Isilon Generation 6 H500/H400/H5600/A200/

A2000 Drive Replacement Guide

July 2022

• Replacing a 3.5-inch drive......................................................................................................................................................................................2

• Gather logs.................................................................................................................................................................................................................2
• Check for the latest drive support package...................................................................................................................................................... 2
• Smartfail the drive....................................................................................................................................................................................................2
• Install the drive replacement................................................................................................................................................................................. 3
• Gather logs.................................................................................................................................................................................................................8
• Returning a failed part ........................................................................................................................................................................................... 8
• Update the install database................................................................................................................................................................................... 8
• Where to get help.................................................................................................................................................................................................... 9
Replacing a 3.5-inch drive
You can replace a failed drive in the field.
This guide applies to the following Generation 6 hardware 3.5-inch drives:
● H500
● H400
● H5600
● A200
● A2000
If you are replacing a drive in a Generation 6 hardware configuration that contains 2.5-inch drives, please refer to the Drive
Replacement Guide for Generation 6 F800/F810/H600.

Gather logs
Before you begin any maintenance on a cluster, gather cluster logs.
Collect cluster logs before all maintenance procedures. Cluster logs provide snapshots of the cluster, which you can review to
ensure that maintenance is successful.
# isi_gather_info is a utility that collects configuration and log information from a cluster and automatically uploads it to
Dell for processing.
If your environment has a firewall in place that blocks the uploading of the log information, contact the Support Engineer
assisting on the case for a temporary FTP link to which to upload the logs.
1. Open a secure shell (SSH) connection to any node in the cluster and log in.
2. Gather cluster logs by running the following command:
# isi_gather_info

Check for the latest drive support package

The drive support package updates drive configuration information on the node.
The drive support package contains the latest firmware versions for PowerScale qualified drives.

NOTE: Installation instructions can be found in the release notes.

1. Before you install a new drive, go to the Support page.

2. Check for the latest version of the drive support package.
3. If necessary, download the package and update the firmware.

Smartfail the drive

Before removing a drive from a node, ensure that the drive has been smartfailed.
1. Open a secure shell (SSH) connection to the node that contains the drive you want to remove. Type the command:
ssh <cluster-name>-<node-number>

2. Confirm the node number and bay number of the drive that you want to remove. Type the following command:
isi devices drive list
NOTE: Determine the node number and bay number of the drive to be removed. If the drive has already been
smartfailed automatically, skip the next step. A smartfailed drive displays a status of REPLACE or, if the node was
restarted after the smartfail, a status of EMPTY. A smartfailed SED drive might display a status of ERASE. This status
also indicates that the drive is ready to be replaced.

3. Using the node number and bay number of the drive, smartfail the drive by typing the following command:

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 isi devices drive smartfail <bay-number>--node-lnn<node-number>
If the drive does not respond to the smartfail command, do not remove it from the node. Contact Dell Technologies
Technical Support.

4. Confirm that the drive was smartfailed by repeating step 2.

CAUTION: Do not replace the drive until you have confirmed that the smartfail process is complete.

Install the drive replacement

Remove the failed drive and install the replacement drive.
WARNING: There is a service timeout value of 900 s (15 minutes) for the drive replacement. Failure to complete the
process in the allotted time will cause a smartfail situation for the affected drives.
The following drive map indicates the locations of the drives in the drive sleds.

Remove the front bezel

You can access drive sled bays and the front panel display assembly by removing the front bezel.
There is a release button on each side of the front bezel. To remove the bezel, press in the bezel release buttons while pulling
the bezel away from the node.

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Remove the drive sled containing the failed drive
After you remove the front panel, locate and remove the drive sled that contains the failed drive.
NOTE: If the suspend button is pressed and drives are detected, the node attempts to rediscover the sled and rejoin its
drives after 1 hour. If the suspend button is pressed and drives are not detected or the sled is still removed, the node
automatically smartfails the drives after 15 minutes.
1. Locate the drive sled that contains the failed drive.
A service LED is lit on the sled that contains the failed drive.
NOTE: If you need to remove one of the four drive sleds in the upper left corner of the chassis, swing the display
assembly out of the way by gently pulling the right end of the display assembly away from the chassis.

2. Press the circular gray button on the lower left corner of the sled face.
After you press the button, the Do Not Remove LED on the face of the drive sled, a hand with a slash through it, begins to
blink as the system prepares the sled for removal. When the drive sled is safe to remove, the Do Not Remove LED turns off.
WARNING: Do not proceed until the Do Not Remove LED is off. If the LED is lit, that means that the system is
currently accessing the drives in the sled. If you remove the sled while that LED is lit, you will interrupt processes
that protect your data.

3. On the lower left corner of the drive sled face, slide the handle release tab to the left to free the sled handle.

4. Grab the base of the handle as close to the drive sled face as possible. Pull the sled away from the chassis until you are able
to grab it with your fingertips.
WARNING: To avoid breaking the sled handle, do not pull on the tip of the handle and only pull until you are able to
grab the sled with your fingertips.

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5. Pull the drive sled out of the chassis.
WARNING: As you pull the sled away from the chassis, support the back end of the sled to make sure it doesn't fall
when it clears the chassis.

Remove the failed drive

Locate the failed drive and remove it from the drive sled.
1. After you remove the drive sled from the chassis, remove the drive sled top cover to access the drives:
a. Open the blue sled cover latches at the back of the drive sled.
Press the ends of both latches toward the outside of the sled and swivel the latches away from the sled to release the
cover.

b. Slide the sled cover toward the back of the sled to release the tabs from the base.

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 c. Lift the cover straight up to remove it from the base.
2. Remove the drive from the drive sled.

Install the new drive

Install the new drive by inserting it in the drive sled.
Some drives might come equipped with bumpers to prevent movement when installed. The bumpers are indicated by callout 3.

1. Install the drive in the drive sled.

2. Install the drive sled cover.
a. Slide the cover forward to lock it onto the sled.

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 b. Swing the blue sled cover latches back into place against the drive sled and press until you feel the latches click.

Install the drive sled

Install the drive sled into the open drive sled bay it was removed from.
1. Make sure the drive sled handle is open before inserting the drive sled.
2. With two hands, slide the drive sled into the same bay you removed it from.
3. Push the drive sled handle back into the face of the sled to secure the drive sled in the bay.

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4. If you replaced one of the four drive sleds in the upper left corner of the chassis, swing the display assembly back into place
against the chassis until you feel it click into place.

Install the front bezel

Install the front bezel to protect the drive sleds and display assembly.
NOTE: It is possible that the bezel frame can hit the disk sled buttons and de-activate the drive sleds when repositioning
the frame, which protrudes slightly. If the disk sled buttons are hit, it can go undetected. Be very careful when repositioning
the bezel and keep the PuTTY SSH open for a final check after the bezel is replaced and locked.
1. Align the front bezel with the front of the chassis and push until you feel the bezel snap into place.
2. Run isi devices drive list to confirm that the drive state is healthy.
● If drive state is healthy, proceed.
● If drive state is used, format the replaced drive.

Argument :isi devices drive format <bay> Ex.If you replaced location Bay A0 # isi
devices drive format A0
You are about to format drive bayA0, on node lnn 4.
Are you sure? (yes/[no]):
issue "yes".

Gather logs
After you complete maintenance on a cluster, gather cluster logs.
You must collect cluster logs after all maintenance. Cluster logs provide snapshots of the cluster that you can review to make
sure that maintenance is successful.
# isi_gather_info is a utility that collects configuration and log information from a cluster and automatically uploads it to
Dell for processing.
If your environment has a firewall in place that blocks the uploading of the log information, contact the Support Engineer
assisting on the case for a temporary FTP link to which to upload the logs.
Gather cluster logs by typing the command:
# isi_gather_info

Returning a failed part

Return the failed part to Dell Technologies Technical Support.
1. Contact Dell Technologies Technical Support to notify them that you are returning a failed part.
2. Package the failed part in the packaging materials provided with the replacement part.
3. Attach the return label that was included with the replacement part.
4. For the RMA number, write the support case number provided by Dell Technologies Technical Support.
5. Ship the failed part to the address specified on the return label.

Update the install database

After all work is complete, update the install database.
1. Browse to the Business Services portal.
2. Select the Product Registration and Install Base Maintenance option.
3. To open the form, select the IB Status Change option.
4. Complete the form with the applicable information.
5. To submit the form, click Submit.

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Where to get help
The Dell Technologies Support site (https://www.dell.com/support) contains important information about products and
services including drivers, installation packages, product documentation, knowledge base articles, and advisories.
A valid support contract and account might be required to access all the available information about a specific Dell Technologies
product or service.

Additional options for getting help

This section contains resources for getting answers to questions about PowerScale products.

Dell Technologies support ● https://www.dell.com/support/incidents-online/en-us/contactus/product/

isilon-onefs
Telephone support ● United States: 1-800-SVC-4EMC (1-800-782-4362)
● Canada: 1-800-543-4782
● Worldwide: 1-508-497-7901
● Local phone numbers for a specific country or region are available at https://
www.dell.com/support/incidents-online/en-us/contactus/product/isilon-onefs.
PowerScale OneFS Documentation Info ● https://www.dell.com/support/kbdoc/en-us/000152189/powerscale-onefs-info-
Hubs hubs
Dell Community Board for self-help ● https://www.dell.com/community

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Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

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