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Business Process Management

This document provides an overview of business process management (BPM). It defines BPM as analyzing and improving a company's core processes to create a more efficient organization. BPM focuses on repetitive processes that follow predictable patterns, unlike project or task management which deal with one-time activities. Applying BPM brings benefits like reduced time/errors and improved employee morale by organizing chaotic processes. The document outlines the typical BPM lifecycle of designing, modeling, executing, monitoring and optimizing processes. It also describes the main types of BPM systems for integration-centric, human-centric and document-centric processes. In closing, it gives examples of how BPM can automate and improve HR processes like onboarding.

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43 views

Business Process Management

This document provides an overview of business process management (BPM). It defines BPM as analyzing and improving a company's core processes to create a more efficient organization. BPM focuses on repetitive processes that follow predictable patterns, unlike project or task management which deal with one-time activities. Applying BPM brings benefits like reduced time/errors and improved employee morale by organizing chaotic processes. The document outlines the typical BPM lifecycle of designing, modeling, executing, monitoring and optimizing processes. It also describes the main types of BPM systems for integration-centric, human-centric and document-centric processes. In closing, it gives examples of how BPM can automate and improve HR processes like onboarding.

Uploaded by

Jason
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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AFullOverviewofBusinessProcessManagement(BPM)

Managing business processes is a huge challenge in most organizations. Many business owners assume that it
is a huge expense or that it is only worth it for massive processes. However, BPM is important no matter
what size your business is. Here’s a definitive guide to managing your business processes with the help of
automation.

WhatisBusinessProcessManagement?

Business process management (BPM) is an organizational discipline where a company takes a step back and
looks at all of these processes in total and individually. It analyzes the current state and identifies areas of
improvement to create a more efficient and effective organization.

Business process management (BPM) is how a company creates, edits, and analyzes the predictable
processes that make up the core of its business.

Each department in a company is responsible for taking some raw material or data and transforming it into
something else. There may be a dozen or more core processes that each department handles.

Is BPM like task or project management?


Business process management is neither task management (which focuses on individual tasks) nor project
management (which handles one-time or unpredictable flows).

Task management is about handling or organizing a set of activities that arise out of a project. These projects
are often one-time and non-repeatable. When these projects are well-organized like in construction work, a
project management software like ‘Microsoft Project’ is used. Trello, Asana, or Kissflow Project are good
tools for managing tasks in ad-hoc projects.

Business process management is focused more on repetitive and ongoing processes that follow a predictable
pattern, or process management.

Why does business process management matter?

When left unorganized and unsystematized, poor business processes can lead to mayhem. At the individual
level, people only see one part of a process, and very few can scan out and see the full effects of a process,
where it starts and ends, the key data needed, and where potential bottlenecks and inefficiencies lie.

Unmanaged, chaotic processes hurt business and lead to one or more of these scenarios:
• Time wasted
• More errors
• Increased blame
• Lack of data
• Demoralized employees

Applying business process management, organizations can improve their processes and keep all aspects of
operations running optimally.

Steps of a BPM lifecycle

Step 1: Design

Most processes include a form to collect data and a workflow to process it. Build your form and identify who
will own each task in the workflow.

Step 2: Model
Represent the process in a visual layout. Fix details like deadlines and conditions to give a clear idea of the
sequence of events, and the flow of data through the process.

Step 3: Execute

Execute the process by testing it live with a small group first and then open it up to all users. Make sure you
restrict access to sensitive information.

Step 4: Monitor

Keep an eye on the process as it runs through the workflow. Use the right metrics to identify progress,
measure efficiency, and locate bottlenecks. Here is a more detailed article about this step.

Step 5: Optimize

As you analyze, notice any changes that need to be done to your form or workflow to make them more
efficient. Consider business process improvement steps.

What are the various types of business process management?


BPM systems can be categorized based on the purpose they serve. Here are the three types of business
process management:

Integration-centric BPM

This type of business process management system handles processes that primarily jump between your
existing systems (e.g. HRMS, CRM, ERP) without much human involvement. Integration-centric business
process management systems have extensive connectors and API access to be able to create processes that
move fast.

Human-centric BPM

Human-centric BPM is for those processes that are primarily executed by humans. These often have a lot of
approvals and tasks performed by individuals. These platforms excel at a friendly user interface, easy
notifications, and quick tracking.
Document-centric BPM

These business process management solutions are required when a document (e.g. a contract or agreement) is
at the heart of the process. They enable routing, formatting, verifying, and getting the document signed as the
tasks pass along the workflow.

Most business process management systems will be able to incorporate elements of each of these, but each
one will usually have one specialty.

Businessprocessmanagementexamples

HR

Have you ever felt your organization’s onboarding process is too complex and chaotic? Is your HR
department asking the candidates to fill out paper forms that make them exhausted? This is because your HR
department lacks the principle of Business Process Management (BPM). Applying business process
management helps you automate your HR processes end-to-end, thereby cutting down on cost, time, and
paper forms. Here are a couple of examples as to how business process management helps your HR
department to improve their processes.

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