Maintenance

Manual

P2200/P2500 Series
Monochrome Laser Printer
 Pantum Monochrome Laser
PrinterMaintenance Manual
Model： P22**/P25**/S2000 ("*"represent any number or letter ）
Legal Notice
Trademark
Pantum and Pantum logos are registered trademarks of Zhuhai Pantum Electronics Co., Ltd.
Microsoft®, Windows®, Windows server® and Windows Vista® are trademarks registered by
Microsoft Corporation in the United States or other countries.
The ownership of the names of the software in this manual belongs to their respective companies
in accordance with corresponding license agreement.
All other products and brand names in this manual may be the registered trademarks, trademarks
or service marks of their respective owners.
Copyright
The copyright of this manual is owned by Zhuhai Pantum Electronics Co., Ltd
Any copy, translation, modification and transmission of this manual by any means or in any form
without the prior written consent of Zhuhai Pantum Electronics Co., Ltd is prohibited.
Version: V 1.0
Disclaimer
For a better user experience, Zhuhai Pantum Electronics Co., Ltd. reserves the right to make
changes to the User Guide without notice.
Users are responsible for any damage arising from failing to follow this User Guide. Meanwhile,
except the express warranty made in the product maintenance manual or service commitment,
Zhuhai Pantum Electronics Co., Ltd. does not make any express or implied warranty or guarantee
to this User Guide (including composing or words).
Using this product to copy, print, scan certain documents or images or make other forms of
operations may be prohibited by the local laws. If you are uncertain about the legality of using this
product, you should consult your legal advisor in advance.
The product can only be used safely in the non-tropical areas at an altitude no higher than 2,000
meters.

Safety Information
Please carefully read and understand the following safety and precautions prior to maintenance.

Key Precautions

As the product may be damaged by the maintenance of non-professionals, the Company

strongly recommends the maintenance by technical staff trained by the company. The user
must bear the risks of personal injury and damage to the product while repairing the product or
parts in this manual. Please carefully read this manual prior to maintenance, to ensure correct
operation and maintenance.
Please keep this manual properly for future maintenance.
Warnings, notes and explanations:
*Please follow the warnings to avoid personal injury.
* Please follow the warnings for proper maintenance of the printer, in order to avoid damage.
* Please pay attention to relevant prompts in maintenance of the printer.
* “Warnings” are listed below:

I
 There is high-voltage electrode inside the printer.
Before cleaning the printer. make sure the power is
turned off!

Plugging and unplugging the power cord plug with a

wet hand can result in an electric shock.

The fuser unit is hot when and after printing.

Touching the fuser unit (the shaded area as
shown) may cause bums!

£The fuser unit is attached with a high temperature

warning label. Please do not remove or damage
this label.

IT
Installation Location

Place the machine on a flat, stable surface away from sources of vibration and from
people, such as a desktop. Place the machine next to a standard and grounded
electrical socket. The ambient temperature of the installation site should be
between 50 to 90℉ (10 to 32.5℃), with relative humidity between 20% and 80%.

Cautions:

 Do not install the printer in crowded areas.

 Do not place the printer near heaters, refrigerators, air conditioners, or fluid
and chemical products.

 The printer must not be exposed to direct sunlight or installed in overheated,

damp, and dusty areas.

 Do not connect the printer to a wall socket or power supply outlet controlled
by an autotimer.

 A power failure will cause loss of the information in the device memory.

 Do not connect the printer to a power supply outlet that shares the same
circuit with high-power appliances or other devices which could cause power
failure.

 Avoid placing the printer near interference sources, such as speakers, cordless
telephone docks, etc.

 Ensure adequate ventilation while using the printer for long periods or
printing in bulk in a poorly ventilated room.

III
Laser Safety

Laser radiation is harmful to the human body. To avoid laser radiation, please do not
disassemble the printer without reading the Maintenance Manual!
The printer follows the provisions of Class 1 laser products under the CFR standard. The
printer has a Class Ⅲ b laser diode, which has no laser radiation among the laser
components.
The following label is attached to the laser components inside the printer:

IV
Legal Information
This symbol indicates that, at the end of your product’s life, it must not be
discarded as domestic waste. Instead, you should dispose of your used equipment
at a designated collection point for the recycling of waste electrical and electronic
equipment.

This product is suitable for indoor use only.

European Community (EC) directives conformity

This product complies with the protection requirements of EC directives
2004/108/EC and 2006/95/EC on the approximation and harmonization of the laws
of the Member States relating to electromagnetic compatibility and safety of
electrical equipment designed for use within certain voltage limits.
The manufacturer of this product is: Zhuhai Seine Technology Co., Ltd., No. 63,
Mingzhu North Road, Xiangzhou District, Zhuhai, Guangdong, China.
A declaration of conformity to the requirements of the Directives is available upon
request from the Authorized Representative.
This product satisfies the Class B limits of EN 55022 and safety requirements of
EN 60950.
This printer is fully compliant with the ROHS Directive 2009/95/EC and the
requirements of the revised Directive 2011/65/EU for managing toxic and
hazardous substances.
This product can only be used safely in non-tropical areas.

The product can only be used safely in areas at an altitude no higher than 2,000
meters.

V
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Ⅷ
 An Introduction to the Product

1 An Introduction to the Product ....................................................................................... 1–1

1.1 Overview ..................................................................................................................... 1–2
1.1.1 Front View ...................................................................................................... 1–2
1.1.2 Rear View ........................................................................................................ 1–3
1.1.3 Overview of the Control Panel....................................................................1–4
1.1.3.1 WIFI Searching Button Functions .................................................. 1–5
1.1.3.2 Cancel/Continue Button Functions ............................................... 1–6
1.1.4 Indicators........................................................................................................ 1–7
1.1.4.1 LED1 Indicator Status Display ......................................................... 1–7
1.1.4.2 LED2 Indicator Status Display ......................................................... 1–8
1.1.4.3 Indicator Status Display....................................................................... 1–9
1.2 Product Specifications......................................................................................... 1–10
1.2.1 General Specifications ............................................................................ 1–10
1.2.2 Printing Specifications ............................................................................ 1–11
1.2.3 Consumables Specifications ................................................................. 1–12

1–1
1.1 Overview

1.1.1 Front View

1 Output Bin

2 Control Panel

3 Output Tray

4 Automatic Feed Guide

5 Paper Stop

6 Feeder Tray

7 Automatic Feeder Tray

1-2
1.1.2 Rear View

1 Network Interface

2 USB Interface

3 Power Switch

4 Power Interface

1–3
1.1.3 Overview of the Control Panel

The printer control panel contains two buttons and two dual color LED indicators,
as shown below: the control panel of the model with WIFI on the left, and the
control panel of the model without WIFI on the right.

Functions
Serial Name
Number
The Printer with WIFI The Printer without WIFI

LED Red and green dual color LED Red LED indicator for paper
Indicator indicator for paper error and error status
1 WIFI signal:
Red indicator stays on: A
Red indicator stays on: A paper paper jam error occurred
jam error occurred
Red indicator flashes: The
Red indicator flashes: The printer is out of paper or a
1 printer is out of paper or a feed feed jam occurred
jam occurred
Green indicator stays on: WIFI
is successfully connected
Green indicator flashes:
Searching for WIFI signal

LED Red and green dual color LED indicator for data and toner
Indicator cartridge:
2 Red: The red indicator stays on when a critical error occurs,
including engine related errors.
2 Orange: The orange indicator indicates the status of the toner
cartridge, including cartridge related errors or the warning of
low toner level.
Green: The green indicator indicates a normal status,
including Printing, Warming up, Sleep Mode, Ready, Cancel

1–4
 job, etc.

Button 1 WIFI Function Print Information Page（For

Printer with USB）
Turns on or off WIFI or WIFI
3
push button connect (WPS), or
cancels WIFI searching See
more instructions in 1.1.3.1

Button 2 Test Print Page (Not for Printers without WIFI), Continue
printing, Cancel printing, Wake up the printer or Restore
4 factory defaults.
See more instructions in 2.1.1

1.1.3.1 WIFI Searching Button Functions

1) When there's no connection, you can short press this button to start WIFI
connection and search for WIFI hotspot AP (Access Point, Wireless Access Point,
a session or access bridge). The searching stops if no access AP can be found
within 2 minutes.
2) When there's no connection, you can long press this button to start WPS
connection. Then press the WPS button on the wireless router within 2 minutes.
The WPS connection stops if the WIFI connection is not yet established after 2
minutes.
3) When the WIFI or WPS searching or connection is going on, you can long press
this button to cancel the WIFI or WPS searching or connection.
4) When there is a WIFI connection and no current WIFI print job, you can long
press this button to disconnect the WIFI connection.
5) When there is a WIFI connection and a current WIFI print job, you can long
press this button to disconnect the WIFI connection when the job completes.

Note: The printer automatically connects the WIFI in the following cases.
 You turn off the printer and restart it again when the WIFI is successfully
connected
 You turn off the access AP (or the wireless router) and turn it on again when the
WIFI is successfully connected.

For printers without WIFI, you can long press this button to print the test page from
the local.

1–5
1.1.3.2 Cancel/Continue Button Functions

Printer status Operation Printer action

Sleep Mode Short press or Wake up from the sleep mode

long press

button 2

Error The printer is out of Short press Continue printing

paper or a feed jam button 2

occurred

A print job exists Long press Cancel the current print job

button 2

Ready Long press Print the test page (Not for printers

button 2 without WIFI)

Printing Long press Cancel the current print job (The job
button 2 pages of which the numbers have
been received by the printer will still
be printed out while those waiting
to be received will be canceled from

printing.

Shutdown State Press button 2 Only for printers with WIFI, you can
turn on the printer, then press and
hold button 2 for at least 5 seconds
to restore the printer's factory
defaults (resetting the IP address,
admin password, etc.).
Printers without WIFI do not

respond to this action.

1–6
 1.1.4 Indicators

1.1.4.1 LED1 Indicator Status Display

Dual color LED1 Description(For printers Description(For printers

Serial
Status Display for with WIFI) without WIFI)
Number
paper/WIFI

No WIFI connection, no No paper error

1 paper error LED1 off

LED1 off

Paper related errors are not Without this state

indicated if they occur when
you are searching for WIFI
2 or WPS.

LED1 green indicator flashes

quickly

WIFI is successfully Without this state

connected, no paper error
3
LED1 green indicator stays

on

Paper jam error，WIFI is Paper jam error

successfully connected or LED1 red indicator stays
4
not connected on

LED1 red indicator stays on

The printer is out of paper or The printer is out of paper

a feed jam occurred. or a feed jam occurred
5
LED1 red indicator flashes LED1 red indicator flashes

quickly quickly

1–7
1.1.4.2 LED2 Indicator Status Display

Serial Dual color LED2 Description（For printers with USB and

Number Status Display WIFI interfaces and printers with USB
for data/toner interface)
cartridge

Warming up when you turn on the

printer, wake it up from sleep mode or
1
open or close the lid.

LED2 green indicator flashes quickly

The printer is ready

2
LED2 green indicator stays on

Sleep Mode
3
LED2 green indicator flashes slowly

Printing
4
LED2 green indicator flashes quickly

Warning of low toner level (when the

5 printer is ready)

LED2 orange indicator flashes quickly

Cartridge error (cartridge is not installed,

6 mismatched or exhausted)

LED2 orange indicator stays on

A serious error occurred with the printer

(abnormal Heating Roller, abnormal laser
7 motor, communication error or unclosed
lid)

LED2 red indicator stays on

Job is canceled from the Panel

8
LED2 green indicator flashes quickly

1–8
 1.1.4.3 Indicator Status Display

The following table describes the indicator status display for abnormalities with this

printer.

Serial Status
Description
Number LED1 LED2

1 Warning of low toner level (The printer only detects the level
of tone when it gets ready, but not when it is in the sleep mode
2 or printing).
WIFI printer: WIFI is successfully connected, green indicator of
the Dual color LED1 stays on
searching for WIFI or connecting WPS, green indicator of the
3
Dual color LED1 flashes
USB printer: LED1 off

4 Cartridge error (cartridge is not installed, mismatched or

exhausted)
5 WIFI printer: WIFI is successfully connected, green indicator of
the Dual color LED1 stays on
searching for WIFI or connecting WPS, green indicator of the
6 Dual color LED1 flashes
USB printer: LED1 off

The printer is out of paper

7
LED1 red indicator flashes quickly, LED2 off

Paper jam
8
LED1 red indicator stays on, LED2 off

A serious error occurred with the printer (abnormal Heating

Roller, abnormal laser motor, communication error or unclosed
9
lid)
Note: LED1: Paper/WIFI(Dual color); LED2: Data/cartridge(Dual color)
LED1 off, LED2 red indicator stays on

1–9
1.2 Product Specifications

1.2.1 General Specifications

Processor 600MHZ

Memory 128MB

220V Model: AC 220-240V, 50/60Hz, 3.0A

100V Model: AC 100-127V, 50/60Hz, 6.0A

(Note: See the nameplate on the back of the printer

Power Supply
to learn the appropriate power supply and voltage

to use with this printer.Please strictly follow the

product specifications on power type.)

Hi-Speed USB 2.0;

Communication Interface WIFI 802.11b/g/n

100Base-Tx Ethernet;(NET)

Microsoft Windows

Server2003/Server2008/Server2012/XP/Vista/Win7

Supported operating systems /Win8/Win8.1

MacOS X 10.6/10.7/10.8/10.9

Linux

Operating Optimal printing temperature 10-32.5℃

Environment Operating humidity range 20 to 80% RH

Product Size （W*D*H) Approx. 337mm*220mm*178mm

Weight Approx. 5.1kg (including the cartridge provided)

Control Panel Two buttons and two indicators

1–10
1.2.2 Printing Specifications

Print Speed A4 22ppm

Letter 23ppm
First Page Print Time <8 s
Print Language GDI
Maximum Print Size Legal(216mm*355.6mm)
Durability Recommended 700 pages
monthly print
amount
Month print load 15000 pages
Paper input Standard Tray 150 sheets（80g/m²）
capability
Paper output Print‐side down 100 sheets（80g/m²）
capacity
Print Media Media Type Plain, thin, thick, transparency, card,
label, envelope
Media size A4, A5, JIS B5, IS0 B5 , A6, Letter,
Legal,Executive, Folio, Oficio, Statement,
Japanese Postcard, Monarch Env, DL Env,
C5 Env, C6 Env, No.10 Env, ZL, Big 16K, Big
32K, 16K, 32K, B6
Media Grammage 60~163g/m²

1–11
1.2.3 Consumables Specifications

Cartridge Service Life

Series Name P2500 Series

Image

Type Average print volume

Approx. 1600 pages

Standard capacity cartridge
(The data is based on ISO/IEC 19752 standard)

High capacity cartridge

None

Note:
• Model additions are subject to change without notice.

•Consumables capacity may vary depending on different types used.

•For optimal print quality, please use only original Pantum products.

•The warranty excludes any damage caused by using non-Pantum original

consumables.
2–
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2–1
2.1 Packing List

When you open the package, verify whether the following parts are included in the

carton:

Printer 1

Toner Cartridges 1

USB cable 1

power cord 1

CD-ROM 1

Quick Installation Guide 1

Warranty Certificate 1

Delivery Tray 1

2–2
2.2 Machine Installation

2.2.1 Install the Cartridge

1. Remove the removal seal on the printer, and open the output bin.

2. Take out the plate for fixing the toner cartridge.

3. Remove the toner cartridge

2–3
4. Hold the handle of the cartridge and shake gently (horizontally) 5-6 times,
so as to evenly distribute the toner inside the cartridge.

5. Remove the black paper protecting the cartridge.

6. Remove the seal.

7. Load the cartridge along the guides.

2–4
 8. Push it firmly in the direction of the arrow until you hear it click. This means
that the cartridge is fully inserted.

9. Close the output bin

2.2.2 Install the Output Tray

Install the output tray by placing the dowels at both ends of the output tray into
the holes in the output bin.

2–5
2.3 One-click Installation

2.3.1 Method I: Connect the printer via USB cable

Note: • Some computers may be unable to auto play the CD because of system
configuration. Please double click "Computer" icon, find "DVD RW driver", then double click
"DVD RW driver" to run the installation procedure.

2-6
 2.3.2 Method II: Connect the printer via wired network

•
•

Note: • Some computers may be unable to auto play the CD because of system
configuration. Please double click "Computer" icon, find "DVD RW driver", then
double click "DVD RW driver" to run the installation procedure.

2-7
 Note :• You can put your mouse cursor in the “One-click installation” button to check the
popup information in order to confirm if the current printer is the one you need to install
through IP address before you click the button.

2-8
 2.3.3 Method III: Connect the printer via wireless network

Please check if the printer is connected with wireless network when installing the printer
driver software.

Note: • You can print "Network configuration page" to confirm printer network connection
status to see if printer is connected with network.

2.3.3.1 Configure wireless network via USB cable and install driver

Since some computers are not provided with wireless network function, this section is divided
into “Connect computer to router via Wi-Fi” and “Connect computer to router via wired
connection” to introduce installation process.

2.3.3.2 Connect computer to router via Wi-Fi

1.
2.
3.
•
•

Note: • Some computers may be unable to auto play the CD because of system
configuration. Please double click "Computer" icon, find "DVD RW driver", then double click
"DVD RW driver" to run the installation procedure.

4.

5.

2-9
If your software has searched several printers, click “One-click installation” button, and the
printer list interface will pop up. Please select “Configure printer with Wi-Fi via USB an install”
and select USB printer, click “Confirm” button and enter into installation process complete
automatic network configuration and driver installation

Note: • When the printer IP address changes under printer driver installed with host ID,
you can also directly print without re-installing the driver. If you need to install the printer
driver with the host ID, please check the option "Install the printer in the list with host ID".

6.

2-10
 2.3.3.3 Connect computer to router via network cable

1.
2.
3.
•
•

Note:• Some computers may be unable to auto play the CD because of system
configuration. Please double click "Computer" icon, find "DVD RW driver", then double click
"DVD RW driver" to run the installation procedure.

4.

5.

Note:• You can put your mouse cursor in the “One-click installation” button to check the
popup information in order to confirm if the current printer is the one you need to install

2-11
through IP address before you click the button.

Note:• When the printer IP address changes under printer driver installed with host ID,
you can also directly print without re-installing the driver. If you need to install the printer
driver with the host ID, please check the option "Install the printer in the list with host ID".

6.

2.3.3.4 Connect computer to printer via Wi-Fi direct and install the driver

Connect the computer to printer via a direct Wi-Fi connection. It is applicable to wireless

network without infrastructure mode, but it still needs scenario of temporary use of printer via
wireless network. You can directly connect the computer that has wireless function to the
printer to realize printing function.
1.
2.
3.
•
•

2-12
 Note:• Some computers may be unable to auto play the CD because of system
configuration. Please double click "Computer" icon, find "DVD RW driver", then double click
"DVD RW driver" to run the installation procedure.

4.

5.

2-13
 6.

2.3.3.5 The printer is already connected to wireless network

1.

2.
3.
•
•

Note:• Some computers may be unable to auto play the CD because of system
configuration. Please double click "Computer" icon, find "DVD RW driver", then double click
"DVD RW driver" to run the installation procedure.

4.

5.

Note:• You can put your mouse cursor in the “One-click installation” button to check
the popup information in order to confirm if the current printer is the one you need to install
through IP address before you click the button.
•

2-14
 6.

7.

2.4 Manual installation

2.4.1 Installation via USB connection

1.

2.
•
•

2-15
 •

•
• Note:• Some computers may be unable to auto play the CD because of system
configuration. Please double click “Computer” icon, find “DVD RW driver”, then double
click “DVD RW driver” to run the installation procedure.

3.

4.

5.
6.

7.

8.

2.4.2 Installation via wired network connection

1.
2.
3.

4.

2-16
 •
•

2-17
 Note:• Some computers may be unable to auto play the CD because of system
configuration. Please double click “Computer” icon, find “DVD RW driver”, then double click
“DVD RW driver” to run the installation procedure.

5.

6.

7.

8.

9.

2-18
 Note: • If the printer you need to connect is not in the list of printers searched, please
click “Refresh” to search again.
•

10. 10.

11. 11.

2.4.3 Installation by wireless network connection mode

Wireless network connection type is divided into basic structure mode and Wi-Fi Direct mode

2.4.3.1 Installation in basic structure mode

1.
2.
3.

2-19
 •
•

Note:• Some computers may be unable to auto play the CD because of system
configuration. Please double click "Computer" icon, find "DVD RW driver", then double click
"DVD RW driver" to run the installation procedure.

4.

5.

6.
7.

Select “Yes, I want to configurate the printer’s wireless network” on the wireless setup

window popped out, and operate according to the prompts to set up the printer to wireless
network.

8.

2-20
 9.

Note: • If the printer you need to connect is not in the list of printers searched, please
click “Refresh” to search again.
•

2-21
 10.

11.

2.4.3.2 Installation in Wi-Fi Direct mode

1.
2.
3.
•
•

Note:• Some computers may be unable to auto play the CD because of system
configuration. Please double click “Computer” icon, find “DVD RW driver”, then double click
“DVD RW driver” to run the installation procedure.

4.

2-22
5.

6.
7.

8.

9.

10.
11.

12.

2-23
 2.4.3.3 Method of driver uninstallation

Windows 7 is taken as the example in the following operation. The information on your
computer screen may differ because of multiple operating systems.
1.
2.

3.
4.

2.5 Mac system driver installation

2.6 Add printer to Mac system

2.6.1 Driver installation

Mac 10.11 is taken as the example in the following operation. The information on your
computer screen may differ because of multiple operating systems.
1.
2.

3.

2-24
 4.
5.

6.
7.

8.
9.
•

2.6.2 Add up the printer via USB

1.
2.
3.
4.

2-25
 5.

2.6.3 Add up the printer via wireline connection

1.
2.
3.

4.
5.
6.

7.

2.6.4 Add up the printer via wireless connection

1.
2.

Note: • In case of basic structure mode, connect wireless network printer to the access
point (wireless router).
•

3.
4.
5.

6.

2.6.5

1.
2.

3.
4.
5.

6.

2-26
2.7 Test Print

Offline Self-test Page Print

The offline configuration page can be set from the operation panel using the

following steps:

1. Power on, making sure the indicator display status reads as Ready.

2. To print the test page on a printer with WIFI, press down the Control Panel

(Cancel/Continue) for three seconds. To do that on a printer without WIFI, press

down the Information Page button for three seconds.

Note:

1. Configuration pages differ on different models, for example, there is the

network configuration information page for models with network whereas

there is the WIFI configuration information page for models with WIFI.

2. The model appears on the demo page and the configuration page differs

depending on the model.

2–27
(Demo Page)

2–28
P2500W Series

[Printer Information Page] [Page 1]

Pinter Information
Product Name :Pantum P3100DL
USB Vender ID :232B
Firmware Version :1.0.1.7
Memory Size :128MB
Printing Mode :GDI
Product Serial No. :AA2A000000

Cartridge Information
Cartridge Model :PD-210
Remaining Amount of toner :0%
Actual Pages Printed :0
Average Coverage :0%
Expected Pages Printed :0

Print Information

Total Pages Printed :564

Pages Printed With Different Paper Types
A5 :1
A4/LETTER :512
Legal/Folio :1
B5/Executive :1
Others :49

(Print Information Page)

2–29
P2500W Series

[Network Configuration Information Page] [Page 2]

Basic Information
Connection Status :Disconnected
Network Used :Wifi
Host Name :Pantum-55511A
Hardware Address :44 : 33 : 4c : 55 : 51 : 1a
Total Packets Received :0
Bad Packets Received :0
Framing Errors Received :0
Total Packets Transmitted :0

IPv4 Configuration Information

IPv4 Configured By :Auto
IPv4 Address :0 . 0 . 0 . 0
Ipv4 Subnet Mask :0 . 0 . 0 . 0
IPv4 Default Gateway :
Bonjour Name :P2500W series[55511A]
DHCP Server Address :0 . 0 . 0 . 0

IPv6 Configuration Information

IPv6 Status :On
IPv6 Link-Local Address :::
IPv6 Stateless Address :::
IPv6 Stateful Address :::

(Network Configuration Information Page)

2–30
P2500W Series

[WiFi Configuration Information] [Page 3]

Basic Information
Wireless Status :On
Communication Mode :Basic Connection Mode
Network Name(SSID) :belkin.f6e
BSSID :
Authentication Type :WPA2_PSK

Wireless Hotspot Information

Wireless :On
SSID :Pantum-AP-55511A
Hotsopt IP Address :192.168.223.1
Subnet Mask :255.255.255.0
DHCP Service Status :On
Starting Address for IP Address Pool :192.168.223.100
Ending Address for IP Address Pool :192.168.223.199
Lease Time :30m
Primary DNS Server Address :192.168.223.1
Secondary DNS Server Address :0.0.0.0
Authentication Type :None

(WIFI Configuration Information Page)

2–31
 Operating Principles

3.1 COMPONENTS SUMMARY ............................................................................ 3–2

3.2 MECHANICAL STRUCTURAL DIAGRAM ........................................................ 3–3
3.3 FEEDER CIRCUIT DIAGRAM .......................................................................... 3–4
3.4 PRINT PRINCIPLES ........................................................................................ 3–5
3.4.1 CHARGING ......................................................................................... 3–5
3.4.2 EXPOSURE .......................................................................................... 3–5
3.4.3 DEVELOPMENT .................................................................................. 3–6
3.4.4 PRINT TRANSFER ............................................................................... 3–6
3.4.5 CLEANING .......................................................................................... 3–7

3–1
 3.1 Components Summary

The following diagram shows the summary of the composition .

External devices
RAM module Interface module
USB/NET/WiFi
supply module
Low-voltage power

Data control module Operating module

(Control Panel)

Engine control module

Paper feed system

Laser unit Motor driver module PaperTray

supply module
High-voltage power

Transfer
Fixing unit

Charging Exposure Cleaning

Output
Develeping module

Imaging system

3–2
3.2 Mechanical Structural Diagram

Delivery Roller Halogen Light

Output Tray

Pressure Roller

Heating Roller

Charge Roller
OPC (photosensitive drum)

Transfer Roller
Main Motor Developing Roller

Supply Roller

Paper Feed Clutch

Laser Scanning Unit

3–3

Feeder Tray Mixing Bracket

Pick-up Assembly Separator Pad
3.3 Feeder Circuit Diagram

Output Tray

Paper Tray Paper Sensor Assembly

This printer uses the "C" type of feeder circuit.

The feeder system consists of the following components:
1. Pickup Roller:
Feeds the paper to the print area through friction.
2. Electromagnet:
Works with the clutch gear to control the movement of the pickup roller.
3. Paper Feed Clutch :
Works with the electromagnet to control the movement of the pickup roller.
4. Separator Component:
Feeds individual sheets through friction.
5. Paper Sensor Assembly
Detects whether the paper arrives at the print area within the specified time
range.
6. Damper
Supports the paper before it arrives at the pickup roller and separator.

3–4
3.4 Print Principles

3.4.1 Charging

Using DC high voltage, the steel shaft of the charge roller will evenly charge the
surface of the OPC with a negative 600V charge.

3.4.2 Exposure

When the light conductor is scanned by the laser beam, the irradiated portion
meets the conductive layer of the photosensitive drum. This results in the removal
of the electric charge. Conversely, the non-irradiated surface retains its electric
charge, creating a potential difference image. This is often referred to as the
"electrostatic latent image."

3–5
3.4.3 Development

When the toner has been moved through under friction between the Developing
Roller (DR) and Supply Roller (SR), the surface of the Developing Roller will be
covered with a layer of charged toner. After exposure, as the OPC goes through
the DR, it will transmit the developing voltage to the DR. This voltage is greater
than that of the exposed portion of the OPC and less than that of the unexposed
portion. Toner will be attracted to the exposed area of the OPC due to the
electrostatic field between the OPC and DR, and a visible image will form.

3.4.4 Print Transfer

When the paper moves through the interlayer between the Transfer Roller (TR) and
the photosensitive drum (OPC), the TR will gain high pressure opposite to the toner
charge polarity. The toner will therefore be affected by the TR's electrical field,
transferring toner to the surface of the paper. After moving through the TR, the
back of the paper is positively charged. This causes the toner, separated by the OPC,
to be attracted to the paper until the next stage. There is also an anti-static needle
to discharge extra charge that may be produced throughout the process by the
electric field and the friction of the paper and the toner.

3–6
3.4.5 Fusing

When the paper moves onto the heating roller, the toner is melted at a specific
temperature . The pressure poller (PR) then presses the toner into the paper fibers,
curing it to the paper.

N o t e : If the fusing temperature is too high or too low, toner fusing results will be
affected.

3.4.6 Cleaning

As the toner on the surface of the OPC is not completely transferred to the paper, it
must then be cleaned by a blade before the next round of the imaging process.
 Disassembling and Installation

4.1 Parts ...................................................................................................................... 4–2

4.1 Disassembling Step Figure ................................................................................... 4–3
4.2 Disassembly Steps.........................................................................................................4–4
4.2.1 Preparation for Disassembly ................................................................... 4–4
4.2.2 Exterior Component ................................................................................... 4–5
4.2.2.1 Output Bin Component .................................................................... 4–5
4.2.2.2 Left Cover and Right Cover ............................................................. 4–5
4.2.2.3 Front Cover....................................... …. …………. ..4–7
4.3.2.3 Rear Cover ........................................................................... 4–7
4.2.3 Master Board ......................................................................................................4–8
4.2.4 High Voltage Power Board ...........................................................................4–9
4.2.5 Gear Drive System ......................................................................................... 4–10
4.2.6 Fuser Component ..................................................................................... 4–10
4.2.7 Laser ..................................................................................... 4–11
4.2.8 Motor .................................................................................... 4–11
4.2.9 Electromagnet ........................................................................................... 4–12
4.2.10 Clutch Gear ................................................................................................. 4–13
4.2.11 Pickup Roller .................................................................................................... 4–13
4.2.12 Separator Component ............................................................................ 4–14
4.2.13 Transfer Roller.................................................................................................. 4–14

4–1
 4.1 Parts

Top Cover Assembly

Fuser Unit

Rear Cover

Operator Panel Assembly

Right-Side Cover
Transfer Roller

Pick-up Accembly
Sensor Board
Separator Pad
Main Motor
Driver System

Control Board

High-Voltage Power Supply Board

Printer Frame
Paper Feed Solenoid

Paper Feed Clutch

Left-Side Cover Lacer Scanning Unit

Front Cover

Paper Tray 4–2

4.2 Disassembling Step Figure

Turn off

Unplug the

Remove the

Output

Right Cover Left Cover

Rear Cover Fuser

Front Cover

Master Upper Drive

Master Laser Electromag

High Voltage Motor Clutch Gear

Pickup

Separator

Transfer

4–3
4.3 Disassembly Steps

4.3.1 Preparation for Disassembly

1. Before disassembling, please disconnect the printer and unplug the connecting
wires.

2. Remove the paper and close the feeder tray and the output tray.
3. Open the output bin and remove the cartridge.

Note:
• When removing the cartridge, put it in a protective bag or wrap it in thick paper
to avoid damaging the photosensitive drum by exposing it to light.

4–4
4.3.2 Exterior Component

4.3.2.1 Output Bin Component

Open the claws on both sides and remove the output bin.

4.3.2.2 Left Cover and Right Cover

1. Remove the screws as shown below:

4–5
4.3.2.3 Front Cover

Remove the screws as shown below, and remove the front cover.

4.3.2.4 Rear Cover

Remove the screws as shown below, and remove the rear cover.

4–7
 2. Open the jaws as shown in the figure, and remove the left and right covers.

Note:

The WIFI antenna of P2500W printers is located on the right cover. Pry open the
jaws , remove the WIFI antenna, and then remove the right cover.

4–6
4.3.3 Control Board

1. Remove the exterior components and unplug the baseplate cable.

2. Remove the screws as shown below, and remove the master board.

4–8
4.3.4 High-Voltage Power Supply Board

1. Remove the screws as shown below, and remove the master board bracket.

2. Remove the screws as shown below, and remove the high voltage power
board.

4–9
4.3.5 Gear Drive System

Remove the screws as shown below, and remove the gear drive system.

Note:
When removing the gear drive system, make sure the gear is well protected
from falling which may damage the engine.

4.3.6 Fuser Unit

Remove the screws as shown below, and remove the fuser component.

4–10
4.3.7 Laser Scanning Unit

Remove the connecting wires and the screws as shown below, then remove the
laser.

4.3.8 Main Motor

When you have removed the laser, remove the fixing screws as shown below,
and remove the motor.

4–11
4.3.9 Electromagnet

1. Remove the connecting wires from the card slot, as shown below.

2. Remove the screws as shown below, and remove the electromagnet.

4–12
4.3.10 Clutch Gear

Open the clutch gear jaws as shown below, and remove the clutch gear by
pulling it out.

4.3.11 Pick-up Assembly

1. Open the jaw on the cam of the paper feed shaft, and remove the paper
feed shaft assembly by pulling it in the direction of the pickup roller.

4–13
 2. Open the jaw on the pickup roller, and remove it by pulling it in the direction
opposite to the cam.

4.3.12 Separator Component

When you have removed the pickup roller, remove the separator component.
Take caution to protect the spring from falling.

4.3.13 Transfer Roller

Open the claw as shown below, remove the bearing of the transfer roller and
remove the transfer roller.

Note:
When you remove the transfer roller, do not touch the transfer roller sponge to
avoid causing printing abnormalities.

4–14
 Maintenance

5.1 Cleaning ...................................................................................................................... 5–2

5.2 Consumables ............................................................................................................. 5–5
5.2.1 About Consumables ................................................................................... 5–5
5.2.2 Replacement of Consumables ................................................................ 5–5

5–1
5.1 Cleaning

Note:

Please use mild detergents.

Do not use strongly corrosive liquids such as thinners or benzene for cleaning,
as these will damage the surface of the device.
Do not use cleaning materials containing ammonia.
Do not use isopropanol to remove dust from the control panel, as it may crack
the panel.

1. Disconnect the main power switch, and unplug the power cord and the USB
interface cable.

2. Use a soft duster to clean the printer surface.

5–2
3. Open the upper cover and remove the cartridge

Note:
Please remove metal objects, such as watches or bracelets before removing the
cartridge, as they may damage the inside of the machine.
When removing the cartridge, put it in a protective bag or wrap it in thick paper
to avoid damaging it under direct light.
After removing the cartridge, do not touch the shaded area with your hands.
Some parts of the printer may still be hot for a short time after use. When
opening the front covers to clean inside the printer, please do not touch
anything in the shaded area shown in the following figure.

5–3
4. Clean the inside of the printer by using a dry and lint-free cloth to gently wipe
the shaded area shown in the following figure.

5. Gently clean the glass on the laser with a piece of cotton or duster slightly
damped with alcohol.
The laser is an important part of the imaging system. Once the laser glass get
contaminated with the toner or other dirt, it may result in print quality issues.
Therefore, cleaning the laser glass is an indispensable part in daily use and
maintenance of the printer.

5–4
5.2 Consumables

5.2.1 About Consumables

(1) Utilization of consumables

Please only use genuine Pantum consumables.
(2) Cartridge Maintenance and Protection
To maximize toner use, please bear the following guidelines in mind:
 Do not remove the cartridge from its packaging until you need to use it.
 The warranty excludes damage caused by refilling the cartridge.
 Store the cartridge in the same environment as that of the printer.
 To avoid damage, do not expose the cartridge to sunlight.

(3) Cartridge Service Life

The service life of the cartridge depends on the amount of toner required for print
jobs. A new cartridge can print an average of 700 or 1600 pages, with 5% coverage,
on A4 paper. The actual number of pages may vary according to print density, and
is affected by the operating environment and print interval, as well as the type and
size of media to be printed. The cartridge may need to be changed frequently if
printing numerous graphs.

5.2.2 Replacement of Consumables

When the orange printer indicator flashes, as shown in the following figure, this
indicates that the toner is low or has run out. The cartridge must be replaced to
ensure continued print quality.

5–5
Note:
The cartridge surface may contain toner. Please remove it carefully to avoid
spillage.
Put the empty cartridge on a piece of paper to avoid accidental toner spillage.
After removing the protective cover, please immediately install the cartridge in
the printer, so as to avoid damaging the photosensitive drum as result of
exposure to too much direct sunlight or indoor lighting.
When installing, do not touch the surface of the cartridge to avoid scratching it.

Follow the steps below to replace the cartridge:

1. Power off the printer.

2. Open the front cover and remove the cartridge along the guides.

5–6
3. Take the new cartridge out of its packaging, hold the cartridge handle and
shake it gently (horizontally) 5-6 times so as to evenly distribute the toner inside
the cartridge.

4. Remove the cartridge protector, and place the cartridge into the printer along
the guides.

Note:
Please check whether there is a seal before putting toner cartridge into the printer.
If you find a seal, please tear off the seal before installation.

5–7
5. Fully close the upper cover

6. Restart the printer, press down the Control Panel button for three seconds, and
print a test page.

5–8
 Error Display and Troubleshooting

6.1 Pre-maintenance Check......................................................................................... 6–2

6.2 Error Information ..................................................................................................... 6–3
6.3 Error Code................................................................................................................... 6–4
6.4 Clearing Jammed Paper ..............................................................................................6–5
6.4.1 Feed jam 6–5
6.4.2 Inside Jam ...................................................................................................... 6–6
6.5 Troubleshooting .............................................................................................................6–9
6.5.1 Feed Paper Failure ............................................................................................6–9
6.5.2 Common failures ...................................................................................... 6–11
6.6 Image Defects ........................................................................................................ 6–15

6–1
6.1 Pre-maintenance Check

一、Environment

1. The power voltage must be in the range of 220~240 VAC, depending on the
model.
2. Place the equipment on a flat, stable surface.
3. Room temperature is maintained between 10°C and 32.5°C. Relative humidity
should be between 20% and 80%.
4. Do not expose the equipment to dust.
5. Do not expose the equipment to ammonia or other noxious gases.
6. Avoid exposing the equipment to heat or moisture (e.g. near water or a
humidifier).
7. Avoid exposing the equipment to direct sunlight.
8. Use the printer in a well-ventilated room.
9. Make sure the printer's air vent is not blocked.

二、About paper

1. Check whether the paper used is within the specified range. [Printing with
paper that is too thick, too thin, or curled may result in paper jams, feed
problems or poor print quality]
2. Do not use damp or wet paper. [If paper is damp or wet, please replace with dry
paper and check to see if the quality improves]
3. Do not use short-grained paper or acid paper. [If you use short-grained paper
or acid paper, it can cause print quality problems]

三、Consumables

1. Replace the cartridge when the indicator on the printer control panel flashes
yellow.
2. Check that the specified Pantum cartridge is being used. For more information,
please see 5.2"Consumables" .

6–2
6.2 Error Information

Error Cause Solution

The printer is not 1. The USB cable or power 1. Connect the USB cable and
connected cord is not connected the power cord correctly.
2. Master board failure 2. Replace the master board
The printer's The upper cover has not Close the upper cover.
upper cover is been fully closed.
open.
Feed jam 1. Check if the printer is 1. Make sure the feeder tray is
out of paper. loaded with paper.
2. The print paper is 2. Correctly load the print
loaded incorrectly. paper.
3. The feeder roller is dirty 3. Clean or replace the pickup
or aging. roller.
Jam in the middle 1. The print paper is 1. Correctly load the print
of the printer loaded incorrectly. paper.
2. The pickup roller is 2. Clean the pickup roller.
dirty. 3. Check and replace the top of
3. Top of the page sensor the page sensor.
failure.
Cartridge is not 1. The cartridge is not 1. Install the cartridge
installed installed or has been correctly.
installed incorrectly. 2. Replace the engine
2. The cartridge chip baseplate.
contact is dirty or 3. Replace the cartridge with a
damaged. new one.
3. The cartridge chip is
damaged.
Cartridge model 1. The toner cartridge Replace the cartridge.
mismatch. model is mismatched.
The cartridge is The cartridge is empty. Replace the cartridge.
empty.

6–3
 6.3 Error Code

Code Cause Solution

NO.000 The main motor is 1. Make sure that the main motor cable is
faulty connected correctly if the cable

connection is faulty.

2. Replace the main motor if it is faulty;

3. Replace the high voltage power board

if it is faulty.

NO.001 The LSU 1. Replace the laser if there is a fault in

line synchronizing the LSU laser motor;

signal is 2. Replace the high voltage power board

abnormal if there is a fault in its LSU laser motor

NO.002 A fault is detected control gear.

in the LSU motor 3. Make sure that the motor cable is

connected correctly if the motor cable

connection is faulty.

4. Replace the high voltage power board

if it is faulty

N0.003-012 1. Check the fuser component cable, and

make sure the cable is properly

connected.

2. Replace the fuser component if it is

faulty;

3. Replace the high voltage power board

if it is faulty;

6–4
Internal error 32 of 1. Check the cable between the engine
printer board and the data board, and make sure
Please call the that the connection is normal.
customer service Data transfer error 2. Replace the engine board if there is a
staff. fault.
3. Replace the data board if there is a
fault
Internal error 33 of 1. Replace the fuser component if there is a
printer The full power fault.
Please call the heating time is too 2. Replace the engine board if there is a
customer service long fault.
staff. 3. Replace the power board if there is a
Internal error 34 of fault.
printer
The heating roller is
Please call the
too slow to heat up.
customer service
staff.
Internal error 35 of
printer
Abnormal thermistor
Please call the
of heating roller
customer service
staff.
Internal error 36 of
printer The heating roller is
Please call the too slow to cool
customer service down.
staff.
Internal error 37 of
printer Abnormal
Please call the temperature of
customer service heating roller
staff.

6–5
Internal error 38 of The heating roller 1. Replace the laser if there is a fault in the
printer does not reach the LSU laser motor.
Please call the starting temperature 2. Replace the engine board if there is a
customer service staff. of the laser. fault in the LSU laser motor control gear.

Internal error 39 of 3. Faulty connection of the motor cable.

Heating roll does not Make sure that the motor cable is
printer
reach the connected correctly.
Please call the
temperature of paper 4. Replace the engine board if there is a
customer service staff.
rubbing
fault.

Internal error 40 of 1. Faulty main motor cable. Make sure that

printer the main motor cable is connected
Please call the Main motor fault correctly. Replace the main motor if it is
customer service staff. faulty.

2. Replace the engine board if it is faulty.

Internal error 41 of 1. Make sure that the cable between the

printer engine board and the data board is
EC-system failure
Please call the connected correctly.
customer service staff. 2. Replace the data board if it is faulty.

Internal error 42 of 3. Replace the engine board if it is faulty.

printer External memory

Please call the failure
customer service staff.

6–6
6.4 Clearing Jammed Paper

Note:

• Remove the jammed paper with the following steps: close the upper cover and
tidy the paper in the paper tray, then the printer will automatically resume
printing. If the printer does not automatically start printing, please press the
Control Panel button.
• If the printer still does not start printing, please check whether all the jammed
paper inside the printer has been cleared.
• If you can not remove the jammed paper yourself, please contact your local

Pantum authorized repair center or send the printer to the nearest Pantum
authorized service center for repair.
6.4.1 Feed jam

Gently draw the jammed paper out.

If the paper does not move when you draw it or there is no paper in this area, check
the inside of the printer.

6–5
6.4.2 Inside Jam

1) Open the upper cover.

2) Remove the cartridge along the guides

6–6
3) Open the fuser component's upper guide plate to reduce the pressure on the
pressure spring.

4) From the fuser unit, gently draw the jammed paper out along the output
direction.

6–7
5) After removing the jammed paper, insert the cartridge into the printer along
the guides until you hear a click assuring you that the cartridge is fully inserted.

6) Put the paper in the tray neatly to carry out next print when the indicator
resumes print-ready status.

6–8
6.5 Troubleshooting

6.5.1 Feed Paper Failure

Initial Check: Please conduct an initial check when there is a paper feed failure.

Check Solution

Do the print media meet product Replace the print media.

specifications?

Is the paper curled, wrinkled, or wet? Replace the paper and tell users how to

protect the paper.

Is the paper path deformed, dirty, or blocked Clean the paper path and replace relevant

up? accessories, if needed.

Is the separation claw dirty, deformed, or Replace the fuser component.

damaged?

Are the pickup roller and separation Clean the pickup roller and separation

component dirty, deformed or, damaged? component, and replace them, if needed.

Is the tray detent correctly placed to feed Slide the tray detent closer to the edge of

paper? the paper stack.

Is the clutch gear rotating properly? Adjust or replace the clutch gear.

Is the electromagnet working properly? Replace the electromagnet.

6–9
M1 Paper feed failure
Possible cause Solution

Check the electromagnet signal input to ensure that

There is no electromagnet signal.
the electromagnet signal line is normal.

The pickup roller is dirty. Clean or replace the pickup roller.

Pickup roller wears down. Replace the pickup roller.

M2 Continuous paper feed
Possible cause Solution

Check the electromagnet signal input to ensure that

Electromagnet signal error.
the electromagnet signal line is normal.

The electromagnet spring hook

Replace the electromagnet.
is not powerful enough.

Incorrect assembly phase of the Check the clutch single set to ensure that the
clutch single set assembly. assembly phase is right.

M3 Tilt Feeding
Possible cause Solution

Check the feeder channel to ensure that the channel

The feeder channel is dirty.
is clear.

The pickup roller is dirty. Clean the pickup roller.

M4 Resend
Possible cause Solution

Paper is placed incorrectly. Confirm that the paper is placed correctly.

The separator is contaminated or

Clean or replace the separator.
worn.

6–10
6.5.2 Common failures

P1 No AC power supply
Possible cause Solution

The voltage is unsuitable. Ensure suitable voltage from the power

supply.

The power cord is not connected to the Make sure that the power cord is

outlet correctly. connected to the outlet correctly.

The fuse has blown. Replace the high voltage power board

P2 No DC power supply
Possible cause Solution

There is no AC power supply. Make sure the AC power supply is normal.

The low-voltage power supply is faulty. Replace the high voltage power board

P3 Motor Failure
Possible cause Solution

The motor cable is faulty. Make sure that the cable is connected

correctly and there are no quality

problems.

The main motor is faulty. Replace any other motors, ensure that the

main motor is working normally, and

replace it if it is not.

Master board failure Replace the master board

P4 Fuser Unit Failure

Possible cause Solution

There is a poor connection to the Reconnect the wire.

thermistor plug wire.

The temperature relay has burnt out. Replace the fuser component.

Halogen heating light failure. Replace the fuser component.

The temperature control from the master Replace the master board

board is faulty.

6–11
P5 Heating light doesn't work
Possible cause Solution

The high-voltage power supply circuit Reconnect the plug wire and ensure that

board is disconnected. the AC power supply is working normally.

There is jammed paper inside of the Check the printer and remove the jammed

printer. paper inside of it.

Thermistor failure. Replace the fuser component.

The temperature relay is disconnected. Replace the fuser component.

The temperature control from the master Replace the master board

board is faulty.

The high voltage power board is faulty. Replace the high voltage power board.

P6 Laser scanning failure

Possible cause Solution

The cable is not connected correctly or is Reconnect it correctly or replace it.

broken.

The laser is damaged. Replace the laser.

The master board is faulty. Replace the master board.

P7 Paper supply failure

Possible cause Solution

Separator/pickup roller failure. 1) Clean the surface of the separator or

pickup roller.

2) Replace the separator or pickup roller.

The electromagnet cable is not connected Make sure that the electromagnet cable is

properly. connected properly.

Electromagnet failure. Replace the electromagnet.

The clutch gear is displaced. Adjust the limits for the clutch gear or

replace the clutch gear.

The master board is faulty. Replace the master board.

6–12
P8 Abnormal high-voltage output
Possible cause Solution

The power cord is not plugged in or is Make sure the power cord is connected

damaged. correctly.

The high-voltage contact is dirty. Clean the high-voltage contact.

The high voltage power board is faulty. Replace the high voltage power board.

P9 USB cannot be identified by the PC

Possible cause Solution

The power cord is not plugged in, is poorly Make sure the power cord is connected

connected, or is damaged. correctly.

USB cable is poorly connected or Make sure the USB cable is connected

damaged. correctly.

The USB interface of the master board is Replace the master board.

faulty

The master board is faulty. Replace the master board.

P10 Page prints gibberish or whole page is dark

Possible cause Solution

USB cable is loose or damaged Make sure the USB cable is connected

correctly.

FFC cable connection between the high Replace the master board

voltage power board and the master

board is bad or unreliable.

The master board is damaged. Replace the master board.

6–13
P11 No image printed
Possible cause Solution

The USB cable and power cord are not Check the USB cable and power cord to

connected correctly ensure the correct connection.

FFC cable connection between the high Replace the master board

voltage power board and the master

board is bad or unreliable.

The high voltage power board is Replace the high voltage power board

damaged. with a new one.

The master board is faulty. Replace the master board.

Cartridge faulty. Replace the cartridge.

The laser is faulty. Replace the laser.

P12 The cartridge cannot be identified

Possible cause Solution

The cartridge is not installed correctly. Ensure correct installation of the cartridge.

Cartridge chip failure. Replace the cartridge with a new one.

The high-voltage chip contact is dirty Clean the chip contact.

The high-voltage chip contact is damaged Replace the high voltage power board.

The high voltage power board is faulty Replace the high voltage power board

6–14
 6.6 Image Defects

Status Cause Recommended Solutions

Lightly exposed  The carbon powder in the  Replace the cartridge.

image cartridges is running out.  Clean the area contaminated

 Poor connection at the high- with toner.

voltage contact of the high  Clean the high-voltage contacts

voltage power board due to of the engine or replace the

contaminated toner. high voltage power board.

 The high-voltage output of the

high voltage power board is

faulty.
Whole page is  The high-voltage charge output  Clean the high-voltage charge
dark of the high voltage power board contacts or replace the high

is faulty. voltage power board.

 The charge roller is faulty.  Replace the cartridge.

 The laser is faulty.  Replace the laser.

Horizontal stripes  Poor connection between the  Clean the high-voltage contact
high-voltage contact and the or replace the engine baseplate.

cartridge.  Replace the cartridge.

 The developing roller is  Clean or replace the pickup

contaminated; OPC or charge roller.

roller is damaged.

 Paper pickup skidding.

6–15
Black/white spots  Some areas of the cartridge are  1. Replace the cartridge.

contaminated or the OPC is  2. Clean the transfer high-

damaged. voltage contact or replace the

 If there are 45.2mm cyclical spots transfer roller.

appearing on the image, it means  3. Clean up paper scraps and

that the high-voltage transfer is dirt from inside of the printer
abnormal or the transfer roller is regularly.
damaged.

Vertical stripes  The blade is chipped or  Replace the cartridge.

deformed.

 The OPC is damaged.

 There is a blockage between the

developing roller and the doctor

blade.

White vertical  The window glass of the laser is  Clean the window glass of the
stripes dirty. laser.

 There is a blockage or toner  Replace the cartridge.

particles between the developing  Clean or replace the fuser
roller and the doctor blade. component.

 The fuser component is faulty.

There is an area of  The doctor blade is damaged.  Replace the cartridge.

lightly exposed  The spring pressures on the left  Replace the transfer roller
image on the and right side of the transfer sleeve.
page roller are uneven; the spring is  Replace laser.
damaged; the transfer roller is

installed improperly or the

transfer roller sleeve is damaged.

 Laser failure.

6–16
Black background  Print media used are beyond the  Please use print media within

specified range. the specified range.

 The cartridge is empty.  Replace the cartridge.

 The high-voltage output of the  Clean the high-voltage contacts

high voltage power board is or replace the high voltage

faulty. power board.

 If periodic 75.4mm image  Replace the cartridge.

Periodic image ghosting appears, it indicates  Clean the surface of the heating
ghosting that the OPC is damaged. roller or replace the fuser

 If periodic 62.3mm image component if the problem

ghosting appears, it means that continues.

the surface of the heating roller is  Replace the high voltage power
contaminated. board.

 The high-voltage output of the

high voltage power board is

faulty.
The back of the  The transfer roller is  Clean or replace the transfer

sheet is dirty contaminated. roller.

 The fuser pressure roller is  Clean the fuser pressure roller

contaminated. or replace the fuser component.

Whole page is  Bad electricity elimination of the  Clean the high-voltage contact

white OPC. or replace the engine baseplate.

 The laser is damaged. If the problem continues,

 The transfer voltage is abnormal. replace the cartridge.

 Replace the laser.

 Replace the high voltage power

board.

6–17
Appendix 1 Circumference of Each Roller in This Device

Name Circumference (mm)

Transfer roller 45.2

Heating roller 62.3

Pressure roller 75.4

OPC (photosensitive drum) 75.4

Developing roller 35.2

Supply roller 47.5

Charge Roller 37.7

The reason for relevant periodical image exception can be determined in

accordance with the circumference of each roller above

Appendix1
Appendix 2 Wiring Diagram

Sensor Board Cartridge

Paper Feed Solenoid
WiFi Antenna

WiFi Module

Control Board High Voltage Power Supply Board

Motor

Laser Unit 温度感应器

F user Unit

Appendix2
Appendix 3 Product Serial Numbers

There is a serial number label on each product. Please see below for the meaning of
the product serial number and its location.

Meaning of the code:

Date of Manufacture

Product Serial No.

AF4 A 000001 7DC 01

Serial No. (6 numbers)

Product line No. Month, Written as (01~12)

Device Model Year, in hexad

. ecimal
Label Location: inside the device

Serial No. Label

Appendix3
 Appendix 4 Terminology

The following table shows the terminology used in this manual.

Terminology Explanation

CFR A type of safety standard for laser products

WIFI Wireless network

AP Wireless Access Point, a session or access bridge

WPS WIFI Protected Setup

dpi The number of dots per inch

PPM Pages printed per minute

auto run Run automatically

OPC Photosensitive drum

PCR Primary Charge Roller

Laser Laser source

DR Developing roller

TR Transfer roller

PR Pressure roller

LSU Laser

FFC Master board cable

Appendix4