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Tell Me About Yourself

The candidate has over 5 years of experience as a quality assurance supervisor. They are seeking a new role as a customer service representative due to their strong communication skills and ability to solve customer issues calmly and effectively. They aim to contribute their skills in de-escalating tense situations and ensuring high levels of customer satisfaction to the company.

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230 views3 pages

Tell Me About Yourself

The candidate has over 5 years of experience as a quality assurance supervisor. They are seeking a new role as a customer service representative due to their strong communication skills and ability to solve customer issues calmly and effectively. They aim to contribute their skills in de-escalating tense situations and ensuring high levels of customer satisfaction to the company.

Uploaded by

kem mercado
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Tell me about yourself.

 Hi Why should we hire you?


 You should hire me because I am a fast learner, I can handle costumer complaints calmly, Im a
good listener, Patient, flexible and organized. I have also a good communication skills. I can
assure you that I will be able to deliver what being asked of me. I am confident and lastly I know
that I will be a good customer service representative in your company.

Why did you apply here?

 I applied to your company because base on my research, your company has a great career goals
opportunity for their employees.

What was your last job?

 My last job was a QA suprv. What I do there is to supervise the staff, guide the newly hire,
organizing and monitoring the process. Also Implements and enforce systems, policies and
procedure.

What is your greatest strength?

 My greatest strength is that I am a very dedicated person, I have also a good communication
skills and I can easily learn new things very fast, although I don’t have experience in call center, I
am very eager to learn and to work for your company.

Weakness

 I for my weakness, I guess my biggest weakness is working too much. I would render too much
over time that sometimes it affect my health.

What is your idea of a call center?

 It’s the jobs of call center agents to listen and understand customers concerns and will also
provide helpful information in their customers.

In your own opinion, how would you describe a role of a call center representative?

 As a call center representative, I should be the one to answer questions and provide a solutions
to customer’s queries over the phone. I should be actively listening to a customer questions or
concerns and providing them a good solutions to their concerns. I have a strong communication
skills with which I can teach customers how to use the company’s helpful online tools and assist
them in completing tasks they may not know how to do.

Why do you want to work in a call center?

 I have met a lot of call center agents whose lives change for the better because of this industry.
Also some of my friends are working in the same industry and many of them are successful. And
I like to be one of those proud agents and hopefully, someday will climb the corporate ladder.

What can you contribute to this company?


If I’m lucky to be accepted as your employee, I will assure you that the team leaders will not have
problems with unnecessary sup (supervisor) calls and customers will hang up the phone knowing that
their problems were solved by an agent who not only addressed their problems but also their feelings.

What is customer Satisfaction?

This is when the customer is became satisfied and happy with the solution that you provided and will
complement you for solving their issues. They will probably recommend your company to their friends
and relatives in the future

How will you handle irate customers?

First, you have to listen carefully to


Difference Between Urgency and Always on Time

Urgency is something requiring fast or swift action. It means insistent or having a persistent quality.
When a situation of grave danger requires you to act now. Always on time denotes punctuality. He/She
can be depended on to arrive when the person involved say he/she will.

What can you contribute to this company?

In my 5 years of experience working as a Quality assurance supervisor, I would say that the best thing
that I can contribute to the company is my ability to stay calm and ignore the bad comments from the
costumers and remain 100% professional with my interaction no matter how bad the situations is.

Give me Characteristic that you have:

1. Fast learner
2. Hard Working
3. Polite
4. Creative
5. Patient

How long will you will you stay in our company?

AS long as there’s a lot of work to do, As long as I am having a positive impact, I would love to work for
the company over the long term.

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