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GLPI Quick Guide

GLPI is an open source IT asset and problem management software. It allows users to manage helpdesk tickets, CMDB, projects, finances, and users. The brochure provides a high-level overview of GLPI's main features, including incident management, inventory, project management tools, financial management, user management, and customization options. It also lists additional features like customer surveys, reports, automatic actions, and plugins. Users can test all GLPI features on their cloud platform.

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Edson Pintín
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145 views3 pages

GLPI Quick Guide

GLPI is an open source IT asset and problem management software. It allows users to manage helpdesk tickets, CMDB, projects, finances, and users. The brochure provides a high-level overview of GLPI's main features, including incident management, inventory, project management tools, financial management, user management, and customization options. It also lists additional features like customer surveys, reports, automatic actions, and plugins. Users can test all GLPI features on their cloud platform.

Uploaded by

Edson Pintín
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Discover GLPI

Quick guide.

In this brochure you will nd a short list of main GLPI


features. You can test all features on GLPI Network DEVELOPED
Cloud platform: https://www.glpi-network.cloud/
fi
!

Helpdesk CMDB Project Management Financial Management User management Customize GLPI

Incident management Native inventory Kanban Budget management LDAP Select color palette
Oauth SSO application
(Amazon/Azure/Facebook/
Request management Inventory (agentless) GANTT Suppliers management Select language
Github/Gitlab/Google/Open
ID connect)
Problem management Impact analysis Tasks tracking Contact management Entities Select page layout
Access & restrictions
Change management License management Linked documents Contract management Add your logo
(rules)
Install plugins from
SLA management Software management Linked assets License management Self-service mode Marketplace
*Control user without
Recurrent tickets Rack management Impact analysis Linked tickets knowing the password API rest
("Impersonate")
Canned responses Linked tickets Knowledge Base

Ticket templates Linked problems Team management

Linked projects Linked requests

Linked budget Linked changes

Linked assets Linked incidents

Linked tickets Linked documents

Approvals (via email) Asset lifecycle


Financial and
Knowledge Base administrative
information
Tasks for tickets Warranty information

TECLIB – SAS
by
RCS 513 893 503 – 231 RUE ST-HONORE – 75001 PARIS

Helpdesk CMDB Project Management Financial Management User management Customize GLPI
Customer satisfaction
Domains
survey
Dasboard Antiviruses

Reports Dashboard

Forms Reports
*Create custom items
Self-service (GenericObject plugin)
Noti cations Automatic actions

Track time

Automatic actions

TECLIB – SAS
by
RCS 513 893 503 – 231 RUE ST-HONORE – 75001 PARIS
fi

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