Installing and Configuring Cisco 802 IDSL and

Cisco 804 IDSL Routers

Overview
Cisco 802 IDSL and Cisco 804 IDSL routers offer high-speed digital connections using an ISDN line
and support line rates up to 144 kilobits per second (kbps). Integrated Services Digital Network (ISDN)
Digital Subscriber Line (IDSL) expands DSL connectivity for customers who are outside the Service
Provider’s range for DSL or for those who are unable to qualify for DSL connections.
This document describes the setup and configuration of your routers and contains the following sections:
• Before You Start
• Unpacking the Router
• Connecting Cables to the Router
• Configuring the IDSL Router

Corporate Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA

Copyright © 2001. Cisco Systems, Inc. All rights reserved.

 Before You Start

The following figure shows a typical setup of the Cisco 804 IDSL router.

Cisco 804 IDSL Router

Internet
Personal
computer
Power
supply

Corporate
LAN
Personal
computer
Personal
computer
Personal
computer

Before You Start

Before you begin installing your Cisco IDSL router, read the following topics:
• Safety
• Preventing Electrostatic Discharge Damage
• Preventing Router Damage

Safety
Before installing the router, read the following warnings:
.

Warning Only trained and qualified personnel should be allowed to install or replace this equipment.

Warning Read the installation instructions before you connect the system to its power source.

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 Before You Start

Warning Before working on a system that has a standby/off switch, turn the power to standby and unplug
the power cord.

Warning Before working on equipment that is connected to power lines, remove jewelry (including rings,
necklaces, and watches). Metal objects will heat up when connected to power and ground and
can cause serious burns or weld the metal object to the terminals.

Warning The IDSL connection is regarded as a source of voltage that should be inaccessible to user
contact. Do not attempt to tamper with or open any public telephone operator (PTO)-provided
equipment or connection hardware. Any hardwired connection (other than by a nonremovable,
connect-one-time-only plug) must be made only by PTO staff or suitably trained engineers.

Warning To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to
telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports
contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when
connecting cables.

Warning Ultimate disposal of this product should be handled according to all national laws and
regulations.

Warning If the symbol of suitability with an overlaid cross ( ) appears above a port, you must not connect
the port to a public network that follows the European Union standards. Connecting the port to this
type of public network can cause severe injury or damage your router.

Preventing Electrostatic Discharge Damage

Electrostatic discharge (ESD) is a transfer of electrostatic charge between bodies of different
electrostatic potentials, such as an operator and a piece of electrical equipment. It occurs when electronic
components are improperly handled, and it can damage equipment and impair electrical circuitry.
Electrostatic discharge is more likely to occur with the combination of synthetic fibers and dry
atmosphere.

Step 1 Always use the following ESD-prevention procedures when removing and replacing components:
Connect the chassis to earth ground with a wire that you provide.
Step 2 Wear an ESD-preventive wrist strap that you provide, ensuring that it makes good skin contact.
Connect the clip to an unpainted surface of the chassis frame to safely channel unwanted ESD voltages
to ground. To properly guard against ESD damage and shocks, the wrist strap and cord must operate
effectively. If no wrist strap is available, ground yourself by touching the metal part of the chassis.
Always follow the guidelines in the preceding section, “Safety.”
Step 3 Do not touch any exposed contact pins or connector shells of interface ports that do not have a cable
attached.

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 Before You Start

If cables are connected at one end only, do not touch the exposed pins at the unconnected end of the
cable.

Note This device is intended for use in residential and commercial environments only.

Caution Periodically check the resistance value of the antistatic strap, which should be between 1 and 10
megohms (Mohms).

Preventing Router Damage

Use the following guidelines when connecting devices to your router:
• Connect the color-coded cables supplied by Cisco to the color-coded ports on the back panel.
• If the symbol of suitability ( ) appears above a port, you can connect the port directly to a public
network that follows the European Union standards.

Warning If the symbol of suitability with an overlaid cross ( ) appears above a port, you must not connect
the port to a public network that follows the European Union standards. Connecting the port to this
type of public network can cause severe injury or damage your router.

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 Unpacking the Router

Unpacking the Router

Unpack the Open Me First bag, the desktop power supply, and the black power cord. The following
figure shows the contents of the Open Me First bag. However, the power supply and the power cord are
in the accessory kit.

D
oc
O e
th nt
um

er ai
o n
Yellow Ethernet cable
Do
c

Q G
CD ume

ui u
ck id
-R nta
OM tio

S
n

ta
e
rt
Red IDSL cable Product documentation
(Cisco 802 IDSL and Cisco 804 IDSL)

C
Fa isco
st
Ste 800
p

RJ-45-to-RJ-11 adapter cable Cisco 800

(for use with red IDSL cable) Fast Step CD-ROM

Light blue console cable

Desktop power supply

DB-9-to-RJ-45 adapter
Black power cord (for use with light blue console cable)

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 Connecting Cables to the Router

Connecting Cables to the Router

The following figures show the router ports. These ports and the cables are color-coded to help you
connect the cables correctly.

TO HUB
TO PC ETHERN
ET
LINK Cisco 80
2 IDSL
CONSOL
E

IDSL +5, -24,

10BASE -71 VDC
T

Cisco 802 IDSL Router

TO HUB
TO PC
ETHERN Cisco 80
ET 10 BA
SE T 4 IDSL
CONSOL
E

IDSL +5, -24,

1 -71 VDC
2
3
4

Cisco 804 IDSL Router

For more information, see the following subsections:

• Connecting an Ethernet Device
• Connecting a Hub
• Connecting a Server, PC, or Workstation
• Connecting an IDSL Line
• Connecting the Power Supply
• Verifying Router Connections

Connecting an Ethernet Device

This section describes how to connect a hub, server, PC, or workstation with a 10- or 10/100-Mbps
network interface card (NIC).
Before connecting an Ethernet device, you need to know the following:
• Cisco provides one yellow cable to connect an Ethernet device. If you want to connect more than
one device, you must provide additional straight-through cables. See the Cisco 800 Series Routers
Hardware Installation Guide for straight-through cable specifications.
• The TO HUB/TO PC button corresponds to the Ethernet port on Cisco 802 IDSL routers and to
Ethernet port 1 on Cisco 804 IDSL routers.

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 Connecting Cables to the Router

Caution Always connect the yellow cable or Ethernet cable to the yellow ports on the router. Do not connect
the cable to an IDSL port or to a Network Termination 1 (NT1) device. Accidently connecting the
cable to the wrong port can damage your router.

Connecting a Hub

TO HUB
TO PC
ETHERN
ET 10 BAS Cisco 804
ET IDSL
CONSO
LE

IDSL +5, -24,

1 -71 VDC
2
3
4

Cisco 804 IDSL Router

1X
2X
10/100
SPEED 3X
4X
100Bas LED
eTX SO 1 2 3
10Base LID 4
T BLI
NK 5 6 7
8
5X
6X
7X
8X
MDI
MDI-X

Cisco Micro Hub 10/100

Step 1 Connect the yellow cable to one of the following ports:

• The yellow Ethernet port on your Cisco 802 IDSL router.
• Any of the yellow Ethernet ports on your Cisco 804 IDSL router.
Step 2 Connect the other end of the cable to the hub.
Step 3 Check the LED corresponding to the connected port after router power-up:
• The LINK LED is on the Cisco 802 IDSL back panel.
• ETHERNET 1, 2, 3, and 4 LEDs are on the Cisco 804 IDSL front panel.
Step 4 If the LED corresponding to the connected port is not on, do the following:
• If the LINK or ETHERNET 1 LED is not on, try pressing the TO HUB/TO PC button.
• If the ETHERNET 2, 3, or 4 LED is not on, press the equivalent of the router TO HUB/TO PC button
on your hub.

Installing and Configuring Cisco 802 IDSL and Cisco 804 IDSL Routers
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 Connecting Cables to the Router

Connecting a Server, PC, or Workstation

TO HUB
TO PC
ETHERN
ET 10 BAS Cisco 804
ET IDSL
CONSO
LE

IDSL +5, -24,

1 -71 VDC
2
3
4

Cisco 804 IDSL Router

PC

AUX
OK
LAN
SER 0
AUX

Connect the yellow cable to one of the following ports:

• The yellow Ethernet port on your Cisco 802 IDSL router.
• Any of the yellow Ethernet ports on your Cisco 804 IDSL router.

Step 1 Connect the other end of the cable to the server, PC, or workstation.
Step 2 Check the LED corresponding to the connected port after router power-up:
• The LINK LED is on the Cisco 802 IDSL back panel.
• ETHERNET 1, 2, 3, and 4 LEDs are on the Cisco 804 IDSL front panel.
Step 3 If the LINK or ETHERNET 1 LED is not on, try pressing the TO HUB/TO PC button.
Step 4 If the ETHERNET 2, 3, or 4 LED is not on, see the Cisco 800 Series Routers Hardware Installation
Guide.

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 Connecting Cables to the Router

Connecting an IDSL Line

Caution Always connect the yellow cable or Ethernet cable to the yellow ports on the router. Do not connect
the cable to an IDSL port or to a Network Termination 1 (NT1) device. Accidently connecting the
cable to the wrong port can damage your router.

TO HUB
TO PC
ETHERN Cisco 80
ET 10 BAS
ET 4 IDSL
CONSO
LE

IDSL +5, -24,

1 -71 VDC
2
3
4

Cisco 804 IDSL Router

IDSL wall jack

RJ-45-to-RJ-11
adapter cable

Step 1 Connect the red cable to the red IDSL port.

Step 2 Connect the other end of the cable to the IDSL wall jack. If your wall jack has an RJ-11 connector,
attach the RJ-45-to-RJ-11 adapter cable to the red cable, and then connect the RJ-11 connector to the
IDSL wall jack.

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 Connecting Cables to the Router

Connecting the Power Supply

TO HUB
TO PC
ETHERN Cisco 80
ET 10 BAS
ET 4 IDSL
CONSO
LE

IDSL +5, -24,

1 -71 VDC
2
3
4

Cisco 804 IDSL Router 2

To electrical outlet

Desktop power supply

Step 1 Make sure the router power is off. Press the power switch to standby ( ).
Step 2 Connect the power supply cable to the 8-pin connector on the router.
Step 3 Connect the power cord to the desktop power supply.
Step 4 Connect the other end of the power cord to an electrical outlet.
Step 5 Turn on the router. Press the power switch to on (|).

Verifying Router Connections

Verify the power connection and all other connections (links) by checking the LEDs in the table below.
If the LEDs are not on, see the troubleshooting information in the Cisco 800 Series Routers Hardware
Installation Guide.

Power/Link LEDs To Check Normal Patterns

Power OK On
To hub, server, PC, or Cisco 802 IDSL back panel: LINK LED On
workstation Cisco 804 IDSL front panel: ETHERNET
1, 2, 3, and 4 LEDs
To IDSL network using NT1, LINE, CH1, or CH2 On (CH1 or CH2 is on only when
IDSL port the router has an active data
connection. With a 64 kbps
connection, only CH1 is on. With a
128 or 144 kbps connection, both
CH1 and CH2 are on).

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 Configuring the IDSL Router

Configuring the IDSL Router

You can configure your Cisco IDSL router using the Cisco IOS command-line interface or the Cisco 800
Fast Step application. For information about using Cisco 800 Fast Step, refer to the Cisco 800 DSL
Connection Kit document in the product accessory kit or on Cisco Connection Online (CCO).
The following procedures are examples of how to configure the Cisco IDSL router using Cisco IOS
commands. For more information about Cisco IOS commands, refer to the Cisco IOS documentation set
on the Documentation CD-ROM or CCO.

Basic IDSL Configuration

The following is an example of a typical IDSL configuration.

Step 1 In global configuration mode, specify a name for the router. For example:
router(config)# hostname 802

Step 2 Specify a username and password. The username is the destination router’s hostname. The password
must be the same for both the host and destination routers. For example:
router(config)# username isp password cisco

Step 3 Set the switch type. For example:

router(config)# isdn switch-type basic-5ess

Step 4 Set the BRI interface to use the ISDN physical connection as a leased-line service. The following
example sets the line speed at 128 kbps:
router(config)# isdn leased-line bri0 128

Step 5 Configure DHCP relay pool name. For example:

router(config)# ip dhcp pool DHCPpoolLAN_0

Step 6 Set the DHCP pool of addresses. For example:

router(dhcp-config)# network 192.168.1.0 255.255.255.0

Step 7 Set the IP addresses of the DNS servers. For example:

router(dhcp-config)# dns-server 172.29.20.41 172.29.20.51

Step 8 Set the NetBIOS servers. For example:

router(dhcp-config)# netbios-name-server 172.29.20.41 172.29.20.51

Step 9 Set the Ethernet 0 IP address as the default gateway. For example:
router(dhcp-config)# default-router 192.168.1.1

Step 10 Exit to global configuration mode.

router(dhcp-config)# exit
router(config)#

Step 11 Define the IP addresses of the DNS servers. For example:

router(config)# ip name-server 172.29.20.41
router(config)# ip name-server 172.29.20.51

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 Example of Basic Configuration Output

Step 12 Change to interface command mode. For example:

router(config)# interface ethernet0
router(config-if)#

Step 13 Enter the IP address and subnet mask for the LAN. For example:
router(config-if)# ip address 192.168.1.1 255.255.255.0

Step 14 Enable Network Address Translation (NAT) on your LAN. The inside network address is not directly
routed to the Internet but is subject to translation to a routable address outside the LAN.
router(config-if)# ip nat inside

Step 15 Set the BRI interface IP address. In the following example, IP addresses are dynamically assigned:
router(config-if)# interface bri0
router(config-if)# ip address negotiated

Step 16 Enable PPP.

router(config-if)# encapsulation ppp

Step 17 Configure CHAP authentication.

router(config-if)# ppp authentication chap

Step 18 Configure a valid Internet address to which the inside network address will be translated.
router(config-if)# ip nat outside

Step 19 Define the router hostname and password to authenticate. For example:
router(config-if)# ppp chap hostname 802
router(config-if)# ppp chap password cisco

Step 20 Exit to global configuration mode. Add default route and interface. For example:
router(config-if)# exit
router(config)# ip route 0.0.0.0 0.0.0.0 bri0

Step 21 End configuration mode.

router(config)# end
router#

Step 22 In user mode, set global NAT commands. In the following example, all inside network addresses
assigned to interface BRI0 are configured for translation, and the access list that contains the inside
network addresses is defined.
router# ip nat inside source list 1 interface bri0 overload
router# access-list 1 permit 192.168.1.0 0.0.0.255

Step 23 Save your configuration.

router# copy running-config startup-config

Example of Basic Configuration Output

Current configuration:
!
version 12.0
no service pad

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 Example of Basic Configuration Output

service timestamps debug uptime

service timestamps log uptime
no service password-encryption
!
hostname cisco802
!
!
!
!
ip subnet-zero
!
isdn switch-type basic-5ess
isdn leased-line BRI0 128

ip dhcp pool DHCPoolLAN_0

network 192.168.1.0 255.255.255.0
dns-server 172.29.20.41 172.29.20.51
netbios-name-server 172.29.20.41 172.29.20.51
default-router 192.168.1.1

ip name-server 172.29.20.41
ip name-server 172.29.20.51

!
!
interface Ethernet0
ip address 192.168.1.1 255.255.255.0
no ip directed-broadcast
ip nat inside
!
interface BRI0
ip unnumbered negotiated
no ip directed-broadcast
encapsulation ppp
ppp authentication chap
ip nat outside
ppp chap hostname 802
ppp chap password cisco

!
ip classless
ip route 0.0.0.0 0.0.0.0 bri 0
!

ip nat inside source list 1 interface bri0 overload

access-list 1 permit 192.168.1.0 0.0.0.255

!
line con 0
transport input none
stopbits 1
line vty 0 4
end
cisco802#

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 IDSL Configuration with Frame Relay

IDSL Configuration with Frame Relay

The following procedure is an example of how to configure IDSL with Frame Relay.

Step 1 In global configuration mode, specify a name for the router. For example:
router(config)# hostname 802

Step 2 Specify a username and password. The username is the destination router’s hostname. The password
must be the same for both the host and destination routers. For example:
router(config)# username isp password cisco

Step 3 Set the switch type. For example:

router(config)# isdn switch-type basic-5ess

Step 4 Set the BRI interfaces to use the ISDN physical connection as a leased-line service. The following
example sets the line speed at 144 kbps:
router(config)# isdn leased-line bri0 144
router(config)# isdn leased-line bri0.1 144

Step 5 Change to interface command mode. For example:

router(config)# interface ethernet0

Step 6 Enter an IP address. For example:

router(config-if)# ip address 192.168.2.1 255.255.255.0

Step 7 Enable Network Address Translation (NAT) on your LAN. The inside network address is not directly
routed to the Internet but is subject to translation to a routable address outside the LAN.
router(config-if)# ip nat inside

Step 8 Change to BRI interface.

router(config-if)# interface bri0

Step 9 Configure interface with no IP address.

router(config-if)# no ip address

Step 10 Configure NAT so that the inside network address will be translated to a valid Internet address.
router(config-if)# ip nat outside

Step 11 Specify the encapsulation type. In the following example, IETF is used to connect to non-Cisco routers.
router(config-if)# encapsulation frame-relay ietf

Step 12 Specify the Local Management Interface (LMI) type used by the Frame Relay switch. For example:
router(config-if)# frame-relay lmi-type ansi

Step 13 Specify the subinterface point-to-point. For example:

router(config-if)# interface bri0:1 point-to-point

Step 14 Specify the IP address on the subinterface. For example:

router(config-if)# ip address 209.188.2.2 255.255.255.0

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 Example of Frame Relay Configuration Output

Step 15 Specify a DLCI number that is used to connect to the Internet service provider. For example:
router(config)# frame-relay interface dlci 16 ieft

Step 16 End configuration mode.

router(config)# end
router#

Step 17 In user mode, set global NAT commands. In the following example, all inside network addresses
assigned to interface BRI0 are configured for translation, and the access list that contains the inside
network addresses is defined.
router# ip nat inside source list 1 interface bri0 overload
router# access-list 1 permit 192.168.1.0 0.0.0.255

Step 18 Save your configuration.

router# copy running-config startup-config

Example of Frame Relay Configuration Output

Current configuration:
!
!
version 12.0
service timestamps debug uptime
service timestamps log uptime
!
hostname c802idsl

username isp password 0 cisco

!
!
ip subnet-zero
!
isdn switch-type basic-5ess
isdn leased-line BRI0 144
isdn leased-line BRI0.1 144
!
!
interface Ethernet0
ip address 192.168.2.1 255.255.255.0
ip nat inside
!
interface BRI0
no ip address
encapsulation frame-relay IETF
frame-relay lmi-type ansi
!
interface BRI0.1 point-to-point
ip address 209.188.2.2 255.255.255.0
frame-relay interface-dlci 16 IETF
ip nat outside
!

ip nat inside source list 1 interface bri0:1 overload

access-list 1 permit 192.168.2.0 0.0.0.255

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 Troubleshooting Using Debug Commands

ip classless
ip route 0.0.0.0 0.0.0.0 209.188.2.1
!
!
line con 0
exec-timeout 0 0
transport input none
stopbits 1
line vty 0 4
!
end

Troubleshooting Using Debug Commands

In general, Cisco recommends that you use these commands with the direction of your technical support
representative. Using the debug commands can disrupt operation of the router when your internetwork
is experiencing a high-load condition.
When you finish using a debug command, remember to disable it with the specific no debug command
or with the no debug all command.
To minimize the impact of using debug commands, use the following procedure:

Step 1 Enter the following command from global configuration mode:

router (config)# no logging console

This command disables all logging to the terminal or PC that you are troubleshooting the software from.
(To reenable logging, enter the global configuration mode logging console enable command.)
Step 2 To use the debug commands, do the following:
a. Access any router port remotely using Telnet, and enter the following command while in user EXEC
mode:
router> enable

b. To show debug command output and error messages, enter the following command:
router> terminal monitor

c. To disable logging on the virtual terminal, enter the following command:

router> terminal no monitor

d. Enter the desired debug commands.

Performing this procedure minimizes the load created because the console port no longer needs to
generate character-by-character processor interrupts.
The following table describes debug commands, problems your router might be experiencing, and
solutions to the problems. An output example from each command appears after the table.

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 Troubleshooting Using Debug Commands

Command Possible Problem Solution

show isdn status • Improperly connected cable. • Refer to troubleshooting information in Cisco 800
(user EXEC mode). Series Routers Hardware Installation Guide.
See output 1 example
following this table.
• Damaged IDSL cable. • Order a new red IDSL cable from your Cisco
reseller.
• Problem with IDSL line. • Contact your telephone service provider to report
a problem.
If the problem continues after these steps, call your
Cisco reseller.
• Software configuration error for • Check your router configuration. See the
router connected to Cisco 802 documentation that shipped with your router for
IDSL or Cisco 804 IDSL router. more information.
debug ppp negotiation, • PAP or CHAP authentication • For PAP, check the settings of the PAP hostname
debug ppp failed. and password for correct spelling and use of
authentication uppercase and lowercase letters. If settings are
(privileged EXEC mode) incorrect, reconfigure them.
See output 2 example • For CHAP, clear the existing hostname and
following this table. password. Reconfigure the hostname and
password.

Output 1 Example (show isdn status)

The current ISDN Switchtype = basic-ni1
ISDN BRI0 interface
Layer 1 Status:
DEACTIVATED
Layer 2 Status:
Layer 2 NOT Activated
Layer 3 Status:
No Active Layer 3 Call(s)
Activated dsl 0 CCBs = 0
Total Allocated ISDN CCBs = 0
isdn#

ISDN BR0:TX -> RRp sapi = 0 tei = 80 nr = 1

ISDN BR0:RX <- RRf sapi = 0 tei = 80 nr = 1
isdn#
ISDN BR0:TX -> RRp sapi = 0 tei = 81 nr = 1
ISDN BR0:RX <- RRf sapi = 0 tei = 81 nr = 1
ISDN BR0:TX -> RRp sapi = 0 tei = 80 nr = 1
ISDN BR0:RX <- RRf sapi = 0 tei = 80 nr = 1
isdn#und all
isdn#show isdn st
The current ISDN Switchtype = basic-dms100
ISDN BRI0 interface
Layer 1 Status:
ACTIVE
Layer 2 Status:
TEI = 80, State = MULTIPLE_FRAME_ESTABLISHED
TEI = 81, State = MULTIPLE_FRAME_ESTABLISHED
Layer 3 Status:

Installing and Configuring Cisco 802 IDSL and Cisco 804 IDSL Routers
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 Obtaining Documentation

No Active Layer 3 Call(s)

Activated dsl 0 CCBs = 0

Output 2 Example (debug ppp negotiation and debug ppp authentication)

pico#ping 192.9.198.1
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 192.9.198.1, timeout is 2 seconds:
%LINK-3-UPDOWN: Interface BRI0: B-Channel 1, changed state to up
%LINK-5-CHANGED: Interface BRI0: B-Channel 1, changed state to up
ppp: sending CONFREQ, type = 3 (CI_AUTHTYPE), value = C223/5
ppp: sending CONFREQ, type = 5 (CI_MAGICNUMBER), value = 28CEEF99
ppp: received config for type = 3 (AUTHTYPE) value = C223 value = 5
acked
ppp: received config for type = 5 (MAGICNUMBER) value = 1E23F5C acked
PPP BRI0: B-Channel 1: state = ACKSENT fsm_rconfack(C021): rcvd id E4
ppp: config ACK received, type. = 3 (CI_AUTHTYPE), value = C223
ppp: config ACK received, type = 5 (CI_MAGICNUMBER), value = 28CEEF99
BRI0: B-Channel 1: PPP AUTH CHAP input code = 1 id = 82 len = 16
BRI0: B-Channel 1: PPP AUTH CHAP input code = 2 id = 95 len = 28
BRI0: B-Channel 1: PPP AUTH CHAP input code = 4 id = 82 len = 21
BRI0: B-Channel 1: Failed CHAP authentication with remote.
Remote message is: MD compare failed
ppp: sending CONFREQ, type = 3 (CI_AUTHTYPE), value = C223/5
ppp: sending CONFREQ, type = 5 (CI_MAGICNUMBER), value = 28CEEFDB
%LINK-3-UPDOWN: Interface BRI0: B-Channel 1, changed state to down
%LINK-5-CHANGED: Interface BRI0: B-Channel 1, changed state to down
%LINK-3-UPDOWN: Interface BRI0: B-Channel 1, changed state to up
%LINK-5-CHANGED: Interface BRI0: B-Channel 1, changed state to up
ppp: sending CONFREQ, type = 3 (CI_AUTHTYPE), value = C223/5
ppp: sending CONFREQ, type = 5 (CI_MAGICNUMBER), value = 28CEF76C
ppp: received config for type = 3 (AUTHTYPE) value = C223 value = 5
acked
ppp: received conf.ig for type = 5 (MAGICNUMBER) value = 1E24718 acked
PPP BRI0: B-Channel 1: state = ACKSENT fsm_rconfack(C021): rcvd id E6
ppp: config ACK received, type = 3 (CI_AUTHTYPE), value = C223
ppp: config ACK received, type = 5 (CI_MAGICNUMBER), value = 28CEF76C
BRI0: B-Channel 1: PPP AUTH CHAP input code = 1 id = 83 len = 16
BRI0: B-Channel 1: PPP AUTH CHAP input code = 2 id = 96 len = 28
BRI0: B-Channel 1: PPP AUTH CHAP input code = 4 id = 83 len = 21
BRI0: B-Channel 1: Failed CHAP authentication with remote.
Remote message is: MD compare failed

Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.

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World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:
• http://www.cisco.com
• http://www-china.cisco.com
• http://www-europe.cisco.com

Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships
with your product. The Documentation CD-ROM is updated monthly and may be more current than
printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation
Cisco documentation is available in the following ways:
• Registered Cisco Direct Customers can order Cisco Product documentation from the Networking
Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
• Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription
Store:
http://www.cisco.com/go/subscription
• Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by
calling 800 553-NETS(6387).

Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical
comments electronically. Click Feedback in the toolbar and select Documentation. After you complete
the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or
write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.

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Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can
obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com
registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open
access to Cisco information and resources at anytime, from anywhere in the world. This highly
integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline
business processes and improve productivity. Through Cisco.com, you can find information about Cisco
and our networking solutions, services, and programs. In addition, you can resolve technical issues with
online technical support, download and test software packages, and order Cisco learning materials and
merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and
services. Registered users can order products, check on the status of an order, access technical support,
and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product
or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC
website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
• P3—Your network performance is degraded. Network functionality is noticeably impaired, but most
business operations continue.
• P4—You need information or assistance on Cisco product capabilities, product installation, or basic
product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users
can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen

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Contacting TAC by Telephone

If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following
website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
• P1—Your production network is down, causing a critical impact to business operations if service is
not restored quickly. No workaround is available.
• P2—Your production network is severely degraded, affecting significant aspects of your business
operations. No workaround is available.

This document is to be used in conjunction with the documents listed in the “Obtaining Documentation” section.

AccessPath, AtmDirector, Browse with Me, CCIP, CCSI, CD-PAC, CiscoLink, the Cisco Powered Network logo, Cisco Systems Networking Academy, the Cisco Systems
Networking Academy logo, Fast Step, Follow Me Browsing, FormShare, FrameShare, GigaStack, IGX, Internet Quotient, IP/VC, iQ Breakthrough, iQ Expertise, iQ FastTrack, the
iQ Logo, iQ Net Readiness Scorecard, MGX, the Networkers logo, Packet, RateMUX, ScriptBuilder, ScriptShare, SlideCast, SMARTnet, TransPath, Unity, Voice LAN,
Wavelength Router, and WebViewer are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Discover All That’s Possible, and Empowering
the Internet Generation, are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork
Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Enterprise/Solver, EtherChannel, EtherSwitch, FastHub, FastSwitch,
IOS, IP/TV, LightStream, MICA, Network Registrar, PIX, Post-Routing, Pre-Routing, Registrar, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered
trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.

All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0106R)

Copyright © 2001, Cisco Systems, Inc.

All rights reserved.

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