LISTENING TEST In the Listening test, you will be asked to demonstrate how well you understand spoken English. The entire Listening test will last approximately 45 minutes. There are four parts, and directions are given for each part. You must mark your answers on the separate answer sheet. Do not write your answers in your test book. PART 1 Directions: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on your answer sheet and mark your answer. The statements will not be printed in your test book and will be ‘spoken only one time. Statement (C), “They're sitting at a table,” is the best description of the picture, so you should select answer (C) and mark it on your answer sheet. Anhle ENGLISH(G0 ON TO THE NEXT PAGE eros TesT2 35 @ dSal36(GOON TO THE NEXT PAGE aia Test2 37PART 2 Directions: You will hear a question or statement and three responses spoken in English. They will not be printed in your test book and will be spoken only one time. Select the best response to the question oF statement and mark the letter (A), (B), or (C) on your answer sheet. 7. Mark your answer on your answer sheet. 20. Mark your answer on your answer sheet 8. Mark your answer on your answer sheet. 24. Mark your answer on your answer sheet. 9 Mark your answer on your answer sheet. 22. Mark your answer on your answer sheet. 10. Mark your answer on your answer sheet. 23. Mark your answer on your answer sheet. 11. Mark your answer on your answer sheet. 24, Mark your answer on your answer sheet. 12, Mark your answer on your answer sheet. 25, Mark your answer on your answer sheet. 13. Mark your answer on your answer sheet. 26. Mark your answer on your answer sheet. 14. Mark your answer on your answer sheet. 27. Mark your answer on your answer sheet. 15. Mark your answer on your answer sheet 28, Mark your answer on your answer sheet. 16. Mark your answer on your answer sheet 29. Mark your answer on your answer sheet. 17. Mark your answer on your answer sheet. 30. Mark your answer on your answer sheet. 18. Mark your answer on your answer sheet. 31. Mark your answer on your answer sheet. 19. Mark your answer on your answer sheet. Anhle ENGLISH 38PART 3 Directions: You will hear some conversations between two or more people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will a not be printed in your test book and will be spoken only one time: a - ~ i 32, Where is the conversation most likely taking 38. Which department does the woman work in? place? (A) Logistics (A) Ata supermarket (B) Marketing (B) Ata hotel (C) Quality Assurance (C) At an auto shop (D) Human Resources (D) Ata travel agency 39. What will happen in six months? 33. What problem does the woman mention? (A) Acompany wil merge with another (A) Abill is not correct (8) An employee will retire. (B) Arepair is not finished. (C) A campaign will be launched (C) Areservation was not available. (D) Abranch will open abroad, (D) Astaff member was not polite. 40. Why does the man decline the woman's 34, Where will the woman go next? offer? (A) To a client's office (A) There is not enough money for a project. {B) To the airport {B) There are no free days on the calendar. {C) Toa shopping center {C) Current employees have been fully (D) To a museum trained (0) Aconsultant has been hired to advise the department. 35. What did the woman order from the man's ee eeeeeeeeeeee a company? (A) Machine parts 41. What problem does the man mention? (B) Cleaning supplies (A) A budget has been cut. (C) Some tickets (8) AWeb site was difficult to use. (D) Some computers (C) Product sales have been low. (D) Apolicy change was rejected. 36. Why is the woman pleased? (A) Some service fees have decreased. 42, What does the man suggest doing? (B) Some product tests were successful (A) Presenting at a trade show (C) Amusical performance has been (B) Reassigning some projects scheduled (C) Reducing a price (D) Abusiness competitor has left the {D) Trying a different advertising strategy industry. 43. What does the woman say she will do? 37. What does the woman ask about? (A) Calla supplier (A) The date of a delivery {B) Take notes at a meeting (B) The size of a venue (C) Research a topic {C) Business hours (D) Check a bus map {D) Discounts on an order — — (G0 ONTO THE NEXT PAGE acerca TEsT2 3944. What are the men training to become? (A) Truck drivers (8) Airplane mechanics (C) Electricians (D) Plumbers 45. What will the men learn to do today? (A) Repair equipment (B) Read blueprints (C) Use software to create invoices (D) Prepare for an inspection 46. What does the woman say she will provide? (A) Achecklist 'B) A password (C) Ameal voucher D) A tool kit 47. Why are the speakers unable to use a conference room? (A) Itis not large enough (8) Itis being remodeled (C) It does not have a projector. (0) It has already been reserved, 48. What does the man say is a problem with the cafeteria? (A) The seats are uncomfortable. (B) The menu is limited. (C) The sound quality is poor. {D) The checkout lines are long 49, Why does the woman want to contact a colleague? (A) To ask for a suggestion (8) To decline an invitation (C) To discuss a budget (D) To revise a presentation 50. 51. 52. 53. 54, 55. Where does the conversation take place? (A) Atan appliance store (B) Ata technical support company (C) Ata warehouse (D) Ata supermarket ‘According to the man, what is the problem? (A) Some items are missing from a shipment. (8) Some workers are on vacation (C) Aproject deadline has passed (D) Abusiness address was incorrect. What does the woman want to do? (A) Develop an employee handbook (B) Ask some volunteers to work overtime (C) Request a deadline extension (D) Review some recent reports ‘What does the man mean when he says, “I have a big job this weekend"? (A) He is unhappy about a schedule, (B) He cannot give the woman a ride, (C) He will receive a large payment. (0) He needs some assistance. What will the man do at wedding? (A) Cater the food (B) Provide the music (C) Style hair (D) Decorate a room What will the man most likely do next? (A) Pick up some samples (B) Confirm a meeting time (C) Meet with a client (D) Look at some photographs Anhle ENGLISH56, Where does the conversation most likely take place? (A) Ata concert (8) Atan airport (C) Ata movie theater (0) Ata train station 57. Whatis the problem with the machine? (A) tis out of paper. (8) Itis for members only. (C) Itdoes not accept cash (D) Itneeds a new cable. 58, What does Nadia ask the man for? (A) Photo identification (B) Aluggage tag (C) Acredit card (D) Areceipt 59. Where do the speakers most likely work? (A) Ata farmer's market (B) Ata catering company (C) Ata home goods store {D) Ata food manufacturer 60. Why does the woman say, “Theresa isn't here"? (A) To reject a suggestion (8) To make an excuse (C) To express concem (0) To give permission 61. According to the man, why was a recipe changed? (A) Some ingredients were too expensive, (B) Some equipment was unavailable (C) Anew regulation was passed. (D) Aclient requested it. 62. 63. Product Feature| Battery Life Memory Storage User Manual Design ‘Satisfaction Rating 69%. 75%. (88% 95% What product are the speakers discussing? (A) Alaptop computer cae b= ae (8) Adigital camera (C) Amobile phone (D) Avideo game system Look at the graphic. What percentage is the man especially happy about? (A) 69% (B) 75% (C) 88% {D) 95% What does the man suggest? (A) Asking professionals for their opinions {B) Switching to a new battery vendor (C) Changing the product's launch date (D) Redesigning a carrying case (G0 ONTO THE NEXT PAGE a TEsT2 41Cost of Production Item ‘Quantity | Total Price (dollars per unit) Suit jackets |6 e150 $4.00 Dresses |8 e240 Scarves [12 [E36 $3.00 | — H Hats 18 re40 $2.00 + Order Total = €466 $1.00 68. Where do the speakers most likely work? 0 Soap Shampoo Hand — Facial 2 P°° Cream Cleanser 65. Who will the speakers meet with next week? (A) Job applicants (8) Board members (C) Local poiiticians (0) Business competitors 66. Look at the graphic. Which cost are the speakers concerned about? (A) $4.00 (8) $3.00 (C) $2.00 (D) $1.00 67. What does the man suggest doing? (A) Hiring a consultant (8) Changing suppliers (C) Requesting a new report (D) Visiting a factory (A) Ata travel agency (B) Ata theater (C) Ata clothing store {D) Ata tailor shop 69. Look at the graphic. changed? quantity will be 70. What does the woman say she will do next? (A) Hang some lights, (8) Paint a ceiling (C) Clean a machine (D) Measure some fabric Anhle ENGLISHPART 4 Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and ‘mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time. (are ob E 71. What is the speaker mainly discussing? 77. Where is the announcement being made? (A) Company goals (A) Ata public park (B) A software program {B) Ata fitness center (C) A vacation policy (C) Ata pool-cleaning company (D) Salary increases (0) Ata hotel 72. What improvement does the speaker 78. What does the speaker emphasize about the mention? new pool? (A) Employees can work from any location, (A) The size (B) More staff will be assigned to a project. (B) The shape (C) Department budgets have increased. (C) The water temperature {D) Time on projects will be reported (0) The technological features accurately. 79. What are the listeners advised to check on a 73. What will Michaela do next? Web site? (A) Give a demonstration (A) Hours of operation (B) Present survey results (8) Health regulations (C) Explain a project timeline (C) Equipment fees (0) Answer employee questions (D) Facility maps 74, What type of event are the listeners 80. What product does the speaker mention? participating in? (A) A digital watch (A) A community fund-raiser (8) An electric bicycle (8) Acompany retreat (C) Aportable speaker (C) Atrade show (0) Avideo game (0) Asports competition 81. What does the speaker offer to do? 75, What are the listeners asked to do? (A) Make travel arrangements (A) Be on time for activities (8) Drop off some paperwork (8) Volunteer to help (C) Order a product (C) Tum off electronic devices (0) Open an account (0) Wear appropriate clothing 82. Why does the speaker say, “I'm free 76, What will the listeners most likely do next? tomorrow afternoon"? (A) Goon a tour (8) Watch a film (C) Attend a presentation (D) Have a meal (A) To accept an invitation (B) To indicate a project is finished (C) To suggest a time to meet (0) To postpone a task 60 ON TO THE NEXT PAGE TesT2 4383. Where do the listeners most likely work? (A) At an architecture firm (8) Ata law firm (C) Atan accounting firm (0) Ata bank 84, Why does the speaker congratulate Lisa Sullivan? (A) She won an award. (8) She was promoted. (C) She had an article published. (0) She recruited a client. 85. According to the speaker, what has changed about the picnic? (A) Live music will be provided B) Vegetarian options will be available. (C) Friends and family can be invited. D) Employees can join a planning committee, 86. What type of company is being advertised? (A) An electronics store (B) Aconstruction firm {C) Aciothing manufacturer {D) Amovie theater 87. According to the speaker, what has the company recently done? (A) Ithas opened another factory. (8) It has merged with another company. (C) It has changed its logo. (0) It has won many awards. 88. Why does the speaker say, “Interviews are being conducted now"? (A) To show surprise (8) To remind listeners about a radio program (C) To correct a scheduling mistake (0) To express urgency 89, 90. 1. 92. 93. 94, ‘Who is Bernard Moreau? (A) Anews reporter (B) Acorporate executive (C) Afilm director (0) An actor What is being added to a service? (A) An online store (B) Automatic billing (C) Arating system (D) A communication feature According to the speaker, when will the service be updated? (A) Tomorrow (8) Next week (C) Next month (D) Next year According to the speaker, what has management announced? (A) A budget reduction {B) Asales goal (C) Abusiness relocation (D) Ahiring initiative Why does the speaker say, ‘we have had the computers on the first floor for a very long time"? (A) To make a recommendation (8) To compliment a decision (C) To criticize another department (D) To apologize for an error What reason does the speaker give for a delay? (A) He needs to get permission from a supervisor. (B) He has to travel for business. (C) Some equipment is not available. (D) There was a mistake in some directions, Anhle ENGLISHRoma Italian Palace Adobe Mexican Restaurant ok 3k ee tok City Vegetarian Café * Susanna’s Southern Foods 95. In what type of business does the speaker most likely work? (A) Amagazine publisher (B) A paper supply company (C) Acieaning service (0) An accounting firm 96. Look at the graphic. Where will the group have dinner? (A) At Roma Italian Palace (B) At Adobe Mexican Restaurant (C) At Susanna’s Southern Foods (0) At City Vegetarian Café 97. What does the speaker suggest doing tomorrow? (A) Interviewing a prospective employee (B) Changing a menu (C) Revising an itinerary (0) Practicing a presentation 98. 100. Coven Lake 53% @ dsal bor State Por, 0% Taylor A Museum 14% What is the speaker's profession? (A) Business consultant (B) Event planner (C) Travel agent (0) Hotel manager Look at the graphic. Which location is not included in a tour? (A) Carsen Lake (B) Arbor State Park (C) Taylor Art Museum (0) Milton Zoo ‘What does the speaker ask the listeners to do? (A) Revise an advertisement (8) Talk with a colleague (C) Move to another room (0) Sign a contract This is the end of the Listening test. Test2 45READING TEST In the Reading test, you will read a variety of texts and answer several different types of reading ‘comprehension questions. The entire Reading test will last 75 minutes, There are three parts, and directions are given for each part. You are encouraged to answer as many questions as possible within the time allowed. You must mark your answers on the separate answer sheet. Do not write your answers in your test book. PART5 Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (8), (C), or (D) on your answer sheet. 101. The Pangea Company will send ——-- an e-mail confirming receipt of the application (A) your (8) yourselves (C) yourself (0) you 102. Mr. Yamamoto’s farewell party was the cafeteria on Tuesday. (A) meant (8) held (C) taken (0) built 103. Tours run every day, but there may be availability on weekends, (A) limit (8) limits (C) limited (D) limitation 104, Bentoc Shoes has a loyal customer base it provides high-quality service (A) because (6) rather (C) not only (0) as well 50 105. 106. 107. 108. Building management -—--- asks employees to avoid socializing in the lobby. (A) respects (B) respected (C) respectful (D) respectfully The theater district is located - distance of the Yafeh Hotel (A) within (B) along (C) below (0) down As consumers buy more products online, retailers are finding ways ———- orders more quickly, (A) have delivered (8) are delivering (C) to deliver (0) delivers Please —---- that environmental inspectors must renew their certification yearly. (A) proceed (8) secure (©) note (0) keep Anhle ENGLISH109. 110. 411. 112, 113, 14, Mr. Yi's calendar is --—- open for interviews from 3:00 .w. to 5:00 P.v. on Tuesdays, (A) usually (8) during (C) several (0) longer The lead role the film Sunpocket was created especially for Ms. Abebe. (A) by (B) at (c)in (0) as Your current online banking session 0 please log on to your account again. (A) has expired (8) expiring (C) expiration (0) to expire XAG Motors recommends checking your vehicle's oil at ——- intervals. (A) heavy (B) genuine (C) regular (0) immediate Mr. Wu was responsible for the latest. design ———- at Shu Faucet Company. (A) innovative (8) innovatively (C) innovate (0) innovation Rincon Data has just opened a new facility that is ——— larger than its previous one. (A) expertly (B) significantly {C) prominently (0) historically 115. 116. 17. 118. 119. 120. Each year, the relationship between what people eal and the state of ——- health is more fully understood. (A) they @) their (C) theirs (0) them - from customers is valuable in determining where we need to improve. (A) Inventory (8) Feedback (C) Possibility (0) Distribution Poet Yoshino Nagao will read from her latest —— collection at Argyle Library on Friday. (A) publisher (B) publish (C) published (D) publishes ‘An inspection of the Coltier Building identified several —-——- defects (A) private (8) instructional (C) complimentary (D) structural Retailers have been reporting ——--- strong sales of swimwear for this time of year. (A) surprised (B) surprises {C) to surprise {D) surprisingly Curitour Travel offers ----- throughout Asia that vary in length, cost, and group size. (A) excursions (8) refreshments (C) improvements (0) institutions (G0 ON 70 THE NEXT PAGE ecm TesT2 54121. As the city's largest ——, Bailin Hospital provides more than 1,000 jobs at its west ‘campus alone. (A) employment (B) employable (C) employing (D) employer 122. The venue is small, so not —— who requests a ticket to the play will be able to attend, (A) the other (B) one another (C) everyone (D) someone 123. Both the Atkinson Times and the MacMillan Record have sizable readerships, each targets a different demographic. (A) unless (6) although (C) once (0) whether 124. the acquisition of a competitor, Plautner Electric has become the biggest appliance retailer in the city. (A) With (8) Wherever (C) Together (D) Above 125. The shipment delay was --~---— caused by miscommunication within our department, (A) primarity (6) eventually (C) hastily (0) reluctantly 52 126. 427. 128. 129, 130. Because of an ordering error, Vival Market received an -~—-- of 200 bags of rice. (A) exceeding (8) exceedingly (C) excess (0) excessive Ms. Choi reports that the new accounting software works well, ——- the computer's operating system has been updated. (A) provided that {B) no sooner (C) soasto (D) in view of Researchers must sign in at the visitor registration table upon —--- the Briston Literary Archive. (A) entered (B) entering (C) entry (0) enter Over the years, Gamet Advertising has - supported its employees’ volunteer work for charitable organizations. (A) currently (8) upwardly (C) severely (0) actively Ms. Rakel's new Stockholm office tower is sure to be recognized as a highlight of —- architecture. (A) instant (B) associated (C) contemporary (0) simultaneous Anhle ENGLISHPART 6 Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet. Questions 131-134 refer to the following job advertisement. Berestoff Ltd. -~---- a professional procurement officer to oversee bidding and procurement 1341 processes in all company departments. This employee will draft advertisements, prepare contract | documents, process bids, -735- provide training on policy and procedures to company personnel The position requires a two-year degree in business administration or a related field. The 733. must have a minimum of three years experience as an office manager in a corporate environment, including recent experience in procurement. ~ 131. (A) seeks 134, (A) Likewise, company-owned cars are a (B) hires major expense for firms such as ours, (C) offers (B) Moreover, excellent organizational skills, (0) trains are essential (C) The top candidate for the position has 132. (A) so been offered a one-year contract. (8) while (0) All employees have been notified of the (C) nor policy change. (0) ang 133. (A) application (8) applicant (C) applying (D) apply 20.0N TO THE NEXT PAGE. See. Test2 53 acreQuestions 135-138 refer to the following e-mail. To: Hong Kong Office Staff From: Wai-Lun Yeung Date: Monday, 4 January Subject: Interns Dear Colleagues, | am writing == you that two university students will be arriving next week and beginning their s-i95 ginning six-week internships in the Hong Kong office. Their duties will --.--- consist of helping the 136. Corporate Social Responsibility team organise their plans for the coming year. Both interns have strong backgrounds in responsible business practices. As such, they will be well suited to their The intems will be using the vacant ofice in the east wing. 5 Please let me know if you have any questions or concems, Allbest, Wai-Lun Yeung 135. (A) information 138. (A) They were far away from our office. B) informed (B) That time is usually critical to our work (C) informs (C) The room will be theirs for six weeks. ) to inform (D) It will be for sale in the new cafeteria. 136. (A) cautiously (6) patiently (C) largely (0) quietly 137. (A) roles donations articles locations rN @ Cc © Anhle 54 ENGLISHQuestions 139-142 refer to the following memo. To: All staff From: Management Date: October 10 Re: Move to new office Tdsat Preparations for the move to our new office are scheduled to take place on Thursday and Friday of next week. for this are going to be distributed to each employee's cubicle in advance. 139 Boxes, tape, and markers --- on Wednesday afternoon. As you pack your belongings, please 140. write your name and employee number on the top and sides of each box. Ahuman ia. resources employee will come around and record this number to ensure that all of your boxes are returned to you Please take any valuables home with you by Wednesday. The company will not be responsible for the loss of any items during the move. No open food items may be packed. , unopened 742, packaged food, such as candy and crackers, may be boxed. ‘Thank you for your cooperation. 139, (A) Itineraries 142. (A) Moreover (B) Proposals (B) However (C) Materials (C) Similarly (0) Licenses (D) Previously 140. (A) were providing (B) will be provided (C) will provide (D) are providing 141. (A) Make a note of your total count. (B) He will want to know how many of each you have. (C) Boxes willbe shipped at the company’s expense, (0) Extra boxes and tape can be found in the front lobby. (G0 ONTO THE NEXT PAGE Sear iene TEST2 55Questions 143-146 refer to the following e-mail To: Rudolf Crowley From: Dafina Ndashe Subject: Decision on proposal Date: 12 August Dear Mr. Crowley: | am pleased to inform you that at the Tuesday night meeting the city council approved your proposal to build an inn at 17 Dickinson Street. You -z- a formal letter of approval this week. Specifically, they were concemed about noise and on-street parking. However, Your 3 a that the inn would only serve breakfast to guests and would not have a restaurant open to the general public helped to persuade them. . they were pleased that the small parking area is tucked into the back of the property, so curbside parking along the street should not be affected. Please let me know if you have any questions. Sincerely, | Dafina Ndashe Clerk, Millview City Council 143, (A) receiver 145, (A) assure (8) receiving (C) had received (0) should receive (B) assures {C) assured (0) assurance 144, (A) The city council elections are quickly 146. (A) In addition approaching, (8) In contrast (B) indisputably, Dickinson Street is one of the (C) Unfortunately loveliest streets in the city. (0) Normally {C) As you know, there were some objections from the people in the neighborhood. (D) Many small hotels offer complimentary breakfasts to their quests, 56 Anhle ENGLISHPART 7 Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet. cages By BF Questions 147-148 refer to the following notice. REGULATIONS Per state law, all employees at this facility are required to wear long pants, long sleeves, socks, and steel-toe shoes. Employees who work with chemicals are also required to wear masks and safety gloves. Eating and drinking are prohibited except in the cafeteria. 4147. Where would the notice most likely appear? 148. What issue does the notice discuss? (A) Ina laboratory (A) Workplace cleaniiness (B) Ina restaurant (B) Lunch breaks (C) Ina clothing store (C) Weekly schedules (0) Ina law office (D) Workplace safety (G0,0N TO THE NEXT PAGE acincencaceeal TEST2 57Questions 149-150 refer to the following e-mail. From: [roreply @electrimaxstores.com ‘wtarnowski@mailzm.com. February 2 Repair request #2989231 Dear Mr. Tarowski, 7 a We are sorry to hear you are having trouble with the washing machine you purchased at an Electrimax store. Your repair request has been received. Within the next 24 hours, we will call you to set up a service appointment in your home. Note that at the time of service, our technician will ask to see the original receipt given to you when you purchased the machine. Please have it available, Thank you for using our online communication form. We look forward to serving you Electrimax Customer Service Team 149. Why did Mr. Tarnowski use the online form? 58 (A) To ask for a product replacement (A) Register a product (B) To inquire about delivery options (8) Provide his home address (C) To request a service appointment (C) Present proof of his purchase {D) To post a customer review (D) Visit an Electrimax store 150. What is Mr. Tarnowski asked to do? Anhle ENGLISHQuestions 151-152 refer to the following information. Q New Policy for Remote Participation On Monday, the board of directors of Heart & Health Charity adopted a remote participation policy for committees, boards, and working groups operating under the organization's umbrella. The policy authorizes the chairperson of the particular committee to permit a member to participate by telephone or videoconference when the member cannot physically attend the meeting, There are forms to fill out and procedures to follow, so check the Web site for details on how to take advantage of this new policy. cae 5 Be 151. Whats the information primarily about? 152. According to the information, how can (A) The charity's multiple offices People find out more? (B) Attendance at meetings (A) By going online (C) Technological improvements (B) By speaking with a chairperson (D) Ameeting schedule (C) By joining a videoconference (D) By reading a manual (GOON TO THE NEXT PAGE TEST2 59Questions 153-154 refer (o the following text-message chain Fabien Vahle (8:43 A.M.) Sita, are you still at the warehouse? Sita Singh (8:46 A.M.) Yes. Do you need something? Fabien Vahle (8:47 A.M.) Could you bring over some medium-sized cardboard gift boxes? You can put them in the closet on the second floor. Sita Singh (8:48 A.M.) How many? Fabien Vahle (8:49 A.M.) Adozen or so. Sita Singh (8:52 A.M.) That's about how many are left here. Fabien Vahle (8:54 A.M.) | guess it’s time to replenish the inventory, Vil send out an e-mail 153. At 8:54 ax., what does Mr. Vahle mean 154, What will Ms. Singh probably do next? when he writes, “Til send out an e-mail"? (A) He will ask warehouse staff to help Ms. Singh. (8) He will place an order for more boxes. (C) He will inform a colleague about a new policy. (D) He will thank Ms. Singh for a job well done. (A) Take an inventory of boxes (8) Prepare a gift for Mr. Vahle (C) Organize a messy closet (D) Bring boxes to the second floor Anhle ENGLISHQuestions 155-157 refer to the following notice. 155. 156. —BI-. updates as more information becomes available. Attention All Employees Ac 7:30 AM. today, the main server facility lost power during regular security testing. —[1] —. Power was restored less than one hour later, and the company Web site is now fully functional. — [2] —. However, many services are still down. Among these are the main database and all desktop phone services, including voice mail. At this time, you can access e-mail from mobile devices but not from your office computers. Our technicians are working to bring all systems hack online. However, it may take until this afternoon for everything to resume working normally. — [4] — ‘We understand the importance of these services to your work, and we will issue cae be What is the purpose of the notice? 17. In which of the positions marked [1], (2) [3] (A) To explain how to access a Web site and [4] does the following sentence best (8) To provide instructions for using voice belong? mail “We humbly ask for your patience until that (C) To inform employees of a technology time.” issue (D) To advise employees of revisions to a wt database (8) 2) (C) [3] (D) [4] What is indicated about the company e-mail? (A) Itis only available on office computers. (B) Itis accessible on mobile devices. (C) Only office technicians can use it currently. (D) It has been updated to provide more security. (GO ONTO THE NEXT PAGE ee TEsT2 61Questions 158-160 refer to the following letter. Peake Painting Ltd. * 375 Fox Road * Toronto, ON MSB2CI * 416-555-0101 8 June Ms. Priti Parekh, Manager Eagle ‘Apartments 23 Concordia Lane Toronto, ON M5H 1A1 Dear Ms. Parekh: This letter is a follow-up to our telephone conversation of 6 June. As I mentioned then, we have been successfully serving many apartment complexes in the Toronto area for the past fifteen years. I would be happy to supply references, I also discussed with you the various benefits our service agreement offers. These include priority scheduling, preventive maintenance, service discounts, and advice from our expert painters. Our service agreement also covers the repainting of apartments vacated by tenants and a one-year guarantee on paint and labour. Enclosed is a copy of our standard contract, which can be adjusted to your specific needs and requirements. Please let me know if you need any further information. | look forward to hearing from you soon, Sincerely, Nuruddin Abdullahw ‘Nurudin Abdullahi, Owner Peake Painting Led. Enclosure 158. Why did Mr. Abdullahi send the letter to 160. What did Mr. Abdullahi send with the letter? Ms. Parekh? (A) Information for tenants (A) To give some details about his business (8) Abill for services (B) To describe some available apartments (C) Asample contract {C) To inquire about a service provided (D) An estimate of costs {D) To ask for a reference 159. What is NOT mentioned as a feature covered by the service agreement? (A) Price reductions, (8) Annual evaluations (C) Recommendations by specialists (D) Periodically performed maintenance Anhle 62 ENGLISHQuestions 161-163 refer to the following report. Web site traffic report Prepared by Takani Analytics For www.hejmo.com ‘The following report breaks down how visitors to www-hejmo.com found your Web site. Based on the results, we advise you to boost your social media presence. Your Web site traffic from social media sites is approximately 20 percent lower than that of similar Web sites. Traffic Sources Direct Traffic: 17% > These are visitors who typed in your Web address or had it bookmarked. Redirected Traffic: 53% > These are visitors who followed a link from an advertisement found on another company’s Web site. » Popular referral sites: gardensandhomes.com, modernhousehold.com Search Engine Traffic: 22% > These are visitors who used a search engine to search for specific information or products. » Popular search engines: Locala, River > Popular search terms: chair, lamp, table, bookshelf, desk Social Media Traffic: 89% > These are visitors who followed a link from an advertisement posted on social media. » Popular outlets: myfold, grouple From home page to sale 32% of total users never left the home page 48% visited individual product pages without purchasing an item 20% purchased an item 161. What Web site traffic source does Takani 163. What is indicated about www.hejmo.com? Analytics recommend increasing? (A) It advertises on other Web sites (A) Direct traffic (B) It gets more direct traffic than similar (B) Redirected traffic Web sites do. (C) Search engine traffic (C) Ithas redesigned its home page. (D) Social media traffic (D) Ithas increased its Internet sales. 162. What type of products does www_hejmo.com most likely sell? (A) Books (B) Furniture (C) Advertisements (D) Gardening equipment (G0 OW TO THE NEXT PAGE ASIA TEST. 68Questions 164-167 refer to the following article. CAPE TOWN (18 May)—The Cape Town Muscum of Art has announced the appointment of Ms, Simphiwe Nyambi as head of the muscum’s Digital Media Department, effective on 1 June. ~ [1] The department is responsible for managing digital content for the documentation and interpretation of the museum’s collection. In her role as chief digital officer, Ms, Nyambi will explore new digital opportunities for the museum, Ms, Nyambi studied journalism in South Africa” and Scotland. —[2]—. Until recently she lived in Nairobi, Kenya, whe: she was the digital editor for African Arts & Culture Quarterly. — [3] —. Before working for the journal, she taught journalism at colleges in the United States and Canada, “Tam delighted to be back in my hometown.” Ms. Nyambi said in a recent interview with this publication. — [4] —. “I feel blessed to have the opportunity to work for this wonderful museum It holds a special place in my heart, dating back to my childhood. And as of two weeks ago, I have a clear view of the building from my apartment. I look forward to sharing the muscum’s amazing collection with the world through digital media.” 164. What is a purpose of the article? 167. In which of the positions marked [1], [2], [3], (A) To introduce a new publication (B) To describe partnerships between museums and universities (C) To discuss new methods of documentation (0) To announce the hiring of a media specialist 165. According to the article, where is one place Ms. Nyambi studied? (A) Canada (®) Kenya (C) Scottand (D) The United States 1466. What is true about Ms. Nyambi? (A) She can see the museum from her home. (8) She grew up near Nairobi (C) She earned a degree in computer science. (0) She owns a large collection of art and [4] does the following sentence best belong? “She replaces Mr. Arthur Maseko, who resigned in March.” (A) [1] (B) [2] (C) [3] {D) [4] Anhle ENGLISHQuestions 168-171 refer to the following online chat discussion. ‘Sara Davis (9:40 A.M.) Don’t forget that our brainstorming meeting today is at 1:30 in room 143, Please bring your suggestions for the Alder presentation, Ron Chou (9:41 A.M.) Vil be there, Sara. Will you be available after the meeting to discuss the facilities work request? Sara Davis (9:41 A.M.) Absolutely. Let's talk in my office immediately afterwards. Tania Watson (9:42 A.M.) Can you include Patrick Martin in the meeting? He has some good ideas for communicating with the new clients, ‘Aidan Reynolds (9:43 A.M.) Ihave some advertising and promotional concepts that I’ve drafted. Vl bring them. _ [Sara Davis (9:44 A.M.) Done. Good idea, Tania. Ron Chou (9:45 A.M.) \. Great. I've been waiting to see those, Aidan Tania Watson (9:46 A.M.) How long do you think the meeting will last? I'm supposed to brief Scott Kennedy at 2:30 on the results of the Blackwood presentation. ‘Sara Davis (9:47 A.M.) We're scheduled for an hour and a half in the room, but feel free to leave whenever you need to 168. Why does Ms. Davis invite the writers to the afternoon meeting? (A) To generate new ideas (B) To review a client survey (C) To discuss a work request (D) To finalize the Alder presentation 4169. What will Mr. Reynolds contribute to the afternoon meeting? (A) Scheduling information (B) Conference projects {C) Client strategies (D) Marketing plans 170. 471, ‘At 9:44 aw. what does Ms. Davis most likely mean when she writes, “Done”? (A) She has completed the Blackwood presentation. (8) She has sent a meeting invitation to Mr. Martin (C) She has freed up time for a meeting, (D) She has finished her work for the day. Why does Ms. Watson need to leave the afternoon meeting early? (A) She is leaving for a business trip. (B) She has to provide information to a colleague, (C) She must prepare for a presentation. (D) She is scheduled to greet new clients. (GOON TO THE NEXT PAGE TesT2 65Questions 172-175 refer to the following article. Quester Expands Marketplace DUBLIN (23 July}—Quester Ltd, the company that operates the groundbreaking Quester Web site for job seekers and employers, has announced that it will now include technology-related occupations in its marketplace, Since its launch more than five years ago, Quester has focused solely on staffing for ‘organisations in the health-care sector. Like health care, the technology sector is, also struggling to find employees who have the right skills and who can help meet the demands created by high growth, “The employment rate of technology professionals is already quite high, yet {jobs in the industry are projected to grow significantly each year over the next decade,” said Ladii Misra, a founding partner of Quester. Quester works by bringing job seekers together with recruiters and hiring managers. When companies contract with Quester, job listings are created with details of the companies’ open positions. Job seekers create a skill-set profile and identify opportunities of interest to them. Candidates and employers interact, seeking links and bridges between skills and jobs listed on the Quester site Quester’s proprietary algorithm matches employers and job seekers and then notifies both. Using a simple messaging- and-scheduling tool, job seekers can indicate their interest in a job opening and employers can send interview requests. Employers are assigned a personal guide to walk them through the process and to ensure the maximum benefit from the experience. There is no cost to job seekers. “Te’s great for both ends of the employment market,” said Ms. Misra, “Job seckers can easily find the most approptiate opportunities and employers get the information they need to efficiently acquire in-demand talent, usually in Jess than a month.” Anhle ENGLISH172. Where would the article most likely appear? 178. What is suggested about Quester’s (A) In @ medical journal system? {B) Ina business magazine (A) Its technology needs to be upgraded. (C) Ina technology firm's newsletter (B) It guarantees job seekers a match (D) Ona hospital's Web within 30 days. (C) It offers positions in many different i 173. The word “meet’ in paragraph 2, line 7, is, industries. ah closest in meaning to (D) Its costs are covered by employers. So (A) fulfil N (8) join (C) find (O) contact 174, What is indicated about Ms. Misra? (A) She worked as a medical professional in the past. (B) She helped to create Quester. (C) She is in charge of hiring at Quester. (D) She expects the health-care sector's profits to grow. (G0 ON TO THE NEXT PAGE TEST2 67Questions 176-180 refer to the following article and e-mail LONDON (20 May)—Narvalis, a marine- transport company based in Le Havre, France, announced last week that it has once again added to its cargo fleet. A Danish vessel, dubbed the Epsilon, was purchased from a Copenhagen-based company to be Narvalis’ largest ship. It will be docked in a separate location for cleaning and inspection before officially entering service out of Le Havre Narvalis maintains a fleet of twenty medium- and large-sized vessels, transporting primarily grains and iron ore between intemational destinations. “Our board unanimously decided to invest in this secondhand vessel to expand ‘our operations.” said company president Emmanuel Brodeur. “We believe that the substantial scale of this vessel will allow us to deliver certain shipments more efficiently.” zbernard@narvalis.tr asharma@daruunco.co.in 22 Mai Your transport needs, Dear Mr. Sharma, Thank you for contacting me. I think that the Epsilon would be the best option for your company’s needs. Given its size, it would take longer to arrive in Mumbai than our other vessels. However, it provides unparalleled cargo space, which will allow for your goods to be transported as'a single shipment. This will greatly simplify logistics on the receiving end. Following its purchase in Copenhagen, the Epsilon was routed to Amsterdam in the Netherlands for several days. The plan is that it will next head to our headquarters in Le Havre. However, we can easily send it directly on to Bilbao, Spain, for loading. Please Jet me know how you would like to proceed Sincerely, Zacharie Bernard Client Services, Narvalis a Anhle ENGLISH176. What is the Epsilon ? 179. Why did Mr. Berard write the e-mail? (A) Acontainer ship (A) To finalize a purchase (8) Atransport truck (B) To apologize for a delay (C) A freight train (C) To advise a client (D) Acargo plane (0) To reply to a colleague 177. What is mentioned about the Epsilon ? 180. Where was the Epsilon most likely e inspected? os (A) It was built by Narvalis. pected? (B) It had a previous owner. (A) In Copenhagen bo (©) Itis frequently used. (8) In Amsterdam (0) Ithas passed inspection. (C) In Le Havre D) In Bilbao 178. In the article, the word “scale” in paragraph 2, line 8, is closest in meaning to (A) portion (8) level (C) degree (0) size G0 ONTO THE NEXT PAGE TEsT2 69Questions 181-185 refer to the following memo and form. ‘To: — Fanoula Graphies employees From: Accounting Department Re: — Expense reimbursement form Date: December 15 Beginning on January 2, Fanoula Graphics will implement a new process for reimbursement of business-travel expenses. The new procedure will be easier to follow, and employees can expect to receive reimbursements much more quickly than they do under the current system. Employees will no longer book their own flights and hotels. All travel arrangements will instead be made by Allison Weber and her team in Operations. Employees should submit an electronic request form to Ms. Weber's team at least two weeks before the first day of travel. If travel plans are known far in advance, it is preferable to submit requests well before the submission deadline. Request forms can be found on the employee portal of the company’s Web site. After travel, employees should submit an electronic reimbursement form for all other reimbursable expenses, including meals, tips, car rental or taxi service, gasoline, laundry services at hotels, and other expenses that, are outlined in the employee portal on the Web site. Please note that photocopying is no longer considered a reimbursable expense. We ask that employees prepare copies using our own office equipment before traveling. ‘Thank you for your compliance. Please refer any questions to Ms. Weber. ‘anoula Graphics Expense Reimbursement Form Name and department: [Martin Santos, Sales Date of submission: — [January 29 Purpose of travel: To visit a client from Mayfurrow, Inc,, in Wellfleet, MA Date of Expense | Payee Purpose Amount January 3 Photocopies _|Client meeting | $12.74 January 3 Mary’s Restaurant | Dinner $45.93 | | January 3-4 Len’sCarRental_ |Transportation | $78.24 | | January4 ‘| WellfleetDiner | Breakfast ‘| $13.35 _ January 4 Gasoline Transportation | $18.42 Total: $168.68 Please remember to scan and attach all receipts and/or credit card statements. z oly 0 Anhle ENGLISH181. 182. 183, According to the memo, what will happen 184, What amount will NOT be reimbursed to on January 2? Mr. Santos? (A) AWeb site will be updated (a) $12.74 (B) Anew procedure will go into effect. (B) $18.42 (C) Anew operations director will be hired. (C) $45.93 (D) Ameeting about travel policies will take (D) $78.24 place, 185. What did Mr. Santos most likely do? (A) Buy lunch for a client [ae re What is indicated about reimbursement omy (8) Use a taxi for transportation (A) They are available in Ms. Weber's (C) Attach receipts from restaurants office, (D) Host a client at Fanoula Graphics’ office (B) They require a manager's signature. {C) They must be submitted electronically, (D) They should be submitted monthly. In the memo, the word ‘well’ in paragraph 2, line 5, is closest in meaning to (A) right (8) much (C) closely (D) successfully (G0 ON TO THE NEXT PAGE Ae Test2 74Questions 186-190 refer to the following Web page, notice, and e-mail. (Crittp:/hwwwjacintobusinessinstitute.com Jacinto Business Institute (JBI) Whether you are just starting out in the business world or looking for ways to expand your operations, JBI offers a variety of low-priced seminars taught by successful entrepreneurs. fiom top businesses in the region. Check out our upcoming seminars that will meet weekly in February! Basic Financing for Small Businesses. ‘This seminar will review traditional and practical ways to finance your business. Saturdays, 12:30 rat to 3:00 pot Starting Out in Leadership For those new to management, this seminar will examine essential techniques that focus on. productivity and positive workforce motivation. ‘Tuesdays and Thursdays, 7:00 PM. to 9:30 Pa. Promoting Your Business Explore strategies for effectively advertising and expanding your business. Mondays, 6:00 pm, to 9:00 P.M. Planning a Successful Start-Up Before you open for business, prepare a detailed plan of your concept using time-honored strategies. Tuesdays, 5:00 eM. to 8:00 PM. I = SRS Notice Ting Yang to lead JBI seminar We are delighted to have Ms. Ting Yang joining us in February. She earned a master’s degree in marketing from Julem University and started out at Wister Point, Inc., where she rose to the position of marketing director. The company’s revenue increased greatly during Ms. Yang's tenure. After fifteen years at Wister Point, Ms. Yang joined the successful advertising consulting firm Marvin and Rhodes Advisers. Take advantage of this opportunity to benefit from her considerable expertise and sign up for her seminar today! } | | | | ™ Anhle ENGLISHTo: From: Dat Subject: Jacinto Business Institute ULL Greetings, ‘The seminar I attended proved valuable. I have long admired Ms. Yang. In fact, she was a department director at the same firm where I first worked after university. Now that I am ooking to grow the business I recently started, the chance to learn from her insights has been very helpful. I hope she will retum to lead other seminars at your institute. @ ASaL All the Gabriela Torres 186. What is indicated about JBI? (A) Its seminars are provided for free. (8) Its instructors have business experience. (C) It specializes in the retail industry. (D) Itwas established several years ago. 187. For whom is the notice mainly intended? (A) Potential JBI students (8) Current JBI faculty (C) Graduates of Julem University (D) Clients at a consulting firm 188. What seminar did Ms. Yang most likely teach? (A) Basic Financing for Small Businesses (8) Starting Out in Leadership (C) Promoting Your Business (0) Planning a Successful Start-Up 189. Why did Ms. Torres write the e-mail? (A) To respond to an opportunity (B) To inquire about registration for a seminar (C) To ask for advice about a business (D) To provide feedback about a seminar 190. What is most likely true about Ms. Torres? (A) She has a degree in finance. (B) She was employed at Wister Point, Inc. {C) She will soon teach a seminar at JBI {D) She recently moved to a new town. (G0 ON TO THE NEXT PAGE pone ae TesT2 73Questions 191-195 refer to the following Web page, online form, and search results. ‘(C hitips /iwww.copychaser.com IC} Our Services | Project Description Form | Client Reviews Our Services At Copychaser, we understand that skillfully written content is essential to a thriving business. That’s why over the past three decades we have continued to increase our pool of skilled staff and freelance writers representing a wide range of expertise. And now we offer you the opportunity to complement your text with artwork developed by our team of graphic artists. Let Copychaser take care of all your company’s communication needs. + Service 1: Marketing Copy. We will craft the perfect message to promote your products and services, putting your company ahead of the competition. + Service 2: Content Development, Whether you need general informational or technical articles, we will match you with the expert writer you need. + Service 3: Translation. We work with international translation ageneies that will zzive your Web site content the local flavor you need in order to sell to diverse markets and populations + Service 4: Training in Writing. We provide in-person workshops and webinars on general writing skills as well as coaching sessions for individuals or small groups on a specific type of writing or project. Fill out our project description form and we will get back to you within 24 hours with a service proposal to suit your needs. Project Deseription Form Name: Yuna Takahashi Submitted: [11 January Project Description: I'm looking for an expert who can write articles related to the petroleum business. This would be for an online periodical that | edit and publish. The ideal writer has an established background in petrochemicals or in economics as it relates to the international oil market. A degree in a field related to fossil fuels or economics is preferred. | need someone who can communicate complex topics clearly while maintaining scientific accuracy. Anhle a7) ENGLISHCopychaser search results for Project 981: Name Degree and Expertise Analia Almeida Master of Business Administration. Experience in agricultural commodity pricing. Consultant in food packaging, Cara Ponti Doctorate in Physics. Expert in subatomic particle theory and light spectrum analysis of distant space objects. 7t Asal Armand Mkhaliphi | Master of Science in Mechanical Engineering. Experience in aircraft design and quality control. Expert in adhesives used in aireralt assembly. Wayne Bryfield | Doctorate in Chemical Engineering, Expert in fuel and lubricant formulation, Presenter on topics related to the oil and gas industries. 191. What does the Web page suggest about 194. What Copychaser service does Copychaser? Ms, Takahashi need? (A) Itis a relatively new business. (A) Service 1 (B) It offers video content development. (B) Service 2 (C) Itworks exclusively with freelancers. (C) Service 3 (0) Ithas expanded its team of writers. (0) Service 4 192. What has Copychaser added recently? 195. Who best fits Ms. Takahashi's criteria? (A) Web-site hosting (A) Ms. Almeida (8) Printing (B) Dr. Ponti (C) Graphic design (C) Mr. Mkhaliphi (D) Data storage (D) Dr. Bryfield 193. What is indicated about Ms. Takahashi? (A) She runs a Web-based publication. (B) She works for a petroleum company. (C) She has used Copychaser in the past. (D) She needs some work done quickly. 20 ON TO THE NEXT PAGE Seti TEST2 75Questions 196-200 refer to the following flyer and e-mails. Grenfell Landscaping & Make sure your company’s natural features look their best. A tidy first impression is important. Greenfell Landscaping can help you keep your company’s greenery green! We have multiple tiers of service designed especially for our commercial clients. Eco Keeper Standards weekly lawn mowing with detailed grass trimming by walkways and buildings — Eco Keeper Plus: weekly mowing and trimming, organic fertilizer application, and weed removal. Our most popular service. Master Green Gold: all the lawn-care services of our Eco Keeper Plus plan with the added benefit of seasonal flower plantings and flower bed maintenance — Master Green Platinum: all the services of our Master Green Gold plan but with care for your small trees and shrubs included. Twice-yearly pruning and trimming, Insect control. We can even bring ornamental potted trees to brighten your entryways. Contact service@greenféll.com to request an estimate. Costs are based on plan, lawn size, and type of plantings. 76 From: [Daphne Mizuno To: (Grenfell Landscaping Service Date: Tune 10 Subject: Tnguiry Hello, - My company has recently decided to outsource the lawn care at both our work sites, and Thave been asked to solicit bids for a contract to do the work. I saw your Greenfell Landscaping flyer and wanted to reach out (0 you, as we would prefer to work with @ locally owned company rather than a large franchise We have two properties with large lawns. Our main offices are on Langley Boulevard, near the Crossroads Shopping Plaza, and our shipping warehouse is five kilometers from the main offices, on Kempton Road. Our needs are fairly simple. We only require that the grass be kept short for a low but fair cost. We do not have any flower gardens or hedges, So the mowing is very straightforward. If you are interested in submitting a bid, please let me know. Daphne Mizuno, Facilities Manager Pamaturn Products, LLC Anhle ENGLISH== *E-mail* vee Grenfell Landscaping Service To: Daphne Mizuno Date: June ii A : ; = m Subject: RE: Inquiry a ‘Attachment: [(J Reference, _ ~ N Dear Ms. Mizuno, ‘Thank you for contacting Grenfell Landscaping about this opportunity. We would like to bid on this work, Please forward the specifications, and I will begin working up the did If you need references as part of your process, you can contact Mr. Fred Stolz, the owner of Dynamo Machine Shop, which is located just down the street from your warehouse, Fred has been a Grenfell Landscaping customer for over eight years. His details are attached. Grenfell Landscaping is fully licensed and insured. You can count on us to provide excellent, reliable service. Sincerely, Brian Karpyak, Owner Grenfell Landscaping 496. For whom is the flyer specifically intended? (A) Private homeowners (8) Part-time landscapers (C) Business owners (0) Environmental researchers 197. Why did Ms. Mizuno contact Grenfell Landscaping in particular? (A) Because she saw a discount offer (B) Because it is a local company {C) Because she recently met the owner {D) Because it uses highly specialized equipment 198. What level of service will Ms. Mizuno most likely choose? (A) Eco Keeper Standard (8) Eco Keeper Plus (C) Master Green Gold (D) Master Green Platinum 199. According to the second e-mail, what should Ms. Mizuno do? (A) Submit a competitive bid (B) Provide the name of a reference (©) Arrange a meeting with Mr. Karpyak (D) Send Mr. Karpyak the details of a job 200. What is most likely true about Mr. Stolz? (A) He used to work for Pamaturn, Products. (B) His insurance payments are up-to-date. (C) He lives near the Crossroads Shopping Plaza. (0) His shop is located on Kempton Road Stop! This is the end of the test. If you finish before time is called, you may go back to Parts 5, 6, and 7 and check your work. TEst2 77