Webinar Effective Office Administration
Webinar Effective Office Administration
Administration
Overview Key Topics
Administrators are vital to the smooth running of any I. Office Administration
organization and play a key role in contributing to the
performance of their teams and departments. Their
II. 7 Practices of Highly Effective Organizations
effectiveness has a direct influence on the
productivity and efficiency of others and often
III. Filing System
determines the quality of service provided to internal
and external customers.
IV. Human Resource Management Function
This seminar has been designed to enable
administrators to enhance their personal effectiveness V. Financial and Accounting Function
and working practices, build stronger relationships,
broaden their contribution to the team and achieve VI. Requirements
excellence in the service they provide to colleagues ● Accountability
and customers. ● Transparency
● Predictability
● Participation
Objectives
● Understand the core responsibilities of office VII. Computer-Based Information System
professionals
● Identify, review and update the basic administrative VIII. Information System vs Information
systems required by an organization Technology
● Understanding the importance of dealing with
confidential documents and issues IX. Information Systems Development
● Understand how to deal with incoming mail and ● Investigation
tasks and how to refer tasks to the right people ● Analysis
● Confidently tackle the various methods of filing ● Design
● Describe the importance of optimizing technology ● Implementation
e.g. email and the internet ● Maintenance and Review
● Develop policies and procedures on administrative
systems and write them into a manual
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