Welcome to Collaborating with Roche

1.2 Click on “Activate Your Roche ID Grid Card.”

You have been registered as a Roche Business Partner to
Roche Business Partner support a collaboration between your company and Roche. 1.3 Sign in (select EXBP as your domain). If asked to
change your password, you will have to start with step 1.1
The Roche portal provides you with secure access to Roche
Guide (Grid Card-Users) applications and resources. again after the password change.

How to access Roche Applications Requirements

1.4 Click on “Roche ID Grid Activation.”
Operating System 1.5 Click on “Activate a new Roche ID Grid.”
● Windows
● Mac OS 1.6 Remove the protective security sticker from your
Browser Roche ID Grid Card. Enter the serial number and click on
● Chrome “Confirm and Submit.”
● Safari
Browser Settings
● Add the website *.roche.net to the trusted sites in your
browser.

Your Key Contacts

Your key contact points for support or advice are:
● Your Roche Responsible Person (RRP) is the person at
Roche who is accountable for you.
● The Roche Service Desk Team will support you in solving
any technical problems with the remote access portal.

Your Portal Access

Your RRP organized a Roche user account and Roche ID Grid Note: If the protective security sticker has already been
Card for you to be able to use the Roche portal. Your removed when you received the card, or if it has been tampered
registration details include your name, email address, phone with, immediately contact ExBP Services.
number and work address.
Roche follows all regulations relating to your personal data 1.7 Enter requested values (e.g. 2 E 3) and click on “Test
protection, therefore credentials are sent to you using two Roche ID Grid”.
separate channels:
● Username and start password, in the Welcome email
message
● the Roche ID Grid Card via courier service.
To request access to specific Roche applications, please
contact your RRP

What You Need

● Roche User Name (sent in Welcome email message)
● Roche Password (sent in Welcome email message)
● Roche ID Grid Card (sent via courier service)

Access to Roche Applications 1.8 Log out

This leaflet explains how to access Roche applications using
the Roche remote access portal:
Step 1: Activate your Roche ID Grid Card (one time)
1.1 Go to https://partneraccess.roche.net
 Step 2: Access Roche Applications Step 3: Change your Password ● Never specify/enter the serial number of your Roche ID
2.1 Go to https://partneraccess.roche.net For security reasons, you will automatically be asked to Grid Card (except when activating or testing it).
change your Roche password: ● If you suspect manipulation of the protective security
2.2 Select the nearest gateway in your region and click on ● The first time you access the Portal sticker on your new Roche ID Grid Card, do not activate
“Connect.” ● At least every 12 months it. Instead, contact Roche Service Desk immediately to
report this issue and request a new Roche ID Grid Card.
But you can change your password at any time by selecting the
“Password Change Utility” once logged into Partneraccess
portal. Please make sure you select EXBP as your domain.

Step 4: End your Session

To exit Roche applications, click on your User Name (in the top
right corner of the window) and select “Log Off”. Then close the
internet browser window.

Troubleshooting – Common Scenarios

The Roche ExBP Services Team is the primary point of
contact for any incident resolution. Below are some common
issues:
ExBP Services
● If you have lost your Roche ID Grid Card or believe its
security has been compromised (e.g., someone may have Contact ExBP Services here.
2.3 Enter your User ID and Password and log on. copied the card while you were absent), immediately
contact Roche Service Desk and request a replacement of Open ExBP Services a ticket here.
2.4 Enter your Roche ID Grid Card values for the your Roche ID Grid Card.
requested coordinates and sign in. ● If you have locked your Roche ID Grid Card by providing
the wrong response values five times, wait 15 minutes for F. Hoffmann-La Roche Ltd
4070 Basel
2.5 The Browser will prompt for Citrix Receiver Installation. the card to unlock, or contact Roche Service desk for
Switzerland
Please click on Install. immediate resolution. © 2022, Version 1.0.5
Be aware that the installation is required for best experience.
If you do not install Citrix Receiver, the following functionalities Roche ID Grid Card Policy
(amongst others) will not be available: Please follow the Roche ID Grid Card Policy below to ensure
● file transfer between your computer and the Roche adequate security:
applications you are accessing.
● printing to the printer connected to your computer. ● Your Roche ID Grid Card is a Roche property.
● simplified copy/paste of text between your computer and ● It is strictly personal and not transferable.
the Roche applications you are using. ● You are not allowed to copy or duplicate your Roche ID
Grid Card.
2.6 Open your application. ● Keep your Roche ID Grid Card confidential. Keep it in a
safe place (e.g., wallet) and do not leave it unsecured
2.7 After completing your work, end your remote access when you are not using it.
session (as described in step 4). ● Do not write anything on your Roche ID Grid Card (e.g.,
your name or your user ID).
● Loss of your Roche ID Grid Card must be immediately
reported to Roche Service Desk.
● Only use your Roche ID Grid Card if the authentication
server displays the correct serial number (i.e., as printed
on the card).
● Report any serial number mismatches to Roche Service
Desk.