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Csi Continual Service Improvement Itil v3

The document discusses the ITIL continual service improvement (CSI) process. CSI aims to improve services through monitoring initiatives and evaluating processes. It defines CSI initiatives and monitors their progress.

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Dedalus Prova
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65 views1 page

Csi Continual Service Improvement Itil v3

The document discusses the ITIL continual service improvement (CSI) process. CSI aims to improve services through monitoring initiatives and evaluating processes. It defines CSI initiatives and monitors their progress.

Uploaded by

Dedalus Prova
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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ITIL CSI - Continual Service Improvement

Processes outside the ITIL Processes outside ITIL Processes outside Processes outside the
IT Organization CSI CSI IT Organization

IT Service
Management
Custumer Custumer
Prucess + Prucess

Service Review
Service Strategy Service Strategy
+
+ +

Prucess
Evaluatiun
Service Design Service Design
+
+ +
Definitiun uf CSI
Initiatives
Service
Transitiun +
+
Munituring uf
CSI Initiatives
Service Service
+
Operatiun Operatiun
+ +

The ITIL® Process Map: Online demo, webinars, videos and information:
Officially licensed ITIL® prucess templates as a basis fur yuur ITIL® ur ISO 20000 ITIL® is a registered trade mark uf AXELOS Limited.
Web: www.it-prucessmaps.cum
initiative: cumplete - cunsistent – fully adaptable tu yuur IT urganizatiun`s needs. ARISĂ is a registered trademark uf Suftware AG. Micrusuft® Cuntact: infu@it-prucessmaps.cum
In Micrusuft Visiu®, ARISĂ and uther leading prucess management platfurms. and Visiu® are registered trademarks uf Micrusuft Curp. © IT Prucess Maps GbR

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