Archetype: Petrucci User’s Guide

Archetype: Petrucci - 1.0.0 for Windows and macOS

 INTRODUCTION NEURAL DSP // ARCHETYPE PETRUCCI

We worked closely with John Petrucci to recreate every distinct

sonic aspect of the elements that make his gear sound unique
and inspiring. This plugin captures the go-to tones that John
Petrucci uses live and in the studio. It’s a complete plugin with
seven sections and multiple options for the pedals and amplifiers.

Neural DSP partnered with John Petrucci to bring you this

awesome plugin consisting of: Wah and Volume pedals, 2
Compressor, Overdrive, Phaser, Chorus and Flanger pedals,
four different Amplifiers, three 4-Band EQs, and finally, Stereo
Chorus, Stereo Delay, and Reverb rack units.

Additionally, we have included a Cabinet Simulation block, which

includes carefully recorded impulses specially designed by Neural
DSP with John Petrucci.

We proudly present to you Archetype: Petrucci.

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 CONTENT NEURAL DSP // ARCHETYPE PETRUCCI

INTRODUCTION 2 EQ Section 12

CONTENT 3 Cab Section 13

GETTING STARTED 4 Volume Section 14

Basic Requirements 4 Post FX Section 14

Supported Host Softwares 4 PLUGIN FEATURES 16

iLok User ID & iLok License Manager 5 Global Features 16 3

Demo Product Activation 5 Metronome 17

Full Product Activation 6 Presets 18

File Locations 7 MIDI Setup 19

Uninstalling Neural DSP Software 7 GUI Basics 21

PLUGIN SECTIONS 8 SUPPORT 22

Pre FX Section 8 Support and Contact Information 22

Stompbox Section 9 Corporate Contact 22

Amp Section 10
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 GETTING STARTED NEURAL DSP // ARCHETYPE PETRUCCI

BASIC REQUIREMENTS SUPPORTED HOST SOFTWARES

To start using Neural DSP plugins you will need: In order to use Neural DSP software in plugin form, you will need
audio software. We officially support the following software to
• A computer capable of multitrack audio processing, Mac or host our plugins (64-bit only):
PC.
• An audio interface. Pro Tools 2021 (macOS & Windows): AAX Native
• Supported host software (DAW) for recording. Logic Pro X 10.6 or higher - (macOS): AU
• An iLok User ID and the latest version of the iLok License Cubase 11 (macOS & Windows): VST2 - VST3
Manager application. Ableton Live 10 or higher (macOS & Windows): AU, VST2 & VST3
• A Neural DSP Account. Reaper 6 or higher (macOS & Windows): AU, VST2 & VST3
Studio One 4 or higher (macOS & Windows): AU, VST2 & VST3
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Note: You don’t need an iLok USB dongle to use our products FL Studio 20 (macOS & Windows): VST2 & VST3
since you can activate them directly into your computer. Reason 11 (macOS & Windows): VST2 & VST3

A standalone version (64-bit only) is also included, which does

not require any additional software.
SUPPORTED OPERATING SYSTEMS
Support is offered for these operating systems and software
OS X 10.15 - 12 (64-bit) platforms. Our plugins may work on another DAW of your choice,
Windows 10 (64-bit) feel free to download the Demo and try for yourself (Please
check that your host software is compatible with your operating
system first).

For more information, check our FAQ page here:

https://support.neuraldsp.com/help

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 GETTING STARTED NEURAL DSP // ARCHETYPE PETRUCCI

iLOK USER ID AND iLOK LICENSE MANAGER If you don’t have an iLok account, you can create one right here:

DEMO PRODUCT ACTIVATION

Right after the setup installation, you will see an activation

window. Click on the “Try” button. If you don’t see that button,
close and reopen the plugin/standalone app.

At this point, the iLok License Manager software will be installed

on your computer… and that’s it! Notice that your trial expires
after 14 days.

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 GETTING STARTED NEURAL DSP // ARCHETYPE PETRUCCI

FULL PRODUCT ACTIVATION • Log in with your iLok account in iLok License Manager.

Note that Neural DSP and iLok are different accounts. Full
licenses for Neural DSP products are delivered directly to your
iLok account. Make sure your iLok account is created and linked
to your Neural DSP account before purchasing.

• Please make sure you have the latest iLok License Manager
application installed and running (https://www.ilok. • After that, go to the “All Licenses” tab on top, right-click on
com/#!license-manager). the license and select “Activate”.
• Login with your iLok account. If you don’t have an iLok
account, you can create one right here: https://www.ilok.
6
com/#!registration

To get a full license for any of our products, go to our website, click
on a plugin you want, select “add to cart” and complete the steps
for purchasing. After the checkout, the license will be deposited
directly to your iLok account.

After that, please follow the following steps: • Install the plugin by running the installer (https://neuraldsp.
com/downloads/).
• Make sure you have the latest iLok License Manager application • Rescan your plugins within your DAW, then restart your DAW.
installed and running (https://www.ilok.com/#!license- • You can run the standalone version as well.
manager).

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 GETTING STARTED NEURAL DSP // ARCHETYPE PETRUCCI

FILE LOCATIONS Windows

Neural DSP plugins will be installed in the appropriate default 64-bit VST: C:/ Program Files / VSTPlugins /
location for each plugin format (VST, VST3, AAX, AU) unless a 64-bit VST3: C:/ Program Files / Common Files / VST3 /
different custom location is selected in the process. 64-bit AAX: C:/ Program Files / Common Files / Avid / Audio /
Plug-Ins /
MacOS 64-bit Standalone: C:/ Program Files / Neural DSP /
Preset Files: C:/ ProgramData / Neural DSP / Archetype
AU: Macintosh HD / Library / Audio / Plug-ins / Components / Petrucci
VST2: Macintosh HD / Library / Audio / Plug-ins / VST / Manual: C:/ Program Files / Neural DSP /
VST3: Macintosh HD / Library / Audio / Plug-ins / VST3 /
AAX: Macintosh HD / Library / Application Support / Avid / Note: Archetype Petrucci is available in 64-bit only.
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Audio / Plug-ins /
Standalone App: Macintosh HD / Applications / Neural DSP
Preset Files: MacintoshHD / Library / Audio / Presets / Neural UNINSTALLING NEURAL DSP SOFTWARE
DSP / Archetype Petrucci
Manual: Macintosh HD / Library / Application Support / Neural To uninstall the product in macOS, delete the files manually
DSP / Archetype Petrucci from your respective plugin format folders. For Windows, you can
uninstall the files by running the regular uninstaller at the Control
Note: Archetype Petrucci is available in 64-bit only. Panel or by running the setup installer file again and clicking on
“Remove”.

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 PLUGIN SECTIONS NEURAL DSP // ARCHETYPE PETRUCCI

THE PLUGIN PRE FX SECTION

• Wah Pedal
• Compressor Pedal

• Overdrive Pedal
• Phaser Pedal
• Chorus Pedal (mono)
• Flanger Pedal

• Piezo Amplifier
• Clean Amplifier
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• Rhythm Amplifier
• Lead Amplifier
Wah Pedal
• Neural DSP Cabsim
ROCKER PEDAL: Adjusts the peak response of the frequency
• 4-Band EQ (x3) filter up and down.
BYPASS SWITCH: Click to activate/deactivate.
• Volume Pedal
Compressor Pedal
• Chorus Rack Unit (Stereo)
• Delay Rack Unit (Stereo) COMPRESSION KNOB: Sets the amount of gain reduction.
• Reverb Rack Unit (Stereo) OUTPUT KNOB: Adjusts the output level.
GAIN REDUCTION LEDs: Indication of gain reduction amount.
BYPASS STOMP SWITCH: Click to activate/deactivate.

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 PLUGIN SECTIONS NEURAL DSP // ARCHETYPE PETRUCCI

STOMPBOX SECTION Chorus Pedal (Mono)

RATE KNOB: Controls the speed of the chorus effect. Increase it

in order to make it faster.
MODE SWITCH: Toggles between two modes (NORM/TRI).
DEPTH KNOB: Determines how extreme the chorus sound is. It
controls the amount of pitch-shifting and delay time created by
the chorus effect.
LEVEL KNOB: Adjusts the output level.
BYPASS STOMP SWITCH: Click to activate/deactivate.

Flanger Pedal
9

Overdrive Pedal RATE KNOB: Controls the speed of the flanger effect. Increase it
in order to make it faster.
TONE KNOB: Controls the amount of high frequency contour. DEPTH KNOB: Determines how extreme the flanger sound is. It
DRIVE KNOB: Adjusts the amount of drive. controls the amount of the flanger-affected signal that is mixed
LEVEL KNOB: Adjusts the output level. with the direct signal.
BYPASS STOMP SWITCH: Click to activate/deactivate. RANGE KNOB: Frequency range control.
FEEDBACK KNOB: Set the amount of the effect signal that is
Phaser Pedal routed back to the input.
BYPASS STOMP SWITCH: Click to activate/deactivate.
MODE SWITCH: Toggles between two modes (PHASE/VIBE).
RATE KNOB: Controls the overall effect rate. This effect filters the
signal by creating a series of peaks and troughs in the frequency
spectrum. Increase it in order to make it faster.
BYPASS STOMP SWITCH: Click to activate/deactivate.

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AMP SECTION

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Piezo Amplifier Clean Amplifier

The cabsim and the 4-Band EQ sections are unavailable when GAIN KNOB: Controls the amount of gain of the preamp section.
this amplifier is selected, as they disappear from the user BRIGHT SWITCH: Boosts the high-end of the signal.
interface. BASS, MIDDLE & TREBLE KNOBS: Tonestack of the amplifier.
3-Band EQ.
BODY KNOB: Adjusts the resonance of the sound produced by PRESENCE KNOB: Adjusts the amount of high frequencies in
the guitar body. the poweramp section.
AIR SWITCH: Emulates the tone of a round-back acoustic guitar. MASTER KNOB: Controls the amount of gain of the poweramp
BASS, MIDDLE & TREBLE KNOBS: Tonestack of the amplifier. section.
3-Band EQ. LEVEL KNOB: Controls the overall output level of the amplifier.
PRESENCE KNOB: Adjusts the amount of high frequencies. POWER SWITCH: This switch bypasses the amplifier section.
LEVEL KNOB: Controls the overall output level of the amplifier.
POWER SWITCH: This switch bypasses the amplifier section.

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 PLUGIN SECTIONS NEURAL DSP // ARCHETYPE PETRUCCI

11
Rhythm Amplifier Lead Amplifier

GAIN KNOB: Controls the amount of gain of the preamp section. GAIN KNOB: Controls the amount of gain of the preamp section.
BITE SWITCH: Enhances the harmonic response of the distortion. BASS, MIDDLE & TREBLE KNOBS: Tonestack of the amplifier.
TIGHT KNOB: High-pass filter. Useful when using extended range 3-Band EQ.
guitars. SOAR SWITCH: Scoops the mids and boosts the highs in the
BASS, MIDDLE & TREBLE KNOBS: Tonestack of the amplifier. signal.
3-Band EQ. PRESENCE KNOB: Adjusts the amount of high frequencies in
MID BOOST SWITCH: Enhances the mids of the signal. the poweramp section.
PRESENCE KNOB: Adjusts the amount of high frequencies in MASTER KNOB: Controls the amount of gain of the poweramp
the poweramp section. section.
MASTER KNOB: Controls the amount of gain of the poweramp LEVEL KNOB: Controls the overall output level of the amplifier.
section. POWER SWITCH: This switch bypasses the amplifier section.
LEVEL KNOB: Controls the overall output level of the amplifier.
POWER SWITCH: This switch bypasses the amplifier section.

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 PLUGIN SECTIONS NEURAL DSP // ARCHETYPE PETRUCCI

AMP SELECTOR EQ SECTION

The amplifiers can be switched by clicking the icons at the High-fidelity EQs that allow to control 4 different frequency
bottom of the plugin window. bands per amplifier.
12

The 4-Band EQ section is unavailable when the Piezo Amplifier

is selected, as it disappears from the user interface.

POWER SWITCH: Click to activate/deactivate.

FREQUENCY KNOBS: Frequency selectors.
EQ BANDS: Bank of four knobs used to boost or cut frequency
bands.

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 PLUGIN SECTIONS NEURAL DSP // ARCHETYPE PETRUCCI

CAB SECTION IMPULSE LOADER SELECTOR BOX: Drop down menu for
selecting factory Microphones or loading your own IR files. The
folder path will be saved, allowing the ability to navigate through
your IRs by using the navigation arrows on either side of the
menu.
POSITION KNOB: Controls the position of the microphone
between the center and the edge of the cone (Disabled when
loading external IR files).
DISTANCE KNOB: Controls the distance between the microphone
and the cone (Disabled when loading external IR files).
MIC LEVEL KNOB: Controls the level of the selected impulse.
PAN KNOB: Controls the output panning of the selected impulse.
13
ON/OFF BUTTON (ROOM): Disables or enables the room
microphone.
ROOM LEVEL KNOB: Controls the level of the room microphone.
ROOM TYPE SELECTOR: Determines the room microphone
distance.
ON/OFF BUTTON: Disables or enables the respective IR loader
Section.
Ø PHASE INVERTER BUTTON: Inverts the phase of the loaded
impulse.
DRAG TO POSITION: You can also control the microphone
position and distance by clicking the microphone and dragging
We have designed a cabinet simulation section for this plugin that it to the desired spot. The values will be reflected on the Position
includes seven microphones with a range of different positions. and Distance knobs and vice versa.

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 PLUGIN SECTIONS NEURAL DSP // ARCHETYPE PETRUCCI

VOLUME SECTION POST FX SECTION

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Volume Pedal Chorus Rack Unit (Stereo)

MID-POINT KNOB: Adjusts the response curve of the volume DRY/WET KNOB: Controls the amount of chorus effect that is
pedal. added to the original dry input signal.
ROCKER PEDAL: Controls the output level of the plugin before MODE SWITCH: Toggles between two modes (VINTAGE/SPATIAL).
the post FX section. RATE KNOB: Controls the speed of the chorus effect. Increase it
in order to make it faster.
DEPTH KNOB: Determines how extreme the chorus sound is. It
controls the amount of pitch-shifting and delay time created by
the chorus effect.
POWER SWITCH: Click to activate/deactivate.

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 PLUGIN SECTIONS NEURAL DSP // ARCHETYPE PETRUCCI

Delay Rack Unit (Stereo) SYNC SWITCH: Determines whether the delay time is set
according to the plugin/DAW tempo or manually. When the
DRY/WET KNOB: Controls the amount of delay effect that is Delay is in Sync Off mode, it can be set by typing the value into
added to the original dry input signal. the display with the keyboard.
FEEDBACK KNOB: Sets the amount of delay returned to the MODE SWITCH: Toggles between mono and stereo modes.
input of the delay line. The higher the settings, the more repeats. TAP TEMPO BUTTON: Controls the delay time by clicking. The
HIGH/LOW PASS FILTER KNOBS: Controls the frequency range delay time is set as the interval between the last two clicks on the
of the high-pass filter and the low-pass filter accordingly. stomp switch.
TIME L/R KNOBS: Sets the delay time in either milliseconds or POWER SWITCH: Click to activate/deactivate.
musical subdivisions ranging from 1/64T to 1/1D.
CROSS FEED KNOB: The Cross Feed feature will choose the
feedback from the longer of the delay times, be it L or R. For Reverb Rack Unit (Stereo) 15
example: If L is at 500 ms and R is at 1000 ms, then R is the chosen
source and vice versa. When both L and R delay times are the DRY/WET KNOB: Controls the amount of effect that is added to
same, the Cross Feed is internally switched off. the original dry input signal.
CRYSTAL KNOB: Controls the amount of “crystal” effect. This SHIMMER SWITCH: Engages the “Shimmer”. This effect is
effect is produced by adding pitched-up delay layers on top of produced by layering a pitched-up tail of reverb on top of the
the original signal. original dry signal.
TAPE KNOB: Drives the signal to create a subtle tape saturation PRE-DELAY KNOB: Sets the amount of time between the original
effect. dry sound and the reverb’s first reflection.
MODULATION KNOB: Adds pitch modulation to the delay DECAY KNOB: Sets the duration of the reverb decay envelope.
repeats. HIGH/LOW PASS FILTER KNOBS: Controls the frequency range
TIME TYPE SWITCH: Toggles between milliseconds and musical of the high-pass filter and the low-pass filter accordingly.
subdivisions. POWER SWITCH: Click to activate/deactivate.

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 PLUGIN FEATURES NEURAL DSP // ARCHETYPE PETRUCCI

GLOBAL FEATURES

INPUT AND OUTPUT GAIN KNOBS: Input will affect how much COGWHEEL ICON (STANDALONE ONLY): Audio settings menu.
signal the plugin will feed in. Adjust according to your needs You can select the audio interface to use, set the input/output
and input signal levels. The output will affect how much signal channels, modify sample rate, buffer size and MIDI devices.
the plugin will feed out. The meters will show if input or output
MIDI PORT ICON: Opens the MIDI Mappings window. To map
signals are clipping by holding a gray indicator for three seconds.
any external device to control the plugin, please check the MIDI 16
GATE KNOB: Attenuates the input signal below the threshold. SETUP instructions (Page 19).
TRANSPOSE KNOB: Moves the signal up or down in pitch by a PITCHFORK ICON: Click to activate the built-in tuner.
constant interval (+12/-12 semitones).
METRONOME ICON (STANDALONE ONLY): Opens the
DOUBLER SWITCH: Engages the doubler effect. Disabled in metronome interface. Right-click on it to start/stop the
stereo mode. metronome playback (Page 17).
SPREAD KNOB: Determines how many milliseconds the signal TAP ICON (STANDALONE ONLY): Controls the plugin global
copy is delayed. tempo by clicking it. The time is set as the interval between the
INPUT MODE SWITCH: Real-life hardware has the power to last two clicks.
process only a mono input signal. With the Stereo switch, you are TEMPO VALUE (STANDALONE ONLY): Adjusts the tempo by
able to process a stereo input signal. Ideal for running stereo bass clicking the arrows. Double-click on it to enter numerical values.
tracks or experimenting with any stereo sources.
RESIZE BUTTON: Click to resize the plugin Window. You can
select between the three possible sizes. Only two sizes are
available when using a low-resolution screen.

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METRONOME MUTE BUTTON: Click to mute the beats.

VOL KNOB: Determines the metronome output volume.
PAN KNOB: Controls the output panning of the metronome.
TIME SIGNATURE MENU: This list features 21 different time
signatures, including compound and complex variations.
Selecting a time signature will change the beat order and the
musical accents.
SOUND SET MENU: This list includes 5 different sounds for the
metronome.
BEATS: Togglelable beats that can be changed or turned off
by clicking. They offer visual feedback according to the current 17
tempo, subdivisions, and accents selected. The white beats
include 3 different accents and the grey beats include only one.
Right-click on them to reveal a drop-down menu.
A metronome is a device that produces a steady pulse to help BEATS PER PULSE BUTTON: Determines how many beats can
musicians play in time. The pulse is measured in Beats Per Minute be heard per pulse.
(BPM). BPM: Determines the beat speed. The tempo ranges from 40 to
240 BPM. Click to enter a custom value with the keyboard.
When using the standalone app, click on the metronome TAP TEMPO BUTTON: Controls the metronome tempo by
icon to open its interface. Right-clicking on it will start/stop clicking it. The tempo is set as the interval between the last two
the metronome playback. Closing the interface won’t stop the clicks and it’s also linked to the plugin global tempo.
playback. START/STOP BUTTON: Controls the metronome playback. MIDI
assignable.
The last used settings will be remembered after reopening the
standalone app.

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 PLUGIN FEATURES NEURAL DSP // ARCHETYPE PETRUCCI

PRESETS WHERE ARE MY PRESETS LOCATED?

Windows:
C:/ ProgramData / Neural DSP / Archetype Petrucci
Mac OSX:
HD / Library / Audio / Presets / Neural DSP / Archetype Petrucci

This functionality allows the user to Save, Import and Export CUSTOM FOLDERS
presets. The presets are saved as XML files.
SAVE BUTTON: The Diskette Icon on the left allows the user to
save the current configuration as a preset. 18
DELETE BUTTON: The trash bin allows the user to delete the
active preset. (This action cannot be undone). If you tweak an
existing saved preset and you need to recall the saved version,
just load another preset and load back the desired preset.
Clicking on the name of the modified preset once its loaded You can create folders to organize your presets under the main
will NOT recall its values. directory. The dropdown menu will be updated the next time
you open Archetype Petrucci.
LOAD PRESET: You can load presets from other locations (XML
files).
PRESETS FOLDER SHORTCUT: Go to the Magnifying Glass icon
on the Presets toolbar to redirect you to your Presets Folder.
DROPDOWN MENU: The arrow on the right side of the list
displays a list of presets included by factory, artists and the ones
created by the user.

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 MIDI NEURAL DSP // ARCHETYPE PETRUCCI

MIDI SETUP Mapping MIDI CC event to Buttons:

Archetype Petrucci features MIDI support. Please, check the • Enable MIDI Learn from the right-click menu.
following steps to assign MIDI controls to plugin parameters/ • Click on the component you want to control.
UI components. • Press down MIDI CC shortcut on the MIDI controller and
release it.
Mapping MIDI note event to Buttons: • Disable MIDI Learn from the right-click menu.
• Enable MIDI Learn from the right-click menu. • Now mapped MIDI CC events will toggle the parameter
• Click on the component you want to control. value.
• Press down a MIDI note on the MIDI controller and release it.
• Disable MIDI Learn from the right-click menu. Mapping MIDI CC event to a Slider/Combobox:
• Enable MIDI Learn from the right-click menu. 19
• Now the mapped MIDI note will toggle the parameter value.
• Click on the component you want to control.
Mapping two MIDI notes to a Slider/Combobox: • Move a CC knob on the MIDI controller.
• Enable MIDI Learn from the right-click menu. • Disable MIDI Learn from the right-click menu.
• Click on the component you want to control. • Now the mapped MIDI CC event will control the parameter
• Press down the first MIDI note on the MIDI controller. value.
• Press down the second MIDI note on the MIDI controller.
• Release the first MIDI note.
• Release the second MIDI note.
• Disable MIDI Learn from the right-click menu.
• Now the two mapped MIDI notes can be used to increment/
decrement the parameter value.

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 MIDI NEURAL DSP // ARCHETYPE PETRUCCI

Mapping two MIDI CC events to a Slider/Combobox: Mapping two MIDI Program Change events to a Slider/
• Enable MIDI Learn from the right-click menu. Combobox:
• Click on the component you want to control. • Enable MIDI Learn from the right-click menu.
• Press down the first MIDI CC button on the MIDI controller. • Click on the component you want to control.
• Press down the second MIDI CC button on the MIDI • Press down the first MIDI Program Change button on the
controller. MIDI controller.
• Release the first MIDI CC button. • Press down the second MIDI Program Change button on
the MIDI controller.
• Release the second MIDI CC button.
• Disable MIDI Learn from the right-click menu.
• Disable MIDI Learn from the right-click menu.
• Now the two mapped MIDI Program Change events can be
• Now the two mapped MIDI CC events can be used to
used to increment/decrease the parameter value. 20
increment/decrease the parameter value.

All mentioned MIDI Events will be registered on the MIDI

Mapping MIDI Program Change event to Buttons:
Mapping window. You can open it and edit all the parameters
• Enable MIDI Learn from the right-click menu. by clicking on the MIDI port icon on the bottom left corner of
• Click on the component you want to control. the plugin. You can add new MIDI events manually by clicking
• Press down the MIDI Program Change shortcut twice on on the “+” button.
the MIDI controller.
• Disable MIDI Learn from the right-click menu.
• Now the mapped MIDI Program Change event will toggle
the parameter value.

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 GUI BASICS NEURAL DSP // ARCHETYPE PETRUCCI

GUI BASICS ADJUSTING A KNOB WITH FINE CONTROL

To fine-adjust the knob values, hold down the “command” key
Archetype Petrucci features knobs and switches within the (macOS) or the “control” key (Windows) while dragging the
Graphic User Interface (GUI). These resemble the ones in the mouse.
physical analog hardware with added control.
SWITCHES
To interact with buttons or switches, just click on them.

For stomps and certain switches, a LED indicator will light up to

signalize whether the parameter is engaged or not.
21
To bypass a whole section, right-click or double-click on the
upper icons.

KNOBS
To control knobs and switches in Archetype Petrucci, use the
mouse. To turn a knob clockwise, click on the control with your
mouse and move the cursor up. To turn a knob counterclockwise,
click on the knob with the mouse and move the cursor down.

RETURNING A KNOB TO ITS DEFAULT VALUE

Double-click on the knobs to recall their default values.

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 SUPPORT NEURAL DSP // ARCHETYPE PETRUCCI

SUPPORT AND CONTACT INFORMATION Neural DSP 2021

NEURALDSP.COM/SUPPORT
Archetype Petrucci is a trademark belonging to his
For technical issues or any problems experienced with our
respective owner and it’s used with express permission from
software contact us on our website. Here you will find our
their respective owners.
FAQ (Frequently Asked Questions), our troubleshooting info
(your question might have been asked before) and our contact
© 2021 Neural DSP Technologies LLC. All rights reserved.
email support@neuraldsp.com. Please be sure to contact this
specific email for support purposes. If you contact any other
Neural DSP email our reply may be delayed.

SUPPORT INFORMATION
22
In order to help and assist you, please attach the following
information to our support team:

• Product serial number and version (e.g Archetype Petrucci,

Ver 1.0.0)
• Version number of your audio system (e.g ProTools 2021.12,
Cubase Pro 11, Ableton Live 11)
• Interface/hardware (e.g. Apollo Twin, Apogee Duet 2, etc.)
• Computer and operating system info (e.g. Macbook Pro OSX
11, Windows 10, etc.)
• A detailed description of the problem CORPORATE CONTACT
Neural DSP OY.
Merimiehenkatu 36D, 00150, Helsinki, Finland.

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