ORGANIZATION BEHAVIOR_01_3

OB MBA Final Summer 22

OB MBA Final Summer 22
29 minutes remaining
0 OF 16 QUESTIONS REMAINING

Test Content
1.

Question 1
5.5 Points
At the Organization Behaviour course, one of the tasks was a group project about
"America's most lovable workplaces". In light of topics discussed at the course, describe
your experience at the group project. In particular, talk about power and politics within
the group, the different means of communication and how effective they were, and the
dominating culture in your assigned group.
No need to mention names, just the experience.
Our power and politics
We have in our project the personal power from each one, This resulted in positive results
from Expert power and Referent power 
Our communication
It was Contrast oral, written communication from the phone and teams and WhatsApp
culture
The culture that has been a collaborative culture
 

2.

Question 2
1.5 Points
Salwa is a sales clerk at the "Variety" store for women clothing. One day, before closing
time, she was assigned by the manager to stand at the front door and prevent anyone from
entering the store. She was approached by a customer who wanted to return a garment.
Salwa told her that the store was closing and no one was allowed. The customer insisted
on telling Salwa it is only 10:40 and the official closing time is 11:00. Salwa,
overwhelmed and worried, told the customer, "do you want me to lose my job? there are
cameras, they can see me and I might be sanctioned for this".
The type of power, which allows the manager to fire Salwa if she allowed the customer
in, can be described as

1.

Reward

2.
 Expert

3.

Coercive

4.

Referent

5.

Reward and Expert

3.

Question 3
1.5 Points
"Jawwali" is a large telecommunication company with a presence in many countries
worldwide on three continents. In Saudi Arabia, the headquarter is located in Riyadh,
with different departments for different functions and services. The company employes
2000 people, and in Riyadh only, it has 30 branches for customer services.
The organizational structure of "Jawwali" is primarily

1.

Authentic

2.

Organic

3.

Charismatic

4.

Beautiful

5.

None

4.
 Question 4
1.5 Points
Doha is working at Beta company as an HR Director. At the department, They follow
clear procedures in recruitment where every candidate is treated fairly with the assurance
of equal opportunities for all. During her three years at the company, she never faced any
issues with her direct leader in terms of employment and she was content and satisfied
with that. One day, she received a phone call from the CEO ordering her to recruit and
appoint a certain person as the director of marketing. When she checked his CV, she
discovered that he is not eligible for the post, and she has another candidate with an
advanced CV and higher potential. She later learned that the person he ordered her to
appoint is his son in law. She was very angry and felt that she can no longer look at him
the same way she used to.
Doha in that case lost.......in the upper management and feels that they are no longer
capable of running the company with integrity

1.

Love and affection

2.

Trust

3.

Fortune

4.

None

5.

Question 5
5 Points
"Beautiful Me" is a famous retailer specialising in makeup and perfumes products. It is
one of the biggest retailers in Saudi Arabia, with more than 50 branches span across Saudi
Arabia. In each store, employees work with fixed salaries, plus commissions if they
achieved sales target or exceeded it. In addition, the upper management encourages
competition between brands and reward the brand that achieved the highest sales. Sales
representatives at stores try their best to attract customers as they walk to the store. They
also tend to convince them that the brand they represent is better than other brands.
Based on that, describe the dominating culture at "Beautiful Me" in detail. Based on that
culture, how can the cultural climate be described? How do you think the Ethical Work
Climate will look like?
It's outcome orientation since the sales goals have been achieved, it is a positive culture
and employee motivation is linked to income using rewards , they are happy and they will
continue

6.
 Question 6
1.5 Points
Awwab has a remarkable presence on social media. His personal accounts on Snapchat
and Instagram have hundreds of thousands of followers, and usually, he impacts
followers' decisions to buy products or visit places. He is willing to partner with a local
designer to create special clothing for him that reflects his own personal brand, and
instead of payment, he offered them to showcase their business on his social media
accounts, which will increase their brand's awareness. The local designer agreed, and they
started the business.
The type of influence Awwab has on the local designer is most probably

1.

Pressure

2.

Legitimacy

3.

Consultation

4.

Exchange

5.

None of the mentioned

7.

Question 7
1.5 Points
The marketing team at Alpha company are having an event to launch the new product
they have been working on. For the occasion, they created a Whatsapp group for them to
serve the purpose of facilitating communication. The type of communication in this group
can be described as

1.

Lateral Communication

2.

Upward Communication
 3.

Downward Communication

4.

indirect Communication

8.

Question 8
3 Points
This might be the toughest question ever; my apologies in advance.
On slide 13 in chapter 7 entitled Power and Politics, there are power and influence tactics;
copy and paste them.
(You are welcome :) )
Legitimacy
Rational persuasion
Inspirational appeals
Consultation
Exchange
Personal appeals
Ingratiating
Pressure
Coalitions
 

9.

Question 9
1.5 Points
"Soft Tech" is a company specialized in e-learning solutions development. Within the
company, each department is responsible for staff recruitment and management. For
instance, the sales department decided to allow employees to choose a day to work from
home each week. The department consulted with staff first, and then the decision was sent
to HR without referring back to upper management.
Based on that, The type of decision-making process in "Soft Tech" can be labelled as

1.

Concentrated

2.

Centralized

3.
 Authoretarian

4.

Decentralized

10.

Question 10
1.5 Points
Faris is a person who likes being around people. In his family, he is usually the person
who initiates happy events such as birthday parties and anniversaries, in addition to his
high sensitivity toward the personal needs of each family member, as he makes sure to
book venues and order foods that satisfy everyone.
Faris, based on...........theory, has the potential to be a leader

1.

Behavioural

2.

Charismatic

3.

Power

4.

None of the mentioned

11.

Question 11
5 Points
Steven Paul Jobs was an American inventor, designer and entrepreneur who was the co-
founder, chief executive and chairman of Apple Computer. Apple's revolutionary
products, including the iPod, iPhone and iPad, are now seen as dictating the evolution of
modern technology. 
Born in 1955 to two University of Wisconsin graduate students who gave him up for
adoption, Jobs was smart but directionless, dropping out of college and experimenting
with different pursuits before co-founding Apple with Steve Wozniak in 1976. Jobs left
the company in 1985, launching Pixar Animation Studios, then returned to Apple more
than a decade later. Jobs died in 2011 following a long battle with pancreatic cancer. Jobs
was the co-founder, chairman and CEO of Apple, Inc. His impact on the technology
industry, entertainment, advertising, and pop culture was significant, and he left behind an
empire that changed how people interact with technology.
 In light of what we have studied in Leadership, discuss Steve Jobs leadership style based
on Leadership theories.
How charismatic was he? and how did his charisma impact Apple?
First, we would like to clarify that Steve Jobs is a transformational leader
 (flexible - courageous - decentralized - disciplined - propensity to take risks) has a great
vision and has the ability to change against routine work or transactions
Steve Jobs' appeal at Apple was in ethical organization and authentic leadership. He
created a new set of values and developed a vision statement.

12.

Question 12
1.5 Points
Salma is the only Saudi PhD holder in her small town, where a new University is
established. Salma was negotiating her position and adminstiritve duties, and she
demanded reduction in her teaching hours. The management agreed to all of her demands
without any objections. The University's instant agreement to Salma's demands can be
attributed to the ........... of her specialist in the town

1.

Scarcity

2.

Substitutability

3.

Abundance

4.

None

13.

Question 13
1.5 Points
Alpha is a mid-size company specializing in social media marketing. Most employees
work flexible hours, and they are not required to use fingerprints or any other means of
proof of attendance for them to be paid. One day, all employees received an email from
HR informing them that, starting from next month, all employees will need to report to
work from 9-5 and that their attendance will be monitored through the use of fingerprints
machines. The type of communication that occurred between HR and employees can be
described as

1.
 Lateral Communication

2.

Downward Communication

3.

Upward Communication

4.

Indirect Communication

14.

Question 14
1.5 Points
"Interlocal" is a local company specializing in talent management and social media
marketing. The founders decided to group employees based on the jobs they perform. In
that sense, they have groups for talent acquisition, groups for sales, groups for social
media accounts management........etc. The process of grouping people according to the job
they perform in an organization is called

1.

Boundary Spanning

2.

Chain of command

3.

Departmentalization

4.

Formalization

5.

None

15.
 Question 15
1.5 Points
You are part of the sales team at Alpha company. During a formal meeting, the
department director informed all of you that, starting from next month, the scope of work
will change, and new tasks are going to be assigned to each team member. He also
informed you that proper training would be given. You are not totally satisfied with the
decision. However, you understand that the Director has the right to change the scope of
work. In this case, it can be observed that the type of power exercised by the Director is
most likely

1.

Referent Power

2.

Coercive Power

3.

Legitimate Power

4.

None of the mentioned

16.

Question 16
5 Points
You are a faculty member at Salam University, the College of Business Administration.
At Salam University, it has always been known that Faculty members do not use
fingerprints machines to monitor their attendance. They report directly to the program
director, and any absenteeism issues are being dealt with separately. one day, the whole
university received an email from upper management stressing the importance of using
fingerprint machines. At the end of the email, it was announced that salaries would be
calculated based on reports from fingerprints machines starting from next month.
Describe the direction of communication that occurred in the case. What consequences
does this type of communication usually generate? Suggest another method of message
delivery that minimizes possible negative consequences. Your suggestion should include
an email or speech; you can write this either in English or Arabic.
This is called Downward communication ,This will push the employees to the low levels
And it will generate the inability of the employees to oblige the fingerprint device and
their mistrust of the management
It is supposed to explain the reason before doing this

I can send this email to them

‫الموقرين‬     ‫السادة اعضاء هيئة التدريس بجامعة السالم‬ 

‫اطيب التحيات واآلماني‬ 
‫‪ ‬نظراً لما يتوجب علينا من سحب تقارير للبصمة ‪ ,‬نأمل من سعادتكم التعاون لتحقيق اهدافنا والتبصيم‬

‫‪ ‬شكراً لكم ولتعاونكم•‬

‫‪ ‬معا ً سنُقدم األفضل بإذن هللا‬

‫‪ ‬ادارة الموارد البشرية‬