COMPETENCY-BASED CURRICULUM

Sector:
HUMAN HEALTH/ HEALTH CARE
Qualification:

Health Care Services NC II

Technical Education and Skills Development Authority
East Service Road, South Superhighway, Taguig, Metro Manila
 COURSE DESIGN
HEALTH CARE SERVICES NC II
 COURSE DESIGN
COURSE TITLE : HEALTH CARE SERVICES NC II

NOMINAL DURATION : 996 Hours

COURSE DESCRIPTION : This course is designed to enhance the knowledge,

skills and attitudes of Institutional Health Care (Health
Care Assistant) NC II in accordance with industry
standards. It covers core competencies in preparing and
maintaining beds, collecting and maintaining linen stocks
at end- user locations, assisting with patient mobility,
transport and bio-psychosocial support care of patients
and handling waste in a health care environment.

ENTRY REQUIREMENTS:

Trainees or students should possess the following requirements:

 16 years old and above

 must pass the trainability/aptitude test
 can communicate both orally and in written form
 physically, emotionally and mentally fit
 can perform basic mathematical computation
COURSE STRUCTURE
Units of Nominal
Module Title Learning Outcome
Competency Hours
BASIC
1. Participate in 1.1 Participating in 1.1.1 Obtain and convey 6
Workplace Workplace workplace information
Communication Communication 1.1.2 Participate in
workplace meetings
and discussions
1.1.3 Complete relevant
work related
documents

2. Work in a Team 2.1 Working in a 2.1.1 Describe team role 3

Environment Team and scope
Environment 2.1.2 Identify one’s role and
responsibility within a
team
2.1.3 Work as a team
member

3. Solve/Address 3.1 Solving/ 3.1.1 Identify routine

general Addressing problems 3
workplace general workplace 3.1.2 Look for solutions to
problems problems routine problems
3.1.3 Recommend solutions
to problems

4. Develop career 4.1 Developing 4.1.1 Manage one’s emotion

and life career and life 4.1.2 Develop reflective 3
decisions decisions practice
4.1.3 Boost self-confidence
and develop self-
regulation

5. Contribute to 5.1 Contributing to 5.1.1 Identify opportunities to

workplace workplace do things better 3
innovation innovation 5.1.2 Discuss and develop
ideas with others
5.1.3 Integrate ideas for
change in the
workplace

6. Present relevant 6.1 Presenting 6.1.1 Gather data/

information relevant information 8
information 6.1.2 Assess gathered data/
information
6.1.3 Record and present
information
 Units of Nominal
Module Title Learning Outcome
Competency Hours

7. Practice 7.1 Practicing 7.1.1 Identify OSH 4

Occupational Occupational compliance
Health and Health and requirements
Safety Safety 7.1.2 Prepare OSH
Procedures Procedures requirements for
compliance
7.1.3 Perform tasks in
accordance with
relevant OSH policies
and procedures

8. Exercise 8.1 Exercising 8.1.1 Identify the efficiency 3

efficient and efficient and and effectiveness of
effective effective resource utilization
sustainable sustainable 8.1.2 Determine causes of
practices in the practices in the inefficiency and/or
workplace workplace ineffectiveness of
resource utilization
8.1.3 Convey inefficient and
ineffective
environmental
practices

9. Practice 9.1 Practicing 9.1.1 Apply entrepreneurial 4

entrepreneurial entrepreneurial workplace best
skills in the skills in the practices
workplace workplace 9.1.2 Communicate
entrepreneurial
workplace best
practices
9.1.3 Implement cost-
effective operations

Total : 37
COMMON
1. Implement and 1.1 Implementing 1.1.1 Provide information to 4
monitor infection and monitoring the work group about
control policies infection control the organization’s
and procedures policies and infection control
procedures policies and
procedures

1.1.2 Integrate the

organization’s infection
control policy and
 Units of Nominal
Module Title Learning Outcome
Competency Hours
procedure into work
practices.
1.1.3 Monitor infection
control performance
and implement
improvements in
practices.

2. Respond 2.1. Responding 2.1.1 Plan responses

effectively to effectively to 2.1.2 Apply response 4
difficult/ difficult/ 2.1.3 Report and review
challenging challenging incidents
behavior behavior

3. Apply basic first 3.1. Applying basic 3.1.1 Assess the situation
aid first aid 3.1.2 Apply basic first aid 6
techniques
3.1.3 Communicate details of
the incident

4. Maintain high 4.1. Maintaining high 4.1.1 Communicate

standard of standard of appropriately with 4
patient services patient services patients
4.1.2 Establish and maintain
good interpersonal
relationship with
patients
4.1.3 Act in a respectful
manner at all times
4.1.4 Evaluate own work to
maintain high standard
of patient service

Total : 18
CORE

1. Prepare and 1.1 Preparing and 1.1.1. Prepare area for bed 160
maintain beds maintaining making
beds 1.1.2. Make bed
1.1.3. Perform after-care
activities
 Units of Nominal
Module Title Learning Outcome
Competency Hours
2. Collect and 2.1 Collecting and 2.1.1 Collect soiled linen
maintain linen maintaining 2.1.2 Distribute clean linen 140
stocks at end- linen stocks at 2.1.3 Maintain linen stock
users locations end-users level
locations

3. Assist in 3.1 Assisting in 3.1.1 Prepare to assist with

patient mobility patient mobility patient mobility 200
3.1.2 Assist with patient
mobility
3.1.3 Complete patient
mobility assistance

4. Assist in 4.1 Assisting in 4.1.1 Prepare patient for

transporting transporting transport 160
patients patients 4.1.2 Assist in patient
transport
4.1.3 Perform post-transport
procedures

5. Assist in bio- 5.1. Assisting in bio- 5.1.1. Establish and maintain

psychosocial psychosocial rapport with the patient 140
support care of support care of 5.1.2. Obtain information
patients patients regarding the bio-
psychosocial needs of
the patient
5.1.3. Provide assistance to
meet patient needs as
directed.

6. Handle waste in 6.1 Handling waste in 6.1.1 Determine job

a health care a health care requirements 160
environment environment 6.1.2 Identify and segregate
waste
6.1.3 Transport and store
waste
6.1.4 Conduct quality
control activities
6.1.5 Clean up work areas.

Total : 960
ASSESSMENT METHODS:
 Observation with Oral questioning
 Practical Exercise
 Observation
 Demonstration
 Return Demonstration
 Interview
 Third party report
 Portfolio
 Written Examination

COURSE DELIVERY:
 Individual Work (Reading, Assignment – Self Paced)
 Film Showing/ Video Viewing
 Lecture/ Discussion
 Demonstration
 Return demonstration
 Simulation
 Peer teaching and mentoring
 Symposium
 Role playing
 On the job training
 RESOURCES:

List of recommended of tools, equipment and materials for the training of 25

trainees for Health Care Services NC II.

TOOLS EQUIPMENT MATERIALS

Qty. Description Qty. Description Qty. Description
3 pcs Dressing tray 3 Hospital bed 12 Linen (different
(complete with units pcs sizes)
accessories) and
alcohol and betadine
3 pcs Sputum cap 3 pcs Bedside table 6 pcs Pillow and Pillow
case
12 pcs Thermometer 3 pcs Over bed 3 pcs Rubber sheet
12 pcs Mask 3 pcs Foot stool 3 pcs Thermal blanket
3 pcs Goggles 3 pcs IV stand 3 pcs Kelly pad
12 pcs Cap 1 unit Wheelchair 3 Rubber ring
rings
12 pcs Strap 1 unit Strecher 6 pcs Patients gown
3 pcs Splints 1 unit Oxygen tank and 6 pcs Draw sheet
accessories
3 pcs Slings 3 sets BP apparatus 6 pcs Towel, hand towel
3 pcs Bondages 3 pcs Commode 1 set Waste bins (win,
dry, infectious,
sharp)
3 pcs Crutches 1 set Nebulizer 3 pcs Bed pan
2 sets Feeding utensils 1 unit Linen trolley 3 pcs Basin
1 unit Line hamper 3 pcs Soap dish
1 unit Shelves 3 pcs Urinals
1 pc Pert light 1 pc Ambu man
1 pc Ambu Baby
3 pcs Plaster
TRAINING FACILITIES

HEALTH CARE SERVICES NC II

SIZE IN AREA IN SQ. QTY. TOTAL AREA IN

TEACHING / LEARNING AREAS
METERS METERS SQ. METERS
Laboratory Area 4X5 20 1 20
Tool Room and S/M storage Area 3X5 15 1 15
Learning Resources Area* 5X7 35 1 35
Wash Area/Comfort Room (male & 2.5X4 10 1 10
female)*
Admin and Staff Room 5X5 25 1 25
Circulation Area** 1 30
Total 135
Total Workshop Area 135

TRAINERS QUALIFICATIONS

HEALTH CARE SERVICES NC II

TRAINER QUALIFICATION (TQ II)

 Must be Health Care Services NTTC holder.

 Must be a licensed health –service related practitioner
 Must have undergone training in Training Methodology II (TM II)
 Must be physically, emotionally and mentally fit
 Must possess good moral character
 Must have at least 2 years experience in the health service industry
BASIC COMPETENCIES
HEALTH CARE SERVICES NC II
BASIC COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

CODE : 400311210

MODULE TITLE : PARTICIPATING IN WORKPLACE

COMMUNICATION

MODULE DESCRIPTOR : This module covers the knowledge, skills and

attitudes required to gather, interpret and convey
information in response to workplace requirements.

NOMINAL DURATION : 6 HOURS

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the students/ trainees must be able to:

LO 1. Obtain and convey workplace information

LO 2. Perform duties following workplace instructions.
LO 3. Complete relevant work-related documents.
DETAILS OF LEARNING OUTCOMES:

LO 1. OBTAIN AND CONVEY WORKPLACE INFORMATION

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Specific  Effective The students/  Independent  Oral
relevant communication trainees Reading Questioning
information  Non-Verbal MUST be (CBLM) online
is accessed Communication provided with Distance  Written
from  Basic Letter the following:  Discussion Exam
appropriate Writing  Facilities Forum ( online) online
sources.  Organizational and  Practical  Work
2. Effective Communication equipment Exercises/ sample
questioning relevant to Assignment (Videos)
and active the activity  Lecture
listening  Time to
and accomplish
speaking the activity
are used to
gather and
convey
information.
3. Appropriate
medium is
used to
transfer
information
and ideas.
4. Appropriate
non-verbal
communica
tion is used.
5. Appropriate
lines of
communica
tion with
superiors
and
colleagues
are
identified
and
followed.
6. Defined
workplace
procedures
for the
location
and storage
 of
information
are used.
7. Personal
interaction
is carried
out clearly
and
concisely.
LO 2. PERFORM DUTIES FOLLOWING WORKPLACE INSTRUCTIONS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Written  Parts of The students/  Independent  Interview
notices and Speech trainees Reading  Oral
instructions  Sentence MUST be (CBLM) Questioning
are read construction provided with  Discussion  Written
and  Technical the following: Forum Exam
interpreted writing  Facilities  Practical  Work
in  Recording and Exercises/ Sample
accordance information equipment Assignment submission
with relevant to  Lecture/
organizatio the activity Video
nal  Time to Conference
guidelines accomplish
2. Routine the activity
written
instruction
are
followed
based on
established
procedures
3. Feedback
is given to
workplace
supervisor
based
instructions
/
information
received
4. Workplace
interactions
are
conducted
in a
courteous
manner
5. Where
necessary,
clarification
s about
routine
workplace
procedures
and
matters
concerning
 conditions
of
employmen
t are
sought and
asked from
appropriate
sources
6. Meetings
outcomes
are
interpreted
and
implemente
d
LO 3. COMPLETE RELEVANT WORK RELATED DOCUMENTS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Ranges of  Basic The students/  Independent  Interview
forms mathematics trainees Reading  Oral
relating to  Technical MUST be (CBLM) Questioning
conditions of writing provided with  Discussion  Written
employment  Types of forms the following: Forum Exam
are  Facilities  Practical  Work
completed and Exercises/ Sample
accurately equipment Assignment submission
and legibly. relevant to  Lecture/
2. Workplace the activity Video
data is  Time to Conference
recorded on accomplish
standard the activity
workplace
forms and
documents.
3. Errors in
recording
information
on forms.
Documents
are identified
and rectified.
4. Reporting
requirements
to superior
are
completed
according to
organization
al guidelines.
BASIC COMPETENCY : WORK IN A TEAM ENVIRONMENT

CODE : 400311211

MODULE TITLE : WORKING IN A TEAM ENVIRONMENT

MODULE DESCRIPTOR : This module covers the knowledge, skills, and

attitudes identify one’s roles and responsibilities as a
member of a team.

NOMINAL DURATION : 3 HOURS

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/ trainees must be able to:

LO 1. Describe team role and scope.

LO 2. Identify one’s role and responsibility within a team.
LO 3. Work as a team member.
DETAILS OF LEARNING OUTCOMES

LO 1. DESCRIBE AND IDENTIFY TEAM ROLE AND SCOPE

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. The role  Team role. The students/  Independent  Interview
and objective  Relationship trainees Reading (CBLM)  Written/Oral
of the team is and MUST be  Discussion Questioning
identified from responsibiliti provided with Forum  Written
available es the following:  Practical Exam
sources of  Facilities Exercises/  Work
information. and Assignment Sample
2. Team equipment  Lecture/ Video submission
parameters, relevant to Conference
relationships the activity
and  Time to
responsibilitie accomplish
s are the activity
identified from
team
discussions
and
appropriate
external
sources.
LO 2. IDENTIFY ONE’S ROLE AND RESPONSIBILITY WITHIN TEAM

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Individual  Role and The students/  Independent  Interview
roles and responsibiliti trainees Reading (CBLM)  Written/Oral
responsibilities es with team MUST be  Discussion Questioning
within the environment. provided with Forum  Written
team  Team the following:  Practical Exam
environment structure and  Facilities Exercises/  Third Party
are identified. parameters and Assignment Report
2. Roles and  Team equipment  Lecture  Portfolio
objectives of development relevant to submission
the team are  Sources of the activity  Work
identified from information  Time to Sample
available accomplish
sources of the activity
information.
3. Team
parameters,
reporting
relationships
and
responsibilities
are identified
based on team
discussions.
LO 3. WORK AS A TEAM MEMBER

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Effective and  Communicati The students/  Independent  Interview
appropriate on process trainees Reading  Written/Oral
forms of  Workplace MUST be (CBLM) Questioning
communicatio Communicati provided with  Discussion  Written
ns are used on Protocol the following: Forum Exam
and  Team  Facilities  Practical  Work
interactions planning and and Exercises/ Sample
undertaken decision equipment Assignment submission
with team making relevant to  Lecture/ Video
members who  Team the activity Conference
contribute to thinking  Time to
known team  Team roles accomplish
activities and  Process of the activity
objectives. team
2. Effective and development
appropriate  Workplace
contributions context
are made to
complement
team activities
and objectives,
based on
workplace
context
3. Protocols in
reporting are
observed
based on
standard
company
practices.
4. Contribute to
the
development
of team work
plans based
on an
understanding
of team’s role
and objectives
BASIC COMPETENCY : SOLVE/ADDRESS GENERAL WORKPLACE
PROBLEMS

CODE : 400311212

MODULE TITLE : SOLVING/ADDRESSING GENERAL WORKPLACE

PROBLEMS

MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required to apply problem-solving techniques to
determine the origin of problems and plan for their
resolution. It also includes addressing procedural
problems through documentation, and referral.

NOMINAL DURATION : 3 HOURS

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO 1. Identify routine problems.

LO 2. Look for solutions to routine problems.
LO 3. Recommend solutions to problems.
DETAILS OF LEARNING OUTCOMES:

LO 1. IDENTIFY ROUTINE PROBLEMS.

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Routine  Current The students/  Independent  Interview
problems or industry trainees MUST Reading (CBLM)  Written/Oral
procedural hardware be provided  Discussion Questioning
problem areas and software with the Forum  Written
are identified. products and following:  Practical Exam
2. Problems to services  Facilities and Exercises/  Work
be  Industry equipment Assignment Sample
investigated maintenance relevant to  Lecture/ Video submission
are defined , service and the activity Conference
and helpdesk  Time to
determined practices, accomplish
3. Current processes the activity
conditions of and
the problem procedures
are identified  Industry
and standard
documented diagnostic
tools
 Malfunctions
and
resolutions
LO 2. LOOK FOR SOLUTIONS TO ROUTINE PROBLEMS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Potential  Current The students/  Independent  Interview
solutions to industry trainees MUST Reading (CBLM)  Written/Oral
problem are hardware be provided  Discussion Questioning
identified and software with the Forum  Written
2. Recommend products and following:  Practical Exam
ations about services  Facilities and Exercises/  Work
possible  Industry equipment Assignment Sample
solutions are service and relevant to  Lecture/ Video submission
developed, helpdesk the activity Conference
documented, practices,  Time to
ranked and processes accomplish
presented to and the activity
appropriate procedures
person for  Operating
decision systems
 Industry
standard
diagnostic
tools
 Malfunctions
and
resolutions.
 Root cause
analysis
LO 3. RECOMMEND SOLUTIONS TO PROBLEMS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Implementati  Standard The students/  Independent  Interview
on of solutions procedures trainees MUST Reading  Written/Oral
are planned  Documentatio be provided (CBLM) Questioning
2. Evaluation of n produce with the  Discussion  Written
implemented following: Forum Exam
solutions are  Facilities and  Practical  Work
planned equipment Exercises/ Sample
3. Recommend relevant to Assignment submission
ed solutions the activity  Lecture/
are  Time to Video
documented accomplish Conference
and submit to the activity
appropriate
person for
confirmation
BASIC COMPETENCY : DEVELOP CAREER AND LIFE DECISIONS

CODE : 400311213

MODULE TITLE : DEVELOPING CAREER AND LIFE DECISIONS

MODULE DESCRIPTOR : This unit covers the knowledge, skills, and attitudes in
managing one’s emotions, developing reflective
practice, and boosting self-confidence and developing
self-regulation.

NOMINAL DURATION : 3 HOURS

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO 1. Manage one’s emotion

LO 2. Develop reflective practice
LO 3. Boost self-confidence and develop self-regulation
DETAILS OF LEARNING OUTCOMES:

LO 1. MANAGE ONE’S EMOTION

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Self-  Self- The students/  Independent  Interview
management management trainees MUST Reading (CBLM)  Written/Oral
strategies are strategies be provided  Discussion Questioning
identified that assist in with the Forum  Written
2. Skills to work regulating following:  Practical Exam
independently behavior and  Facilities and Exercises/  Work
and to show achieving equipment Assignment Sample
initiative, to be personal and relevant to  Lecture/ Video submission
conscientious, learning the activity Conference
and goals (e.g.  Time to
persevering in Nine self- accomplish
the face of management the activity
setbacks and strategies
frustrations are according to
developed Robert
3. Techniques Kelley)
for effectively  Enablers
handling and barriers
negative in achieving
emotions and personal and
unpleasant career goals
situation in the  Techniques
workplace are in handling
examined. negative
emotions
and
unpleasant
situation in
the
workplace
such as
frustration,
anger, worry,
anxiety, etc.
LO 2. DEVELOP REFLECTIVE PRACTICE

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Personal  Basic SWOT The students/  Independent  Interview
strengths and analysis trainees MUST Reading (CBLM)  Written/Oral
achievements,  Strategies to be provided  Discussion Questioning
based on self- improve with the Forum  Written
assessment one’s following:  Practical Exam
strategies and attitude in  Facilities and Exercises/  Work
teacher the equipment Assignment Sample
feedback are workplace relevant to  Lecture/ Video submission
contemplated  Gibbs’ the activity Conference
2. Progress Reflective  Time to
when seeking Cycle/Model accomplish
and (Description, the activity
responding to Feelings,
feedback from Evaluation,
teachers to Analysis,
assist them in Conclusion,
consolidating and Action
strengths, plan)
addressing
weaknesses
and fulfilling
their potential
are monitored
3. Outcomes of
personal and
academic
challenges by
reflecting on
previous
problem
solving and
decision
making
strategies and
feedback from
peers and
teachers are
predicted
LO 3. BOOST SELF-CONFIDENCE AND DEVELOP SELF-REGULATION

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Efforts for  Four The students/  Independent  Interview
continuous components trainees MUST Reading  Written/Oral
self- of self- be provided (CBLM) Questioning
improvement regulation with the  Discussion  Written
are based on following: Forum Exam
demonstrated Self-  Facilities and  Practical  Work
2. Counter- Regulation equipment Exercises/ Sample
productive Theory (SRT) relevant to Assignment submission
tendencies at  Personality the activity  Lecture/
work are development  Time to Video
eliminated concepts accomplish Conference
3. Positive  Self-help the activity
outlook in life concepts (e.
are g., 7 Habits
maintained. by Stephen
Covey,
transactional
analysis,
psycho-
spiritual
concepts)
BASIC COMPETENCY : CONTRIBUTE TO WORKPLACE INNOVATION

CODE : 400311214

MODULE TITLE : CONTRIBUTING TO WORKPLACE INNOVATION

MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required to make a pro-active and positive contribution
to workplace innovation.

NOMINAL DURATION : 3 HOURS

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO 1. Identify opportunities to do things better

LO 2. Discuss and develop ideas with others
LO 3. Integrate ideas for change in the workplace.
DETAILS OF LEARNING OUTCOMES:

LO 1. IDENTIFY OPPORTUNITIES TO DO THINGS BETTER

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Opportunities  Roles of The students/  Independent  Interview
for individuals in trainees MUST Reading (CBLM)  Written/Oral
improvement suggesting be provided  Discussion Questioning
are identified and making with the Forum  Written
proactively in improvement following:  Practical Exam
own area of s.  Facilities and Exercises/  Work
work.  Positive equipment Assignment Sample
2. Information impacts and relevant to  Lecture/ Video submission
are gathered challenges in the activity Conference
and reviewed innovation.  Time to
which may be  Types of accomplish
relevant to changes and the activity
ideas and responsibility
which might .
assist in  Seven habits
gaining of highly
support for effective
idea. people.
LO 2. DISCUSS AND DEVELOP IDEAS WITH OTHERS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. People who  Roles of The students/  Independent  Interview
could provide individuals in trainees MUST Reading (CBLM)  Written/Oral
input to ideas suggesting be provided  Discussion Questioning
for and making with the Forum  Written
improvements improvement following:  Practical Exam
are identified. s.  Facilities and Exercises/  Work
2. Ways of  Positive equipment Assignment Sample
approaching impacts and relevant to  Lecture/ Video submission
people to challenges in the activity Conference
begin sharing innovation.  Time to
ideas are  Types of accomplish
selected. changes and the activity
3. Meeting is responsibility
set with .
relevant  Seven habits
people. of highly
4. Ideas for effective
follow up are people.
review and
selected
based on
feedback.
5. Critical
inquiry method
is used to
discuss and
develop ideas
with others.
LO 3. INTEGRATE IDEAS FOR CHANGE IN THE WORKPLACE

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Critical  Roles of The students/  Independent  Interview
inquiry method individuals in trainees MUST Reading  Written/Oral
is used to suggesting be provided (CBLM) Questioning
integrate and making with the  Discussion  Written
different ideas improvements following: Forum Exam
for change of .  Facilities and  Practical  Work
key people.  Positive equipment Exercises/ Sample
2. Summarizing impacts and relevant to Assignment submission
, analyzing challenges in the activity  Lecture/
and innovation.  Time to Video
generalizing  Types of accomplish Conference
skills are used changes and the activity
to extract responsibility.
salient points  Seven habits
in the pool of of highly
ideas. effective
3. Reporting people.
skills are  Basic
likewise used research
to skills.
communicate
results.
4. Current
Issues and
concerns on
the systems,
processes and
procedures, as
well as the
need for
simple
innovative
practices are
identified.
BASIC COMPETENCY : PRESENT RELEVANT INFORMATION

CODE : 400311215

MODULE TITLE : PRESENTING RELEVANT INFORMATION

MODULE DESCRIPTOR : This unit of covers the knowledge, skills and attitudes
required to present data/information appropriately.

NOMINAL DURATION : 8 HOURS

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO 1. Gather data/ information

LO 2. Assess gathered data/ information
LO 3. Record and present information
DETAILS OF LEARNING OUTCOMES:

LO 1. GATHER DATA/ INFORMATION

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Evidence,  Organization The students/  Independent  Interview
facts and al protocols trainees MUST Reading  Written/Oral
information  Confidentialit be provided (CBLM) Questioning
are collected y with the  Discussion  Written
2. Evaluation,  Accuracy following: Forum Exam
terms of  Business  Facilities and  Practical  Work
reference and mathematics equipment Exercises/ Sample
conditions are and statistics relevant to Assignment submission
reviewed to  Data analysis the activity  Lecture/ Video
determine techniques/pr  Time to Conference
whether ocedures accomplish
data/informati  Reporting the activity
on falls within requirements
project scope to a range of
audiences
 Legislation,
policy and
procedures
relating to the
conduct of
evaluations
 Organization
al values,
ethics and
codes of
conduct
LO 2. ASSESS GATHERED DATA/ INFORMATION

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Validity of  Business The students/  Independent  Interview
data/ mathematics trainees MUST Reading (CBLM)  Written/Oral
information is and statistics be provided  Discussion Questioning
assessed  Data analysis with the Forum  Written
2. Analysis techniques/ following:  Practical Exam
techniques procedures  Facilities and Exercises/  Work
are applied to  Reporting equipment Assignment Sample
assess data/ requirements relevant to  Lecture/ Video submission
information to a range of the activity Conference
3. Trends and audiences  Time to
anomalies are  Legislation, accomplish
identified policy and the activity
4. Data procedures
analysis relating to the
techniques conduct of
and evaluations
procedures  Organizationa
are l values,
documented ethics and
5. Recommen codes of
dation s are conduct
made on
areas of
possible
improvement.
LO 3. RECORD AND PRESENT INFORMATION

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Studied  Data analysis The students/  Independent  Interview
data/ techniques/ trainees MUST Reading  Written/Oral
information procedures be provided (CBLM) Questioning
are recorded.  Reporting with the  Discussion  Written
2. Recommen requirements following: Forum Exam
dations are to a range of  Facilities and  Practical  Work
analyzed for audiences equipment Exercises/ Sample
action to  Legislation, relevant to Assignment submission
ensure they policy and the activity  Lecture/ Video
are procedures  Time to Conference
compatible relating to the accomplish
with the conduct of the activity
project’s evaluations
scope and  Organizationa
terms of l values,
reference. ethics and
3. Interim and codes of
final reports conduct
are analyzed
and outcomes
are compared
to the criteria
established at
the outset.
4. Findings are
presented to
stakeholders.
BASIC COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND
SAFETY PROCEDURES

CODE : 400311216

MODULE TITLE : PRACTICING OCCUPATIONAL HEALTH AND

SAFETY PROCEDURES

MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required to identify OSH compliance requirements,
prepare OSH requirements for compliance, perform
tasks in accordance with relevant OSH policies and
procedures

NOMINAL DURATION : 4 HOURS

QUALIFICATION LEVEL : NC II

PREREQUISITE : none

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO 1. Identify OSH compliance requirements

LO 2. Prepare OSH requirements for compliance
LO 3. Perform tasks in accordance with relevant OSH policies and procedures
DETAILS OF LEARNING OUTCOMES:

LO 1. IDENTIFY OSH COMPLIANCE REQUIREMENTS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Relevant  OSH The students/  Independent  Interview
OSH preventive trainees MUST Reading (CBLM)  Written/Oral
requirements, and control be provided  Discussion Questioning
regulations, requirements with the Forum  Written
policies and  Hierarchy of following:  Practical Exam
procedures are Controls  Facilities and Exercises/  Work
identified in  Hazard equipment Assignment Sample
accordance Prevention relevant to  Lecture/ Video submission
with workplace and Control the activity Conference
policies and  General OSH  Time to
procedures principles accomplish
2. OSH activity  Work the activity
nonconformitie standards
s are conveyed and
to appropriate procedures
personnel  Safe handling
3. OSH procedures of
preventive and tools,
control equipment
requirements and materials
are identified in  Standard
accordance emergency
with OSH work plan and
policies and procedures in
procedures the
workplace.
LO 2. PREPARE OSH REQUIREMENTS FOR COMPLIANCE

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. OSH work  Resources The students/  Independent  Interview
activity necessary to trainees MUST Reading (CBLM)  Written/Oral
material, tools execute be provided  Discussion Questioning
and equipment hierarchy of with the Forum  Written
requirements controls following:  Practical Exam
are identified  General  Facilities and Exercises/  Work
in accordance OSH equipment Assignment Sample
with workplace principles relevant to  Lecture/ Video submission
policies and  Work the activity Conference
procedures standards  Time to
2. Required and accomplish
OSH procedures the activity
materials,  Safe
tools and handling
equipment are procedures
acquired in of tools,
accordance equipment
with workplace and
policies and materials
procedures  Different
3. Required OSH control
OSH measures
materials,
tools and
equipment are
arranged/
placed in
accordance
with OSH work
standards
LO 3. PERFORM TASKS IN ACCORDANCE WITH RELEVANT OSH POLICIES
AND PROCEDURES

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Relevant  OSH work The students/  Independent  Interview
OSH work standards trainees Reading (CBLM)  Written/Oral
procedures  Industry MUST be  Discussion Questioning
are identified related work provided with Forum  Written
in accordance activities the following:  Practical Exam
with workplace  General OSH  Facilities and Exercises/  Work
policies and principles equipment Assignment Sample
procedures  OSH relevant to  Lecture/ Video submission
2. Work Violations the activity Conference
Activities are Non-  Time to
executed in compliance accomplish
accordance work activities the activity
with OSH work
standards
3. Non-
compliance
work activities
are reported to
appropriate
personnel
BASIC COMPETENCY : EXERCISE EFFICIENT AND EFFECTIVE
SUSTAINABLE PRACTICES IN THE WORKPLACE

CODE : 400311217

MODULE TITLE : EXERCISING EFFICIENT AND EFFECTIVE

SUSTAINABLE PRACTICES IN THE WORKPLACE

MODULE DESCRIPTOR : This unit covers knowledge, skills and attitude to

identify the efficiency and effectiveness of resource
utilization, determine causes of inefficiency and/or
ineffectiveness of resource utilization and Convey
inefficient and ineffective environmental practices

NOMINAL DURATION : 3 HOURS

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO 1. Identify the efficiency and effectiveness of resource utilization

LO 2. Determine causes of inefficiency and/or ineffectiveness of resource utilization
LO 3. Convey inefficient and ineffective environmental practices
DETAILS OF LEARNING OUTCOMES:

LO 1. IDENTIFY THE EFFICIENCY AND EFFECTIVENESS OF RESOURCE

UTILIZATION

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Required  Importance of The students/  Independent  Interview
resource Environment trainees MUST Reading (CBLM)  Written/Oral
utilization in al Literacy be provided  Discussion Questioning
the workplace  Environment with the Forum  Written
is measured al Work following:  Practical Exam
using Procedures  Facilities and Exercises/  Work
appropriate  Waste equipment Assignment Sample
techniques Minimization relevant to  Lecture/ Video submission
2. Data are  Efficient the activity Conference
recorded in Energy  Time to
accordance Consumption accomplish
with workplace s. the activity
protocol
3. Recorded
data are
compared to
determine the
efficiency and
effectiveness
of resource
utilization
according to
established
environmental
work
procedures
LO 2. DETERMINE CAUSES OF INEFFICIENCY AND/OR INEFFECTIVENESS OF
RESOURCE UTILIZATION

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Potential  Causes of The students/  Independent  Interview
causes of environmenta trainees Reading (CBLM)  Written/Oral
inefficiency l inefficiencies MUST be  Discussion Questioning
and/or and provided with Forum  Written
ineffectiveness ineffectivenes the following:  Practical Exam
are listed s  Facilities and Exercises/  Work
2. Causes of equipment Assignment Sample
inefficiency relevant to  Lecture/ Video submission
and/or the activity Conference
ineffectiveness  Time to
are identified accomplish
through the activity
deductive
reasoning
3. Identified
causes of
inefficiency
and/or
ineffectiveness
are validated
thru
established
environmental
procedures
LO 3. CONVEY INEFFICIENT AND INEFFECTIVE ENVIRONMENTAL
PRACTICES

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Efficiency  Appropriate The students/  Independent  Interview
and Personnel to trainees Reading (CBLM)  Written/Oral
effectiveness address the MUST be  Discussion Questioning
of resource environmenta provided with Forum  Written
utilization are l hazards the following:  Practical Exam
reported to  Environmenta  Facilities and Exercises/  Work
appropriate l corrective equipment Assignment Sample
personnel actions relevant to  Lecture/ Video submission
2. Concerns the activity Conference
related  Time to
resource accomplish
utilization are the activity
discussed with
appropriate
personnel
3. Feedback on
information/
concerns
raised are
clarified with
appropriate
personnel
BASIC COMPETENCY : PRACTICE ENTREPRENEURIAL SKILLS IN THE
WORKPLACE

CODE : 400311218

MODULE TITLE : PRACTICE ENTREPRENEURIAL SKILLS IN THE

WORKPLACE

MODULE DESCRIPTOR : This unit covers the outcomes required to apply

entrepreneurial workplace best practices and
implement cost-effective operations

NOMINAL DURATION : 4 HOURS

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO 1. Apply entrepreneurial workplace best practices

LO 2. Communicate entrepreneurial workplace best practices
LO 3. Implement cost-effective operations
DETAILS OF LEARNING OUTCOMES:

LO 1. APPLY ENTREPRENEURIAL WORKPLACE BEST PRACTICES

Assessment Contents Conditions Methodologies Assessment
Criteria Methods
1. Good  Workplace The students/  Independent  Interview
practices best trainees MUST Reading (CBLM)  Written/Oral
relating to practices, be provided  Discussion Questioning
workplace policies and with the Forum  Written
operations are criteria following:  Practical Exam
observed and  Resource  Facilities and Exercises/  Work
selected utilization equipment Assignment Sample
following  Ways in relevant to  Lecture/ Video submission
workplace fostering the activity Conference
policy. entrepreneuri  Time to
2. Quality al attitudes: accomplish
procedures - Patience the activity
and practices - Honesty
are complied - Quality
with according consciousne
to workplace ss
requirements. - Safety
3. Cost- consciousne
conscious ss
habits in - Resourcefuln
resource ess
utilization are
applied based
on industry
standards.
LO 2. COMMUNICATE ENTREPRENEURIAL WORKPLACE BEST PRACTICES
Assessment Contents Conditions Methodologies Assessment
Criteria Methods
1. Observed  Workplace The students/  Independent  Interview
good practices best trainees MUST Reading (CBLM)  Written/Oral
relating to practices, be provided  Discussion Questioning
workplace policies and with the Forum  Written
operations are criteria following:  Practical Exam
communicated  Resource  Facilities and Exercises/  Work
to appropriate utilization equipment Assignment Sample
person. relevant to  Lecture/ Video submission
2. Observed the activity Conference
quality  Time to
procedures accomplish
and practices the activity
are
communicated
to appropriate
person
3. Cost-
conscious
habits in
resource
utilization are
communicated
based on
industry
standards
LO 3. IMPLEMENT COST-EFFECTIVE OPERATIONS

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Preservation  Optimization The students/  Independent  Interview
and of workplace trainees Reading (CBLM)  Written/Oral
optimization of resources MUST be  Discussion Questioning
workplace  5S provided with Forum  Written
resources is procedures the following:  Practical Exam
implemented and concepts  Facilities and Exercises/  Work
in accordance  Criteria for equipment Assignment Sample
with enterprise cost- relevant to  Lecture/ Video submission
policy effectiveness the activity Conference
2. Judicious  Workplace  Time to
use of productivity accomplish
workplace  Impact of the activity
tools, entrepreneuri
equipment and al mindset to
materials are workplace
observed productivity
according to
manual and
work
requirements.
3. Constructive
contributions
to office
operations are
made
according to
enterprise
requirements.
3.4 Ability to
work within
one’s allotted
time and
finances is
sustained
COMMON COMPETENCIES
HEALTH CARE SERVICES NC II
UNIT OF COMPETENCY : IMPLEMENT AND MONITOR INFECTION
CONTROL POLICIES AND PROCEDURES

MODULE TITLE : IMPLEMENTING AND MONITORING INFECTION

CONTROL POLICIES AND PROCEDURES

MODULE DESCRIPTION : This module is concerned with infection control

responsibilities of employees with supervisory
accountability to implement and monitor infection
control policy and procedures in a specific work unit or
team within an organization. This unit does not apply
to a role with organization-wide responsibilities for
infection control policy and procedure development,
implementation or monitoring.

NOMINAL DURATION : 4 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Provide information to the work group about the organization’s infection
control policies and procedures

LO2. Integrate the organization’s infection control policy and procedure into work
practices

LO3. Monitor infection control performance and implement improvements in

practices
LO 1. PROVIDE INFORMATION TO THE WORK GROUP ABOUT THE
ORGANIZATION’S INFECTION CONTROL POLICIES AND PROCEDURES

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Relevant • Infection Students/ • Independent • Written Exam
information Control trainees must Reading/ • Observation
about the Policies and be provided (CBLM) • Interview
organization’s Industry with the • Lecture/ • Demonstration
infection Code of following: Discussion • Oral
control policy Practices • Group questioning
and • Workplace Discussion
procedures, location
and applicable • Tools and
industry codes equipment
of practice are appropriate to
accurately and schedule
clearly housekeeping
explained to activities and
the work to monitor and
group. maintain
2. Information working
about condition
identified • Material
hazards and relevant to the
the outcomes proposed
of infection activity and
risk tasks
assessments • CBLM
is regularly
provided to
the work
group.
3. Opportunity
is provided for
the work
group to seek
further
information on
workplace
infection
control issues
and practices.
LO 2. INTEGRATE THE ORGANIZATION’S INFECTION CONTROL POLICY AND
PROCEDURE INTO WORK PRACTICES

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Infection • Infection Students/ • Independent • Written Exam
control policy Control trainees must Reading/ • Observation
and Practices be provided (CBLM) • Interview
procedures • Risk Control with the • Lecture/ • Demonstration
are Measures following: Discussion • Oral
implemented • Patient’s • Group questioning
by supervisor Confidentiality • Workplace Discussion
and members location
of the work • Tools and
group. equipment
2. Liaison is appropriate to
maintained schedule
with person housekeeping
responsible for activities and
organization- to monitor and
wide infection maintain
control. working
3. The condition
Supervisor’s • Material
coaching relevant to the
support proposed
ensures that activity and
individuals/tea tasks
ms are able to • CBLM
implement
infection
control
practices.
4. Work
procedures
are adopted to
reflect
appropriate
infection
control
practice.
5. Issues
raised through
consultation
are dealt with
and resolved
promptly or
referred to the
appropriate
personnel for
resolution.
6. Workplace
procedures for
dealing with
infection
control risks
and
hazardous
events are
implemented
whenever
necessary.
7. Employees
are
encouraged to
report
infection risks
and to
improve
infection
control
procedures.
LO 3. MONITOR INFECTION CONTROL PERFORMANCE AND IMPLEMENT
IMPROVEMENTS IN PRACTICES

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Infection • Transmission Students/ • Independent • Written Exam
control of trainees must Reading/ • Observation
hazardous Communicable be provided (CBLM) • Interview
events are Diseases with the • Lecture/ • Demonstration
investigated • Common following: Discussion • Oral
promptly to Communicable • Group questioning
identify their Disease • Workplace Discussion
cause in location
accordance • Tools and
with equipment
organization appropriate to
policy and schedule
procedures. housekeeping
2. Work activities and
procedures to to monitor and
control maintain
infection risks working
are monitored condition
to ensure • Material
compliance. relevant to the
3. Work proposed
procedures activity and
are regularly tasks
reviewed and • CBLM
adjusted to
ensure
improvements
in infection
control
practice.
4. Supervisor
provides
feedback to
team and
individuals on
compliance
issues,
changes in
work
procedures
and infection
control
outcomes.
5. Training in
work
procedures is
provided as
required to
ensure
maintenance
of infection
control
standards.
6.Inadequacie
s in work
procedures
and infection
control
measures are
identified,
corrected or
reported to
designated
personnel.
7. Records of
infection
control risks
and incidents
are accurately
maintained as
required.
8. Aggregate
infection
control
information
reports are
used to
identify
hazards, to
monitor an
improve risk
control
methods and
to indicate
training needs.
UNIT OF COMPETENCY : RESPOND EFFECTIVELY TO
DIFFICULT/CHALLENGING BEHAVIOR

MODULE TITLE : RESPONDING EFFECTIVELY TO

DIFFICULT/CHALLENGING BEHAVIOR

MODULE DESCRIPTION : This module covers the knowledge, skills and

attitudes to effectively respond to difficult or
challenging behavior of patient.

NOMINAL DURATION : 4 Hrs.

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Plan responses

LO2. Apply response

LO3. Report and review incidents

LO 1. PLAN RESPONSES

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Responses • OSH and Students/ • Independent • Written
are planned to issues relating trainees must Reading/ Exam
instances of to difficult and be provided (CBLM) • Interview/
difficult or challenging with the • Lecture/ Oral Exam
challenging behavior following: Discussion • Direct
behavior to • Institutional • Group Observation
maximize the policies, • Workplace Discussion
availability of procedures location
other and strategies • Tools and
appropriate in dealing with equipment
staff and difficult and appropriate to
resources. challenging schedule
2. Specific behavior housekeeping
manifestations activities and
of difficult or to monitor and
challenging maintain
behavior are working
identified and condition
strategies • Material
appropriate to relevant to the
these proposed
behaviors are activity and
planned as tasks
required. • CBLM
3. Safety of
self and others
is given
priority in
responding to
difficult or
challenging
behavior
according to
institutional
policies and
procedures.
LO 2. APPLY RESPONSE

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Difficult or • Dealing with Students/ • Independent • Written
challenging difficult or trainees must Reading/ Exam
behavior is challenging be provided (CBLM • Interview/
dealt with behavior with the • Lecture/ Oral Exam
promptly, according to following: Discussion • Direct
firmly and institutional • Group Observation
diplomatically policy and • Workplace Discussion
in accordance procedures location
with • Use • Tools and
institutional company equipment
policy and /institutional appropriate to
procedures. policy in schedule
2.Communicat reporting housekeeping
ion is used infection risks activities and
effectively to and improving to monitor and
achieve the infection maintain
desired control working
outcomes in procedures condition
responding to • Material
difficult or relevant to the
challenging proposed
behavior. activity and
3. Appropriate tasks
strategies are • CBLM
selected to
suit particular
instances of
difficult or
challenging
behavior.
LO 3. REPORT AND REVIEW INCIDENTS

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Incidents are • Instructions Students/ • Independent • Written
reported and guidance trainees must Reading (CBLM) Exam
according to of health be provided • Lecture/ • Interview/
institutional professionals with the Discussion Oral Exam
polices and involved with following: • Group • Practical
procedures. the care of Discussion Exam
2. Incidents are patient/client • Workplace • Direct
reviewed with • Institutional location Observation
appropriate polices and • Tools and
staff and procedures in equipment
suggestions reporting and appropriate to
appropriate to reviewing schedule
area of incidents housekeeping
responsibility activities and
are made. to monitor and
3. Debriefing maintain
mechanisms working
and other condition
activities are • Material
used and relevant to the
participated in. proposed
4. Advice and activity and
assistance is tasks
sought from • CBLM
legitimate
sources when
appropriate.
UNIT OF COMPETENCY : APPLY BASIC FIRST AID

MODULE TITLE : APPLYING BASIC FIRST AID

MODULE DESCRIPTION : This module covers the knowledge, skills and

attitudes required to provide an initial response where
First Aid is required. In this unit it is assumed that the
First Aider is working under supervision and/or
according to established workplace First Aid
procedures and policies.

NOMINAL DURATION : 6 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Assess the situation

LO2. Apply basic first aid techniques

LO3. Communicate details of the incident

LO 1. ASSESS THE SITUATION

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Physical • Basic Students/ • Independent • Demonstration
hazards to self anatomy and trainees must Reading (CBLM) • Oral
and casualty’s physiology be provided • Lecture/ Questioning
health and • Types of with the Discussion • Written Exam
safety are Physical following: • Group • Interview
identified. hazards Discussion • Third Party
2. Immediate • Company • Workplace • Film Viewing Report
risks to self and standard location • Portfolio
casualty’s operating • Tools and
occupational procedures equipment
health safety (SOPs) appropriate to
(OSH) are schedule
minimized by housekeeping
controlling the activities and
hazard in to monitor and
accordance maintain
with OSH working
requirements. condition
3. Casualty’s • Material
vital signs and relevant to the
physical proposed
condition are activity and
assessed in tasks
accordance • CBLM
with workplace
procedures.
LO 2. APPLY BASIC FIRST AID TECHNIQUES

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. First Aid • Knowledge Students/ • Independent • Demonstration
management of the First trainees must Reading (CBLM) • Oral
is provided in Aiders’ skills be provided • Lecture/ Questioning
accordance limitations with the Discussion • Written Exam
with • Casualty’s following: • Group • Interview
established Condition Discussion • Third Party
First Aid • First Aid • Defibrillation • Film Viewing Report
procedures. Management units • Portfolio
2. Casualty is • Pressure
reassured in a bandages
caring and •Thermomete
calm manner rs
and made • First Aid Kit
comfortable • Eyewash
using • Thermal
available Blankets
resources. • Pocket Face
3. First Aid Masks
assistance is • Rubber
sought from Gloves
others in a • Dressing
timely manner • Space
and as device
appropriate. • Cervical
4. Casualty’s Collars
condition is • Workplace
monitored and location
responded to • Tools and
in accordance equipment
with effective appropriate to
First Aid schedule
principles and housekeepin
workplace g activities
procedures. and to
5. Details of monitor and
casualty’s maintain
physical working
condition, condition
changes in • Material
conditions, relevant to
management the proposed
and response activity and
are accurately tasks
recorded in • CBLM
line with
organizational
procedures.
6. Casualty
management
is finalized
according to
his/her needs
and First aid
principles.
LO 3. COMMUNICATE DETAILS OF THE INCIDENT

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Appropriate • Communi Students/ • Independent • Demonstration
medical cation Media trainees must Reading (CBLM) • Oral
assistance is and be provided • Lecture/ Questioning
requested Equipment with the Discussion • Written Exam
using relevant • Reporting following: • Group • Interview
communication and • Mobile phone Discussion • Third Party
media and recording of • Satellite • Film Viewing Report
equipment. the details of phones • Portfolio
2. Details of the • HF/VHF radio
casualty’s casualty’s • Flags
condition and condition • Flares
management • Two-way
activities are radio
accurately • Email
conveyed to • Electronic
emergency equipment
services/relievi • Workplace
ng personnel. location
3. Reports to • Tools and
supervisors are equipment
prepared in a appropriate to
timely manner, schedule
presenting all housekeeping
relevant facts activities and to
according to monitor and
established maintain
company working
procedures. condition
• Material
relevant to the
proposed
activity and
tasks
• CBLM
UNIT OF COMPETENCY : MAINTAIN HIGH STANDARDS OF PATIENT
SERVICES

MODULE TITLE : MAINTAINING HIGH STANDARDS OF PATIENT

SERVICES

MODULE DESCRIPTION : This module covers the knowledge, skills and

attitudes required in the maintenance of high
standards of patient services.

NOMINAL DURATION : 4 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Communicate appropriately with patients

LO2. Establish and maintain good interpersonal relationship with patients

LO3. Act in a respectful manner at all times

LO4. Evaluate own work to maintain a high standard of patient service

LO 1. COMMUNICATE APPROPRIATELY WITH PATIENTS

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Effective • Roles and Students/ • Independent • Written Exam
communication responsibiliti trainees must Reading (CBLM) • Interview/ Oral
strategies and es of self be provided • Lecture/ Exam
techniques are and other with the Discussion • Practical Exam
identified and workers following: • Group • Direct
used to within the Discussion Observation
achieve best organization • Workplace • Film Viewing
patient service • Dealing with location
outcomes. complaints • Tools and
2. Complaints and conflict equipment
are responded appropriate to
to in schedule
accordance housekeeping
with activities and
organizational to monitor and
policy to maintain
ensure best working
service to condition
patients. • Material
3. Complaints relevant to the
are dealt with proposed
in accordance activity and
with tasks
established • CBLM
procedures.
4. Interpreter
services are
accessed as
required.
5. Action is
taken to
resolve
conflicts either
directly, where
a positive
outcome can
be immediately
achieved, or by
referral to the
appropriate
personnel.
6. Participation
in work team is
constructive
and
collaborative
and
demonstrates
an
understanding
of own role.
LO 2. ESTABLISH AND MAINTAIN GOOD INTERPERSONAL RELATIONSHIP
WITH PATIENTS

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Rapport is • Listening Students/ • Independent • Written
established to skills trainees must Reading (CBLM) Exam
ensure the • Client/ be provided with • Lecture/ • Interview/
service is patient the following: Discussion Oral Exam
appropriate to issues • Group • Practical
and in the best referred to • Workplace Discussion Exam
interests of appropriate location • Film Viewing • Direct
patients. health • Tools and Observation
2. Effective professional equipment
listening skills appropriate to
are used to schedule
ensure a high housekeeping
level of activities and to
effective monitor and
communicatio maintain
n and quality working
of service. condition
3. Patient • Material
concerns and relevant to the
needs are proposed
correctly activity and
identified and tasks
responded to • CBLM
responsibility
and
accordingly
established
procedures
and
guidelines.
4.Effectivenes
s of
interpersonal
interaction is
consistently
monitored and
evaluated to
ensure best
patient service
outcomes.
LO 3. ACT IN A RESPECTFUL MANNER AT ALL TIMES

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Respect for • Students/ • Independent • Written
differences is Organizational trainees must Reading Exam
positively, policies and be provided (CBLM) • Interview/
actively and procedures for with the • Lecture/ Oral Exam
consistently privacy and following: Discussion • Practical
demonstrated confidentiality • Group Exam
in all work. of information • Workplace Discussion • Direct
2.Confidentialit provided by location • Film Viewing Observation
y and privacy patients and • Tools and
of patients is others equipment
maintained. • Procedures in appropriate to
3. Courtesy is caring of schedule
demonstrated patients with housekeeping
in all challenging activities and
interactions behaviors to monitor and
with patients, • Techniques in maintain
visitors, carers managing and working
and family. minimizing condition
4. Assistance aggression • Material
with the care of relevant to the
patients with proposed
challenging activity and
behaviors is tasks
provided in • CBLM
accordance
with
established
procedures.
5. Techniques
are used to
manage and
minimize
aggression.
LO 4. EVALUATE OWN WORK TO MAINTAIN A HIGH STANDARD OF PATIENT
SERVICE

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Advice and • Cultures Students/ • Independent • Written
assistance is relevant to the trainees must Reading (CBLM) Exam
received or particular be provided • Lecture/ • Interview/
sought from service with the Discussion Oral Exam
appropriate • Institutional following: • Group • Practical
sources on policy on Discussion Exam
own patient rights • Workplace • Film Viewing • Direct
performance. and location Observation
2. Own work is responsibilities • Tools and
adjusted, equipment
incorporating appropriate to
recommendati schedule
ons that housekeeping
address activities and
performance to monitor and
issues, to maintain
maintain the working
agreed condition
standard of • Material
patient relevant to the
support. proposed
activity and
tasks
• CBLM
CORE COMPETENCIES
HEALTH CARE SERVICES NC II
UNIT OF COMPETENCY : PREPARE AND MAINTAIN BEDS

CODE : HCS323314

MODULE TITLE : PREPARING AND MAINTAINING BEDS

MODULE DESCRIPTOR : This module covers the knowledge, skills and

attitudes required in preparing and making beds and
performing after care activities.

NOMINAL DURATION : 160 Hrs.

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO 1. Prepare area for bed making

LO 2. Make bed

LO 3. Perform after-care activities

CBC Health Care Services NC II - 46 -

LO1. PREPARE AREA FOR BED MAKING

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Personal  OSH Students/ • Independent • Written
protective policies and trainees must Reading (CBLM) Examination
equipment is procedures be provided • Lecture/ • Observation
used  Equipment with the Discussion • Oral
according to in providing following: • Demonstration questioning
institutional privacy, • Brainstorming • Practical
policy. safety and • Access to examination
2. Bed height comfort to relevant
is adjusted as client workstation
necessary.  Prepare - Workshop
3. Bed surrounding area
surroundings in making • Handouts on:
are cleared of bed - Institutional
medical and policies and
other guidelines
equipment - Hospital/
before bed is clinic/
stripped, institution
where procedures
necessary. and protocol
4. Patient • Modules/
privacy, Textbooks
comfort and • Equipment
safety is and materials
provided at all relevant to the
times. proposed
5. Bed linen is activities
checked for - Hospital
displaced bed
personal - Linen
items, aids (different
and sizes)
equipment - PPE
and such aids/ - Uniform
equipment are - Mask
placed in - Gloves
appropriate • CBLM
area/container
.

CBC Health Care Services NC II - 47 -

LO2. MAKE BED

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Bed linen is • Infection Students/ • Independent • Written
stripped, where Control trainees must be Reading Examination
necessary. Policies provided with the (CBLM) • Observation
2. Clinical • Safe following: • Lecture/ • Oral
waste and handling Discussion questioning
soiled linen are techniques • Access to • Group • Practical
removed and • Correct relevant Discussion examination
placed in bed making workstation • Demonstration • Interview
appropriate procedures - Workshop • Brainstorming
container. in hospital area
3. Bed is corners - Laboratory
cleaned • Handouts/
according to Manual on:
established - Institutional
procedures, policies and
where guidelines
necessary. - Hospital/
4. Clean bed clinic/
linen is placed institution
on bed in procedures
accordance and protocol
with institution • Modules /
procedures. Textbooks
5. Existing bed • Equipment and
linen is materials
remade, as relevant to the
needed. proposed
6. Patient is activities
asked whether - Hospital bed
he/she is - Linen
comfortable, or (different
if he/she has sizes)
any preferred - Pillow and
bed needs. pillow case
7. Reusable - PPE
clean bed linen - Hospital/
is handled in clinic/
accordance institution
with Uniform
institution - Mask
procedures. - Gloves
8. Mattresses - Shoes
and pillows are - Plastic bag
cleaned and - Waste bin
disinfected, in - Marking pens

CBC Health Care Services NC II - 48 -

 accordance • CBLM
with
established
procedures.
9. Bed height is
adjusted for
occupancy and
brakes are
applied
according to
bed type.

CBC Health Care Services NC II - 49 -

LO3. PERFORM AFTER-CARE ACTIVITIES

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Beds and • Cleaning a Students/ • Independent • Written
equipment/ Hospital Bed trainees must Reading (CBLM) Examination
aids are kept • Correct be provided • Lecture/ • Observation
accessible and disposal of with the Discussion/ • Oral
bed is left clinical waste following: • Group questioning
ready for • Communica Discussion • Practical
occupancy. tion skills • Access to • Demonstration examination
2. Damaged relevant • Brainstorming
and/or faulty workstation
beds, - Workshop
equipment area
mattresses, • Handouts on:
pillows and - Institutional
linen are policies and
reported to guidelines
appropriate - Hospital/
personnel and clinic/
documented institution
accordingly. procedures
3. Soiled linen and protocol
and clinical • Equipment
wastes are and materials
discarded relevant to the
according to proposed
established activities
protocol. - Hospital
4. Cleaning bed
implements are - Linen
cleaned and (different
returned to sizes)
designated - Linen trolley
storage areas - Waste bin
or disposed of - Cleaning
appropriately. paraphernal
ia
- PPE
- Uniform
- Mask
- Gloves
- Shoes
• CBLM

CBC Health Care Services NC II - 50 -

UNIT OF COMPETENCY : COLLECT AND MAINTAIN LINEN STOCKS AT
END-USERS LOCATION

CODE : HCS323315

MODULE TITLE : COLLECTING AND MAINTAINING LINEN STOCKS

AT END-USERS LOCATION

MODULE DESCRIPTOR : This module covers the knowledge, skills and

attitudes required to collect soiled linen from end-user
locations, deliver soiled linen to a designated holding
area, distribute clean linen and maintain linen stock
levels at end-user locations.

NOMINAL DURATION : 140 Hrs.

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO 1. Collect soiled linen

LO 2. Distribute clean linen

LO 3. Maintain linen stock levels

CBC Health Care Services NC II - 51 -

LO1. COLLECT SOILED LINEN

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Soiled linen • OSH and Students/ • Independent • Written
is collected as Infection trainees must Reading (CBLM) Examination
scheduled from Control be provided • Lecture/ • Observation
end user Practices with the Discussion • Interview
locations. • Types of following: • Group • Third party
2. Soiled linen Linen and its Discussion report
bag is replaced use at end • Access to • Demonstration • Portfolio
in accordance users relevant • Brainstorming • Oral
with institution location workstation Questioning
policies and • Workplace - Workshop • Demonstration
procedures. hazards area /
3. Soiled linen • Collecting workstation
is transported and safe • Handouts on:
to designated handling of - Institutional
holding area soiled linens mission,
using strategic
appropriate and
equipment and business
safe handling plan
techniques. - Hospital/
4. Collection of clinic/
soiled linen is institution
carried out in a organization
manner that chart
minimizes the - Manual of
risk of cross Instructions
contamination for staff
and complies • Equipment
with OHS and materials
policy and relevant to the
procedures. proposed
5. Hazards are activities
identified and - Hospital bed
reported to - Linen
supervisor. (different
6. Appropriate sizes)
procedures for - Linen trolley
dealing with - Paper and
accidents, pen
including sharp - PPE
injuries are - Uniform
followed - Mask
correctly. - Gloves
- Shoes
• CBLM

CBC Health Care Services NC II - 52 -

LO2. DISTRIBUTE CLEAN LINEN

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Clean linen • Safe Students/ trainees • Independent • Written
is transported handling must be provided Reading (CBLM) Examination
as scheduled techniques with the following: • Lecture/ • Observation
to end-user and Discussion of performance
locations equipment • Access to • Group • Interview/
using in relevant Discussion •
appropriate transporting workstation Demonstration
equipment and - Workshop area • Oral
and safe distributing / Workstation questioning
handling clean linen • Handouts on:
techniques. • Linen - Institutional
2. Linen is rotation policies and
replaced to procedures
ensure - Institution
adequate mission
supply for statement,
users. strategic and
3. Linen stock business plan
is rotated and - Instructions for
old stock the use of
returned for equipment and
reprocessing. materials
• Equipment
procedures
manual
• Modules /
Textbooks
• Equipment and
materials relevant
to the proposed
activities
- Hospital bed
- Linen (different
sizes)
- Linen trolley
- PPE
- Uniform
- Mask
- Gloves
- Shoes
• CBLM

CBC Health Care Services NC II - 53 -

LO3. MAINTAIN LINEN STOCK LEVELS

ASSESSMENT CONTENTS CONDITION METHODOLOGIES ASSESSMENT

CRITERIA METHODS
1. Optimum • Linen Students/ • Independent • Written
stock levels inventory trainees must be Reading (CBLM) Examination
are management provided with the • Lecture/ • Observation of
maintained to following: Discussion performance
ensure linen • Group • Interview
availability. • Access to Discussion/ • Third party
2. Linen is relevant • Role playing report
requisitioned workstation • Portfolio
to par level - Workshop area • Oral
quantity. / workstation Questioning
3. Linen is • Handouts on: • Demonstration
stored in linen - Institutional
storage policies and
facilities and procedures
maintained - Institution
according to mission
institution statement,
requirements. strategic and
4. Linen stock business plan
records are -organizational
maintained charts
according to • Manual of
institution instructions for
requirements. staff
5. Linen • Equipment and
inventory is materials relevant
done to the proposed
according to activities
institution - Linen (different
policies and sizes)
procedures. - Stock card
- Inventory list
and forms
- PPE
• CBLM

CBC Health Care Services NC II - 54 -

UNIT OF COMPETENCY : ASSIST IN PATIENT MOBILITY

CODE : HCS323316

MODULE TITLE : ASSISTING IN PATIENT MOBILITY

MODULE DESCRIPTOR : This module covers the knowledge, skills and

attitudes required to assist incapacitated patients in
basic physical movements.

NOMINAL DURATION : 200 Hrs.

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO 1. Prepare to assist with patient mobility

LO 2. Assist with patient mobility

LO 3. Complete patient mobility assistance

CBC Health Care Services NC II - 55 -

LO1. PREPARE TO ASSIST WITH PATIENT MOBILITY

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Requirements • Patient’s Students/ • Independent • Written
for assisting Right to trainees must Reading (CBLM) Examination
with patient Confidentialit be provided • Lecture/ •Demonstration
mobility are y and Privacy with the Discussion • Oral
confirmed with • OSH following: •Demonstration Questioning
concerned procedures • Access to • Simulation • Portfolio
institutions • Infection relevant • One-on-one
health control workstation teaching
personnel and guidelines - Workshop
care plan. • Body area
2. Equipment Mechanics • Manual on:
are selected •Communicati - Workplace
according to on Skills health and
prescribed plan • Equipment safety
of care. Uses and manual
3. Environment Specifications - Infection
is prepared - Commode control
according to - Mechanical manual
established Lift - Standard
guidelines. Operating
4. Procedure is Procedure
explained to manual
patient as • Equipment
required using manufacturer’s
appropriate instructions
communication • Equipment
techniques. and materials
relevant to the
proposed
activities
- Hospital bed
- Wheelchair
- Stretcher
- PPE
- Uniform
- Mask
- Gloves
- Shoes
• CBLM

CBC Health Care Services NC II - 56 -

LO2. ASSIST WITH PATIENT MOBILITY

ASSESSMENT METHODOLOGIE ASSESSMENT

CONTENTS CONDITION S
CRITERIA METHODS
1. Patient mobility •Ambulatory Students/ • Independent • Written
is carried out Assistive trainees must Reading Examination
using safe Devices be provided (CBLM) •Demonstration
handling method • Safe with the • Lecture/ • Oral
and equipment as handling following: Discussion questioning
required. skills • • Portfolio
2. Appropriate 1. Assisting • Access to Demonstration
action is taken to Client in Cane relevant • Simulation
ensure patient Ambulation workstation • One-on-one
comfort and 2. Assisting - Workshop teaching/
safety throughout Client in area • On-the-job
positioning or Crutch • Manual on: practice
transfer. Ambulation -Workplace
3. Communication Assisting health and
with patients Client in safety
during movement Walker manual
is undertaken Ambulation - Infection
according to 3. Assisting control
established Client to manual
procedures. Change - Standard
Position Operating
4. Assisting procedure
Client in manual
Bed • Equipment
Positioning manufacturer’s
5. Assisting instructions
Client in • Equipment
Transfer and materials
Activity relevant to the
proposed
activities
- Hospital bed
-Wheelchair
- Stretcher
- Cane
- Crutches
- Walker
- PPE
- Uniform
- Mask
- Gloves
- Shoes
• CBLM

CBC Health Care Services NC II - 57 -

LO3. COMPLETE PATIENT MOBILITY ASSISTANCE

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Patient is • Cleaning Students/ • Independent • Written
moved to and trainees must Reading (CBLM) Examination
prescribed Maintenance be provided • Lecture/ •Demonstration
position and of Cane and with the Discussion • Oral
concerned Crutches following: • Simulation questioning
health • Cleaning • One-on-one • Portfolio
personnel are and • Access to teaching
informed Maintenance relevant • On-the-job
accordingly. of Walker workstation practice
2. Equipment is • Cleaning - Workshop
cleaned in and area
accordance with Maintenance • Manual on:
established of Bedside - Workplace
procedures. Commode health and
3. Equipment’s safety
working manual
condition is - Infection
reported control
immediately in manual
accordance with - Standard
established Operating
procedures. procedure
manual
• Equipment
manufacturer’s
instructions
• Equipment
and materials
relevant to the
proposed
activities
- Hospital
bed
- Wheelchair
- Stretcher
- Lifter
- Cane
- Crutches
- Walker
- Commode
- PPE
- Uniform
- Mask
- Gloves
- Shoes

CBC Health Care Services NC II - 58 -

UNIT OF COMPETENCY : ASSIST IN TRANSPORTING PATIENTS

CODE : HCS323317

MODULE TITLE : ASSISTING IN TRANSPORTING PATIENTS

MODULE DESCRIPTOR : This module covers the knowledge, skills and

attitudes required to safely and efficiently assist in
transporting patients from one location to another.

NOMINAL DURATION : 200 Hrs.

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO 1. Prepare patient for transport

LO 2. Assist in patient transport

LO 3. Perform post-transport procedures

CBC Health Care Services NC II - 59 -

LO1. PREPARE PATIENT FOR TRANSPORT

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Transporta • Transportation Students/ • Independent • Written
tion Requirements trainees must Reading Examination
requirements • Transportation be provided (CBLM) • Observation
are confirmed Equipment with the • Lecture/ •Demonstration
with  Wheelchair following: Discussion • Oral
appropriate  Stretcher • Simulation questioning
health care  Other • Access to • Role playing • Portfolio
personnel. transportati relevant
2. Transport on workstation
procedures are equipment - Workshop
explained to area
patient as •Manual on:
required. - Institution
3. Preparations policies and
are made for procedures
the safe and manual
efficient - Standard
transport of the Operating
patient as per procedure
instructions. manual
4. Equipment - Instructions
for for use of
transportation equipment
is readied • Access to
according to equipment
requirements used for
and checked to transporting
ensure that it is patients
clean, • Equipment
complete and and materials
functional. relevant to the
proposed
activities
- Hospital bed
- Wheelchair
- Stretcher
- Lifter
- PPE
• CBLM

CBC Health Care Services NC II - 60 -

LO2. ASSIST IN PATIENT TRANSPORT

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Patient is •Transporting Students/ • Independent • Written
transported to Client via a trainees must Reading(CBLM) Examination
designated Wheelchair on be provided • Lecture/ • Observation
location in Curb with the Discussion •Demonstration
accordance • Transporting following: • Demonstration • Oral
with Client via a • Simulation questioning/
established Wheelchair on • Access to • Role playing • Portfolio
procedures. Ramp relevant
2. Equipment is • Transporting equipment for
adjusted to Client via transporting
ensure patient Stretcher patients
comfort and • Equipment
safety with and materials
minimal risk to relevant to the
self. proposed
3. Patient is activities
brought to - Hospital
designated bed
location and - Wheelchair
reported to - Stretcher
appropriate - Lifter
health care - PPE
personnel. • Manual on:
- Relevant
policies and
procedures
manual
- Organizatio
nal charts
• Equipment
manufacturer’
s instructions
• CBLM

CBC Health Care Services NC II - 61 -

LO3. PERFORM POST-TRANSPORT PROCEDURES

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Equipment is • Cleaning and Students / • Independent • Written
cleaned in Maintenance trainees must Reading Examination
accordance with of be provided with (CBLM) • Observation
established Wheelchair the following: • Lecture/ •Demonstration
procedures. • Cleaning and Discussion • Oral
2. Equipment is Maintenance • Access to • Group questioning
returned of Stretcher equipment used Discussion • Portfolio
according to for transporting • Role playing
standard patients • Demonstration
operating • Manual on:
procedures. - Policies and
3. Working procedures
condition of - Organizatio-
equipment is nal charts
reported • Equipment
immediately in manufacturer’s
accordance with instructions
established • Equipment
procedures. and materials
relevant to the
proposed
activities
- Wheelchair
- Stretcher
- Lifter
- Cleaning
paraphernalia
- PPE
• CBLM

CBC Health Care Services NC II - 62 -

UNIT OF COMPETENCY : ASSIST IN BIO-PSYCHOSOCIAL SUPPORT CARE
OF PATIENTS

CODE : HCS323318

MODULE TITLE : ASSISTING IN BIO-PSYCHOSOCIAL SUPPORT

CARE OF PATIENTS

MODULE DESCRIPTOR : This module covers the basic knowledge, skills and
attitudes which apply to the provision of bio-
psychosocial support care of patients in various health
care situations.

NOMINAL DURATION : 140 Hrs.

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO 1. Establish and maintain rapport with the patient.

LO 2. Obtain information regarding the bio-psychosocial needs of the patient

LO 3. Provide assistance to meet patient needs as directed

CBC Health Care Services NC II - 63 -

LO1. ESTABLISH AND MAINTAIN RAPPORT WITH THE PATIENT

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Initial contact • Rights and Students/ • Independent • Written
is made with responsibilities trainees must Reading (CBLM) Examination
patient care and of patient be provided • Lecture/ • Third party
its appropriate • Rights and with the Discussion report
time according responsibilities following: • Group • Interview
to the care plan of health care • Manual on: Discussion
and / or personnel - Institution • Simulation
established • Literacy and policies and • Role playing
procedures. numeracy to procedures
2. Courtesy is delivery of • Documented
demonstrated in patient care patient health
all • Healthy information
communication lifestyle • Equipment
with patients change and materials
and staff in the relevant to the
workplace. proposed
3. Interpersonal activities
exchanges are - Hospital bed
initiated with - Wheelchair
patient as - Stretcher
appropriate. - Lifter
4. Communica - Patient
tion is care-related
developed and forms
maintained for - PPE
effective - Uniform
relationship with - Mask
patients. - Gloves
5. Trust and - Shoes
confidence of • CBLM
patient is
consistently
generated in all
of the relevant
work activities
that are
undertaken.
6.
Confidentiality
and privacy of
patient is
consistently
maintained.
7. Patient’s
rights and roles

CBC Health Care Services NC II - 64 -

 in decision-
making is
respected.

CBC Health Care Services NC II - 65 -

LO2. OBTAIN INFORMATION REGARDING THE BIO-PSYCHOSOCIAL NEEDS
OF THE PATIENT

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Patient Basic Students • Independent • Written
information is knowledge on /trainees must Reading (CBLM) Examination
obtained from common be provided • Lecture/ • Third party
the family/ diseases/ with the Discussion report
significant ailments of following: • Group • Oral
others and target groups Discussion questioning
concerned  Folliculitis, • Workshop
health Furuncles area /
personnel. and Carbuncles Workstation
2. Patient bio-  Chicken pox • Manual on:
psychosocial  Herpes zoster - Institution
care needs  Pressure policies and
are ulcers procedures
determined  Burns • Documented
and  Asthma patient health
recognized.  Chronic information
3. Scope, Bronchitis • Equipment
nature and and materials
 Emphysema
frequency of relevant to the
 Fractures
patient proposed
support needs  Osteoarthritis activities
and confirmed  Rheumatoid - Patient care
with patient arthritis related
and  Gouty forms
appropriate Arthritis - Paper and
health  Osteoporosis pen
personnel as  Shock - PPE
required.  Amputation • CBLM
4. Patient  Stroke
information is  Diabetes
reported as  Parkinson’s
appropriate Disease
and conforms
with ethico-
moral, legal,
professional
and
institutional
requirements.

CBC Health Care Services NC II - 66 -

LO3. PROVIDE ASSISTANCE TO MEET PATIENT NEEDS AS DIRECTED

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Comfort and • Home and Students/ • Independent • Written
safety community trainees must Reading (CBLM) Examination
measures are care guidelines be provided • Lecture/ • Third party
provided • Patient Care, with the Discussion report
according to Safety and following: • Group • Observation
the Comfort Discussion • Interview
care plan and • Patient Safety • Workshop • Simulation • Portfolio
direction of the Devices area /
health • Emergency Workstation
professional. Situations • Manual on:
2. Assistance - Falls - Institution
and support is - Choking/ policies and
provided with Aspiration/ procedures
minimum Suffocation • Documented
physical - Depression/ patient health
and emotional Suicide information
discomfort to - Poisoning • Equipment
patients and - Fire and materials
with minimum relevant to the
risk to self. proposed
3. Assistance is activities
provided in - Patient care
emergency related
situations forms
according to - PPE
prescribed • CBLM
protocol.

CBC Health Care Services NC II - 67 -

UNIT OF COMPETENCY : HANDLE WASTE IN A HEALTH CARE
ENVIRONMENT

CODE : HCS323319

MODULE TITLE : HANDLING WASTE IN A HEALTH CARE

ENVIRONMENT

MODULE DESCRIPTOR : This module covers the knowledge, skills and

attitudes to handle and dispose of waste in a safe
manner within the health care environment.

NOMINAL DURATION : 160 Hrs.

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO 1. Determine job requirements

LO 2. Identify and segregate waste

LO 3. Transport and store waste

LO 4. Conduct quality control activities

LO 5. Clean up work areas

CBC Health Care Services NC II - 68 -

LO1. DETERMINE JOB REQUIREMENTS

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Work sheets • Occupational Students/ • Independent • Written
are reviewed to Safety and trainees must Reading (CBLM) Examination
determine Health be provided • Lecture/ •Demonstration
waste handling with the Discussion • Interview
requirements. following: • Brainstorming • Oral
2. Appropriate • Manual on: • Demonstration Questioning
equipment - Waste • Portfolio
required for collection
waste handling requirements
tasks is - Waste
selected and management
obtained to plans
maximize work - Workplace
effectiveness policies and
and efficiency. procedures
3. Health care - OSH
sites are requirements
organized and - Instructions
set up to for use of
ensure safe, waste
effective and handling
efficient equipment
handling of • Equipment
waste in and materials
accordance relevant to the
with workplace proposed
requirements activities
and relevant - Waste
legislation. handling
4. Potential equipment
risks and - Wheelie
hazards to bins/ trolleys/
work are carts
identified and - PPE
managed in - Uniform
accordance - Boots
with workplace - Robust
requirements, working
OSH, Infection shoes
control and - Mask
other relevant - Heavy
legislation. duty
5. Reporting Gloves
identified risks • CBLM
are followed in

CBC Health Care Services NC II - 69 -

 accordance
with
workplace
procedures.
6. Emergency
and personal
protective
equipment are
selected and
fitted in
accordance
with job
requirements,
manufacturer’s
specifications,
workplace
requirements
and relevant
legislation.

CBC Health Care Services NC II - 70 -

LO2. IDENTIFY AND SEGREGATE WASTE

ASSESSMENT CONTENTS CONDITION METHODOLOGIES ASSESSMENT

CRITERIA METHODS
1. Hazardous, Categories Students/ • Independent • Written
dangerous and trainees must Reading (CBLM) Examination
and non- Characteristic be provided • Lecture/ •Demonstration
conforming s of Health with the Discussion • Interview
waste is Care Waste following: • Brainstorming • Oral
clearly • Simulation Questioning
identified and •Manual on: • Demonstration • Portfolio
handled in - Waste • On the-job-
accordance collection practice
with workplace requirements
policies and - Waste
procedures as management
well relevant plans
legislation. - Workplace
2. All wastes policies and
are identified, procedures
labeled and - Range of
segregated waste
according to identification
waste types in and handling
accordance - OSH
with workplace requirements
policies, - Instructions
procedures for use of
and relevant waste
legislation. handling
3. All sorted equipment
wastes are • Equipment
carefully and materials
placed into relevant to the
correct waste proposed
category activities
containers to - Waste
prevent litter in handling
work areas equipment
and avoid - Wheelie
cross- bins/ trolleys/
contamination. carts
4. Waste - PPE
containers are - Uniform
frequently - Boots
monitored to - Robust
ensure working
adequate shoes
available - Mask
containers and - Heavy duty

CBC Health Care Services NC II - 71 -

 to secure Gloves
containment of • CBLM
waste.
5. Full waste
containers are
emptied or
replaced
promptly to
minimize
disruption to
the workplace
in accordance
with policies
and
procedures
and job
requirements.
6. Segregated
waste is
clearly labeled
in accordance
with job
requirements,
workplace
policies,
procedures
and relevant
legislation.

CBC Health Care Services NC II - 72 -

LO3. TRANSPORT AND STORE WASTE

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Appropriate • Health Care Students/ • Independent • Written
transport waste trainees must Reading Examination
equipment is Treatment be provided (CBLM) •Demonstration
selected for and with the • Lecture/ • Interview
waste transport Technologies following: Discussion • Oral
activities to / Processes • Brainstorming Questioning
maximize work • Manual on: • Demonstration • Portfolio
effectiveness - Waste • Simulation
and efficiency collection • On the-job-
and in requirements practice
accordance - Waste
with workplace management
policies and plans
procedures and - Workplace
relevant policies and
legislation. procedures
2. All transport - OSH
equipment are requirements
color-coded - Instructions
and labeled in for use of
accordance equipment
with workplace • Equipment
policies and and materials
procedures and relevant to the
relevant proposed
legislation. activities
3. Transport - Waste
loads are handling
secured and equipment
not overloaded - Wheelie
according to bins/ trolleys/
workplace carts
requirements - PPE
and relevant - Uniform
legislation. - Boots
4. Waste - Robust
collection working
rounds are shoes
performed as - Mask
often as - Heavy
required to duty
minimize waste Gloves
overflow • CBLM
hazards.
5. Storage

CBC Health Care Services NC II - 73 -

 areas are
enclosed and
secured in
accordance
with workplace
requirement
and relevant
legislation.
6. Waste types
are stored in
accordance
with relevant
legislation and
workplace
requirements.

CBC Health Care Services NC II - 74 -

LO4. CONDUCT QUALITY CONTROL ACTIVITIES

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Waste is • Waste Students/ • Independent • Written
inspected and Handling, trainees must be Reading (CBLM) Examination
checked to Collection, provided with the • Lecture/ •Demonstratio
ensure that it is Storage and following: Discussion n
placed in the Transport • Brainstorming • Interview
correct waste • Relevant • Manual on: • Demonstration • Oral
receptacle. Legislations - Waste • Experiential Questioning
2. Storage collection Learning • Portfolio
areas are requirements • On the-job-
inspected and - Waste practice
checked to management
ensure that plans
they are - Workplace
secured in policies and
accordance procedures
with workplace - OSH
requirements requirements
and relevant - Instructions for
legislation. use of
3. All details of equipment
quality control • Equipment and
activities are materials
documented relevant to the
accurately and proposed
promptly in activities
accordance - Waste
with workplace handling
requirements equipment
and relevant - Wheelie bins/
legislation. trolleys/carts
- PPE
- Uniform
- Boots
- Robust
working
shoes
- Mask
- Heavy duty
Gloves
• CBLM

CBC Health Care Services NC II - 75 -

LO5. CLEAN UP WORK AREAS

ASSESSMENT ASSESSMENT
CONTENTS CONDITION METHODOLOGIES
CRITERIA METHODS
1. Waste • Waste Students/ • Independent • Written
storage sites Management trainees must Reading (CBLM) Examination
and all Plans for a be provided • Lecture/ •Demonstration
equipment are Health Care with the Discussion • Interview
cleaned to Establishment following: • Brainstorming • Oral
ensure safe • Cleaning • Demonstration Questioning
and effective Procedures on • Manual on: • Experiential • Portfolio
future Environment - Workplace Learning
operation in and policies and • On the-job-
accordance Equipment procedures practice
with company - OSH
requirements. requirements
2. Waste from - Instructions
cleaning for use of
activities is equipment
disposed of in • Equipment
accordance and materials
with workplace relevant to the
requirements, proposed
council activities
requirements - Waste
and relevant handling
legislation. equipment
- Wheelie
bins/
trolleys/carts
- PPE
- Uniform
- Boots
- Robust
working
shoes
- Mask
- Heavy duty
Gloves
• CBLM

CBC Health Care Services NC II - 76 -

 What is Competency-Based Curriculum (CBC)

A competency-based curriculum is a framework or guide for the

subsequent detailed development of competencies, associated
methodologies, training and assessment resources.

The CBC specifies the outcomes which are consistent with the
requirements of the workplace as agreed through the industry or
community consultations.

CBC can be developed immediately when competency standards

exist.

When competency standards do not exist, curriculum developers need

to clearly define the learning outcomes to be attained. The standard of
performance required must be appropriate to industry and occupational
needs according to advice from industry/ enterprises or a specified
client group.

These materials are available in both printed and electronic copies.

For more information please contact:

Technical Education and Skills Development Authority (TESDA)
Telephone Nos.: 893-8281, 817-4076 to 82 loc. 613 to 614, 625 and 626
or visit our website: www.tesda.gov.ph

or the TESDA Regional or Provincial Office nearest you.