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IKEA Case Incident - Student Worksheet

The IKEA manager training program has established "centers of excellence" where managers can learn key competencies. Managers have access to an online learning program covering 9 competencies and complete practical assignments. Once certified by the store manager, managers can shadow other managers for 2-6 weeks depending on the competencies. Managers then attend a 2-week classroom training introducing IKEA operations philosophies and theories. Six months after a new store opens, managers return for advanced operations training. The questions assess the program's learning outcomes and processes based on ACT theory and Kolb's learning styles.

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Bilal Shahid
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64 views1 page

IKEA Case Incident - Student Worksheet

The IKEA manager training program has established "centers of excellence" where managers can learn key competencies. Managers have access to an online learning program covering 9 competencies and complete practical assignments. Once certified by the store manager, managers can shadow other managers for 2-6 weeks depending on the competencies. Managers then attend a 2-week classroom training introducing IKEA operations philosophies and theories. Six months after a new store opens, managers return for advanced operations training. The questions assess the program's learning outcomes and processes based on ACT theory and Kolb's learning styles.

Uploaded by

Bilal Shahid
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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HRMT 34002D | Learning & Development | Student Worksheet

Applying Learning Theories

Instructions
Read the short case incident below. Then share with your table group partners. Answer the questions
based on case facts using “specific course theory” from the textbook. Be prepared to answer and explain
ONE of these questions to the class.
 NOTE: This content can be included in the Mid-Term Exam. Make sure you conduct a thorough
analysis and completion of the questions so you are in better position to review when studying.

CASE INCIDENT
Management Training at IKEA
IKEA is a Sweden-based home furnishings chain with stores in Canada and the United States. A single
store can have 40 managers, making the task of training enough new managers quickly and well a
challenge. To get managers trained for new store openings, IKEA has established certain stores as centres
of excellence. These centres of excellence become learning sites for one or more management
competencies that managers must master.
Manager trainees have a carefully developed, objectives-based curriculum and access to a 17-module
online learning program that covers the basics of each of nine management competencies. Once a trainee
has mastered the learning material and a series of practicum assignments, he or she is eligible to be
certified as successful by the competence centre store manager. Trainees can be at a competence centre
for two to six weeks depending on the competency to be mastered and number of competencies to be
mastered at each centre. Part of the process involves shadowing successful managers. This is followed by
two weeks of classroom training at IKEA Business College, where managers are introduced to the
philosophies and theories behind IKEA store operations. They get exposed to the “big picture,” the theory
of how the company operates, and what the IKEA vision is all about. Six months after a location opens,
managers begin rotating back to Business College for advanced store operations training.
Source: R. Zemke, “Training Top 100: Editor's Choice: IKEA U.S.A,” Training, Vol. 41 (3), p. 70, 2004.
Questions
1. What are the learning outcomes of the IKEA manager training program? What do managers learn
and how do they learn?
 [insert answer here]
2. To what extent does the manager training program follow the learning process and stages of
learning according to ACT theory? What changes, if any, would you suggest and why?
 [insert answer here]
3. Discuss Kolb's learning styles, modes, and cycle with respect to the manager training program.
To what extent does the program incorporate Kolb's four learning modes and follow the learning
cycle? What changes, if any, would you make to the program so that it includes all four learning
modes and adheres to Kolb's learning cycle?
 [insert answer here]

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