Vijai Cyriac

Career Summary
21 years’ Experience in Telecom/ISP/Networking and IT Infrastructure.
Over 21 years of experience in Strategic consulting, Service delivery, Service assurance, Network
Operations, Customer Experience Management, Program /Project Management, Presales, Bid/RFP
Management, Business Strategy and development, Product Management, vendor /Partners
management, budget and resource planning. Expertise in Digital Transformation, Network
Architect/Design, and Deployment, IT infrastructure, Managed services, Operations, Cloud
computing and Cyber Security in India and overseas (APAC/NA/EMEA).

Educational Qualifications

2007- M.Phil. in Management from Bharathiar University, Coimbatore TN.

2002- MBA in Operations Management - with First Class from IGNOU.
1996- First class BTech in Electronics and Communication from NSS College of Engineering,
Palakkad, University of Calicut

Certification and Training

* Virtualization, Cloud computing and AWS, Terraform training from Simplilearn
* SDN, NFV, SDWAN, IOT, AI/ML, RPA, 4G/5G, VMWare NSX, Salesforce, SFDC, GitHub
* ITIL V3 Certified in December 2017
* PMP Training from star PMO, Oracle SOA, SDP, eTOM, TOGAF at Etisalat Academy
* TL-9000 Training on quality management, Six sigma and PMP training
* Alcatel Genesys Training on Hosted contact center solution in Dec 2007
* Cisco training on MPLS in July 2006
* GSM, CDMA, UMTS, QoS and VoIP Training from Motorola.
* CCNP Routing and Switching November 2006.
CCNA - November 2003. - Cisco ID number is CSCO10721057.
* Certification in Unix, Java and Oracle from CMC Limited
* Actively participated in various "Management Development Workshops" conducted by IIMA,
and Symbiosis Pune for improvement of managerial skills.
Skills
* Routing, Switching, OSPF, ISIS, BGP, MPLS VPN, Information Security, Vulnerability test,
DLP, SIEM, Firewalls, IPS/IDS, UTM, Cisco ASA, Network architecture, internal auditing,
VoIP, LTE, EPC, PCRF, 4G, 5G, Telco cloud, Load balancers, WIFI, SD WAN, SDN, NFV, IOT,
AI/RPA, Data Center, Cisco ACI, Cloud migration, Cloud security, AWS, Azure, GCP, OCI,
VMWare NSX,
* Expertise in Windows, Microsoft office, MS Project, D365, Agile delivery, DevOps, CI/CD,
Dockets, Microservices, Automation, Ansible, Scrum, Jira, Service now, ITSM, SolarWinds

ATG Business Solutions Pvt. Ltd

Designation: Network Architect
Period: August 2021 to till date
* Designed and configured AWS VPN Client using AD, Route53 DNS Record. Working on VPC
Transit(Transit Gateway) project and creating route based tunnels between sites and AWS
VPC
* Responsible for monitor, manage, implement and maintenance of network infrastructure.
* Designed and configured the Virtual Networks (VNets)& VPC’s, subnets, IPsec and Express
route/Direct connect links between On-Prem and Azure/AWS cloud and created the network
settings, DHCP address blocks, DNS settings, and Security policies & configured BGP routes to
enable connectivity between CSP & on-premises data centers
* Proficient in m IAM, EC2. VPC, CloudFormation, S3, CloudWatch, Lamda, AWS Direct connect
* Lead and manage Client & Internal Stakeholders, Cross functional team members to ensure
delivery requirement revolving around Technology Architecture
* Defining, implementing, and enforcing enterprise-level IT security policies for endpoint and
information security, Data loss prevention, Vulnerability assessment and Phishing prevention
* Manage high performance team to Enhance customer experience and Operational
excellence
* Building, mentoring and leading the Network & IT infrastructure team to ensure high
availability and uptime of the client networks and services and enhancing the business value.
* Architecting solutions for Telecom/IT infrastructure domain for digital transformation and
assist in Design/Architecture of AWS and Hybrid cloud solutions
* Ensure Hybrid cloud implementations (AWS, Azure, GCP, OCI) to realize strategic value with
maximum reliability & availability, performance & scalability, security & compliance,
manageability, data quality and integration with optimal costs
* Network Design, HLD/LLD and implementation of Network infrastructure and applications
based on SDWAN, NFV, SDN, WLAN, Automation tools and Network orchestration.
* Developing new and enhancing existing networks infrastructure and network optimization
for enterprise and government customers across NA, APAC and EMEA geographies.
* Provide mentoring and leadership for the Voice & Network Engineering team.
* Analyze customers IT infrastructure and apply advanced troubleshooting techniques to
provide customized solutions to our clients' cloud transformation requirements
* Leveraging technological excellence in SDWAN, Automation, IOT, 5G, edge computing and
cloud native networking to enhance business value and customer experience 
* Formulate IT strategy and setting policy and processes for Managing Digital transformation
and cloud migration requirements of clients and ensure timely delivery.

CSS Corp Limited

Designation: Director Delivery
Period: October 2018 to 31st Oct 2019
* Build and manage a team of highly skilled resources for end-to-end delivery and managed
services of Data Centre, 4GLTE, Packet core, PCRF, NFVI, VNF Products in EMEA, APAC region
* Expertise in Solution designing, presales, business development, RFI/RFP/RFQ management,
prepares BoM, Pricing and collaborates with OEMs for preparing bid response
* Handling the team of L1, L2, L3 resources, Project managers, vendors and stake holders for IT
transformation, cloud and data center migration, Testing, operation and maintenance
* Expertise in Digital Transformation, Cloud migration, Packet core, SDN/NFV and SDWAN
* Experience with AWS Security Groups, VPC, Routing Tables, EBS, Cloud Front, EC2, S3, IAM
Roles and Policies, Cloud Watch, Lambda, SNS, SQS, Elastic Load Balancers, ECR, EKS, SSL
Certs, VPN Tunnels, Direct Connect, Transit Gateway, NAT Gateway and Auto Scaling Groups.
* Proficient in Data Center Design, Network security LAN /SDWAN, XGSPON and SDN/NFV
* Signing the SoW and contracts/MSA with new and existing Clients in MENA /APAC and
deliver the services within the budget and timeline meeting the SLAs OLA s and quality.
* CXO Level meetings and presenting solutions to create new business opportunities and
revenue models in accordance with short term and long-term goals and objectives.
* Manage internal and external stake holders to enhance the revenue and profitability and
P&L management worth 20m$
* Ensure P&L management and enhance business growth by adding new revenue streams

Reliance Jio Infocomm Ltd.

Designation: Senior Manager
Period: July 2013 to Sep 2018

* Strategic planning, development and implementation of Telecom, IP Network, OSS/BSS

Integration projects for Reliance Jio in tune with Organizational vision and requirements.
* Continuously review and identify improvement opportunities in Products life cycle
management, manage P&L to ensure robust, secure, and scalable platforms and processes
* Architecting and building solutions based on SDWAN, Cloud, IOT, WIFI, Virtualization and
Open stack platforms. Building Proposals with BoM, pricing, negotiation and closing deals
* IP/MPLS Network Architecture, Design(HLD/LLD), Strategic Planning, and implementation of
4G/LTE network which includes EPC, IMS, Data Centers, eNodeBs, DWDM, OTN, FTTH/GPON
* Ensure the timely design and delivery of services like SDWAN, VPN, ILL, WiFi, Indoor and
Outdoor small cells, and Managed services to meet the enterprise requirements
* Monitoring, trouble shooting and managing the network operations and achieve high
availability and throughput to ensure BAU and highest customer satisfaction
* Planning, designing and deployment of IT and network infrastructure for 4G/LTE project
including servers, (HP ProLiant DL-360, DL-860), Routers (Cisco ASR 9922, 9910, 903, Juniper
ACX2200), Switches (Nexus 7710,7700) , Cisco ASA 5500, Cisco WSA/ESA, IPS/IDS, Cisco
Firepower 4110, Palo Alto PA 7000 , PA 5000 NG Firewalls, F5 CGNAT and Load balancers.
* Implementation and management of SOC, SIEM , Splunk, SolarWinds and NAC solutions
* Network security, Network monitoring, threat, penetration and vulnerability analysis.
* Program/portfolio management, Risk assessment, Project Planning, coordination, control
and strategic decision making for Reliance Jio network rollout and enabling services.
* Analyze and identify the enterprise requirements and design innovative end to end solutions
to meet their requirements and presenting winning proposals to the customers.
* Ensure timely service delivery, project management, resource management and program
management as per the agreed SLAs and OLAs.
monitoring tools like Mycom, Infovista, Workflow Management, Service Delivery, Assurance.

ETISALAT
Designation: Senior Manager
Period: Aug 2009 to September 2011
* Solution design, Bid management and preparation of RFPs for New IT transformation
projects including OSS/BSS like Amdocs, Ericsson, Intec, Telcordia, MetaSolv, Netcracker etc.
* Identify the new OSS/BSS requirements from Engineering and Marketing teams and
preparation of project proposal and allocate the resources and Follow up with different
teams for successful completion of projects
* Global service delivery for Enterprise requirements, evaluation the SOW, SLA s and OLAs and
ensure timely delivery of the services and customer delight.
* Overseeing the IT transformation project, risk assessment, applying controls and business
process improvement for Marketing and revenue assurance projects
* Successfully handled Gigabit passive network (GPON) deployment project for FTTX network
deployment and GPON fault handling process.
* Experience in different OSS products like Telcordia Network Engineer for inventory, HP
TeMIP, HPOV, HPOVI, for service assurance and HPSM for trouble ticketing.
* Process improvement in Contact center process and business process automation.
* Coordinating with vendors, IT development team and O&M for performance monitoring,
alarm monitoring and new service assurance projects and solutions
* Ensure service delivery, project management and program management with SLAs and OLAs
* Internal Technical auditing of fixed and Mobile networks, services and contracts, and
identify, non-compliances, deviations and suggesting remedial actions.
* Worked closely with Global consulting and internal auditing firm Protiviti for identifying and
mitigating risk, analyzing vendor relationships, SLAs and providing advisory services.

Reliance Communications Ltd

Designation: Senior Manager, Business Solutions Group
Period: November 2006 to Aug 2009

* Presales, bid management, innovative technical solution design, including data, voice, IT
infrastructure data center and managed network services for Enterprise, Healthcare,
Banking, IT/ITES, Government organizations at domestic and international level
* Preparing end to end solutions for Bids and RFPs at National Level and approving solutions
from circles, and verifying BoM using tools like Cisco Configurator.
* Responsible for timely submission of high value tenders and proposals including MPLS VPNs,
IPLC, internet, Leased lines, Contact center, Data Center, DR&BCS and Voice Solutions like
One- office, Centrex, PRI, Audio/Video Conferencing, PNP etc.
* Storage and security solutions, Managed Network services and infrastructure management
solutions, including commercials and pricing.
* Presales, Coordinating with different vendors like Cisco, Avaya, Genesys, Cosmocom for
unified IP contact center solutions.
* Giving presentations to the Premium Enterprise customers and Training Account Managers
and circle BSG team for new product developments and initiatives
* Successfully completed bidding on different state WAN’s and CSCs under E-governance
project for Government of India.
* Follow up with Commercial, Procurement, Service Delivery, Project Management and Service
Assurance team for timely delivery of the services and meeting the SLAs.

Motorola India Electronics Private Limited

Designation: Manager (Outsourced via GTL Limited)
Period: April 2006 to October 2006
* Telecom Network planning, Design and Development.
* Presales, solution design and RFP bid management for CDMA, GSM, 3G and UMTS Telecom
service providers.
* Develop the IP Data Transport Network design procedure and service delivery document for
Motorola Global operations
* Design the network for Wateen Telecom for their IP/3G Network deployment
with Wimax at the access layer and MPLS at core layer.
* Interacting with different vendors and analysis of their product features and costing.
* Billing (Kenan and Comverse), DR and BCS and storage solution design for Telecom bids and
RFPs.

Airtel Enterprise Services (A division of Bharti Airtel Limited)

Designation: Asst. Manager (Pre-Sales)- Business Solutions Group
Period: June 2005 – March 2006
* Identifying the potential customers and their requirements and solution design in NPLC,
MPLS VPN, ILL, EoSDH, MEN, VSAT etc.
* Designing the solutions to the customers in tune with the Bharti’s infrastructure.
* Issuing the quotations and proposals and meeting the timeliness of RFP
and signing the SLAs with the customer, order processing and acceptance.
* Coordinating with the project team and customer service group for the timely
implementation of the project and meeting the SLAs.
* Ensure quality and competitiveness of proposals being made by the team and presenting the
same to the customer and Preparation of case studies / white paper
* Interaction with the product management team to ensure suitable packaging of the solution
and identifying and implementing new technologies
* Creating knowledge bank, create an opportunity in an account through solutions
Train and develop salespeople and team members
* Ensure competitiveness in terms of the number of proposals converted to an order

Tata Communications Limited fka Videsh Sanchar Nigam Limited (VSNL)

Designation: Senior Engineer.
Period: Feb 1998 – May 2005.
* Design solutions and proposals as per the customer requirements for VSNL services like VPN,
ILL, IPLC, Contact centers etc.
* Training the channel partners and sales team about new products and services.
* Managing and leading teams for the completion of different projects like MMDS, NLD and
MPLS backbone rollout
* Installing, Configuring and Managing Cisco Routers, Switches, PIX Firewall, RAD Multiplexer,
New Bridge Multiplexer, V-Mux and Firewall / Proxy Server.
* Setting up of VPN through (Internet/Intranet), International Private Leased Connectivity’s
and Co-location Server.
* Implementing various Internet Protocols such as PPP, RIP, IGRP, BGP, DNS, SNMP, SMTP and
POP in networks.
* Satellite communications, Earth stations operations and maintenance, IDR and IBS carrier
operations, SSOG Testing, Coordinate with Intelsat and other earth stations for TV
transmission and reception, VSAT and microwave link Commissioning.
* Performance excellence champion for Implementing Quality standards and six sigma projects
under Tata Business Excellence Model.

Sistema Shyam Tele Services Limited (SSTL/MTS) fka Shyam Telecom Limited
Designation: Graduate Engineer Trainee.
Period: April 1997 – Feb 1998.
* Design Development Installation and Commissioning of DECT based Wireless in Local Loop
Systems.
* Operation and Maintenance of SCADA, DMR, VSAT, Multiplexer, OLTE etc.
* Exposure to Technologies & Standards like CDMA, GSM, IS-95.
* Total Quality Management and ISO Standards.

Vijai K. Cyriac