PLANETCAST MEDIA SERVICES LIMITED

(Formerly Essel Shyam Communication Limited)

Preparation Date 28th Dec 2011

Standard Operating Procedures for IT
Review Date 6th May 2017
Doc. Classification: Internal Approval Date 6th May 2017
Doc. No.: PMSL-ISMS-SP-005 Page 1 of 13 Ver. No.5.1

PLANETCAST MEDIA SERVICES LIMITED

Standard Operating Procedures for IT

Document Release History

Versio Review Date Approval Date Preparation Prepared By Updated/Revie Approved by

n Date wed by
1.0 2nd Jan 2012 2nd Jan 2012 28th Dec 2011 Manish Rakesh Kumar Rajesh Yadvendu
Badoni
2.0 30th April 30th April 2012 --- -- Rakesh Kumar Rajesh Yadvendu
2012
2.1 4th April 2013 5th April 2013 --- -- Rakesh Kumar Rajesh Yadvendu

3.0 13th Jan 2014 13th Jan 2014 --- -- Rakesh Kumar Rajesh Yadvendu

4.0 10th Jan 2015 12th Jan 2015 --- -- Rakesh Kumar Rajesh Yadvendu

4.1 9th Jan 2016 9th Jan 2016 Rakesh Kumar Rajesh Yadvendu

5.0 18th Feb 2016 19th Feb 2016 --- -- Rakesh Kumar Sanjay Duda

5.0 8th March 9th March 2017 --- -- Rakesh Kumar Sanjay Duda
2017
5.1 6th May 2017 6th May 2017 --- -- Rakesh Kumar Sanjay Duda

Document Maintenance

Version Description of Change Chapter/Section/ Page Date Updated/Reviewed

by
1.0 First page document control format Page 1 28th Dec 2011 Rakesh Kumar
changed
2.0 Backup schedule of server was defined. Page 10 30th April 2012 Rakesh Kumar
2.1 Backup schedule timing changed. Page 10 4th April 2013 Rakesh Kumar
3.0 Updation in login credential management Page 6 13th Jan 2014 Rakesh Kumar
3.0 Updation in backup process Page 10 13th Jan 2014 Rakesh Kumar
4.0 Ad server changed in Linux Platform and -- 10th Jan 2015 Rakesh Kumar
relevant screen shot changed.
5.0 Firewall details added Page-9 19th Feb 2016 Rakesh Kumar
5.1 Faulty hardware maintaince procedure Page-11 6th May 2017 Rakesh Kumar
added.

Document Custodian

Prepared by Reviewed by Approved by

Manish Badoni Rakesh Kumar Sanjay Duda
 PLANETCAST MEDIA SERVICES LIMITED
(Formerly Essel Shyam Communication Limited)

Preparation Date 28th Dec 2011

Standard Operating Procedures for IT
Review Date 6th May 2017
Doc. Classification: Internal Approval Date 6th May 2017
Doc. No.: PMSL-ISMS-SP-005 Page 2 of 13 Ver. No.5.1

Document Distribution

Version Document Type (Printed/ Electronic) Custodian of Document

5.1 Electronic CISO
Name Title Department Version Document Type(Printed/ Approval Date
Electronic)

Rakesh Kumar DM IT 5.1 Electronic 6th May 2017

Sanjay Duda CISO Management 5.1 Electronic 6th May 2017

Prepared by Reviewed by Approved by

Manish Badoni Rakesh Kumar Sanjay Duda
 PLANETCAST MEDIA SERVICES LIMITED
(Formerly Essel Shyam Communication Limited)

Preparation Date 28th Dec 2011

Standard Operating Procedures for IT
Review Date 6th May 2017
Doc. Classification: Internal Approval Date 6th May 2017
Doc. No.: PMSL-ISMS-SP-005 Page 3 of 13 Ver. No.5.1

Standard Operational Procedure for IT

1-Purpose:

It is the responsibility of all operating units to ensure that these policies are clearly communicated,
understood and followed to the users. These procedures also apply to software,contractors, and
vendors/suppliers providing services to Organization that bring them into contact with Company’s
Information Technology infrastructure.

2-Scope: These procedures apply to all users, whether on Company property, connected from remote
via any networked connection, or using Company equipment.

3-Procedure

Daily Operations:

Daily operations of IT standard for the same are following:

Priority P1: Server, Network or a local system is completely down:

In case the system is not being fixed anyhow, the system will be changed ASAP.

In case of server and internet issue, the fastest recovery or alternatives are to be identified and implemented
at the time.

Priority P2: Any software or service is missing:

Any service or software requirement (daily used software) without which a fraction of work is pending.

The software installation will be subjected to availability and actual need of the software and will be
distributed as per the process owner’s consent.

Priority P3: User Level Problem diagnostic

Priority Criteria Target Response Time

1 Management Escalation Immediate
E-Mail ,Web Server, Internet ,ERP ,Proxy, Active Directory
2 services are not functional Immediate
3 Network printing is not available, problem in network Immediate

Prepared by Reviewed by Approved by

Manish Badoni Rakesh Kumar Sanjay Duda
 PLANETCAST MEDIA SERVICES LIMITED
(Formerly Essel Shyam Communication Limited)

Preparation Date 28th Dec 2011

Standard Operating Procedures for IT
Review Date 6th May 2017
Doc. Classification: Internal Approval Date 6th May 2017
Doc. No.: PMSL-ISMS-SP-005 Page 4 of 13 Ver. No.5.1

4 HUB Equipment problem Immediate

User Can't check e-mail from outlook ,but could use web
5 mail 10 to 20 minutes
6 User not able to login 5 to 10 Minutes
7 User unable to start computer 5 to 10 minutes

In case of user’s computer problem then necessary actions are taken.

1. Access control and user Account Management:

The Organization deals with extremely confidential information so the access or free traversing through
all the information may be restricted for all the users.

2.1 Active Directory: For centralized user account management, IT department has setup the Active
directory scheme on Linux platform.

The users are grouped and group level access is enabled along with individual access (fig. 2.1a and
2.1b).

2.1 a. Active Directory users

Prepared by Reviewed by Approved by

Manish Badoni Rakesh Kumar Sanjay Duda
 PLANETCAST MEDIA SERVICES LIMITED
(Formerly Essel Shyam Communication Limited)

Preparation Date 28th Dec 2011

Standard Operating Procedures for IT
Review Date 6th May 2017
Doc. Classification: Internal Approval Date 6th May 2017
Doc. No.: PMSL-ISMS-SP-005 Page 5 of 13 Ver. No.5.1

2.1. b. Active directory DNS

Prepared by Reviewed by Approved by

Manish Badoni Rakesh Kumar Sanjay Duda
 PLANETCAST MEDIA SERVICES LIMITED
(Formerly Essel Shyam Communication Limited)

Preparation Date 28th Dec 2011

Standard Operating Procedures for IT
Review Date 6th May 2017
Doc. Classification: Internal Approval Date 6th May 2017
Doc. No.: PMSL-ISMS-SP-005 Page 6 of 13 Ver. No.5.1

Accounts: For Accounts Department.

DSNG: For DSNG Department.

Finance: For Finance Department.

HRD: For HR & Admin Department.

Hub: For HUB Department.

Legal: For Legal Department.

Management: For Directors.

Marketing: For marketing department.

Operations: For operations department.

Playout: For Playout Department.

Purchase: For Purchase Department.

Store: For Store Department

Technical: For Software & IT Department.

Teleport & Maintenance: For RF & Electrical Department

TRC: For TRC Department

2.2 Login Credentials Management:

a. Login credentials creation:

 Login credentials (active directory) for the new joiners will be created on the written request
(hard copy as well soft copy) of process owner or HR department.

b. Login credentials termination:

 Login credentials (active directory, email id) for the employees leaving the organization will be
removed when we received the clearance report from for the HR department, and then will be
disposed based on the notification provided by Process owner or HR department. The employee
will have to sign a clearance form (Ref- PMSL-ISMS-FO-006-Clearance report form) at the
time of full and final settlement with in the organization.

Prepared by Reviewed by Approved by

Manish Badoni Rakesh Kumar Sanjay Duda
 PLANETCAST MEDIA SERVICES LIMITED
(Formerly Essel Shyam Communication Limited)

Preparation Date 28th Dec 2011

Standard Operating Procedures for IT
Review Date 6th May 2017
Doc. Classification: Internal Approval Date 6th May 2017
Doc. No.: PMSL-ISMS-SP-005 Page 7 of 13 Ver. No.5.1

2.3 Access level permissions

 Information is shared on file server and flow is controlled by access level permissions.

 A formal user access provisioning process shall be implemented to assign or revoke access
right for all user types to systems and services.

 The allocation of privileged access right shall be restricted and controlled and rights shall be
reviewed at quarter intervals or when ever required by the management.

 The operational access to any information will be granted with the approval of the process
owners only. It is understood that before requesting the access for a user, the process owner
knows the possible breaches of the access.The information is shared in two following ways
based on the process owner’s recommendation:

a. Full access.

b. Read Only

Prepared by Reviewed by Approved by

Manish Badoni Rakesh Kumar Sanjay Duda
 PLANETCAST MEDIA SERVICES LIMITED
(Formerly Essel Shyam Communication Limited)

Preparation Date 28th Dec 2011

Standard Operating Procedures for IT
Review Date 6th May 2017
Doc. Classification: Internal Approval Date 6th May 2017
Doc. No.: PMSL-ISMS-SP-005 Page 8 of 13 Ver. No.5.1

2.3 Shared folders on file server (192.168.25.72)

3- Firewall:-

 PMSL placed a CISCO firewall (model no ASA 5516 and IP is 210.212.88.1 for main and
model no ASA 5516 and IP is 124.124.45.10 for backup ) between the router and switch,all the
traffic will be routed through the firewall.

 A formal user access provisioning process shall be implemented to assign or revoke access
right in the server.

 Firewall is accessible only from lan interface.

 Firewall logs shall be reviewed in four times in a month.

Prepared by Reviewed by Approved by

Manish Badoni Rakesh Kumar Sanjay Duda
 PLANETCAST MEDIA SERVICES LIMITED
(Formerly Essel Shyam Communication Limited)

Preparation Date 28th Dec 2011

Standard Operating Procedures for IT
Review Date 6th May 2017
Doc. Classification: Internal Approval Date 6th May 2017
Doc. No.: PMSL-ISMS-SP-005 Page 9 of 13 Ver. No.5.1

 We have kept all the data in NAS and logs are saved in syslog server (It is centralize server).

 Retention period for the logs for three months.

Prepared by Reviewed by Approved by

Manish Badoni Rakesh Kumar Sanjay Duda
 PLANETCAST MEDIA SERVICES LIMITED
(Formerly Essel Shyam Communication Limited)

Preparation Date 28th Dec 2011

Standard Operating Procedures for IT
Review Date 6th May 2017
Doc. Classification: Internal Approval Date 6th May 2017
Doc. No.: PMSL-ISMS-SP-005 Page 10 of 13 Ver. No.5.1

4- Internet access:

 The internet access is limited for the user 40 MB per day and for the business purposes only.
The internet access for the users are controlled by the Proxy deployed within the organization
and will be governed through the industry specific information security norms.

 Any special access other than standard access; will be granted with the approval of department
head only.

Current Policies are as follows:

 For general internet use, personal web based mail, but any kind of heavy download, song or video
transfer, any kind of discourteous material is strictly prohibited and appropriate action will be
recommended if somebody found indulged in such activity.

5. Backup

Data of the user & server is very critical; to prevent data loss IT department has configured NAS
for automatic scheduled data backup. All user’s data is scheduled on daily basis. For data backup &
Servers backup (Mail, database, Proxy, NMS) are configured on daily basis at 12:00 PM to 2:00
PM and for Active directory backup is schedule on daily basis at 1:00P.M on SVN Client.

6.0 Backup Processes for Software and System image: -

 Software and system image Backup of Playout department must be retained such that all
software and images are fully recoverable.
 We have used third party tool (Acronics) for OS restoration,it restored image within 5-10
minutes.
 Backup are performed on media which includes: External Hard Drives & DVDs.
7.0 Content Backup Procedure:-

 1. The minimum server space to be maintained in VIDEO server is 25% (Threshold Value).

 2. Whenever Server Space reaches nearby to Threshold value we transfer Old Contents (approx
one week older) to NAS.

 3. After Content has been transferred successfully the same will delete from the Server.

 4. Access to the backup location and storage safe must be restricted to authorized personnel only.
These individuals must be vetted and approved to have access to the sensitive information backup
systems and media storage cabinets / Fire Protection Systems for preserving the media content.

Prepared by Reviewed by Approved by

Manish Badoni Rakesh Kumar Sanjay Duda
 PLANETCAST MEDIA SERVICES LIMITED
(Formerly Essel Shyam Communication Limited)

Preparation Date 28th Dec 2011

Standard Operating Procedures for IT
Review Date 6th May 2017
Doc. Classification: Internal Approval Date 6th May 2017
Doc. No.: PMSL-ISMS-SP-005 Page 11 of 13 Ver. No.5.1

 5. They have taken the content backup in NAS to LTO. For detail description refer to LTO work
flow structure.

MAM LTO
Archive Process.pdf

 6. Playout team check the status through VNAS UI on regular basis.In Case of transfer failure, Id
mark as aborted in VNAS UI. User can re-initiate the process manually.

 7. Engineer check the TAP status on regular basis.whenever tape is full IT team change the Tape
accordingly.

 8. Escalation Matrix define below for the resolution:

PO Team IT team Software team HOD

8.0 Faulty Hardware Maintenance:

The process of faulty hardware is as follows:

1. Faulty hardware initially replaced with new hardware so that process could not be effected.

2. Hardware detail should be maintained in desired document i.e Faulty Hardware Maintenance sheet.
Refer to form no- PMSL-ISMS-FO-062

Fault harddisk
report.xls

3. After that it is mandatory to check for the warranty if it is replaceable or not.

4. In case replacement is not possible then check for the repair.

5. If both option is not possible then move it to IT store.

6. Faulty Hardware maintenance sheet should be reviewed by Head of Department once in quarter.

Prepared by Reviewed by Approved by

Manish Badoni Rakesh Kumar Sanjay Duda
 PLANETCAST MEDIA SERVICES LIMITED
(Formerly Essel Shyam Communication Limited)

Preparation Date 28th Dec 2011

Standard Operating Procedures for IT
Review Date 6th May 2017
Doc. Classification: Internal Approval Date 6th May 2017
Doc. No.: PMSL-ISMS-SP-005 Page 12 of 13 Ver. No.5.1

7. When the number of faulty or non repairable hardware is increased then it is mandatory to crushed
the hardware with crusher and sale in scrap.

IT Procurement:

9.0 Standard IT procurement procedure:

The requirement:

The requirement related to any specific IT resource (software, hardware etc) will be raised by the
concerned departments with justification of the requirement.

On approval of department head or management, IT will go ahead and will study the alternates, costing
of the resource and will produce a report to management.

Once the purchase is approved, the Technology department will be coming with quotations, negotiations
and comparisons among the vendors and the lowest bidder will be identified. The lowest bidder will be
assigned an official purchase order after approval.

9.1 Enforced requirements:

Any software or hardware needed for running daily operation will be falling under this category. For
the MS Windows licenses, MS office and other software being used in operations for performing the
daily duties of employees; technology department will ensure the licensing and compliance's. For these
mandatory licenses, the technology department will be keeping a watch on no. of licenses purchased
and the no. of licenses being used. The enforced transitions may not require any analysis and subjected
to be purchased with immediate effect.

The procurement process for these requirements will be same as other requirements.

9.2 IT Asset management:

The technology department will be maintaining the logs of all kind of IT assets.

9.3 Point of Contact:

IT Administrator & support Engineers

IT Engineers Contact Number

Engineer's Name Ext. Number Mobile Number
Manish Badoni 6350 9873422390
Dalchand Sharma 6350 9873977074

Prepared by Reviewed by Approved by

Manish Badoni Rakesh Kumar Sanjay Duda
 PLANETCAST MEDIA SERVICES LIMITED
(Formerly Essel Shyam Communication Limited)

Preparation Date 28th Dec 2011

Standard Operating Procedures for IT
Review Date 6th May 2017
Doc. Classification: Internal Approval Date 6th May 2017
Doc. No.: PMSL-ISMS-SP-005 Page 13 of 13 Ver. No.5.1

Irshad Ali 6350 9873156021

Rahul Srivastava 6350 9971756300
Rifaqat 6350 9958002331
Ankit 6350 9654687640
Aaftab 6350 9899630016
Manish Bhalla 8040 9811209467
Yasveer 8040 9811209406
Ajay 8040 9891311919
Arvind 8040 9891197729
Manmohan 6350 8750349524
Karanveer 8040 9643602354
Lokesh 8040 8755688881

Shift Engineer (24x7) 6350/6360 9582804561

Anil Kumar 8040 8272812985
Naseeb kumar 8040 8750793282
Ritik Jain 8040 9254957276

10.0 Enforcement:

All users shall read and abide by this Standard Operating Procedure of IT department .

Any employee found in violation to this SOP shall be subjected to disciplinary action as mentioned
under PMSL-ISMS-PO-020-Employee Discipline Policy.

Prepared by Reviewed by Approved by

Manish Badoni Rakesh Kumar Sanjay Duda