Republic of the Philippines

Department Of Education
REGION XI
Division of Davao City
BINUGAO NATIONAL HIGH SCHOOL
________________________________________________________________________
TLE 9 - CONTACT CENTER SERVICES
Second Quarterly Examination
School Year 2022-2023

Name: ______________________________ Score:__________

Multiple Choice
Direction: Read and understand the following sentences. Encircle the letter of
your choice.

1. What is the other term for motherboard?

a. Component board c.System Board

b. Main board d. B & C

2. ________ is the computer's working storage space that holds data, instructions for
processing and processed data (information) waiting to be sent to secondary storage.

a. Hard Disk Drive c.ROM

b. Memory d. CPU

3. The following are the three types of Optical Drive, except:

a. Compact Disc c.Floppy Disk

b. Digital Versatile Disc d. Blu-ray Disc

4. It is a laser that moves back and forth near the disk surface and accesses data at a
very fast rate.

a. Compact Disc c.Floppy Disk

b. Digital Versatile Disc d. Blu-ray Disc

5. Which of the following is an example of a scanning device?

a. DVD Reader c.CD Reader

b. Barcode reader d. None of the above

6. What do we call the device that forwards data packets along networks? It is also
connected to at least two networks, commonly two LANs or WANs or a LAN and its
Internet Service Provider (ISP) network?

a. Switch c.Modem

b. Router d. Hub

7. It is also known as flash disk or USB drive, this portable device stores data in a small,
mobile format.

a. USB c.Flash Drive

b. Hard Disk drive d. Storage Drive

8.It is the set of instructions (also called a program) that guides the hardware to operate
effectively.
a. Software c.Application Software

b. System Software d. Operating System

9. Which of the following application software creates, edits, saves, and prints
documents?

a. Spreadsheet software c.Word processing software

b. Database management software d. Presentation software

10. Which of the following application software is an electronic spreadsheet consisting of

a. Spreadsheet software c.Word processing software

b. Database management software d. Presentation software

11. Which of the following application software is used to structure a database or a large
collection of computer programs?

a. Spreadsheet software c.Word processing software

b. Database management software d. Presentation software

12. Which of the following application software also known as presentation graphics, a
software that enables users to create highly stylized images for slide shows and reports.

a. Spreadsheet software c.Word processing software

b. Database management software d. Presentation software

13. Which of the following is NOT an example of a Web browser?

a. Internet Explorer c.Google Chrome

b. Mozilla Firefox d. Yahoo

14. What do we call the one who types or inputs data into the computer?

a. User c.Computer Technician

b. Encoder d. Computer Engineers

15. What do we call the people who check for errors and make necessary recommendations to
improve the program, just like what an editor of a book does before publishing?

a. System analysts c.Computer Technician

b. Graphic analysts d. Computer Engineers

16. What do we call the one who analyzes, designs, develops, maintains and upgrades generic or

customized software?

a. System analysts c.Programmer

b. Graphic analysts d. Web Developer

17. What do we call the one who interacts with customers to provide information about products
and services?

a. Telemarketer c.Computer Technician

b. Encoder d. Computer Engineers

18. What do we call the one who is responsible for supervising all activities of personnel
in a certain computerized transaction department?

a. Telemarketer c.EDP Managers

19. What do we call the one who benefits from the work done by developers by availing
of the system’s features and usage?

a. Application Users c.Software Users

b. Encoder d. EDP Supervisors

20. Which of the following is an example of an operating system?

a. Windows XP c.Firewall

b. MS Excel d. File manager

21. Which of the following is an example of an operating system?

a. Windows XP c.Firewall

b. MS Excel d. Disk defragmentation

22. Which of the following is an example of a utility program?

a. Windows XP c.Firewall

b. MS Excel d. Disk defragmentation

23.________ is the physical, electronic and mechanical parts of a computer system.

a.Software c.Peopleware

b. Hardware d.Application Software

24.This is the main part of a microcomputer, and is sometimes called the chassis

a.CPU c.System Unit

b.Port d.Computer

25. It is non-volatile, meaning it holds data even when the power is on or off.

a.RAM c.Hard Drive

b.ROM d.External Drive

26. A bus is a data pathway between several hardware components inside or outside a
computer.

a.SATA c.Adapter

b.RAM d.Expansion Bus

27. It is a storage device that uses lasers to read data on optical media.

a.Optical Drive c.USB Drive

b.DVD Drive d.Hard Disk Drive

28. Any piece of computer hardware that displays results after the computer has
processed the input data that has been entered.

a.Input Device c.Keyboard

b.Output Device d.Mouse

29. These devices accept data and instructions from the user or from another computer
system.

a.Input Device c.Keyboard

b.Output Device d.Mouse

30. A device that prints text or illustrations on paper, boards, canvases, and other media.
a.Scanner c.Fax Machine

b.Printer d. Telephone

31. This is any software required to support the production or execution of application
programs, but which is not specific to any particular application.

a.Application Software c.System Software

b.Peopleware d. Hardware

32. This provides the computer instructions on how to format a disk.

a.Disk formatting utility c.Back - up utility

b.File management utility d. Defragmentation utility

33. This provides the computer instructions whenever you copy a file from the hard drive
to a USB drive.

a.Disk formatting utility c.Back - up utility

b.File management utility d. Defragmentation utility

34. This provides the computer instructions to the when you back up the hard drive

a.Disk formatting utility c.Back - up utility

b.File management utility d. Defragmentation utility

35. This provides the computer instructions when you want to consolidate fragmented
files.

a.Disk formatting utility c.Back - up utility

b.File management utility d. Defragmentation utility

36. This software is designed to help the user perform singular or multiple related tasks

a.Application Software c.System Software

b.Peopleware d. Hardware

37. It refers to people involved in data processing operations such as the system
administrator, office workers, students and others.

a.Application Software c.System Software

b.Peopleware d. Hardware

38. These are external connecting sockets on the outside of the computer.

a.Ports c.Connectors

b.Cable and Wire d. Plug in Jacks

39. A cable is often two or more wires running side by side and bonded, twisted, or
braided together to form a single assembly, but can also refer to a heavy strong rope.

a.Ports c.Connectors

b.Cable and Wire d. Plug in Jacks

40. This provides an interface between any audio/video source, such as a set-top box,
DVD player, or A/V receiver and an audio or video monitor, such as a digital television
(DTV), over a single cable.

a.VGA c.DVI

b.HDMI d. USB Cable

1. D
2. B
3. C
4. B
5. B
6. B
7. C
8. A
9. C
10. A
11. B
12. D
13. D
14. B
15. A
16. C
17. A
18. C
19. A
20. A
21. A
22. D
23. B
24. C
25. B
26. D
27. A
28. B
29. A
30. B
31. C
32. A
33. B
34. C
35. D
36. A
37. B
38. A
39. B
40. B