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Captec Customer Satisfaction Questionnaire 1

This document is a customer satisfaction questionnaire for a company called Captec. It asks the customer to rate their satisfaction on a scale of 1 to 5 for topics like responsiveness, professionalism, technical support, product quality, delivery, competitiveness, and overall satisfaction. It also includes open-ended questions to gather comments on improving customer service, what the customer likes and dislikes about Captec's products and services, what they could buy from another supplier, and how Captec can better understand and support the customer's business needs.

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272 views2 pages

Captec Customer Satisfaction Questionnaire 1

This document is a customer satisfaction questionnaire for a company called Captec. It asks the customer to rate their satisfaction on a scale of 1 to 5 for topics like responsiveness, professionalism, technical support, product quality, delivery, competitiveness, and overall satisfaction. It also includes open-ended questions to gather comments on improving customer service, what the customer likes and dislikes about Captec's products and services, what they could buy from another supplier, and how Captec can better understand and support the customer's business needs.

Uploaded by

20UCC035 GOPINATH S
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Customer Satisfaction Questionnaire

Customer - Company Contact


Captec Contact Date

We would be grateful if you could spare a few minutes to complete this Customer Satisfaction
Questionnaire to help us ensure that our standard of customer care exceeds expectations wherever
possible.
Please tick the appropriate box to indicate your degree of satisfaction.
Where: 1 = Excellent, 2 = Good, 3 = Satisfactory, 4 = Poor 5 = Very Poor

TOPIC 1 2 3 4 5 Comments / Improvement Suggestions


RESPONSIVENESS: How do you rate
our responsiveness in dealing with you?

PROFESSIONALISM: How do you rate


our professionalism in dealing with you?

TECHNICAL SUPPORT: If you received


any technical support, how do you rate
the technical competence of our
engineers and their response time?

PRODUCT QUALITY: How do you rate


our products and services and did they
meet your needs and expectations
regarding quality and performance?

DELIVERY: How do you rate our delivery


on time performance and our commitment
to meet your delivery expectations?

COMPETITIVENESS: How do you rate


the competitiveness of our products and
do they represent best value for total cost
of lifetime ownership?

QUALITY: How do you rate our approach


to quality management to ensure
complete customer satisfaction?

OVERALL: How do you rate Captec?

Company Confidential    Ref: SA12FR/04   
Do you have any comments or suggestions that would help us improve our quality of customer service?

What do you like about our products and services, and how we add value to your business?

What do you dislike about our products and services, and how we add value to your business?

What could you buy from us but choose to buy from a different supplier? What are the factors influencing your decision?

How thoroughly do you believe we understand your business, and are able to add value to you?

What would we need to do to satisfy your requirements even more?

Do you measure our performance internally and how does Captec rate?

In the next 3-5 years how do you expect your business to change? How will we have to respond for you to remain a
customer and grow our business together and what do we need to do to support you in this process?

Would you be prepared to recommend Captec to others? Yes  No 


Would you be prepared to provide a testimonial for use in our marketing? Yes  No 

Customer Signature: ................................................... Date: ...................................................

Company Confidential    Ref: SA12FR/04   

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