Page 1 of 25

Customer-Specific Requirements

9th Edition

For Use with IATF 16949:2016

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 2 of 25

1 Scope
1.1 General

IATF 16949:2016 and this document define the fundamental quality system requirements for the Visteon
Corporation supply chain. This document contains the company specific requirements supplemental
to automotive QMS standard IATF 16949:2016. This document is numbered to align with the automotive
QMS standard IATF 16949:2016.

These supplemental requirements may also apply to ISO9001:2015 and other similar registrations as
applicable and developed within this document. These supplemental requirements must be included in
the certification audit in order to be recognized as satisfying the Visteon supplier criteria for third-party
certification by an IATF recognized and contracted certification body.

The English language version of this document shall be the official version for purposes of third party
registration. Any translations of this document shall be for reference only. Copies of this document are
available on the Visteon Supplier Portal (G2V) at http//G2V.visteon.com

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 3 of 25

2 Reference documents

The following reference documents are available through AIAG

(http://www.aiag.org/scriptcontent/index.cfm) or in Europe (http://www.adareinternational.net) and shall be
used to develop the quality system. The latest editions of AIAG reference manuals shall be used.
Production Part Approval Process, PPAP
Statistical Process Control, SPC
Potential Failure Mode and Effects Analysis, FMEA
Advanced Product Quality Planning and Control Plan, APQP
Measurement Systems Analysis, MSA

3 Terms and definitions

Where inconsistent terminology exists between IATF 16949 and this document, this document
shall take precedence. Otherwise, the definitions from IATF 16949 apply to this document.
3.1 Active Part
An active part is one currently supplied to the customer for original equipment or service
applications. The part remains active until tooling scrap authorization is given by the
appropriate customer activity. For parts with no customer-owned tooling or situations where
multiple parts are made from the same tool, written confirmation from Visteon Engineering and
the Buyer is required to deactivate a part.

3.2 Aftermarket Parts

Replacement parts not procured or released by Visteon for service part applications that may
not be produced to original equipment specifications.

3.3 Capacity verification

Production run at rate can be verified by Visteon Capacity verification form available in Visteon
supplier portal (www.G2V.visteon.com)

3.4 Families of FMEAs (Failure Mode and Effects Analysis)

Families of FMEAs are FMEAs for multiple parts where the parts are substantially similar in
application, design, manufacture, requirements and specification.

3.5 IATF (International Automotive Task Force)

The IATF is an ad hoc group of automotive manufacturers and their respective trade
associations, formed to provide improved quality products to automotive customers worldwide.
The IATF is responsible for the following:
 Developing a consensus regarding international fundamental quality system
requirements, primarily for the participating companies’ direct suppliers of
production materials, product or service parts or finishing services
 Developing policies and procedures for the common IATF third party registration
scheme to ensure consistency worldwide.
 Providing appropriate training to support IATF 16949 requirements and the IATF
registration scheme.
 Establishing formal liaisons with appropriate bodies to support IATF objectives.

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 4 of 25

3.6 Initial Process Study

Initial Process Studies are conducted to measure the performance of new or revised
processes relative to internal or customer requirements based on a rational sampling plan
from a significant production run. Initial process studies should be conducted at different points
in the evolution of processes (e.g. on one manufacturing line or tool, then on the remaining
manufacturing lines or tools and subsequently on any revised manufacturing lines or tools,).
These studies provide the data to determine the process stability and control along with
identifying the distribution (e.g. Normal or Uniform Distribution) for a statistically valid analysis.

3.7 Organization
Facility adding manufacturing value to production materials: providers of production or service
parts, or of finishing services
Note 1: For the purposes of registration under IATF 16949, the "organization" is the entity
normally referred to by Visteon as the "supplier".
Note 2: "Design responsible organizations" also provide engineering services. Program
specific Engineering Statement of Work defines program specific engineering responsibilities.
Note 3: Sequencing warehouses and other facilities not adding manufacturing value to the
product are not eligible for stand-alone certification to IATF 16949.

3.8 Supplier report card

This application is intended for use by all Visteon users and all Suppliers registered with
Visteon supplier portal, monitoring the supplier performance on their delivered products or
services. Purpose of Visteon's report card is to provide visibility into the status of quality
rejects, delivery issues, and significant quality and delivery events to suppliers.

3.9 SCR
Supplier Change Request-Changes made by supplier for Visteon cross functional team
approval. The training material for the global SCR processes is available at Visteon supplier
portal.

3.10 Supplier Quality

Supplier Quality – Visteon’s team dedicated to assist in the development of supplier
manufacturing processes.

3.11 Sub- Supplier

Provider of production materials or production or service parts, directly to an
organization.

3.12 Value-Added Production Processes

Manufacturing activities or operations for which a customer would be willing to pay,
given the option. See also IATF16949:2016 definition of “manufacturing”, “site”, and
“remote location”.

4 Context of the organization

4.1 Understanding the organization and its context
No Visteon Customer-Specific Requirement for this section.

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 5 of 25

4.2 Understanding the needs and expectations of interested parties

No Visteon Customer-Specific Requirement for this section.

4.3 Determining the scope of the quality management system

Organizations shall record evidence of their certification to IATF 16949 in G2V Online available
through Visteon Supplier Portal.
Support functions, whether on-site or remote (such as design centers, Corporate headquarters,
and distribution centers) shall be included in the scope of Quality management System (QMS).
SP-GL-SG-1040 Supplier Guideline for IATF 16949:2016 Visteon CSR Compliance Process
refers to applicable waiver on IATF 16949:2016 requirements, which is available on Visteon
supplier portal.
Tooling & Equipment suppliers to Visteon are not eligible for certification to IATF 16949.
Registration to ISO 9001:2015 is acceptable.

Manufacturing Locations including Sales Office/Warehouse: Manufacturing Supplier sites

and Sales Office/Warehouse representing their manufacturing sites shall be certified for IATF
16949:2016 Quality System through certification and comply with section 7.5.1.1 of Visteon
Customer Specific Requirements (CSR). Copy of IATF 16949:2016 certification is required to be
uploaded into ‘IATF 16949:2016 & Accepting CSR’ field of the Supplier Report card as one
document (best as a PDF) together with the notification of the expiration date of their Certificate.

Non – manufacturing locations (Distributor): Distributor is an independent company that is

not representing the manufacturing sites and these sites shall be certified for ISO 9001:2015.
Quality System through certification or to be mentioned in IATF 16949:2016 Certificate as
supporting functions, whether on-site or remote (such as design centers, Corporate headquarters
and distribution centers), form part of the site audit as they support the site.
Copy of ISO 9001:2015 certification is required to be uploaded into ‘IATF 16949:2016 &
Accepting CSR’ field of the Report card as one document (best as a PDF) together with the
Notification of the expiration date of their Certificate.

Automotive product-related software and services suppliers: This type of suppliers shall
be certified for ISO 9001:2015 quality System through certification. A copy of ISO 9001:2015
certification is required to be uploaded into the “ISO 9001 Certificate” field of the Supplier
Report Card as one document (best as PDF), together with the notification of the expiration
date of their certificate.

4.3.1 Determining the scope of the quality management system - supplemental

No Visteon Customer-Specific Requirement for this section

4.3.2 Customer-specific requirements

No Visteon Customer-Specific Requirement for this section.
4.4 Quality Management system and its processes
No Visteon Customer-Specific Requirement for this section.

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 6 of 25

5 Leadership
5.1 Leadership and commitment
5.1.1 General
No Visteon Customer-Specific Requirement for this section.
5.1.1.1 Corporate Responsibility
The organization shall define and implement corporate responsibility policies, including at a
minimum an anti-bribery policy, an employee code of conduct, and an ethics escalation policy
(“whistle blowing policy”)

5.1.1.2 Process effectiveness and efficiency

No Visteon Customer-Specific Requirement for this section.

5.1.1.3 Process owners

No Visteon Customer-Specific Requirement for this section.

5.1.2 Customer focus
The supplier shall demonstrate customer satisfaction through meeting continuous improvement
objectives consistent with a well-developed QOS/BOS. In addition, Visteon reserves the right to
conduct plant visits and facility reviews upon request.
5.2 Policy
5.2.1 Establishing the quality policy
No Visteon Customer-Specific Requirement for this section.

5.2.2 Communicating the quality policy

No Visteon Customer-Specific Requirement for this section.

5.3 Organizational roles, responsibilities and authorities

No Visteon Customer-Specific Requirement for this section.
5.3.1 Organizational roles, responsibilities and authorities - supplemental
Top Management shall assign personnel with the responsibility and authority to ensure
customer requirements are met. These assignments shall be documented. This includes
but is not limited to the selection of special characteristics, IMDS submission (MSDS
portal), setting quality objectives and related training, corrective and preventive actions,
product design and development, capacity analysis, logistics information, customer
scorecards and customer portals.
5.3.2 Responsibility and authority for product requirements and
corrective actions
No Visteon Customer-Specific Requirement for this section.

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 7 of 25

6 Planning
6.1 Actions to address risks and opportunities
6.1.1 See ISO 9001:2015 requirements.
No Visteon Customer-Specific Requirement for this section.

6.1.2 See ISO 9001:2015 requirements.

6.1.2.1 Risk analysis
No Visteon Customer-Specific Requirement for this section.

6.1.2.2 Preventive action

No Visteon Customer-Specific Requirement for this section.
6.1.2.3 Contingency plans
The supplier shall prepare a contingency plan. Upon request, the supplier shall provide a
copy of their contingency plans to Visteon.
The supplier shall notify Visteon receiving plants, the buyer and the Supplier Quality
Engineer of record on Report Card within 24 hours of supplier’s production interruption.
The nature of the interruption shall be communicated with the immediate actions taken to
assure supply of product. Production interruptions may include (but are not limited to)
natural disasters, fire, utility interruptions, labor shortages, infrastructure disruptions,
political unrest, war, capacity issues, quality issues, labor strikes or other events that
prevent the supplier from meeting the specified capacity volumes.
Supply Chain Risk Analysis
The Organization shall have a documented Supply Risk Management Operating System
in place –
The Organization shall ensure that its Quality Operating System Supply Risk Management
process includes:

 The application of the requirements for Risk analysis, preventive actions and
contingency planning described in section 6.1.2.1 through 6.1.2.3 of IATF 16949:2016
through the Organization’s supply chain.
 Documentation of the Organization’s supply chain (supplier name, location, parts) for
all Visteon-specified parts and associated raw materials
 A system to assess and monitor the supplier and their supply chain financial
and operational risks.
Visteon reserves the right to review the documented information of the supply chain risk
assessment reviews
6.2 Quality objectives and planning to achieve them
6.2.1 See ISO 9001:2015 requirements.
No Visteon Customer-Specific Requirement for this section.

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 8 of 25

6.2.2 See ISO 9001:2015 requirements.

No Visteon Customer-Specific Requirement for this section.

6.2.2.1 Quality objectives and planning to achieve them — supplemental

No Visteon Customer-Specific Requirement for this section.

6.3 Planning of changes

See ISO 9001:2015 requirements.

7 Support
7.1 Resources
7.1.1 General
No Visteon Customer-Specific Requirement for this section.

7.1.2 People
See ISO 9001:2015 requirements.

7.1.3 Infrastructure
See ISO 9001:2015 requirements.
7.1.3.1 Plant, facility, and equipment planning
Capacity Reporting
Whenever the organization reports Purchased Part Capacity to Visteon in demonstration
of compliance to the OEE capacity requirements, the organization shall use the Capacity
Planned Volume Report to determine the values of production run at rate.
Where equipment is not dedicated to the Visteon part being reported for CPV, the
organization shall use either the Shared Loading Plan in the Capacity Planned Volume
Report or OEE.
The Capacity Analysis Report is available through https://G2V.Visteon.com
Reporting of Capacity Planned Volume to Visteon may include the following:
• Responding to a Request for Quote
• Responding to a capacity study
• Capacity Verification associated with PPAP
• Any other Visteon request for reporting Purchased Part Capacity

7.1.4 Environment for the operation of processes

No Visteon Customer-Specific Requirement for this section.

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 9 of 25

7.1.4.1 Environment for the operation of processes — supplemental

No Visteon Customer-Specific Requirement for this section.
7.1.5 Monitoring and measuring resources
7.1.5.1 General
See ISO 9001:2015 requirements.
7.1.5.1.1 Measurement system analysis
Visteon approval of the gage/check fixture supplier, gage/check fixture strategy and
design is required. Gages not meeting the specification in the AIAG MSA must have a
containment plan (such as 100% inspection, gage improvement or other means) that is
approved by Supplier Quality.
In order to provide adequate measurement system discrimination, for measurement
equipment used to measure special characteristics, the apparent resolution of the
equipment shall be at most one-tenth of the total process to six sigma standard
deviation (reference AIAG Measurement System Analysis).

7.1.5.2 Measurement traceability

See ISO 9001:2015 requirements.

7.1.5.2.1 Calibration/verification records

No Visteon Customer-Specific Requirement for this section.

7.1.5.3 Laboratory requirements

No Visteon Customer-Specific Requirement for this section.

7.1.5.3.1 Internal laboratory

No Visteon Customer-Specific Requirement for this section.

7.1.5.3.2 External laboratory

No Visteon Customer-Specific Requirement for this section.

7.1.6 Organizational knowledge

See ISO 9001:2015 requirements.

7.2 Competence
See ISO 9001:2015 requirements.
7.2.1 Competence — supplemental
Training shall include the appropriate Visteon systems as applicable. Training material and
related formats are available in Visteon Supplier Portal.
7.2.2 Competence — on-the-job training
No Visteon Customer-Specific Requirement for this section.

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 10 of 25

7.2.3 Internal auditor competency

No Visteon Customer-Specific Requirement for this section.

7.2.4 Second-party auditor competency

No Visteon Customer-Specific Requirement for this section.

7.3 Awareness

See ISO 9001:2015 requirements.

7.3.1 Awareness — supplemental

No Visteon Customer-Specific Requirement for this section.

7.3.2 Employee motivation and empowerment

No Visteon Customer-Specific Requirement for this section.

7.4 Communication

See ISO 9001:2015 requirements.

7.5 Documented information

7.5.1 General
See ISO 9001:2015 requirements.
7.5.1.1 Quality management system documentation
No Visteon Customer-Specific Requirement for this section.

7.5.2 Creating and updating

Note 1: Where the organization uses Visteon documents / instructions or other
documents of external origin, the organization ensures that the appropriate
revision level is used. In case of any further information, please contact the
Visteon Purchase & Supplier Quality team.

7.5.3 Control of documented information

No Visteon Customer-Specific Requirement for this section.
7.5.3.1 and 7.5.3.2
See ISO 9001:2015 requirements.

7.5.3.2.1 Record retention

Production part approvals, tooling records, purchase orders and amendments shall be
maintained for the length of time that the part (or family of parts) is active for production
and service requirements plus ten calendar years unless otherwise specified by Visteon
for their respective products. This includes any customer owned tooling.

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 11 of 25

Production inspection and test records (e.g., control charts, inspection and test results)
shall be retained for the length of time that the part (or family of parts) is active for
production and service requirements plus ten calendar years. Records of inspection
shall be maintained for each inspection or test performed. Where practical, the actual
test result (variable or attribute) should be recorded.
Simple pass/fail records of inspection are not acceptable for variables measurements.
Records for internal quality audits and management review shall be retained for Current
Year (CY) + three years.
The above does not supersede any regulatory requirements.

7.5.3.2.2 Engineering Specifications

No Visteon Customer-Specific Requirement for this section.

8 Operation
8.1 Operational planning and control

The supplier shall carry out APQP on all new components supplied to Visteon. The supplier will lead
the APQP Process for any new component and shall provide updates to Visteon as required.
8.1.1 Operational planning and control — supplemental
No Visteon Customer-Specific Requirement for this section.

8.1.2 Confidentiality
No Visteon Customer-Specific Requirement for this section.

8.2 Requirements for products and services

End of life vehicle (ELV) reporting requirements are required as follows: Report into IMDS prior to
PPAP of the product and confirm completion for PPAP. Please contact the Global Visteon IMDS
Manager Bishop, Amanda (A.M.) <abisho17@visteon.com> or Lawrence, Cinil (C.)
<clawrenc@visteon.com> for specific reporting requirements.
ISO14001 certification is recommended.

8.2.1 Customer communication

After PPAP approval, the organization shall use the SCR (Supplier Change
Request) process for any changes made at Supplier end that would affect product
/ process.

8.2.1.1 Customer communication — supplemental

No Visteon Customer-Specific Requirement for this section.

8.2.2 Determining the requirements for products and services

See ISO 9001:2015 requirements.

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 12 of 25

8.2.2.1 Determining the requirements for products and services —

supplemental
No Visteon Customer-Specific Requirement for this section.

8.2.3 Review of the requirements for products and services

8.2.3.1
See ISO 9001:2015 requirements.
8.2.3.1.1 Review of the requirements for products and services —
Supplemental
No Visteon Customer-Specific Requirement for this section.

8.2.3.1.2 Customer-designated special characteristics

Special characteristics symbols can be followed as per the Special
Characteristic Identification form (SCIF).
8.2.3.1.3 Organization manufacturing feasibility
No Visteon Customer-Specific Requirement for this section.
8.2.3.2
See ISO 9001:2015 requirements.

8.2.4 Changes to requirements for products and services

See ISO 9001:2015 requirements.

8.3 Design and development of products and services

8.3.1 General
See ISO 9001:2015 requirements.
8.3.1.1 Design and development of products and services — supplemental.

No Visteon Customer-Specific Requirement for this section

8.3.2 Design and development planning

See ISO 9001:2015 requirements.

8.3.2.1 Design and development planning — supplemental

FMEA
FMEAs shall be prepared using the AIAG Potential Failure Mode and Effects Analysis
reference manual. Design engineering and Supplier Quality approval is required for
FMEAs for designated safety or regulatory items regardless of the site's PPAP level.
Approval may take the form of PPAP approval by Supplier Quality Engineer and the
responsible design engineer, but the preferred method is to sign the documents.
Approval of changes to these documents after initial acceptance is also required.
Visteon reserves the right to require approval of a FMEA for any Visteon purchased
part from any supplier.

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 13 of 25

FMEAs may be written for families of parts where batch processes and common tooling
are used. Families shall be clearly defined and have a full part number listing of the
family. Visteon engineering shall approve the family designations.
Upon request by Visteon, the supplier shall provide a copy of the FMEA document for
review. If the document is considered proprietary, the supplier will provide qualified
technical support and bring the FMEA to the requestor for review without retention of
copies.

8.3.2.2 Product design skills

No Visteon Customer-Specific Requirement for this section.

8.3.2.3 Development of products with embedded software

No Visteon Customer-Specific Requirement for this section.

8.3.3 Design and development inputs

See ISO 9001:2015 requirements.

8.3.3.1 Product design input

No Visteon Customer-Specific Requirement for this section.

8.3.3.2 Manufacturing process design input

No Visteon Customer-Specific Requirement for this section.

8.3.3.3 Special characteristics

Notification of Special Characteristics shall be accomplished through the
use of Special Characteristic Identification form. See your assigned Supplier
Quality Engineer for information on the special characteristic requirements.

8.3.4 Design and development controls

8.3.4.1 Monitoring

Supplier process / product design and development activity shall follow the AIAG APQP
manual and report the status of specified stages of activity to the customer as agreed.

8.3.4.2 Design and development validation

No Visteon Customer-Specific Requirement for this section.
8.3.4.3 Prototype program
No Visteon Customer-Specific Requirement for this section.

8.3.4.4 Product approval process

PPAP submissions shall follow the AIAG PPAP manual and any specified process
such as SP-GL-SG-1004 Supplier Guidelines for the Visteon Production Part Approval
Process.

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 14 of 25

NOTE: When a PPAP identifies that a part does not fully conform to all specifications,
the supplier must obtain an approved Temporary Change (TC) or deviation to authorize
the supplier to ship this product. The supplier must retain evidence of the approved
deviation. The issue that required the temporary change or deviation must be corrected
within 90 days or a second temporary change must be requested.
The supplier does not have authorization to ship parts unless they have an approved
PPAP or an approved Temporary Change (TC) or deviation.
PPAP must be submitted on time according to the Visteon PPAP required date.

8.3.5 Design and development outputs

See ISO 9001:2015 requirements.
8.3.5.1 Design and development outputs — supplemental
Supplier shall submit the packaging and labelling requirements through
www.epgpics1121.com for all products supplied to Visteon for approval before the
submission of PPAP to customer.

8.3.5.2 Manufacturing process design output

No Visteon Customer-Specific Requirement for this section.

8.3.6 Design and development changes

See ISO 9001:2015 requirements.

8.3.6.1 Design and development changes — supplemental

No Visteon Customer-Specific Requirement for this section.

8.4 Control of externally provided processes, products and services

8.4.1 General
See ISO 9001:2015 requirements.

8.4.1.1 General — supplemental

No Visteon Customer-Specific Requirement for this section.
8.4.1.2 Supplier selection process
The Organization’s supplier selection process should include evaluation of the
supplier’s supply chain management system. The Organization shall complete a
financial assessment of the supply chain at a minimum annually, in conjunction
with the annual audit program (see 9.2.2.2 of IATF 16949), not just at the initial
supplier selection.

8.4.1.3 Customer-directed sources (also known as “Directed–Buy”)

When required by the contract with Visteon, the organization shall obtain approval
from Visteon prior to sourcing sub- suppliers. Please contact the Visteon Buyer.

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 15 of 25

8.4.2 Type and extent of control

See ISO 9001:2015 requirements.
8.4.2.1 Type and extent of control — supplemental
The organization shall have incoming product quality measures and shall use those
measures as key indicators of sub- supplier product quality management.
8.4.2.2 Statutory and regulatory requirements
The organization shall document their process to ensure that purchased products,
processes, and services conform to the current applicable statutory and regulatory
requirements in the country of receipt, the country of shipment and the customer-identified
country of destination, if provided.
In case of Visteon defined special controls for certain products with statutory and
regulatory requirements the organization shall ensure they are implemented and
maintained as defined, including at suppliers.
Material reporting requirements for ELV are specified through www.mdsystem.com and
submit to Visteon IMDS Number # 786.

8.4.2.3 Supplier quality management system development

Although all sub-suppliers must be assessed per this section, sub-supplier improvement
efforts shall focus on those sub-suppliers with the highest impact on Supplier Report card
metrics.

Special Characteristic Controls at the sub- suppliers

For Special Characteristics, the responsible organization ensures that sub-suppliers have
controls in place to prevent shipment of non-conforming product a t the location where the
associated physical characteristics are manufactured by sub- suppliers. The sub- supplier
controls for the Special Characteristics are identified by the organization in the Visteon
SCIF document.

8.4.2.3.1 Automotive product-related software or automotive products with

embedded software

The Supplier must have Automotive SPICE level III (or equivalent in CMMI), otherwise
the appropriate waiver must be submitted to Visteon for approval for software suppliers.

8.4.2.4 Supplier monitoring

In support of Visteon’s expectation of 100% on-time delivery, the organization shall have
a documented process and criteria to evaluate Supplier performance in order to ensure
conformity of externally provided products, processes, and services to internal and
external customer requirements.
The organization should monitor and minimize any premium freight expenses related to
sub-suppliers for late deliveries.
These also apply to Customer-directed sub-suppliers.

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 16 of 25

8.4.2.4.1 Second-party audits

No Visteon Customer-Specific Requirement for this section.

8.4.2.5 Supplier development

No Visteon Customer-Specific Requirement for this section.

8.4.3 Information for external providers

See ISO 9001:2015 requirements.

8.4.3.1 Information for external providers — supplemental

No Visteon Customer-Specific Requirement for this section.

8.5 Production and service provision

8.5.1 Control of production and service provision
See ISO 9001:2015 requirements.

8.5.1.1 Control plan

No Visteon Customer-Specific Requirement for this section.
8.5.1.2 Standardized work — Operator instructions and Visual standards
Operators shall use the most current work instructions.
The organization shall ensure that work instructions contain reaction plans for non-
conformances showing the specific required steps.

8.5.1.3 Verification of job set-ups

No Visteon Customer-Specific Requirement for this section.

8.5.1.4 Verification after shutdown

No Visteon Customer-Specific Requirement for this section.

8.5.1.5 Total productive maintenance

No Visteon Customer-Specific Requirement for this section.

8.5.1.6 Management of production tooling and manufacturing, test,

inspection tooling and equipment
No Visteon Customer-Specific Requirement for this section.

8.5.1.7 Production scheduling

No Visteon Customer-Specific Requirement for this section.

8.5.2 Identification and traceability

Suppliers need to comply to Visteon CSR requirements (in addition to IATF requirements)
namely

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 17 of 25

a. Visteon Global Labeling guidelines

b. Visteon Global Packaging guidelines
c. PICS 1121 Submission
8.5.2.1 Identification and traceability — supplemental
No Visteon Customer-Specific Requirement for this section.
8.5.3 Property belonging to customers or external providers

See ISO 9001:2015 requirements.

8.5.4 Preservation
See ISO 9001:2015 requirements.

8.5.4.1 Preservation — supplemental

See ISO 9001:2015 requirements.

8.5.5 Post-delivery activities

See ISO 9001:2015 requirements.

8.5.5.1 Feedback of information from service

No Visteon Customer-Specific Requirement for this section.

8.5.5.2 Service agreement with customer

No Visteon Customer-Specific Requirement for this section.

8.5.6 Control of changes

See ISO 9001:2015 requirements.

8.5.6.1 Control of changes — supplemental

No Visteon Customer-Specific Requirement for this section.

8.5.6.1.1 Temporary change of process controls

No Visteon Customer-Specific Requirement for this section.

8.6 Release of products and services

See ISO 9001:2015 requirements.

8.6.1 Release of products and services — supplemental
No Visteon Customer-Specific Requirement for this section.
8.6.2 Layout inspection and functional testing
A layout inspection shall be performed annually. All cavities shall have one sample each
with lay out data. As part of this process, the supplier will update the PPAP document files to
include the new dimensional layout data and a self-certified PSW cover sheet. A full dimensional
layout will include all significant characteristics and all key functional dimensions. This document
is to remain on file with the original PPAP. A Visteon representative or third party may request a

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 18 of 25

copy of this document. If so, it should be made available within 24 hours. The annual layout data
shall be included in the control plan and PPAP records.
The annual layout requirement is not applicable to supplier sites that have not shipped
product during the past twelve months.

8.6.3 Appearance items

Appearance items will be designated on the engineering drawing. For specific direction on
appearance item requirements, contact the respective Visteon Product Development group.
Suppliers shall develop appearance acceptance standards, or “boundary samples” for Visteon
approval as appropriate. The Visteon appearance approval report (AAR) form and any additional
guidelines can be found on the Visteon Supplier Portal (G2V) at http//G2V.visteon.com.

8.6.4 Verification and acceptance of conformity of externally provided products

and services
No Visteon Customer-Specific Requirement for this section.

8.6.5 Statutory and regulatory conformity

No Visteon Customer-Specific Requirement for this section.

8.6.6 Acceptance criteria

For guidance on product monitoring and reaction plan techniques for product
conformance to specification, see the references AIAG SPC and APQP.

8.7 Control of nonconforming outputs

8.7.1

See ISO 9001:2015 requirements.

8.7.1.1 Customer authorization for concession
When the supplier requires a waiver to ship nonconforming material, there are two
methods to use:

a. For a temporary change/deviation bound by time or a lot of material, the supplier shall request
a Temporary Change (TC)/deviation to authorize the supplier to ship product. The temporary
change/deviation is bound for a specific amount of material or for a maximum of 90 days. The
approved temporary change/deviation number is to be added to the shipping documents.
b. For a temporary change/deviation that should become a permanent change or for the future
upcoming changes to process, design, material, manufacturing location the supplier shall
process a Supplier Change Request (SCR) or Product/Process Change Notice (PCN) and
obtain Visteon approvals (SCR/PCN, PPAP and FCR). The guidelines for processing an SCR
are available at the Gateway to Visteon (G2V) portal: http//G2V.visteon.com under Applications.
The supplier is not approved to ship non-conforming material until the supplier obtains an
approved Temporary Change/deviation or an approved PSW cover sheet and approved FCR.

8.7.1.2 Control of nonconforming product — customer-specified process

The organization should consider Incoming inspection when developing control strategies to
prevent the use of non-conforming incoming material

Identification of nonconforming product:

a. The supplier shall implement immediate containment for any nonconforming product, agree to

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 19 of 25

the terms for immediate containment at the effected Visteon plant and evaluate the risk of any
material contained in the supply chain. The supplier shall open an 8D investigation and report D0
"Emergency Response Actions" immediately and then update down to D3 "Interim Containment"
within 24 hours.
b. The supplier shall organize their own representatives or agree with the effected plant how to
continue containment and sorting at the Visteon facility within 24 hours.
c. The supplier, in consultation with the Visteon Supply Chain Management department shall
immediately replace the non-conforming stock if required.
d. Completion of the investigation shall be timely and agreed with Visteon.

Confirmation of corrective actions:

a. Visteon normally requires several consecutive batches of product free from the non-conformity
before any exceptional containment measures at Visteon's receiving area will be removed. The
duration of the containment measures shall be at Visteon's discretion given the due weight of the
concern.
b. If the level of containment is considered inadequate and the corrective actions are ineffective, a
reduction will be made in the supplier’s Report Card rating by using the Significant Quality Event
and 3rd party Controlled Shipping may be invoked.

Any non-conforming product or process output shall be analyzed using the Visteon 8D
methodology to ensure root cause corrective action and problem prevention. When a QR is issued
for a lot quantity, the supplier will respond with a Returned Material Authorization (RMA) and
replenishment of unaffected product within 48 hours.

8.7.1.3 Control of suspect product

No Visteon Customer-Specific Requirement for this section.

8.7.1.4 Control of reworked product

No Visteon Customer-Specific Requirement for this section.

8.7.1.5 Control of repaired product

No Visteon Customer-Specific Requirement for this section.

8.7.1.6 Customer notification

No Visteon Customer-Specific Requirement for this section.

8.7.1.7 Nonconforming product disposition

No Visteon Customer-Specific Requirement for this section.

8.7.2
See ISO 9001:2015 requirements.

9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
Visteon reserves the right to request the data collected by the organization as defined in either
the pre-launch or production Control Plans.

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 20 of 25

9.1.1 General
See ISO 9001:2015 requirements.

9.1.1.1 Monitoring and measurement of manufacturing processes

No Visteon Customer-Specific Requirement for this section.

9.1.1.2 Identification of statistical tools

The organization shall use the latest edition of the following references as appropriate:
See IATF 16949 for applicable references

Process Capability
The capability index for reporting launch process capability and ongoing production
process capability is Ppk (Performance Index)

The requirement for maintenance of ongoing process capability is to be included in the

Control Plan and the capability results recorded in the APQP/PPAP Evidence Workbook.
The results of monitoring process capability are to be available to Visteon upon request.
When investigating a process capability issue it is advisable to use multiple indices, e.g.
Pp, Ppk, Cp, and Cpk. When used together, the indices assist in the determination of
sources of variation (see references on Statistical Process Control).
Statistical process control on product characteristics without continuous manufacturing
process controls is not appropriate or sufficient for Critical Characteristics.
9.1.1.3 Application of statistical concepts

No Visteon Customer-Specific Requirement for this section.

9.1.2 Customer satisfaction
No Visteon Customer-Specific Requirement for this section.

9.1.2.1 Customer satisfaction — supplemental

The Visteon Supplier Report Card shows the performance of supplier manufacturing
location through the web at the Report Card login page. The supplier shall register to access
their Report Card at the Gateway to Visteon (G2V) portal: http//G2V.visteon.com. The
Report Card generates a Green, Yellow or Red Quality Rating. Maintaining a good quality
rating is integral to be considered for future business as part of the commodity strategy. A
RED quality rating may mean that the supplier will be included on the Visteon No-Quote
list. The supplier shall commit to reviewing regularly and maintaining their Report Card
entries. Where the supplier shows consistent underperformance, it is expected that they will
initiate the Quality Improvement "Roadmap" process to facilitate improvements.
Where a supplier delivers to a Visteon plant that does not use systems that support
the Visteon Report Card system, local procedures and reporting shall apply. Report Card
quality performance shall be included in the regular management review.

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 21 of 25

Supplier Significant Quality Event

Visteon uses significant quality events to deduct points from the Report Card
system due to supplier quality issues:
Standard Event: -20 points (Issues such as 8D responsiveness, stop shipment at a
Visteon facility) Major Event: -50 points (Issues such as breach of trust, stop shipment at
the OEM)
Certification Event: -50 points (two major events within 12 months determined to be
business critical or high impact breach of trust)
The issuing of a Certification Significant Quality Event requires the supplier to notify their
quality certification body in accordance to the terms and conditions of their quality
certification. This notification shall take place within 5 business days of receiving the
Certification SQE and the Visteon Supplier Quality Manager and Purchasing Manager will
be copied on the notification. The certification body must follow the IATF rules to close
the major nonconformance.
9.1.3 Analysis and evaluation
See ISO 9001:2015 requirements.
9.1.3.1 Prioritization
No Visteon Customer-Specific Requirement for this section.
9.2 Internal audit
Internal auditors shall have completed an internal auditing training class. It is recommended the
supplier have at least one lead auditor who has passed an accredited lead auditor class. The lead
auditor may support several sites within the corporate organization. When the supplier does not
have an auditor meeting these requirements, a contracted third party with the above qualifications
shall perform the audits. Audit records shall be retained for a minimum of Current Year (CY) +
three years.
NOTE: An individual who is assigned as an Internal Auditor must have successfully completed
courses pertaining to the customer specific requirements and “Core Tools”.
9.2.1 and 9.2.2
See ISO 9001:2015 requirements.
9.2.2.1 Internal audit program
No Visteon Customer-Specific Requirement for this section.
9.2.2.2 Quality management system audit
No Visteon Customer-Specific Requirement for this section.
9.2.2.3 Manufacturing process audit
All processes at each supplier and supplier’s manufacturing site shall be assessed
annually (at all tier levels) using the appropriate assessment available through AIAG,
http://aiag.org. Assessments shall also be performed following any heat treatment
process and/or heat treatment equipment changes.
 CQI-9 Special Process: Heat Treatment System Assessment
 CQI-11 Special Process: Plating System Assessment
 CQI-12 Special Process: Coating System Assessment
 CQI-15 Special Process: Welding System Assessment
 CQI-17 Special Process: Soldering System Assessment

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 22 of 25

 CQI-23 Special Process: Molding System Assessment

 CQI-27 Special Process: Casting System Assessment

Any items identified in these assessments as “not satisfactory” or “needs immediate

action” shall be addressed using formal root cause analysis and action plans. Action
plans shall have corrective and preventive actions as well as containment actions that
immediately protect all components being shipped to Visteon and/or customer.
Records of the annual assessments shall be readily available and retained (by the
supplier) for a minimum of Current Year (CY) + 2 years from the assessment completion
date or issue (“not satisfactory” or “needs immediate action”) closure date, whichever is
longer.
Additional OEM customer specifics may also be required depending on the OEM
customer, see OEM customer specific requirements and contact your SQE for
additional information.
9.2.2.4 Product audit

No Visteon Customer-Specific Requirement for this section.

9.3 Management review

9.3.1 General
See ISO 9001:2015 requirements.
9.3.1.1 Management review — supplemental
The supplier management shall hold regular QOS/BOS performance meetings. The
meeting need not be held as one meeting but may be a series of meetings.
9.3.2 Management review inputs
No Visteon Customer-Specific Requirement for this section.
9.3.2.1 Management review inputs — supplemental
No Visteon Customer-Specific Requirement for this section.
9.3.3 Management review outputs
See ISO 9001:2015 requirements.

9.3.3.1 Management review outputs — supplemental

No Visteon Customer-Specific Requirement for this section.

10 Improvement
10.1 General
See ISO 9001:2015 requirements.
10.2 Nonconformity and corrective action
10.2.1 and 10.2.2
The Third Party Controlled Shipping or the Third Party Supplier Improvement process will be
considered by management when quality improvement actions enacted by the supplier do not stop the
flow of non-conforming material to either Visteon plants or their Customers. The Third Party Controlled
Shipping or Third Party Supplier Improvement process will be initiated based on, but not limited to, any of

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 23 of 25

the following criteria being confirmed:

a. Part quality non-conformance issue resulting in production line disruption or stop shipment at a Visteon
plant or at a customer plant.
b. Part quality non-conformance issue requiring 3rd party containment to assure continuous supply of
conforming parts.
c. Reoccurring Quality Rejection (QR) issues following ineffective corrective action.
d. Quality issues impacting new product launches at either Visteon plants or at our Customers.

NOTE: If the supplier is placed under either the Third Party Controlled Shipping or the Third Party Supplier
Improvement process by the management groups, the supplier will be required to pay all costs associated
with the third party process. The supplier must accommodate Third Party personnel and provide adequate
floor space for quarantine, containment and inspection as required.

Visteon Supplier Chargeback Process

Visteon may raise a chargeback notification to the supplier to cover the cost of issues caused by
the supplier. Reasonable costs are to be charged back to the supplier as a direct result of supplier
responsible concerns. The chargeback notification will be raised by the Visteon receiving plant that the
supplier ships to.
Acceptance of this document does not constitute any acceptance of any specific chargebacks,
only that the supplier understands the process that will be followed.

10.2.3 Problem solving

No Visteon Customer-Specific Requirement for this section.

10.2.4 Error-proofing
No Visteon Customer-Specific Requirement for this section.
10.2.5 Warranty management systems
No Visteon Customer-Specific Requirement for this section.

10.2.6 Customer complaints and field failure test analysis

See ISO 9001:2015 requirements.

10.3 Continual improvement

Read Across
Read Across is Visteon's process to identify, cascade, and assure implementation of lessons
learned and best practices globally. As a supplier to Visteon, your company is expected to deliver superior
product quality and apply continuous improvement practices. An important aspect of achieving this goal
is sharing best practices and cascading lessons learned. Important Read Across concerns will be
cascaded to the supply base via e-mail to keep you informed and gather feedback.

Originator:
Process Owner: Shashikala Reddy (sreddy1)
Section Leader: Heather Barrett (hbarrett)

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 24 of 25

Date Description of changes

November 1, 2011 Complete re-write. Removed duplicate requirements with ISO/TS 16949.
April 1, 2014 5.5.2.1 Removed reference to Supplier Relationship Management (SRM).
6.3.1 Removed wording regarding lean manufacturing implementation plans.
6.4 Removed wording regarding cleanliness of dunnage.
7.2 Changed ISO 14001 from a requirement to a recommendation.
7.3.6.3 Added more clarification to PPAP regarding Temporary
Change.
8.2.1 Changed weekly reviews to “regularly”.
8.2.1 Removed reference to Zoomerang to communicate Read Across
lessons learned.
8.2.1.1 Changed the SQE Standard Event from 10 points to 20 points. Added
additional wording to Supplier Significant Quality Event to clarify the
Certification Significant Quality Event.
8.2.1.2 Changed the Visteon Supplier Chargeback Process.
8.2.2 Changed Lead Auditor requirement to a recommendation.
8.2.4.2 Added additional wording to clarify with an annual layout is
required.
8.3 Changed 12-hour containment to 24 hours.
8.3.4 Added more clarification regarding Temporary Change.
Changed font to Arial.
Added a record of revision.
July 1, 2014 Scope: Added additional wording to explain that the numbering of the
document aligns with ISO/TS 16949.
7.2 Updated Visteon contacts for IMDS
7.3.6.3 Added deviation to Temporary Change wording.
8.2.1.2 Removed reference to the Visteon Supplier Chargeback
Process.
8.3.4 Added deviation to Temporary Change wording. Added PCN
process in addition to SCR.

June 11, 2018 This documents aligned with IATF 16949:2016 requirements

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled
Page 25 of 25

Mar 6, 2019 Instead of 4.3, corrected sequence number to 4.3.1 for Determining the scope
of the quality management system – supplemental.
Instead of 4.3.1, corrected sequence number to 4.3.2 for Customer-specific
requirements.
8.4.2.3.1 Added - The Supplier must have Automotive SPICE level III (or
equivalent in CMMI), otherwise the appropriate waiver must be submitted to
Visteon for approval for software suppliers”
Added Originator: Process Owner: Shashikala Reddy (sreddy1) and
Section Leader: Heather Barrett (hbarrett)
Section 4.3 –Added Automotive product-related software and services suppliers:
This type of suppliers shall be certified for ISO 9001:2015 quality System
through certification. A copy of ISO 9001:2015 certification is required to be
uploaded into the “ISO 9001 Certificate” field of the Supplier Report Card as one
document (best as PDF), together with the notification of the expiration date of
their certificate.
Added section 7.5.1.1
Instead of 7.5.2 Quality management system documentation, corrected 7.5.2
Creating and updating
Instead of 7.5.3 Creating and updating, Corrected 7.5.3 Control of
documented information
Section 7.5.4 is deleted
Deleted – Refer 9.2.2.3 manufacturing process audit in Section 7.5.3.2.2
Engineering specifications
The requirement of The organization should consider Incoming inspection
when developing control strategies to prevent the use of non-conforming
incoming material moved from Section 8.3.1.1 to section 8.7.1.2
Instead of 9.3.2.2 Management review outputs, Corrected 9.3.3 Management
review outputs
Instead of 9.3.2.3 Management review outputs, Corrected 9.3.3.1
Management review outputs — supplemental

SP-WW-SG-1007 Revision: Mar 6, 2019 Printed Copies of this Document are Uncontrolled