DATE ORIGINAL: 12 DEC 2022

DOC
REV. NUMBER:
NUMBER: Page 1 of 4
00
OPS-SOP-01 DATE REVISED: Not Applicable

STANDARD OPERATING PROCEDURE (SOP)

STORE OPENING PROCESS

DEPARTMENT: RETAIL OPERATIONS

PREPARED BY: 1. MD. ZILLUR REVIEWED BY: ZEESHAN APPROVED BY: ESTEMDAD HAIDER
RAHMAN KINGSHUK HUQ
2. DIHAN FERDOUS
DESIGNATION: CHIEF EXECUTIVE OFFICER
DESIGNATION: 1. INVENTORY & LOSS DESIGNATION: DIRECTOR & CHIEF
PREVENTION OFFICER MARKETING OFFICER
2. INTERN

SIGNATURE: SIGNATURE: SIGNATURE:

STORE OPENING PROCESS

Abbreviations:
 POS = POINT OF SALES

Copyright: DIRECT FRESH LTD. All rights reserved. May not be reproduced without permission. All hard copies should be
checked against the current Document List to ensure the latest version prior to use. All electronic and unsigned copies are
considered Uncontrolled documents.
AWR NIB TOWER, House -99, Block- C, Road -11, Banani, Dhaka 1212.Bangladesh
 DATE ORIGINAL: 12 DEC 2022
DOC
REV. NUMBER:
NUMBER: Page 2 of 4
00
OPS-SOP-01 DATE REVISED: Not Applicable

STANDARD OPERATING PROCEDURE (SOP)

STORE OPENING PROCESS

DEPARTMENT: RETAIL OPERATIONS

PREPARED BY: 1. MD. ZILLUR REVIEWED BY: ZEESHAN APPROVED BY: ESTEMDAD HAIDER
RAHMAN KINGSHUK HUQ
2. DIHAN FERDOUS
DESIGNATION: CHIEF EXECUTIVE OFFICER
DESIGNATION: 1. INVENTORY & LOSS DESIGNATION: DIRECTOR & CHIEF
PREVENTION OFFICER MARKETING OFFICER
2. INTERN

SIGNATURE: SIGNATURE: SIGNATURE:

1. Initial opening

2. Safety & security inspection

3. Partial ventilation

4. Employee attendance

5. Cleanliness

6. Product Shelving

7. Giving change money to POS operator

8. Preparing the POS counter

9. Floor meeting

10. Opening checklist

11. Final opening

Activity Process Description Process Owner Turn-around

Flow Time

Copyright: DIRECT FRESH LTD. All rights reserved. May not be reproduced without permission. All hard copies should be
checked against the current Document List to ensure the latest version prior to use. All electronic and unsigned copies are
considered Uncontrolled documents.
AWR NIB TOWER, House -99, Block- C, Road -11, Banani, Dhaka 1212.Bangladesh
 DATE ORIGINAL: 12 DEC 2022
DOC
REV. NUMBER:
NUMBER: Page 3 of 4
00
OPS-SOP-01 DATE REVISED: Not Applicable

STANDARD OPERATING PROCEDURE (SOP)

STORE OPENING PROCESS

DEPARTMENT: RETAIL OPERATIONS

PREPARED BY: 1. MD. ZILLUR REVIEWED BY: ZEESHAN APPROVED BY: ESTEMDAD HAIDER
RAHMAN KINGSHUK HUQ
2. DIHAN FERDOUS
DESIGNATION: CHIEF EXECUTIVE OFFICER
DESIGNATION: 1. INVENTORY & LOSS DESIGNATION: DIRECTOR & CHIEF
PREVENTION OFFICER MARKETING OFFICER
2. INTERN

SIGNATURE: SIGNATURE: SIGNATURE:

Initial opening 1 Store's locks are opened by the Outlet in charge/ The time for initial
security-in-charge Assistant outlet opening for different
in-charge outlet:
1. Mondol- 8 A.M
2. Apex- 8 A.M
3. Tarasima- 6 A.M
4. DBPL- 8 A.M
5. Pride- 8 A.M
Safety & security 2 The safety & security issues of Outlet in charge/ Within 1 hour of the
inspection goods are checked against all the Assistant outlet initial opening
risk due to fire, electricity, water or in-charge
gas and theft

Partial ventilation 3 By turning on the lights and air Outlet in charge/ Within 1 hour of the
conditioning in some necessary Assistant outlet initial opening
partial region, necessary in-charge
ventilation is ensured

Employee attendance 4 All personnel of the store ensure Outlet in charge/ Within 1 hour of the
their attendance through the entry Assistant outlet initial opening
of their presence by the HR & in-charge
payroll software named “Kormee”/
attendance register

Cleanliness 5 All the cleaning duties involving Janitor Within 1 hour of the
the floor, dust, and product are initial opening
completed

Product Shelving 6 The sales personnel make sure Sales personnel Within 1 hour of the
the products are properly shelved initial opening
to begin the sale

Activity Process Description Process Owner Turn-around

Flow Time

Copyright: DIRECT FRESH LTD. All rights reserved. May not be reproduced without permission. All hard copies should be
checked against the current Document List to ensure the latest version prior to use. All electronic and unsigned copies are
considered Uncontrolled documents.
AWR NIB TOWER, House -99, Block- C, Road -11, Banani, Dhaka 1212.Bangladesh
 DATE ORIGINAL: 12 DEC 2022
DOC
REV. NUMBER:
NUMBER: Page 4 of 4
00
OPS-SOP-01 DATE REVISED: Not Applicable

STANDARD OPERATING PROCEDURE (SOP)

STORE OPENING PROCESS

DEPARTMENT: RETAIL OPERATIONS

PREPARED BY: 1. MD. ZILLUR REVIEWED BY: ZEESHAN APPROVED BY: ESTEMDAD HAIDER
RAHMAN KINGSHUK HUQ
2. DIHAN FERDOUS
DESIGNATION: CHIEF EXECUTIVE OFFICER
DESIGNATION: 1. INVENTORY & LOSS DESIGNATION: DIRECTOR & CHIEF
PREVENTION OFFICER MARKETING OFFICER
2. INTERN

SIGNATURE: SIGNATURE: SIGNATURE:

Giving change money 7 Outlet-in-charge provides change Outlet in charge/ Within 1 hour of the
to POS operator money to POS operator for the Assistant outlet initial opening
likely transactions of the day in-charge

Preparing the POS 8 Before starting sales, the POS POS operator Within 1 hour of the
counter counter is prepared by cleaning initial opening
and decorating

Floor meeting 9 Holding a meeting of all store Outlet in charge/ Within 1 hour of the
personnel to discuss operational Assistant outlet initial opening
issues, routine activities in-charge
& troubleshooting

Opening checklist 10 Examining the checklist to make Outlet in charge/ Within 1 hour of the
sure that all the tasks required for Assistant outlet initial opening
the outlet's opening have been in-charge
completed

Final opening 11 Proper ventilation, lighting and air Outlet in charge/ On the opening
circulation is ensured and outlet is Assistant outlet time for outlets:
opened for the customers in due in-charge Mondol- 9 A.M
opening time. Apex- 9 A.M
Tarasima- 7 A.M
DBPL- 9 A.M
Pride- 9 A.M

Copyright: DIRECT FRESH LTD. All rights reserved. May not be reproduced without permission. All hard copies should be
checked against the current Document List to ensure the latest version prior to use. All electronic and unsigned copies are
considered Uncontrolled documents.
AWR NIB TOWER, House -99, Block- C, Road -11, Banani, Dhaka 1212.Bangladesh