dnata Airport Operations – Communications Directory

DXB – Terminal 1

International dialling for DXB Telephone: +971 4 Mobile: +971 Fax: +971 4

S.No. Department PIC Telephone SITA Mobile E-mail Fax

1 Airport Operations Control Centre Service Delivery 505 6201 DXBOOXH 50 6251989 docc@dnata.com
Manager (24/7) VHF: 131.6
callsign: dnata Operations

Manager dnata 50 4585373 MdO@dnata.com

Operations (24/7)

Emergency Planning & 56 6827043 nicole.ballan@dnata.com

Support Manager –
Nicole Ballan
2 dnata Load Control Centre Service Delivery 204 4103 DXBKLXH 50 6252708 dnataloadControlSDC@dnata.com DLCFAX@
Manager (24/7) (Ramool Office) VHF: 131.6 dnata.com
callsign: dnata Operations

3 Aircraft Appearance Department Officer 50 6253020 dnataAA.SDO@dnata.com

(24/7)

4 Aircraft Turnaround & Technical Service Delivery 505 8090 / 50 8990155 dnataAOSDMAT@dnata.com
Support Manager (24/7) 505 8095

Department Officer 505 8391/ 56 2240189

(24/7) – Technical 505 8392
Support T1 & T3
Department Officer 056 6848953
(24/7) – Technical
Support T2

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International dialling for DXB Telephone: +971 4 Mobile: +971 Fax: +971 4

S.No. Department PIC Telephone SITA Mobile E-mail Fax

5 Airside Transport Department Officer 56 4066356 ATSDO@dnata.com
(24/7)

Service Delivery 056 411 5063 dnataOPSSVCS.SDM@dnata.com

Manager (24/7)

6 Baggage Services Service Delivery 505 7702 50 4553506 dnataAOSDMBAGGAGEBHS@dnata.com

Manager (24/7)

7 Cargo Logistics & ULD Management Department Officer 505 7301 50 9508299 dnaodocgold@dnata.com
(24/7) – Cargo & ULD

8 Cargo Warehouse Operations Service Delivery 213 6813/ 50 9508334 dncargoDXBSDM@dnata.com 606 4040
Manager (24/7) – Cargo 213 6814

9 Customer Relationship Unit Customer Relations 505 6028 Servicefeedback@dnata.com

Officer (24/7)

10 Customer Services Department Officer – 504 9179 50 6530886 dnataPaxSvcsOfficers@dnata.com

Landside (24/7)

Department Officer – 505 8623 50 6558163 dnataPaxSvcsOfficers@dnata.com

Airside (24/7)

Service Delivery 504 9483 50 6252703 SDMCS@dnata.com

Manager (24/7)

Department Officer – 504 9270 50 6553631 T1CSArrivalBagSvcsDOs@dnata.com

Landside Arrival Belts
(24/7)
11 Logistics Department Officer 54 7924967 dnataAOSDOLOGS@dnata.com
(24/7)

12 marhaba Service Delivery 50 9508305 SupportServicesSuperintendents@dnata.com

Controller SupportServicesDutyOfficers2@dnata.com

13 Mishandled Baggage Department Officer – 504 9270 DXBLLXH 50 6553631 T1CSArrivalBagSvcsDOs@dnata.com

(Customer Services) MHB (24/7)

14 Quality Assurance Manager QA – 218 6565 50 6557047 dqat@dnata.com

Khalid Al Jowder

15 Health & Safety Manager HSE – 218 6590 54 7917941 michael.elmir@dnata.com

Michael Elmir

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 International dialling for DXB Telephone: +971 4 Mobile: +971 Fax: +971 4

S.No. Department PIC Telephone SITA Mobile E-mail Fax

16 Special Handling Department Officer 505 7116 DXBKSXH 50 9508682 dnsphldepartmentofficers@dnata.com
(24/7) DXBVREK
Team Leader (24/7) – 505 8397 56 6848102 dnsphlteamleaders@dnata.com
T1 & Concourse D 505 8398 dnataspecialhandlingservices@dnata.com

17 System Support System Support Officer 504 9187 50 3707781 ahmed.ziada@dnata.com

System Support 504 9274 50 4561305 dnata-SystemSupport@dnata.com

Supervisor

Functional dnata Contacts:

Function Contact
Airline Manuals & Bulletins YourLibrary@dnata.com

EDP data YourLibrary@dnata.com

Aircraft Weight Reports/ AHM565 YourLibrary@dnata.com

New system implementation/ PNL testing/ API/ MACS facility ahmed.ziada@dnata.com; pratima.soomer@dnata.com; YourLibrary@dnata.com;
changes/ Logo update/ e-ticket method implementation/ TCI dnata-SystemSupport@dnata.com; FMU@dnata.com
facilities/ Live flight editing & controlling
Flight schedules/ charter Ops & Ad-hoc ops. DXBGCXH/ DXBOOXH/ DXBKMXH
dnflightschedule@dnata.com; docc@dnata.com; FMU@dnata.com
Diversion (without notice) DXBDMXH/ DXBOOXH/ DXBKRXH/ DXBKMXH/ DXBKTXH/ DXBGCXH
dnflightschedule@dnata.com; docc@dnata.com; FMU@dnata.com

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 Flight Catering:

Catering (24/7) – Emirates Flight Catering Emirates Flight Catering Operations Control Centre: +971 4 208 6779 / 6762 / 6763/ 6767
Operations Manager: + 971 50 553 6488
Duty Officer: +971 50 5503461 and +971 4 208 6857
SITA: DXBKCXH
e-mail: opsekfc2@ekfc.ae

Fuel companies:
Shell Tel: +971 4 2245616 / Mobile: +971 50 5528543 / Fax : +971 4 2245309

Air BP Tel: +971 4 2200052 / Mobile: +971 50 4585889 / Fax : +971 4 2200051

Emojet Tel: +971 4 2244371 / Mobile: +971 50 6509655 / Fax : +971 4 2244501

Eppco Aviation (Representing Caltex & Enoc) Tel: +971 4 2098000 / Mobile: +971 50 6571676 / Fax : +971 4 3133490

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 dnata SITA Addresses for Operational Messages:

Function SITA
Flight Plan (To print & send to Flight Deck) opssupport@dnata.com; Tel +971 50 6574026

MVT DXBVREK/ DXBOOXH

docc@dnata.com
LDM DXBKRXH/ DXBKMXH/ HDQKMEK/ DXBVREK
dnatamessagingservice@dnata.com; FMU@dnata.com; docc@dnata.com
Dubai Airports: DXBOPS.data@dubaiairports.ae; DXBADXH
CPM DXBKRXH/ DXBFFXH/ DXBUCXH/ HDQKMEK/ DXBQIEK/ DXBVREK
DXBUCXH2@emirates.com; dnatamessagingservice@dnata.com; docc@dnata.com
Dubai Airports: DXBOPS.data@dubaiairports.ae; DXBADXH
PNL/ADL/SAL DXBKMXH/ HDQKMEK
FMU@dnata.com
SRM/SPM DXBKMXH
FMU@dnata.com
SOM DXBKMXH/ HDQKMEK
FMU@dnata.com
PSM/Special Handling DXBKSXH/ DXBVREK/ DXBADXH

PTM DXBKPXH/ DXBGIXH/ HDQKMEK/ DXBVREK/ DXBADXH

TPM DXBVREK/ DXBADXH

BTM HDQKMEK/ DXBADXH

BSM DXBBRXH

UCM DXBUCXH/ DXBQIEK/ DXBVREK

DXBUCXH2@emirates.com; dnataUCM&SCM@dnata.com
marhaba SupportServicesSuperintendents@dnata.com

Lost & Found DXBLLXH

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 dnata SITA Addresses for Operational Messages:

Function SITA
Baggage Forward DXBLLXH/ DXBGIXH

Transfer Baggage DXBGIXH/ DXBKRXH

SCM DXBUCXH/ DXBKRXH/ DXBVREK/ DXBQIEK

dnataUCM&SCM@dnata.com
FFM DXBCRXH/ DXBFIXH/ DXBVREK/ DXBCGXH

Cargo Export DXBFEXH

Cargo Import DXBFIXH

Cargo Discrepancy DXBFTXH

Heavy Cargo DXBFFXH/ DXBKRXH

DIP mail DXBFFXH/ DXBFVXH/ DXBKRXH/ DXBQCEK

Transfer DIP/VAL DXBFRXH/ DXBFVXH/ DXBQCEK/ DXBFJEK/ DXBKRXH/ DXBFFXH/ DXBFIXH

All transhipment Cargo DXBFRXH/ DXBFFXH/ DXBFIXH

Courier/ P.O.Mail DXBFGXH/ DXBFFXH/ DXBFPEK (P.O.Mail)

VAL/ PER/ AVI/ HUM DXBFIXH/ DXBFFXH/ DXBFVXH/ DXBKSEK/ DXBVEXH/ DXBVIXH/ DXBQCXH (VAL)

Heavy Cargo Handling DXBKRXH/ DXBFFXH

Cargo Strong room DXBQCEK

Cargo manifesting DXBFJXH

Security DXBQSEK/ DXBKSEK

Safety DXBYGEK

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 dnata SITA Addresses for Operational Messages:

Function SITA
Ground Equipment & Technical Services DXBGEXH

Aircraft Engineering Services DXBMMEK (Emirates Airline)

General Declaration (GD) DLCC.DOCS@dnata.com

Flight Plan:
FPL/ PIB Submission Telephone: +971 4 504 2888 or +971 4 504 2889

E-mail: dubai.ais@dans.gov.ae

AFTN: OMDBZPZX

https://dubaibriefing.dans.gov.ae/AviWeb/login#!aaa-login (Online AIS tool for FPL & PIB

submission. Operators to register on this website to submit their plans. E-mails & faxes are no
longer accepted. Contact Reginy Eulenstein, Briefing Team Leader Reginy.Eulenstein@dans.gov.ae
for assistance).

Document Owner Mark Young

Designation Document Control Officer

E-mail Yourlibrary@dnata.com

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