Arcserve® Backup for Windows

Disaster Recovery Option Guide

r16

Pre-release Document, only for reference

This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to
as the “Documentation”) is for your informational purposes only and is subject to change or withdrawal by Arcserve at any
time.
This Documentation may not be copied, transferred, reproduced, disclosed, modified or duplicated, in whole or in part, without
the prior written consent of Arcserve. This Documentation is confidential and proprietary information of Arcserve and may not
be disclosed by you or used for any purpose other than as may be permitted in (i) a separate agreement between you and
Arcserve governing your use of the Arcserve software to which the Documentation relates; or (ii) a separate confidentiality
agreement between you and Arcserve.
Notwithstanding the foregoing, if you are a licensed user of the software product(s) addressed in the Documentation, you may
print or otherwise make available a reasonable number of copies of the Documentation for internal use by you and your
employees in connection with that software, provided that all Arcserve copyright notices and legends are affixed to each
reproduced copy.
The right to print or otherwise make available copies of the Documentation is limited to the period during which the applicable
license for such software remains in full force and effect. Should the license terminate for any reason, it is your responsibility to
certify in writing to Arcserve that all copies and partial copies of the Documentation have been returned to Arcserve or
destroyed.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, ARCSERVE PROVIDES THIS DOCUMENTATION “AS IS” WITHOUT WARRANTY
OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OR NONINFRINGEMENT. IN NO EVENT WILL ARCSERVE BE LIABLE TO YOU OR ANY THIRD PARTY FOR
ANY LOSS OR DAMAGE, DIRECT OR INDIRECT, FROM THE USE OF THIS DOCUMENTATION, INCLUDING WITHOUT LIMITATION,
LOST PROFITS, LOST INVESTMENT, BUSINESS INTERRUPTION, GOODWILL, OR LOST DATA, EVEN IF ARCSERVE IS EXPRESSLY
ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.
The use of any software product referenced in the Documentation is governed by the applicable license agreement and such
license agreement is not modified in any way by the terms of this notice.
The manufacturer of this Documentation is Arcserve.
Provided with “Restricted Rights.” Use, duplication or disclosure by the United States Government is subject to the restrictions
set forth in FAR Sections 12.212, 52.227-14, and 52.227-19(c)(1) - (2) and DFARS Section 252.227-7014(b)(3), as applicable, or
their successors.
© 2015 Arcserve, including its affiliates and subsidiaries. All rights reserved. Any third party trademarks or copyrights are the
property of their respective owners.
Arcserve Product References
This document references the following Arcserve products:
■ Arcserve® Backup
■ Arcserve® Unified Data Protection
■ Arcserve® Unified Data Protection Agent for Windows
■ Arcserve® Unified Data Protection Agent for Linux
■ Arcserve® Replication and High Availability

Contact Arcserve
The Arcserve Support team offers a rich set of resources for resolving your technical
issues and provides easy access to important product information.

https://www.arcserve.com/support

With Arcserve Support:

■ You can get in direct touch with the same library of information that is shared
internally by our Arcserve Support experts. This site provides you with access to our
knowledge-base (KB) documents. From here you easily search for and find the
product-related KB articles which contain field-tested solutions for many top issues
and common problems.
■ You can use our Live Chat link to instantly launch a real-time conversation between
you and the Arcserve Support team. With Live Chat, you can get immediate answers
to your concerns and questions, while still maintaining access to the product.
■ You can participate in the Arcserve Global User Community to ask and answer
questions, share tips and tricks, discuss best practices and participate in
conversations with your peers.
■ You can open a support ticket. By opening a support ticket online, you can expect a
callback from one of our experts in the product area you are inquiring about.

You can access other helpful resources appropriate for your Arcserve product.
Documentation Changes
The following documentation updates have been made since the last release of this
documentation:
■ Updated to include user feedback, enhancements, corrections, and other minor
changes to help improve the usability and understanding of the product or the
documentation itself.
■ Updated the section Recovering from a Disaster Recovery using WinPE (see
page 31). This section now contains updated information that describes the
operating systems that support recovering from a disaster using Windows PE, the
operating systems that support the installation of Windows ADK, and how you can
recover computers running Windows 8 and Windows Server 2012 from a disaster.
■ Updated the section Recovering Clusters (see page 167). This section now contains
updated information that describes how to recover clusters running Windows 8 and
Windows Server 2012 from a disaster.
■ Updated the section Overview of Windows PE Disaster Recovery (see page 31). This
section now contains updated information that describes the installation of AIK
(Windows Automated Installation Kit).

Patch 1 Updates:
■ Updated the section Overview of Windows PE Disaster Recovery (see page 31). This
section now includes support for Windows ADK 8.1.
Contents
Chapter 1: Introducing Disaster Recovery Option 11
Introduction ............................................................................................................................................................... 11
Disaster Recovery Option ........................................................................................................................................... 11
Disaster Recovery Methods ....................................................................................................................................... 11
Windows Server 2008/Windows 7 ...................................................................................................................... 12
Windows XP and Windows Server 2003 ............................................................................................................. 12
Disaster Recovery Option Support ...................................................................................................................... 13
Global Options for Disaster Recovery ................................................................................................................. 15
Disaster Recovery on Database Applications ...................................................................................................... 15
How Arcserve Backup Protects System Volumes Without a Drive Letter ........................................................... 16

Chapter 2: Installing the Disaster Recovery Option 17

Preinstallation Tasks ................................................................................................................................................... 17
Prerequisite Software ......................................................................................................................................... 17
Documentation ................................................................................................................................................... 17
Alternate Location for Disaster Recovery Information Configuration ................................................................ 18
Set Up Alternate Machine Locations to Replicate Disaster Recovery Information ............................................. 19
Create Machine Specific Disks from Alternate Locations in Windows Server 2008 ........................................... 22
Create Machine Specific Disks from Alternate Locations for Windows Server 2003 .......................................... 24
General Considerations ....................................................................................................................................... 24
Install and Configure the Option ......................................................................................................................... 25
How to Perform Disaster Recovery Using the Incremental and Differential Sessions ........................................ 26
Perform Disaster Recovery Using a Synthetic Full Backup Session ..................................................................... 27
Disaster Recovery Utilities .................................................................................................................................. 28
Post-installation Tasks ................................................................................................................................................ 29

Chapter 3: Recovering from a Disaster using WinPE 31

Overview of Windows PE Disaster Recovery ............................................................................................................. 31
WinPE Disaster Recovery Limitations ......................................................................................................................... 33
WinPE Requirements on Windows 8 and Windows Server 2012 .............................................................................. 33
Recover Windows Server 2003, Windows Server 2008, Windows 7, Windows Server 2012, and Windows 8
Systems from a Disaster using WinPE ........................................................................................................................ 36
How to use Arcserve Backup Disaster Recovery Utilities ........................................................................................... 49
Create Customized WinPE Disaster Recovery Images ................................................................................................ 52

Contents 5
Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server
2008 and Windows 7 55
Disaster Recovery Methods on Windows Server 2003 and Windows XP .................................................................. 55
Bootable CD Method for Windows XP and Windows Server 2003 ..................................................................... 55
Disaster Recovery on Windows Server 2003 and Windows XP .................................................................................. 77
Bootable CD Method Disaster Recovery Requirements ..................................................................................... 78
Bootable CD Method Disaster Recovery Using the Reimaged CD Requirements ............................................... 87
Bootable Tape Method Disaster Recovery Requirements for Windows Server 2003 ............................................... 95
Start the Bootable Tape Method Disaster Recovery Process <win> 2003 .......................................................... 95
Complete the Bootable Tape Method Disaster Recovery Process in <win> Server 2003 in Express
Mode ................................................................................................................................................................... 97
Complete the Bootable Tape Method Disaster Recovery Process in <win> Server 2003 in Advanced
Mode ................................................................................................................................................................... 99
Disaster Recovery Using Locally-attached USB Backup Devices .............................................................................. 103
Install USB Devices After Backup ...................................................................................................................... 104
Disaster Recovery in Windows Server 2003 and Windows XP Using Bootable CD method (64-bit)........................ 105
Disaster Recovery Requirements in Windows XP and Windows Server 2003 .................................................. 105
Perform Disaster Recovery on Windows XP and Windows Server 2003 .......................................................... 106
Disaster Recovery in Windows Server 2008 and Windows 7 ................................................................................... 112
Disaster Recovery Requirements for Windows Server 2008 and Windows 7 .................................................. 113
Recover Windows Server 2008 and Windows 7 from a Disaster ...................................................................... 113

Chapter 5: Disaster Recovery Scenarios 121

Disaster Recovery Scenarios on Windows 2003 ...................................................................................................... 121
Scenario 1: Primary SAN Disaster Recovery for an HP ProLiant ML330 G3 ...................................................... 121
Scenario 2: Primary SAN Advanced Disaster Recovery for an HP ProLiant ML330 G3 ..................................... 124
Disaster Recovery Scenario on Windows XP ............................................................................................................ 128
Scenario 1: Remote Disaster Recovery for a Dell PowerEdge 1600SC .............................................................. 128
Disaster Recovery Scenarios on Windows Server 2008 ........................................................................................... 131
Scenario 1: Primary Server Disaster Recovery .................................................................................................. 131

Appendix A: Troubleshooting 135

General Usability ...................................................................................................................................................... 135
All Windows Platforms ...................................................................................................................................... 135
Hardware .................................................................................................................................................................. 145
Windows 2003 and Windows XP ...................................................................................................................... 145
How to Add an OEM Network Adapter Driver to a RIS Installation .................................................................. 147
Add an OEM SCSI/RAID/SCSI Driver When Setup Fails ..................................................................................... 149
Windows Server 2008 Cannot Communicate While Recovering from a Disaster ............................................. 151
Operating Systems ................................................................................................................................................... 151

6 Disaster Recovery Option Guide

 All Windows Platforms ...................................................................................................................................... 151
Applications .............................................................................................................................................................. 162

Appendix B: Recovering SAN Configurations 165

Recover the SAN ....................................................................................................................................................... 165
How SAN Disaster Recovery Works .......................................................................................................................... 165

Appendix C: Recovering Clusters 167

Cluster Failure Scenarios .......................................................................................................................................... 167
Requirements .................................................................................................................................................... 168
Special Considerations ...................................................................................................................................... 169
Terminology ...................................................................................................................................................... 171
Cluster Disaster Recovery Requirements .......................................................................................................... 172
Scenario 1: No Shared Disk Failure........................................................................................................................... 173
Recover Secondary Node .................................................................................................................................. 173
Recover the Primary Node ................................................................................................................................ 174
Scenario 2: Shared Disk Failure ................................................................................................................................ 174
Recover Cluster Non-quorum Shared Disks with No Node Failures ................................................................. 174
Recover Cluster Quorum Disks with No Node Failures ..................................................................................... 175
Recover All Shared Disks with No Node Failures in the Cluster ........................................................................ 176
Recover Primary Nodes with Shared Disk Failure in the Cluster ....................................................................... 177
Recover Entire Clusters ..................................................................................................................................... 177
Recover Clusters with Partial Shared Disk Configurations ................................................................................ 178

Appendix D: Recovering NEC Clusters 179

Disaster Recovery Requirements ............................................................................................................................. 179
Software Requirements .................................................................................................................................... 179
Hardware Requirements ................................................................................................................................... 180
Requirements for NEC CLUSTERPRO/ExpressCluster Shared Disks .................................................................. 180
Disaster Recovery Considerations ............................................................................................................................ 181
Information Required to Recover Cluster Nodes ..................................................................................................... 181
Disaster Recovery on NEC CLUSTERPRO/ExpressCluster SE..................................................................................... 182
Arcserve Backup Installed Outside NEC CLUSTERPRO/ExpressCluster SE Cluster ............................................ 182
Arcserve Backup Installed on the NEC CLUSTERPRO/ExpressCluster SE Cluster .............................................. 185
Disaster Recovery on NEC CLUSTERPRO/ExpressCluster LE ..................................................................................... 189
Arcserve Backup Installed Outside NEC CLUSTERPRO/ExpressCluster LE Cluster ............................................ 189
NEC CLUSTERPRO/ExpressCluster LE Mirrored Disk is Damaged ...................................................................... 190
Recover Data if NEC CLUSTERPRO/ExpressCluster LE Mirrored Disk Data is Corrupted................................... 190
Recover if One NEC CLUSTERPRO/ExpressCluster LE Cluster Node Fails .......................................................... 191
Recovery if All NEC CLUSTERPRO/ExpressCluster LE Nodes Fail ....................................................................... 192

Contents 7
 Active/Passive Configuration ............................................................................................................................ 192
Damaged Mirrored Disk in Active/Passive Configuration ................................................................................. 192
Corrupted Mirrored Disk Data in Active/Passive Configuration ....................................................................... 193
Recover One Failed Cluster Node in Active/Passive Configuration .................................................................. 193
All Cluster Nodes Fail in Active/Passive Configuration ..................................................................................... 194
Arcserve backup fails to start after recovery using the Disaster Recovery Option on CLUSTERPRO X2.0 in
mirrored disk environment ...................................................................................................................................... 195

Appendix E: Staging Using File System Devices 197

Special Considerations for Staging ........................................................................................................................... 197

Appendix F: Recovering Servers with StorageTek ACSLS Libraries 199

Disaster Preparation................................................................................................................................................. 199
Create Disaster Recovery ACSLS Disks .............................................................................................................. 200
Create the Disaster Recovery ACSLS Disk from an Alternate Location ............................................................. 201
Recover from Disaster Using ACSLS Libraries ........................................................................................................... 201

Appendix G: Recovering Windows 2003 Small Business Server 203

Windows Small Business Server 2003 Default Settings ........................................................................................... 203
Arcserve Backup Requirements ............................................................................................................................... 204
Disaster Preparation for Windows Small Business Server 2003 .............................................................................. 204
Windows Small Business Server 2003 Disaster Recovery ........................................................................................ 205
Other Applications ................................................................................................................................................... 205
Microsoft SharePoint Service Restoration ............................................................................................................... 205
How Microsoft SharePoint Service Data is Recovered ...................................................................................... 205
Delete the Microsoft SharePoint Website and Uninstall Microsoft SharePoint ............................................... 206
Reinstall Microsoft SharePoint and MSDE ........................................................................................................ 206
Restore Microsoft SharePoint Service .............................................................................................................. 208
Microsoft Exchange Restoration .............................................................................................................................. 209

Appendix H: Recovering Data from a Physical to Virtual Machine 211

Prerequisites ............................................................................................................................................................ 211
Operating Systems ............................................................................................................................................ 212
Virtual Infrastructures ....................................................................................................................................... 212

8 Disaster Recovery Option Guide

Glossary 213

Index 217

Contents 9
Chapter 1: Introducing Disaster Recovery Option
This section contains the following topics:
Introduction (see page 11)
Disaster Recovery Option (see page 11)
Disaster Recovery Methods (see page 11)

Introduction
Disaster recovery is a backup and recovery process used to protect computing
environments against the loss of data caused by a catastrophic events or natural
disasters. Disasters can be caused by fire, an earthquake, employee sabotage, a
computer virus, or a power failure.

There are many time consuming tasks—including installation of the base operating
systems and setup of the servers—that would usually have to be manually performed
after a disaster. The Arcserve Backup Disaster Recovery option lets you restore your
server reliably, making more efficient use of time by taking you from boot media, to
backup media, to an operational state and allows users with minimal server
configuration experience to recover sophisticated systems.

Disaster Recovery Option

The Disaster Recovery Option is based on the concept of collecting and saving
machine-specific information before a disaster strikes. When you submit a full backup
job, the option automatically generates and saves emergency data for each protected
machine locally on the backup server, on backup media, and, optionally, on a remote
computer. In the event of a disaster, the option can recover its protected computers to
their most recent backup state.

The option generates or updates information for disaster recovery when it performs a
full, synthetic full, incremental or differential backup of a computer or a local backup
server whenever the Arcserve Backup database is backed up (when the volume on
which it resides is backed up).

Disaster Recovery Methods

This section provides disaster recovery methods for specific versions of Windows.

Chapter 1: Introducing Disaster Recovery Option 11

Disaster Recovery Methods

Windows Server 2008/Windows 7

The Disaster Recovery Option supports local and remote disaster recovery for Windows
Server 2008 and remote disaster recovery for Windows 7. The option provides the
following boot method:

Bootable CD method: To use this method, you must have the following:
■ Windows Server 2008 or Windows 7 installation media
■ A Machine Specific Disk (MSD)
■ Arcserve Backup CD/DVD

Important! The Windows Server 2008 or Windows 7 installation media that you use to
perform disaster recovery must be the same version you used to install before the
disaster happened.

Windows XP and Windows Server 2003

The Disaster Recovery Option supports local and remote disaster recovery for Windows
Server 2003. The option provides the following boot methods:
Bootable CD Method
This method is built on the Microsoft Windows Automated System Restore (ASR)
framework.
To use this method, you must have the following:
■ Windows XP or Windows Server 2003 installation media
■ Machine Specific Disk (MSD)
■ Arcserve Backup CD/DVD
You can also use the reimaged or remastered Bootable CD for this method.
Important! The Window XP or Windows Server 2003 installation media that you use
to perform disaster recovery must be the same version you used to install before
the disaster happened.
Bootable Tape Method
Rather than booting from a Windows 2003 installation media, you can boot directly
from a tape drive. The only required media is the tape media containing the backup
data.

More information:

Reimage Bootable CD Using Boot Kit Wizard (see page 63)

12 Disaster Recovery Option Guide

 Disaster Recovery Methods

Disaster Recovery Option Support

The following table provides Disaster Recovery Option support information:

Boot Kit Type Required Media for Supported Operating

Disaster Recovery Systems
Machine Specific Disk Operating System ■ <win> XP (32-bit)
(MSD) Installation media +
Arcserve Backup CD/DVD + ■ <win> XP (x64)
Floppy or USB Stick (for ■ <win> Server 2003
Windows Server 2008 only) (32-bit)
■ <win> Server 2003 (x64)
■ <win> Server 2008
(32-bit)
■ <win> Server 2008 (x64)
■ <win> Server 2008, Core
32-bit (Remote DR only)
■ <win> Server 2008 Core
64-bit (Remote DR only)
■ Windows 7 32-bit
(Remote DR only)
■ Windows 7 x64 (Remote
DR only)
Bootable CD for <win> CD + Arcserve Backup ■ <win> XP (32-bit)
XP/<win> Server 2003 CD/DVD + Floppy
■ <win> XP (x64)
■ Operating System In <win>XP and <win>
Server 2003, you can ■ <win> Server 2003,
■ Disaster Recovery integrate everything into a 32-bit
Option single Bootable CD, so no
■ <win> Server 2003 (x64)
■ MSD floppy disk is required.

■ Drivers (NIC and

SCSI/RAID/FC)

Chapter 1: Introducing Disaster Recovery Option 13

Disaster Recovery Methods

Boot Kit Type Required Media for Supported Operating

Disaster Recovery Systems
Patched Arcserve Backup Floppy + <win> Operating ■ <win> XP (32-bit)
Disaster Recovery CD System installation media +
CD ■ <win> XP (x64)
The new Arcserve Backup ■ <win> Server 2003
Disaster Recovery CD will (32-bit)
include all device/DR
■ <win> Server 2003 (x64)
Option/Agent patches
applied to Arcserve Backup ■ <win> Server 2008
installation. (32-bit)
■ Windows server 2008
x64
Bootable Tape Image Tape ■ <win> Server 2003
(32-bit)
Using Microsoft Remote None. Disaster Recovery ■ <win> XP (both 32-bit
Installation Server (RIS) Option boots using PXE and 64-bit)
■ <win> Server 2003 (both
32-bit and 64-bit)
WinPE Disaster Recovery Arcserve Backup CD/DVD ■ <win> Server 2003
Image (32-bit or x64)
■ <win> Server 2008
(32-bit or x64)
■ <win> Server 2008 R2
■ <win> 7 32-bit or x64
■ <win> 8 32-bit or x64
■ <win> Server 2012

14 Disaster Recovery Option Guide

 Disaster Recovery Methods

Global Options for Disaster Recovery

The Disaster Recovery option supports two global job options. You can access these
options from the Advanced tab of the option's dialog when creating a backup job.
Generate DR information for partially selected nodes
Lets you explicitly force disaster recovery information to be generated when
backing up a subset of a machine. By default, disaster recovery information is
generated for a machine after every full backup of that machine. A full backup
requires that you select the entire machine node by selecting the green marker
completely.
Note: This option only takes effect if the version of the Arcserve Backup Client
Agent for Windows on your Windows machine is the same as the version of
Arcserve Backup running on your server.
Include filtered sessions when generating restore session information
Lets you explicitly force the option to include the filtered sessions. When generating
disaster recovery information for a machine, the latest backup sessions of all drive
volumes and system states are recorded for the machine. By default, the option
skips all sessions set with a filtered flag, so these sessions are never used by the
option to recover a machine.
Note: Arcserve Backup sets the filtered flag if any file in a session is not backed up
because of a filtering policy on the backup job.

Disaster Recovery on Database Applications

Arcserve Backup has special agents to back up database applications. Some of the
commonly used database applications include:
■ Oracle
■ Microsoft SQL Server
■ Microsoft Exchange Server
■ Lotus Notes

If you have backed up one or more of these databases using Arcserve Backup database
agents, the databases are not automatically restored as part of the disaster recovery
process.

When Arcserve Backup backs up database sessions, additional media sessions are
created, separate from the rest of the machine backup. Disaster recovery does not
automatically restore these database sessions. However, after you restore the rest of
the server using the Disaster Recovery Option, you can start Arcserve Backup and begin
a normal database restore procedure using the corresponding application agent. See
the corresponding agent guide for more information.

Chapter 1: Introducing Disaster Recovery Option 15

Disaster Recovery Methods

How Arcserve Backup Protects System Volumes Without a Drive Letter

A system volume is the disk volume that contains the hardware-specific files required to
start Windows, such as BOOTMGR. A boot volume is the disk volume that contains the
Windows operating system files and its supporting files. A computer contains one
system volume; however, there is one boot volume for each operating system in a
multiboot system.

The files contained in the system volume can reside in the system drive (c:\), in a
volume that does not contain a drive letter, or in a named volume. On Windows Server
2008 R2 systems, the system volume may not necessarily reside in the boot system
drive (c:\). By default, the system volume is usually a volume without a drive letter.

The Arcserve Backup protect the system volumes as part of the computer's system
state. You can back up the system state explicitly or dynamically.

Note: For information about explicit job packaging and dynamic job packaging, see the
Arcserve Backup Administration Guide.

Arcserve Backup lets you back up the entire boot volume as part of the system state. To
recover one file, several files, or all files from the system state, and data files contained
in the boot volume, you must perform a full recovery of the system state. You can then
recover the system state, or system volume, as part of the disaster recovery process. To
use this approach, you must create an Arcserve Backup Disaster recovery CD.

For more information about how to create disaster recovery CD, see Disaster Recovery
on Windows XP and Windows Server 2003 and Windows Server 2008 (see page 55).

16 Disaster Recovery Option Guide

Chapter 2: Installing the Disaster Recovery
Option
This chapter describes how you can install the Disaster Recovery option. It also provides
information on the pre-installation and post-installation tasks.

This section contains the following topics:

Preinstallation Tasks (see page 17)
Post-installation Tasks (see page 29)

Preinstallation Tasks
This section describes the information that you must review before you install, and the
software you must have while you configure the option.

Prerequisite Software
Verify that you have Arcserve Backup installed before installing the option. You can
install Arcserve Backup and the option in the same session or at different times.

Documentation
Before you install the option, we recommend that you review the following documents:
Readme
Contains the operating system requirements, hardware and software prerequisites,
last minute changes, and all known issues with the software. The readme file is
provided in HTML format and is located at the root level on the product CD.
Implementation Guide
Provides an overview of product features and functions, basic concepts, installation
information, and an introduction to the product. It is provided as a printed
document, and in Adobe Portable Document Format (PDF) on the product CD.
Release Summary
Lists new features and changes to the existing features that are included in the
release. The Release Summary is provided in PDF format.

Chapter 2: Installing the Disaster Recovery Option 17

Preinstallation Tasks

Alternate Location for Disaster Recovery Information Configuration

When you back up a local or remote Arcserve Backup client computer, the Arcserve
Backup server saves the computer-specific information required to perform disaster
recovery tasks.

If the Arcserve Backup server fails, the computer-specific disaster recovery information
can be lost as well. To avoid this type of data loss, the option can store machine specific
disaster recovery information to a remote location on an alternate computer. This
feature allows you access disaster recovery information and create machine specific
disks even if the Arcserve Backup server fails.

Note: If you are upgrading or migrating from an earlier version of Arcserve Backup or
BrightStor Enterprise Backup, and you had previously configured an alternate location to
store disaster recovery information, you can use the same location with the Disaster
Recovery Option.

The alternate location used to maintain disaster recovery information has a dedicated
folder for each machine protected by the option.

You can enable the alternate location while configuring the option after installation or
at a later time. To enable this feature, you must first create a shared folder on the
remote computer, and then configure the option to send information to that shared
folder.

18 Disaster Recovery Option Guide

 Preinstallation Tasks

Set Up Alternate Machine Locations to Replicate Disaster Recovery Information

You can set up alternate locations to replicate disaster recovery information.

Arcserve Backup uses the following process to replicate information:

■ Creates a temporary operating system working environment.
■ Sets the environment’s configuration to be the same as the disk and the network.
■ Restores data to the system so that the computer can return to its latest backup
state.

These operations cannot be executed automatically if there is no record of the original

system settings. Therefore, the relevant system information must be gathered during
backup operations for disaster recovery purposes.

When you perform a full backup of a client computer, specific disaster recovery
information is generated for that computer. This information is stored on the backup
server and is used to create the disaster recovery media to recover the protected
computer in the event of a disaster.

Important! We recommend that you set up an alternate location for disaster recovery
to allow you to replicate the information to a remote computer as backup copies. If the
backup server itself fails, you can recover it automatically using disaster recovery.

To set up an alternate location for disaster recovery information

1. Create a shared folder on the remote computer to receive the replicated
information.
2. Click Config on the Create Boot Kit wizard dialog.
The Alternate Location for DR dialog opens.
3. Enter information to set the alternate location.
4. Run the Create Boot Kit wizard to continue the disaster recovery process.

More information:

Create Shared Folders for Disaster Recovery Alternate Locations (see page 20)

Chapter 2: Installing the Disaster Recovery Option 19

Preinstallation Tasks

Create Shared Folders for Disaster Recovery Alternate Locations

You can create shared folders to replicate disaster recovery information in alternate
locations.

To create the shared folder

1. Create a folder and give it an appropriate name.
You can create this folder anywhere on the system where shared folders are
allowed.
Note: The volume must be located on a fixed disk.
2. Right-click the folder and select Properties from the pop-up menu.
The Properties dialog opens.
3. Click the Sharing tab.
4. Select the Share this folder option and enter the share name.
5. Set the User limit you require and click Permissions.
The Permission dialog opens.
Note: We recommend that you specify the Maximum Allowed option.
6. Click Add to add the user account you used when you set up your alternate location
for disaster recovery information to the Share Permissions list.
You can add this account explicitly or you can specify a user group to which the
account belongs (this information also applies if you add a domain account):
Add Account Explicitly
If the user account exists on the machine and is part of a local user group, you
can add that specific user account to add it explicitly.
Add User Account Implicitly
If the user account exists on the machine and is part of a local user group, you
can add the entire local user group to add the user account implicitly.
7. Click the boxes in the Allow column to specify Full Control on the share folder.
8. Click Apply, and then click OK.
9. In the Properties dialog, click the Security tab.
Edit the security list on this tab to ensure the user account used during the setup of
the alternate location has Full Control on permissions. The user account can be
added explicitly or implicitly (as part of a user group) as described in the previous
steps.

20 Disaster Recovery Option Guide

 Preinstallation Tasks

10. Click Apply and click OK.

11. Verify that the shared folder works properly. To do so, from a remote computer, try
to connect or map to the shared folder with the user account you used when
setting up the alternate location and, when connected, verify that you can create,
modify, and remove files and directories on the shared folder.

Set Up Alternate Locations with the Disaster Recovery Wizard

The Config option in the Disaster Recovery wizard lets you specify information about the
alternate location where you store information about the disaster recovery. You can
also set up an alternate location for disaster recovery information when you install the
Disaster Recovery Option.

To set up an alternate location using the Disaster Recovery Wizard

1. Click Config.
The Alternate Location for DR Information dialog opens.

Chapter 2: Installing the Disaster Recovery Option 21

Preinstallation Tasks

This dialog contains the following fields:

Alternate Machine Name
The hostname of the machine where the shared folder resides. The IP address
of this machine can also be used but we do not recommend this, particularly in
DHCP environments.
Windows Domain
If the user account used is part of a domain, enter the domain name. If a local
account is used, enter the name of the local machine.
Note: Ignore this field if you specified domain information in the User Name
field.
User Name
The user account used to connect to the machine on which the alternate
location resides. The domain part of the user name is optional. For example, if
the full user account name is domainX\userX, you can enter userX.
Password
The password for the specified user account.
Path
The path for the shared folder in which to store the replicated disaster recovery
information.
2. When you have specified all of the required information, click OK.

Create Machine Specific Disks from Alternate Locations in Windows Server 2008
You can create machine specific disks from alternate locations for Windows Server
2008.

To create a machine specific disk from an alternate location

1. Prepare an empty floppy disk. Format the disk, if necessary, so it can be used by the
operating system.
2. In the alternate location configured to store the disaster recovery information,
locate the folder for the machine for which the recovery disk needs to be created.
The name of this folder should be the same as the name of the machine that needs
to be recovered.
3. Copy all the files from within the machine specific folder, identified in step 2, to the
floppy disk.
Note: Ensure you copy the file, not the directory.

22 Disaster Recovery Option Guide

 Preinstallation Tasks

4. Run the following steps to recover the Windows Server 2008:

For Windows Server 2008 (32-bit)
a. Locate the folder drpatch.xp in the alternate location configured to store
the disaster recovery information.
b. Copy drlaunch.ex_ and drlaunchres.dl_from the drpatch.xp directory to a
floppy disk.
c. Create a new file on floppy disk and name it DRCOPYFILES.BAT.
The DRCOPYFILES.BAT file is created.
d. Write following text into DRCOPYFILES.BAT file:
expand -r %~dp0\drlaunch.ex_ x:\windows\system32\
expand -r %~dp0\drlaunchres.dl_ x:\windows\system32\
exit

e. Locate the folder DRPATCH.W2K8 in the alternate location and copy

Autounattend.xml to a floppy disk.
Note: Ensure that you copy the files, and not the directory.

For Windows Server 2008 (x64-bit)

f. Locate the folder drpatch.xp\X64 in the alternate location configured to
store the disaster recovery information.
g. Copy drlaunch.ex_ and drlaunchres.dl_from the drpatch.xp directory to a
floppy disk.
h. Create a new file on floppy disk and name it DRCOPYFILES.BAT.
The DRCOPYFILES.BAT file is created.
i. Write following text into DRCOPYFILES.BAT file:
expand -r %~dp0\drlaunch.ex_ x:\windows\system32\
expand -r %~dp0\drlaunchres.dl_ x:\windows\system32\
exit

j. Locate the folder DRPATCH.W2K8 in the alternate location and copy

autounattend_amd64.xml to a temporary directory. Rename the xml file to
autounattend.xml, then copy it to a floppy disk.
Note: Ensure that you copy the files, not the directory.

Chapter 2: Installing the Disaster Recovery Option 23

Preinstallation Tasks

Create Machine Specific Disks from Alternate Locations for Windows Server 2003
You can create machine specific disks from alternate locations for Windows Server
2003.

To create a machine specific disk from an alternate location

1. Prepare an empty floppy disk. Format the disk, if necessary, so it can be used by the
operating system.
2. In the alternate location configured to store the disaster recovery information,
locate the folder for the machine for which the recovery disk needs to be created.
The name of this folder should be the same as the name of the machine that needs
to be recovered.
3. Copy all the files from within the machine specific folder, identified in step 2, to the
floppy disk.
Note: Ensure you copy the file, not the directory.
4. Run the following steps to recover the Windows Server 2003:
a. In the alternate location configured to store the disaster recovery information,
locate the folder drpatch.xp.
b. Copy drlaunch.ex_ and drlaunchres.dl_ under the drpatch.xp directory to the
floppy disk.
c. Copy the file drlaunchres.dl under the drpatch.xp\ENU directory to a
temporary directory, rename it as drlaunchenu.dl_, and then copy it to the
floppy disk.
Note: Ensure that you copy the file, and not the directory.

General Considerations
Consider the following points when setting up an alternate location for disaster recovery
information:
■ Although you can set up an alternate location for disaster recovery information on
the local backup server and replicate this information locally, we recommend that
you use a remote machine.

24 Disaster Recovery Option Guide

 Preinstallation Tasks

■ Although this is not recommended, when specifying the shared folder name in the
Disaster Recovery Wizard, you can use a shared drive and any folder or subfolder on
that drive to specify that disaster recovery information is to be replicated to that
folder. If you must do so, ensure that the folder itself and all parent folders,
including the shared drive, have proper security and permission settings for the
user account being used.
■ Connection to the remote shared folder is established using Windows network
services. This is fully supported by Microsoft but the service itself has a limitation. If
a connection already exists to the remote machine hosting the shared folder, the
wizard cannot verify and use the user account information you provide. The
replicating operation relies on the existing connection and the credential supplied
there.
Note: For information, see the Microsoft Knowledge Base article at
http://support.microsoft.com/

Install and Configure the Option

You must install Arcserve Backup before you install the Disaster Recovery Option. You
cannot install the option if Arcserve Backup has not been installed. You can, however,
install the option with Arcserve Backup in the same session.

For more information about installing Arcserve Backup, see the Implementation Guide.

To install and configure the option

1. In the Select Product dialog, choose Disaster Recovery Option and click Next.
The option is installed in the same directory as the base product.
2. If you are installing Arcserve Backup and the option at the same time, then select
your database, set your password, and enter system account information.
The Product List opens.
3. Verify the components to be installed, and then click Install.
The licensing information opens.
4. Click Continue.
A summary of the components that have been installed opens. This summary
identifies the components you are installing that require configuration. The
summary identifies the option as one of the components requiring configuration.
5. Click Next.

Chapter 2: Installing the Disaster Recovery Option 25

Preinstallation Tasks

6. Configure an alternate location on a remote computer in which to store a backed

up copy of your disaster recovery information.
We strongly recommend that you use the alternate location feature, to let you
create machine specific disks even after a disaster on your backup server.
7. Select the Alternate Location for DR information by clicking the Config option.
8. Fill up information for alternate machine name, the Windows domain, user name,
password, and the name of the shared folder on the remote server where the
disaster recovery information will be stored.
Note: To use an alternate location on a remote computer to store disaster recovery
information, you must have previously created a shared folder on the remote
computer in which to store this information. If you have not previously created this
shared folder, you can enable this feature at any time after configuring the option.
To configure alternate location, start the Disaster Recovery Configuration Wizard
and click Config.
The option is now installed.

How to Perform Disaster Recovery Using the Incremental and Differential Sessions
You can perform disaster recovery using the incremental and differential sessions. This
can be done after all backups are run or after every incremental or differential backup.
This process works for all the Windows platforms.

To perform disaster recovery using incremental and differential sessions

1. Run series of full and incremental and differential backups using the GFS rotation or
custom rotation methods.
The full, incremental, and differential sessions can reside on different media or the
same media.
2. Create a machine specific disk after all backups are run or after every incremental
or differential backup.
The machine specific disk would have information about all backups (full,
incremental or differential) that were performed before the MSD was created.
If you configure an alternate location, you can also create machine specific disks
before you perform disaster recovery.
3. Run the disaster recovery process.
Note: The Disaster Recovery Option will not automatically scan any additional
sessions that are backed up after you create machine specific disks.
The Disaster Recovery Option will automatically restore all the sessions, including
full, incremental, and differential sessions shown in the list.

26 Disaster Recovery Option Guide

 Preinstallation Tasks

Perform Disaster Recovery Using a Synthetic Full Backup Session

You can perform disaster recovery using a synthetic full backup session. This can be
done after the synthetic full backup is run since a synthetic full backup synthesizes a
previous full backup session and all incremental sessions to a full session, without the
need to utilize previous incremental or differential backups.

Note: Synthetic full backup is only supported on r16 or higher Windows Client Agents.

To perform disaster recovery using a synthetic full backup session

1. Run a synthetic full backup using the GFS rotation or custom rotation methods.
2. Create a machine-specific disk after the synthetic full backup is run.
The machine-specific disk will contain information about the backup that was
performed before the MSD was created.
If you configure an alternate location, you can also create machine-specific disks
before you perform disaster recovery.
3. Run the disaster recovery process.
Note: The Disaster Recovery Option will not automatically scan any additional
sessions that are backed up after you create machine specific disks.
The Disaster Recovery Option automatically restores the session shown in the list.

Chapter 2: Installing the Disaster Recovery Option 27

Preinstallation Tasks

Disaster Recovery Utilities

Disaster Recovery Utilities is composed of a set of options that help you perform
disaster recovery. You can access these utilities from the disaster recovery Choose
Mode dialog.

28 Disaster Recovery Option Guide

 Post-installation Tasks

The Disaster Recovery Utilities displays the following options:

Load Driver Utility
Lets you load the third-party drivers. The attached devices are categorized as
follows:
– Storage devices
– Network devices
– Other devices and
– Unknown devices
You can select any device listed in the unknown devices catogory and install drivers.
Also, you can specify a folder to help the Disaster Recovery wizard to find a driver
for the selected device.
Note: During disaster recovery only SCSI, FC, and NIC drivers are required.
IP Configuration Utility
Lets you configure the Network IP address. You can select a network adapter and
configure the IP address. This utility can be launched anytime during the disaster
recovery process.
Note: While loading DR information, Disaster Recovery wizard will reset the IP
address according to the one recorded in the DR information. So if you configure IP
address before loading DR information, the IP address might change. System reboot
can change the IP address.
Troubleshooting Utility
Displays the default troubleshooting dialog that you can use to resolve errors.
Run Utility
Provides access to the command-line interface to execute commands.

Post-installation Tasks
The online help provides field descriptions, step-by-step procedures, and conceptual
information related to the product dialogs. Online help provides a quick and convenient
way to view information while you are using the product. In addition, you can obtain
diagnostic help for error messages. To access the diagnostic help, double-click the
message number in the Activity log.

Chapter 2: Installing the Disaster Recovery Option 29

Chapter 3: Recovering from a Disaster using
WinPE
This section contains the following topics:
Overview of Windows PE Disaster Recovery (see page 31)
WinPE Disaster Recovery Limitations (see page 33)
WinPE Requirements on Windows 8 and Windows Server 2012 (see page 33)
Recover Windows Server 2003, Windows Server 2008, Windows 7, Windows Server
2012, and Windows 8 Systems from a Disaster using WinPE (see page 36)
How to use Arcserve Backup Disaster Recovery Utilities (see page 49)
Create Customized WinPE Disaster Recovery Images (see page 52)

Overview of Windows PE Disaster Recovery

WinPE (Windows Preinstallation Environment) is a minimal operating system that lets
you prepare computers for Windows installations, copy disk images from network
shared folders, and initiate Windows setup. Arcserve Backup lets you recover computers
running the following operating systems from a disaster using Windows PE recovery
CDs:
■ Windows Server 2003
■ Windows Server 2008
■ Windows 7
■ Windows Server 2008 R2
■ Windows 8
■ Windows Server 2012

To create Windows PE recovery disks, Windows Assessment and Deployment Kit 8.1
(Windows ADK 8.1) or Windows Automation Installation Kit (Windows AIK) must be
installed on the Arcserve Backup primary server or stand-alone server.

Be aware of the following considerations:

■ When you install Windows ADK on computers running Windows 8, verify that the
following Windows ADK features are selected:
– Deployment Tools
– Windows Preinstallation Environment (WinPE)

Chapter 3: Recovering from a Disaster using WinPE 31

Overview of Windows PE Disaster Recovery

■ The installation of Windows Assessment and Deployment Kit (Windows ADK) is not
supported on Windows Server 2003 operating systems. As a result, you cannot
generate Windows PE recovery CDs on Arcserve Backup servers running Windows
Server 2003.
■ You can use traditional disaster recovery methods (for example, using machine
specific disks) to recover computers running Windows Server 2003, Windows 7,
Windows Server 2008, and Windows Server 2008 R2 from a disaster.
■ You cannot use traditional disaster recovery methods on computers running
Windows 8 and Windows Server 2012. You must use Windows PE recovery CDs to
recover computers running these operating systems from a disaster.
■ It is required to install Windows Automated Installation Kit (AIK) when you use the
WinPE image to restore virtual machines on VMware Workstation 7 or ESX Server
4.0/4.1. You can download AIK from
http://www.microsoft.com/en-us/download/details.aspx?id=5753.
The following operating systems that AIK supports are:
– Microsoft Windows Server 2003 with Service Pack 2
– Microsoft Windows Vista SP1
– Microsoft Windows Server 2008 family
– Microsoft Windows 7 family
– Microsoft Windows Server 2008 R2 family
Note: By default, if both ADK and AIK are installed, the Create Bootable Image
utility uses AIK to create WinPE images.
■ When you use WinPE to perform a disaster recovery, you may not be able to
connect to the backup server or the disaster recovery information (DRIF) location
through the network. To correct this behavior, perform one of the following tasks:
– Copy the following directory from the primary or stand-alone backup server to
a USB drive.
ASBU_Home\DR\PrimaryServerName\AgentName

Then complete the disaster recovery process and select the DRIF from the USB
drive.
– Copy the following directory from the primary or stand-alone backup server to
a machine-specific disk (MSD).
ASBU_Home\DR\PrimaryServerName\AgentName

Then complete the disaster recovery process and select the DRIF from the
MSD.
Note: When the MSD does not contain sufficient free disk space (1.44 MB) to
copy the DRIF, do not copy the directory named DRV to the MSD.

32 Disaster Recovery Option Guide

 WinPE Disaster Recovery Limitations

WinPE Disaster Recovery Limitations

Consider the following limitations when performing a WinPE Disaster Recovery:
■ The option does not support recovering from a disaster using the WinPE recovery
method on systems running 64-bit versions of StorageTek ACSLS.
■ The option does not support Windows Server 2003 iSCSI initiator using the WinPE
disaster recovery method, however Arcserve Backup supports iSCSI disks for
Windows Server 2003 when you copy the iSCSI initiator binaries from the Windows
Server 2008 system.
■ The option does not support Disaster Recovery for devices from the Cloud.
■ The option does not support recovering Itanium-based operating systems from a
disaster.

WinPE Requirements on Windows 8 and Windows Server 2012

To perform disaster recovery operations effectively on computers running Windows 8 or
Windows Server 2012, Windows Assessment and Deployment Kit (Windows ADK) must
be installed on the Arcserve Backup primary server or stand-alone server. Windows ADK
is a Microsoft tool that lets you deploy Windows operating systems to computers. For
more information about Windows ADK, see Windows Assessment and Deployment Kit
(ADK) for Windows 8 on the Microsoft website.

You can install Windows ADK on backup servers running the following operating
systems:
■ Windows 7
■ Windows Server 2008
■ Windows Server 2008 R2
■ Windows 8
■ Windows Server 2012

You can install Windows ADK using either of the following methods:
■ Download the installation media from the Microsoft website and install it on the
backup server.
Note: For more information, see Installing the Windows ADK on the Microsoft
website.

Chapter 3: Recovering from a Disaster using WinPE 33

WinPE Requirements on Windows 8 and Windows Server 2012

■ Use the Arcserve Backup Create Boot Kit Wizard to create bootable media. When
you use the wizard to create bootable media, click the option Customize WinPE DR
image on the Select Disaster Recovery Boot Kit Type dialog.

Then click the link on the dialog to open the Microsoft website so that you can
download the kit and install it on the backup server. After you install the kit, click
Next to continue creating the boot kit

34 Disaster Recovery Option Guide

 WinPE Requirements on Windows 8 and Windows Server 2012

Note: Optionally, you can start the wizard from the Arcserve Backup installation
media.

Note: When you install Windows ADK on computers running Windows 8, verify that the
following Windows ADK features are selected:
■ Deployment Tools
■ Windows Preinstallation Environment (WinPE)

Chapter 3: Recovering from a Disaster using WinPE 35

Recover Windows Server 2003, Windows Server 2008, Windows 7, Windows Server 2012, and Windows 8 Systems from a
Disaster using WinPE

Recover Windows Server 2003, Windows Server 2008, Windows 7,

Windows Server 2012, and Windows 8 Systems from a Disaster using
WinPE
This section describes the process of recovering the following operating systems from a
disaster using WinPE (Windows Pre-installation Environment) recovery CD:
■ Windows Server 2003
■ Windows Server 2008
■ Windows 7
■ Windows Server 2012
■ Windows 8

Note: Arcserve Backup Disaster Recovery provides various utilities on each screen that
help you resolve problems that you encounter during this process. For more details on
these utilities, see How to use Disaster Recovery Utilities (see page 49).

Be aware of the following:

■ The WinPE Disaster Recovery image is not integrated with the Arcserve Backup
installation media. You create the WinPE Disaster Recovery image (or disk)
manually. To create WinPE recovery disks, Windows Assessment and Deployment
Kit (Windows ADK) must be installed on the Arcserve Backup primary server or
stand-alone server.
Note: For more information, see Installing the Windows ADK on the Microsoft
website.
■ Use the WinPE recovery image (or disk) to recover computers from a disaster. You
can obtain disaster recovery information from the backup server, network, and
local locations, such as local disks, MSD or USB sticks.
■ When you perform disaster recovery of a guest operating system that resides on a
Hyper-V server, create the WinPE disaster recovery image using Windows
Automated Installation Kit (WAIK) for Windows 7.

Note: After a full backup, you can save the disaster recovery information to the location
where it can be used during the disaster recovery process.

Follow these steps:

1. Insert the WinPE recovery disk into the computer that you want to recover to open
the Windows Boot Manager screen.
2. Select the preferred language and keyboard layout and click Next to open the Select
DR Information screen.

36 Disaster Recovery Option Guide

Recover Windows Server 2003, Windows Server 2008, Windows 7, Windows Server 2012, and Windows 8 Systems from a
Disaster using WinPE

3. Select one of the following options to locate the disaster recovery information:
■ Select DR Information from any location--With this option, browse and select
Disaster Recovery Information from the alternate location configured in
boot-kit wizard in the appropriate field if it is shared on a network and then
click .

Chapter 3: Recovering from a Disaster using WinPE 37

Recover Windows Server 2003, Windows Server 2008, Windows 7, Windows Server 2012, and Windows 8 Systems from a
Disaster using WinPE

■ Select DR Information from backup server / alternate location--With this

option, enter the name of the backup server and then click . A list of Disaster
Recovery Information you specified is displays.

Be aware of the following:

■ You must provide a Windows user name and password to browse network
shared folders.
To browse network shared folders, do the following:
– Verify that the device drivers for the network adapters are installed on the
computer that you want to recover from a disaster.
– Verify that the IP addresses for the network adapters are configured
properly.
Note: To verify that the device driver and IP address are configured properly,
click on the appropriate link from the left pane on any Arcserve Backup Disaster
Recovery screen.

38 Disaster Recovery Option Guide

Recover Windows Server 2003, Windows Server 2008, Windows 7, Windows Server 2012, and Windows 8 Systems from a
Disaster using WinPE

4. Click Next to open the Pre-flight Check screen.

This screen provides a configuration list for you to detect and resolve potential
environment issues. Essentially, for each item selected from the Configuration list, a
description of that item is displayed at the bottom of the screen describing the
issue.
Note: For an updated status of the Configuration List, click Rescan Status.

Based on the disaster recovery information selected, the following items display on
the screen:
■ Network Status
This item displays the status of the network connection.
– If there is no network connection for Disaster Recovery, this item will be
displayed on the Pre-Flight Checking page with one of the following
statuses:
-- Error for remote disaster recovery
-- Warning for local disaster recovery
– If the network connection for Disaster Recovery is remote, the status
indicates an error.
– If the network connection for Disaster Recovery is local, the status
indicates a warning.
– If the network connection for Disaster Recovery is OK, this item will not be
displayed.

Chapter 3: Recovering from a Disaster using WinPE 39

Recover Windows Server 2003, Windows Server 2008, Windows 7, Windows Server 2012, and Windows 8 Systems from a
Disaster using WinPE

■ Hard Disk Status

This item displays the status of a hard disk.
– If a hard disk is not available, the status indicates an error.
– If a hard disk is available, this item will not be displayed.
■ Password Management
If Password Management is used during backup time, a Click Here link appears
for you to open the Enter caroot password screen.
■ iSCSI Configuration
If iSCSI disks are configured during backup time, a Click Here link appears for
you to open the iSCSI disk connection configuration screen to help you
configure iSCSI connections.
In this screen, the Original backup system iSCSI information section displays the
iSCSI connections during backup time and the Current system connected iSCSI
target section displays iSCSI connections during disaster recovery time.

40 Disaster Recovery Option Guide

Recover Windows Server 2003, Windows Server 2008, Windows 7, Windows Server 2012, and Windows 8 Systems from a
Disaster using WinPE

Click Configure to open the iSCSI Initiator Properties screen.

Note: The iSCSI configuration and related binaries are saved as part of the
disaster recovery information in which disaster recovery restores them by
default. If disaster recovery fails to detect iSCSI binaries, then you will have to
select a path that contains iSCSI binaries and copy them to the WinPE
environment.

Chapter 3: Recovering from a Disaster using WinPE 41

Recover Windows Server 2003, Windows Server 2008, Windows 7, Windows Server 2012, and Windows 8 Systems from a
Disaster using WinPE

■ ASDB Recovery Configuration

If you are recovering a primary or standalone server with Arcserve Backup
Database locally installed, then the below ASDB Recovery Configuration screen
opens and lets you recover your sessions automatically. You will need to enter
your Arcserve Backup Database credentials.

The following icons appear next to each Arcserve Backup Database session.
They are as follows:

– Indicates that the session was encrypted. You must provide a password
to restore the session.

– Indicates that Disaster Recovery cannot verify whether the session

was encrypted or not. You may or may not need to provide a password to
restore the session.

– Indicates that the session was encrypted and was provided with a
password. You do not need to provide a password to restore the session.

42 Disaster Recovery Option Guide

Recover Windows Server 2003, Windows Server 2008, Windows 7, Windows Server 2012, and Windows 8 Systems from a
Disaster using WinPE

■ ACSLS Configuration
If ACSLS (StorageTek Automated Cartridge System Library Software) was
configured during backup time, all related ACSLS configurations and binaries
are saved as part of the Disaster Recovery information. Disaster Recovery
restores the ACSLS configuration information automatically.
Be aware of the following:
– If Disaster Recovery fails to detect ACSLS binaries, you must specify a
directory path that contains ACSLS binaries.
– WinPE does not support WOW (Windows on Windows), therefore WinPE
does not support 64-bit ACSLS.
■ Cluster Configuration
Cluster Configuration display if the backup server is a cluster node. If it is a
cluster node, WinPE searches for an available cluster virtual node. If the cluster
virtual node is available, WinPE DR omits the restore process of the cluster
shared disk; otherwise Disaster Recovery will restore the cluster shared disk.
■ USB Backup Device Configuration
The USB Backup Device Configuration is used during backup time where you
configure backup devices (for example, tape drives, Iomega changers, and
digital storage drives. For some USB backup devices, you may need to install
additional drivers.
■ Client Agent Service
The Client Agent Service is a critical service used to communicate with backup
servers for data recovery. Disaster Recovery will always start this service if the
disaster recovery is local. If disaster recovery is remote, you can maintain the
connection by clicking the link "Click Here" in the bottom pane of the screen to
restart the Client Agent Service.
■ Tape Engine Service
The Tape Engine Service is used only for local Disaster Recovery (DR).
Note: If a file system device (FSD) or data deduplication device (DDD) was used
during backup time, Disaster Recovery checks for available remote FSDs or
DDDs during the start of the Tape Engine Service. If there are remote FSDs or
DDDs, you can maintain the connection by clicking the link "Click Here" in the
bottom pane of the screen to restart the Tape Engine Service. If FSDs or DDDs
are not available, you can configure an FSD or DDD in the Device
Authentication screen.

Chapter 3: Recovering from a Disaster using WinPE 43

Recover Windows Server 2003, Windows Server 2008, Windows 7, Windows Server 2012, and Windows 8 Systems from a
Disaster using WinPE

5. Click Next to restore the disk partitions and open the Restore Disk Partition screen.

Arcserve Backup Disaster Recovery automatically restores your disk partitions

according to the saved disk layout information.
6. When the disk partitions are restored, click Next to restore Arcserve Backup
Disaster Recovery sessions and open the Select sessions to restore screen.

44 Disaster Recovery Option Guide

Recover Windows Server 2003, Windows Server 2008, Windows 7, Windows Server 2012, and Windows 8 Systems from a
Disaster using WinPE

Arcserve Backup Disaster Recovery lets you specify sessions allocated to each drive,
in hard disk, and also helps assign a session password. You can also recover
incremental/differential backup sessions simultaneously.
Based on the session encryption status, you will find four types of icons in the Select
sessions to restore screen:

– Indicates that the session was encrypted. You must provide a password to
restore the session.

– Indicates that Disaster Recovery cannot verify whether the session was
encrypted or not. You may or may not need to provide a password to restore
the session.

– Indicates that the session was encrypted and was provided with a
password. You do not need to provide a password to restore the session.

– Lets you scan or replace an existing session. Click this icon or press Ctrl+S
to open the Scan and Replace Session screen.
Note: This dialog opens for full sessions only.

Note: The Eject button is used only for removable disk drives, like an RDX drive
but some removable disk drives cannot be ejected in Disaster Recovery mode
where you will have to switch media.

Chapter 3: Recovering from a Disaster using WinPE 45

Recover Windows Server 2003, Windows Server 2008, Windows 7, Windows Server 2012, and Windows 8 Systems from a
Disaster using WinPE

Important! You must restore volume C and System State sessions under the
Session Name column, otherwise disaster recovery fails.
7. Click Next to open the Summary of Session Restore screens.
Note: This screen confirms the sessions you selected.

46 Disaster Recovery Option Guide

Recover Windows Server 2003, Windows Server 2008, Windows 7, Windows Server 2012, and Windows 8 Systems from a
Disaster using WinPE

8. Click Start to start the data restore process and open the Start Restore Process
screen.
This screen displays a progress bar on the estimated time remaining of the data
recovery.
Note: During data recovery, if your session password was not set, you will need to
provide the password. Arcserve Backup allows three attempts to enter your
password. After three attempts, the session will fail to restore.

Chapter 3: Recovering from a Disaster using WinPE 47

Recover Windows Server 2003, Windows Server 2008, Windows 7, Windows Server 2012, and Windows 8 Systems from a
Disaster using WinPE

9. Click Next to reboot the computer and open the Prepare to Reboot screen.
Note: This screen automatically reboots in 30 seconds or gives you 30 seconds to
cancel if the option on the Start Restore Process screen: Automatically reboot after
all sessions restored successfully, is selected. If the option is not selected, Arcserve
Backup Disaster Recovery lets you reboot or cancel manually.

After the computer restarts, Arcserve Backup Database Recovery Wizard opens to
help you restore Arcserve Backup Database sessions.
Be aware of the following:
■ Arcserve Backup Database recovery wizard only appears when you are
restoring a Primary or Standalone backup server with Arcserve Backup
Database installed locally. The recovery wizard automatically restores your
sessions based on the information you entered on the Pre-flight Check screen.
■ If you did not enter any Arcserve Backup Database credentials or what you
entered is incorrect in the ASDB Recovery Configuration screen, you need to
follow the prompts and complete the required fields on the Arcserve Backup
Database Recovery Wizard screens to complete the recovery.

48 Disaster Recovery Option Guide

 How to use Arcserve Backup Disaster Recovery Utilities

How to use Arcserve Backup Disaster Recovery Utilities

Arcserve Backup contains various Disaster Recovery utilities that you can use to resolve
issues you encounter during the Disaster Recovery process. You can find the Utilities
button on the bottom of each Arcserve Backup Disaster Recovery screen.

The Disaster Recovery utilities are as follows:

■ Load Driver Utility--Lets you load NIC/SCSI/FC drivers. For example, if the network
driver is unavailable or your hard disks and cannot be detected, you can use this
utility to load the drivers for you.
In the Load Driver Utility screen, a list of Unknown Devices displays. You can select a
device and click Install Driver. This will let you search for the best driver to load or
specify a driver for the particular device.

■ Network Configuration Utility--Lets you configure IP addresses.

■ iSCSI Configuration Utility--Lets you check and configure iSCSI connections for
disaster recovery on your current environment.
From the iSCSI disk connection configuration screen, you can configure the current
system to connect to your iSCSI target remotely. In this screen, the Current system
connected iSCSI target section displays iSCSI connections during disaster recovery
time.

Chapter 3: Recovering from a Disaster using WinPE 49

How to use Arcserve Backup Disaster Recovery Utilities

Click Configure to open the iSCSI Initiator Properties screen.

50 Disaster Recovery Option Guide

 How to use Arcserve Backup Disaster Recovery Utilities

■ Activity Log--Lets you view all Disaster Recovery activities.

■ Troubleshooting Utility--Lets Arcserve Support investigate issues that you
encounter during the Disaster Recovery processes (for example, How to set log
levels, How to collect log files).
■ Run Utility--Lets you run other applications on the Disaster Recovery environment.
A dialog box opens for you to enter the name of a program you would like to
launch.

Chapter 3: Recovering from a Disaster using WinPE 51

Create Customized WinPE Disaster Recovery Images

Create Customized WinPE Disaster Recovery Images

Arcserve Backup lets you create customized WinPE Disaster Recovery (DR) images using
the Boot Kit Wizard utility. The utility integrates NIC, FC, SCSI, RAID drivers, iSCSI
programs, and Disaster Recovery patches into the created ISO image.

Be aware of the following:

■ To complete this task, Windows ADK must be installed on the backup server.
■ When you perform disaster recovery of a guest operating system that resides on a
Hyper-V server, create the WinPE disaster recovery image using Windows
Automated Installation Kit (WAIK) for Windows 7.

Follow these steps:

1. From the Quick Start menu on the Home Page, select Utilities and click Create Boot
Kit to open the Create Boot Kit Wizard.
Note: You can also select Create Boot Kit from the Arcserve Backup installation
media, the Utilities menu on the home page or the Navigation Bar, and from the
Start menu.
2. Confirm the appropriate server and domain details. Enter the domain user name,
password, and click Next to open the Select disaster recovery boot kit type screen.
3. Select Customize PEDR image and click Next to open the Select disaster recovery
image platform and location screen.
4. Select the platform and location where you want to store the WinPE DR image.
There are two platforms available:
– WinPE DR Image for x86 Platform
– WinPE DR Image for x64 Platform
Important! You must select the platform that corresponds to the platform that is
running on the source machine that you are recovering. For example, if you are
recovering a computer that is running an x64-based operating system, you must
select a WinPE DR Image for an x64 platform.
Click Next to open the Select Arcserve Backup installation source path screen.
5. Specify the path for the Arcserve Backup installation source.
To create a customized WinPE Disaster Recovery image, you must copy the Disaster
Recovery programs from the Arcserve Backup Installation DVD.
a. Insert the Arcserve Backup Installation DVD into the CD/DVD ROM to copy
Disaster Recovery programs.
Select the drive where the installation DVD is mounted from the drop-down list
and click Next to open the Select disaster recovery options screen.

52 Disaster Recovery Option Guide

 Create Customized WinPE Disaster Recovery Images

b. Select one of the following drivers and updates to recover your Windows
system:
■ Integrate NIC/SCSI/FC/RAID drivers: With this option, you do not have to
install the drivers again manually during the Disaster Recovery process.
Click Next to open the Specify the drivers to be integrated into the PE
image screen.
Note: By default, a list of available drivers from the existing Disaster
Recovery information displays. To add other drivers from another location,
click Add Driver
■ Integrate Microsoft iSCSI initiator: With this option, you do not have to
install the iSCSI configuration tool manually during the Disaster Recovery
process.
Note: As a best practice, you should specify this option if you backed up
data using iSCSI disks.
Click Next to open the Specify Microsoft iSCSI Initiator binary files screen.
Note: The Boot Kit Wizard utility detects iSCSI programs on your current
system. When they are detected, the Specify Microsoft iSCSI Initiator
binary files screen will not open and you will be directed to confirm your
settings. However, when the wizard does not detect the iSCSI programs,
you must specify the location where the iSCSI programs are installed.
Click Next.
A message appears to confirm your settings.
6. Click OK to create the customized WinPE DR image.
7. Click Finish to exit the Boot Kit Wizard.

Chapter 3: Recovering from a Disaster using WinPE 53

Chapter 4: Disaster Recovery on Windows XP,
Windows Server 2003, Windows Server 2008 and
Windows 7
The following sections describe how you can prepare for a disaster and recover from a
disaster on Windows XP, Windows Server 2003, Windows Server 2008, and Windows 7
using Arcserve Backup disaster recovery procedures.

This section contains the following topics:

Disaster Recovery Methods on Windows Server 2003 and Windows XP (see page 55)
Disaster Recovery on Windows Server 2003 and Windows XP (see page 77)
Bootable Tape Method Disaster Recovery Requirements for Windows Server 2003 (see
page 95)
Disaster Recovery Using Locally-attached USB Backup Devices (see page 103)
Disaster Recovery in Windows Server 2003 and Windows XP Using Bootable CD method
(64-bit) (see page 105)
Disaster Recovery in Windows Server 2008 and Windows 7 (see page 112)

Disaster Recovery Methods on Windows Server 2003 and Windows XP

Disaster Recovery on Windows Server 2003 supports both the Bootable CD method and
Bootable Tape method also known as One Button Disaster Recovery (OBDR) and
Windows XP supports the Bootable CD method. The Bootable CD method supports the
protected client computer and the backup server. The Bootable Tape method can be
used to protect only the backup server. Both methods are built on the Windows ASR
framework.

Bootable CD Method for Windows XP and Windows Server 2003

This section describes how you can use the Bootable CD method to protect local and
remote Windows Server 2003 computers and recover from disaster. The Windows XP
and Windows Server 2003 Bootable CD method uses a single disk containing
configuration information for the specific computer you want to recover, the Windows
XP or Windows Server 2003 CD, and the Arcserve Backup CD/DVD.

Note: Windows XP does not support local disaster recovery using the Bootable CD
method.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 55
Disaster Recovery Methods on Windows Server 2003 and Windows XP

Machine Specific Disks

Verify that you have performed the following tasks before you proceed:
■ Install Arcserve Backup Server and the option locally or on another server in
preparation for remote disaster recovery.
■ Install the agent on the client computer, for remote disaster recovery.
■ Perform a full backup of the computer for which you want to create a
machine-specific recovery disk.
■ Label a formatted, floppy disk as Arcserve Backup Machine Specific Disk.

Note: The Machine Specific Disk (MSD) is also called the Machine Specific Recovery Disk.

Create Machine Specific Disks for Disaster Recovery

The machine specific disk is the recovery disk used with the Windows XP or Windows
Server 2003 installation media and the Arcserve Backup CD to perform disaster recovery
using the Bootable CD method.

To create a machine specific disk

1. Insert the disk labeled Arcserve Backup machine specific disk into the server’s disk
drive.

56 Disaster Recovery Option Guide

 Disaster Recovery Methods on Windows Server 2003 and Windows XP

2. From the Quick Start menu in the Home Page, select Utilities and then click Create
Boot Kit Wizard.
The Create Boot Kit Wizard dialog opens.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 57
Disaster Recovery Methods on Windows Server 2003 and Windows XP

3. Confirm the appropriate server and domain details. Enter the domain user name
and password, and then click Next.
The Select Client Server screen opens. In this pane, the Create Boot Disk Wizard
displays a list of computers that have been backed up by Arcserve Backup. The
panel appears blank if Arcserve Backup has not backed up a computer.

4. Choose the appropriate computer and click Next.

58 Disaster Recovery Option Guide

 Disaster Recovery Methods on Windows Server 2003 and Windows XP

5. Select Machine Specific Disk, and then click Next.

The Summary of Backup Information dialog opens.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 59
Disaster Recovery Methods on Windows Server 2003 and Windows XP

6. Verify the available list of sessions that must be recovered, and then click Next.

60 Disaster Recovery Option Guide

 Disaster Recovery Methods on Windows Server 2003 and Windows XP

7. Insert a blank floppy disk.

The Create Boot Floppy Disk dialog opens.

8. If you are performing disaster recovery in the following environments, enable Copy
Network Adapter driver to MSD:
■ Disaster recovery of a remote computer
■ Disaster recovery using remote FSD
■ Disaster recovery of member servers in a SAN environment

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 61
Disaster Recovery Methods on Windows Server 2003 and Windows XP

9. Click Start.
The files are copied to your machine-specific recovery disk.

10. Click Next, and then click Finish.

The newly created disk is an Arcserve Backup machine-specific disaster recovery disk. It
is also the Windows ASR disk during the first phase of disaster recovery in ASR mode.
You can use this disk to recover the local or remote computer in the event of a disaster.

62 Disaster Recovery Option Guide

 Disaster Recovery Methods on Windows Server 2003 and Windows XP

Reimage Bootable CD Using Boot Kit Wizard

You can integrate the machine specific disks, Arcserve Backup Disaster Recovery
applications with Windows operating system and drivers such as the network adapters
and SCSI into a single bootable media image. You can avoid using CDs and floppy disks.
Reimaging CD is also known as remastering CD. You can reimage CD in Windows XP and
Windows Server 2003 using the following process:

To reimage Bootable CD using the Boot Kit Wizard

1. From the Quick Start menu in the Home Page, select Utilities and then click Create
Boot Kit Wizard.
The Create Boot Kit Wizard dialog opens.

2. Enter the domain user name and password after confirming the domain name and
server name.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 63
Disaster Recovery Methods on Windows Server 2003 and Windows XP

3. Click Next.
The Select Client Server dialog opens. The dialog has the list computers and their
configurations saved on the Arcserve Backup server. This pane is empty when the
Arcserve server does not back up a computer.

4. Select the computer name and click Next.

Create Boot Kit Wizard with options opens.

64 Disaster Recovery Option Guide

 Disaster Recovery Methods on Windows Server 2003 and Windows XP

5. Select the Arcserve Backup Bootable CD/DVD Image option and click Next.

The license agreement dialog opens.

6. Click Next.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 65
Disaster Recovery Methods on Windows Server 2003 and Windows XP

7. Specify the location for creating the Image, and click Next.
The Customize Bootable CD/DVD Image dialog opens.

66 Disaster Recovery Option Guide

 Disaster Recovery Methods on Windows Server 2003 and Windows XP

8. Select the necessary options, and click Next.

Customize Bootable CD Image dialog appears.

Select the necessary drivers and updates to create the image. The additional driver
options include:
■ Additional Network drivers: You can select network drivers and integrate them
into the re-imaged CD. The integrated network drivers will then be
automatically installed during the disaster recovery process.
■ Additional SCSI/RAID/FC drivers: You can select the SCSI/RAID/FC drivers and
integrate them into the re-imaged CD. The integrated drivers will be
automatically installed during disaster recovery.
■ Include Machine Specific Disk: When you select this option the disaster
recovery emergency data will be automatically integrated into the re-imaged
CD. During disaster recovery. The machine specific disk need not be inserted.
■ Include Arcserve Backup Disaster Recovery Program: The disaster recovery
programs will be automatically integrated into the re-imaged CD and you need
not insert the Arcserve Installation DVD during the recovery process.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 67
Disaster Recovery Methods on Windows Server 2003 and Windows XP

When creating Windows XP (64-bit) and Windows Server 2003 integrated CD, as the
64-bit client agent has to copy from the Arcserve Backup installation media, you
must select the Machine Specific Disk, device drivers, the Arcserve Backup Disaster
Recovery Integrated option, and the client computer and then integrate. The
integrated MSD option is disabled in Windows XP (32-bit).
Note: While creating the 64-bit Windows Bootable CD, if you select Arcserve
Backup Disaster Recovery Integrated option, you will be prompted to insert
Arcserve Backup installation media or specify the path to install media. However, if
you are using the 32-bit bootable CD this screen does not appear.
9. Click Next to specify the path of the <Win> installation media source files in the
dialog that appears.

68 Disaster Recovery Option Guide

 Disaster Recovery Methods on Windows Server 2003 and Windows XP

10. Click Next.

The Summary dialog opens.

11. Click Next to start the bootable CD/DVD imaging process.

Note: If the remastering is for a 64-bit operating system, provide the Arcserve
Backup installation media to copy the client agent files.
When the reimaging process completes, you can burn the ISO image to a bootable
media.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 69
Disaster Recovery Methods on Windows Server 2003 and Windows XP

Create Arcserve Backup Disaster Recovery CD/DVD

You can create Arcserve Backup disaster recovery media using the Disaster Recovery
wizard. This option lets you integrate the disaster recovery applications into a CD/DVD,
especially after you apply any patches to Arcserve Backup.

To create the disaster recovery CD/DVD using the Create Boot Kit Wizard
1. From the Quick Start menu in the Home Page, select Utilities and then click Create
Boot Kit Wizard.
The Create Boot Kit Wizard dialog opens.

2. Enter the domain user name and password after confirming the domain and server
name.
3. Click Next.
The Select Client Server dialog opens. The dialog has the list computers and their
configurations saved on the Arcserve Backup server. This pane is empty when the
Arcserve server does not back up a computer.

70 Disaster Recovery Option Guide

 Disaster Recovery Methods on Windows Server 2003 and Windows XP

4. Select the computer name and click Next.

Create Boot Kit Wizard with options opens.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 71
Disaster Recovery Methods on Windows Server 2003 and Windows XP

72 Disaster Recovery Option Guide

 Disaster Recovery Methods on Windows Server 2003 and Windows XP

5. Select the Arcserve Backup DR CD/DVD option, and click Next.

The Specify Arcserve DR Image location dialog opens.
6. Specify the location for creating the DR CD/DVD image and click Next.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 73
Disaster Recovery Methods on Windows Server 2003 and Windows XP

The Specify source location of Arcserve installation package dialog opens.

7. Click Next.
8. Specify the source location of Arcserve installation package and click Next to start
creating Arcserve DR CD/DVD image.

9. The creation process is complete.

You can now burn the ISO image to a CD/DVD media.

74 Disaster Recovery Option Guide

 Disaster Recovery Methods on Windows Server 2003 and Windows XP

Bootable Tape Method (OBDR) for Windows Server 2003

The bootable tape method for Windows Server 2003 allows you to protect the backup
server without having to create a machine specific disk. Once the tape is formatted with
the proper bootable image, the disaster recovery process can begin and finish
completely from the tape drive with the media inside. The Windows Server 2003 CD and
the Arcserve Backup CD/DVD are not required during the recovery process.

Note: Bootable tape method does not support Windows XP.

To prepare for a disaster using this method

1. From the Quick Start menu in the Home Page, select Utilities and then click Create
Boot Kit Wizard.
The Create Boot Kit Wizard dialog opens.

2. Enter the domain user name and password after confirming the domain name and
server name.
3. Click Next.
The Select Client Server dialog opens. The dialog has the list of computers and their
configurations saved on the Arcserve Backup server. This pane is empty when the
Arcserve server does not back up a computer.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 75
Disaster Recovery Methods on Windows Server 2003 and Windows XP

4. Select the computer name and click Next.

Create Boot Kit Wizard with options opens.
5. Select Create Arcserve Bootable Tape Image, and click Next.

76 Disaster Recovery Option Guide

 Disaster Recovery on Windows Server 2003 and Windows XP

Note: This option is not enabled if a bootable tape drive is not detected.
6. Specify the path for the Windows installation media, and then click Next.
Note: The Windows 2003 CD you use to create the bootable image must be the
same version as that installed on the local system.

7. When the bootable image is created, click Finish.

8. Format the tape media using the Device Manager or Device Wizard to write the
image to the tape.
9. Perform a full backup of the local Arcserve Backup server using the tape you
formatted.
Note: If any configuration has changed (for example, network card or SCSI card),
you must create a new boot image and run another full backup.

Disaster Recovery on Windows Server 2003 and Windows XP

This section describes how you can recover from a disaster on Windows XP and
Windows Server 2003 machines.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 77
Disaster Recovery on Windows Server 2003 and Windows XP

Bootable CD Method Disaster Recovery Requirements

To recover from a disaster using the Bootable CD method, you need the following:
■ An Arcserve Backup machine-specific recovery disk for the computer that failed.
■ If Windows XP Professional was installed on the original system, a Windows XP CD
is needed. If Windows Server 2003 was installed, the Windows 2003 CD of the
correct edition (for example, Web, Standard, or Enterprise Edition) is needed.
■ The Arcserve Backup CD/DVD.

Important! During recovery, the disaster recovery process automatically partitions your
hard disk into the original configuration. You can only use the machine-specific recovery
disk to perform a disaster recovery on this computer.

More Information:

Create Machine Specific Disks for Disaster Recovery (see page 56)

78 Disaster Recovery Option Guide

 Disaster Recovery on Windows Server 2003 and Windows XP

Start the Disaster Recovery Process using the Bootable CD Method

You can start the disaster recovery process using the Bootable CD method in Windows
XP and Windows Server 2003.

To perform disaster recovery on Windows XP, or Windows Server 2003

1. Start the computer you want to recover, using the Windows XP Professional or
Windows Server 2003 CD.
2. Press any key to boot from the CD.
Note: To install additional SCSI drivers that are not supported on the Windows CD,
press F6.

A message appears at the bottom of the screen prompting you to press F2 to start
Automated System Recovery.
3. Press F2.

Important! Press F2 to avoid normal Windows installation procedure.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 79
Disaster Recovery on Windows Server 2003 and Windows XP

4. When prompted to insert the Windows Automated System Recovery (ASR) Disk,
insert the disk labeled Arcserve Backup Machine Specific Disk created for this
server, and press Enter.
If you had previously pressed F6, then you must insert device driver floppy disks.
The ASR process evaluates the available disk configuration. If ASR requires you to
recreate disk partitions, a recovery process dialog opens.
5. Press C to recreate your disk partitions, or F3 to quit.

This dialog does not appear if you are not recreating disk partitions.
6. Insert the device driver floppy disk if you have installed additional SCSI, FC, or RAID
drivers.
Based on the configuration of the computer you are recovering, you may have to
insert the Windows Automated System Recovery disk several times. This disk is
identical to the disk labeled Arcserve Backup Machine Specific Disk.
7. Press Enter again.
The required files are copied to the Windows installation folders.
Note: The Machine Specific Disk is also called as the Machine Specific Recovery
Disk.

80 Disaster Recovery Option Guide

 Disaster Recovery on Windows Server 2003 and Windows XP

8. Remove the Arcserve Backup machine specific disk and reboot the computer. When
you reboot, the ASR process continues.
This process installs the device drivers and network protocols and configures the
computer to run the disaster recovery process. It also restores and formats the
volumes present on your computer automatically.
Important! If you press Enter, Esc, or Alt-F4 when the Automated System Recovery
is formatting the volumes on your Windows XP or Windows 2003 systems, the
Automated System Recovery process is interrupted and the formatting fails.
Consequently, the data on these volumes will not be restored.
9. Insert the Arcserve Backup CD/DVD, the machine specific disk, and then click OK.

The Disaster Recovery wizard opens and the recovery process begins.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 81
Disaster Recovery on Windows Server 2003 and Windows XP

Complete the Disaster Recovery Process using the Bootable CD Method in Express Mode

You can complete the disaster recovery process on the Windows XP and Windows 2003
systems. This process begins when the Disaster Recovery wizard appears and the
recovery process starts.

To complete the disaster recovery process

1. Start the disaster recovery process.
Choose Mode dialog opens.
2. Select Express Mode to recover the system by using the computer default settings
stored during the backup time.

82 Disaster Recovery Option Guide

 Disaster Recovery on Windows Server 2003 and Windows XP

3. Click Next.
The Enter caroot Password dialog opens.

As the disaster recovery session has to be restored during this period, you will be
prompted to provide the caroot password. The reason for which you must provide
the password could be one of the following:
■ At least one session was encrypted by a key or protected by a password.
■ The session password was stored in the database according to the global
option setting.
■ The caroot password is not empty.
Note: This password is required to work with the saved session password or
encryption key to restore the encrypted or password-protected sessions. Enter the
correct caroot password, if necessary, to avoid manual decryption of each session.
4. Enter the password and click OK.
5. Click Next to start the restore process.
The Disaster Recovery process is complete.
Note: You can use the keyboard shortcut Shift+ r on the Disaster Recovery wizard to
Reboot.

When your computer restarts, it is restored to the state it was in at the time of the last
full backup.

Important! If the Arcserve Backup database is installed on this computer and this
computer is not the Arcserve Backup primary server, you must run the Arcserve
Database Recovery Wizard at this time. For more information about the Arcserve
Database Recovery Wizard, see the topic Recover the Arcserve Backup Database Using
Arcserve Database Recovery Wizard in the Arcserve Backup Administration Guide.

Note: To run the Install and Reboot options on the Disaster Recovery wizard while using
USB backup devices dialogs, use the following keyboard shortcuts:
■ Install—Shift + i
■ Reboot—Shift + r

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 83
Disaster Recovery on Windows Server 2003 and Windows XP

Complete the Disaster Recovery Process using the Bootable CD Method in Advanced Mode

You can complete the disaster recovery process on the Windows XP and Windows 2003
systems. This process begins when the Disaster Recovery wizard appears and the
recovery process starts.

To complete the disaster recovery process

1. Start the disaster recovery process.
Choose Mode dialog opens.
2. Select the Advanced Mode to recover the system using the customized process. You
can configure the network card, change the login credentials and also select the
sessions.

84 Disaster Recovery Option Guide

 Disaster Recovery on Windows Server 2003 and Windows XP

3. Click Next.
The Enter caroot Password dialog opens.

The reason for which you must provide the password could be one of the following:
■ At least one session was encrypted by a key or protected by a password.
■ The session password was stored in the database according to the global
option setting.
■ The caroot password is not empty.
Note: This password is required to work with the saved session password or
encryption key to restore the encrypted or password protected sessions. Enter the
correct caroot password, if necessary, to avoid manual decryption of each session.
4. Enter the password and click OK.
The Network connections dialog opens, and is followed by the Session dialog.
5. Select the session that you want to restore, and click Next.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 85
Disaster Recovery on Windows Server 2003 and Windows XP

You can enter the password for each session depending on the status of each key at
the end of each row in the Session Assign dialog. Types of keys include:
■ When the session has a key option, it means that the session was encrypted by
a key, but the key was not saved in the database. You must provide the
encryption key to restore these sessions.
■ When the session has a key option with a tick mark, it means that the session
was encrypted by a key or protected by a password, and the encryption key or
session password was saved in the database. No encryption key or session
password is required to restore these sessions.
■ When the session has a key option with a question mark, it means that the
session password status is unknown. You can enter the session password, if
necessary.
The Summary dialog opens.

86 Disaster Recovery Option Guide

 Disaster Recovery on Windows Server 2003 and Windows XP

6. Verify the Summary list.

7. Click Start Disaster Recovery to start the process.
The data is copied from the specified sessions to the specified partitions. A progress
bar shows the progress of the restore process.
Note: You can run most of the 32-bit Windows programs, such as regedit.exe, from
the DOS prompt window. Click Utilities, and select Run to open a Windows
command line console window.
The Disaster Recovery process is complete.
Note: You can use the keyboard shortcut Shift+ r on the Disaster Recovery wizard to
reboot.

When your computer restarts, it is restored to the state it was in at the time of the last
full backup.

Important! If the Arcserve Backup database is installed on this computer and this
computer is not the Arcserve Backup primary server, you must run the Arcserve
Database Recovery Wizard at this time. For more information about the Arcserve
Database Recovery Wizard, see the topic Recover the Arcserve Backup Database Using
Arcserve Database Recovery Wizard in the Arcserve Backup Administration Guide.

Note: To run the Install and Reboot options on the Disaster Recovery wizard while using
USB backup devices dialogs, use the following keyboard shortcuts:
■ Install—Shift + i
■ Reboot—Shift + r

Bootable CD Method Disaster Recovery Using the Reimaged CD Requirements

To recover from a disaster using the Reimaging CD, you need the following:
■ Reimaged CD

Important! During the disaster recovery process, your hard disk is automatically
partitioned per the original configuration.

More information:

Reimage Bootable CD Using Boot Kit Wizard (see page 63)

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 87
Disaster Recovery on Windows Server 2003 and Windows XP

Start the Disaster Recovery Process using the Reimaged CD

You can perform disaster recovery using the reimaged or the remastered CD on a
Windows XP or Windows 2003 computer..

To perform disaster recovery using the reimaged CD

1. Start the computer you want to recover, using the reimaged CD.
2. Press any key to boot from the reimaged CD.
A message appears at the bottom of the screen prompting you to press F2 to start
Automated System Recovery.

3. Press F2.
For <win> XP, insert the machine specific disk after you press F2.
For <win> Server 2003, press F2 and continue.
Important! Press F2 to avoid normal Windows installation.
The ASR process evaluates the available disk configuration. If ASR requires you to
recreate disk partitions, a recovery process dialog opens.
4. Press C to recreate your disk partitions, or F3 to quit.
This dialog does not appear if you are not recreating disk partitions.
The files are copied to the Windows installation folders.
5. Remove any floppy disks from the system, except the reimaged CD.
The computer will reboot automatically.
6. When prompted to insert Windows installation media, insert the reimaged CD.
The Windows ASR process continues.

88 Disaster Recovery Option Guide

 Disaster Recovery on Windows Server 2003 and Windows XP

Important! If you press Enter, Esc, or Alt-F4 when the Automated System Recovery
is formatting the volumes on your Windows XP or Windows 2003 systems, the
Automated System Recovery process is interrupted and the formatting fails.
Consequently, the data on these volumes will not be restored.
The Disaster Recovery wizard appears, and the recovery process begins.

Complete Disaster Recovery using the Reimaged CD in Express Mode

You can complete the disaster recovery process on Windows XP and Windows Server
2003 computer using the reimaged CD.

To complete the disaster recovery process

1. Start the disaster recovery process using the reimage CD.
The Choose Mode dialog opens.
2. Select Express Mode to recover the system by using the machine default settings
stored during backup.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 89
Disaster Recovery on Windows Server 2003 and Windows XP

3. Click Next.
The Enter caroot Password dialog opens.

The reason for which you must provide the password could be one of the following:
■ At least one session was encrypted by a key or protected by a password.
■ The session password was stored in the database according to the global
option setting.
■ The caroot password is not empty.
Note: This password is required to work with the saved session password or
encryption key to restore the encrypted or password protected sessions. Enter the
correct caroot password, if necessary, to avoid manual decryption of each session.
4. Enter the password and click OK.
5. Click Next to start the restore process.
The Summary dialog opens.

90 Disaster Recovery Option Guide

 Disaster Recovery on Windows Server 2003 and Windows XP

6. Verify the Summary list.

7. Click Start Disaster Recovery to start the process.
The data is copied from the specified sessions to the specified partitions. A progress
bar shows the progress of the restore process.
Note: Click Utilities, and select Run to open a Windows command line console
window. You can run most of the 32-bit Windows programs, such as regedit.exe,
from the DOS prompt window.
The Disaster Recovery process is complete.
Note: You can use the keyboard shortcut Shift+ r on the Disaster Recovery wizard to
reboot.

When your computer restarts, it is restored to the state it was in at the time of the last
full backup.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 91
Disaster Recovery on Windows Server 2003 and Windows XP

Complete Disaster Recovery using the Reimaged CD in Advanced Mode

You can complete the disaster recovery process on Windows XP and Windows Server
2003 computer using the reimaged CD.

To complete the disaster recovery process

1. Start the disaster recovery process using the reimage CD.
The Choose Mode dialog opens.
2. Select the Advanced Mode to recover the system using the customized process. You
can configure the network card, change the login credentials, and also select the
sessions.

92 Disaster Recovery Option Guide

 Disaster Recovery on Windows Server 2003 and Windows XP

3. Click Next.
The Enter caroot Password dialog opens.

The reason for which you must provide the password could be one of the following:
■ At least one session was encrypted by a key or protected by a password.
■ The session password was stored in the database according to the global
option setting.
■ The caroot password is not empty.
Note: This password is required to work with the saved session password or
encryption key to restore the encrypted or password protected sessions. Enter the
correct caroot password, if necessary, to avoid manual decryption of each session.
4. Enter the password, and click OK.
The Network connections dialog opens followed by the Session dialog.
5. Select the session that you want to restore, and click Next.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 93
Disaster Recovery on Windows Server 2003 and Windows XP

You can enter the password for each session depending on the status of each key at
the end of each row in the Session Assign dialog. Types of keys include:
■ When the session has a key option, it means that the session was encrypted by
a key, but the key was not saved in the database. You must provide the
encryption key to restore these sessions.
■ When the session has a key option with a tick mark, it means that the session
was encrypted by a key or protected by a password, and the encryption key or
session password was saved in the database. No encryption key or session
password is required to restore these sessions.
■ When the session has a key option with a question mark, it means that the
session password status is unknown. You can enter the session password, if
necessary.
The Summary dialog opens.

94 Disaster Recovery Option Guide

 Bootable Tape Method Disaster Recovery Requirements for Windows Server 2003

6. Verify the Summary list.

7. Click Start Disaster Recovery to start the process.
The data is copied from the specified sessions to the specified partitions. A progress
bar shows the progress of the restore process.
Note: Click Utilities, and select Run to open a Windows command line console
window. You can run most of the 32-bit Windows programs, such as regedit.exe,
from the DOS prompt window.
The Disaster Recovery process is complete.
Note:You can use the keyboard shortcut Shift+ r on the Disaster Recovery wizard to
reboot.

When your computer restarts, it is restored to the state it was in at the time of the last
full backup.

Bootable Tape Method Disaster Recovery Requirements for Windows

Server 2003
To recover 32-bit Windows Server 2003 from a disaster using the Bootable Tape
method, you need the following:
■ The tape drive locally attached to the machine must be a bootable tape drive and
must support OBDR.
■ The tape media used in the tape drive must contain the proper bootable image.
Note: You must have at least one full local machine backup of the system on the
tape media.

Start the Bootable Tape Method Disaster Recovery Process <win> 2003
You can start the recovery process on a Windows Server 2003 computer using the
Bootable Tape method using the following procedure.

To recover from a disaster using bootable tape method

1. Remove all media from the disk and CD drives and shut down the server.
2. Start the tape drive in boot mode.
3. Insert the bootable tape backup media into the tape drive.
4. Start the failed server.
As the failed server starts, it performs startup diagnostics and locates the tape drive
as its boot device.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 95
Bootable Tape Method Disaster Recovery Requirements for Windows Server 2003

5. Confirm if you really want to start the disaster recovery process. Enter Y for Yes to
proceed.
The system boots from the tape drive and enters the Windows setup mode.
6. Press F6 to install any SCSI drivers not supported by the Windows Server 2003 CD.

7. Press F2 to begin the Windows ASR process.

For Windows 2003, the floppy disk is not required.

The recovery process recreates the boot and system partitions and copies the setup
files to the partitions. If the boot and system partitions are not the same partition,
the disaster recovery process may require a reboot. If so, restart the disaster
recovery process from the beginning of this procedure.
8. After the necessary Windows setup files have been copied to the system partition,
reboot the server.
The tape drive is reset to normal mode and the system is booted from the hard
disk. After the system has finished booting, the ASR process initializes the
environment and the Disaster Recovery wizard appears.

96 Disaster Recovery Option Guide

 Bootable Tape Method Disaster Recovery Requirements for Windows Server 2003

Complete the Bootable Tape Method Disaster Recovery Process in <win> Server 2003 in
Express Mode
You must complete the Disaster recovery process on the Windows Server 2003 using
the following procedure.

To complete the disaster recovery process

1. In the disaster recovery wizard, select Express Mode and click Next.
Express Mode uses all the default settings as recorded on the backup tape to
restore the system with very minimal user interaction.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 97
Bootable Tape Method Disaster Recovery Requirements for Windows Server 2003

2. Select the Express mode, and click Next.

The Enter caroot Password dialog opens.

As the disaster recovery session has to be restored during this period, you will be
prompted to provide the caroot password. This could be for one of the following
reasons:
■ At least one session was encrypted by a key or protected by a password.
■ When you set to Save Current Session/Encryption Password to the Arcserve
Backup database in the global option during backup.
■ The caroot password is not empty.
Note: This password is required to work with the saved session password or the
encryption key to restore encrypted or password protected sessions. Enter the
correct caroot password, if necessary, to avoid manual decryption of each session.
3. Enter the password, and click OK to start the restore process.
The Disaster Recovery process is complete.
Note: You can use the keyboard shortcut Shift+ r on the Disaster Recovery wizard to
reboot.
When your computer restarts, it is restored to the state it was in at the time of the
last full backup.

98 Disaster Recovery Option Guide

 Bootable Tape Method Disaster Recovery Requirements for Windows Server 2003

Complete the Bootable Tape Method Disaster Recovery Process in <win> Server 2003 in
Advanced Mode
You must complete the Disaster recovery process on Windows Server 2003 using the
following procedure.

To complete the disaster recovery process

1. In the disaster recovery wizard, select Advanced Mode and click Next.
Advanced Mode stores specific custom restore parameters to adapt to any change
in the environment.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 99
Bootable Tape Method Disaster Recovery Requirements for Windows Server 2003

The Enter caroot Password dialog opens.

2. Enter the password, and click OK.

The Network connections dialog appears followed by the Session dialog.
3. Select the session that you want to restore, and click Next.

100 Disaster Recovery Option Guide

 Bootable Tape Method Disaster Recovery Requirements for Windows Server 2003

You can enter the password for each session depending on the status of each key at
the end of each row in the Session Assign dialog. Types of keys include:
■ When the session has a key option, it means that the session was encrypted by
a key, but the key was not saved in the database. You must provide the
encryption key to restore these sessions.
■ When the session has a key option with a tick mark, then the session was
encrypted by key or protected by password and the encryption key or session
password was saved in the database. No encryption key/session password is
required to restore these sessions.
■ When the session has a key option with a question mark, it means that the
session password status is unknown. You can enter the session password, if
necessary.
The Summary dialog opens.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 101
Bootable Tape Method Disaster Recovery Requirements for Windows Server 2003

4. Verify the Summary list.

5. Click Start Disaster Recovery to start the process.
The data is copied from the specified sessions to the specified partitions. A progress
bar shows the progress of the restore process.
Note: You can run most of the 32-bit Windows programs, such as regedit.exe, from
the DOS prompt window. Click Utilities, and select Run to open a Windows
command line console window.
The Disaster Recovery process is complete.
Note: You can use the keyboard shortcut Shift+ r on the Disaster Recovery wizard to
reboot.
When your computer restarts, it is restored to the state it was in at the time of the
last full backup.

102 Disaster Recovery Option Guide

 Disaster Recovery Using Locally-attached USB Backup Devices

Disaster Recovery Using Locally-attached USB Backup Devices

The Arcserve Backup Disaster Recovery option supports the use of USB backup devices
in disaster recovery operations.

Note: You must connect and turn on your USB devices to use them for disaster
recovery.

For remote disaster recovery, if you have USB devices attached to your backup server,
use the typical disaster recovery procedure to recover your data.

For a local disaster recovery, if you are using USB devices during your backup operation,
the Disaster Recovery wizard displays a dialog prompting you to install third-party
drivers for these devices.

The dialog displays the following information:

Original Device List
Displays all USB backup devices discovered when the full machine backup was
taken, based on the information stored on the machine specific disk.
Current Device List
Displays all USB devices discovered on the currently running system and provides
the following information for each device:
– Device: Provides a description of the discovered device
– Service: Identifies the system service associated with the device

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 103
Disaster Recovery Using Locally-attached USB Backup Devices

– Active: Provides the status of the service associated with the device
A value of Yes in the Active field indicates that a driver is installed for a device.
If the Service field for a device is blank or the value in the Active field is No, you
may have to install the third-party driver for the device to use it properly.
Note: The list identifies all discovered devices, not only those used for backup and
restore purposes. You do not have to install drivers for devices that are not used
during restore operations.
Install
Opens a dialog that lets you find a device driver and install it on the currently
running system. The driver can be either an executable (EXE) supplied by a
hardware vendor or an INF file:
– For drivers in EXE files, the wizard launches the executable. Follow the
on-screen instructions to install the driver.
– For drivers in INF files, the wizard verifies that all dependency files (SYS, DLL,
CAT, etc) coexist at the same location as the INF file. If not, the wizard displays
a list of the missing files. If all the files are found, or if you proceed with the
installation despite a missing file, the wizard installs the driver using its built-in
PnP mechanism.
Note: You cannot specify the device on which the driver installs. Also, you can
use the keyboard shortcut Shift+<i>for the install button on the wizard.
Refresh
Refreshes the Current Device List after installing a driver. You can use the keyboard
shortcut Shift+ r for the Refresh button on the Disaster Recovery wizard.
Note: It can take some time before the installed driver begins to work with the
device.

Install USB Devices After Backup

You can install USB drivers only if these devices were configured when the full machine
backup was taken. If you did not set up these devices during backup, but you want to
use them during disaster recovery, you must manually create a file called drusb.ini on
the machine-specific disk, and add the following content:

[Devices]
0=None
[MetaData]
DeviceCount=1

104 Disaster Recovery Option Guide

 Disaster Recovery in Windows Server 2003 and Windows XP Using Bootable CD method (64-bit)

Disaster Recovery in Windows Server 2003 and Windows XP Using

Bootable CD method (64-bit)
This section describes how you can use the Bootable CD method to protect local and
remote Windows Systems and recover from disaster. For more information on
supported platforms, see Disaster Recovery Option Support (see page 13).

Note: Windows XP does not support local disaster recovery.

The disaster recovery process for Windows 64-bit uses the Client Agent to restore the
actual data.

Disaster Recovery Requirements in Windows XP and Windows Server 2003

To recover from a disaster using the Bootable CD method, you need the following:
■ An Arcserve Backup machine-specific recovery disk for the computer that failed.
This is the disk you created following the instructions in section Create
Machine-Specific Recovery Disks (see page 56).
■ If Windows XP Professional (64-bit) was installed on the original system, a Microsoft
Windows XP CD is needed. If Windows Server 2003 (64-bit) was installed, the
Windows Server 2003 installation media of the correct edition (for example, Web,
Standard, or Enterprise Edition) is needed.
■ The Arcserve Backup installation media

Important! During recovery, the disaster recovery process automatically partitions your
hard disk per the original configuration. You can only use the machine-specific recovery
disk to perform a disaster recovery on this computer.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 105
Disaster Recovery in Windows Server 2003 and Windows XP Using Bootable CD method (64-bit)

Perform Disaster Recovery on Windows XP and Windows Server 2003

You can perform advanced disaster recovery on 64-bit Windows XP and Windows Server
2003 using the Client Agent.

To perform disaster recovery

1. Start the computer that you want to recover, using the Windows XP Professional or
Windows Server 2003 64-bit CD.
A prompt opens.
2. Press any key to boot from the CD.
A message appears at the bottom of the screen prompting you to press F2 to start
Automated System Recovery.

3. Press F2.
The Windows Automated System Recovery GUI opens.
Important! You must press F2; otherwise, the normal Windows installation
procedure starts.
The system and boot partitions are formatted, and the necessary files are copied to
the hard drive.
4. Reboot the machine when the files are copied.
The device drivers and network protocols are installed. The operating system
formats the volumes screen.
Important! Do not press Enter, Esc, or Alt-F4 and interrupt while the volumes on
your Windows XP, or Windows 2003 are formatted; doing so terminates the
formatting process, and the data on these volumes will not be restored.
DRLAUNCH is initiated automatically. It copies the supplied media files and starts
the 64-bit Advanced Disaster Recovery Wizard.
ADR GUI ADRMAIN.exe starts executing, and reads the DR information.

106 Disaster Recovery Option Guide

 Disaster Recovery in Windows Server 2003 and Windows XP Using Bootable CD method (64-bit)

5. Select the Express mode, or the Advanced mode in the Choose Mode dialog that
opens.
■ In Express mode you recover the system using the machine default settings
stored during backup.
■ In Advanced mode, you give the network configuration details for remote
disaster recovery. Network configuration is also required for local disaster
recovery for SAN member server and local disaster recovery using remote FSD.

For Express Mode:

a. Select the Express mode, and click Next.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 107
Disaster Recovery in Windows Server 2003 and Windows XP Using Bootable CD method (64-bit)

The Enter caroot Password dialog opens.

As the disaster recovery session has to be restored during this period, you will
be prompted to provide the caroot password because
■ At least one session was encrypted by key or protected by password.
■ The password was saved to database in global option during backup.
■ The caroot password is not empty.
Note: This password is required to work with saved session password or
encryption key to restore encrypted or password protected sessions. Enter the
correct caroot password, if necessary, to avoid decryption of each session
manually.
b. Enter the password and click OK.
c. Click Start to begin the disaster recovery process.

108 Disaster Recovery Option Guide

 Disaster Recovery in Windows Server 2003 and Windows XP Using Bootable CD method (64-bit)

For Advanced Mode:

a. Select the Advanced mode on the Select Mode dialog, and click Next.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 109
Disaster Recovery in Windows Server 2003 and Windows XP Using Bootable CD method (64-bit)

The Enter caroot Password dialog opens.

b. Enter the password, and click OK.

The Network connections dialog opens followed by the Session dialog.
c. Select the session that you want to restore, and click Next.

110 Disaster Recovery Option Guide

 Disaster Recovery in Windows Server 2003 and Windows XP Using Bootable CD method (64-bit)

You can enter the password for each session depending on the status of each
key at the end of each row in the Session Assign dialog. Types of keys include:
■ When the session has a key option, it means that the session was
encrypted by a key, but the key was not saved in the database. You must
provide the encryption key to restore these sessions.
■ When the session has a key option with a tick mark, it means that the
session was encrypted by a key or protected by a password and the
encryption key or the session password was saved in the database. No
encryption key or session password is required to restore these sessions.
■ When the session has a key option with a question mark, then the session
password status is unknown. You can enter the session password, if
necessary.
The Summary dialog opens.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 111
Disaster Recovery in Windows Server 2008 and Windows 7

d. Verify the Summary list.

e. Click Start to begin the disaster recovery process.
The data is copied from the specified sessions to the specified partitions. A
progress bar shows the progress of the restore process.
Note: You can run most of the 32-bit Windows programs, such as regedit.exe,
from the DOS prompt window. Click Utilities, and select Run to open a
Windows command line console window.
The Disaster Recovery process is complete.
Note: You can use the keyboard shortcut Shift+ r on the Disaster Recovery wizard to
reboot.

When your computer restarts, it is restored to the state it was in at the time of the last
full backup.

Important! If the Arcserve Backup database is installed on this computer and this
computer is not the Arcserve Backup primary server, you must run the Arcserve
Database Recovery Wizard at this time. For more information about the Arcserve
Database Recovery Wizard, see the topic Recover the Arcserve Backup Database Using
Arcserve Database Recovery Wizard in the Arcserve Backup Administration Guide.

Note: To run the Install and Reboot options on the Disaster Recovery wizard while using
USB backup devices dialogs, use the following keyboard shortcuts:
■ Install—Shift + i
■ Reboot—Shift + r

Disaster Recovery in Windows Server 2008 and Windows 7

Disaster recovery in Windows Server 2008 is based on the Windows Server 2008
Recovery Environment. Only the Bootable CD method is supported for Windows Server
2008. The Windows Server 2008 platforms that are supported include:
■ Windows Server 2008 (x86-bit)
■ Windows Server 2008 (x64-bit)
■ Windows Server 2008 (IA 64-bit)
■ Windows Server 2008 R2

Note: For more information about <win> Server 2008, see http://www.microsoft.com/.

Windows 7 supports only remote disaster recovery:

■ Windows 7 (x86-bit)
■ Windows 7 (x64-bit)

112 Disaster Recovery Option Guide

 Disaster Recovery in Windows Server 2008 and Windows 7

Disaster Recovery Requirements for Windows Server 2008 and Windows 7

You can perform disaster recovery on <win> Server 2008 and Windows 7 using a
machine-specific recovery disk and Windows Server 2008 or Windows 7 installation
media. To perform an advanced disaster recovery in Windows Server 2008 or Windows
7 you need the following:
■ Arcserve Backup machine-specific recovery disk or a USB flash media
Note: A Windows Server 2008 or Windows 7 machine-specific disk can be stored on
a floppy disk and USB flash media.
■ The Windows Server 2008 or Windows 7 installation media of the correct edition
(for example, Web, Standard, or Enterprise Edition)
■ Arcserve Backup Disaster Recovery CD

More information:

Create Machine Specific Disks for Disaster Recovery (see page 56)

Recover Windows Server 2008 and Windows 7 from a Disaster

You can perform disaster recovery on Windows Server 2008 and Windows 7 systems
using the Bootable CD method.

Follow these steps:

1. Start the system and insert the Windows Server 2008 installation media in the
optical drive. Verify that the BIOS is configured to boot from this optical drive.
Insert the machine specific recovery disk in the floppy drive or USB port, and turn
on the system.
Note: You can also use the USB flash media for recovery. If there is more than one
raw disk present in the system, you will be prompted to reboot the system. Click OK
to reboot and follow step 1.
2. Insert the Arcserve Backup Disaster Recovery media, and then click Next to open
the Advanced Disaster Recovery dialog and start the recovery process.

3. Specify the language and keyboard settings and click Next.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 113
Disaster Recovery in Windows Server 2008 and Windows 7

4. Specify the path for machine specific disk, and then click Next to open the Choose
Mode dialog. You can specify either a local path, or a network location.
Note: In <win> Server 2008 disaster recovery, multiple instances of machine specific
disks are stored on the storage media.
5. Select from the following modes that appear on the Choose Mode dialog:
Express Mode
Recovers the system by using the machine default settings stored during
backup.
Advanced Mode
Recovers the system using the customized process. You can configure the
network card, change the login credentials and also select the sessions.
For Express Mode:
a. Select the Express mode, and click Next.

114 Disaster Recovery Option Guide

 Disaster Recovery in Windows Server 2008 and Windows 7

The Enter caroot Password dialog opens.

As the disaster recovery session has to be restored during this period, you will
be prompted to provide the caroot password. This could be for the following
reasons:
■ At least one session was encrypted by a key or protected by a password.
■ When you set to Save Current Session/Encryption Password to the
Arcserve Backup database in the global option during backup.
■ The caroot password is not empty.
Note: This password is required to work with the saved session password or
the encryption key to restore encrypted or password protected sessions. Enter
the correct caroot password, if necessary, to avoid manual decryption of each
session.
b. Enter the password, and click OK.
Important! Windows formats the disk after you click OK.
c. Click Next to start the restore process.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 115
Disaster Recovery in Windows Server 2008 and Windows 7

For Advanced Mode:

a. Select the Advanced mode on the Select Mode dialog, and click Next.

The Enter caroot Password dialog opens.

116 Disaster Recovery Option Guide

 Disaster Recovery in Windows Server 2008 and Windows 7

b. Enter the password, and click OK.

The Load Drivers dialog opens.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 117
Disaster Recovery in Windows Server 2008 and Windows 7

c. Verify the devices and click Next on Load Drivers dialog.

Important! Windows formats the disk after you click Next.
The Network connections dialog opens followed by the Session dialog.

d. Select the session that you want to restore, click Next.

118 Disaster Recovery Option Guide

 Disaster Recovery in Windows Server 2008 and Windows 7

You can enter the password for each session depending on the status of each
key at the end of each row in the Session Assign dialog. Types of keys include:
■ When the session has a key option, it means that the session was
encrypted by a key, but the key was not saved in the database. You must
provide the encryption key to restore these sessions.
■ When the session has a key option with a tick mark, then the session was
encrypted by a key or protected by a password and the encryption key or
the session password was saved in the database. No encryption key or
session password is required to restore these sessions.
■ When the session has a key option with a question mark, then the session
password status is unknown. You can enter the session password, if
necessary.
The Summary dialog opens.
e. Verify the Summary list.

Chapter 4: Disaster Recovery on Windows XP, Windows Server 2003, Windows Server 2008 and Windows 7 119
Disaster Recovery in Windows Server 2008 and Windows 7

f. Click Start Disaster Recovery to start the process.

The data is copied from the specified sessions to the specified partitions. A
progress bar shows the progress of the restore process.
Note: You can run most of the 32-bit Windows programs, such as regedit.exe,
from the DOS prompt window. Click Utilities, and select Run to open a
Windows command line console window.
The Disaster Recovery process is complete.

Note: You can use the keyboard shortcut Shift+ r on the Disaster Recovery wizard to
reboot.

When the computer restarts, it is restored to the state it was in at the time of the last
full backup.

Important! When the Arcserve Backup database is installed on this computer and this
computer is not the Arcserve Backup primary server, you must run the Arcserve
Database Recovery Wizard at this time. For more information about the Arcserve
Database Recovery Wizard, see the topic Recover the Arcserve Backup Database Using
Arcserve Database Recovery Wizard in the Arcserve Backup Administration Guide.

Note: To run the Install and Reboot options on the Disaster Recovery wizard while using
USB backup devices dialogs, use the following keyboard shortcuts:
■ Install—Shift + i
■ Reboot—Shift + r

120 Disaster Recovery Option Guide

Chapter 5: Disaster Recovery Scenarios
This section contains the following topics:
Disaster Recovery Scenarios on Windows 2003 (see page 121)
Disaster Recovery Scenario on Windows XP (see page 128)
Disaster Recovery Scenarios on Windows Server 2008 (see page 131)

Disaster Recovery Scenarios on Windows 2003

The scenarios specified in this section provides system-specific information and
procedures to recover a typical Windows 2003 system. The procedure you use to
recover a Windows 2003 system is similar to the procedure you use to recover a
Windows XP system.

Scenario 1: Primary SAN Disaster Recovery for an HP ProLiant ML330 G3

The Server Specifications (see page 121) scenario uses the ASR-based (Automated
System Recovery) disaster recovery process to recover an Arcserve Backup Windows
2003 server.

Server Specifications

In this scenario, the server conforms to the following specifications:

■ System: HP ProLiant ML330 G3 with one Xeon 2.8 GHz CPU and 1 GB RAM
connected to a StorageTek L20 DLT800 Tape Library through an Emulex LP9000 HBA
■ Network Adapter: HP NC7760 Gigabit Server Adapter
■ Fiber Environment
– Emulex LightPulse 9000 PCI Fibre Channel HBA
– gadzoox Networks slingshot 4218 switch
– Crossroads 4250 FC Bridge
■ Storage
– Three disks of 36.4 GB connected to a Smart Array 642 Controller
– First volume configured as RAID level 5 (32.22 GB)
– Second volume configured as RAID level 5 (35.6 GB)

Chapter 5: Disaster Recovery Scenarios 121

Disaster Recovery Scenarios on Windows 2003

■ Partitions
– Drive C - 10 GB - disk 0 - system and boot volume (NTFS)
– Drive E - 22.22 GB - disk 0 - Windows primary (NTFS)
– Drive F - 20 GB - disk 1 - Windows primary (NTFS)
■ Software Environment
– Microsoft Windows 2003 Enterprise Edition Server
– Arcserve Backup
– Arcserve Backup Disaster Recovery Option
– Arcserve Backup Tape Library Option
– Arcserve Backup SAN Option

Prepare for Disaster During Primary Server Setup

Planning for a successful disaster recovery begins when you set up your primary server.
Perform the following procedure when you install Arcserve Backup and the Disaster
Recovery Option on your primary server (HP ProLiant ML330 G3):
1. Note the hardware RAID configuration on your system. In this scenario we have:
■ Three disks of 36.4 GB each, connected to an HP Smart Array 642 Controller
■ First volume configured as RAID level 5 (32.22 GB)
■ Second volume configured as RAID level 5 (35.6 GB)
This scenario does not use an EISA partition.
Note: The option does not recreate the hardware RAID volumes. You must recreate
the hardware RAID configuration manually during disaster recovery.
2. Add the CD provided by the hardware vendor (used to create the RAID volumes) to
the disaster recovery kit for this primary server. In this scenario, it is the HP
SmartStart CD release 6.40.
3. Save the extra hardware drivers you installed (by pressing F6) when you set up your
ML330 G3 Windows 2003 server. Add these disks to the disaster recovery kit for
this computer. You must provide these drivers again during disaster recovery. In
this scenario, we save the Emulex LP9000 PCI Fibre Channel HBA driver and the HP
Smart Array 642 Controller driver to disk.
Note: If you do not know the devices installed on the Windows primary server, look
in the Device Manager. If your system is no longer up and running, open the
CardDesc.txt file on the machine-specific recovery disk to view a summary of the
devices and drivers.
4. Start Arcserve Backup and perform a full backup.

122 Disaster Recovery Option Guide

 Disaster Recovery Scenarios on Windows 2003

Disaster Recovery Prerequisites

To begin disaster recovery, you must have all of the following items:
■ Arcserve Backup machine-specific recovery disk. For more information, see section
"Disaster Recovery Methods on Windows Server 2003 and Windows XP (see
page 55)".
■ A full backup of the ML330 G3 primary server
■ Windows 2003 Server distribution CD
■ HP SmartStart CD release 6.40
■ The original hardware RAID configuration
■ Arcserve Backup for Windows distribution CD
■ Emulex LP9000 PCI Fibre Channel HBA driver disk
■ HP Smart Array 642 Controller driver disk

Recover from Disaster

You can recover your server after a disaster using the following procedure.

To recover your Windows 2003 system after a disaster

1. Boot the primary server (HP ProLiant ML330 G3) using the HP SmartStart CD release
6.40.
2. Follow the HP guidelines to recreate the hardware RAID configuration.
3. Boot the primary server using the Windows 2003 Server distribution CD and follow
the on-screen ASR instructions. For more information about Disaster Recovery, see
section "Disaster Recovery Methods on Windows Server 2003 and Windows XP (see
page 55)."
4. Press F6 to enable the addition of the SCSI or RAID drivers required, using the
device driver floppy disks
5. Press F2 to begin the Windows ASR process
6. When prompted to insert the Windows ASR Disk, insert the Arcserve Backup
machine-specific recovery disk created for the ML330 G3 server and press Enter.
7. The option loads a temporary Windows operating system, including the necessary
SCSI and RAID drivers you enabled by pressing the F6 key in a previous step. The
ASR process may prompt you to insert the disks to install the hardware drivers.
In this scenario, we insert the disks and load the drivers for the HP Smart Array 642
Controller and the Emulex LP9000 PCI Fibre Channel HBA.
8. After Windows has loaded the drivers, insert the machine-specific recovery disk
again. The option reads the original system disk configuration from the
machine-specific recovery disk.

Chapter 5: Disaster Recovery Scenarios 123

Disaster Recovery Scenarios on Windows 2003

9. The ASR process evaluates the available disk configuration. If ASR requires you to
recreate disk partitions, a recovery process screen appears. Press C to recreate your
disk partitions or press F3 to quit. If you are not recreating disk partitions, this
screen does not appear.
The Windows ASR disaster recovery bluescreen mode finishes and the computer
reboots.
10. The Windows Install screen appears. The option performs installation tasks for the
ASR process. When these tasks are complete, the Disaster Recovery Wizard
appears. Follow the instructions in the Disaster Recovery Wizard.
The Disaster Recovery Wizard installs the Arcserve Backup files and services and
connects to the Arcserve Backup backup server over the network.
11. When prompted, start the data restore operation.
12. At the end of the data restore process, boot back to your original system.

Scenario 2: Primary SAN Advanced Disaster Recovery for an HP ProLiant ML330 G3

The Server Specifications (see page 125) scenario uses the ASR-based (Automated
System Recovery) advanced disaster recovery process to recover an Arcserve Backup
Windows 2003 server.

124 Disaster Recovery Option Guide

 Disaster Recovery Scenarios on Windows 2003

Server Specifications

In this scenario, the server conforms to the following specifications:

■ System: HP ProLiant ML330 G3 with one Xeon 2.8 GHz CPU and 1 GB RAM
connected to a StorageTek L20 DLT800 Tape Library through an Emulex LP9000 HBA
■ Network Adapter: HP NC7760 Gigabit Server Adapter
■ Fiber Environment
– Emulex LightPulse 9000 PCI Fibre Channel HBA
– gadzoox Networks slingshot 4218 switch
– Crossroads 4250 FC Bridge
■ Storage
– Three disks of 36.4 GB connected to a Smart Array 642 Controller
– First volume configured as RAID level 5 (32.22 GB)
– Second volume configured as RAID level 5 (35.6 GB)
■ Partitions
– Drive C - 10 GB - disk 0 - system and boot volume (NTFS)
– Drive E - 22.22 GB - disk 0 - Windows primary (NTFS)
– Drive F - 20 GB - disk 1 - Windows primary (NTFS)
■ Software Environment
– Microsoft Windows 2003 Enterprise Edition Server
– Arcserve Backup
– Arcserve Backup Disaster Recovery Option
– Arcserve Backup Tape Library Option
■ Arcserve Backup SAN Option

Chapter 5: Disaster Recovery Scenarios 125

Disaster Recovery Scenarios on Windows 2003

Prepare for Disaster During Primary Server Setup ADR W2003 S1

A successful disaster recovery begins when you set up your primary server. Perform the
following procedure when you install Arcserve Backup and the Disaster Recovery Option
on your primary server (HP ProLiant ML330 G3):

To prepare for disaster during primary server setup

1. Check the hardware RAID configuration on your system. In this scenario we have:
■ Three disks of 36.4 GB each, connected to an HP Smart Array 642 Controller
■ First volume configured as RAID level 5 (32.22 GB)
■ Second volume configured as RAID level 5 (35.6 GB)
This scenario does not use an EISA partition.
Note: The option does not recreate the hardware RAID volumes. You must
recreate the hardware RAID configuration manually during disaster recovery.
2. Add the CD provided by the hardware vendor (used to create the RAID volumes) to
the disaster recovery kit for this primary server. In this scenario, it is the HP
SmartStart CD release 6.40.
3. Save the extra hardware drivers you installed (by pressing F6) when you set up your
ML330 G3 <win> 2003 server. Add these disks to the disaster recovery kit for this
computer. You must provide these drivers again during disaster recovery. In this
scenario, we save the Emulex LP9000 PCI Fibre Channel HBA driver and the HP
Smart Array 642 Controller driver to disk.
Note: If you do not know the devices installed on the <win> primary server, look in
the Device Manager. If your system is no longer up and running, open the
CardDesc.txt file on the machine-specific recovery disk to view a summary of the
devices and drivers.
Start Arcserve Backup and perform a full backup.

Disaster Recovery Prerequisites

To begin disaster recovery, you must have all of the following items:
■ Arcserve Backup machine-specific recovery disk
■ A full backup of the ML330 G3 primary server
■ <win> 2003 Server distribution CD
■ HP SmartStart CD release 6.40
■ The original hardware RAID configuration
■ Arcserve Backup for <win> distribution CD
■ Emulex LP9000 PCI Fibre Channel HBA driver disk
■ HP Smart Array 642 Controller driver disk

126 Disaster Recovery Option Guide

 Disaster Recovery Scenarios on Windows 2003

Recover <win> 2003 from Disaster

You can recover the Windows 2003 server from a disaster using the following procedure

To recover your Windows 2003 system after a disaster

1. Boot the primary server (HP ProLiant ML330 G3) using the HP SmartStart CD release
6.40.
2. Follow the HP guidelines to recreate the hardware RAID configuration.
3. Boot the primary server using the Windows 2003 Server distribution CD and follow
the on-screen ASR instructions.
4. Press F6 to enable the addition of the SCSI or RAID drivers required, using the
device driver floppy disks.
5. Press F2 to begin the Windows ASR process
6. When prompted to insert the Windows ASR Disk, insert the Arcserve Backup
machine-specific recovery disk created for the ML330 G3 server and press Enter.
7. The option loads a temporary Windows operating system, including the necessary
SCSI and RAID drivers you enabled by pressing the F6 key in a previous step. The
ASR process may prompt you to insert the disks to install the hardware drivers.
In this scenario, we insert the disks and load the drivers for the HP Smart Array 642
Controller and the Emulex LP9000 PCI Fibre Channel HBA.
8. After Windows has loaded the drivers, insert the machine-specific recovery disk
again. The option reads the original system disk configuration from the
machine-specific recovery disk.
9. The ASR process evaluates the available disk configuration. If ASR requires you to
recreate disk partitions, a recovery process screen appears. Press C to recreate your
disk partitions or press F3 to quit. If you are not recreating disk partitions, this
screen does not appear.
The Windows ASR advanced disaster recovery bluescreen mode finishes and the
computer reboots.
10. The Windows Install screen appears. The option performs installation tasks for the
ASR process. When these tasks are complete, the Advanced Disaster Recovery
Wizard appears. Follow the instructions in the Advanced Disaster Recovery Wizard.
The Advanced Disaster Recovery Wizard installs the Arcserve Backup files and
services and connects to the Arcserve Backup backup server over the network.
11. When prompted, start the data restore operation.
At the end of the data restore process, boot back to your original system.

Chapter 5: Disaster Recovery Scenarios 127

Disaster Recovery Scenario on Windows XP

Disaster Recovery Scenario on Windows XP

The scenarios specified in this section provides system-specific information and
procedures to recover a typical Windows XP system. The procedure used to recover a
Windows XP system is similar to the procedure used to recover a Windows 2003 system.

Scenario 1: Remote Disaster Recovery for a Dell PowerEdge 1600SC

The scenarios specified in this section uses the Automated System Recovery (ASR)-based
disaster recovery process to recover An Arcserve Backup Windows XP client.

Client Specifications

In this scenario, the client conforms to the following specifications:

■ System: Dell PowerEdge 1600SC with a dual-processor Xeon 2.00 GHz CPU and 1.99
GHz and 1 GB RAM
■ Network Adapter: Intel Pro based PCI Ethernet Adapter
■ Storage
– Three disks of 34.6 GB connected to a PERC 4/SC single channel U320 RAID
controller
– One logical disk configured as RAID level 0 (103.6 GB)
■ Partitions
– Drive C - 68.3 GB - disk0 - system and boot volume (NTFS)
– Drive D - 32.8 GB - disk0 - data volume (NTFS)
■ Software Environment
– Microsoft Windows XP Professional, Service Pack 1a
– Arcserve Backup Client Agent for Windows

Note: Although we have not done so in this scenario, you can also configure the client
computer with an EISA partition.

128 Disaster Recovery Option Guide

 Disaster Recovery Scenario on Windows XP

Server Specifications

In this scenario, the server conforms to the following specifications:

■ System: HP tc3100 server connected to a Quantum SDLT changer through an
Emulex LP9000 adapter
■ Software Environment
– Arcserve Backup
– Arcserve Backup Disaster Recovery Option
– Arcserve Backup Agent for Open Files
– Arcserve Backup Diagnostic Utility

Prepare for Disaster During Client Computer Setup

Planning for a successful disaster recovery begins when you set up your client computer.
Perform the following procedure when you install the Client Agent for Windows on your
client computer (Dell PowerEdge 1600SC):
1. Note the hardware RAID configuration and EISA partition (if one exists) on your
system. In this scenario we have the following:
■ Three disks of 34.6 GB each, connected to a PERC 4/SC single channel U320
RAID controller
■ One logical disk configured as RAID level 0 (103.6 GB)
Note: The option does not recreate the hardware RAID volumes. You must recreate
the hardware RAID configuration manually during disaster recovery.
2. Add the CD provided by the hardware vendor (used to create the RAID volumes) to
the disaster recovery kit for this primary server. In this scenario, we add the DELL
Server Assistant version 7.5 Bootable CD.
3. Save the extra hardware drivers you installed (by pressing F6) when you set up your
1600SC Windows XP client. Add these disks to the disaster recovery kit for this
computer. You must provide these drivers again during disaster recovery. In this
scenario, we save the PERC 4/SC single channel U320 RAID controller.
Note: If you do not know the devices installed on the Windows server, look in the
Device Manager. If your system is no longer up and running, open the CardDesc.txt
file on the machine-specific recovery disk to view a summary of the devices and
drivers.
4. Add the Windows client computer (Dell PowerEdge 1600SC) to the Arcserve Backup
server and perform a full backup.

Chapter 5: Disaster Recovery Scenarios 129

Disaster Recovery Scenario on Windows XP

Disaster Recovery Prerequisites

To begin disaster recovery, you must have all of the following items:
■ Arcserve Backup machine-specific recovery disk. For more information see section
"Disaster Recovery Methods on Windows Server 2003 and Windows XP (see
page 55)".
■ A full backup of the 1600SC client
■ Windows XP distribution CD
■ Dell Server Assistant version 7.5 Bootable CD
■ The original hardware RAID configuration
■ Arcserve Backup for Windows distribution CD
■ The PERC 4/SC single channel U320 RAID controller driver disk

Recover from Disaster

To recover from a disaster, perform the following procedure. The first two steps form
the Dell Server Assistant version 7.5 Bootable CD Setup process, and the remaining
steps form the Windows XP ASR boot process:

To recover from a disaster

1. Boot the client computer (Dell PowerEdge 1600SC) using the Dell Server Assistant
version 7.5 Bootable CD.
Note: Follow the Dell guidelines to recreate the hardware RAID configuration.
2. Boot the client computer using the Windows XP distribution CD and follow the
on-screen ASR instructions. For more information on Disaster Recovery, see section
"Disaster Recovery Methods on Windows Server 2003 and Windows XP (see
page 55)".
3. Press F6 to enable the addition of the SCSI or RAID drivers required, using the
device driver floppy disks.
4. Press F2 to begin the Windows ASR process.
You will be prompted to insert Windows ASR disk.
5. When prompted to insert the Windows ASR disk, insert the Arcserve Backup
machine-specific disk and press Enter.
The option loads a temporary Windows operating system, including the necessary
SCSI and RAID drivers enabled by pressing the F6 key in a previous step.
6. The ASR process may prompt you for the disks to install the hardware drivers. In
this scenario, we insert the disk and load the driver for the PERC 4/SC single channel
U320 RAID controller.

130 Disaster Recovery Option Guide

 Disaster Recovery Scenarios on Windows Server 2008

7. After Windows loads the driver, insert the machine-specific disk again. The option
reads the original system disk configuration from the machine-specific recovery
disk.
8. The ASR process evaluates the available disk configuration.
If ASR requires you to recreate disk partitions, a recovery process screen appears.
9. Press C to recreate your disk partitions or press F3 to quit. This screen does not
appear if disk partitions are not being recreated.
The Windows ASR disaster recovery bluescreen mode finishes and the computer
reboots.
Note: You may be prompted to insert the CADRIF disk. This is the machine-specific
recovery disk.
The Windows Install dialog appears.
10. You can perform the installation tasks for the ASR process.
When these tasks are complete, the disaster recovery wizard appears.
11. Follow the instructions in the disaster recovery wizard.
The wizard installs the Arcserve Backup files and services and connects to the
Arcserve Backup backup server over the network.
12. When prompted, start the data restore operation.
13. At the end of the data restore process, boot back to your original system.

Disaster Recovery Scenarios on Windows Server 2008

The scenarios specified in this section provides information and procedures to recover a
typical system. The procedure you use to recover a Windows Server 2003 system, is
similar to the procedure you use to recover a Windows Server 2008 system.

Scenario 1: Primary Server Disaster Recovery

The scenario specified in this section lets you recover a primary server in the SAN
environment.

Prepare for Disaster During Primary Server Setup

Planning for a successful disaster recovery begins when you set up your primary server.
Perform the following procedure when you install Arcserve Backup and the Disaster
Recovery Option on your primary server.

To prepare for disaster during primary server setup

Chapter 5: Disaster Recovery Scenarios 131

Disaster Recovery Scenarios on Windows Server 2008

1. Add the Windows Server 2008 installation media to the disaster recovery kit for this
primary server.
2. Save the additional hardware drivers you installed when you set up your primary
server. Add these drivers to the disaster recovery kit for this computer. You must
provide these drivers again during disaster recovery.
Note: If you do not know the devices installed on the Windows primary server, look
in the Device Manager. If your system is no longer up and running, open the
CardDesc.txt file on the machine-specific recovery disk to view a summary of the
devices and drivers.
3. Start Arcserve Backup and perform a full backup.

Disaster Recovery Prerequisites

To begin disaster recovery, you must have all of the following items:
■ Arcserve Backup machine specific recovery disk
■ A full backup of the primary server
■ Windows Server 2008 installation media
■ Arcserve Backup Disaster Recovery CD
■ Driver disk

Recover Primary Server

You can recover a primary server from a disaster using the following procedure:

To recover your system after a disaster

1. Insert the machine specific recovery disk into the machine.
2. Boot the primary server using the Windows Server 2008 installation media.
3. Insert the Arcserve Backup Disaster Recovery media, when prompted and click
Next.
Note: You must specify the machine specific disk data for restore as multiple
machine specific disk data is stored in the disk storage media.
4. On the driver page, load the drivers.
5. Click Next to view the Network configuration screen.
In Advanced mode, give the network configuration details for the remote Disaster
Recovery. Network configuration is also required for the local Disaster Recovery for
SAN member server and local Disaster Recovery using remote file system devices.
6. Configure the remote file system devices page. Enter the authentication details, if
necessary.
The session list opens.

132 Disaster Recovery Option Guide

 Disaster Recovery Scenarios on Windows Server 2008

7. You can make changes to this list and click Next.

The Summary page appears listing the sessions that you want to restore. Click Next
and follow the instructions.
8. The restore process begins.
Reboot the machine after the restore process is complete.

Chapter 5: Disaster Recovery Scenarios 133

Appendix A: Troubleshooting
This appendix provides troubleshooting information that you may need while using the
Disaster Recovery Option. To help you find the answers to your questions quickly, the
information in this appendix is divided into the following categories and, where
appropriate, each category is further divided into questions and answers for specific
operating systems:
■ General usability
■ Hardware
■ Operating systems
■ Utilities

This section contains the following topics:

General Usability (see page 135)
Hardware (see page 145)
Operating Systems (see page 151)
Applications (see page 162)

General Usability
This section provides answers to frequently asked questions about using the option to
perform disaster recovery.

All Windows Platforms

The information in this section applies to all supported Windows platforms.

Appendix A: Troubleshooting 135

General Usability

Error Messages Appear in the Windows Event Log that Relate to the Arcserve Database-DRW

Valid on Windows Server 2003 and Windows Server 2008

Symptom
When you recover an Arcserve server that is running Windows Server 2003 from a
disaster using the bootable CD method, the operating system records many error
messages to the Windows Event Log that relate to the Arcserve database. The details of
the error messages that are most like to appear are as follows:
■ Error codes: 8355, 17204, and 17207
■ Instance: MSSQL$ARCSERVE_DB

Solution

The process of recovering the Arcserve database causes these events occur. You can
ignore the error messages.

Full System Backup

Symptom
What constitutes a full system backup for disaster recovery purposes?

Solution
If a computer is designated for a full backup, the selection box for the computer is solid
green. This applies to both a local backup and a remote backup using Arcserve Backup
for Windows.

System Configurations to Avoid Disaster Recovery

Symptom
What system configurations should I avoid for disaster recovery?

Solution
You should avoid the following configurations:
Windows 2003 and Windows XP:
You should avoid making the boot disk of the system a dynamic disk.
Windows XP and Windows 2003:
You should avoid creating FAT partitions over 2 GB. These partitions are not restored by
ASR.

136 Disaster Recovery Option Guide

 General Usability

Restore of Incremental and Differential Backups

Valid on Windows 2003 and Windows XP

Symptom
Every time I perform an incremental/differential backup, should I store the sessions in
the same media as the full backup?

Solution
The full and incremental / differential sessions can reside on different media or same
media. You can create a machine specific disk (MSD) after all backups are run or after
every incremental /differential backup.

Perform the disaster recovery process, as you would do normally. The Disaster Recovery
Option will not automatically scan any additional sessions created after creation of this
MSD. The MSD would have information about all backups (full and incremental /
differential) that were performed before MSD was created. The Disaster Recovery
Option would now automatically restore all the full sessions and incremental
/differential sessions recorded in this MSD.

Perform Incremental and Differential Backups

Symptom
After performing full backup of the server, I schedule incremental and differential
backups of the full server. Is this backup information recorded in the machine- specific
recovery disks (MSDs)? Can I recover these incremental and differential backup sessions
during disaster recovery?

Solution
Windows 2003
Yes. The incremental and differential backup sessions of full node backups are recorded
in the MSDs along with the full backups. During disaster recovery, you can select the
sessions you want to restore.

Appendix A: Troubleshooting 137

General Usability

Local DR using Remote FSD

Valid on Windows XP, Windows 2003, and Windows 2008

Symptom
I have backed up the Arcserve Backup server to a remote file system device. During
disaster recovery, can I access the remote file system device and restore the backup
data from it?

Solution
Yes. The file system device configuration is recorded in machine specific disk and you
can restore the backup data while performing disaster recovery. Disaster Recovery
Option retrieves this and handles the connection automatically.
If there is any change in the authentication information of the server on which the file
system device is located, disaster recovery prompt you to enter the new account and
password for authentication.

Additional Drivers

Symptom
Should I add extra drivers during the disaster recovery procedure? Why doesn’t the
disaster recovery process detect my SCSI, Fiber, and RAID adapters?

Solution
Mid to high-range servers typically require drivers for RAID and SCSI adapters. The
option uses these drivers to access the disks and storage devices in the system. Without
these drivers, the option may not function properly.
If you are using a system that requires proprietary drivers for the SCSI, fiber, and RAID
cards, it is possible that the drivers are not on the operating system CD. In this case, it is
possible that the disaster recovery process cannot detect or load the drivers.
If you have a copy of the proper SCSI, FIBRE, or RAID drivers on a disk, you can reboot
using the disaster recovery disks, and add the drivers when prompted. You can add
these drivers during the bluescreen mode of disaster recovery by pressing F6. You
should update the drivers for adapters provided on the Windows installation CD, in the
event the Windows CD versions were updated by the manufacturer. This is particularly
important for fiber adapters.

138 Disaster Recovery Option Guide

 General Usability

Disaster Recovery from a Different Server

Symptom
Can I perform disaster recovery from an Arcserve Backup server other than the server
from which the backup was performed?

Solution
Yes, as long as the media can be used by the new server and new server information is
present on the machine-specific recovery disk.
Windows XP and Windows 2003:
You can perform disaster recovery from a different server using the Advanced Disaster
Recovery wizard by entering the server details and the IP address, when prompted.

Remote Computer Backup Over a Network

Symptom
Can I use the option to back up remote computers over the Network?

Solution
The Disaster Recovery Option is only supported over the network when the Client Agent
for Windows is installed on the remote Windows computer.

Ghost Application Duplicating System Configuration

Symptom
Can I use disaster recovery as a “ghost” application to duplicate my system
configuration?

Solution
No. The option is a system restoration application, not a system configuration
replication program. Do not use the option to replicate systems.

Remote Disaster Recovery Cannot Use Local Backups

Symptom
Can I use a local backup to perform a remote disaster recovery?

Solution
You cannot use local backups for remote disaster recovery, nor can you use remote
backups for local disaster recovery.

Appendix A: Troubleshooting 139

General Usability

Specific Session Restoration

Symptom
Can I restore specific sessions during the disaster recovery process?

Solution
Yes. You can do this by un-assigning sessions from volumes you do not want to restore.
Using the disaster recovery process, you can choose specific sessions that you want to
restore.

Note: The system may not boot after disaster recovery if you do not restore the
operating system volumes or other volumes critical for booting the system.

Machine-Specific Disk Update

Symptom
How can I update the machine-specific recovery disk if my Arcserve Backup server fails?

Solution
You can update a machine-specific recovery disk if you configured an alternate location
during installation or after installing the option and before performing a full backup.
To update a machine-specific recovery disk on a backup server, access the alternate
location and copy the contents of the folder representing the server that you want to
recover to a blank disk. This is your machine-specific recovery disk for the failed server.
If the failed server contains Windows Server 2003, you must also copy the contents of
the DRPATCH.XP folder to the new disk.
To achieve the highest level of disaster recovery support, you should set up an alternate
location for disaster recovery during installation or immediately after installing the
option.

EISA Partition Restoration

Symptom
Can the option restore the EISA (Utility) partition on my server?

Solution
No. The option does not back up EISA partitions. Therefore, the option cannot recover
these partitions using the disaster recovery process. You must recreate these partitions
manually. Use the CD or disks provided by the hardware vendor to recreate these
partitions.

140 Disaster Recovery Option Guide

 General Usability

Alternate Location Reconfiguration

Symptom
How do I reconfigure or set up an alternate location after the option has been set up?

Solution
In the Create Boot Kit wizard, click the Config button at the bottom of the screen.

File Sharing Violations

Symptom
If I receive file-sharing violations during a backup operation, can I still use sessions from
that tape for disaster recovery?

Solution
Yes, you can use these sessions for disaster recovery if you did not deselect anything
from the drive for the backup.

Note: The backup operation does not back up open files. Therefore, these files cannot
be restored during the disaster recovery process.

Major Hardware or Software Upgrades

Symptom
What should I do if I install a different operating system or NIC card, or change between
hardware and software RAID?

Solution
When you perform a major system upgrade (hardware or software), you should delete
the machine-specific directory for that system on both the Arcserve Backup home DR
directory and alternate location. After completing these tasks, perform a full system
backup.

Appendix A: Troubleshooting 141

General Usability

Indicating Backup can be used for DR

Symptom
How can I know if I can recover the full node backup data using the licensed Disaster
Recovery Option installed on my machine?

Solution
You can recover the full node backup data using Disaster Recovery Option if the
following information is logged in the Activity log after the full node backup is finished:

Information HOSTNAME MM/DD/YYYY HH:MM:SS JobID

Successfully Generated Disaster Recovery Information for TEST05-W2K3-VM

Unable to Detect Second Sequence Tape, when Restoring from a Tape Drive

Symptom
I perform disaster recovery using a stand alone tape drive. After tape span, when I insert
the next sequence tape into the drive and click OK on the mount tape pop-up dialog,
Disaster Recovery Option still asks for the next sequence tape?

Solution
This error occurs because the driver of that tape drive that is installed in the operating
system accepts the media change notice from hardware directly because of which
Arcserve Backup fails to detect the media change event.

To detect the second sequence tape

1. Eject the sequence 2 tape.
2. Click OK on the Mount Tape popup dialog.
3. Insert the sequence 2 tape.
4. Click OK on the Mount Tape popup dialog again.

Manual Changes to Disk Configuration During Disaster Recovery

Symptom
Can I change partition information during disaster recovery?

Solution
No. If the disk configuration is changed manually during the disaster recovery, you may
not be able to restore the system.

142 Disaster Recovery Option Guide

 General Usability

Raw Partition Restoration

Symptom
Can I back up and restore raw partitions using disaster recovery?

Solution
No. The option does not support restoration of raw partitions.

Use Locally Attached Disk

Symptom
Can I use a locally attached disk to perform a file system backup and a disaster recovery
of the backup server?

Solution
Performing a disaster recovery of a backup server using a locally attached file system
device is supported only if all of the following criteria are met:
■ The backup server is running Windows 2003
■ The disks containing the file system device do not contain the boot partition
■ The disks containing the file system device do not contain the system (Windows)
partition
■ The disks containing the file system device are not corrupted or damaged
■ The disks containing the file system device provide, unchanged, the following
properties:
– Partition layout
– Volume information (for example, drive letter, file system, or label)
– Disk signature

Note: We strongly recommend that you also maintain a tape backup that can be used if
the backup on the file system device is damaged during a disaster. If you use a local disk
as a backup device, run a test of the disaster recovery process before deploying it in a
production environment.

Appendix A: Troubleshooting 143

General Usability

Back Up English Client Machine from Non-English Server

Symptom
My Backup Server is installed on a non-English Windows platform and I use it to backup
a client machine running on English Windows platform. When I try to perform disaster
recovery on the English client machine, I am getting some error messages saying the
backup tape media cannot be found and the DR wizard keeps asking me to mount the
tape. I am very sure the tape is mounted. What can be wrong?

Solution
The problem is caused by difference in the ANSI code page used by the backup server
and the client machine. If the tape being used has non-English text name, the recovery
process may not able to locate the tape media correctly. In general, The Disaster
Recovery Option does not completely support cross-language Windows environment. If
you have to backup an English Windows client machine using an non-English backup
server, make sure the backup media using used does not contain any non-English
character in the name.

DNS Record

Symptom
What should I do if the Disaster Recovery machine is unable to connect to the Arcserve
Backup server?

Solution
If you have not updated the Arcserve Backup server's Domain Name Server record, the
Disaster Recovery machine cannot connect to the Arcserve Backup server. To avoid this
problem, add the correct IP address in the hosts file.

Windows ASR cannot restore the disk partition layout for multi-path SAN disk

Valid on Windows Server 2003 platforms

Symptom
While performing restore operation, Windows ASR cannot restore the disk partition
layout for multi-path SAN disk.

Solution
During disaster recovery, Windows ASR cannot map the disk and restore the partition
correctly. You can only restore the disk partition layout for a single-path SAN disk.

144 Disaster Recovery Option Guide

 Hardware

ASDB Sessions Cannot be Restored

Symptom
Arcserve Database Recovery wizard fails to find a backup device and gives the error
“Please mount the media <media name>”, the media name is the media on which SQL
server was backed up.

Solution
After disaster recovery, the Database Recovery Wizard will be automatically launched to
help you recover ASDB. During this procedure, it may fail to find a backup device this
happens because the backup device was not included during full machine backup. You
can perform the following steps:

To restore an ASDB session

1. Recover ASDB from Arcserve Database Recovery Wizard using the Media1 on which
full machine backup was taken.
2. You must restore master, msdb, model and user databases manually from Media1
using the Restore Manager.
3. Create a Media2 and point to the location where the SQL server session was backed
up.
4. Merge the Media2.
5. Then, restore the user databases manually from Media2 to recover the SQL
database to the latest point.

Note: For more information about the Arcserve Database Recovery Wizard, see the
topic Recover the Arcserve Backup Database Using Arcserve Database Recovery Wizard
in the Arcserve Backup Administration Guide.

Hardware
This section provides answers to frequently asked questions related to hardware.

Windows 2003 and Windows XP

The information in this section applies to Windows 2003 and Windows XP platforms.

Appendix A: Troubleshooting 145

Hardware

Multiple Connections to the Same Device

Symptom
I have two or more fibre channel adapters on the server connecting to the same SAN
network for fault tolerance purposes. When I try to recover the server using the disaster
recovery process, the disaster recovery fails with tape engine errors. What should I do?

Solution
By default, the disaster recovery process treats all storage devices as separate and
distinct devices. Having multiple connections to the same device would cause the
disaster recovery process to initialize the same device on multiple occurrences causing
the error. To alter this default behavior, you must add a signature file labeled redconn
to the machine-specific recovery disk.

To create the signature file, perform the following steps

1. Use the Create Boot Kit Wizard to create a machine-specific recovery disk for the
server with multiple fibre channel adapters.
2. Create a new file, called redconn, on the machine-specific recovery disk. The size of
the file should be zero.
3. Perform disaster recovery for the server using the machine-specific recovery disk
containing the signature file.

146 Disaster Recovery Option Guide

 Hardware

How to Add an OEM Network Adapter Driver to a RIS Installation

Valid on Windows Server 2003 and Windows XP

Symptom

Adding a network adapter that requires an OEM driver to a CD-ROM-based RIS image
involves some of the steps as adding such a driver to a typical unattended installation.
However, because the installation method begins by using Pre-Boot eXecution
Environment (PXE) and then switches over to using the Server Message Block (SMB)
protocol, the network adapter driver and its .inf file must be available during text-mode
setup. If the driver and the .inf file are not available, you receive the following error
message:

The network server does not support booting Windows 2003. Setup cannot continue.
Press any key to exit.

When a PXE client that is running Client Installation Wizard (CIW) connects to an RIS
server, the network adapter is using Universal Network Device Interface to
communicate with the RIS server. When Windows Setup switches to SMB, the network
adapter is detected, and the appropriate driver is loaded. Therefore, the driver must be
available.

Solution

You can add the OEM network adapter to the RIS image.

Do the following:

Check with the OEM to determine whether the supplied network adapter driver is
digitally signed. If the drivers from the manufacturer contain a catalog (.cat) file, they
are properly signed. Drivers signed by Microsoft have been verified and tested to work
with Windows. If your driver has not been signed but you still want to use it, make sure
to add the following unattended-setup parameter to the .sif file that is located in the
RemoteInstall\Setup\Language\Images\Dir_name\I386\Templates folder: [Unattended]

DriverSigningPolicy = Ignore

Note: If the OEM driver is an update of an included Windows XP driver (for example, if
the drivers have the same name), the file must be signed or else Setup uses the included
driver instead.
1. On the RIS server, copy the OEM-supplied .inf and .sys files for the network adapter
to the RemoteInstall\Setup\Language\Images\Dir_name\i386 folder. This allows
Setup to use the driver during the text-mode portion of the installation.
2. At the same level as the i386 folder on the RIS image, create a $oem$ folder. Use
the following structure:
\$oem$\$1\Drivers\Nic

Appendix A: Troubleshooting 147

Hardware

3. Copy the OEM-supplied driver files to this folder. Note the folder in which the .inf
file looks for its drivers. Some manufacturers place the .inf file in a folder and copy
the driver files from a subfolder. If this is the case, create the same folder structure
below the one you created in this step.
4. Make the following changes to the .sif file that is used for this image installation:
[Unattended]
OemPreinstall = yes
OemPnpDriversPath = \Drivers\Nic

5. Stop and then restart the Remote Installation service (BINLSVC) on the RIS server.
To do this, type the following commands at the command prompt and press Enter
after each command:
net Stop binlsvc
net Start binlsvc

Note: You must stop and restart the Remote Installation Service because the Boot
Information Negotiation Layer (BINL) needs to read all the new network
adapter-related .inf files and create .pnf files in the image. This is a time-consuming
task and is performed only when the Remote Installation Service starts.

If you have multiple network adapters that require OEM drivers, follow the preceding
steps for each adapter. However, the PXE clients that have included network adapter
drivers are unaffected by these changes and can use this image for installation.

148 Disaster Recovery Option Guide

 Hardware

Add an OEM SCSI/RAID/SCSI Driver When Setup Fails

Valid on Windows Server 2003 and Windows XP

Symptom
If your machine boots from a hard disk which connects to an OEM SCSI adapter, the
setup will fail. So, to use RIS to set up computer nodes you must add the OEM SCSI
adapter mode drivers to the RIS image.

Solution
This procedure is specifically for an Adaptec AAR-1420SA SATA HostRAID driver, but you
can use it when other drivers are required.

To add an OEM SCSI/RAID/SCSI driver to a RIS image

1. Click Install RIS, as a section of the Cluster Deployment Tasks involves RIS.
The Remote Installation Services Wizard appears on your server.
2. Click Manage Images and choose Add New Image.
For client support, you typically check Respond to client computers requesting
service.
3. Click Manage Images a second time and select Modify Image Configuration to add
your image key.
The mass storage drivers are only copied during the Text Mode portion of the
compute node setup through RIS. You need to add an $OEM$\TEXTMODE folder to
the image. Your folder structure should look like this:
%RIS_IMAGE_FOLDER%\amd64 (this folder already exists)
%RIS_IMAGE_FOLDER%\i386 (this folder already exists)
%RIS_IMAGE_FOLDER%\$OEM$ (create this folder)
%RIS_IMAGE_FOLDER%\$OEM$\TEXTMODE (create this subfolder)

Note: %RIS_IMAGE_FOLDER% is the folder which holds the RIS image on the head
node. This folder might be similar to this:
D:\RemoteInstall\Setup\English\Images\WINDOWS

4. Copy the setup files from the driver disk to the TEXTMODE folder.
In this example, there are four files:
%RIS_IMAGE_FOLDER%\$OEM$\TEXTMODE\txtsetup.oem
%RIS_IMAGE_FOLDER%\$OEM$\TEXTMODE\aar81xx.inf
%RIS_IMAGE_FOLDER%\$OEM$\TEXTMODE\aar81xx.sys
%RIS_IMAGE_FOLDER%\$OEM$\TEXTMODE\aar81xx.sys

TXTSETUP.OEM, which was copied in the previous step, must be edited to reflect
this new path for the drivers. In the [Disks] section, modify disk1 (or d1) to reflect
the new path. In the example below, the original entry is commented out and a new
entry added:

Appendix A: Troubleshooting 149

Hardware

[Disks]
# d1 = "Adaptec AAR-1420SA Serial ATA HostRAID Driver for Windows x64 Edition (EM64T/AMD64)",
\hraidsk1, \amd64
d1 = "Adaptec AAR-1420SA Serial ATA HostRAID Driver for Windows x64 Edition (EM64T/AMD64)", \, \

Note: When you run an unattended installation using a small computer system
interface (SCSI) controller with a manufacturer's drives, you may receive the
following error message: Illegal or missing file types specified in section
Files.SCSI.name. This behavior might occur because the line in the Txtsetup.oem file
under the [Files.SCSI.name] heading is not a supported file type for a SCSI.
For example, if you found an unsupported file type (such as a .dll), in the
[Files.SCSI.name] section, you must remove the line.
5. Edit the file RISTNDRD.SIF to indicate that a mass storage driver must be installed
with the operating system and the location of the required files. This file is located
in the %RIS_IMAGE_FOLDER%\amd64\Templates folder. Add the lines shown below
the comment "# Add these lines." The name used in the [MassStorageDrivers]
section should correspond to the name given in the [SCSI] section of
TXTSETUP.OEM. After editing, save the file.
[data]
floppyless="1"
msdosinitiated="1"
OriSrc="\\%SERVERNAME%\RemInst\%INSTALLPATH%\%MACHINETYPE"
OriTyp="4"
LocalSourceOnCD=1
DisableAdminAccountOnDomainJoin=1
[SetupData]
OsLoadOptions="/noguiboot /fastdetect"
SetupSourceDevice="\Device\LanmanRedirector\%SERVERNAME%\RemInst\%INSTALLPATH%"
[Unattended]
OemPreinstall=yes
FileSystem=LeaveAlone
ExtendOEMPartition=0
TargetPath=\WINDOWS
OemSkipEula=yes
InstallFilesPath="\\%SERVERNAME%\RemInst\%INSTALLPATH%\%MACHINETYPE%"
LegacyNIC=1
UnattendMode=FullUnattended
WaitForReboot=no
#Add these lines
OemPnPDriversPath=”\\%SERVERNAME%\RemInst\%INSTALLPATH%\$OEM$\textmode”
DUDisable=no
DriverSigningPolicy=ignore
[MassStorageDrivers]
"Adaptec HOSTRAID driver for Windows XP/2003 x64 Edition"="OEM"
[OEMBootFiles]
aar81xx.cat
aar81xx.inf
aar81xx.sys

150 Disaster Recovery Option Guide

 Operating Systems

txtsetup.oem

6. Stop and restart the RIS service on the head node by typing the following at a
command prompt:
net stop binlsvc
net start binlsvc

Windows Server 2008 Cannot Communicate While Recovering from a Disaster

Valid on Windows Server 2008 systems.

Symptom
When you recover Windows Server 2008 systems from a disaster using a machine
specific disk (MSD), Windows installation media, or both, that contain integrated
network interface card (NIC) drivers, the NIC becomes unavailable to the disaster
recovery process. As a result, the disaster recovery fails and Arcserve Backup displays a
message "Cannot connect to remote media."

Solution
This behavior occurs when you perform disaster recovery using Windows installation
media, an MSD, or both, that contain NIC drivers that require you to restart the
computer to install the NIC drivers.
To remedy this problem, do the following:
1. Rename the NIC driver's INF file (from *.inf to *.inf.bak) on the MSD and restart the
disaster recovery.
2. If the disaster recovery fails, go to the vendor's web site and download drivers for
the NIC that do not require you to restart the computer to install the drivers.
3. After you download the NIC drivers, copy the drivers to a floppy disk or USB thumb
drive and attach the media to the computer. Then you can load the drivers
manually by clicking the Load driver button on the Load driver page.

Operating Systems
This section provides answers to frequently asked questions related to operating
systems.

All Windows Platforms

The information in this section applies to all supported Windows platforms.

Appendix A: Troubleshooting 151

Operating Systems

Operating System Changes During Disaster Recovery

Valid on all Windows platforms

Symptom
My original system has a Windows 2003 Server Edition operating system. Can I perform
disaster recovery using the Windows 2003 Enterprise Server Edition CD?

Solution
No. You should not use a different version of the operating system’s CD to perform the
disaster recovery process.

Temporary Operating System Partitions

Symptom
What partition should I choose to install the temporary operating system?

Solution
Choose the appropriate partition for your operating system, as follows:
Windows XP and Windows 2003:
For ASR disaster recovery, choose the partition on which the operating system was
originally installed.

Command Prompt Access During Disaster Recovery Mode

Symptom
How can I open a command prompt window during the disaster recovery mode?

Solution

Windows XP and Windows 2003:

To open a command prompt in the Advanced Disaster Recovery GUI, click Utilities, and
select Run.

152 Disaster Recovery Option Guide

 Operating Systems

Hardware Changes

Symptom
After my server failed, I replaced the hard disk and some outdated hardware. Now,
when I run the disaster recovery restoration process, it appears to write everything back
to disk, but when I reboot the server I get a bluescreen failure. Why?

Solution
The option is not designed to recover a system on which the hardware has been
changed. When you restore a system, it restores all of the previous systems drivers. The
option attempts to load the drivers for the old hardware, and, if the driver is
incompatible with the new hardware, the operating system fails.
Some hardware changes are permitted, such as audio, video card, and so on. Changes of
SCSI/RAID and network cards require special attention.

Cannot Connect to Server Message

Symptom
My remote disaster recovery fails with the message “failed to connect to the server.”
How can I find out why this happens?

Solution
To determine why the message “failed to connect to the server” was generated,
perform the following steps:

To ensure the remote disaster recovery works

1. Open a command prompt window and ping 127.0.0.1 and localhost.
If this fails, the protocol stack was not installed. Install the protocol stack.
2. Ping any computer in your sub-network. If this fails, perform the following:
a. Check physical connectivity of the ethernet cable.
b. Run ipconfig and check if the IP address and subnet mask are working for each
adapter.

Appendix A: Troubleshooting 153

Operating Systems

c. If there is more than one network adapter, check that each network adapter is
connected to the proper network cable.
d. If you are restoring to a different system, the media access control (MAC)
address of the network adapters may have changed between the backup and
restore system. The option uses the MAC addresses to assign IP addresses
saved during backup. Therefore, IP addresses may be assigned to the wrong
network adapter. Use ipconfig to obtain the MAC address of the new adapters.
Now you can replace the old MAC address stored in the network configuration
file with the new MAC address.
■ For Windows XP/2003/2008
You must modify the network configuration file using a plain text editor.
Open file AdrNet.ini on the MSD floppy, find the key MacAddress in
NetAdptX section and change the MAC address directly.
3. Ping the server using IP.
If this fails, verify that the Arcserve Backup server is on the network and that
the subnet mask is working.
4. Ping the server using server_name.
If this fails, DNS is not working.
5. Verify that DNS is functioning.
If it is not functioning, place the name of the server in the hosts file in disaster
recovery system, reboot the system, and continue with the disaster recovery
process.
6. Use the following command to connect to the server:

net use * \\server_name\Admin$ /user:domain\username

If this fails, verify the following:

a. Verify that you have not changed the Arcserve Backup server user name or
password since the last full backup.
b. Verify the Windows workstation and server services are running on the
Arcserve Backup server.
c. Verify that you can connect to any other system in the network by running the
“net use” command.

154 Disaster Recovery Option Guide

 Operating Systems

d. Verify that you can connect to the Arcserve Backup server from a different
system by running the “net use” command.
e. Verify that you do not have any anti-virus, firewall, or server protection
software running on the backup server, thus preventing remote access to the
server.
f. If you are running Windows 2003 on the backup server, you must reduce the
security level to allow other systems to connect to the backup server. You must
also change the local security policy to allow blank password connections if you
are using a blank password. See the Microsoft documentation, if necessary.
g. If you are using a non-English version of the option, verify that disaster
recovery system and the backup server are in the same code page. If not,
change the code page of the disaster recovery system.

Appendix A: Troubleshooting 155

Operating Systems

Network Driver Not on Product CD

Symptom
My Windows XP or Windows 2003 remote disaster recovery fails with the message,
“failed to connect to the server.” When I installed the operating system, I had to add the
network driver; it was not on the Windows XP or Windows 2003 product CD. Why does
my disaster recovery fail?

Solution
Disaster recovery failed because the Windows XP or Windows 2003 CD does not support
the network card you have in the machine. This can be resolved using one of the two
methods listed below:
■ You can use the Bootable CD for Windows XP/2003 integrated with network
adapter drivers.
■ When creating Machine Specific Recovery Disk using the Boot Kit wizard, select the
Copy network adapter driver files to MSD option. This will integrate network
adapter driver files to MSD automatically as shown in the illustration below:

156 Disaster Recovery Option Guide

 Operating Systems

Server Admin error when creating MSD using Floppy Disk

Valid on Windows Server 2008 (x64)

Symptom
When creating Machine Specific Disk for 64-bit (x64) Windows Server 2008 using a
floppy disk, you get insufficient floppy disk capacity error.

Solution
You get this error message, when you try to integrate network adapter drivers with the
MSD. You must disable "Copy network adapter driver files to MSD" and create MSD
without network driver. This will not integrate any device driver to MSD so the capacity
of a floppy is enough to store the MSD.
However, for the network device drivers, you can browse to the directory of C:\Program
Files\CA\ARCserve Backup\DR\BackupServerName\ClientName\DRV, and copy all the
files under that directory to another floppy disk or USB flash disk.
While performing disaster recovery, if you want to install network device driver, insert
floppy or USB flash disk which contains the driver files, select the driver file to install it
on the device driver install page.

Note: BackupServerName is the server name of the backup server and the ClientName is
the server name of the client agent.

Appendix A: Troubleshooting 157

Operating Systems

Recover Virtual Hard Disk (VHD) Using Disaster Recovery Option

Valid on Windows Server 2008 R2

Symptom
How can I re-create .vhd files that are mounted as a volume?

Solution
The Arcserve Backup disaster recovery process cannot re-create .vhd files that are
mounted as a volume. You can use the following steps to recover .vhd files from a
disaster:

To recover .vhd files from a disaster

1. Using the Arcserve BackupDisaster Recovery Option, you must recover the entire
computer.
2. Restart the computer.
3. After the computer is restarted, create the virtual hard disk (VHD) and then mount
the VHD.
The mounting of the VHD is complete.
4. Create a new volume on the VHD, and then format the new volume.
The formatted volume of the VHD is ready.
5. Open the Arcserve Backup Restore Manager.
The Restore Manager Wizard opens.
6. Recover the VHD by performing a volume level restore of the VHD mounted
volume.
The recovery process is complete.
Note: When you use this process to recover VHDs using Disaster Recovery Option,
Arcserve Backup restores the mounted drives as physical disks. For more information
about virtual hard disk, see Microsoft documentation.
Also, Arcserve Backup cannot recover VHD boot systems from a disaster. Arcserve
Backup demonstrates this behavior because the Automated System Recovery (ASR)
writer cannot back up .vhd files. As a result, there are no mechanisms that you can use
to recover VHD boot systems from a disaster.

158 Disaster Recovery Option Guide

 Operating Systems

Data is not recovered on a volume that is mounted to a directory on C drive but is not assigned any driver
letter

Symptom
Data on volume which is mounted to a directory of a different volume, and is not
assigned any drive letter is not restored during Disaster Recovery. After DR reboot, I
found the volume is even not formatted.

Solution
Disaster Recovery depends on Windows ASR (Automated System Recovery) to restore
disk partitions, volumes and file system of volumes. Volumes on basic disk without
assigned drive letter will not be formatted by Windows ASR, but volumes on dynamic
disk without drive letter assigned will be formatted by Windows ASR.
Data on these volumes can be recovered manually after disaster recovery. However, if
the volume remains unformatted, format it manually. You can use the following
procedure to recover data on these volumes:

To recover data on volumes

1. Open Control Panel from Start menu, and select Administrative Tools and then
select Computer Management.
The Computer Management screen appears.
2. Select Disk Management.
3. Right click on the partition/volume which is not formatted, and select Format…
option.
4. Format the volume using the same file system format as it was before disaster
recovery.
5. Open the Arcserve Backup Manager.
6. Select Restore on the Navigation bar from the Quick Start menu.
The Restore Manager opens.
7. Click Restore and select Restore by Session from the Source tab.
8. Expand the session and search for the directory into which the volume is mounted.
9. Select this directory, and choose Restore to Original Location, and submit a restore
job.

Appendix A: Troubleshooting 159

Operating Systems

Media Verification

Symptom
During local disaster recovery, I received the message “Please mount media XYZ,
Random Id 1234, Sequence 1.” How can I verify that the media is in the tape drive or
changer?

Solution
The system needs some time to inventory all of the tapes in your library. Click Retry to
allow more time for the changer to initialize. You can load only the necessary tapes for
recovery to shorten the time the system needs to inventory the tape library.

Verification of Storage Device Attachment

Symptom
How can I verify that the storage device attached to the system is functioning properly
during a local disaster recovery?

Solution
It usually takes some time for a changer to initialize. Do not stop the disaster recovery
process during this time. See the following instructions.
■ If you are using a changer, use the chgtest utility from the disaster recovery
command prompt. This utility is not copied during the disaster recovery process.
You must copy it manually from the Arcserve Backup CD/DVD to the disaster
recovery directory to use it.
■ If you are performing disaster recovery from a tape drive, run the tapetest utility
from the disaster recovery command prompt. This utility can be found in
the%WINDIR%\system32\DR directory of the system being recovered.

Windows Setup Message

Symptom
During disaster recovery bluescreen mode, I sometimes see the Windows setup
message “Setup has performed maintenance on your hard disk. You must restart your
computer to continue with setup. If there is a floppy disk in drive A, remove it. To restart
your computer, press Enter.” I press Enter to restart my computer and get the message
“ntoskrnl.exe is missing” and the disaster recovery fails.

Solution
If you receive this message, you must press Enter to restart your computer and begin
the disaster recovery process from the beginning.

160 Disaster Recovery Option Guide

 Operating Systems

Cannot See Partitions

Symptom
I have hardware RAID5 volumes configured in the system and partitions created on the
drives. During disaster recovery I cannot see the partitions created by disaster recovery
on all the drives. Why?

Solution
If you are using a hardware RAID adapter, you must always enter the manufacturer
provided driver for the RAID adapter during the disaster recovery process. If you did not
need the driver during the operating system installation, you must still provide it during
disaster recovery. If you do not provide the driver for the RAID adapter, you will
experience problems accessing the RAID adapter (although you can see the disks).

Process Asks for Missing Files

Symptom
When the disaster recovery process is in the bluescreen text setup mode, it is asking for
some missing files and I have to press Esc to proceed with the disaster recovery process.
Why?

Solution
This can happen if the CD media is corrupted or if the Microsoft Windows CD being used
to create the bootable media is a Microsoft Developer Network (MSDN) pre-release
version CD. Recreate the bootable media using the Microsoft Windows CD.

Certificate Server Fails to Start

Symptom
After I perform a disaster recovery, the Certificate Server on the recovered machine fails
to start. How can I start it properly?

Solution
If the Certificate Server fails to start after disaster recovery, perform the following
procedure to bring it back:
1. Reboot the recovered machine.
2. While the machine is starting, press F8 to put the machine into “Directory services
recovery mode”.
3. Perform a complete system state restore of the machine.
4. Reboot the machine back to normal mode.

Appendix A: Troubleshooting 161

Applications

Hard Disk Corrupted Message

Symptom
When performing disaster recovery on a Windows 2003 machine. I booted from the
Windows CD and pressed F2. After the system initialized, I received an error message
saying that my hard disk may be corrupted and the ASR process failed. What can I do?

Solution
This problem can happen during the disaster recovery process on Windows XP and
Windows 2003, including OBDR, due to a Windows ASR problem. To work around this
problem, clean the hard disks with a bootable DOS disk and use the FDisk utility, or boot
from a normal Windows installation CD and remove all the partitions manually. After
the hard disks are cleaned, restart the disaster recovery process.

System Running Out of Free Space

Valid on Windows 2008, Windows 2008 R2

Symptom
When recovering a Windows 2008 machine, DR failed during the restore process and
the machine rebooted. The machine cannot start because the system state session is
not restored. I checked the system and noticed that the 'X:' volume has no free space.
Because of this, I am not able to install my NIC driver, so the DR process cannot
continue.

Solution
In Windows 2008 and Windows 2008 R2, the DR process runs in WinPE. A temporary
'X:\' volume will be created for the WinPE system. DR related binaries and other files
(such as drivers, logs) will be copied to the X:\ volume. The DR option creates 10 MB
free space to install drivers during DR. If the size of your drivers is more than 10 MB, you
must install the required mini-drivers. Only SCSI, FC, and NIC drivers are required during
DR.
Another solution is, you can remove all driver files from MSD (MSD is copied to X:\ and
consumes some free space), then install the most necessary drivers with 'Utilities->Load
Driver Utility' during the DR process.

Applications
This section provides answers to frequently asked questions related to specific
applications.

162 Disaster Recovery Option Guide

 Applications

Symptom
After I run a Disaster Recovery on a server running Citrix Presentation Server 4.0, when I
start the Citrix Presentation Server Console, I get the error "Pass-though Authentication
failed. The service could not be contacted. Make sure the IMA service is installed and
running." What should I do?

Solution
To successfully log into the Citrix Presentation Server Console, start the Independent
Management Architecture (IMA) service.

Note: If the Citrix Presentation Server was installed using Microsoft SQL Server, you
must restore all databases, including the master database before starting the IMA
service.

For more information, see the Disaster Recovery section of the Agent for Microsoft SQL
Server Guide.

Appendix A: Troubleshooting 163

Appendix B: Recovering SAN Configurations
The Disaster Recovery Option supports backup servers in Storage Area Network (SAN)
configurations. You can recover the primary SAN backup servers and any member SAN
servers in Windows Server 2003 environments.

This section contains the following topics:

Recover the SAN (see page 165)
How SAN Disaster Recovery Works (see page 165)

Recover the SAN

There are no special configurations or settings required to recover primary and member
servers. The option can recover any SAN server, as long as a full computer backup was
performed using Arcserve Backup.

You must, however, collect all necessary drivers for any SCSI cards, Fibre Channel cards,
and network cards.

How SAN Disaster Recovery Works

When recovering primary or member, the option can determine if the current server is a
primary server or member server.
■ If the current server is a primary server, the option connects to the SAN and uses
the devices on the SAN directly.
■ If the current server is a member server, the option first contacts the primary
server. The option then communicates with the primary SAN server to handle any
device operations on the SAN.

Appendix B: Recovering SAN Configurations 165

Appendix C: Recovering Clusters
Disaster recovery in a Windows-based cluster environment is a complex task. Although
Arcserve Backup makes it easier to recover your mission-critical cluster environment, it
still requires some planning and effort. It is important that you understand the concepts
described in this guide and test the scenarios suitable for your specific environment.

A server cluster is a group of independent servers running cluster services and working
collectively as a single system. Server clusters provide high-availability, scalability, and
manageability for resources and applications by grouping multiple servers running
Windows 2003, Windows 2008, Windows 2008 R2, and Windows Server 2012 operating
systems.

Note: Windows 2008, Windows 2008 R2, and Windows Server 2012 do not support
performing disaster recovery operations using traditional methods. For more
information, see the Knowledge Base document on the Arcserve Support Online website
named How to Recover Windows 2008 Cluster from a Disaster.

This appendix provides information about recovering cluster-shared disks, failed cluster
nodes, or an entire cluster quickly, with minimum interruption to the service.

This section contains the following topics:

Cluster Failure Scenarios (see page 167)
Scenario 1: No Shared Disk Failure (see page 173)
Scenario 2: Shared Disk Failure (see page 174)

Cluster Failure Scenarios

Several types of failures can occur in the cluster environment. The following types of
failure can happen separately or at the same time:
■ Some cluster nodes fail (primary node failure and secondary node failure)
■ Shared disk fails (cluster non-quorum disk failure)
■ Partial shared disk fails
■ Entire cluster fails including cluster nodes and shared disks

The scenarios specified in this section outline the steps you can take to recover from
various types of cluster failure.

Note: If no tape device is attached to any of the cluster nodes, you can remotely recover
a cluster service using the option. To do so, follow the instructions on performing a
remote disaster recovery.

Appendix C: Recovering Clusters 167

Cluster Failure Scenarios

Requirements
The requirements in this section specifies the Disaster Recovery Option to recover a
cluster.

Software Requirements

To perform disaster recovery on clusters, you must meet the following software
requirements:
■ Microsoft Windows 2003, Windows 2008, Windows Server 2008 R2, or Windows
Server 2012 installed on all computers in the cluster.
■ A name resolution method, for example, Domain Naming System (DNS), Windows
Internet Naming Service (WINS), or HOSTS.
■ A Terminal Server for administering remote clusters.
■ Arcserve Backup for Windows and the Disaster Recovery Option, if backup devices
such as tape devices or tape library devices are attached to one or all cluster nodes.
If no backup devices are attached to the cluster setting, the Client Agent for
Windows should be installed on all cluster nodes that require data protection.

Hardware Requirements

To perform disaster recovery on clusters, you must meet the following hardware
requirements:
■ The hardware for a cluster service node must meet the hardware requirements for
Windows 2003, Windows 2008, or Windows 2008 r2 Enterprise Server.
Note: For information about the hardware requirements for Windows 2008,
Windows Server 2008 R2, and Windows Server 2012 operating systems, see the
Knowledge Base document on the Arcserve Support Online website named How to
Recover Windows 2008 Cluster from a Disaster.
■ Cluster hardware must be on the Cluster Service Hardware Compatibility List (HCL).
■ Two HCL-approved computers comprised of the following:
– A boot disk with Windows 2003 Enterprise Server installed. The boot disk
cannot be located on the shared storage bus.
– Boot disks and shared disks must be on separate SCSI channels (SCSI PathID);
separate adapters (SCSI PortNumber) are not required. You can use a single
multi-channel SCSI or Fibre Channel adapter for both boot and shared disks.
– Two PCI network adapters on each computer in the cluster.
– An HCL-approved external disk storage unit that connects to all computers. This
is used as the clustered disk. A RAID is recommended.

168 Disaster Recovery Option Guide

 Cluster Failure Scenarios

– All hardware should be identical, slot for slot, card for card, for all nodes. This
makes configuration easier and mitigates potential compatibility problems.
– Backup devices such as tapes or tape library devices can be attached to one or
all cluster nodes. It is not always necessary to have backup devices attached to
the cluster nodes. If you do not have backup devices attached to the cluster
nodes, the Client Agent for Windows should be installed in all cluster nodes
that require data protection.

Shared Disk Requirements

To recover your clusters, you must meet the following requirements:

■ All shared disks, including the quorum disk, must be physically attached to a shared
bus.
■ Verify that disks attached to the shared bus can be seen from all nodes. This can be
checked at the host adapter setup level. See the manufacturer’s documentation for
adapter-specific instructions.
■ SCSI devices must be assigned unique SCSI identification numbers and properly
terminated, as per manufacturer’s instructions.
■ All shared disks must be configured as basic, as opposed to dynamic.

We strongly recommend the use of fault-tolerant RAID configurations (for example,

RAID level 5) for all disks, rather than stripe sets without parity (for example, RAID level
0) although this is not a shared disk requirement.

Special Considerations
The following provides information about special considerations for clusters:
■ We do not recommend a partial shared disk configuration in which some disks are
owned by one node and some disks are owned by another node.
■ To avoid complications when matching disks, shared disks should be the last disks
and have the highest number when viewed from Administrative Tools, Computer
Management, and Disk Management.

Appendix C: Recovering Clusters 169

Cluster Failure Scenarios

■ For Windows 2003, run the dumpcfg.exe utility (available on the Windows Server
2003 Resource Kit) to save the cluster quorum disk signature. It is good practice to
preserve the important hard disk signatures if this information is not often used.
For remote backup jobs, run the utility from the cluster machine.
For local backup jobs, use the Global Options dialog to run dumpcfg.exe as a pre-job
during a backup to ensure that up-to-date information about the critical hard disk is
available. To configure the pre-job, perform the following steps:
■ For Windows Server 2008, Windows Server 2008 R2, and Windows Server 2012, run
the DiskPart utility, to obtain and record the signature of the disk and to shift focus
to a unique identifier (signature) of the disk.

To configure the pre-job

1. From the Global Options dialog, click the Pre/Post tab.
2. In the field Enter the name of the file/application to execute before the job
starts, enter the following command:
c:\dumpcfg > C:\cluster\DR\[Server_Name]\[Machine_Name]\dumpcfg.txt

170 Disaster Recovery Option Guide

 Cluster Failure Scenarios

■ You can configure disaster recovery information to be saved to an alternate

location on a different computer to further protect disaster recovery information
■ On most cluster computers, there is no need to stop the shared disks. The cluster
can continue to function during disaster recovery. Check your hardware
documentation for more information about how to avoid shutting down the hard
disks.

Terminology
The following defines common cluster terms.
Primary node
The node that owns all shared disk resources during backup.
Secondary node
A node that does not own any shared disk resources during backup.
Quorum Disk
A shared disk used to store cluster configuration database checkpoints and log files
that help manage the cluster. This disk is critical to restore the cluster service. The
failure of the quorum disk causes the entire cluster to fail.

Appendix C: Recovering Clusters 171

Cluster Failure Scenarios

Non-quorum Disk
A shared disk used to store shared resources including data, database, and
application information. These disks are used in the typical fail-over scenario so that
the data on the non-quorum shared disks information is always available. The
failure of the non-quorum disk does not, in general, cause the entire cluster to fail.
Partial Shared Disk
A specific type of shared disk. In a partial shared disk configuration, shared disks can
have a unique, one-to-one relationship with individual nodes. Some shared disks
are owned by one node and some disks are owned by another node during backup.

The following diagram illustrates a typical two-node cluster setting:

Cluster Disaster Recovery Requirements

You must have the following information to recover failed clusters:
■ Cluster name
■ Cluster IP address and subnet mask
■ Cluster node names
■ Cluster node IP addresses
■ The assignment of all drive letters including all private and shared hard disks
■ All disk signatures (To obtain disk signatures, run one of the following utilities:)
■ dumpcfg.exe for Windows 2003
■ DiskPart for Windows Server 2008, Windows Server 2008 R2, and Windows
Server 2012

172 Disaster Recovery Option Guide

 Scenario 1: No Shared Disk Failure

■ All disk numbering schemes (to find these schemes, select Administrative Tools,
Computer Management, Disk Management and note the disk number matching
each physical disk for each computer)
■ Cluster group name
■ Cluster preferred nodes
■ Cluster fail over policies
■ Cluster resource names
■ Cluster resource types
■ Cluster group membership
■ Cluster resource owners
■ Cluster resource dependencies
■ Cluster restart properties

Scenario 1: No Shared Disk Failure

The cases specified in this section are the most common failures in the Windows cluster
environment.

Recover Secondary Node

To recover a secondary node in the cluster
1. Disconnect the shared disks from the secondary node.
Note: On most cluster computers, there is no need to shut down the shared disks.
This allows the cluster to function during disaster recovery. However, shutting
down the cluster service on some cluster computers on the primary node might be
required. Check your hardware guide for more information about how to avoid
shutting down shared disks.
2. Follow the usual disaster recovery process to recover the secondary node.
3. Connect the shared disks to the secondary node when the restoration is complete.
4. Reboot the secondary node.

Your cluster should now be back online.

Appendix C: Recovering Clusters 173

Scenario 2: Shared Disk Failure

Recover the Primary Node

To recover a failed primary node and ensure that the cluster is working properly
1. Disconnect the shared disks from the primary node.
Note: On most cluster computers, there is no need to shut down the shared disks.
This allows the cluster to function during disaster recovery. However, shutting
down the cluster service on some cluster computers on the primary node might be
required. Check your hardware guide for more information about how to avoid
shutting down shared disks.
2. Follow the usual disaster recovery process to recover the primary node.
3. Connect the shared disks when the restoration is complete.
4. Reboot the primary node.

Your cluster should now be back online.

Scenario 2: Shared Disk Failure

There are several possible causes for shared disk failure and these are illustrated in the
cases specified in this section. The first five cases discuss non-partial shared disk cluster
configurations and the sixth discusses partial shared disk cluster configurations.

Recover Cluster Non-quorum Shared Disks with No Node Failures

To recover cluster non-quorum shared disks with no node failures in the cluster
1. Stop the cluster service on the secondary node and disconnect the shared disks
from the secondary node.
2. If a non-quorum shared disk is physically damaged, perform the following steps:
a. Shut down the primary node.
b. Replace the cluster non-quorum shared disk with new disks.
c. Have the Cluster Disaster Recovery Requirements readily available for
reference. For more information, see the Cluster Disaster Recovery
Requirements (see page 172).
d. To restore the original disk signature for the shared disk, run one of the
following utilities:
■ dumpcfg.exe for Windows 2003 (See the output file created by this utility
during the backup.)
■ DiskPart for Windows Server 2008, Windows Server 2008 R2, and Windows
Server 2012

174 Disaster Recovery Option Guide

 Scenario 2: Shared Disk Failure

e. Restart the primary node and the cluster services.

f. Recreate the partitions on the non-quorum shared disk.
g. Format the partitions according to the Cluster Disaster Recovery Requirements.
3. Run a restore job from the Arcserve Backup machine to restore the data to a
non-quorum shared disk. Select the full volume restore to recover all lost
non-quorum volumes in the shared disks.
4. When the restore job finishes, use the Cluster Administrator to bring the shared
disk back on line.
5. Reconnect the shared disks and restart the cluster service on the secondary node.

Your cluster should now be back online.

Recover Cluster Quorum Disks with No Node Failures

To recover cluster quorum disks with no node failures
1. Stop the cluster services on the secondary node.
2. Shut down the secondary node.
3. On the primary node, from the Windows Service Control Manager, set the cluster
service startup type to Manual.
4. From the Device Manager View menu, select Show Hidden Devices and disable the
Cluster Disk Driver setting.

5. If the cluster quorum disks are physically damaged, perform the following steps:
a. Shut down the primary node.
b. Replace the cluster quorum shared disk with new disks.
c. Start the primary node.
Note: Have the Cluster Disaster Recovery Requirements readily available for
reference.

d. To restore the original disk signature for the shared disk, run one of the
following utilities:
■ dumpcfg.exe for Windows 2003 (See the output file created by this utility
during the backup.)
■ DiskPart for Windows Server 2008, Windows Server 2008 R2, and Windows
Server 2012
e. Recreate and reformat the partitions on the non-quorum shared disk.
6. From the Device Manager View menu, select Show Hidden Devices and enable the
Cluster Disk Driver setting.

Appendix C: Recovering Clusters 175

Scenario 2: Shared Disk Failure

7. Restore the system state backup. In Arcserve Backup, select System State session
and right-click to select the local option.
The System State Restore Options dialog opens.

Note: If the cluster nodes are Active Directory Servers, you must reboot the primary
node into directory restore mode when restoring the system state session.
8. Restart the primary node.
9. If the cluster files are not restored to the quorum disk, run the caclurst.exe utility to
load the cluster database from the following:
%windir%\clusbkup

caclurst.exe is available in the Home directory.

caclurst /s c:\%SystemRoot%\cARCservelusbkup /q Q:

If this is a remote disaster recovery, copy the caclurst.exe file to the Client Agent for
Windows directory.
10. Reboot the primary node.
11. Connect the shared disks to the secondary node.
12. Start the secondary node.

Recover All Shared Disks with No Node Failures in the Cluster

To recover all shared disks with no node failures in the cluster, restore the quorum disk
and then restore the other shared disks. For information about restoring the quorum
disk, see section Recover Cluster Quorum Disks with No Node Failures (see page 175).

176 Disaster Recovery Option Guide

 Scenario 2: Shared Disk Failure

Recover Primary Nodes with Shared Disk Failure in the Cluster

To recover a primary node with shared disk failures in the cluster
1. Shut down the secondary node.
2. Disconnect the shared disks from the secondary node.
3. Follow the disaster recovery procedure to recover the primary node.
4. When the restoration is complete, reboot the primary node.
5. Start the cluster services on the primary node.
6. Connect the shared disks to the secondary node.
7. Reboot the secondary node.
8. If necessary, start the cluster services on the secondary node.

Your cluster should now be back on line.

Recover Entire Clusters

To recover an entire cluster
1. To recover all secondary nodes, perform the following procedure:
a. Stop the cluster services on all nodes.
b. Disconnect the shared disks from the secondary node.
c. Shut down all nodes.
d. Follow the disaster recovery procedure to recover the secondary node.
e. If there is more than one secondary node, repeat the previous steps to recover
all secondary nodes.
f. Shut down all secondary nodes while recovering the primary node with shared
disks resources.
Note: All nodes and shared disks should be shut down at this time.
2. To recover the primary node with shared disks failure, perform the following tasks:
a. Follow the disaster recovery procedure to recover the primary node.
b. Start all shared disks.
c. When the restoration is complete, reboot the primary node.

Appendix C: Recovering Clusters 177

Scenario 2: Shared Disk Failure

d. Start the cluster services on the primary node.

e. Restart all secondary nodes.
f. Start the cluster services on the secondary node.

Your cluster should now be back online.

Recover Clusters with Partial Shared Disk Configurations

In an environment with a partial shared disk configuration, shared disks can have a
unique, one-to-one relationship with individual nodes. We recommend that you have
the Cluster Disaster Recovery Requirements readily available for reference when
performing this disaster recovery process.

You must perform the following tasks:

1. Recover one node with some shared disks first while other shared disks that are not
owned by this node are shut down.
2. Recover another node with some shared disks. You must shut down all shared disks
not owned by the node.
3. Repeat this process until you have recovered all nodes with shared disk resources.

After performing these actions, you can recover the nodes with no shared disk
resources.

To recover a cluster with a partial shared disk configuration

1. Recover one node with some shared disk resources by performing the following
steps:
a. Stop the cluster services on all nodes.
b. Disconnect shared disks not owned by this node during backup. Refer to the
Cluster Disaster Recovery Requirements and dumpcfg.txt to identify which
shared disks are not owned by this node.
c. Follow the disaster recovery procedure to recover the node.
2. Repeat the previous step until you have recovered all nodes with some shared disk
resources.
3. Recover nodes with no shared disk resources. Follow the disaster recovery
procedure to recover the node.
4. Restart all nodes in the following order:
a. Restart all nodes with shared disk resources.
b. Restart all nodes without shared disk resources.
Your cluster should now be back online.

178 Disaster Recovery Option Guide

Appendix D: Recovering NEC Clusters
Disaster recovery in a Windows-based cluster environment is a complex task. Although
Arcserve Backup makes it easier to recover your mission-critical cluster environment, it
still requires some planning and effort. It is important that you understand the concepts
described and test the scenarios suitable for your specific environment.

A server cluster is a group of independent servers running cluster services and working
collectively as a single system. Server clusters provide high-availability, scalability, and
manageability for resources and applications by grouping multiple servers running
Windows 2003 Advanced Server.

The following sections provide information about recovering the cluster-shared disks,
failed cluster nodes, or the entire cluster, quickly and with minimum interruption to the
service.

This section contains the following topics:

Disaster Recovery Requirements (see page 179)
Disaster Recovery Considerations (see page 181)
Information Required to Recover Cluster Nodes (see page 181)
Disaster Recovery on NEC CLUSTERPRO/ExpressCluster SE (see page 182)
Disaster Recovery on NEC CLUSTERPRO/ExpressCluster LE (see page 189)
Arcserve backup fails to start after recovery using the Disaster Recovery Option on
CLUSTERPRO X2.0 in mirrored disk environment (see page 195)

Disaster Recovery Requirements

This section provides the hardware and software requirements for the Disaster
Recovery Option to recover an NEC cluster.

Software Requirements
You must satisfy the following software requirements to install Arcserve Backup as a
CLUSTERPRO/ExpressCluster-aware application:
■ Install Arcserve Backup on a switched disk of the cluster with the same drive letter
assigned to the volume from all nodes for Active/Passive job failover capability.
■ Install the same Arcserve Backup components on all nodes. You must configure
each of these components in the same way.

Appendix D: Recovering NEC Clusters 179

Disaster Recovery Requirements

■ Use the same Arcserve Backup Device Group Name for the same devices in the
Arcserve Backup configuration on each node of the cluster. To ensure this, use the
default Device Group Names assigned by Arcserve Backup when you use Device
Configuration.
■ Use the same Arcserve Backup system accounts for all Arcserve Backup servers
installed on each of the cluster nodes.
■ Ensure that the Cluster nodes are in the same domain during the installation.

Hardware Requirements
You must meet the following hardware requirements to install Arcserve Backup as a
CLUSTERPRO/ExpressCluster-aware application:
■ Ensure that all cluster nodes have identical hardware configurations (for example,
SCSI adapters, Fiber Adapters, RAID Adapters, network adapters, and disk drives).
■ Use separate SCSI/Fiber adapters for disk and tape devices.
Note: Ensure that the hardware for all nodes is similar, if not identical, to make
configuration easier and eliminate any potential compatibility problems.

Requirements for NEC CLUSTERPRO/ExpressCluster Shared Disks

You must satisfy the following minimum requirements for the NEC
CLUSTERPRO/ExpressCluster Shared Disk:
■ All shared disks, including the cluster disk, shared disk, and switched disk, must be
physically attached to a shared bus.
■ Disks attached to the shared bus must be visible from all nodes. To verify this at the
host adapter setup level, see the manufacturer’s documentation for
adapter-specific instructions.
■ SCSI devices must be assigned unique SCSI identification numbers and properly
terminated, as per manufacturer’s instructions.
■ All shared disks must be configured as basic (as opposed to dynamic).

Note: We recommend the use of fault-tolerant RAID configurations (for example, RAID
level 5) for all disks, rather than stripe sets without parity (for example, RAID level 0),
although this is not a shared disk requirement.

180 Disaster Recovery Option Guide

 Disaster Recovery Considerations

Disaster Recovery Considerations

You should consider the following information when protecting NEC clusters:
■ We do not recommend that you use partial shared disk configuration, in which
some disks are owned by one node and some disks are owned by another node.
■ To avoid complications when matching disks, shared disks should be the last disks
and should have the highest number when viewed from Administrative Tools,
Computer Management, Disk Management.
■ You can configure disaster recovery information to be saved to an alternate
location on a different machine to further protect disaster recovery information
■ You must back up the local disk of each cluster node with a physical hostname and
shared disks with the virtual computer name (switched disk, cluster disk, or shared
disk).

Information Required to Recover Cluster Nodes

We recommend that you collect the following information to successfully perform
disaster recovery on cluster nodes:
■ Cluster name
■ Cluster IP address (Public and interconnect IP) and subnet mask
■ Cluster node names
■ Cluster node IP addresses
■ All drive letter assignments, including all private and shared hard disks
■ All disk numbering schemes. This can be obtained by selecting Administrative Tools,
Computer management. Select Disk Management. Note the disk number matching
each physical disk for each machine.
■ Partitioning information for the shared disk
■ All cluster letters assign schemes. Select Start, NEC ExpressCluster Server, Disk
Administrator, and select Assign cluster letters.
■ Cluster group information, including the following:
– Group name
– Resources name and configurations
– Registry information
– Failover policies

Appendix D: Recovering NEC Clusters 181

Disaster Recovery on NEC CLUSTERPRO/ExpressCluster SE

– Monitor group information

– Failover server lists
– Resource dependencies

Disaster Recovery on NEC CLUSTERPRO/ExpressCluster SE

Several types of failures can occur in a cluster environment. The following types of
failure can happen separately or at the same time:
■ Shared disk fails
■ Some cluster nodes fail (primary node failure and secondary node failure)
■ Entire cluster fails, including cluster nodes and shared disks

This section provides the procedures to follow to recover from various types of cluster
failure.

Note: If the cluster node is not a backup server (no tape device is attached to the
cluster node), follow the instructions for performing a remote disaster recovery.

Arcserve Backup Installed Outside NEC CLUSTERPRO/ExpressCluster SE Cluster

This section provides procedures to resolve cluster failures when Arcserve Backup is
installed outside the cluster.

Recover Data on Failed NEC CLUSTERPRO/ExpressCluster SE Shared Disks

If the shared disk fails, but the cluster nodes are undamaged, perform the following
steps to recover data residing on the shared disks:

To recover data residing on the shared disks

1. On each cluster node, select Control Panel, Services, and change the Startup Type of
the following services to Manual:
■ NEC ExpressCluster Server
■ NEC ExpressCluster Log Collector
2. Shut down the cluster and turn off all servers.
3. Turn off the shared disk and replace the shared disk if necessary.

182 Disaster Recovery Option Guide

 Disaster Recovery on NEC CLUSTERPRO/ExpressCluster SE

4. Turn on the shared disk, and set the parameters for the shared disk.
If RAID reconstruction or LUN configuration change is necessary, use the setting
tool attached with the shared disk. See the shared disk documentation for
information about the setting tool.
To perform any setting or configuration from a cluster node, turn on only one
server at a time.
5. On the primary cluster node only, perform the following procedure:
a. Write a signature (identical to the original) to the disk with the operating
system’s disk administrator, if one does not already exist.
b. Recreate the original partitions on the disk. If X-Call settings have been
performed to HBA, you must connect the partition using the NEC
ExpressCluster disk administrator before formatting.
Note: X-Call is a setting that enables viewing of the shared partition from both
the active and passive sides. See the CLUSTERPRO/ExpressCluster products
document for more information about the setting for X-Call.
c. Using the operating system’s disk administrator, specify the original drive letter
to the shared disk.
d. Use Arcserve Backup to restore the backed up data to the shared disk.
e. If you have performed X-Call settings for a disk, start the NEC ExpressCluster
disk administrator and specify the recovered shared disk as X-CALLDISK in
X-CALL DISK configuration.
If you have performed X-Call settings for HBA, these settings are not changed.
Go on to the next step.
f. If the disk access path has been dualized, confirm that the access path is
dualized. For example, if the NEC dual port utility 2000 Ver.2.0 (UL1214-102) is
used, see the manual attached with the product.
g. Reboot the server.
h. Confirm that the drive letter is identical to the one you set in the previous step
using the operating system’s disk administrator.
i. Check the cluster letters on the CLUSTER disk partition with the NEC
ExpressCluster disk administrator. If the cluster letter does not appear, set it to
the original letter.
j. Shut down the cluster node.
6. Perform the following steps on all cluster nodes:
a. Boot up the cluster node.
b. Using the operating system’s disk administrator, specify the original drive letter
to the shared disk, if necessary.

Appendix D: Recovering NEC Clusters 183

Disaster Recovery on NEC CLUSTERPRO/ExpressCluster SE

c. Set the Startup type of the following services from Manual to Automatic:
■ NEC ExpressCluster Server
■ NEC ExpressCluster Log Collector
d. Shut down the server and shut down the cluster node.
7. Start all cluster nodes and perform the Return to cluster(R) operation from the NEC
ExpressCluster Manager. Recover all servers to Normal.

Recover One Failed Cluster Node on NEC CLUSTERPRO/ExpressCluster SE

A cluster node that fails is automatically isolated from the cluster and all Cluster Groups
active on the node are failed over to other healthy nodes.

To recover the failed cluster node

1. Shut down the failed node.
2. Disconnect shared disks from the node.
3. Follow the normal remote disaster recovery process to recover the node.
Note: Restore only the local disk partitions during the disaster recovery.
4. Connect the shared disks to the node.
5. Reboot the node after restoration.
6. Perform the NEC ExpressCluster Server Return to Cluster operation, using one of
the following methods:
■ Select a server name and select Control, Return to Cluster.
■ Right-click a server and select Return to Cluster from the pop-up menu.
■ Select a server and click the Return to Cluster icon on the toolbar.
The Return to Cluster operation corrects inconsistencies in the configuration
information of the cluster node where the fault occurred and returns it to normal
cluster operation.

Recover Entire Clusters on NEC CLUSTERPRO/ExpressCluster SE

You can recover an entire cluster.

To recover an entire cluster

1. Stop the cluster services on all nodes.
2. Disconnect shared disks from the all nodes.
3. Ensure that all cluster nodes are shut down.

184 Disaster Recovery Option Guide

 Disaster Recovery on NEC CLUSTERPRO/ExpressCluster SE

4. To recover all cluster nodes one by one, follow the procedure provided in the
section Recover One Failed Cluster Node on NEC CLUSTERPRO/ExpressCluster SE in
this document.
Note: Perform the recovery of one node at a time, and ensure that all other nodes
are shut down and the shared disk is disconnected during this process.
5. Shut down all cluster nodes.
6. To recover the cluster shared disks, perform the procedure provided in the section
Recover Data on Failed NEC CLUSTERPRO/ExpressCluster SE Shared Disks in this
document.

Arcserve Backup Installed on the NEC CLUSTERPRO/ExpressCluster SE Cluster

Performing disaster recovery with Arcserve Backup installed on an NEC
CLUSTERPRO/ExpressCluster cluster requires special consideration when creating your
backup jobs:
■ Do not use filters to exclude files or folders residing on volumes containing the
Arcserve Backup installation when submitting backup jobs using the physical node
name.
■ You can use filters to exclude files or folders residing on other shared disk or
mirrored volumes from backups when creating backup jobs using the physical node
name. These volumes should be backed up using the virtual hostname.

Shared Disk Failure on NEC CLUSTERPRO/ExpressCluster SE

This section provides the procedures to follow to recover your data if your shared disk
fails.

Recover Data with Arcserve Backup Installed on NEC CLUSTERPRO/ExpressCluster SE Shared Disks

To recover the data residing on the shared disks, if the Arcserve Backup was installed on
the shared disk, perform the following procedure:

To recover the data residing on the shared disks

1. On each cluster node, select Control Panel, Services, and change the Startup Type of
the following services to Manual:
■ NEC ExpressCluster Server
■ NEC ExpressCluster Log Collector
2. Shut down the cluster and turn off all servers.
3. Turn off the shared disk. Replace the shared disk, if necessary.

Appendix D: Recovering NEC Clusters 185

Disaster Recovery on NEC CLUSTERPRO/ExpressCluster SE

4. Turn on the shared disk and set the shared disk parameters.
If you must reconstruct a RAID configuration or change a LUN configuration, use the
setting tool belonging to the shared disk. See the shared disk product
documentation for more information about the setting tool.
If you perform any settings or configuration from a cluster node, turn on only one
server at a time.
5. Perform the following steps on the primary cluster node:
a. Perform local disaster recovery on the primary cluster node. Ensure that the
data on the shared disk containing the Arcserve Backup installation is restored.
b. If you have performed X-Call settings for a disk, start the NEC ExpressCluster
Disk Administrator and specify the recovered shared disk as X-CALLDISK in the
X-CALL DISK configuration.
If you have performed X-Call settings for HBA, these settings are unchanged.
No action is necessary.
c. Confirm that the disk access path is dualized, if applicable. For example, if the
NEC dual port utility 2000 Ver.2.0 (UL1214-102) is used, see the product
manual for more information.
d. Reboot the server.
e. From the NEC ExpressCluster Disk Administrator, verify that the cluster letters
on the CLUSTER disk partition are the same as the original letters.
f. Shut down the cluster node.
6. Perform the following steps on all cluster nodes:
a. Boot up the cluster node.
b. Using the operating system disk administrator, specify a drive letter for the
shared disk, if necessary. This letter should be the same as the original drive
letter.
c. Reset the Startup type of the following services to Automatic:
■ NEC ExpressCluster Server
■ NEC ExpressCluster Log Collector
d. Shut down the server and shut down the cluster node.
7. Start all cluster nodes and, from the NEC ExpressCluster Manager, perform the
Return to Cluster(R) operation to recover all servers to Normal.

186 Disaster Recovery Option Guide

 Disaster Recovery on NEC CLUSTERPRO/ExpressCluster SE

Recover Data with Arcserve Backup Not Installed on NEC CLUSTERPRO/ExpressCluster SE Shared Disks

If the shared disk fails, but the cluster nodes are undamaged, perform the following
steps to recover data residing on the shared disks:

To recover data residing on the shared disks

1. On each cluster node, select Control Panel, Services, and change the Startup Type of
the following services to Manual:
■ NEC ExpressCluster Server
■ NEC ExpressCluster Log Collector
2. Shut down the cluster and turn off all servers.
3. Turn off the shared disk and replace the shared disk, if necessary.
4. Turn on the shared disk and set the shared disk parameters.
If you must reconstruct a RAID configuration or change a LUN configuration, use the
setting tool belonging to the shared disk. See the shared disk product
documentation for more information.
To perform any setting or configuration from a cluster node, turn on only one
server at a time.
5. On the primary cluster node, perform the following procedure:
a. Write a signature (identical to the original) to the disk with the operating
system’s disk administrator, if one does not already exist.
b. Recreate the original partitions on the disk. If X-Call settings have been
performed to HBA, you must connect the partition using the NEC
ExpressCluster Disk Administrator before formatting.
c. Using the operating system’s disk administrator, specify the original drive letter
to the shared disk.
d. Use Arcserve Backup to restore the backed up data to the shared disk.
e. If you have performed X-Call settings for a disk, start the NEC ExpressCluster
Disk Administrator and specify the recovered shared disk as X-CALLDISK in the
X-CALL DISK configuration.
If you have performed X-Call settings for HBA, these settings are not changed.
No action is necessary.
f. Confirm that the disk access path has been dualized, if applicable. For example,
if the NEC dual port utility 2000 Ver.2.0 (UL1214-102) is used, see the product
manual for information.
g. Reboot the server.
h. Confirm that the drive letter is identical to the one you set in the previous step
using the operating system’s disk administrator.

Appendix D: Recovering NEC Clusters 187

Disaster Recovery on NEC CLUSTERPRO/ExpressCluster SE

i. From the NEC ExpressCluster Disk Administrator, ensure that the cluster letter
appears on the CLUSTER disk partition. If the cluster letter does not appear, set
it to the original letter.
j. Shut down the cluster node.
6. Perform the following steps on all cluster nodes:
a. Boot up the cluster node.
b. Using the operating system disk administrator, specify the original drive letter
to the shared disk, if necessary.
c. Reset the Startup type from Manual to Automatic for the following services:
■ NEC ExpressCluster Server
■ NEC ExpressCluster Log Collector
d. Shut down the server and shut down the cluster node.
Start all cluster nodes and perform the Return to Cluster(R) operation from the NEC
ExpressCluster Manager to recover all servers to Normal.

Recover One Failed NEC CLUSTERPRO/ExpressCluster SE Cluster Node

A cluster node that fails is automatically isolated from the cluster and all Cluster Groups
active on the node are failed over to other healthy nodes.

To recover the failed cluster node

1. Shut down the failed node.
2. Disconnect shared disks from the node.
3. Follow the normal remote disaster recovery process to recover the node.
Note: Restore only the local disk partitions during the disaster recovery.
4. Connect the shared disks to the node.
5. Reboot the node after restoration.
6. Perform the NEC ExpressCluster Server Return to Cluster operation, using one of
the following methods:
■ Select a server name and select Control, Return to Cluster.
■ Right-click a server and select Return to Cluster from the pop-up menu.
■ Select a server and click the Return to Cluster icon on the toolbar.
The Return to Cluster operation corrects inconsistencies in the configuration
information of the cluster node where the fault occurred and returns it to normal
cluster operation.

188 Disaster Recovery Option Guide

 Disaster Recovery on NEC CLUSTERPRO/ExpressCluster LE

Recover Entire NEC CLUSTERPRO/ExpressCluster SE Clusters

You can recover an entire cluster using the following procedure.

To recover an entire cluster

1. Stop the cluster services on all nodes.
2. Disconnect shared disks from the all secondary nodes.
3. Ensure that all cluster nodes are shut down.
4. To recover the primary cluster node, perform the procedure provided in section
Recover Data with Arcserve Backup Installed on NEC CLUSTERPRO/ExpressCluster
SE Shared Disk (see page 185).
5. To recover all other cluster nodes one by one, perform the procedure provided in
section Recover One Failed NEC CLUSTERPRO/ExpressCluster SE Cluster Node (see
page 188).
Note: You must recover one node at a time, and ensure that all other nodes are
shut down and that the shared disk is disconnected during this process.
6. Shut down all cluster nodes.
7. To recover the cluster shared disks, perform the procedure provided in section
Recover Data with Arcserve Backup Not Installed on NEC
CLUSTERPRO/ExpressCluster SE Shared Disk (see page 187).

Disaster Recovery on NEC CLUSTERPRO/ExpressCluster LE

Several types of failures can occur in a cluster environment. The following types of
failure can happen separately or at the same time:
■ Mirror disk fails
■ Cluster nodes fail (primary node failure and secondary node failure)
■ Entire cluster fails including cluster nodes and mirror disks

The scenarios in this section outline the steps you can take to recover from various
types of cluster failure.

Note: If no tape device is attached to any of the cluster nodes, you can remotely
recover a cluster service using the Disaster Recovery Option. To do so, follow the
instructions on performing a remote disaster recovery.

Arcserve Backup Installed Outside NEC CLUSTERPRO/ExpressCluster LE Cluster

This section provides procedures to help you recover your data if Arcserve Backup is
installed outside the cluster.

Appendix D: Recovering NEC Clusters 189

Disaster Recovery on NEC CLUSTERPRO/ExpressCluster LE

NEC CLUSTERPRO/ExpressCluster LE Mirrored Disk is Damaged

If any disk in a mirror set becomes damaged, but the cluster nodes are undamaged, you
must replace the disk without halting the current application. See the NEC document
NEC ExpressCluster System Construction Guide [Operation/Maintenance] 4.2.9
Replacement of Damaged Disk for information.

Recover Data if NEC CLUSTERPRO/ExpressCluster LE Mirrored Disk Data is Corrupted

If the data on the mirrored disk becomes corrupted or inaccessible from any cluster
node, but the cluster nodes are undamaged, perform the following procedure to
recover your data:

To recover your data from the cluster node

1. From the Start menu, select Programs, and select Computer Management. Select
Services and change the Startup type of the NEC ExpressCluster Server services to
Manual:
Perform this task on all servers.
2. Shut down the cluster and replace the failed mirrored disk, if necessary.
3. Reboot the servers.
4. Start the Mirror Disk Administrator on the server to be restored.
5. From the Mirror Disk Administrator menu bar, select Disk Operation, Enable Access,
and set the mirrored disk to make it accessible.
6. Use Arcserve Backup to restore data to the mirrored disk.
Note: Use your normal restore settings when restoring this data.
7. From the Mirror Disk Administrator menu bar, select Disk Operation, Disable
Access, and return the mirrored disk setting to restrict access.
8. Open Services and set the startup type of the NEC ExpressCluster Server service to
Automatic.
Perform this task on all servers.
9. From the Start menu, select Shut Down to reboot all of the servers.

190 Disaster Recovery Option Guide

 Disaster Recovery on NEC CLUSTERPRO/ExpressCluster LE

Recover if One NEC CLUSTERPRO/ExpressCluster LE Cluster Node Fails

When a problem occurs on the server system disk and the system does not operate
properly, you must replace the disk and restore the data. To do so, perform the
following procedure:

To recover the cluster

1. If the server to be recovered is running, from the Start menu select Shut Down to
shut down the server. If NEC ExpressCluster is running, wait until the failover
finishes.
2. If NEC ExpressCluster is running, select the cluster from the NEC ExpressCluster
Manager, choose CLUSTER(M), Property(P) from the menu bar, and check Manual
return(F) on the Return mode tag.

3. Follow the normal disaster recovery process to recover the node.

4. From the Start menu select Settings, Control Panel, and select Date and Time to
confirm that the Date and Time of the server operating system to be restored is
identical to the other servers in the cluster.
5. On the server to be restored, change the Startup type of the following NEC
ExpressCluster-related services to Manual:
■ NEC ExpressCluster Server service
■ NEC ExpressCluster Log Collector service
■ NEC ExpressCluster Mirror Disk Agent service
6. From the Start menu, select Shut Down to shut down the server to be restored.
7. On the server to be restored, start the operating system disk administrator and, if
necessary, modify the drive letter of the switched partitions so that it is the same as
when the backup was performed. Close the disk administrator.
8. On the server to be recovered, set the Startup type of the following services to
Manual and reboot:
■ NEC ExpressCluster Server services
■ NEC ExpressCluster Log Collector services
Note: The NEC ExpressCluster Mirror Disk Agent service Startup type should remain
set to Automatic.
9. On the server to be recovered, from the Start menu, select Programs, and select
NEC ExpressCluster Server.
10. Start the Mirror Disk Administrator, select Change, and click Reconstitution.
11. Check the name of target mirror sets and click OK.

Appendix D: Recovering NEC Clusters 191

Disaster Recovery on NEC CLUSTERPRO/ExpressCluster LE

12. On the server to be restored, reset the startup type of the following services to
Automatic and reboot:
■ NEC ExpressCluster Server services
■ NEC ExpressCluster Log Collector
13. On the other server, shut down the cluster and reboot.
14. When the servers have been restarted, from the NEC ExpressCluster Manager,
return the server to be recovered to the cluster.
15. Select the cluster from the NEC ExpressCluster Manager, select CLUSTER(M), and
Property(P) from the menu bar, and reset the Return Mode setting to Auto Return.
16. Shut down the cluster.

Recovery if All NEC CLUSTERPRO/ExpressCluster LE Nodes Fail

To recover an entire cluster, follow the normal disaster recovery process to recover the
primary node and the secondary node. To return all nodes to the cluster, see the NEC
documentation for more information.

Active/Passive Configuration
Performing disaster recovery in this configuration requires special considerations while
creating your backup jobs:
■ Do not use filters to exclude files or folders residing on volumes containing the
Arcserve Backup installation (either shared disk volume or mirrored volume) when
submitting backup jobs using the physical node name.
■ You can use filters to exclude files or folders residing on other shared disks or
mirrored volumes while creating backup jobs using the physical node name. Back
these volumes up using the virtual hostname.

Damaged Mirrored Disk in Active/Passive Configuration

If a disk in a mirror set becomes damaged, you must replace the disk without halting the
current application.

Note: See the NEC document NEC ExpressCluster System Construction Guide
[Operation/Maintenance] 4.2.9 Replacement of Damaged Disk for information.

192 Disaster Recovery Option Guide

 Disaster Recovery on NEC CLUSTERPRO/ExpressCluster LE

Corrupted Mirrored Disk Data in Active/Passive Configuration

If the data on the mirrored disk becomes corrupted or inaccessible from any cluster
node, but the cluster nodes are undamaged, perform one of the procedures specified in
this section, depending upon whether Arcserve Backup is installed on the mirrored disk.

Recover Data with Arcserve Backup Installed on Mirrored Disks

If the data on the mirrored disk becomes corrupted or inaccessible from any cluster
node, but the cluster nodes are undamaged, and Arcserve Backup is installed on the
mirrored disk, perform the following procedure to recover your data:
1. Shut down the cluster.
2. Replace the damaged mirrored disk, if necessary.
3. Perform local disaster recovery on the primary cluster node. Ensure that the data
on the mirrored disk containing the Arcserve Backup installation is restored.
Note: See the special considerations in section Active/Passive Configuration (see
page 192).
4. From the Start menu, select Shut Down to reboot all servers.

Arcserve Backup Not Installed on Mirrored Disks

If any disk in a mirrored set becomes damaged, but the cluster nodes are undamaged,
and Arcserve Backup is not installed on the mirrored disk, you must replace the disk
without halting the current application.

Note: See the NEC document NEC ExpressCluster System Construction Guide
[Operation/Maintenance] 4.2.9 Replacement of Damaged Disk for information.

Recover One Failed Cluster Node in Active/Passive Configuration

A cluster node that fails is automatically isolated from the cluster and all Cluster Groups
active on the node are failed over to other healthy nodes.

To recover the failed cluster node

1. Shut down the failed node.
2. Disconnect shared disks from the node.
3. Follow the normal remote disaster recovery process to recover the node.
Note: Restore only the local disk partitions during the disaster recovery.
4. Connect the shared disks to the node.
5. Reboot the node after restoration.

Appendix D: Recovering NEC Clusters 193

Disaster Recovery on NEC CLUSTERPRO/ExpressCluster LE

6. Perform the NEC ExpressCluster Server Return to Cluster operation, using one of
the following methods:
■ Select a server name and select Control, Return to Cluster.
■ Right-click a server and select Return to Cluster from the pop-up menu.
■ Select a server and click the Return to Cluster icon on the toolbar.
The Return to Cluster operation corrects inconsistencies in the configuration
information of the cluster node where the fault occurred and returns it to normal
cluster operation.

All Cluster Nodes Fail in Active/Passive Configuration

You can recover an entire cluster node using the following procedure.

To recover an entire cluster

1. To recover the primary node, perform the procedure provided in section Recover
Data with Arcserve Backup Installed on Mirrored Disk (see page 193).
2. To recover the secondary nodes, perform the procedure provided in section
Recover One Failed Cluster Node in Active/Passive Configuration (see page 193).
3. Return all nodes to the cluster. To do so, see the NEC documentation for more
information.

194 Disaster Recovery Option Guide

 Arcserve backup fails to start after recovery using the Disaster Recovery Option on CLUSTERPRO X2.0 in mirrored disk
environment

Arcserve backup fails to start after recovery using the Disaster Recovery
Option on CLUSTERPRO X2.0 in mirrored disk environment
After performing a cluster active node disaster recovery, when you restart your
computer, if the NEC cluster shows abnormal status for Windows and do not start some
of its resources then the mirror disk cannot be accessed. As a result most of the
Arcserve services and programs fail to run, including the AsRecoverDB.exe.

To access the mirror disk on CLUSTERPRO X2.0

1. Close the NEC Cluster group. On the NEC Cluster Manager, right-click Cluster group,
select Stop to stop the cluster group resources.
2. Transform mirror disk status to normal. On the Cluster Manager, right-click mirror
disk resource, and select Details.
3. On the Mirror Disk Helper dialog that appears, click the computer icon in red.
4. You can see the mirror disk showing inactive status.
5. Click on the red computer icon.
The comments show “Data for XXX is the latest”.
6. Click Execute. After finishing successfully, the computer icon changes to green
closing the dialog.
The mirror disk status shows normal.
7. Close the Mirror Disk Helper dialog.
8. Start NEC cluster group. On NEC Cluster manager, right click Cluster group, select
Start, then select correct cluster server, click OK.
9. Wait for the NEC cluster group resources to start, and access the mirror disk. You
can now simultaneously start the Arcserve services.
10. Restart the Arcserve Universal Agent Services to recover disk partition information.
a. From the Start menu, select Programs, CA, ARCserve Backup, and Backup Agent
Admin.
b. In the ARCserve Backup Agent Admin tool, select Options, Services, stop service
and start service.
The Arcserve services start.
11. Run AsRecoverDB.exe in Arcserve home directory to recover the database.

Appendix D: Recovering NEC Clusters 195

Appendix E: Staging Using File System Devices
Arcserve Backup lets you create backup sessions that can be used for disaster recovery
operations and store the sessions on file system devices using Arcserve Backup disk
staging functionality. When you migrate the backup sessions one location (staging
devices) to another location, or purge backup data on the staging devices, an update of
your disaster recovery information is automatically triggered. This ensures that your
machine-specific recovery information is always up-to-date.

This section contains the following topics:

Special Considerations for Staging (see page 197)

Special Considerations for Staging

When using the disk staging feature, there are some special considerations that can
potentially affect the disaster recovery process. The following is a list of best practices
and considerations specifically for disaster recovery:
■ Do not stage the backup of the local backup server itself on disks.
■ When performing remote disaster recovery, if the restore process cannot locate a
backup session in the staging devices, the backup session may have been purged
from the staging device. If so, create a new machine-specific recovery disk from the
backup server and restart the disaster recovery process using the new recovery
disk.

Appendix E: Staging Using File System Devices 197

Appendix F: Recovering Servers with StorageTek
ACSLS Libraries
If your backup server machine has a connection to a StorageTek ACSLS tape library, the
option supports local recovery of the backup server using the library. To do so, the
backup server machine must meet the following requirements:
■ You must have installed the Arcserve Backup Enterprise Module
■ You must have installed the StorageTek LibAttach Service
■ The machine must be running on a supported Windows Server 2003 or 32-bit
Windows Server 2008 platform

This section contains the following topics:

Disaster Preparation (see page 199)
Recover from Disaster Using ACSLS Libraries (see page 201)

Disaster Preparation
For a typical Windows Server 2003 disaster recovery operation, you must create or
obtain the following media:
■ Microsoft Windows Server 2003 CD. You must use the same version and edition you
installed on your machine.
■ The Arcserve Backup CD/DVD.
■ The machine-specific recovery disk created for the system to be recovered.

In addition, you must create an additional disk, the Disaster Recovery ACSLS disk, to
support local disaster recovery using a StorageTek ACSLS library.

To create the Disaster Recovery ACSLS disk, you must have at least one full backup of
the local backup server. If not, take a full local backup of the backup server machine.
You can only create the disk from the local backup server itself and cannot use the
Create Boot Kit wizard from a remote backup server.

Appendix F: Recovering Servers with StorageTek ACSLS Libraries 199

Disaster Preparation

Create Disaster Recovery ACSLS Disks

Important! Arcserve has signed an agreement with STK that stipulates that you, as an
Arcserve customer, can copy and reproduce directly a single copy of the StorageTek
Library Attach from each of your computers to a User Disaster Recovery disk and a
single copy for archival purposes. You can replace this single copy from time to time.
Additionally, if you have multiple off-site disaster recovery locations, you can make this
number of copies of the StorageTek Library Attach for each offsite disaster recovery
location.

To create the Disaster Recovery ACSLS disk

1. From the Manager, open the Create Boot Kit wizard, select the Create Machine
Specific Recovery Disk option, and click Next.
2. Select your local backup server from the list of backup servers and click OK.
3. Select your local backup server from the list of protected client machines and click
Next.
4. Insert an empty floppy disk into the floppy drive and click Start. The wizard creates
the machine-specific recovery disk for the local backup server.
5. The wizard checks whether a Disaster Recovery ACSLS disk is needed to recover the
local backup server. You can choose whether to create the disk or not.
■ Click Yes to create this disk if this is the first time the disk is being created.
■ You do not have to create this disk if all of the following conditions apply:
■ A Disaster Recovery ACSLS disk has already been created for the local
backup server machine.
■ The backup media (Tape Library Option or Enterprise Option for
StorageTek ACSLS) configuration has not changed since the last disk was
created.
■ The StorageTek LibAttach configuration has not changed since the last disk
was created.
If these conditions are met, exit the wizard.
6. Insert an empty floppy disk into the floppy drive and click Start.
7. The wizard locates all the necessary files and copies these files onto the floppy disk.
If the wizard fails to locate any of the files, it prompts you to locate each missing file
manually.

Your Disaster Recovery ACSLS disk has been created.

Note: We strongly recommend that you create the Disaster Recovery ACSLS disk
immediately after the first full backup of the local backup server machine.

200 Disaster Recovery Option Guide

 Recover from Disaster Using ACSLS Libraries

Create the Disaster Recovery ACSLS Disk from an Alternate Location

If you have configured an alternate location in which to store disaster recovery
information, you can create the Disaster Recovery ACSLS disk even after a disaster.

If the local backup server machine crashes and you do not have the Disaster Recovery
ACSLS disk, you can create the disk from the remote Disaster Recovery alternate
location. To create this disk, copy all of the files in the following directory to an empty
floppy disk:

\\%remote machine%\%shared folder%\%backup server name%\acsls

Recover from Disaster Using ACSLS Libraries

You can recover from disaster using ACSLS libraries.

To perform disaster recovery of the local backup server using a StorageTek ACSLS
library
1. Boot from the Microsoft Windows Server 2003 CD and press F2 to enter Windows
ASR mode.
2. The machine reboots after the bluescreen setup. After the reboot, the machine
enters the GUI mode setup and starts the Disaster Recovery wizard.
3. The Disaster Recovery wizard prompts you to insert the Arcserve Backup CD/DVD
and the machine-specific recovery disk.
Note: The machine specific recovery disk is also called the machine specific disk
(MSD).
4. After copying all files from the CD and floppy disk, the Disaster Recovery wizard
determines whether the Disaster Recovery ACSLS disk is required.
If it is not required, the wizard sets up the network and starts the main Restore
wizard.
If the Disaster Recovery ACSLS disk is required, you are prompted to insert the disk.
5. The Disaster Recovery wizard copies all files from the Disaster Recovery ACSLS disk
and restores the StorageTek ACSLS services on the local computer. If it fails to
restore the StorageTek ACSLS services, or if you cannot supply the Disaster
Recovery ACSLS disk, a warning message appears indicating that the restore process
may not be able to use the StorageTek ACSLS library.
6. The main Restore wizard starts.
Continue with the normal disaster recovery procedure.

Appendix F: Recovering Servers with StorageTek ACSLS Libraries 201

Appendix G: Recovering Windows 2003 Small
Business Server
Windows Small Business Server 2003 is an important member of the Microsoft Windows
product family, providing a comprehensive IT solution for small to medium enterprises.
The Windows Small Business Server 2003 installation package provides some commonly
used Windows services and applications including Internet Information Service (IIS),
ASP.Net, Microsoft Exchange Server and Microsoft SharePoint service. This appendix
describes how to back up and restore these services and applications appropriately for
disaster recovery purposes.

Note: This appendix contains information on backing up and restoring the default
configurations of Windows Small Business Server 2003. It does not serve as a
comprehensive reference for all Windows Small Business Server 2003 recovery
procedures.

This section contains the following topics:

Windows Small Business Server 2003 Default Settings (see page 203)
Arcserve Backup Requirements (see page 204)
Disaster Preparation for Windows Small Business Server 2003 (see page 204)
Windows Small Business Server 2003 Disaster Recovery (see page 205)
Other Applications (see page 205)
Microsoft SharePoint Service Restoration (see page 205)
Microsoft Exchange Restoration (see page 209)

Windows Small Business Server 2003 Default Settings

By default, Microsoft Windows Small Business Server 2003 installs the following
components when setting up a computer:
■ Microsoft Active Directory: Also creates a new domain and updates the machine to
a Domain Controller.
■ IIS 6 integrated with ASP.net: Creates a default website and configures it with
Microsoft Frontpage extension.
■ DNS
■ Microsoft Exchange Server 6.5 integrated with Active Directory

Appendix G: Recovering Windows 2003 Small Business Server 203

Arcserve Backup Requirements

■ Microsoft SQL Desktop Engine 2000

■ Windows Microsoft SharePoint Services 2.0: Creates a virtual website, called
companyweb, and configures it using the Microsoft SharePoint extension.
■ Other common network services (for example, optional DHCP, Firewall, and
Windows Cluster)

Arcserve Backup Requirements

In addition to the Arcserve Backup base, the following options are required to back up
Windows Small Business Server 2003 data correctly:
■ Arcserve Backup Agent for Open Files for Windows
■ Disaster Recovery Option
■ Arcserve Backup Agent for Microsoft Exchange Server
■ Other options relevant to your storage devices

The Windows Small Business Server 2003 Premium Edition also installs the Microsoft
SQL 2000 Server (Service Pack 3) and uses it instead of Microsoft Desktop Engine
(MSDE). If you install the Premium Edition, you must also install the Arcserve Backup
Agent for Microsoft SQL Server.

Disaster Preparation for Windows Small Business Server 2003

In addition to a regular full machine backup, the following backups are required to
protect the applications:
■ Microsoft Exchange Server: Using the Agent for Microsoft Exchange Server, you can
back up your Microsoft Exchange Server data at two levels: Database level and
Document level. Database level backups treat all Microsoft Exchange data as a
whole and back up all data as one information store (database). Document level
backups can provide more subtle granularity. For disaster recovery purposes, we
recommend using the Database level backup.
■ Microsoft Desktop Engine (MSDE): Windows Small Business Server 2003 installs
MSDE as the primary storage container for Microsoft SharePoint Services. Certain
other applications (such as SBSMonitor) also save data in the MSDE. The Arcserve
Backup Client for Microsoft VSS Software Snap-Shot MSDEwriter is used to back up
MSDE data.
■ Microsoft SQL Server: Windows Small Business Server 2003 Premium Edition allows
you to use Microsoft SQL Server 2000 instead of MSDE. If you use Microsoft SQL
Server, use the Agent for Microsoft SQL Server to back up the Microsoft SQL Server
data.

204 Disaster Recovery Option Guide

 Windows Small Business Server 2003 Disaster Recovery

Windows Small Business Server 2003 Disaster Recovery

To recover a Windows Small Business Server 2003 server machine, first follow the
normal disaster recovery procedure for Windows 2003. The regular disaster recovery
procedure brings the machine back to its last full backup state but without any database
data. This section provides procedures to recover the databases.

For information about recovering Windows 2003 machines, see section "Disaster
Recovery on Windows 2003 and Windows XP (see page 77)".

Other Applications
Windows Small Business Server 2003 default services can be recovered during the
operating system disaster recovery process. If you have installed third party applications
other than those covered in this section, see the appropriate Arcserve Backup agent or
option guide for information about recovering these applications.

Microsoft SharePoint Service Restoration

If you do not update your Microsoft SharePoint data frequently (for example, if you use
the Agent for Open Files), the Microsoft SharePoint Service may run without any special
recovery procedures after the disaster recovery process finishes. However, this data can
become corrupted and we strongly recommend that you use the following procedures
to fully recover your Microsoft SharePoint Service data.

How Microsoft SharePoint Service Data is Recovered

The following process allows you to fully recover your Microsoft SharePoint Service
data:
1. Delete the Microsoft SharePoint website and uninstall Microsoft SharePoint.
2. Reinstall Microsoft SharePoint and MSDE to create the MSDE meta databases.
3. Restore the Microsoft SharePoint Service.

This section provides information and procedures relating to each step in the process.

Appendix G: Recovering Windows 2003 Small Business Server 205

Microsoft SharePoint Service Restoration

Delete the Microsoft SharePoint Website and Uninstall Microsoft SharePoint

You can delete the Microsoft SharePoint website and uninstall Microsoft SharePoint.

To delete the Microsoft SharePoint website and uninstall Microsoft SharePoint

1. From the Start menu, select Control Panel and click Add or Remove Programs.
2. Select Microsoft SharePoint 2.0 and all MSDE components (SharePoint and
SBSMonitoring) to uninstall them.
3. From the Internet Information Service (IIS) Manager Console Administrative Tools,
under Websites, delete the companyweb and SharePoint Central Administration
Web sites.
4. In the IIS Manager, under Application Pools, right-click StsAdminAppPool and select
Delete from the pop-up menu.
5. Delete or rename the Microsoft SharePoint and companyweb folders.
6. Delete the following registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MicrosoftSQL Server\SHAREPOINT
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Intranet

Reinstall Microsoft SharePoint and MSDE

When you have uninstalled Microsoft SharePoint, you must reinstall Microsoft
SharePoint and MSDE to create the MSDE meta databases. To do so, perform the
following procedure:

To reinstall the Microsoft SharePoint and MSDN

1. From the Windows Small Business Server 2003 installation CD, reinstall the
Microsoft SharePoint Service from:
X:\SBS\CLIENTAPPS\SHAREPT\setupsts.exe

where X is the drive letter of your CD-ROM drive.

Note: If your installation CD has the MSDE core file digital signature issue and it has
expired, download the updated Microsoft SharePoint Services setup program
(STSV2.exe) to reinstall Microsoft SharePoint Services.
2. During the last stage of the reinstallation, an error message appears, informing you
that there has been a Microsoft SharePoint Setup error, and that the installation
has failed to update your default website. This error message is specific to the
Windows Small Business Server 2003 Microsoft SharePoint installation and can be
ignored.
Close the page and click OK.

206 Disaster Recovery Option Guide

 Microsoft SharePoint Service Restoration

3. After installation, STS creates the Microsoft SharePoint Central Administration site
and the Microsoft SharePoint configuration database, called STS_config.
If the Microsoft SharePoint configuration database, STS_config, is missing, you may
have an expired MSDE core file digital signature issue. Perform the following steps
to address this problem:
a. Delete the Microsoft SharePoint website and uninstall Microsoft SharePoint.
Note: See section Delete the Microsoft SharePoint Website and Uninstall
Microsoft SharePoint (see page 206) for more information about deleting and
uninstalling.
b. Download the updated Microsoft SharePoint Services setup program
(STSV2.exe).
c. Return to the beginning of this topic to reinstall Microsoft SharePoint and
MSDE
4. In the IIS Manager, under Websites, create a new virtual Website, name it
companyweb, and select its home path. The default path is typically
c:\inetpub\companyweb. If you use the default location, the path will be restored
to the original after all restore operations are complete.
5. In the STS installation procedure, the setup selects a random TCP port to create the
Microsoft SharePoint Central Administration Site. To be consistent with your
original settings, use the IIS Manager to change the port to 8081, the original
setting before the backup.
6. Launch the Microsoft SharePoint Central Administration Site: http://localhost:8081
from Microsoft Internet Explorer to create a new Microsoft SharePoint website to
restore the original Microsoft SharePoint content.
The Microsoft SharePoint Central Administration home page opens.
7. Click Extend or upgrade virtual server and select companyweb from the virtual site
list.
8. From the Virtual Server List, select the server you want to update.
9. On the Extend Virtual Server page, select Extend and create a content database.
10. On the Extend and Create Content Database page, enter the appropriate
information in the required fields.
A new, randomly named, content database is created in MSDE.

Appendix G: Recovering Windows 2003 Small Business Server 207

Microsoft SharePoint Service Restoration

Restore Microsoft SharePoint Service

Once the Microsoft SharePoint configuration databases have been rebuilt, you must
restore the Microsoft SharePoint content databases. To do so, perform the following
procedure:

To restore Microsoft SharePoint service

1. Using the Arcserve Backup Manager, restore all content database backups
(STS_Config and STS_%machine_name%_1) to their original positions. The MSDE
writer recreates the original content databases.
Important! Restore only the content databases, STS_Config and
STS_%machine_name%_1 under the MSDE writer.
2. Set the restored databases as the current content databases. To do so, perform the
following steps:
a. Launch the SharePoint Central Administration Site and select Configure virtual
server settings and select the companyweb website.
b. Select Virtual Server management and select Manage Content databases.
c. On the Manage Content databases page, click the content databases created
by the reinstallation process and enable the Remove content database option.
d. Click OK.
3. On the same page, click Add a content database to add the restored databases as
the current content databases.
The Add a content database screen opens.
4. Enter the appropriate information in the required fields and click OK.
5. Launch http://companyweb/ to verify the result.
The original Microsoft SharePoint data should be restored.

208 Disaster Recovery Option Guide

 Microsoft Exchange Restoration

Microsoft Exchange Restoration

To restore Microsoft Exchange application data, select the Microsoft Exchange backup
session from the Backup Manager and restore the session to its original location.
However, you must ensure the following:
■ You must be a member of the Exchange Administrator Group to restore Microsoft
Exchange Server data.
Note: In the Windows Small Business Server 2003 default settings, the
administrator is automatically the administrator of the Microsoft Exchange Server.
■ Before submitting the restore job, you must enter the Exchange Administrator user
name and password

For more information about restoring Microsoft Exchange Server data, see the Agent for
Microsoft Exchange Server Guide.

Appendix G: Recovering Windows 2003 Small Business Server 209

Appendix H: Recovering Data from a Physical to
Virtual Machine
This section provides you with the information on how to perform Disaster Recovery
from physical machines to virtual machines (P2V) using the Arcserve Backup Disaster
Recovery Option. The following diagram illustrates a typical P2V setting:

Now, using the Disaster Recovery Option you can recover a physical server to a virtual
machine that is depot in some virtual infrastructures like VMware ESX Server and
Microsoft Hyper-V Server.

This section contains the following topics:

Prerequisites (see page 211)

Prerequisites
You must have knowledge on Arcserve Backup Disaster Recovery Option, Microsoft ASR,
network configuration utility netsh, and the usage of VMware ESX server and Microsoft
Hyper-V Server.

Appendix H: Recovering Data from a Physical to Virtual Machine 211

Prerequisites

Operating Systems
The operating systems supporting the disaster recovery from physical machines to
VMware virtual machines include:
■ Microsoft Windows 2008 (R2)
■ Microsoft Windows 2003 (R2)
■ Microsoft Windows XP Professional

The operating systems supporting the disaster recovery from physical machines to
Hyper-V virtual machines include:
■ Microsoft Windows 2008
■ Microsoft Windows 2003 (R2)

Virtual Infrastructures
This feature is supported on VMware ESX Server 2.5 and higher virtual infrastructures
from VMWare and Microsoft Hyper-V Server .

212 Disaster Recovery Option Guide

Glossary
ACSLS Configuration
ACSLS (StorageTek Automated Cartridge System Library Software) is configured during
backup time if all related ACSLS configurations and libraries are saved as part of the
Disaster Recovery information. Disaster Recovery restores ACSLS configuration
information automatically.

Advanced Mode
Advanced Mode assists you in customizing the restore process.

Alternate Machine Name

The Alternate Machine Name is the hostname of the machine where the shared folder
resides. The IP address of this machine can also be used but we do not recommend this,
particularly in DHCP environments.

ASDB Recovery Configuration

ASDB Recovery Configuration lets you recover your sessions automatically when you
recover a primary or standalone server with Arcserve Backup Database installed locally.

Boot Volume
A boot volume is the disk volume that contains the Windows operating system files and
its supporting files.

Bootable CD Method
The Bootable CD method is supported by Windows Server 2003 and Windows XP and
uses only one disk and a recovery CD. It supports the protected client computer and the
backup server. This method is built on the Windows ASR framework.

Bootable Tape Method

The Bootable Tape method is supported by Windows Server 2003 and can be used to
protect only the backup server without having to create a machine specific disk. This
method is built on the Windows ASR framework.

Client Agent Service

The Client Agent Service is a critical service used to communicate with backup servers
for data recovery. Disaster Recovery will always start this service if the disaster recovery
is local. If disaster recovery is remote, you can maintain the connection by clicking the
link "Click Here" in the bottom pane of the screen to restart the Client Agent Service.

Cluster Configuration
Cluster Configuration displays in the Pre-flight Check screen if the backup server is a
cluster node. If it is a cluster node, WinPE searches for an available cluster virtual node.
If the cluster virtual node is available, WinPE DR omits the restore process of the cluster
shared disk, otherwise Disaster Recovery will restore the cluster shared disk.

Glossary 213
Disaster Recovery
Disaster recovery is a backup and recovery process used to protect computing
environments against the loss of data caused by a catastrophic events or natural
disasters.

Express Mode
Express Mode recovers the system automatically with minimal user intervention by
using the machine default settings stored during backup time.

Hard Disk Status

The Hard Disk Status is a potential item that may show up on the Pre-flight Check screen
describing the status of a hard disk. The status can be one of the following:
■ If a hard disk is not available, the status indicates an error.
■ If a hard disk is available, this item will not be displayed.

ISCSI Configuration
ISCSI Configuration enables you to configure ISCSI connections. This screen displays
ISCSI connections during backup time and ISCSI connections during disaster recovery
time.

Machine Specific Disk

The machine specific disk is the recovery disk used with the Windows XP or Windows
Server 2003 installation media and the Arcserve Backup CD to perform disaster recovery
using the Bootable CD method.

Note: The Machine Specific Disk (MSD) is also called the Machine Specific Recovery Disk.

Network Status
The Network Status is a potential item that may show up on the Pre-flight Check screen
describing the status of the network connection. The status can be one of the following:
■ If there is no network connection for Disaster Recovery, the status indicates no
connection.
■ If the network connection for Disaster Recovery is remote, the status indicates an
error.
■ If the network connection for Disaster Recovery is local, the status indicates a
warning.
■ If the network connection for Disaster Recovery is OK, this item will not be
displayed.

Password
The password for the specified user account.

214 Disaster Recovery Option Guide

Password Management
Password Management is an item that shows up on the Pre-flight Check screen only if it
is used during backup time. A Click Here link appears for you to open the Enter caroot
password screen.

Path
The path for the shared folder in which to store the replicated disaster recovery
information.

Pre-flight Check
The Pre-flight Check option provides a configuration list for you to detect and resolve
potential environment issues. Essentially, for each item selected from the Configuration
list, a description of that item is displayed at the bottom of the screen describing the
issue.

System Volume
A system volume is the disk volume that contains the hardware-specific files required to
start Windows, such as BOOTMGR.

Tape Engine Service

The Tape Engine Service is used only for local Disaster Recovery (DR).
From the Pre-flight Check screen, a Click Here link is displayed at the bottom of the
screen to let you restart the Tape Engine Service in order to maintain the connections
when there are remote file system devices or data deduplication devices.

USB Backup Device Configuration

The USB Backup Device Configuration is used during backup time where you configure
backup devices (for example, tape drives, Iomega changers, and digital storage drives.
For some USB backup devices, you may need to install additional drivers.

User Name
The User Name is the user account used to connect to the machine on which the
alternate location resides. The domain part of the user name is optional. For example, if
the full user account name is domainX\userX, you can enter userX.

WinPE
WinPE (Windows Preinstallation Environment) is a minimal Win32 Operating System
that lets you prepare computers for Windows installations, copy disk images from
network shared folders, and initiate Windows setup. Arcserve Backup lets you recover
Windows Server 2003 and 2008 systems running Windows PE from a disaster using a
Windows PE recovery CD.

Glossary 215
Index
6 active/passive configuration, all nodes • 194
active/passive configuration, one cluster • 193
64-bit system, recovering • 105 all nodes, recovering • 177
all shared disks, recovering • 176
A ExpressCluster LE, outside Arcserve Backup • 189
active/passive configuration ExpressCluster SE, all nodes, recovering • 184
all nodes, recovering • 194 ExpressCluster SE, outside Arcserve Backup • 182
considerations • 192 ExpressCluster, requirements • 180
corrupted mirror disk • 193 failure scenarios • 167
damaged mirror disk • 192 NEC CLUSTERPRO, all nodes, recovering • 184
one cluster, recovering • 193 NEC CLUSTERPRO, outside Arcserve Backup • 182
alternate location • 18 NEC CLUSTERPRO, requirements • 181
general considerations • 24 NEC, considerations • 181
setting up • 19 NEC, recovering • 179
setting up using disaster recovery wizard • 21 NEC, requirements • 179
shared folder, creating • 20 non-quorum shared disk, recovering • 174
alternate location, setting up • 19 one node, ExpressCluster SE, recovering • 184
Arcserve Backup one node, NEC CLUSTERPRO, recovering • 184
corrupted mirror disk, recovering • 193 partial shared disk, recovering • 178
ExpressCluster SE • 185 primary node, recovering • 174
on NEC CLUSTERPRO • 185 primary node, shared disk, recovering • 177
outside ExpressCluster SE • 182 quorum disk • 175
outside NEC CLUSTERPRO • 182 recovering • 167
Automated System Recovery • 55 required information • 172
secondary node, recovering • 173
B shared disk failure • 174
Boot Kit Wizard, bootable CD reimaging • 63 shared disk, ExpressCluster SE, recovering • 182
bootable CD method shared disk, NEC CLUSTERPRO, recovering • 182
64-bit system • 105 special considerations • 169
method • 12, 55 computer-specific information • 18
requirements, Windows Server 2003 • 78 concept, disaster recovery • 11
requirements, Windows XP • 78 configure, disaster recovery option • 25
Windows Server 2003 • 55 creating shared folder, alternate location • 20
Windows XP • 55 D
bootable CD, reimaging • 63
bootable tape method default settings, Windows 2003 Small Business
method • 12 Server • 203
requirements, Windows Server 2003 • 95 definition, disaster recovery option • 11
requirements, Windows XP • 95 Dell PowerEdge 1600SC, recovering • 130
Windows Server 2003 • 75 Dell PowerEdge 1600SC, Windows XP, disaster
Windows XP • 75 recovery, preparing • 129, 130
disaster recovery
C 64-bit system • 105
cluster concept • 11
configuration • 25

Index 217
 data generation • 11 H
databases • 15
disaster recovery disk, StorageTek ACSLS, hardware, troubleshooting • 145
alternate location, creating, • 201 HP ProLiant ML330 G3
disaster recovery disk, StorageTek ACSLS, disaster recovery, ASR • 124
creating • 200 disaster recovery, preparing • 122, 123
incremental and differential sessions • 26 primary SAN, Windows Server 2003 • 123
methods • 11 Windows Server 2003, preparing • 126
operating system support • 13
option • 11
I
remote, connecting to backup server • 121 incremental and differential sessions • 26
USB devices, using • 103 install, disaster recovery option • 17, 25
Windows Server 2003, bootable CD method • 79
Windows Server 2003, reimaged CD • 88 M
Windows Server 2008 • 112 machine-specific disk
Windows XP, bootable CD method • 79 Windows Server 2003 • 56
Windows XP, reimaged CD • 88 Windows XP • 56
E Microsoft Exchange, restoring • 209
Microsoft SharePoint service, deleting • 206
ExpressCluser SE Microsoft SharePoint service, reinstalling • 206
all nodes, recovering • 184, 189 Microsoft SharePoint service, restoring • 205, 208
Arcserve Backup on shared disk • 185
Arcserve Backup, recovering • 185 N
failed shared disk • 187 NEC cluster, recovering • 179
one node, recovering • 184, 188 NEC cluster, requirements • 179
outside Arcserve Backup • 182 NEC CLUSTERPRO
shared disk, recovering • 182 all nodes, recovering • 184, 189
ExpressCluster LE Arcserve Backup on shared disk • 185
all nodes, recovering • 192 Arcserve Backup, recovering • 185
corrupted mirror disk • 190 corrupted mirror disk • 190
damaged mirror disk • 190 damaged mirror disk • 190
one node, recovering • 191 failed shared disk • 187
outside Arcserve Backup, recovering • 189 one node, recovering • 184, 188
recovering • 189 outside Arcserve Backup • 182
ExpressCluster, requirements • 180 requirements • 181
F shared disk, recovering • 182
netsh • 211
failure type, cluster • 167 non-quorum shared disk, cluster • 174
file system devices, special considerations, staging •
197 O
file system devices, staging • 197 OBDR • 12
G One Button Disaster Recovery • 12
operating systems, troubleshooting • 151
general considerations, alternate locations • 24
global job options • 15 P
P2V, recovering • 211
partial shared disk, cluster • 178

218 Disaster Recovery Option Guide

physical to virtual disaster recovery disk, creation • 200
infrastructure • 212 recovering • 201
prerequisites • 211 support, operating system • 13
primary node, cluster • 174
primary node, cluster, shared disk • 177 T
Q troubleshooting
applications • 162
quorum disk, cluster • 175 general usability • 135
hardware • 145
R operating systems • 151
recover U
64-bit Windows system • 105
cluster • 167 USB devices, installing, after backup • 104
cluster, all nodes • 177 USB devices, locally attached • 103
cluster, NEC • 179 utilities, troubleshooting • 162
cluster, non-quorum shared disk • 174
cluster, partial shared disk • 178 V
cluster, primary node • 174 virtual machine, recovering • 211
cluster, primary node, shared disk • 177
cluster, quorum disk • 175 W
cluster, secondary node • 173
Windows 2003 Small Business Server
cluster, shared disk • 174
default settings • 203
Dell PowerEdge 1600SC, Windows XP • 128
disaster recovery, preparing • 204
HP ProLiant ML330 G3 primary SAN • 123
recovering • 203, 205
Lotus Notes • 15
Windows Server 2003
Microsoft Exchange Server • 15
bootable CD method • 55
Microsoft SQL Server • 15
bootable tape method • 75
Oracle • 15
disaster recovery methods • 12
physical to virtual • 211
disaster recovery, reimaged CD • 88
recover, HP ProLiant ML330 G3, ASR-based •
machine-specific disk, creating • 56
124, 127
requirements, bootable CD method • 78
SAN • 165
requirements, bootable tape method • 95
StorageTek ACSLS • 199
Windows Server 2008
Windows 2003 Small Business Server • 203
disaster recovery methods • 12
Windows Server 2003 • 12
primary SAN • 131
Windows Server 2008 • 12, 113
requirements, bootable CD method • 113
Windows XP • 12
Windows XP
S bootable CD method • 55
bootable tape method • 75
SAN disaster recovery methods • 12
HP ProLiant ML330 G3 • 121 disaster recovery, bootable CD method • 79
SAN, recovering • 165 disaster recovery, reimaged CD • 88
Windows Server 2008 • 131 machine-specific disk, creating • 56
secondary node, cluster • 173 requirements, bootable CD method • 78
staging, file system devices • 197 requirements, bootable tape method • 95
staging, special considerations • 197 Windows, general usability, troubleshooting • 135
StorageTek ACSLS WinPE Disaster Recovery
disaster recovery disk, alternate location • 201

Index 219
 Windows Server 2003 Disaster Recovery • 36
Windows Server 2008 Disaster Recovery • 36
WinPE Disaster Recovery Limitations • 33
WinPE Disaster Recovery Utilities • 49

220 Disaster Recovery Option Guide