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KPI For RSM Yangon

This document outlines 10 key performance indicators (KPIs) for professional services areas aimed at improving performance. The KPIs include metrics like guard post inspection completeness, site inspection frequency, team briefings, drill exercises, disciplinary issues, client complaints, attrition rates, equipment management, reporting completeness, and attendance updating. Each KPI includes measures, targets, data sources, reporting frequencies, and responsibilities to evaluate performance on a monthly basis.

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Min Myanmar
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117 views3 pages

KPI For RSM Yangon

This document outlines 10 key performance indicators (KPIs) for professional services areas aimed at improving performance. The KPIs include metrics like guard post inspection completeness, site inspection frequency, team briefings, drill exercises, disciplinary issues, client complaints, attrition rates, equipment management, reporting completeness, and attendance updating. Each KPI includes measures, targets, data sources, reporting frequencies, and responsibilities to evaluate performance on a monthly basis.

Uploaded by

Min Myanmar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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KPI GUIDE – PS

Key Performance Indicators (KPIs)


The following elements for your area will express what we want to achieve for our better performance
on professional services for client.

1. GPI
2. SI & Meeting with Client
3. TBT
4. Drill
5. Disciplinary report in Area
6. Client complaint in Area
7. Attrition rate in Area
8. Logistic mobilities & controllability on Area
9. Monthly reports completeness for Area
10. DR attendance updating compliance for Area

RSM Yangon
1. 100% completeness for responsible sites Guard Post Inspection(GPI)
 Measure: Complete report of GPI & follow-up action.
 Target: 100% Frequency and getting feedback from client recommendation
 Data Source: Microsoft Form report of GPI.
 Reporting Frequency: Monthly
 Owner: PS-Coordinator & SCOM

2. Site inspection and on site coaching, building client relationship


 Measure: Frequency of site inspection & on-site coaching and meeting with Client for better
relationship for customer care services.
 Target: 100% Frequency and getting feedback from client recommendation
 Data Source: Microsoft Form report of SI.
 Reporting Frequency: Monthly
 Owner: PS-Coordinator & SCOM

3. TBT
 Measure: Frequency of respective site GC are done in shift change parade for improvement of
on-site emergency response procedure and SOP with teamwork operation.
 Target: 100% Frequency and getting feedback from client recommendation
 Data Source: RSM need to check & record in Microsoft Form report of TBT.
 Reporting Frequency: Monthly
 Owner: PS-Coordinator & SCOM
4. Drill exercises
 Measure: Frequency of respective site GC are done on-site emergency response procedure drill
exercise and cooperation between teamwork and leadership.
 Target: 100% Frequency and getting feedback from client recommendation
 Data Source: RSM need to check & record in Microsoft Form report of Drill Exercises.
 Reporting Frequency: Monthly
 Owner: PS-Coordinator & SCOM

5. Disciplinary control & report in area


 Measure: Kind of disciplinary issue(AWL, Not alertness, Chewing betel nuts, … or Gross
misconduct issues) and count on categories of issue.
 Target: 0% Frequency and getting feedback from client recommendation
 Data Source: Record of Disciplinary Council Meeting and decision in Team System.
 Reporting Frequency: Monthly
 Owner: PS-Coordinator & SCOM

6. Client complaint in area


 Measure: Client complaint for avoid from SOP/un-pleasant on our services and
recommendation from Client KPI score.
 Target: 0% Frequency and getting feedback from client recommendation
 Data Source: Record come out from CS/ Client meeting and recommendation of month client’s
KPI score.
 Reporting Frequency: Monthly
 Owner: PS-Coordinator & SCOM

7. Attrition rate control in area


 Measure: Absent Without Leaves(AWL), Resignation, Dismissal are effective to men power
attrition in/out replacement and cost effect on beneficial. Promotion & internal transfer are not
accountable on this measurement.
 Target: 0% Frequency and getting feedback from client recommendation
 Data Source: Microsoft Form report of GPI.
 Reporting Frequency: Monthly
 Owner: PS-Attendance & SCOM

8. Logistic mobilities & controllability in area


 Measure: Lost, damages and repair of site equipment by human error. Not entitle for
equipment error.
 Target: 0% Frequency.
 Data Source: Record and report from PS-Admin.
 Reporting Frequency: Monthly
 Owner: PS-Admin & SCOM

9. Document reporting completeness in area


 Measure: Monthly site information feeding should be in timely.
 Target: 100% complete report on 5th of every month.
 Data Source: Record and report from PS-Coordinator.
 Reporting Frequency: Monthly
 Owner: PS-Coordinator & SCOM

10.Duty roster attendance updating compliance in area


 Measure: Completeness in timely and updating of attendance in Team system.
 Target: 100% update and error count on salary queries.
 Data Source: Salary queries and PS-attendance report.
 Reporting Frequency: Monthly
 Owner: PS-Attendance, PS-Coordinator & SCOM

SCORE CARD

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