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The RWIMS - SNR Concept Information and Knowledge Management Taskforce

The RWIMS.SNR Concept connects rural communities in Zimbabwe to the Rural WASH Information Management System (RWIMS) using SMS. This allows key informants and beneficiaries to directly update and access RWIMS without relying on ward enumerators, improving data currency. It also enables real-time response to issues like water availability. The system integrates UNICEF's RapidPro SMS platform with RWIMS. A pilot in Insiza District connected communities to actively participate in updates and respond to issues reported in real-time, realizing benefits for stakeholders.

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Nicholas Mahwenyiyo
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110 views2 pages

The RWIMS - SNR Concept Information and Knowledge Management Taskforce

The RWIMS.SNR Concept connects rural communities in Zimbabwe to the Rural WASH Information Management System (RWIMS) using SMS. This allows key informants and beneficiaries to directly update and access RWIMS without relying on ward enumerators, improving data currency. It also enables real-time response to issues like water availability. The system integrates UNICEF's RapidPro SMS platform with RWIMS. A pilot in Insiza District connected communities to actively participate in updates and respond to issues reported in real-time, realizing benefits for stakeholders.

Uploaded by

Nicholas Mahwenyiyo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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The RWIMS.

SNR Concept
Information and Knowledge Management Taskforce

The Rural WASH Information Management System (RWIMS) is a locally developed mobile to web
based application able to capture, store, analyse and report in real time geographic data on the distribution
and status of Rural WASH services. After rolling out RWIMS across the 5 Provinces of Matebeleland
North, Matebeleland South, Masvingo, Mashonaland West and Midlands between 2015 and 2016,
stakeholders to the project realized that there were emerging challenges that would in the long term
threaten the usability of the system, as well as emerging opportunities in which the system could be used
to deliver on the ground value for the sector.

RWIMS had proved to be an excellent repository and platform for analyzing and sharing geographic data
on the rural WASH sector. The major challenge that was emerging post rollout was that of data currency.
In order for RWIMS to remain useful to all stakeholders it had to fundamentally be able to hold recent up-
to-date data as well as historical data. Notwithstanding, it was becoming evident that relying on one
person per Ward in the form of the field Enumerator as the sole source of data updates for that Ward is by
far not sufficient. Many villages, water-points and institutions would go for months into years without
receiving updates hence making conclusions and decisions based on such stale information was going to
be a gross disservice to the sector. What was needed urgently was a means to directly connect the village
and institution based key informants to the system so that they can directly communicate with the system
without having to wait for the Ward-based Enumerator to contact them.

Notwithstanding the challenges, emerging opportunities were also discovered on how RWIMS can be
used to effectively deliver on-the-ground value for the rural citizens by providing a platform for real-time
response soliciting and servicing especially on WASH matters requiring urgent intervention. This idea
particularly came to attention in early 2016 when the Emergency Strategic Advisory Group (E-SAG)
consulted the Information and Knowledge Management Taskforce (IKMT) on how best RWIMS could be
used in order to track and respond to water availability issues in drought prone areas after insufficient
rains in the year 2015-16.
After close consultations with the system, IKMT presented that an apt solution to beat the challenges and
pursue the emerging opportunities was to use a direct SMS interface to connect and allow for a real time
to-and-from communication between RWIMS and beneficiaries of rural WASH services. IKMT therefore
recommended integrating UNICEF’s free SMS platform RapidPro with RWIMS yielding a hybrid now
code named RWIMS SMS Notification and Response Servicing (RWIMS.SNR). This has allowed the
system to directly connect with service level primary key informants and respondents that previously had
no access to RWIMS. These two institutions are now able to actively participate in updating the national
database and responding to issues reported in real-time. This new look system has been successfully
deployed across the 21 Wards of Insiza District between November 2017 and March 2018 with both the
beneficiary communities and other key sector stakeholders slowly beginning to realize the benefits.

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