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Therapeutic Communication MENTAL HEALTH SEMINAR

Therapeutic communication is a collection of techniques nurses use to support patients' physical, mental, and emotional well-being while maintaining professional objectivity. These techniques include using silence, active listening, seeking clarification, and placing events in sequence to encourage patients to work through problems independently with guidance. Nurses provide information to patients and acknowledge their experiences through acceptance while allowing them space to process issues.

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Rhaetian bern Azaula
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65 views2 pages

Therapeutic Communication MENTAL HEALTH SEMINAR

Therapeutic communication is a collection of techniques nurses use to support patients' physical, mental, and emotional well-being while maintaining professional objectivity. These techniques include using silence, active listening, seeking clarification, and placing events in sequence to encourage patients to work through problems independently with guidance. Nurses provide information to patients and acknowledge their experiences through acceptance while allowing them space to process issues.

Uploaded by

Rhaetian bern Azaula
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Therapeutic communication is a collection of techniques that 

prioritize the physical, mental,


and emotional well-being of patients. Nurses provide patients with support and information
while maintaining a level of professional distance and objectivity. With therapeutic
communication, nurses often use open-ended statements and questions, repeat information, or
use silence to prompt patients to work through problems on their own.

Therapeutic Communication Techniques


• Using Silence. At times, it's useful to not speak at all. ...
• Accepting. ...
• Giving Recognition. ...
• Offering Self. ...
• Giving Broad Openings. ...
• Active Listening. ...
• Seeking Clarification. ...
• Placing the Event in Time or Sequence.
• Using Silence
• At times, it’s useful to not speak at all. Deliberate silence can give both nurses and
patients an opportunity to think through and process what comes next in the
conversation. It may give patients the time and space they need to broach a new topic.
Nurses should always let patients break the silence.
• Accepting
• Sometimes it’s necessary to acknowledge what patients say and affirm that they’ve
been heard. Acceptance isn’t necessarily the same thing as agreement; it can be enough
to simply make eye contact and say “Yes, I understand.” Patients who feel their nurses
are listening to them and taking them seriously are more likely to be receptive to care.
• Active Listening
• By using nonverbal and verbal cues such as nodding and saying “I see,” nurses can
encourage patients to continue talking. Active listening involves showing interest in
what patients have to say, acknowledging that you’re listening and understanding, and
engaging with them throughout the conversation. Nurses can offer general leads such as
“What happened next?” to guide the conversation or propel it forward.

• Seeking Clarification
• Similar to active listening, asking patients for clarification when they say something
confusing or ambiguous is important. Saying something like “I’m not sure I understand.
Can you explain it to me?” helps nurses ensure they understand what’s actually being
said and can help patients process their ideas more thoroughly.
• Placing the Event in Time or Sequence
• Asking questions about when certain events occurred in relation to other events can
help patients (and nurses) get a clearer sense of the whole picture. It forces patients to
think about the sequence of events and may prompt them to remember something they
otherwise wouldn’t.
• Making Observations
• Observations about the appearance, demeanor, or behavior of patients can help draw
attention to areas that might pose a problem for them. Observing that they look tired
may prompt patients to explain why they haven’t been getting much sleep lately;
making an observation that they haven’t been eating much may lead to the discovery of
a new symptom.
• Encouraging Descriptions of Perception
• For patients experiencing sensory issues or hallucinations, it can be helpful to ask about
them in an encouraging, non-judgmental way. Phrases like “What do you hear now?” or
“What does that look like to you?” give patients a prompt to explain what they’re
perceiving without casting their perceptions in a negative light.
• Encouraging Comparisons
• Often, patients can draw upon experience to deal with current problems. By
encouraging them to make comparisons, nurses can help patients discover solutions to
their problems.
• Reflecting
• Patients often ask nurses for advice about what they should do about particular
problems or in specific situations. Nurses can ask patients what they think they should
do, which encourages patients to be accountable for their own actions and helps them
come up with solutions themselves.
• Focusing
• Sometimes during a conversation, patients mention something particularly important.
When this happens, nurses can focus on their statement, prompting patients to discuss
it further. Patients don’t always have an objective perspective on what is relevant to
their case; as impartial observers, nurses can more easily pick out the topics to focus
• Voicing Doubt
• Voicing doubt can be a gentler way to call attention to the incorrect or delusional ideas
and perceptions of patients. By expressing doubt, nurses can force patients to examine
their assumptions.
• Summarizing
• It’s frequently useful for nurses to summarize what patients have said after the fact. This
demonstrates to patients that the nurse was listening and allows the nurse to document
conversations. Ending a summary with a phrase like “Does that sound correct?” gives
patients explicit permission to make corrections if they’re necessary.
• QOUTE:
Effective communication is the best way to solve problems.

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