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Your Universal Credit Claim: We Need To Find Out More About Your Health Condition

The document is a letter from the Department for Work and Pensions to Nasir regarding his Universal Credit claim. It informs Nasir that they need more information about his health condition and ability to work. It states that Nasir will need to fill out a questionnaire about his physical or mental health conditions and how they affect him. It also says that Nasir may need to attend a work capability assessment and must report any changes to his circumstances through his online journal.

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Nasir Karwan
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474 views4 pages

Your Universal Credit Claim: We Need To Find Out More About Your Health Condition

The document is a letter from the Department for Work and Pensions to Nasir regarding his Universal Credit claim. It informs Nasir that they need more information about his health condition and ability to work. It states that Nasir will need to fill out a questionnaire about his physical or mental health conditions and how they affect him. It also says that Nasir may need to attend a work capability assessment and must report any changes to his circumstances through his online journal.

Uploaded by

Nasir Karwan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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FREEPOST DWP

Universal Credit Full Service

If you call us, please have


the answers toyour security
questions ready.

www.gov.uk/universal-credit

Telephone: 0800 328 5644


Textphone: 0800 328 1344

Date: 22/02/2023

Your Universal Credit claim


We need to find out more about your health condition

Dear Nasir

We need to find out if your disability, illness or health condition affects your
ability to work or carry out work-related activity.

If we decide you are not capable of work. We will not ask you to search or
be available for work. If we also decide you are not capable of work-related
activity, you will get extra money.

What happens next

We will send you a questionnaire. You will need to fill this in, giving details
about any physical or mental health conditions you have and how they
affect you.

If you do not return your questionnaire we may not have enough


information to assess your capability for work. This means you may have to
do more to receive Universal Credit. This could include being available for
work, searching for work and preparing for work.

If you need an assessment

After we have received your questionnaire, you might be asked to go for a


work capability assessment.

We will contact you to arrange an appointment.

The person assessing you will want to find out how your disability, illness or
health condition affects you in everyday life.

Universal Credit is operated by the Department for Work and Pensions

www.gov.uk/universal-credit
UCD35
You must attend this assessment if you are asked to. If you do not, we might
decide that you are capable of work.

After your assessment, we will let you know if you are entitled to any extra
Universal Credit.

You still need to report your fit notes (also known as sick notes) in your
Universal Credit account.

Do not bring your fit note into the jobcentre unless we ask you to. Keep it
because we may need to see it in the future.

If you do not keep reporting your fit notes, we will not be able to assess your
capability for work. You will need to search and prepare for work, or do the
things in your commitment that you have agreed with your work coach.

If you are fit for work, or have already returned to work, tell us using your
journal.

Tell us about any changes

You must tell us straight away using your journal if there is a change in your
circumstances. For example, you need to tell us if you have a new health
condition or your existing health condition gets better or worse.

If you give wrong or incomplete information or you do not report changes


straightaway you may be paid more or less money than you should. You will
have to pay back overpaid money when told to do so. You could also be
prosecuted or need to pay a financial penalty. If we pay you less money
than we should we may pay you this money back including any arrears due.

Yours sincerely,

Universal Credit

Universal Credit is operated by the Department for Work and Pensions

www.gov.uk/universal-credit
UCD35
Use your journal to contact us if you have any questions.
You can also call us on the number above.
We have many different ways we can communicate with you.
If you would like Braille, British Sign Language, a hearing loop,
translations, large print, audio or something else, please tell us using
the phone number at the top of this letter.

If you disagree with a decision

You can ask us to explain why


You, or someone who has the authority to act for you, can phone us or
use your journal to request a written explanation. You will need to do
this within one month of the date of this letter.

You can also ask us to reconsider a decision


Tell us if you have more information, or if you think we have
overlooked something which might change the decision. Do this within
one month of
the date on this letter.

We will look at what you tell us and send you a letter to tell you what
we have decided, and why. We call this letter a Mandatory
Reconsideration Notice.

When you have done this you can appeal


If you disagree with the Mandatory Reconsideration Notice, you can
appeal to a to a tribunal.

You must wait for the Mandatory Reconsideration Notice before you
start an appeal.

Treating people fairly

We are committed to the Equality Act 2010 and treating people fairly.
To find out more about this law, search ‘Equality’ on www.gov.uk.

Call charges

Calls to 0800 numbers are free from personal mobiles and landlines.

Why DWP needs personal information and how we treat it

We treat personal information carefully. We may use it for any of our


purposes. To learn more about information rights and how we use

Universal Credit is operated by the Department for Work and Pensions

www.gov.uk/universal-credit
UCD35
information, please see our DWP Personal Information Charter at
www.gov.uk/dwp/personal-information-charter.

Universal Credit is operated by the Department for Work and Pensions

www.gov.uk/universal-credit
UCD35

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