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02 Activity 2

This document provides guidelines for resolving conflicts in the workplace. It presents four scenarios involving conflicts between employees and describes how a manager could address each situation. For the first scenario about an employee struggling at work, the manager would speak with the employee to understand the issue and offer help while also maintaining job responsibilities. For the second scenario about a request for time off, the manager would explain the approval of one employee's justified request while denying another's unreasonable one. In the third scenario regarding a late coworker, the manager would remain calm and get an explanation from the late employee before proceeding with the meeting. In the fourth scenario where a panelist has a personal relationship with an applicant, the manager would speak to the panelist about separating

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491 views2 pages

02 Activity 2

This document provides guidelines for resolving conflicts in the workplace. It presents four scenarios involving conflicts between employees and describes how a manager could address each situation. For the first scenario about an employee struggling at work, the manager would speak with the employee to understand the issue and offer help while also maintaining job responsibilities. For the second scenario about a request for time off, the manager would explain the approval of one employee's justified request while denying another's unreasonable one. In the third scenario regarding a late coworker, the manager would remain calm and get an explanation from the late employee before proceeding with the meeting. In the fourth scenario where a panelist has a personal relationship with an applicant, the manager would speak to the panelist about separating

Uploaded by

evelinda gipit
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Conflict Resolution

The Organization

Directions: Devise a plan in resolving the following conflicts. You may use the steps to manage a
potential conflict found in your LCD slides and eLMS as your guide. You will be graded using the rubric
below.

1. Joseph has been employed at your company for a year and is pretty familiar with the routine
responsibility of his job. Lately, however, he has been struggling to accomplish basic tasks and
seems like he is disinclined to participate in an upcoming team project with Kate, his co-worker.
As their supervisor, how will you address this situation?
 First, tell him what his problem is, what's wrong with him he acted like him and how it affects his
responsibilities as an employee. But as his good manager, we have to be understandable and let
him know that personal issues are not part of the job and if possible, do not interfere with the
job. If unavoidable he can talk to me. I will help him solve the problem until he feels good and
can work again not just him, but all my employees. As his manager, I am happy to help my
colleagues if they have problems. Whatever I hear his answer, I certainly accept it and help
him through it because the best manager has to do that.

2. You are a manager at a supermarket. Your full-time employee, Mia, who is always on time for
her shifts, requests to leave for an hour during the middle of your shift for an appointment. You
look at the schedule and determine there is enough coverage for her to leave and grant her
request. A part-time, undependable, hourly employee, Gio, hears about this and is upset that
Mia is getting special privileges. Gio is now in your office saying that it is unfair. He previous
asked off for a half-day to sleep in after attending a late-night concert, and you declined his
request. He is now asking for an early out as well. How will you handle this request?
 It is good to dismiss these types of employees especially those who are not engaged there are
still many unemployed people who deserve more work than Gio. The employees compared to
her Mia are full-time employees and she is devoted and always in time for the shift. Mia asked
for an hour's vacation for her appointment in the middle of your shift. To deal with this
situation, I will talk to Mia and Gio. Her reason is justified and she can go back an hour after her
appointment, so I accept Mia's request to go an hour. It's different from Gio who wants to take a
half-day break after attending a late-night concert. It's not my fault that I went to the concert at
night and fell asleep the next day. It doesn't make sense to know that you have a job. You need
to learn your time, knowing your duties and practices management.

3. You are part of a team that is preparing a presentation for a major conference. The final meeting
on the presentation is this morning at 9 a.m. There are four participants: Brielle, Nate, Chris and
yourself. You arrive in the meeting room at 8:55 and Nate is Chris arrives at 9:02. You continue
to wait for Brielle to arrive so you can begin. No one has heard from her. You are getting
irritated and feeling anxious. At 9:10 you can feel your muscles tightening and breathing
increasing. Nate and Chris are visibly angry and talking about how stressed they are. You NEED
to get this done today. At 9:20, all of you are fidgeting and decide to begin. At 9:23, Brielle
arrives with no apology or explanation. How will you handle this situation?
 I would first calm myself because anger will not help the situation. As a member in team, I first
did the work given to me and then asked Briel why she was late, because of traffic jams, or if
there was a problem with her house. Increase Briel doesn't end her season because there are
many reasons why she was late for the meeting.

4. Kathy was a member of a selection panel for an editorial position. Jean was one of the
unsuccessful applicants. Her application was considered to be pretty strong, but the role was
offered to another. Shortly after, you, who chaired the selection panel, discovered that Kathy is
living with Jean’s ex-husband, Miguel, and things are decidedly cool between Kathy and Jean.
How will you handle this situation?
 As the selection committee chair, I will talk to Kathy and deal with this situation. I tell her that
her personal problems are of no use to the projects that take place in her work, so she should
not be brought into work and I personally arrange the rules so that Jean can be included as one
of the successful applicants I think Jean will help us with our project.

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