Connector: Netsuite + Zendesk
Uploaded by
ERP Buddies IncConnector: Netsuite + Zendesk
Uploaded by
ERP Buddies IncNetSuite + Zendesk
Connector
Synchronize NetSuite & Zendesk environments
for optimal Customer Service Management
erpbuddies.com
Zendesk is robust customer service and engagement platform that provides all the necessary
tools to handle your customer queries. With the integration of NetSuite and Zendesk companies
can completely synchronize their NetSuite and Zendesk environments.
ERP Buddies Zendesk and NetSuite connector is an optimal solution to eliminate redundant
manual data entry. This integration interconnects customer support activities with your back-office
operations to exceed customer satisfaction. One crucial benefit of this integration is that it helps
companies to quickly synchronize NetSuite financials, customers, and contacts from Zendesk
without having to manually enter it between two disconnected systems which not only saves time
but also increases your rapport with customers.
List of
NetSuite + Zendesk
Integration possibilities
- Two-way synchronization of companies
and organizations between NetSuite and
Highlights of Zendesk. Users can add/update NetSuite
customers as Zendesk organizations and
NetSuite + Zendesk vice-versa
Integration - Two-way synchronization of Contacts in
NetSuite as Zendesk Users and vice versa.
- Centralized & streamlined ticket
management: - Setup and synchronize Zendesk agents as
Automatically sync NetSuite Support cases employees in NetSuite and vice-versa
as Zendesk tickets and vice versa.
- Sync Zendesk tickets as NetSuite
- Attachment’s synchronization:
Support cases and vice versa
Tickets can be attached with documents and
images
- Get a two-way synchronization of
- Centralized customer information: attachments in documents in both
Sync customers from Zendesk to NetSuite Zendesk and NetSuite
and vice versa
- Get a two-way synchronization of
- Convenient deployment: messages and comments related to
ERP Buddies NetSuite + Zendesk integration tickets/support cases in both Zendesk and
happens in real-time and does not require
NetSuite
any coding
- Monitor changes in real-time on the
- Limitless customizations:
dashboard.
Customize your NetSuite account for your
business needs with additional
functionalities, workflows and more. - Maintain an activity log for all performed
tasks in NetSuite
- Real-time dashboards:
Get real-time visibility and notifications of - Fully customizable. Additional workflows
your NetSuite + Zendesk integration status or processes can be added at any point.
and business information.
NetSuite + Zendesk
Benefits
- Automatic data synchronization across
NetSuite and Zendesk to ensure zero
room for error.
- Customizable to every length – create
new processes and tailor the system to
meet your requirements.
- Quick and easy deployment
- Automated updates keep your system
running at full efficiency.
Why choose ERP Buddies
ERP Buddies is a North American Official
Oracle NetSuite Solution Providers with
diverse experience in implementing and
integrating NetSuite ERP for many
companies.
With offices in the U.S, Canada, UK, Spain,
India and Philippines, our experts are
accessible globally and make it their priority
to create a smooth and positive experience
for clients. Our experts assist clients
throughout the entire implementation and
integration process, with on-site support
and consultation, along with additional
assistance in customizing your system to
guarantee it meets your business needs.