Crew Self Service – Guide Book

INDEX

Contents Page Number

1. How to log in to COMPAS for the first time and 2

setting up authenticator

2. How to Change Passwords 7

3. How to Update Personal Profile 8

4. How to Update Crew Readiness 10

5. How to Add/Update and Upload Certificates 11

6. How to Add/Update and Upload Discharge Books 14

7. How to Add/Update and Upload Licenses 17

8. How to Add/Update and Upload Passport 20

9. How to Add/Update and Upload Vaccination Details 23

10. How to Add/Update and Upload Visa 26

11. How to Raise Reimbursement Claims for Expenses 29

12. How to Update and Add Bank Account Details 31

13. CSS Mobile: How to raise reimbursement claims for expenses 33

14. CSS Mobile: How to Submit Crew Readiness 35

1
Version: 2022_01

Crew Self Service – User Guide

How to log in to COMPAS - CSS for the first time and setting up authenticator

Target user: Seafarers

COMPAS

When logging in to the Crew Self service module through desktop/tablet or mobile, it is required to use
the authenticator app.

Prior accessing Crew Self Service through the mobile version, it is first required to log in the Crew Self
service through the desktop version to complete the Multi Factor authenticator setup.

Crew Self Service can be accessed with the below links:

Desktop Version: https://maerskcrew.compas.cloud

Mobile Version: https://maerskcrew.compas.cloud/cssmobile

Crew Self Service: Desktop Module

1 Enter user id /APM ID. E.g. 1234567.

Should you less than seven digits do
not enter the zeros in front.

2 Click Next
1

3 Enter the “reset” password.

You will be requested to generate a new

password.

3
4 Click Next.

2
Version: 2022_01

Crew Self Service – User Guide

How to log in to COMPAS - CSS for the first time and setting up authenticator

5 Multi factor authentication (MFA) page is shown:

6 You will need to continue on your Smart Phone.

5
• If you have installed either Microsoft Authenticator or
Google Authenticator proceed to step 8.
• If you have access to Seafarer Cloud Identity
(Maerskcrew mail) you should have the authentication.
• If you have not installed any of the above apps proceed
to step 6a.

6a On your phone download and install one of

the Authentication apps. Microsoft Authenticator or
Google Authenticator.
• Download from Apple Store or from Google Play. You
might need your personal credentials for the store you 8
normally use. These credentials are not provided by
Maersk.
***
NOTE: Before starting to use the Authenticator
ensure the time settings on your phone has been
set to "Automatic". If set to
manual the Authenticator may not work.
***
7 Add the Compas account in the authenticator app. This example is
with Microsoft Authenticator.
Open the Authenticator app

8 On the account page press the + in the upper right corner

9 Chose Other (Can be in local language). It the last of the 3 options.

10 Scan the QR shown on your computer with your phone using the
Microsoft Authenticator app.

10

3
Version: 2022_01

Crew Self Service – User Guide

How to log in to COMPAS - CSS for the first time and setting up authenticator

11 When the code is read on the phone then the Compas – Crew MFA account will be shown as the last
account on your phone

12 Read the 6 digit code for that account shown on the phone and enter this code in the field
Authenticator token on the screen on your computer.

13 Click next

11 12
13
12

14 You will now be asked to change your password.

It must consist of Uppercase characters, lowercase characters, number and special
characters. It must be at least 8 long. Do not use a password that includes your name,
birthday and things like this.

15 Click next
You should now have access to the Compas Crew Self Service.

If Compas do not launch delete the account created and try again.
In case of continuous failure contact Maersk.

Once the MFA setup is complete, you may log into Compas Crew Self Service through
desktop or mobile version.
You will only be required to enter user ID, password and the 6 digit code from
the Authenticator App on your phone.

When onboard after Compas has been launched, it will be possible to log on to Compas in two ways, The
Onboard module and the Crew self service module.

When at home it will be possible to log on to the Crew Self Service Module.

It will be required to use the authenticator code when logging on to the Crew self service module.
This will not be required for logging on to the onboard module.

4
 Version: 2022_01

Crew Self Service – User Guide

How to log in to COMPAS - CSS for the first time and setting up authenticator

How To Add CSS Mobile like an application in Mobile Device

IOS Android

For mobile devices having iOS as 16

operating system

16 Open Safari and enter Compas CSS

Mobile URL
(https://maerskcrew.compas.cloud/css
mobile

16 For mobile devices having Android as

operating system

Open Chrome and enter Compas CSS

Mobile URL 16
(https://maerskcrew.compas.cloud/css
mobile)

You will be redirected to the Login

screen

17
17 For mobile devices having iOS as
operating system:
Use the Share icon on the tool bar

17 For mobile devices having Android as

operating system:
Use the Menu icon (3 vertical dots)

17

5
 Version: 2022_01

Crew Self Service – User Guide

How to log in to COMPAS - CSS for the first time and setting up authenticator

IOS Android

18 On the menu options, chose Add to

Home Screen

18

18

19 Enter desired name for the home

19
screen shortcut and tap on Add to
save

The shortcut is added to the home

screen
19

6
 Version: 2022_01

Crew Self Service – User Guide

How to Change Passwords

Target user: Seafarers

Password

To Change your Password:

1
1 Open Accounts Settings from main menu In the next window
you can type:

2 Current Password: The Password you are using now

3 New Password: The new Password you want to use.

3.1 Confirm New Password: Re Type New Password

4 Once you are sure click the button 2

3.1

7
Version: 2022_01

Crew Self Service – User Guide

How to Update Personal Profile

Target user: Vessel Crew

Crew Effects

Data like Address, Family members, Crew Effects can be updated in Personal Profile.
We can see how Crew Effects can be edited in Personal Profile
1 Open Personal Profile

2 Click on Crew Effects

2 1
3

3 Click on the sign

4 A new Dialogue box opens.

Fill up your personal effects in different categories like medicines,
Tobacco, etc. Your Electronics. Gold and other miscellaneous
personal effects can be mentioned in ‘ Other Items ‘Column 4

Once you are finished press the

Update button.

8
Version: 2022_01

Crew Self Service – User Guide

How to Update Personal Profile

After Updating

If your wish to update/ change any information which is already present, press
the sign and follow steps and
The same procedure can be used to update/change other information
from Personal Profile information by pressing the ADD or EDIT buttons.

Address : Address, Contact number, Email ID, Home Airport etc.

Family Members : Information about Family, emergency contact etc.
Additional Information : Biometrics, INDOS, Phil Health number etc.
Education : Educational Qualifications.
Security Questions : For re-setting Passwords etc.
Membership and Preferences : Airline Membership, Flight preference etc.

9
 Version: 2022_01

Crew Self Service – User Guide

How to Update Crew Readiness

Target user: Seafarers

Crew Readiness

Seafarer can update his crew readiness through Crew Self Service:

1 Open Events from main Menu

2
Click on the Readiness tab

3 Select the Add Button

2
4 A new Dialogue box opens up.
3
Fill up your desired date of
readiness by clicking the calendar
button 1

5 Enter Remark if required in the Text

Box.

6 When you are finished press the Save 4

Record button.
5
After Updating

NOTE: Recording a new readiness date will overwrite the previously recorded Readiness
date (if any). Every crew member can have only one active readiness date in the system at
any given point in time.

10
 Version: 2022_01

Crew Self Service – User Guide

How to Add/Update and Upload Certificates

Target user: Seafarers

Certification

Any Training/STCW certification can be Added and upload through CSS.

For updating renewed certificates, please directly refer to step 9.

1 Open Documents from main Menu

2 Click on the Certificates tab in the list of tabs.

3 Click on the button

4 A new Dialogue box opens up.

1

5 Enter the Certificate Name, Place of Issue and Number as in the Certificate.

6 Fill up the date of Issue/Revalidation, Original issue and Expiry by clicking the calendar
button.
If the certificate has no Expiry date then check the No expiry date Box, If it's a flag
document check Flag document box.
Choose the Issuing Authority from the drop down list. Enter Remark if required in the
Text Box

5
6
5

6 6

11
 Version: 2022_01

Crew Self Service – User Guide

How to Add/Update and Upload Certificates

7 When you are finished press the Insert button.

8
Another Dialog box will open up where you have to upload the certificate copy
You can Drag and Drop the Certificate Copy in the box provided or browse the file from
your PC. Once the file is selected click Upload.

After Updating

9 Certificate Renewal

In cases where the expiring certificates are renewed, update the existing certificate entry only and do not
create a new entry.

Click on the drop down, and select edit for updating the details of the renewed certificate.

12
 Version: 2022_01

Crew Self Service – User Guide

How to Add/Update and Upload Certificates

10 Update the details of the certificate following steps 4 , 5 & 6

11 For uploading the certificate copy, you can Drag and Drop the Certificate Copy in the box
provided or browse the file from your PC. Once the file is selected click Upload.

12
When you are finished press the Update button.

11
10

12

13
 Version: 2022_01

Crew Self Service – User Guide

How to Add/Update and Upload Discharge Books

Target user: Seafarers

Books

Discharge Books can be uploaded/updated through CSS.

For updating renewed Discharge Books, please directly refer to step 9.

1 Open Documents from main Menu

2
Click on the Books tab in the list of tabs.

3 Click on the Add button. A new Dialogue box opens up.

4 Enter the Book Number and Place Of Issue as in the Book.

1
5 Fill up the Issue Date/Revalidation and Expiry by clicking the
calendar button. If the discharge book has no Expiry date then
check the No expiry date Box.

6 Choose the Issuing Authority from the drop down list. Enter Remark if required in the Text
Box.
4
6

5 5

14
 Version: 2022_01

Crew Self Service – User Guide

How to Add/Update and Upload Discharge Books

7 When you are finished press the Insert button.

8 Another Dialog box will open up where you have to upload the discharge book copy You
can Drag and Drop the Certificate Copy in the box provided or browse the file from your
PC. Once the file is selected click Upload.

After Updating

9 Discharge Book Renewal

In cases when discharge book is renewed, update the existing entry only and do not create a new entry.

Click on the drop down, and select edit for updating the details of the renewed certificate.

9
9

15
 Version: 2022_01

Crew Self Service – User Guide

How to Add/Update and Upload Discharge Books

10 Update the details of the discharge book following steps 4 , 5 & 6

11 Upload the discharge book copy , You can Drag and Drop the Copy in the box provided or
browse the file from your PC. Once the file is selected click Upload.

12 When you are finished press the Update button.

11
10

12

16
 Version: 2022_01

Crew Self Service – User Guide

How to Add/Update and Upload Licenses

Target user: Seafarers

Licenses

Certificate of Competency can be updated through CSS.

For updating renewed license, please directly refer to step 9.

1 Open Documents from main Menu

2 Click on the Licenses tab in the list of tabs.

2

3 Click on the button

4 A new Dialogue box opens up.

5 Enter the Type, Capacity, Rank, Issue Authority and Limitations

(If any) from the drop down list.
1
6 Fill up the Original Issue, Issue Date/Revalidation and Expiry by
clicking the calendar button.
If the certificate has no Expiry date then check the No expiry date Box. If it's a flag
document check Flag document box. Enter the Number and Issue Place. Enter Remark if
required in the Text Box
5 5

5 5

6 6

6 6

17
 Version: 2022_01

Crew Self Service – User Guide

How to Add/Update and Upload Licenses

7 When you are finished press the Insert button.

8 Another Dialog box will open up where you have to upload the certificate copy You can
Drag and Drop the Certificate Copy in the box provided or browse the file from your PC.
Once the file is selected click Upload.

After Updating

9 License Renewal

In cases where the expiring license is renewed, update the existing entry only and do not
create a new entry.

Click on the drop down, and select edit for updating the details of the renewed license.

9
9

18
 Version: 2022_01

Crew Self Service – User Guide

How to Add/Update and Upload Licenses

10 Update the details of the certificate following steps 4 , 5 & 6

11 For uploading the certificate copy, you can Drag and Drop the Certificate Copy in the box
provided or browse the file from your PC. Once the file is selected click Upload.

12 When you are finished press the Update button.

11
10

19
Version: 2022_01

Crew Self Service – User Guide

How to Add/Update and Upload Passport

Target user: Seafarers

Passport

Passport can be uploaded/updated through CSS.

For updating renewed Passports, please directly refer to step 9
9

1 Open Documents from main Menu

2
Click on the Passport in the list of tabs.
2

3 Click on the button

A new Dialogue box opens up.

4 Enter the Document Type and Issue Authority from the drop
1
down list.

5 Fill up the Issue Date and Expiry by clicking the calendar button. If the certificate is
Primary then check the YES.

6 Enter the Number and Place of Issue. Enter Remark if required in the Text Box

6 5

5 4

4
6 5

20
 Version: 2022_01

Crew Self Service – User Guide

How to Add/Update and Upload Passport

7 When you are finished press the Insert button.

Another Dialog box will open up where you have to upload the Passport copy You can Drag
8
and Drop the Certificate Copy in the box provided or browse the file from your PC. Once
the file is selected click Upload.

After Updating

9 Passport Renewal

In cases where the expiring passport is renewed, update the existing entry only and do not
create a new entry.

Click on the drop down, and select edit for updating the details of the renewed certificate.

9
9

21
Version: 2022_01

Crew Self Service – User Guide

How to Add/Update and Upload Passport

10 Update the details of the passport following steps 4 , & 6

11 Upload the passport copy, you can Drag and Drop the Certificate Copy in the box provided or
browse the file from your PC. Once the file is selected click

12 When you are finished press the Update button.

11
10

12

22
Version: 2022_01

Crew Self Service – User Guide

How to Add/Update and Upload Vaccination Details

Target user: Seafarers

Vaccination Details

Vaccination details can be updated through CSS.

For updating existing vaccination, please directly refer to step 9.

1 Open Documents from main Menu

2 Click on the Vaccinations tab in the list of tabs.

3 Click on the button.

A new Dialogue box opens up.

4 Enter the Number and Type from the drop down list. 1

5 Fill up the Issue Date and Expiry by clicking the calendar button. If the certificate has no
Expiry date then check the No expiry date Box.

6 Enter Place of Issue. Enter Remark if required in the Text Box.

4 5

5 5

23
Version: 2022_01

Crew Self Service – User Guide

How to Add/Update and Upload Vaccination Details

7 When you are finished press the Insert button.

8
Another Dialog box will open up where you have to upload the Vaccination certificate
copy You can Drag and Drop the Certificate Copy in the box provided or browse the file
from your PC. Once the file is selected click Upload.

After Updating

Vaccination Renewal

In cases where the expiring vaccination is renewed, update the existing entry only and do
not create a new entry.

9 Click on the drop down, and select edit for updating the details of the renewed certificate.

9
9

24
Version: 2022_01

Crew Self Service – User Guide

How to Add/Update and Upload Vaccination Details

10 Update the details of the vaccination following steps , & 6

4

11 Upload the certificate copy , You can Drag and Drop the Certificate Copy in the box
provided or browse the file from your PC. Once the file is selected click

12 When you are finished press the Update button.

11
10

12

25
Version: 2022_01

Crew Self Service – User Guide

How to Add/Update and Upload Visa

Target user: Seafarers

Visa

Visas can be uploaded/updated through CSS.

For updating renewed Visas, please directly refer to step 9.

1 Open Documents from main Menu

2 Click on the Visa in the list of tabs.

3 Click on the button next to the Visa heading

A new Dialogue box opens up.

4 Enter the Visa For, Type and Passport from the drop down list.

5 Fill up the Issue Date and Expiry by clicking the calendar button. If the 1
certificate has no Expiry date then check No Expiry box.

6 Enter the Number and Place of Issue. Enter Remark if required in the Text Box

44 5

5 5

26
 Version: 2022_01

Crew Self Service – User Guide

How to Add/Update and Upload Visa

7 When you are finished press the Insert button.

8 Another Dialog box will open up where you have to upload the discharge book copy You
can Drag and Drop the Certificate Copy in the box provided or browse the file from your
PC. Once the file is selected click Upload.

After Updating

Note: The applications section maintains details of all visa applications made by the company
and status for same.

Visa Renewal

In cases where the expiring visa is renewed, update the existing entry only and do not create a new entry.

9 Click on the drop down, and select edit for updating the details of the renewed certificate.

9
9

27
Version: 2022_01

Crew Self Service – User Guide

How to Add/Update and Upload Visa

10 Update the details of the Visa following steps 4 , & 6

11 Upload the visa copy , You can Drag and Drop the Copy in the box provided or browse the
file from your PC. Once the file is selected click

12 When you are finished press the Update button.

11

10

12

28
Version: 2022_01

Crew Self Service – User Guide

How to Raise Reimbursement Claims for Expenses

Target user: Seafarer

Reimbursement Claims for Expenses

Seafarers can raise additional expenses claims for reimbursements:

1 Open Payroll and go to the Claim tab

2 Click on the Add Claims button

1 2
A new Dialogue box opens up.

3 Fill up the Date by clicking the calendar button.

1
4 Select Vessel if cost incurred to vessel related travel.

5 Enter the Category (for type of Expense), To be paid in (for

Currency type) .
Do no update "Link to" and leave it blank.
6 Fill in Remarks with brief description of expense

7 When you are finished press the Save button.

3

4 5

29
 Version: 2022_01

Crew Self Service – User Guide

How to Raise Reimbursement Claims for Expenses

After save, A new Dialogue box opens up.

8 Click on
9
9 Fill up the Description of the claim.

Select Date again.

10
10 Enter the Claimed amount and the currency in which it was
incurred.

11 When you are finished press the Save button.

After Saving

10 Press the Edit button to edit any details in an existing claim

10 Press Upload Documents to upload receipts

10 Press Delete to delete existing claims

30
 Version: 2022_01

Crew Self Service – User Guide

How to Update and Add Bank Account Details

Target user: Seafarers

Bank Account

1 Open Payroll from main Menu

2
Click on the Bank Accounts in the list of tabs.

3 If you want to Edit the Details of an existing Bank

Account then Press the button and edit the
details in the Dialog box which opens. When
finished press the Button to save the
changes . 1

4
The Icon shows that the details entered by
you have been verified by the Office.

5 If You want to Add a New Bank Account then Click on the button and
add the details in the Dialog box which opens.

31
Version: 2022_01

Crew Self Service – User Guide

How to Update and Add Bank Account Details

Important details to be filled are:

6 Bank

7 Branch Routing Code 6

8 Branch Code/IFSC

9 Country/IFSC 7

8 9

10 Surname
10
11 Name
11
12 Account/IBAN

13 Currency

12

14 Once All Details are entered 13

Press the Save Button

9 14

32
Version: 2022_01

Crew Self Service (Mobile) – User Guide

How to raise reimbursement claims for expenses

Target user: Seafarer

Expenses

Seafarers can raise additional expenses claims for reimbursements:

1 Open Expenses

2 Click on the File new claim

1
2

3
3 Enter details of the claim in Description and select the date of
cost incurred

4 Select Vessel if cost incurred to vessel related travel

4

33
Version: 2022_01

Crew Self Service (Mobile) – User Guide

How to raise reimbursement claims for expenses

5 Select the Expense Type from the drop down.

6 Enter the Amount incurred and the relevant currency, the amount incurred in

Do not select , "Link to " and leave it blank.

7 Receipt can be submitted directly from the Mobile device by clicking on Select Image

34
Version: 2022_01

Crew Self Service (Mobile) – User Guide

How to Submit Crew Readiness

Target user: Seafarer

Crew Readiness

Seafarers can update readiness by:

1 Open Readiness

2 Click on the Add Readiness Date

Update readiness by selecting the appropriate

3
date from the calendar
3
4 Update any relevant information around
readiness in Description free text
4

35
Version: 2022_01

Crew Self Service (Mobile) – User Guide

How to Submit Crew Readiness

5 Name the document for later use and click Save as draft

6 The list is now saved as a draft template. To print it click the drop down menu
"Published forms" and choose "Draft template“

7 Click Generate

5
7
6

Completion: You have now reached the end of the user guide; we hope you found it useful.

Contact: In case of further questions related to functionality or technical problems please reach
out to MarineHR2@maersk.com.
If you have general feedback or suggestions for improvements, please let us know at
MarineHR2@maersk.com.
36