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Items Like Cash-WPS Office

The document provides information about various housekeeping terms and concepts. It defines key roles like executive housekeeper, room attendant, and public area supervisor. It describes housekeeping procedures such as servicing guest rooms, handling maintenance requests, and using various forms. It also outlines important rules regarding cleaning rooms, guest requests, and reporting issues.

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Maridel Tabon
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71 views7 pages

Items Like Cash-WPS Office

The document provides information about various housekeeping terms and concepts. It defines key roles like executive housekeeper, room attendant, and public area supervisor. It describes housekeeping procedures such as servicing guest rooms, handling maintenance requests, and using various forms. It also outlines important rules regarding cleaning rooms, guest requests, and reporting issues.

Uploaded by

Maridel Tabon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Items like cash, gadgets, and jewelry that are lost and found in a hotel are example of what?

-valuables

It is an asset of the hotel as they can help build hotel guests' contentment and trust.

well-mannered staf

Hotel rules are designed for,

-A discipline

It is personal skills are the abilities and talents that exist within the individual, which aids him or her in
problem solving.

gintrapersonal skillig

Below are examples of tasks of a housekeepers except:

Hofers a partnership in a business

Interpersonal skills or people skills are the life skills we use in communicating and interacting with
people. Below are examples of interpersonal skills except:

sability to cope with change


Being able to face the consequence of your action and not blaming others for what had happened
means:

-being accountable for young actions

Interpersonal skills or personal skills are the abilities and talents that exists within the person, which aids
him or her in problem solving. Below are examples of intrapersonal skills except:

communicate clearly

Hotels have a mandatory, attendant upon entering the room.

rule for room

two-knock, three-announcement rule

It is allowed that the housekeepers should solicit or negotiate the amount with guest.

The following are points to remember when servicing a guest room except:

Clean from farthest point out

He/She is responsible for ensuring that the public area attendants or housemen are doing their job in
maintaining the cleanliness, orderliness, and upkeep of the aesthetic image of all public areas.

-Public Area Supervisor


They are also called Chambermaids.

Room Attendants

The executive housekeeper is the head of the housekeeping and serves several responsibilities. Below
are responsibilities of an executive housekeeper except:

translate all hotel policies, procedures, and standards into housekeeping operations

The sequence for servicing of rooms has to be observed. What is the final sequence for servicing rooms?

checking the rom at once

Departure rooms should be cleaned first to prepare them for the next guest to come. The next to be
attended are rooms for the tags "Clean my Room" and the last to be attended are the:

rooms with occupants for check out

The following are bedroom amenities except:

thair brush

Evening service or turndown is needed when:

none of the above


These are examples of bathroom amenities except:

-linens

Early maid service or special guest request to clean the room should be attended immediately to:

all of the above

When checking into a hotel, it is a must that all guests should familiarize themselves with the house
rules. They are also required to fully adhere with it because any violation would mean cancellation of
reservation. Which of the following cases that might result to guest cancellation of reservation?

All of the above

The following are the common problems related to housekeeping except:

employees complaint about the tip given by a quest

It is prepared by housekeeping department and handed down to the front desk to give them an update
as to the status of each hotel room.

Housekeeping Status Report

In handling guest queries for information about the hotel products and services, employees are
expected to be:

all of the above


In case the hotel cancelled accommodation due to guest violation, the guest will pay:

-50% of the total for accommodation

Ms. Jaydel notice that the faucet in the Maderazo Hotel is not functioning. She immediately report the
faucet to the room attendant assigned to her room. As a room attendant, what kind of form you are
going to write the problem that the guest was reported?

-Maintenance Request Form

Mrs. Umali decided to put "Do Not Disturb" sign in her room because she have many things to
accomplish. As a room attendant, what are you going to do if you want to clean the room of the guest?

-None of the above

The last step in cleaning a guest room is:

giving a final look to check everything

Guest is always right.

Housekeeping and front office play an important role in managing housekeeping activities. The following
are purposes of housekeeping and front office forms except:

Fuse to evaluate performance of employees

It is a special service provided by the housekeeping department in which a housekeeper enters a


guestroom early in the evening to do second cleaning or tidying up the room, re-stocking supplies, and
turning down the bed.
Turn-Down Service

To whom the room attendant inform if there were a problem that he can't handle?

Duty Manager

The use of this form is to establish a set of procedure that would ensure

there will no defects and any missing amenities for the guest.

Housekeeping Work Order Form

He/She is employed on-site to mend uniforms, linens, and upholstery or

repurpose ripped linens into aprons and rags.

Upholster

It is not require to take the request of the guests.

It is the largest department of the hotel.

Housekeeping Department
In wiping surfaces while cleaning a guest room, it is important to use allotted wiping cloth for each area
to:

ensure cleanliness

A cleaning tool used to collect dust and dirt with a help of a broom.

dust pan

The following are cleaning equipment except:

glass cleaner

is a brush used for cleaning sturdy dirt from floors and walls.

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