COMPANY PROFILE

Corporate Office: 17 Dunukofia Street, FCDA, Area 11, Garki, Abuja.

Email: Insert Mail here

Phone No.: 07069657400, 07036414390

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INDEX
1. INTRODUCTION ............................................................................................. 3
2. HEPXON: WHY HEPXON................................................................................. 4
3. OUR MISSION & VISION ................................................................................. 5
4. OUR ACTIVITIES ............................................................................................. 5
5. OUR SERVICES ............................................................................................... 6
6. HELP DESK SERVICES………..……………………………………………………………. 8
7. SECURITY SOLUTIONS……………………………………………………………………… 9
8. SUPPLIERS/MANUFACTURERS………………………………………………………….. 12

INTRODUCTION

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Hepxon is a solution-oriented, highly analytical, and resourceful organization

with over Five (5) years of technical troubleshooting, end-user service, and network
development experience. Demonstrated skills in developing and implementing
technological solutions with emphasis on delivering cost-cutting and productivity
improvements. Expertise in dedicated to empower and improve life using technology
and provide world class training for its clients in every growing field of technology.
Software configuration, network administration, and the testing and repair of various
hardware applications. Proven ability to provide creative and effective issue resolution
through the application of highly developed problem-solving skills. Team player with a
reputation for providing excellent user service and the tenacity to work with
demanding clientele. We provide the optimum and customized solutions made for your
organization.

ABOUT US

Hepxon is a leading IT Service and Solution provider company based in Nigeria with
team members in UK, USA with Strong Focus towards, Computer
Repairs/Maintenance, Networking, Computer installation, top of- the-line Web
Application Development, E- Commerce portal development, ERP Solutions, Software
Development and Management, Website Designing, Dynamic Website Designing,
Mobile App Development, Online Marketing, Web Portal Development, IT consultancy ,
IT Training on several software packages and programming, in simple words we are
one stop solution Centre for all your IT needs by using the latest technologies available
in the market. Our experienced Sales and Technical teams will aim to get to know your
business and understand your requirements deeply. Due to the ever-changing nature
of IT and more complex IT solutions we are able to help you navigate to the best overall
solution that is holistic to your business. Our sales approach is consultative and
commercially focused. We are not pushing products, we are here to add value. Our
sales team have technical experienced and are measured on customer satisfaction as
well as commercial targets.

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We follow a quality driven step by step standard software development methodology to

provide an end-to –end scalable, secure, modular and creative business solutions that
meets the business objectives & reflects the need & vision of our esteemed client.
WHY HEPXON?

We at Hepxon understand that in order to compete successfully in this global

market, companies and organizations, small and large, need to focus on their core
activities whilst making the best use of IT to enhance productivity, improve business
efficiency, revolutionize production processes, improve access to markets etc… We
also recognize that companies and organizations today depend on IT more than ever. It
is important that they choose the right technology, protect their current investment in
IT and enjoy a high quality of support. Powered by a skilled and experienced workforce
of dedicated and committed professionals in various fields of expertise, Hepxon keeps
abreast of emerging and evolving technologies, while achieving the successful delivery
of proven and leading-edge ICT & technology related solutions and services, to our
customers' requirements and satisfaction. It is a company where professionals from
both technical and functional field group together with an objective of providing
appropriate business solutions. It realizes the importance of functional knowledge and
its impact in developing business solutions. We constantly strive to be a leading
technology firm with profound business and functional knowledge. The key to the
company's success is the maintenance of a close working relationship with the clients
through ensuring the best possible solutions to their needs; to establish and maintain
a thorough knowledge and understanding of client's objective and help them maximize
the benefits. Fixed-price Managed IT Services covering support, maintenance and
monitoring backed by a large, well-resourced technical team

 Reliable, Secure Computer Networks (Microsoft, HP, IBM, Dell and other brands)

 Hepxon Cloud Solutions (IaaS and Voice)
 Software and Web Development including SharePoint, Business Intelligence and CRM
systems

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 Traditional, VoIP, Softphone and hosted phone systems (Microsoft Skype for Business,
Samsung, LG Nortel and Alcatel products)
 Business grade mobile phones, mobility devices and Carrier Service Account
Management
 and Project Management and Consultancy

Our Mission is to achieve the reputation of a quality, high standard, reliable solution
& service Provider Company in the ICT industry. We drive to be innovative & fluent to
the client need & provide them advance quality products & solutions for their all IT
needs by achieving Excellency in projects execution , quality , reliability , safety &
operational efficiency ; To be a partner in national building & contribute towards
Nigeria’s economic growth by encouraging new ideas, new talents & value system
which makes us the employer of choice ; To enhance the technology exposures of the
“IT Companies” in a globalizing competitive environment.

Our Vision is to achieve 100% customer satisfaction by delivering quality training,

products and services at an affordable cost. Our forward vision is to strive to become
an entity in technology based corporate solutions, capable of demanding unconditional
response from the targeted niche. We also believe that for our scope of improvisation –
sky is the limit and we are always ready to take our achievements to the next level. We
are growing and would always like to remain on the growing streak.
Our Activities:
 System Repairs, Maintenance & Configuration
 Apps DBA
 Solution Architecture
 Software and Hardware Implementation
 Databases development and Maintenance
 IT Advisory Project Management
 Software Development and Maintenance
 SOA
 IDM/SSO
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 WebLogic
 WebCenter
 Smart Cities Solutions Champions

At Hepxon, we are selective about who we choose to supply our clients with the
hardware, software, and business solutions they need in order to effectively manage
their organization. We have created a list of strict criteria that every supplier must
meet. Some of our criteria include: 

 The materials must be high quality

 The materials must be able to keep your digital data secure
 The materials should have as little of an impact on our environment as possible
 The materials must be safe and not have an adverse effect on the health of those using
it
 The material must be durable and long lasting with 2 years Warranty on the materials

OUR SERVICES
In today's bustling marketplace, businesses cannot afford a single minute of downtime.
One quick outage can result in a loss of production, a loss of customers, and a
negative impact on your revenue. Unexpected disruptions can and do happen, but they
can be significantly reduced by; Having a solid contingency plan in place and having
the technical resiliency to weather the storm.

At Hepxon, we pride ourselves on being able to provide businesses with robust and
reliable solutions and backup plans should any unforeseen circumstances come their
way. For well over a decade, we have been providing expert assessment and consulting
services to our valued clients. We provide the following:

HARDWARE REPAIRS/MAINTENANCE AND CONFIGURATION

We offer servers, computers, computer accessories and services by sourcing from local
market and from international market as well. Our team of experts is ready to serve
you when you are worried due to lack of confidence in “commitment of service”. You

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are hereby requested to call us for any kind of requirement of computers, computer
parts and services whatever and whenever you need.
HEPXON's also offer & Supply, Delivery & Installation of:
• Data Centre, Structure Cabling Systems

• CISCO Switch, Firewall Security, Wireless & Routers.

• KASPERSKY, NORTON, QUICKHEAL antivirus.

• Server & Switch Equipment maintenance

 PC, Server & Storage

 System cloning
 Installing and Configuring Operating Systems
 Peripheral and System Components

SOFTWARE DEVELPOPMENT AND MAINTENANCE

HEPXON offers scalable end-to-end application development and management
solutions from requirement analysis for deployment and rollout. We are developing
software, related to garments- production management, commercial jobs, buying,
accounting software for trading, manufacturing house and conglomerates. We hope to
come to you with desired software at a reasonable cost. Hepxon’s services span the
following application lifecycle stages:
• APPLICATION DEVELOPMENT AND MAINTENANCE – We Provide end-to-end
development from requirement analysis for deployment and rollout. Changing or
enhancing software to meet changing or increasing business demands in the post-
rollout phase of an application
• APPLICATION INTEGRATION/TRANSFORMATION – In Replacing, migrating and
integrating legacy or bespoke systems with COTS products. The application
management layer cuts across all software engineering activities listed above. HEPXON
takes complete ownership of the outsourced suite of applications as per the agreed
scope and manages the support. This typically involves transition management, project

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management, proactive risk and scope change management, quality management, SLA
management etc.

ICT CONSULATANCY AND TRAININGS

Hepxon offers a full range of consulting services to help analyze your business
requirements for effective implementation of solutions. Our consulting services cover:
Strategy planning, Assessment, Procurement, Re-engineering solutions, In-depth
Training and Planning, audits, best practices etc. We give the following services in our
consultancy and training levels which include:
 CERTIFICATION: PC/IT Basic, Keyboard Basics, Microsoft Package (Word,
Excel, PowerPoint, Access, Outlook etc.), Internet Basic Tutorials
 DATABASE MANAGEMENT: Oracle, Data analysis and Microsoft SQL server
 SOFTWARE ENGINEERING AND WEB DEVELOPMENT: Python, Java,
Microsoft, PHP Framework, JavaScript Programming, WordPress Training,
ASP.NET / ASP.NET MVC, Certificate in Web Programming, Diploma in Web
design, CompTIA A+, etc.
 GRAPHICS DESIGN AND VIDEO EDITING: Core visual Arts, Page Layout,
Typography, Color Theory, Planning Projects, Corel Draw, Photoshop, Adobe
Lightwave, Adobe Premier.

HELPDESK SERVICES
Incident and Problem Management 
Almost every business in existence today relies on technology. While having 100
percent operational uptime is not always possible, the best way to handle any
downtime is to have a reliable and knowledgeable Helpdesk available to take your
call. Our fully resourced ITSM infrastructure at Hepxon allows our team of experts to
constantly monitor, evaluate, and improve your business administration with our
skills and technology. We do this through the implementation of incident management

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and problem management. 

Incident Management: Identifying Potential Problems Before They Happen 
Incident management restores normal service operations as quickly as possible. Our
cutting-edge incident management systems at Hepxon allow our team to respond to
any and all issues which may potentially affect business continuity, customer
experience, and your bottom line. Our problem management solutions are able to put
a stop to any problem and contain it until it has been resolved. This significantly
reduces the amount of damage which could otherwise harm regular business
operations and your business reputation. 

Hepxon provides unlimited remote Helpdesk Services to our SLA clients and are
available to assist non-SLA clients. Our team can also provide third-party
representation for other companies where our physical presence is not required. 

DESKTOP SERVICES
The one-size-fits-all desktop solution is no longer an efficient solution for any business
in any industry. As technology continually changes and as the multi-generational
workforce continues to have new and evolving demands, organizations must now
consider more dynamic and customized desktop solutions for a variety of different user
roles. 
Build a Secure and User-Friendly Environment with HEPXON
Hepxon helps clients with their investment decisions regarding both the type of device
and the operating system which should be selected. We are able to match the right
desktop so that you can meet and exceed your business needs. From PCs and laptops
to smartphones and tablets, our specialists will help you create a customized desktop
and device user plan which will pair the right individuals with the right technology, so
that your staff feel comfortable and are more productive in the workplace. 

SECURITY SOLUTIONS
From filling in resource and skill gaps to taking the reins of your entire IT security
department, we at Hepxon are available and ready to help. Our team of IT security
experts make it their business to know the latest and best security practices in the
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industry to ensure that all of our clients receive the protection they need from any
internal or external threats. 
Reducing Your Costs and Protecting Your Best Assets 
The businesses of the twenty-first century are at a major risk of theft and security
breaches. Not only do they need to be prepared for physical threats, but also, they
need to be able to prevent employee theft of unwarranted information and cyber-
attacks from unknown forces. Our company has invested in the newest generation of
security tools available in the IT industry and have the solutions you need to reduce
your IT security costs while protecting your most important assets. 

HOSTED SERVICES
Demands – Needs – Cost 
Hepxon has everything necessary to take care of all of your hosting and server-related
issues. We offer a wide range of hosted services such as Desktop and Software as a
Service solutions, which cater to the different needs of our clients. Our hosted services
not only eliminate the need for many organizations to hire and pay their own in-house
IT staff, but also, they lead to significant improvement in IT performance. Our
solutions are simple and user-friendly, so clients from any industry and with any level
of IT experience can easily use and work with them.
 
THE HEPXON DIFFERENCE 
When you hire Hepxon to manage and host your services, you are not only removing
the physical presence of the IT infrastructure from what may already be a small space.
You are able to take advantage of the experience of a team of dynamic accredited
specialists who have worked with everything ranging from traditional copper and fibre
connections to wireless networks and MPLS. We pride ourselves on providing highly
reliable and cost effective off-site backup. Our company has a range of scalable public
and private hosted solutions available to your business. 

BACKUP SERVICES
Computer crashes, hard drive failures, virus infections, theft of hardware... Each of

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these scenarios are prime reasons why businesses should backup and have duplicate
copies of their most important information saved in another remote location. 
At Hepxon, we provide this vital security service to our clients. Should your system fail
or hardware be misplaced, our ICT infrastructure and network of support services will
have backed up and stored that imperative information which you need to run and
manage your business.
Why an External Hard Drive Is Not Enough 
Backing up your information is crucial. But what you are copying that information to
is even more important. Another hard drive is not enough. Having a third-party client
such as Hepxon who holds themselves to the highest security standards is key in truly
protecting your information and ensuring that it remains accessible only to those who
should have access to it. 

SYSTEM MONITORING
At Hepxon, our system monitoring specialists have the ability to uncover precisely
what's happening with your system at any given time. We uncover problems before
they become problems and find solutions so that your business can continue to run
smoothly and with little to no interruption. 
How We Monitor Your System 
Our Company routinely reviews your business metrics and our client Service Level
Agreements in conjunction with our Operational Level Agreements. This ensures that
we deliver the highest standards of service delivery and process performance to our
clients. Through these reviews, we are able to provide a fully integrated and client-
focused approach to systems monitoring. We are able to continuously optimize all of
our processes and products so that you don't have to. Some of the services you can
expect from us at Hepxon include: 

 Breakdown reports and analysis of client business support functions

 Continuous measurement, analysis, and improvement of all system features,
characteristics, and attributes according to our ICT service provision
 Full network and systems performance audits and supplier audits to industry
standards and regulations
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SUPPLIERS
Identify – Select – Approve 
At Hepxon, we have taken the time to build strong relationships with only the best
suppliers in the industry. Each supplier we have partnered with has been vetted
according to our strict supplier selection and evaluation process. This means that our
clients receive only the best hardware, software, and IT solutions available on the
market today. 
The Supplier Selection and Evaluation Process 
Apart from ensuring that our supplies are in full industry compliance and industry
conformance, Hepxon takes a number of additional factors into account, including: 

 The quality of the product

 The level of information security offered by the product
 The potential environmental impact the product may have
 Health and safety issues
 Welfare considerations

MANUFACTURERS
At Hepxon, we are committed to quality. We have partnered up with industry leading
manufacturers and deal directly with their support teams should we experience any
issue with their hardware, software, or other materials. We use a variety of different
products from the following manufacturers: Microsoft and Hewlett Packard.

Building the Right Solution for You 

Our company does not provide 'one-size-fits-all' solutions to our clients. We provide
customized solutions which address your unique business needs. 

SOLUTION PROVIDERS
With decades of combined experience, we at Hepxon are able to handle almost every
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IT-related issue which your business may face – be it typical or unique – and we are
committed to providing our clients with superior service. In the event that we are not
able to offer the right service to your business, we liaise and/or sub-contract services
through a reputable third party. Some of the third-party solution providers which we
have partnered with include: IBM, Lenovo, Microsoft, Cisco, Dell, Fujitsu, Ubiquiti
Networks, Apple, QMS Solutions.

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