INTERNSHIP REPORT

ON

Prepared by: MUHAMMAD AAMIR NAWAZ FA07-BBA-184

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY, ISLAMABAD

TABLE OF CONTENTS
Original Internship letter i Executive Summary.3 1. Introduction.......4 1.1. 1.2. 1.3. 1.4. Historical Background(HISTORY)......5 Objectives.7 Organizational Structure...8 Products / Services Offered...9

2. Learning & Experience...14 2.1. 2.2. 2.3. Departments of PTCL......14 HR Importance.15 Tasks Performed..18

2.3.1. IT Department.19 2.3.2. Training & Development....20 2.3.3. Attendance Department...23 2.4. 2.5. SWOT Analysis....23 Recommendations....24

Conclusion....25 References....26 Appendix...27 Acknowledgement...28 Personal Resume.....29

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EXECUTIVE SUMMARY
PTCL is Pakistans most reliable and largest service carrier provider to all telecommunication services from basic telephone data to internet videoconferencing it is everywhere in Pakistan. PTCL is connecting peoples anywhere from world employee strength of 30,000 and 6 million customers, PTCL is the largest telecommunications provider in Pakistan. The company maintains a leading position in Pakistan as an infrastructure provider to other telecom operators and corporate customers of the country. It has the potential to be an instrumental agent in Pakistans economic growth. PTCL has laid an Optical Fiber Access Network in the major metropolitan centers of Pakistan. This report is being started with the brief and complete introduction of organization, its historical background, its services and its product offerings. PTCL provide different types of products and services for its large no. of customers. During my internship I work in HR department of PTCL. I also visit the Marketing department but the task that I performed in HR department. The first department in which I worked was IT department during my internship in PTCL. In this department I have learned how to develop pivot tables and got to know how pay roll is run all over the Pakistan with the help of SAP software system .I was explained by the IT manager of that department. After this I worked in Training and Development . I came to know so many new things, this department was interesting due to the training thing associated with it. In this department I learned how to conduct the training need analysis, my manager basically explained me how to perform it ,for this questioners are passed all over the employees, then the feedback is collected from them, so that they can move on to the other step of training session. And the third department in which I worked in Attendance department. In this department I have worked with Miss Irum shabir the senior manager of this department. she briefs about how the access control system ( ACS) works in PTCL and they buy this software from LMKR, my task is to calculate employee attendance manually that either 9 hours are completed of every employee or not and if 9 hours are not completed then their one day salary is cut off. Also the report contains major and important information related to organization structure and departments. Thus report completely depicts the true picture of PTCL in a meaningful way.

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INTRODUCTION
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Pakistan Telecommunication Company Limited (PTCL) is the largest telecommunication company in Pakistan. This company provides telephony services to the nation and still holds the status of backbone for countrys telecommunication infrastructure despite arrival of a dozen others Telcos including telecom giants like Telenor and China Mobile. The company consists of around 2000 telephone exchanges across country providing larges fixed line network. GSM, CDMA and Internet are other resources of PTCL, making it a gigantic organization. The Government of Pakistan sold 26% shares and control of the company to Etisalat in 2006. The Government of Pakistan retained 62% of the shares while the remaining 12% are held by general public. PTCL also provides fixed line service through its countrywide CDMA based WLL (Wireless Local Loop) network, under the Vfone brand name. In the cellular segment, the second largest cellular provider in Pakistan, Ufone, is also a wholly owned subsidiary of PTCL. OUR VISION To be the leading Information and Communication Technology Service Provider in the region by achieving customer satisfaction and maximizing shareholders value.The future is unfolding around us. In times to come, we will be the link that allows global communication. We are striving towards mobilizing the world for the future. By becoming partners in innovation, we are ready to shape a future that offers telecom services that bring us closer. OUR MISSION To achieve our vision by having y y y y y An organizational environment that fosters professionalism, motivation and quality. An environment that is cost effective and quality conscious. Services that are based on the most optimum technology. Quality and Time conscious customer service. Sustained growth in earnings and profitability.
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CORE VALUES y y y y Professional Integrity Customer Satisfaction Teamwork Company Loyalty

HISTORY OF PTCL
HISTORICAL BACKGROUND
 Before partition (before 1947) It was called Indian Post Office Headed by Post Master General  After Partition (in 1947) It was named as Pakistan post office  In 1950 it became post and Telegraph ( P & T )  In 1962 it named as Telegraph and Telephone ( T & T )  It became Pakistan Telecommunication Corporation (PTC) in 1991 and took control over T & T.  In 1995 Government announces its Privatization and it becomes a Limited company and denoted as (PTCL) 5% shares are transferred to PTA.  In 2005 it was privatized by the Government of Pakistan and Etisalat purchases its 26% shares plus management was given in their hands in 2.6bn  Government of Pakistan still have 62% share  And remaining 12% shares are owned by general public and are traded in stock exchange.

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HISTORY From the humble beginnings of Posts & Telegraph Department in 1947 and establishment of Pakistan Telephone & Telegraph Department in 1962, PTCL has been a major player in telecommunication in Pakistan. Despite having established a network of enormous size, PTCL workings and policies have attracted regular criticism from other smaller operators and the civil society of Pakistan. Pakistan Telecommunication Corporation (PTC) took over operations and functions from Pakistan Telephone and Telegraph Department under Pakistan Telecommunication Corporation Act 1991. This Coincided with the Governments competitive policy, encouraging private sector participation and resulting in award of licenses for cellular, cardoperated pay-phones and lately data communication services. Pursuing a progressive policy, the Government in 1991, announced its plan to privatize PTC, and in 1994 issued six million vouchers exchangeable into 600 million shares of the PTCL in two separate placements. Each had a par value of Rs.10 per share. These vouchers were converted into PTCL shares in mid-1996. In 1995, Pakistan Telecommunication ( Reorganization) Ordinance formed the basis for PTCL monopoly over basic telephony in the country. The same PTCL launched its mobile and data services subsidiaries in 2001 by the name of Ufone and PakNet respectively. None of the brands made it to the top slots in the respective competitions. Lately, however, Ufone had increased its market share in the cellular sector. The PakNet brand has effectively dissolved over the period of time. Recent DSL services launched by PTCL reflect this by the introduction of a new brand name and operations of the service being directly supervised by PTCL instead of PakNet. As telecommunication monopolies head towards an imminent end, services and infrastructure providers are set to face even bigger challenges. Pakistan also entered postmonopoly era with deregulation of the sector in January 2003.

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OBJECTIVES
The following are the long-term objectives of the organization: y Provision of Telecom services all over the country.

Plan, establish and maintain telecommunication.

Acquire, promote and manage research and development, transfer of technology and software development including manufacturing of telecommunication equipment and plant.

Enhance efficiency, improve quality and expand the system to meet customer satisfaction and provide service on demand.

Create congenial climate for binding of human skill and horizon of employees through training and education.

Expand customer awareness of all value-added services of PTCL.

To improve the efficiency of Customer Service Centers by deputing qualified persons who are well aware of public relation techniques.

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PTCL ORGANIZATION STRUCTURE

Mainly set up is like International / Multinational Companies

CEO / President

SEVPs

EVPs

GMs

Managers / SEs

Engrs. / A.Ms

Office Staff
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Technical

Products / Services Offered

PTCL is the most largest company of telecom in Pakistan. It have a very large product line         Land line Broadband DSL V FONE large sets V FONE handsets, Cards. Rums, (SIM) EVO SMART TV

Landline
Landline Lucky Draw Promotion  Lucky draw will be conducted for all customers whose PSTN usage is Rs. 1,000 or more either in August 2010 or in September 2010  Usage includes: Local, Nationwide, Fixed to mobile, International calls and package charges only  This offer is valid for 01 Private Residential Customers only Prizes include:  10,000 1 Mbps Broadband Connections free for 1 year  100 PTCL branded Cordless Phones  50 Television Sets  50 Laptops

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PTCL Cricket Info Service All the existing and new PTCL customers either of PSTN or WLL, who are Cricket Diehards/affecters of electricity load shedding. Telecom market is coming up with different valued added services these days as the customer demand is evolving due to fast and furious daily life in which people dont get time for recreation like going out with family and friends rather prefer sitting at their premises and enjoying some readily available services. This part of world being the diehards of Cricket game, do get time for cricket whether they have to go .You just have to dial 1216 and listen to the live commentary of ongoing match. PTCL does have solution to their problems!! Previously T-20 World Cup and Asia Cup 2010 and now for all futures games, PTCL proudly announces Cricket info service through which PSTN and VFONE subscribers of PTCL will be able to listen to live commentary of cricket matches just by dialing a four digit access code 1216 and listening to the live commentary. Package Tariff:  Each call will be charged @ Rs 1 / Minute (Exclusive of tax)  No service subscription required. Personal Global Number Service Due to an ever increasing number of Pakistanis migrating overseas each year, the amount of international calls being made has amplified remarkably. PTCL has introduced International Plus that will provide PTCL subscribers with lowest international call rates and more talk time. Subscribers need not unsubscribe from their existing package to be able to benefit from International Plus. In fact subscription to International Plus will enable them to talk with their near and dear ones in UK, US, Canada, Australia and China for a fixed monthly charge. International Plus will provide PTCL subscribers with lowest international call rates and more talk time. With this package customers will be able to talk freely with their near and dear ones in UK, US, Canada, Australia and China for a fixed monthly charge. All international plus subscribers will get 500 international minutes each month and will be charged Rs. 499 monthly

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for calling on landline & mobile both in USA, Canada & China and on landline only in UK & Australia. A. No, this will be an Opt In Package and customers who already are on Pakistan Plus, Basic Plus or Value Plus will have the option of subscribing to International Plus in addition to their existing Price Plan. countries can we call by using International Plus? Landline & mobile in China, USA, Canada and landline only in UK & Australia. PTCL in its endeavor to provide quality services at affordable prices to its subscribers, has yet again come up with an amazing Tariff for its wire line subscribers. PTCL wire line subscribers will now be able to call anywhere in Pakistan at Rs.1 per minute and enjoy talking to their loved ones or business associates without worrying about the cost.

 Rs. 1 per minute for all Local and Nationwide Long Distance Calls (PTCL to PTCL and PTCL to V.FONE )  Free Conference Call Service for all PTCL Wire line subscribers from 1st March-2010 to 31st Dec-2010 PTCL Premium Number Service To be a part of a fast growing telecom market and to get aligned with the number of services which Cellular companies are providing, PTCL once again has come up with another innovative and appealing offer which is a part of ongoing Synergy Projects with its sister concerned company UFONE . Through this offer any customer who wants to acquire a new telephone connection (NTC) can also get UFONE SIM with the same number (03xx-7 digit) as of PTCL Landline. There wouldnt be any special charges for UFONE SIM , on the top of that UFONE SIM would be sent to the customer through TCS. This shows PTCLs commitment towards its valued customers by providing them a service with an ease of remembering just one number for both landline and Mobile Phone. This also gives comfort to your callers as they dont have to remember more than one number.

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Product Tariff:  No special charges for PTCL number/UFONE SIM  Same installation fee and line rent charges for PTCL Landline.
 SIM will be sent to the customer through TCS. Customer just needs to pay ordinary

UFONE charges (Rs 150 and a balance of Rs 100 will be available) Order Line: This service can be acquired by calling 0800 80 800 helpline or through walk-in channels. All the customers who want to have new PTCL landline connection and are interested to get the UFONE SIM with the same as of landline. There are no special service charges for PTCL#/UFONE SIM. There will be same installation fee and line rent charges. SIM will be sent to the customer through TCS. Customer just needs to pay ordinary UFONE charges (Rs 150 and a balance of Rs 100 will be available) PTCL EVO offers exciting new packages Making its products more affordable for its valued customers, Pakistan Telecommunication Company has launched more economical and exciting EVO packages starting from as low as Rs.799 only. The packages are designed while keeping all sort of customer base in mind; either they are casual surfers on the go or users who need to be connected all the time. EVO is offering new EVO GO 1GB package for casual surfers at an amazing price of Rs.799 only. Other packages include, EVO 2GB package, and WIZ package with a wholesome 5GB download that makes downloading the games, music and occasional videos at a far higher speed. Whereas EVO MAX package offers unlimited download throughout the month. SEVP Commercial Naveed Saeed said the launching of these packages is the extension of the whole thought behind this product i.e. since there is no limit to imagination, why there should be any limit to what one can do with EVO. He further added that customers convenience and affordability has always been the prime objective behind launching any product or package. That is why PTCL products have become customers top priority in recent times and we pledge to continue with providing them with the best possible.
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EVP Commercial Planning Syed Asim Ali said PTCL EVO because of its 3G technology gives customers the flexibility to roam around freely like never before while they stay connected. And in future we plan to introduce a variety of innovative services and packages for our customers facilitation, which is our ultimate goal. PTCL V.FONE  VFONE GRAND RECHARGE  VFONE AZAADI OFFER  V.FONE Promotion (free balance for three months)  New & Exciting Promotions CONNECTION CHARGES  VFONE CALL PACKAGES  CARDS LOADING OPTIONS VFONE SALES OUTLETS  VALUE ADDED SERVICES  INTERNATIONAL CALL RATES  INSTALLATION PROCEDURE  SCO NETWORK CHARGES VPCO PAYPHONES FREQUENTLY ASKED QUESTIONS VFONE CUSTOMER CARE PTCL Smart TV A PTCL digital multi channel Television service that delivers television programs to households via a broadband connection using the Internet Protocol (IP) technology. The service requires subscription and Customer Premises Equipment (CPE). An IP-based platform allows the TV service to be smarter than the traditional broadcast and cable TV services, by making the TV viewing experience more interactive and personalized.

SERVICES FOR CORPORATE CUSTOMERS

PTCL is striving hard to facilitate its valued corporate customers at each level of service. PTCL offers a host of unmatched services to suit the needs of the Corporate Customers. For more information regarding any of the following services, PTCL Corporate Customer Centers can be contacted. - 13 -

LEARNING AND EXPERIENCE

Departments of PTCL
Engineering: Engineering department of PTCL is responsible for: Maintenance Department Operations Department Research & Development Marketing: Marketing department is concerned to create the value for the customer and capture value in return. Finance: Finance department deals with Accounts Department Revenue Department Taxation Department Human Resource Department HR department is responsible for management of Human Resources needed in the organization efficiently and effectively. It includes; Training and development and other functions. HR Department of PTCL: The Human Resource Department in PTCL was formally established in 1986 and it was reorganized in 2005. PTCL Human Resource System is known as HRIS-PTCL and it is working under SEVP & GM at regional centers.

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HR manager plays a very important role in hierarchy, and also in between the higher management and low level employee. He is the one of the most important people to achieve companys overall objective by properly managing the most useful company resources. HR Importance: The main objective of HR department in PTCL is to meet the company needs of the human resources and the needs of the people hired by the company. The management of PTCL considers that in order to stay competitive and to meet the needs of their customers they should focus on their employees. They consider employees the main assets of the organization and focusing on providing them the better facilities. MAIN PILLARS OF HR: 1. Staffing 2. Training and development 3. Motivation 4. Maintenance Staffing: Activities in HRM are concerned with seeking and hiring qualifies employees. Staffing includes: y y y Job Analysis Recruitment Selection

Job Analysis: Job analysis provides the information about the jobs currently being done and the knowledge, skills and abilities that individuals need to perform the job adequately. Job Analysis in concerned with: Job Specification Job Description Job Evaluation
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For the purpose of job analysis the company provides different to check their efficiency. The company also checks the grip of the employees on his job recruitment and observes his interaction with other employees. They mainly focus to check their attitude because in service sector customer are directly involved with the employees. The company matches whether employee is fulfilling his tasks properly or not, if not company try to find that reason. The company also checks the number of complaints against the employee and what the basis of that complaint is. Recruitment: Company uses different sources to fulfill vacant vacancies. First of all it identifies how many employees are required and for which posts. This job analysis is done by PTCL HR governing body consisting of highly skilled persons. The company evaluates it on the basis of different regulations given by the Pakistani government and labors law enforce in Pakistan. The main sources used in PTCL are: Internal Sources External Sources Internal Sources:
In the internal sources company promotes its contract basis employees on permanent basis and also promotes the permanent employees according to their performance and qualification. Recommendations are usually not preferred.

External Sources:
Through external sources company attract fresh as well as experienced persons. Print media and electronic media are utilized to achieve their goal of hiring best suited employees. For technical staff candidates holding engineering degree from all over Pakistan and for management staff people with MBA are invited but the preference is given to LUMS students because PTCL partner with LUMS.

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Selection: Selection attempts to thin out the large set of application that arrives during the recruiting phase and to hire an applicant who will be successful on the job. After conducting test and interviews potential candidates are selected and they are given Jobs on the following five categories Regular: It is the selection on the permanent basis. NCPG: {New Contract pay grade} First they will have to work for one month and then contract is given. Daily wages: Usually security guards and peons are selected on daily wage basis. NTC New Term & Conditions: Employees are given contract on two to three years. Project based: People are selected on project basis and their time duration depends on the time of the project. Role of Human Resource: Voluntary Separation Scheme: The VSS marked the single largest most successful exercise in the history of Pakistan. In the highly challenging market place, PTCL HR wing stepped forward to facilitate the emergence of new Corporate Culture by becoming equal opportunity employer, inducting fresh blood from market, improving the way PTCL runs and reducing the number of employees having outdated skill set. The training and development of the HR Department also organized a comprehensive six months Urgent Training Need program in technical and managerial fields to enhance soft skills.
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Healthy improvements have been made in the area of Recruitment and Retention as the whole recruitment process has been redefined to cope with the changing business requirements. Detailed facilitation programs have been initiated for the orientation of newly hired employee. PTCL employees have been provided excellent international placement opportunities across various Etisalat International Business Operations. Training and Development: The role of training and development in a service involved organization is many times in more comparison with it has in a manufacturing involved organization. This role becomes more significant in a situation where the need to transform organizational culture is identified as the most glaring problem and the most difficult impediment on the way to organizational growth. PTCL employees are great assets not only for the company but also for the country. Their marvelous potential is yet to be exploited. Their skills need to be developed, their expertise need to be updated for which training and development department is at their disposal to cater to their training needs. At PTCL, training and development team would never miss an opportunity to contribute towards the betterment of the company. Training and development is playing an essential role in changing PTCL from a government to corporate Sector Company. PTCL considers every employee as our customer and firmly believe that meeting their expectation would help us achieve customer satisfaction. We look forward to you input for making our endeavors more effective. The Training and Development has a clear road map of activities and is committed to provide high quality training for the development of every single employee. TASKS PERFORMED I performed tasks in the three departments of PTCL which are:  IT Department  Training And Development Department  Attendance Department Explanation is given on the next page:

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IT Department:
IT department was the first department in which I was rotated, during my internship in PTCL. In this department I have learned how to develop pivot tables and got to know how pay roll is run all over the Pakistan with the help of SAP software system .I was explained by the IT manager of that department Sir Waqas, that the basic purpose of technical department is to run the pay roll to the employees. As head quarter has to flow pay all over the Pakistan so they have divided it into four zones. In these four areas data is dispersed these zones are known as personal areas,

Personal areas

Personal sub areas

division

Personal areas: Personal areas include four zones west Baluchistan north NWFP,RWP,ISB CENTRAL Gujranwala, Punjab South Sindh

Personal sub areas : Every personal sub areas has a payroll agent authorization is given to the employees some time personal sub area are very large.

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Pay roll agent: Documents are sent to the pay roll agent basically the work they perform is that they check any changes in pay, wrong entries are checked, they had to have a vigilant watch over the personal sub areas because they have the authority to maintain a good check and balance. The duty of sub personal areas is to check the posting, DDOs (drawing and dispersing officer)the amount that is run for the payment of employees should be equal to the amount that is post by the headquarters if any changes occur and the amount is not matched with the head quarters amount then the pay roll agent is responsible for all this. Divisions Every division has a business manager, his responsibility is to see the exchange carefully ,take care of the maintenance of the building ,then to see the service book in which all the records are maintain if anyone wants leave for any reason then he is responsible to report to the business manager. Process: basically if any change occur it is inform to the system in the head quarters in a very systematic way first the business manager inform to the regional general manager office about the change occur then to the pay roll agent and finally to the head quarters

Training and development

Training and development was the next department in which I was rotated, working n this department was also full of experience, and knowledge. I came to know so many new things, this department was interesting due to the training thing associated with it. In this department I learned how to conduct the training need analysis, my manager basically explained me how to perform it ,for this questioners are passed all over the employees, then the feedback is collected from them, so that they can move on to the other step of training session. Basically the main purpose of this department is to provide training to the employees to improve the knowledge, skills and attitude of them and make them perform better. PTCL have 10 training

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centers working for them that conduct local and foreign trainings for them. Two types of training is provided to the employees according to the need technical training and soft skills

Technical skills:
This types of training is given to the engineers who are working at different sites Soft skills: Soft skills training is given to motivate those employees who have to deal with the customers.

Hierarchy of the training and development department

Director human resource

HRD research evaluation specialist

program developer

Skill training administer

On the job training coordinator Types of training provide by PTCL Internal training :

safety trainer

sale trainer

Internal training is given within the organization, on the job training and sometimes off the job training

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External training: External training is given to those employees who are working on the sites like engineers and other technical worker. Management Training : Management training is given to the newly hired employees this training is for 2 weeks time period and it is mandatory for all the new hiring and this type of training is basically provided in Haripur training center. On the job training is not given formally it is that type of training when a person is working, he is learning by working. On the other hand off the job training calendar is maintain and according to that calendar trainings are provided. Training Centers of PTCL:

Islamabad PTCL Academy

PTCL Training Center Peshawar

PTCL Training Center Multan

PTCL Training Center Lahore PTCL Training Center Haripur PTCL Training Center Karachi PTCL Training Center Quetta PTCL Training Center Faisalabad PTCL Training Center Sukkur

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Attendance department:
In this department I have work with Miss Irum shabir the senior manager of this department. she briefs about how the access control system ( ACS) works in PTCL and they buy this software from LMKR, my task is to calculate employee attendance manually that either 9 hours are completed of every employee or not and if 9 hours are not completed then their one day salary is cut off.

SWOT ANALYSIS
SWOT analysis stands for analyzing the Strengths, Weaknesses, Opportunities and Threats of a certain industry or company. STRENGHTS: y y y y y y y y y y y y y y y y y Exponential growth. Skilled Human Resource at low-cost. Access to infrastructure-optical network and satellite links. Favorable policies (to some extent) and regulator. A wide range of products. Huge infrastructure. Provision of network flexibility for expansion. 24/7 maintenance support. Lowest rates. Versatile, State of Art Latest Technology. Provision of Redundant/ Backup Links. Standby Power Arrangements. Rapid Response Units. Experienced and Qualified Technical Staff. Competitors Dependency upon PTCL Network. Provision of Alternative Solutions. International brand name.

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WEAKNESSES: y y y y y y y y Quality of services. Low revenue per user (ARPU). Customer retention. No clear strategic direction. Poor organizational structure. No research and development programs. Employee skill inconsistency. Very low employee morale.

OPPERTUNITIES: y y y y Huge market size. Local set manufacturing. Making technology accessible to all (e.g. broadband). Removal of international trade barriers.

THREATS y y y y Recession in economy . Inconsistent decisions from regulatory authorities. Political instability, security issues. Adverse shift in trade policies of Government.

RECOMMENDATIONS   Sincere and hardworking employees should be recruited.

PTCL should established more training centers, if the resources are not up to the mark then other training centers of any organization should be hired for this purpose.

The most important thing that should be focused while training the employees is ETHICAL VALUES.
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Permanent / Government Employees and old staff should be trained according to the need. Previous records of files and all the data should be converted to computerized system from manual system.

  

Human Resource department should allocate resources for this computerized system. Unions worked in PTCL should be decreased and controlled by the management.

Discrimination between the old staff who is permanent and the new hiring staff should be minimize.

Every employee must know their duties and responsibilities, and worked for the benefit of the Organization.

PTCL basically have large number of employees worked in the organization, so there must be a system to check the performance of each employee.

CONCLUSION
Human Resource Management can play a vital role in building infrastructure of telecommunication in Pakistan. There is need to realize the importance of HRM in mind of PTCLs employees and to train them according to the emerging technologies in the world. Employees motivation level is also very low in PTCL they must work on it for more good services. There is a lot of discrimination between the old staff and the new hiring staff, old staff who are permanent they know that even if they work not well and performed not according to the need of the Organization, no one can easily dismissed them from their jobs. Management must give them training on ethical values and aware them of new technologies because they still giving more preference to the manual work then the computerized work. And because of all this there is a discrimination between the old staff who are permanent and new hiring staff after the privatization of PTCL. This thing should be overcome by the management and if they really control all these things PTCL would really had a bright future and will go further with success and the performance of the organization must increased.
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REFERENCES
For successful completion of this report I have utilize different available resources, from which I have obtain the required data. These resources lie in both digital and analog form. Most of the information is obtain from Internet, while a visit to company is also made to get further information. I am thankful to company management who have welcomed and cooperated with me resources, which I utilize, are as follow: RESOURCES

A.
 Companys website www.ptcl.com.pk  Company Annual Reports  Magazine Business Economist  Google.com  Economic Survey of Pakistan  PTA Reports

B.
 Wikipedia.com  Blogged.com

Personal interviews with different people in HR and other departments. Telecom Industry in Pakistan and Previous Coverage of PTCL.

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APPENDIX

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ACKNOWLEDGEMENT

I would like to thank ALLAH Almighty, the most beneficent and the most gracious, who made us to feel so satisfied and enjoy such appreciation, after having been completed such a tough and perpetual task, an assignment characteristics severity and calling for an uncompromising determination. I deeply indebted and grateful to my advisor Sir Naeem Raza his kind, valuable and precise guidance in pursuing this report whose encouragement and positive advice is instrumental in the realization of the intended aim.

MUHAMMAD AAMIR NAWAZ

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PERSONAL RESUME

Muhammad Aamir Nawaz

E-type Flats St # 132 Flat #1 Block # 8 G11/4, Islamabad.

Cell No: 0345-5059488

E-mail: amir786us@hotmail.com

Education

BBA(Hons) COMSATS University, Islamabad ( Currently Completed 7th semester of a 4 year degree program)

FSc

B.I.S.E, D.G Khan

S.S.C

B.I.S.E, D.G Khan

Personal Information

Fathers Name: Date of Birth: Nationality: CNIC:

Muhammad Nawaz 26-11-1987 Pakistani 32203-8174251-5

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