Checklist Annexure V1.3
Checklist Annexure V1.3
OK Acknowledgement/Information
Yes Tick in case you have the document
NA
Tick in case there is a deviation. Resolving all NO’s would then
help you achieve in FTR
If the information is not applicable for the case
DOB from Age proof mentioned in ''Nature of Age Proof" column should be tallyed with Travel Q is mandatory (18-60 years). Upto TSAR 1CR - Only 1st and last OK/YES/NO/NA
DOB declared on App Form. page of passport with travel Q. For TSAR above 1CR need full passport
Above 10 lacs TSAR - STD Age proof NRI/OCI/FN copy with travel Questionnaire
Upto 10 lacs TSAR - Non Std Age proof can be accepted
Driving License (> 1 Year) OK/YES/NO/NA
Age Proof Completed age is increasing basis the DOB proof, then revised SIS OK/YES/NO/NA
Submitted FATCA form is mandatory for all NRI/OCI/PIO, FN Customers & NRI Mariner OK/YES/NO/NA
Aadhar Card (Except - 01/01/yyyy / 01/07/yyyy / only year / only OK/YES/NO/NA FATCA is not required for Indian Mariner, however declaration to be
completed age) is considered as STD Age Proof provided as "Residence for Tax purposes in Jurisdiction(s) as per India”
SR & SR+ product:
a) Indian Resident - Only Standard Age Proof OK/YES/NO/NA FATCA form is mandatory for all NRI/OCI/PIO & FN Customers OK/YES/NO/NA
b) Non Indian Resident - Only Passport OK/YES/NO/NA Check Points: OK/YES/NO/NA
Residence for Tax purposes in jurisdiction out side india should be
Document should be latest (within 2 months) and should not be expired. answered as "Yes"
Bank Statement should be updated within 2 months FATCA For countries that do not provide Tin details and also not paying the Tax
Non-Term Plan – Proof not required if any one of the address received OK/YES/NO/NA then any one of the below mentioned numbers has to be mandatory
is current/permanent
FORM mentioned
Term Plan- We will accept address proof of either permanent or OK/YES/NO/NA 1) Social Security Number
Address Current address. 2) National Insurance Number
3) Citizenship Number or personal identification code
Proof When ANP is up to 10K - Do not raise pending for Address proof
4) Resident Registration number
If address proof is available but same is not matching with OK/YES/NO/NA Note - if any of the above four documents are not available then passport
App
of the foreign country need to submitted.
FATCA Date if 2 days prior to Application date is acceptable
Policy No. Insured & Proposer name correctly entered OK/YES/NO/NA Completely filled Payor annexure, Photograph, KYC of Payor, Income OK/YES/NO/NA
All questions for insured as well as proposer answered OK/YES/NO/NA proof (if required)
CCR Date and place mentioned below signature. Date should be 7 days OK/YES/NO/NA Payor If Residential status is Other than Resident Indian then required OK/YES/NO/NA
documents accordingly
before or after app date Annexure For SR & SR+
Agent Signature matches with CDF if manual CCR has been provided OK/YES/NO/NA
If any of Questions is answered as Yes, Give clarification/Revised CCR OK/YES/NO/NA when Insured & Proposer are same and occupation is Housewife then OK/YES/NO/NA
payor annexure of husband along with all KYC documents are required
Required completely filled CDF OK/YES/NO/NA
eCDF will be mandatory for below 60 yrs and non-vernacular language OK/YES/NO/NA Age 18-40 yrs - TSAR upto 2.25cr = STD income proof not required OK/YES/NO/NA
cases. Age 41-45 yrs - TSAR upto 1.5cr = STD income proof not required OK/YES/NO/NA
CDF Physical CDF will be continued for those cases where age is 60 yrs and OK/YES/NO/NA PR PR + Age above 45 yrs to 55 yrs - TSAR upto 1cr Financial waiver acceptable, if OK/YES/NO/NA
above and for vernacular language cases
RIP Joint Life Policy we will receive the OTP for both proposer life (First life) and Insured Life
Income not provided then STD income proof required.
In all above scenario if opted for any rider then No document required till 25L of rider sum
(Second life) on signatory section on application form. No separate physical annexure Proof assured, above 25 lac we need standard income proof.
required For business insurance cases income proof criteria will be apply on insured.
HDFC senior citizen and Marginal Income cases - If income proof trigger OK/YES/NO/NA
Income has been given by the system then submit income proof Standard age proof mandatory OK/YES/NO/NA
Proof – Non Senior citizen cases income proof is mandatory OK/YES/NO/NA NRI from allowed countries OK/YES/NO/NA
Branch head and above approval/Stamp is acceptable for Branch OK/YES/NO/NA Minimum Educational qualification: HSC OK/YES/NO/NA
Term Plan Banking
VCP Minimum Annual income: 4 Lacs OK/YES/NO/NA
Only standard income proofs are allowed OK/YES/NO/NA
Colour, Clear & bigger photograph required. If customers photograph is missing, then we Guidelines Retired life: Only STD income proof OK/YES/NO/NA
can accept the VPSC photograph only if we have a valid photo id proof to verify the Employer Employee, Key man, HUF are not allowed OK/YES/NO/NA
Photo photograph of customer. Applied with MWP Benefit is not allowed OK/YES/NO/NA
Live photo is mandatory , Clear image, Coloured photograph required OK/YES/NO/NA
Housewife allowed in jointlife scenario OK/YES/NO/NA
- Without goggles, muffler, cap etc
Photo of photo, cropped from Pancard & Driving license OK/YES/NO/NA For student life Income benefit is not allowed OK/YES/NO/NA
Consider only Health products while calculating TSAR for VCP Product OK/YES/NO/NA
Personalised cancelled cheque (account no. name & IFSC code should be pre-printed on
cheque) - OR - Bank Statement / Bank passbook with bank account details mentioned on it Customer's face to match with customer Photo received in policy. OK/YES/NO/NA
Bank In case of manual passbook or overwriting on passbook, stamp is OK/YES/NO/NA
VPSC Non-self - VPSC done by Only Proposer is acceptable OK/YES/NO/NA
Account mandatory Checking Avoid Vpsc if in one language and customer is reading in another language OK/YES/NO/NA
Proprietorship firm - Shop & Establishment Certificate issued by OK/YES/NO/NA
Proof Municipal Corporation having details of Firm name and policy owner
name OR Trade License Certificate with Name of the Firm and Owner’s
(NEFT) name mentioned in it OR Bank Account statement with Firm and
Owner’s name mentioned in it
eCDF will be mandatory for below 60 yrs and non-vernacular language cases. Age criteria Recent Appointment Letter (Not more than 3 months old) with at least 1 OK/YES/NO/NA
will be depended on proposer for non self cases and same will be on insured for self cases months’ salary slip with Provident Fund deduction.
Mention the date on which the mandate is filled and signed by the OK/YES/NO/NA Income Last 6 months’ Salary Slips with Provident Fund deduction OK/YES/NO/NA
Policyholder. Last 6 months Bank statements reflecting salary credit at regular periodic OK/YES/NO/NA
Mandate date can be less than or more than 7 days from the OK/YES/NO/NA Proof interval.
application date Latest Form 16 / Form 16 A OK/YES/NO/NA
Select the correct account type OK/YES/NO/NA
Income Tax Returns (ITR) along with CA certified (as applicable) OK/YES/NO/NA
Mention correct Bank a/c Number as per Core Banking System (CBS) OK/YES/NO/NA
Computation of income for last three years – Average Income of 2 years
records
Mention correct IFSC Code. OK/YES/NO/NA will be considered for computing eligibility
Mention 105% of the Total Premium Amount (Base Policy Premium + CA certified / Audited Profit and Loss (P&L) account & audited Balance OK/YES/NO/NA
OK/YES/NO/NA
Rider + GST ) in words and Figures Sheet for last 2 years. (average income will be considered)
Autopay Mention correct Policy Number OK/YES/NO/NA
Request The “From Date” should be within 30, 90, 180, 360 days from the next OK/YES/NO/NA
Above 50 Lac up to 5 Crore
due date for Monthly, Quarterly, Half Yearly & Yearly mode
respectively Twice the insurance cover on spouse OK/YES/NO/NA
Name and Signature of the Primary Account Holder OK/YES/NO/NA Minimum education criteria – Graduate OK/YES/NO/NA
Name & Signature of the Joint Account Holder – is optional OK/YES/NO/NA If the Life assured is Below graduate, then maximum cover offered will be OK/YES/NO/NA
No Overwriting allowed OK/YES/NO/NA restricted to INR 1 Crore
Always take printout of the Blank form, do not make copies of one OK/YES/NO/NA Female Life When Insured & Proposer are same and occupation is Housewife then OK/YES/NO/NA
form required docs are payor annexure of husband along with all KYC
Details in the SI should match with the proofs submitted OK/YES/NO/NA Documents, Standard Income proof of husband, Twice Insurance Cover
Physical CDF will be continued for those cases where age is 60 yrs and OK/YES/NO/NA along with Proof and Policy should be issued within 5 years from App date
above and for vernacular language cases and Latest premium receipt
For internal circulation only and not to be used for solicitation purposes.
Legend – Tick as deemed fit
OK Acknowledgement/Information
Yes Tick in case you have the document
NA
Tick in case there is a deviation. Resolving all NO’s would then
help you achieve in FTR
If the information is not applicable for the case
Approvals received in T+2 calendar days are considered as FTR met for single pending [T Related to Required Approvals What Needs to be Done
being date of submission]) - CH approval mandatory where CH should clearly write that
Process ID applicable to all new customers
he/she has spoken to or met customer personally. CH Approval is mandatory
where the existing policy is Lapsed in
An email will be sent to the CH
Senior Citizen declaration is mandatory for all cases (Section 1 and 2 to OK/YES/NO/NA CH Churning The CH will provide approval post speaking to
The last year (0-365 days)
In grace period
be filled as required for self/non self-policies) Approvals the customer by clicking on the link and verifying
Due for renewal within 21 days from the
For a minor LA, where proposer is grand parents- NOC of parents OK/YES/NO/NA it with an OTP
login date
confirming he/she has no objection in grandparent taking policy for
Annual Net
their kid (no specific format) Cheque Value of the ANP should be 5 Lacs
Premium (ANP) ≥ CH Approval is mandatory
LA PSC is mandatory for non self cases where LA is major OK/YES/NO/NA or more
NOC In a Joint Life policy with Single premium, PSC will be verified only with OK/YES/NO/NA
5 Lacs
CH email should clearly have his
primary life Bank
CH Approval for 60yrs and above is mandate designation in signature of email
In a Joint Life policy with regular premium, PSC for both LA and OK/YES/NO/NA Requirements on
(either Insured, proposer or Payor is =>60yrs) CH email should clearly confirm that he has
proposer will be mandate Senior Citizen
himself spoken to or met the customer
Mandate to provide Income proof for senior citizen cases. [Surrogate OK/YES/NO/NA
income proof justifying premium paying capacity will be acceptable in
such cases
Apart from that only for the senior citizen and marginal income OK/YES/NO/NA
customers declarations from the customer directly can be taken as an
exception.
Declaration should be justifying the Premium paying capacity and we OK/YES/NO/NA
need to ascertain that its actually come from customer ( from
registered mail id / physical declaration along with id proof to validate
signatures of the customer)]
Approvals received in T+2 calendar days are considered as FTR met for single pending [T
For 5 Lakh being date of submission]
and above CH approval is mandatory OK/YES/NO/NA
ANP ANP is considered for existing policy OK/YES/NO/NA
Customer's Income declaration via registered email id in lead can be accepted. Income
should also be rectified in bank AML records simultaneously (Approvals received in T+2
Income to calendar days are considered as FTR met for single pending)
The declaration email along with proof of AML correction should be OK/YES/NO/NA
premium routed from PST spoc
ratio not Income to Premium Ratio GRID
Income band Below 60yrs 60yrs and above
within the Upto 5lac 10% 10%
limits as per 5.01lac to 10lac 25% 20%
bank 10.01lac to 15lac 30% 25%
15.01lac to 20lac 35% 25%
defined grid 20.01lac to 30lac 40% 25%
30.01lac & above 50% 25%
If the income declared on application form is less than the income slab received from bank,
SD is mandatory. Approvals received in T+2 calendar days are considered as FTR met for
Supervisory single pending [T being date of submission])-)
Declaration Only Branch Manager will be considered as Supervisor for RBB (No PBA, OK/YES/NO/NA
(SD) RBH etc. )
(Applicable on For Alternate channels NR - PB Head/Regional Head OK/YES/NO/NA
TAB logins only) For Virtual Channels - Unit heads & Any other channel equivalent to the OK/YES/NO/NA
above designations
For internal circulation only and not to be used for solicitation purposes.
AML GRID – HDFC BANK
Low Risk Customer – Salaried Individual Low Risk – Non-Salaried and High Risk Customer
Total Annual
Up to Rs. 20 Lakhs Above Rs. 20 Lakhs Total Annual
Premium^ Up to Rs 15 Lakhs Above Rs. 15 Lakhs
Premium
1. Proposal Form, 1. Proposal Form,
2. Client Confidential Report* 2. Client Confidential Report* 1. Proposal Form, 1. Proposal Form,
3. KYC documents 3. KYC documents 2. Client Confidential Report* 2. Client Confidential Report*
4. Customer Declaration Form 4. Customer Declaration Form 3. KYC documents 3. KYC documents
Requirements 5. Profiler* 5. Profiler* 4. Customer Declaration Form 4. Customer Declaration Form
6. Pan or Form 60 / 61 6. Pan or Form 60 / 61 Requirements
5. Profiler* 5. Profiler*
7. Occupation details from Bureau agency 7. Proof of Source of Funds 6. Pan or Form 60 / 61 6. Pan or Form 60 / 61
(CIBIL/ Experian/CRIF etc.)** 7. Proof of Source of Funds
^(Excl. taxes) paid / payable in a FY (including Top Up amount) *Not required for unassisted cases
* Not required for unassisted cases For High Risk Customer – Please refer to Grid applicable for Total Annual Premium above Rs 15 lakhs
** Required in support of the occupation details mentioned in the proposal form.
** Not required wherein Annual Premium is up to Rs. 15 lakhs
Low Risk Customer – Salaried Individual Low Risk – Non-Salaried and High-Risk Customer
Total Annual
Up to Rs. 20 Lakhs Above Rs. 20 Lakhs Total Annual
Premium^ Up to Rs 15 Lakhs Above Rs. 15 Lakhs
Premium^
1. Proposal Form, 1. Proposal Form,
2. Client Confidential Report* 2. Client Confidential Report* 1. Proposal Form, 1. Proposal Form,
3. KYC documents 3. KYC documents 2. Client Confidential Report* 2. Client Confidential Report*
4. Customer Declaration Form 4. Pan or Form 60 / 61 3. KYC documents 3. KYC documents
5. Pan or Form 60 / 61 5. Customer Declaration Form 4. Pan or Form 60/61 4. Pan or Form 60 / 61
Requirements 6. Occupation details from 6. Latest 6 months Bank Statement of the 5. Customer Declaration Form 5. Customer Declaration Form
Bureau agency (CIBIL/ account from where the premium is being 6. Latest 6 months Bank
Requirements
Experian/CRIF etc.)** paid(if Proof of source of fund is not Statement of the account from
obtainable) OR 3 months Bank Statement where the premium is being
reflecting salary credit. paid(if Proof of source of fund is
not obtainable) OR 3 months
Bank Statement reflecting
In case invested premium is from claims proceeds received by Nominee we will require a letter from the claimant giving the reason why
he/she doesn’t want the claim amount for immediate use and why he/she would like to buy the annuity. salary credit.
** If the bank account shows that the premium paid is coming through immediate cash deposit then the case needs to be referred to L&C. In case invested premium is from claims proceeds received by Nominee we will require a letter from the claimant giving the reason
^(Excl. taxes) paid / payable in a FY (including Top Up amount) why he/she doesn’t want the claim amount for immediate use and why he/she would like to buy the annuity.
* Not required for unassisted cases For High Risk Customer – Please refer to Grid applicable for Total Annual Premium above Rs 15 lakhs
** Required in support of the occupation details mentioned in the proposal form. ** If the bank account shows that the premium paid is coming through immediate cash deposit then the case needs to be referred to L&C.
** Not required wherein Annual Premium is up to Rs. 15 lakhs * Not required for unassisted cases
For internal circulation only and not to be used for solicitation purposes.
AML GRID – HDFC BANK
Low Risk Customers
1. Salaried employees whose salary structures are well defined. This includes individuals employed on permanent basis with:
A. Government Establishments / Semi Government Establishment / Quasi Government Establishment
B. Public Sector Establishment / Central Government or State Government owned companies
C. Indian Diplomats on Government of Indian or UN assignment
D. Government Employees deputed to overseas location
E. Private Sector Companies / Organizations
Retired Individuals from above mentioned establishments are also considered under this category
2. Professionals engaged in professional practice or service. These includes self practicing Doctors, Lawyers, Architects, Engineers, Pharmacist
3. Self employed business owner (If the type of business they are running is not categorized under high-risk category)
4. Individuals involved in agricultural / horticulture / sericulture / fishing or any similar business by person himself / herself.
NRI Approach
1. All NRIs are categorised as High-Risk Individuals as per the IRDAI
2. Enhanced due diligence would include
• NRI Questionnaire to be filled-in by the all NRI applicants
• W.r.t. cases where proof of source of income is required, as per applicable AML grid, the customer shall provide, copies of the relevant pages in the Passport (include personal
detail, address detail page and current valid Work VISA from the country of residence). Where a valid Work Visa is not available, separate Proof of employment / business / status
in the country of current residence (includes Employment Card / Pass, Employment Contract, Business registration certificate, work permit etc. along with proof of source of funds
• NRI residing in FATF country are subject to higher due diligence.
OCI/PIO Approach
1. All OCI / PIO are categorised as High Risk as per the IRDAI
For internal circulation only and not to be used for solicitation purposes.
AML GRID – HDFC BANK
Premium paying capacity should be justified basis the source of fund/ standard income proof
Other Points
• For single premium policies - Proof of source of fund is not required in case of complete premium for single premium policy is transferred from existing policy.
For internal circulation only and not to be used for solicitation purposes.