Environmental Influence
Environmental Influence
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Government Fiscal and Tax Policies: Another important input to the enterprise is the
nature of government fiscal and tax policies. Although these are, strictly speaking, aspect of the
political environment, their economic impact on all enterprises is tremendous. If taxes are levied
on sales, price will rise and people will tend to buy less. If heavy taxes are placed on real estate,
people may find it too expensive to own a house and may go to cheaper and less comfortable
living quarters.
Customers: One of the most important factors for the success of an enterprise is a
customer. Without them, a business cannot exist. But to capture customers, a business must try to
find out what people want and will buy.
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Challenges for Todays’ Management
A number of critical changes and challenges faced by managers today. Let’s compare
today’s work environment with that of ten years ago. Prepare a list of six to eight items,
and include a rationale for your choices.
When Your List Is Complete:
There are numerous items that you might have identified from your own work experience
and your knowledge of organizational issues. Let’s review some of the possibilities.
1. Globalization : Certainly the emergence of a ‘borderless’ world has had a tremendous impact
on the way organisations behave. They are no longer insulated from foreign competition, and this
has forced organisations to examine cost efficiencies, structure, job design, human capital, and
many other sources of effectiveness and competitiveness.
2. Technology : We have seen tremendous technological advances in the last decade, and this
has had a significant impact on the way organisations behave. The Internet has enabled small,
start-up companies to become global organisations (even from one’s home). We have access to
much more information, and we can access it much more quickly. This has a number of effects
on organizational behaviour: it has given organisations access to larger, more diverse markets; it
enables organisations to market their products and services electronically, it has helped many
organisations reduce costs.
3. Mergers and acquisitions: The last numbers of years have been a time of merging and
acquiring for many organizations, seeking to increase market share and profitability. But the
complexity of these integrations has had a tremendous impact on employees in newly merged
organization; they often have great difficulty adjusting to potentially conflicted cultures. This has
contributed to many failed mergers and acquisitions.
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4. Workplace diversity: The workforce in today’s new economy is much more diverse, as a
result of changing demographics. This necessitates a better understanding of needs and values in
the workforce, and careful planning in an effort to provide a work environment that is welcoming
and comfortable for all employees.
6. Work-life balances: There was a time when managers (who were mostly men) would not
consider turning down a promotion. But today, many members in organizations do just that,
because they place a much greater priority on personal time – time for themselves, travel time,
time for their families. Organisations have responded in a number of ways: allowing flexible
work hours, providing day care in an effort to allow parents to be close to their children,
encouraging at home offices, and providing for extended vacations and paid sabbaticals.
Employee loyalty is critical in establishing a productive and dedicated workforce, and if these
needs are ignored, organizations risk losing these employees.
7. The rate of change: Some managers have identified the pace of change in today’s
environment as their number one management challenge. Historically, change appeared to be the
exception, while stability in organizations was the norm. We could plan change and progress
using historical performance as our guide. That is no longer possible, and in fact potentially
dangerous. Our ability to rely on a sense of permanence has been eroded, and this necessitates
flexibility, an astute understanding of our markets and our customers, and a tolerance for
ambiguity moving forward. Globalization and technological advances have provided
organizations with a guarantee that change is ubiquitous and cannot be ignored.
8. Increased competition: Competition has intensified for many organizations over the last
decade, primarily as a result of the issues discussed above. Globalization and technology have
facilitated entry into some industries by some organizations, and organizations must compete
within a much larger arena. This has resulted in some radical changes, some of which include
strategic, structural, and operational.
9. Increased ethical and social responsibility : Consumers have access to more information
now than ever before, and some would argue that they are more knowledgeable in general about
the values and behaviour of the organisations in which they invest. Increased competition has
provided consumers with more choices in terms of purchasing products or services. As such,
many organisations face an increased need to behave ethically and demonstrate appropriate
social behaviour. Unfortunately, not all organisations feel compelled to behave in ethical or
moral ways. But they risk being exposed for their negligence, by a whistleblower from within the
organisation who wishes to expose the wrongdoing.