TOURTRA REVIEWER

Lesson 1: Philippine Tourism Industry Local Government Units

TOURISM INDUSTRY Municipality Province City

- A composite of industries and entities, both public
and private involved in the planning, development, Establishment of Tourism All municipality
marketing, sales, operation and evaluation of tourism facilities development and province
destinations, and promotion powers
programs
THE GOVERNMENT SECTOR:
Development of
Department Of Tourism tourist attractions
- the primary planning, programming, coordinating,
implementing and regulatory government agency in Acquisition of
the development and promotion of the tourism tourism
industry, both domestic and international equipment and
facilities
Philippine Tourism Promotions Board
- is mandated to be responsible for marketing and Regulation of
promoting the Philippines domestically and tourism business
internationally as a major global destination concessions and
- highlighting the uniqueness and assisting the security services
development of its tourism products and services,
- provides incentives to travel agencies, tour THE PRIVATE SECTOR:
operators, wholesales and investors abroad
1. Transportation Industry (air, sea, land)
Tourism Infrastructure And Enterprise 2. Lodging Industry (hotels, resorts, inns, motels,
Zone Authority (Tieza) lodging/pension houses, apartment-hotels)
- The Philippine Tourism Authority (PTA) created 3. Food and Beverage (restaurants, disco, travel food
on May 11, 1973 pursuant to Presidential Decree service and institutional food service)
No.189 as amended by the PD No. 564 is 4. Activities and attractions industry or entertainment
reorganized as the TIEZA industry (museums, theaters, theme parks, adventure
- the Department for purpose of policy and program clubs, dive shops)
coordination by virtue of the Implementing Rules and 5. Travel Trade (travel agents, tour operators and
Regulations of R.A 9593 tour guides)
6. Other private sector entities :
Duty Free Philippines
- a government corporation that operates the 1. Food and Beverage Industry (restaurants, disco,
duty and tax free merchandising system in the travel food service and institutional food service)
Philippines. 2. The Activities
3. Attractions Industry
Other National Government Agencies: 4. Entertainment and Recreation Industry

Department of Transportation
- responsible for the development and provision of efficient,
effective, and secure infrastructure in the transportation and
communications sectors.
Department of Public Works and Highways
- responsible for the planning, design, construction, and
maintenance of national highways, major flood control
systems, and other public works.
Department of Environment and Natural Resources
- responsible for the conservation, management, and
development of the country's environment and natural
resources
Department of Trade and Industry
-aims to increase access to capital, manufacturing networks,
and markets.
Lesson: Tour Operators And Tour Packages SIGHTSEEING TOURS
- Sightseeing tours or just simply tours, are a
combination of transportation within the destination
TOUR OPERATORS
to sights and sites of interests, tour guides services,
- are TMCs/ travel agents who expand their product
entrance fees, entertainment or activities and when
range by setting up a tour operations department.
necessary, snacks and meals.
- It develops and assembles well-made tour
- Sightseeing components do not include overnight
packages that are offered to travelers through
stay.
other TMCs/travel agents
- acts as an intermediary between the suppliers of
CLASSIFICATION OF SIGHTSEEING TOURS
travel services and the traveling public.
- A TO contracts the separate travel components and
1. Evening tours
- combines these into a single tour package.
2. Full day sightseeing
3. Half day sightseeing
CHARACTERISTICS OF A TOUR OPERATORS:
4. Hop on/hop off tours
5. Optional tours
- Wholesalers 6. Private tours
- their clientele are primarily the retail TMC/ travel 7. Seat in coach sightseeing
agencies, thus their dealings with the end user are
indirect. TYPES OF TOUR PACKAGES
- Acts as an intermediary to and as an integrator of the - The number of components in a tour package
travel suppliers. determines the types of tour package.
- Derives income from variable but limited profit margins
and capitalizes on favorable terms, conditions and 1. Ground arrangements
concessions. - comprise of transfers and sightseeing sights only
- Generates additional revenues by selling optional tours, 2. Land arrangements
excursions and extended stays. - includes transfers, sightseeing tours and hotel
accommodations with or without a meal plan
FUNCTIONS OF TOUR OPERATORS: 3. Inclusive tour package
1. Conceptualize plans and develops tour packages - includes transfers, sightseeing tours, hotel
2. Negotiates with suppliers of travel services accommodations with or without a meal plan plus
3. Assembles and integrates the various travel transportation by air, sea or land from the origin to
components into a single tour package the destination/s and back
4. Delivers the tour package 4. Inclusive escorted tour package
- an inclusive tour package with the service of a
tour escort
CRITERIA FOR CLASSIFICATION OF TOUR OPERATORS:
1. Area of Operations
CLASSIFICATION OF TOUR PACKAGE
2. Market or source of tariff
1. Regular Tour packages
CLASSIFICATION OF TOUR OPERATORS: - tour packages assembled based on the perceived
1. Local Tour operator (LTO) need or interest of a target market. These are
- business comes from both local and foreign pre-packaged and feature well-known attractions or
travelers visiting the destination where the TO activities that have high demand.
Is based. - Example: 3D/2N honeymoon package to
- It operates regular sightseeing tours or tour El Nido Palawan
packages to popular destinations in the locality.
2. Domestic Tour Operator (DTO) 2. Ad Hoc Tour Packages
- business comes from local associations, schools, - tour packages that are tailor-made to the
companies and corporations and occasionally requirements and specifications of a particular
individual travelers traveler or group of travelers.
- tailor-made to the needs of the client - Example: Educational tour in Cebu and Bohol for the
3. Inbound Tour Operator (ITO) students of Marinduque State College
- business comes from foreign (outbound) tour
operators at the origin country who sends clients
to national destinations
- TOs servicing the Balikbayans are considered ITO.
4. Outbound Tour Operator (OTO)
- designs and assembles tour packages for
residents of the Philippines either foreign or
local to destinations abroad.
TOUR PACKAGE VARIABLES Lesson: Travel Management Cycle
1. Duration TRAVEL MANAGEMENT CYCLE
- the number of days and nights included in the
package. Normally 3 days would mean 2 nights. 1. Providing travel information and advice
2. Destination - the first step is to obtain all necessary information
- a package may be for a single destination or for from the prospective client and providing suitable
multiple destinations recommendations that meets the client’s needs,
3. Category of Accommodation preferences or fancies.
- the category may vary, from a Deluxe, to First Class,
Standard, Economy and Budget. 2. Determining fares, rates and professional fees
- Resorts are categorized as “AAA” for the most - putting together the costs of transportation,
luxurious, to “AA” for first class to “A” for standard. accommodations, sight-seeing tours and tour
4. Meal plan packages, cruises or other service
- refers to the number of meals per day included in the
package, whether served in the place of lodging or 3. Preparing quotations and travel proposals
outside in a restaurant. - this step aims to get the client’s consent on the
- FULL- Board basis, Full pension or American Plan. travel quotation or proposal and agreement to
- Half-board basis, semi pension or modified american reserve and purchase the travel services
plan. -
4. Requesting reservations and obtaining confirmations
5 TYPES OF BREAKFAST: - this step entails requesting for space or services
with the suppliers in advance by preparing all
1. Continental breakfast necessary forms and correspondence.
- coffee or tea with rolls, jam and butter -
2. American breakfast 5. Issuing tickets, tour vouchers and exchange orders
- continental breakfast with egg and bacon or ham - once all arrangements are confirmed, preparing
plus toast and issuing transportation tickets, exchange orders
3. Filipino breakfast and tour vouchers for the suppliers is the next step
- if the toast is changed to fried or plain rice and the
ham or bacon changed to tapa or daing.
6. Providing travel documentation assistance
4. Oriental breakfast
- on a case to case basis, provide assistance in the
- any breakfast with rice porridge “lugaw” and a
preparation, filing and acquisition of all necessary
number of side condiments
5. Buffet breakfast documents for travel
- a table laden with breakfast food and self service
7. Processing travel accounts
5. Mode and class of transportation - this step involves the collection of final payments
- refers to air, sea, or land travel and type of due from clients and payment due to suppliers.
equipment. -
8. Evaluating delivery
1. In air travel, the class divisions are First, Business - the last step is the assessment of the clients’
and Economy. satisfaction in the travel arrangements. This is
usually a post-trip activity.
2. In sea travel, there are Suite, Stateroom, Cabin,
Business Class, Tourist and economy TRAVEL INFORMATION SLIP
- The basic travel information is captured in the Travel
3. In land travel – air conditioned or ordinary Information Slip (TIS) .
- This slip is prepared by the operations staff while
interviewing the clients to determine the travel needs.

ITINERARY PLANNING
 - First let us understand the Freedoms of the air.
Freedom Description Example
These are set of commercial aviation rights granting
1st The right to fly over a Manila to Bangkok a country’s airline(s) the privilege to enter and land in
foreign country without over-flying Vietnam, another country’s airspace
landing there Laos or Cambodia - These were formulated in the Convention in
International Civil Aviation of 1944 (known as
2nd The right to refuel or Manila to Jeddah, Chicago Convention).
carry out maintenance with an aircraft
in a foreign country on that needs to be RULES IN ITINERARY PLANNING
the way to another re-fuelled in
country Bangkok, Thailand Rule 1: Avoid crisscrossing the sectors/segments of the
itinerary
3rd The right to fly from A Philippine carrier
one’s own country to carrying passengers
Rule 2: Avoid backtracking when determining the
another from Manila (or
city-pair
Cebu or Iloilo) to
Hong Kong as a
Philippine company Rule 3: The lesser number of carriers used in the flight
selection the more competitive and better airfare.
4th The right to fly from A Philippine carrier
another country to carrying passengers BASIC PROCEDURES IN FLIGHT ITINERARY
one’s own from Hong Kong to PLANNING
Manila (or Cebu or
Iloilo) as a Philippine 1. Determine the city-pairs and the correct sequencing
company of these city-pairs
2. Select the most direct, non-stop flights from one
5th The right to fly A Philippine point to another, until the final destination
between two foreign company flies from 3. In case there are no direct flights from a point of origin
countries during flights Manila to Singapore, to a desired destination, identify the “hub city” wherein
while the picks up passengers it is easy to find flights to desired destination or to the
flight originates or there then continue next hub city also known as “transfer airport”
ends in one’s own to Sydney
country
WHERE TO SOURCE AND SELECT FLIGHTS FOR
6th The right to fly from a A Philippine EACH CITY-PAIR
foreign country to company flying
another one while passengers from 1. OAG
stopping in one’s own Hong Kong to - OFFICIAL AIRLINE GUIDE. Flight planner.
country for Manila and then to 2. GDS
non-technical reasons Sydney and - Global Distribution System. Example: Amadeus
vice-versa 3. TRAVEL PORTALS in the internet. Examples:
Orbitz.com, travelersnet.com, Expedia.com,
7th The right to fly A European airline asiatravel.com and RezKey.com
between two foreign (British Airways) that 4. Airline book and buy Website in the Internet.
countries while not offers flights
offering flights to one’s between Canada PREPARING AN ITINERARY
own country (Toronto) and
the USA (New York) 1. Sequentially arrange the city-pair to determine the
without offering any trip’s segments
to Europe (London)
2. Determine the date and day of each flight segment
8th The right to fly Cathay Pacific
between two or more flights from Hong 3. Select the appropriate flight – if no direct flights are
airports in a foreign Kong to Davao via available, select the intermediate hub and revise the
country while Manila city-pair sequence – dual city-pair
continuing service to
one’s own country 4. Fill out the forms
9th The right to do traffic All European airlines
within a foreign may use this right
country without for within the European
continuing service to Union countries
one’s own country