e.g., APQP 8 By harmonizing the process, it is expected that organizations and sub-tier suppliers will be more effective and efficient at collectively managing supply chain quality with existing resources. Using a common process will also make training additional supplier development resourees more cffective and efficient. Using standard third party supplier development “Coach” criteria provides organizations with the option of accepting ‘other organizations’ supplier development work to reduce redundant efforts ‘The AIAG “Coach” role is to lead the organization to an appropriate resolution of problems, issues or concems. ‘They will support the organization with problem identification, gap analysis, corrective and preventive actions, Coaches can be engaged at any point for corrective and/or preventive actions by a customer or a supplier. See Appendix A.canis AIAG Voisin 1 sued August 2012 Ts catalyst for oat Potorses Appendix B lists the minimum requirements for suppliers to use with sub-tier suppliers. Figure 1 shows how this document should be used ‘going forward. Supplier Selection ee feted ans Once RT ca eur ue YES. Praca Ges No fed aaa YES eoreiier Figure 1: Using the Sub-Tier Sup, Management Process Figure 2 is the Supplier Management process further described in this, Guideline, Additional sources for supplier management are listed in Appendix G.AIAG 2m gas eee Version 1, Issued August 2012 Define Part Requirements, See 1.1 sscaeanayea — Supplier Pre-qualification, See 1.2 Develop "Bid List", See 1.3 cen Gite Assesementi= Supplier Assessments, See 1.4 | Review Technical Capablity {includes Quality), See 2.4 —_—) Begin APOP with Supplier, See 3.2 Complete PPAP, See 3.2 ld I Implement reduction Control lan, see3.3 | Performance Monitoring, See 42. | oe | acy Cape see32 ee EN =< Performe able? as Harare ee prt ae (\ Bxitor ~ ear
ber suppers, e.., assessment, meties, rms and conéhions? Doss he supplier have a process /eystem in place to ensure that all ‘design requitemens / engineering specications are communicated to thei supply base? Does the supplier have an effecve change management process, inctude interface with suppers? ‘Does the supplier ensure early eub-tor supplier involvement in APQP? ‘Doss the supiier havo an lfecveinemral audit management roviw process? |s non-conforming malarial adequately Wentned, soqregaied, and di pestioned? Does the supplier have effective product raceabiily trough subtler Supple, including for PTCs? To wha enteiot vs. part)? ‘Does the supplier demonivat effocive use of FNEA, 6.9. DFMEAPFNEA quanti risk, identifies special charactors for use inthe Coniol Pla, takes action to reduce ongolng sk, uses appropriate eter to calculate ris, e.g, severity? 10 ‘Coes the suppliar demonstrate confoumance io requirements epeciod orreferenced inthe Control Pan? Is there linkage between the design recor, DEMEAPEMIEA, Control Pan, and Operator insructons, e.g, special cheractersties are genie by tho supplier, effective and understandable contals are speciid for afected operators to use? 2 Does the suppilor have the capably of reieving current awings/specfcations fr use en for Inspections? 8 ‘Does the supplier have appropriate produc verification actives rom ‘receiving through product realization and shipping, inuding material nication? “ ‘Does the suppiter comply with accoplabte measurement system analysis, 9, measureman uncertainty is known? 16 ‘Does the supplier maintain effecive calibration of test and ‘measurement equipment used, e., production, quality assurence? 16 ‘Does the suppl effectively use staisical methods, addressing both variable and atsibute data, as applicable, for process contol? v ‘Does the suppl have exparience using AIAG core tool documents, 2.9, MSA, SPC, APOP, FMEA, PPAP? 16 Does the supplier conduct equipment valdaion and parorm run at rate in preparation for production? 1” ‘are stake prootng and eriorproating provisions effectively used t contol Special Characteristics and ensure proc integrity? 3536+ cal- 49 AIAG Sub-tier Supplier Management Process Version 4 Isued Avoust 2012 AIAG Th ota rao neat Creat fs ‘ap_| D088 the supper have an effective problem solving process ©... AIAG carte? 1 | Does the super Rave an efeclve process To one eTOVOES Th qualiy and innovation? 22 | Whotis the faciiys eurent extemal PPM (pars por mition)? 29_| Sth facity covered by any tire-pary cartteaions? itso, Ist them >| wth expiry dates in Comments ‘Does the suppl have an end-olile managernent process, 0. 24 | controlled ramp-down. to proect customer quality and schedules? gp | Bose he suplorhave a process to review and redace warany eos, 29. analysis of retumed parts, use of effecve problem solving? TECHNOLOGY 7] Gat the super provide prompt technical suppor atte organization when needed? 7 _| Does the supplier info thelr supoly chain ofthe appcalonfntended use oftheir product, 0.9, 0 prevent Inappropriate use ofthe product? 3 _| Does the suppler have lacronic date twanster capably? “4 _ | Beee the supplier have CADICAE resources on ste? Listthe number | Fa of seats and the progrem used, eg., UG, Catia 66 | (Do0s th supplior domonetiate ofectve design validation? «| Bose te suppor Rave experience wih appropriate design evahiaton tools, e4., FEA, HALT, CAE, simulaton? (See Glossary) 7__ | Does the supplier have experince developing eifecive DFMEAS? | tbenchmarkng effectively used to develop new products and processes? 9 _| Ar ermal documented design reviews by the appropiate functions concicted at appropriate stages of design pera design pla {0 _| there evidence of reguar design nd dovelopment reviews wi z customere? 11 _| Doss tho suppl have an elective document contl system, 08, document rovison status readily avaiable? “2 _| Bite supplier capabie of supporting our dsign and development schedule? {9 _| 8 performenco testing that includes, as appropiate, if, dure, end reliably, tracked for timely completion and conformance? ‘Boss the supplier have an olfecive process for capturing and deploying 14 | lessons leamed? 16 | Are technica reviews competed to address all open issues?AIAG 2a caus AIAG Sub-tier Supplier Management Process Te Gta ea inca” Version 7 Issued Auguet 2012 APPENDIX G - REFERENCE MATERIAL AIAG ISO/TS16949:2009 Quality Management System ISO/T$16949:2009 Guidance Manual (CQI-16) Advanced Product Quality with Control Plan reference manual Potential Failure Mode and Effects Analysis reference manual Statistical Process Control reference manual Measurement Systems Analysis reference manual Production Part Approval Process manual Key Acronyms (A-1) Key Terms (A-2) Effective Brror-Proofing (CQU-18) Effective Problem Solving Practitioner Guide (CQU-20) jective Problem Solving Leader Guide (CQI-21) Layered Process Audit Guideline (CQU-8) Special Process: Coating System Assessment (CQI-12) Special Process: Heat Treat System Assessment (CQL-9) Special Process: Plating System Assessment (CQL-I1) Special Process: Soldering System Assessment (CQI-17) Special Process: Welding System Assessment (CQI-15) ‘The AIAG offers many classes that can be used for supplier development (see the AIAG Website at: htips/Avww.siag.org/statiecontent/education/index.cfn?seetion=training&mtype~elss). AIAG also offers Coach Certification and a registry of certified Coaches who can be used to supplement internal resources as desired OTHER Joseph Juran, Juran's Quality Contro! Handbook, McGraw-Hill Edwards Deming, Out of the Crisis, MIT Press Edwards Deming, The New Economies For Industry, Government And Education, MIT Press Kaoru Ishikawa, , Guide To Quality Control, Asian Productivity Organization Eugene Grant and Richard Leavenworth, Statistical Quality Control, MeGraw-Hill -37--38- Gace AIAG AIAG Suber Supplor Management Process Pp) Vorsion 4, Isued August 2012 ‘ha Catat te oe Parr GLOSSARY AIAG ~ Automotive Industry Action Group APQP ~ Advanced Product Quality Planning C-TPAT - Customs-Trade Partnership Against Terrorism. See HTTP:/WWW.CBP.GOV/XP/CGOV/TRADE/CARGO SECURITY/CTPAT/ CAD — Computer Aided Design CAE Computer Aided Engineering ‘CAM — Computer Aided Manufacturing D & B— Dunn and Bradstreet Desi Grav DFMEA — Design Failure Mode and Effects Analysis EDI Electronic Data Interchange n Record - Engineering requirements typically contained in various formats, e.g, engineering igs, math data, and reference specitications Error-Proofing - Actions applied to the DESIGN to prevent errors from occurring, See Mistake- Proofing, Escalation — As used in this document, actions taken in response to unacceptable supplier performance over time, including actions such as elevation to supplier senior management and to any applicable certification body. FEA — Failure Effects Analysis FMEA — Failure Mode and Effects Analy: FIFO - A “First In - First Out” system of inventory management HALT- Highly Accelerated Life Test IMDS - Intemational Material Data System ITAR — International Traffic in Arms Regulations JIT — Just In Time MMOG-LE ~ Materials Management Operations Guideline-Logisties Evaluation MSDS - Material Safety Data Sheet Mistake-Proofing - Actions typically applied to the PROCESS to prevent the cause of the mistake, shut the process down if the mistake occurs, or ttigger an alarm if the mistake occurs. See Etror-Proofing, MRP ~ Material Requirements or Resource Planning ‘MSA — Measurement Systems Analysis, OEE — Overall Equipment Effectiveness OEM - Original Equipment Manufacturer Pass-through Characteristic (PTC) — Are part characteristics which are not controlled or functionally tested anywhere downstreain in the supply chain and would have a significant impact on customerAIAG 2m ce AIAG Sub-tier Supplier Management Process ‘The Cala tr Pea Ptrrns™ Version 1, ssued August 2012 satisfaction and/or warranty. PTCs are ultimately supplied to an OBM customer (ie. it will “pass through") A PTC may or may not be a Special Characteristic. (See Glossary). PEMEA — Process Failure Mode and Effects Analysis PM ~ Preventive Maintenance PPAP — Production Part Approval Process PPM ~ Parts Per Million Pre-launch Control Plan — Is a description of the dimensional measurements, material, and functional tests that will occur ater prototype but before full production. See AIAG Advanced Product Quality Planning end Control Plan reference manual Production Control Plan — A comprehensive documentation of productiprocess characteristics, process controls, tests, and measurement systems that will occur during mass production, See AIAG Advanced Product Quality Planning and Control Plan reference manwil PTC SPC Pass-Through Characteristic Statistical Process Control Special Characteristic — A product (¢-g. component, sub-assembly, assembly) characteristic or ‘manufacturing process parameter that can affect safety or compliance with regulations, ft, fun performance, or subsequent processing of product Sub-tier Suppl Supplier Development — As used in this document, remedial actions taken to address suppl performance issues thet occur after launch, A supplier at tier 2 or lower in the automotive supply chain ‘Tier 1 Supplier ~ As used in this document, the Tier | supplier is the organization/customer Tier 2 Supplier ~ The organization’s/customer's supplier Value-Added Activities - Activities or operations for which a customer would be willing to pay, if given the option WIP — Work-In-Process inventory See the AIAG Key Acronyms (A-1) and AIAG Key Terms (A-2) for more information, -39--40- cae AIAG AIAG Sub-tier Supplier Management Process 2a Version 1 Isued Auaust 2012 “To Caayat x Poe Patoraes” MAINTENANCE REQUEST FORM Name of Submitter: Dat Company: Company Address: Phone: Fax: E-mail: Solace Page Number of Change: Document Currently Reads: Recommended Changes/Should Read: Reason for Change (Use additional sheets if necessary): Signature of Submitter: DISPOSITION (AIAG USE ONLY) Manager's Recommendation: Final Disposition: Comments: PEE Ue ‘Automotive Industry Action Group + 26200 Lahser Road + Suite 200 Southfield, MI 48033 Telephone: (248) 358-3570 + Fax: (248) 358-3253 Web: www.aiag.ora Email: quality@aiag.org05 I | i il 781605! saesaen AWN 1
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