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Tesda Cert Contact Center

The document describes a contact center service certification that involves competencies for interacting with customers to provide information about products and services. The certification involves competencies in communicating effectively in English, delivering quality customer service, computer operation and internet navigation, and knowledge of American culture and geography.

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MarissaM.Perez
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44 views1 page

Tesda Cert Contact Center

The document describes a contact center service certification that involves competencies for interacting with customers to provide information about products and services. The certification involves competencies in communicating effectively in English, delivering quality customer service, computer operation and internet navigation, and knowledge of American culture and geography.

Uploaded by

MarissaM.Perez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Contact Center Service

Acronym/Nickname Certification Body


TESDA

Certification Level
Description
Contact Center – an organization that provides customer
Covered competencies
interaction services such as customer care, technical support
and advisory services to other companies for a fee. The  Communicate effectively using English
center also extends outbound customer campaigns such as language
telemarketing and sales.  Deliver quality customer service
 Perform computer operation and internet
The CONTACT CENTER SERVICES NC II Qualification navigation
consists of competencies that a person must achieve to  Demonstrate understanding and knowledge for
interact with customers to provide information about products the American culture and geography
and services. It also covers handling of customer’s
complaints, inbound customer service, order taking and inquiry
response handling, and outbound telemarketing. Requirements
 Can communicate either oral or written
 Must be physically and mentally fit to undergo
training
 At least two (2) years college education
 With good moral character
 Must pass the trainability/aptitude test (Pro-
speak e4e level 3 or equivalent)

Target Career Path


 High School Graduate  Telemarketing Officer
 Customer Service Representative

Authorized Testing Indicative Fee* Certification Schedule**


Center:
Manila Times Skills Training Center
TeleDevelopment Services Inc.

* Fees are exclusive of VAT and wire transfer fee


** Fees and schedules are subject to change without prior notice, please get in touch with Authorized Testing Centers through contact
details below

Recommended/Preparatory Training

Where to get more information:


Tel No.(632) 817-40-76 to 82
http://www.tesda.gov.ph/inc_downloads/files/TR-Contact
MANILA TIMES SKILLS TRAINING CENTER - 409 BOC A. Soriano Ave. Intramuros, Manila
TeleDevelopment Services Inc. - 35/F Robinsons Equitable Tower ADB Ave. Ortigas Center

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