Business

Management and
Entrepreneurship

Business Management
and Entrepreneurship

SHORT COURSES | ADVISORY SERVICES

Shifting knowledge to insight

enterprises.up.ac.za
 Shifting knowledge to insight
P R E T O R I A

The rapid and vast changes we are beginning TRAINING SOLUTIONS

to experience in both our personal and
O F

professional lives call for a drastic shift in our We are committed to lifelong learning and offer a unique
thinking patterns and the way in which every selection of more than 500 short courses across 20 fields
U N I V E R S I T Y

industry will need to conduct business in the of industry. We also provide a choice of different training
near future. Not only will business models options that suit your needs and range from scheduled
in each and every trade need to transform short courses and online and/or blended courses to
in order to meet the growing needs Continued Professional Development (CPD) courses
and demands of consumers, but – more and customised corporate training to meet the growing
importantly – we will need to make a shift in demands of the changing global business and professional
E N T E R P R I S E S

the way we see and experience the world. environments.

We currently live in a world governed by

unprecedented technological advances – artificial
intelligence, 3D printing and self-driving cars to mobile Choose from a variety of career-focused training
supercomputers, robotics and nanotechnology – that options customised to your needs.
are all evidence of the significant change that is starting The best selection of training solutions customised to
your own identified skills development needs.
to happen around us right now.

We are on the brink of the Fourth Industrial Revolution

that will no doubt change the way humankind lives,
Maximise career-growth opportunities
works and relates to one another. We are experiencing within all industries and places of work.
change at a speed unlike anything the world has Enrol in specialised training programmes and
experienced before, that compels us to live and create short courses for industry-aligned learning experiences.
realities that were previously unthinkable.

As a means of contributing to the overall growth of

the global market and anticipating future shifts in the

Access training around the clock and
way we have to do business, Enterprises University of complete it at your own pace.

Pretoria (Enterprises UP) provides specialised training Online and blended (hybrid) courses provide access to
training opportunities anywhere and at any time.
programmes and short courses for skills development
as well as research and advisory services for critical
business insights to both our clients and individuals in
South Africa and beyond. Keep up with the latest developments
in your field of expertise.
What better way to remain on top of global changes Complete CPD courses* to maintain your professional status
and keep your expert knowledge up to date.
in every walk of life and industry than through a (*Registered with various local and international professional industry bodies.)
partnership with a leading training and research
provider that is backed by a solutions-driven approach
and experts from the University of Pretoria.
Take your knowledge to the next level with
an entry point to formal qualifications.
We not only ensure that you increase productivity and With select credit-bearing* courses, you can start
enhance service excellence in your line of business, but building your portfolio towards degree outcomes.
(*Credits are afforded in specified circumstances only and exclusively to formal degree programmes presented by UP.
also that you continuously engage in groundbreaking See the index for more details on credit-bearing courses and applicable programmes.)

knowledge transfer in an ever-changing world by

always shifting knowledge to insight.
Earn a certificate by a world-class,
top-ranked* university.

Receive a certificate** of either successful completion

or attendance issued by the University of Pretoria.
(*QS World University Rankings. **Relevant assessment criteria apply to the specific certificate earned.)

2 © Enterprises University of Pretoria (Pty) Ltd

 O V E R V I E W
RESEARCH SOLUTIONS

We provide a service offering that spans 50 plus areas of

C O M P A N Y
functional expertise and capability. Within each of these
areas the total service offering is well balanced between
applied research, advisory services and specialised Why partner with us?
business units. Most of our projects are highly customised
and the solutions contained within each project draws on the
latest best practice as informed by science and evidence.

A single point of entry Access to all knowledge

for all training, research outputs from the
and advisory services. University of Pretoria.

Make business decisions informed

by scientific evidence.

Science and scientific methods are embedded

within our total solution offering. Personalised services to Innovative solutions
achieve unique business for targeted training and
and professional critical business insight.
development goals.

Implement solutions that are shaped by and

applicable to real-world challenges.

The strong symbiotic relationship between science and application

enables us to generate solutions that are both innovative and practical.

An extensive Draw from leading

international footprint industry experts and
spanning six continents. South Africa’s finest
Enrich your perspective by allowing multidisciplinary thought leaders.
project teams to generate 360 degree insights.

We deploy various knowledge experts on the same project

to generate enriched perspectives and diverse views.

Be a beneficiary of our creative journey

with new ideas and solutions.
SOLUTIONS-DRIVEN APPROACH
We are a breeding ground for new ideas, solutions and innovations –
and only after they have been tested and applied do we put them into practice. Our solutions present a multifaceted value proposition aligned with
organisational objectives, personal growth and skills development
goals – either as a combination of Training Solutions and Research
Solutions or as distinct solutions on their own. This also means
that your company can optimise on B-BBEE scorecard points with a
combination of our offerings that support the following outcomes:

1 2 3 4
Work readiness Workplace Skills Plan Community Enterprise and supplier
development. (WSP) activation. engagement. development.

W
Let entry-level employees
acquire the right skills to help
O
Develop capacity and equip
R
Ignite change in communities
K
Invest in small business entities
and start-ups that aspire to be
designated employees with through experiential training
them integrate into the world of professional skills aligned with and innovative business more effective, efficient and
work more easily. industry needs. opportunities. sustainable.

www.enterprises.up.ac.za 3
For more information about our
full range of available training
programmes and short courses, visit
www.enterprises.up.ac.za/training-
solutions.

Also enquire with us about possible

CPD points on any of our courses, or
visit www.enterprises.up.ac.za/cpd-
courses for an updated list.

See a range of relevant research and

advisory services at the end of this
section.
 Business Management
and Entrepreneurship
As we are seeing more and more updated models of work (such as
freelancing and remote work) become the norm, the 21st century is
driving teams to be more flexible, adaptive and responsive to quick
changes in the work environment.1 This also means that companies
and other organisations need to start looking beyond the “not my
problem” mindset when it comes to skills acquisition, but take the
upskilling (and even re-skilling) of their employees much more
seriously. Not only will this provide in-depth insights into employment
opportunities, but also help to encourage and foster further high-
impact intrapepreneurs all round.

Just as entrepreneurs are equipped with creative ideas, visions of

the future and a willingness to challenge the status quo, empowered
employees can also play a vital role in society and the global economy.2
Through our range of Business Management and Entrepreneurship
products and services, we can provide you with concrete solutions
to drive change by giving you access to a one-stop-shop to make
global business and policy practices more transparent, inclusive and
sustainable. From business processes and models to business rescue
and start-ups, we have you covered with the most updated practices
for a proactive operational environment.

1. World Economic Forum (Kasriel, S.). 2017. Skill, re-skill and re-skill again. How to keep up with the future
of work. Available at https://goo.gl/sAvvsr.
2. World Economic Forum. 2011. Global entrepreneurship and the successful growth strategies of early-
stage companies. Available at https://goo.gl/3cNJ1M.
3. World Economic Forum (Chakravorti, B.). 2016. Business needs to take a leading role in sustainable
development. Available at https://goo.gl/U6kLmq.
4. World Economic Forum. 2017. Accelerating workforce reskilling for the Fourth Industrial Revolution. An
agenda for leaders to shape the future of education, gender and work. Available at https://goo.gl/
SwKQMv.

90% 35%
The private sector’s of the skills demanded for
contribution to the jobs across industries will
world’s job market.3 change by 2020.4
 Change Management Patent Law
BUSINESS MANAGEMENT AND ENTREPRENEURSHIP | SHORT COURSES

___________________________________________ ___________________________________________

COURSE CODE COURSE CODE

P002559 P002997

MODE OF DELIVERY MODE OF DELIVERY

Contact sessions Contact sessions

DURATION DURATION
3 contact days 10 study blocks of 4 days each (4 hours per day)

CERTIFICATE CERTIFICATE
Successfully completed Successfully completed

The Change Management short course focuses on the competencies The short course in Patent Law focuses on the protection for new
required to ensure successful change in an era where the challenges inventions whereby you will discover which inventions are eligible
of change require managers to apply a holistic approach in change to be patented, when and how a patent originates, what a patent
management. Research has highlighted various reasons for change entails, how long a patent endures and who owns it. You will also
failure, including failing change management competence, gain know-how of circumstances where inventions may be used
resistance to change, the inability of managers to deal with resistance, by others who do not own the patent and when infringement of a
poor strategic alignment, a lack of leadership visibility and support, patent occurs. The course also looks at remedies available to deal
as well as poor transition leadership. During this course, you will learn with these infringements and you will gain invaluable knowledge of
to align yourself with best practices in managing successful change international treaties and how they influence patents in South Africa.
and how to lead through productive influence in times of imminent See also: Law and Human Rights
change.
See also: Human Capital Management

Ethics in Business and Professions Strategic View on B-BBEE

___________________________________________ ___________________________________________
BUSINESS DEVELOPMENT

COURSE CODE COURSE CODE

P005418 P003641

MODE OF DELIVERY MODE OF DELIVERY

Contact sessions (Workshop) Contact sessions (Workshop)

DURATION DURATION
1 contact day 1 contact day

CERTIFICATE CERTIFICATE
Successfully completed Attendance

The Ethics in Business and Professions workshop will equip The Strategic View on B-BBEE workshop focuses on broad-based
you with the knowledge and skills required to understand ethics black economic empowerment in a commercial context and facilitates
in business and professions, as well as to create an awareness of strategic thinking and decision making in your organisation’s
formal ethics management or governance structures that can be approach to implementing it successfully. The workshop is designed
implemented in organisations in order to build a sound ethical to assist you with a practical understanding of the different relevant
organisational culture. This workshop can be customised for different pieces of legislation, including the B-BBEE Amendment Act, the Code
professionals, including accountants, auditors, lawyers, advocates, of Good Practice, the Preferential Procurement Policy Framework
engineers, medical practitioners and individuals who are involved in Act (PPPFA) and the Preferential Procurement Regulations. B-BBEE
governance and ethics in their organisations. The workshop will also should be seen as a tool that can be used to contribute to long-term
benefit human resource practitioners, governance, ethics or integrity sustainability and job creation, and to address the country’s growth
unit staff, as well as administrative staff. and poverty challenges.
See also: Financial Management and Taxation See also: Human Capital Management

6 © Enterprises University of Pretoria (Pty) Ltd

Business Management Customer Experience Management

BUSINESS MANAGEMENT AND ENTREPRENEURSHIP | SHORT COURSES

___________________________________________ ___________________________________________

COURSE CODE COURSE CODE

P001810 P002145

MODE OF DELIVERY MODE OF DELIVERY

Contact sessions Contact sessions

DURATION DURATION
5 contact days 4 contact days

CERTIFICATE CERTIFICATE
Successfully completed Successfully completed

The Business Management short course will introduce you to the The Customer Experience Management short course specifically
fundamentals of business management, including the techniques, focuses on the development and execution of customer experience
processes and procedures for sound business acumen. You will not management (CEM) measurement, strategies and implementation,
only gain theoretical and practical knowledge of basic managerial and will provide you with a deeper understanding of the essentials
competencies, but you will also develop the requisite skills for more of CEM. Organisations are increasingly recognising that customer
effective workplace performance and enhanced organisational retention, growth and profitability rely heavily on the quality of
productivity. The course also gives you a closer look at developing customers’ interaction with their business environments. This course
relevant marketing material, interpreting organisational performance is designed to address one of the fastest growing needs in modern
with financial ratios, drawing up income statements and balance organisations and aims to help you increase customer retention,
sheets, identifying and optimising value-adding activities, as well growth, loyalty and profitability where you will soon be on your way
as strategising on the basis of the results of micro- and macro- to become a customer experience specialist or manager.
environmental analyses. See also: Marketing, Communication and Languages
Supply Chain Management and Logistics

Contract Management Customer Experience Practice

___________________________________________ ___________________________________________

BUSINESS PROCESS MANAGEMENT

COURSE CODE COURSE CODE
P000287 P003092

MODE OF DELIVERY MODE OF DELIVERY

Contact sessions Contact sessions

DURATION DURATION
3 contact days 3 contact days

CERTIFICATE CERTIFICATE
Successfully completed Successfully completed

The short course in Contract Management is ideal if you seek With the short course in Customer Experience Practice, you
to acquire the necessary practical skills in effectively managing will be able to bridge the gap between theory and practice in the
and administrating contracts for goods and services. Contract customer experience and service delivery arena by focusing on
management refers to the process of systematically and efficiently the implementation of customer experience principles. This course
managing contract creation, execution and analysis for the purpose will ultimately enable you to identify needs and then develop and
of maximising financial and operational performance while implement customer experience programmes that are relevant to
minimising risk. Whether it is through great interpersonal and your respective industry and/or workplace. Customer experience
negotiation skills, or the ability to establish and maintain powerful management (CEM) has gained popularity in recent years as an
business relationships, this course will equip you with an in-depth effective mechanism for retaining and promoting client loyalty, but
understanding of the industry and business in which you operate as many businesses are still struggling with the implementation of CEM
contract or business manager. principles in their specific business environments.
See also: Law and Human Rights See also: Marketing, Communication and Languages
Supply Chain Management and Logistics Supply Chain Management and Logistics

www.enterprises.up.ac.za 7
 Customer Service Excellence Effective Stakeholder Management
BUSINESS MANAGEMENT AND ENTREPRENEURSHIP | SHORT COURSES

___________________________________________ ___________________________________________

COURSE CODE COURSE CODE

P001638 P001595

MODE OF DELIVERY MODE OF DELIVERY

Contact sessions Contact sessions

DURATION DURATION
3 contact days 5 contact days

CERTIFICATE CERTIFICATE
Successfully completed Successfully completed

The short course in Customer Service Excellence will provide you The short course in Effective Stakeholder Management will equip
with a comprehensive understanding of how the roles, attitudes and you with the knowledge and capacity to correctly identify and analyse
interactions of customer service consultants ultimately shape your stakeholders, evaluate and prioritise vested interests, and manage
clients’ perception and value assessment of your organisation in relevant relationships in your organisation’s business environment.
presenting a unique product and/or service proposition. The course Given the increasing awareness and value of different publics, the
specifically focuses on identifying and modelling customer service knowledge that you will acquire through this course will lend itself to
delivery from a best-practice viewpoint while it also looks at how the maximisation of results and minimisation of problems in creating
to motivate and maintain the morale of customer service staff and/ a sustainable organisational endeavour. The course also covers topics
or teams. The course further looks at methods of inspiring others to of basic negotiation, evaluating and prioritising interests, as wells as
always deliver consistently and with high-quality service excellence determining stakeholder power on the basis of their relative levels of
always top of mind. importance and influence.
See also: Marketing, Communication and Languages
Supply Chain Management and Logistics

Effective Risk Management Fraud Risk Management

___________________________________________ ___________________________________________
BUSINESS PROCESS MANAGEMENT

COURSE CODE COURSE CODE

P002999 P000851

MODE OF DELIVERY MODE OF DELIVERY

Contact sessions Contact sessions

DURATION DURATION
5 contact days 5 contact days

CERTIFICATE CERTIFICATE
Successfully completed Successfully completed

The Effective Risk Management short course will equip you with The Fraud Risk Management short course provides you with a
the relevant knowledge of principles, tools and techniques that full awareness of fraud and corruption malpractice in support of
would engender overall improved performance in operational risk developing fraud risk management strategies. As the extent of fraud
management. The course focuses on contextual application across and corruption is a major concern throughout the world, professionals
a wide variety of industries and you will be exposed to improved at all levels of management in all organisations, industries as well as
organisational performance through better risk management government departments must be vigilant. Internationally, steps
processes that are in line with global best practices. The course also have been taken to combat fraud and corruption on a broad front.
covers the basics of management, strategic management principles, This includes the establishment of international protocols and
corporate governance and ethics, roles, culture and control in the risk the necessary legal frameworks. This course will enable you make
environment, organisational behaviour and risk frameworks, as well the link between these protocols and frameworks to implement
as tools and techniques of operational risk management. organisation-specific strategies.
See also: Project and Risk Management See also: Financial Management and Taxation | *See index

8 © Enterprises University of Pretoria (Pty) Ltd

Online Course in eBusiness and eCommerce Process Management for Business Operations

BUSINESS MANAGEMENT AND ENTREPRENEURSHIP | SHORT COURSES

___________________________________________ ___________________________________________
8
COURSE CODE COURSE CODE
P003493 P001282

MODE OF DELIVERY MODE OF DELIVERY

Fully online (Instructor-led) Contact sessions

DURATION DURATION
8 months online 6 contact days

CERTIFICATE CERTIFICATE
Successfully completed Successfully completed

The Online Course in eBusiness and eCommerce focuses on The short course in Process Management for Business Operations
optimising customer relationship management in an online will provide you with an essential overview of the art and science of
environment by examining eBusiness and marketplace models, managing a business by exposing you to the basic concepts, tools and
eBusiness strategies, eMarketing and procurement in some detail. skills that are required (as well as the difficulties experienced) when
The initial investment for an eBusiness start-up is generally lower than introducing business process management into an organisation.
starting a traditional business, and with technology becoming more Businesses experience constant pressure from competitors that
advanced and easier to obtain, the barriers to opening a business forces them to continuously evolve, redesign, implement and
have been significantly reduced or even removed. Because buyers manage innovative business processes. The course takes a detailed
and sellers can transact at any time and from anywhere, eBusiness look at the concept of model-driven architectures, modelling tools,
and eCommerce not only provide cost-saving advantages, but also process analysis and design, as well as process optimisation, re-
make goods and services accessible on a global scale. engineering, change management and organisational buy-in.
See also: Financial Management and Taxation See also: Information and Communication Technology
Information and Communication Technology Supply Chain Management and Logistics

Outcomes-Based Monitoring and

Evaluation Implementation Process Modelling for Business Operations

BUSINESS PROCESS MANAGEMENT

___________________________________________ ___________________________________________

COURSE CODE COURSE CODE

P001651 P003574

MODE OF DELIVERY MODE OF DELIVERY

Contact sessions Contact sessions

DURATION DURATION
5 contact days 3 contact days

CERTIFICATE CERTIFICATE
Successfully completed Successfully completed

The Outcomes-Based Monitoring and Evaluation Implemen- The Process Modelling for Business Operations short course will
tation short course will provide you with a practical and theoretical introduce you to best-practice industry process modelling standards
framework for understanding and implementing the monitoring and in order to equip you with a solid understanding of practical tools
evaluation (M&E) process in the operational business environment. and techniques for business processes modelling in preparation
While it may be biased towards developmental work, it nevertheless of analysis and improvement of business process performance.
provides knowledge that is especially suited to the aim of M&E Business process modelling is essential to business management
programmes, projects and performance in a bid to generate the success and documenting all the processes aids communication
desired results in an organisation. The course takes a closer look at throughout an organisation. This has always been a key aspect of
concepts of M&E, problem analysis, results-based management, M&E quality management programmes, business process re-engineering
readiness assessment, frameworks, selecting indicators, outcome and ongoing improvement approaches. The course emphasises the
statements, data-related considerations, techniques for monitoring importance of creating aligned viewpoints and context for process
and analytical categories of evaluation. modelling in the business environment.
See also: Information and Communication Technology
Supply Chain Management and Logistics
www.enterprises.up.ac.za 9
 Programme in Office Management
BUSINESS MANAGEMENT AND ENTREPRENEURSHIP | SHORT COURSES

for Administrators and Executive Assistants Business Rescue Decision Making

___________________________________________ ___________________________________________

COURSE CODE COURSE CODE

P001794 P000160

MODE OF DELIVERY MODE OF DELIVERY

Contact sessions Contact sessions

DURATION DURATION
18 contact days 3 contact days

CERTIFICATE CERTIFICATE
Successfully completed Successfully completed

The Programme in Office Management for Administrators and The Business Rescue Decision Making short course aims to expose
Executive Assistants will provide you with the requisite advanced participants to “rescue situations” and decision making to drive
skills in your secretarial role to perform your daily responsibilities more the turnaround process. Extensive coverage is given to operations,
effectively. The programme will assist you in developing capabilities marketing, sales, human resources, strategy and management during
to work well under pressure, successfully multitask and effectively a “rescue”. The course focuses on decision making and reflecting on
coordinate tasks in a fast-paced work environment. During this the results of the decisions made. Through simulation and group
programme, you will not only gain the skills and knowledge required work, two to three facilitators support and enable experiential
to become an efficient office assistant by learning office strategies, learning. The course focuses on teaching delegates the ability to
but you will also become expertly proficient in prioritising daily tasks, deduce the causes of decline in the venture by applying models
keeping a highly organised work environment and completing tasks in practice for decision strategies, and to take key decisions for an
in a shorter period of time. appropriate rescue plan.
See also: Marketing, Communication and Languages

Total Quality Management Certified Rescue Analyst Programme

___________________________________________ ___________________________________________
BUSINESS RESCUE

COURSE CODE COURSE CODE

P002019 P003514

MODE OF DELIVERY MODE OF DELIVERY

Contact sessions Contact sessions

DURATION DURATION
3 contact days 8 contact days

CERTIFICATE CERTIFICATE
Successfully completed Successfully completed

The short course in Total Quality Management will introduce you to The Certified Rescue Analyst Programme will introduce you
contemporary tools and techniques in quality control that will enable to the newly established rescue regime following amendments
you to articulate and implement quality improvement processes in to the Companies Act 71 of 2008 with the aim to ultimately gain
the workplace in line with the total quality management philosophy. levels competency and proficiency in preparation for the eventual
In today’s world, customer satisfaction and competitiveness are qualification of certified business rescue practitioner. The programme
a function of quality levels, and individuals with the capacity to therefore prepares you with the knowledge of all issues relevant to
successfully implement total quality management are becoming the business rescue practitioner through basic theory and practice
indispensable assets to any organisation. Total quality management examples. During the programme you will also gain the necessary
is based on the principle that every member of staff must be skills to demonstrate your understanding of all the elements of and
committed to maintaining high standards of work in every aspect of relevant to the tasks that are commonly executed by the business
a organisation’s operations. rescue practitioner.
See also: Supply Chain Management and Logistics See also: Law and Human Rights

10 © Enterprises University of Pretoria (Pty) Ltd

Agricultural Entrepreneurial Management Advanced Course in Bioentrepreneurship

BUSINESS MANAGEMENT AND ENTREPRENEURSHIP | SHORT COURSES

___________________________________________ ___________________________________________

COURSE CODE COURSE CODE

P005988 P003006

MODE OF DELIVERY MODE OF DELIVERY

Contact sessions Contact sessions

DURATION DURATION
5 contact days 3 contact days

CERTIFICATE CERTIFICATE
Successfully completed Successfully completed

The Agricultural Entrepreneurial Management short course The Advanced Course in Bioentrepreneurship takes you as aspirant
presents you with a unique learning experience as emerging bioentrepreneur to a more progressive level of practical knowledge
agri-entrepreneur to equip you with requisite skills for personal and application in the biotechnology sector with a specific focus on
entrepreneurial development. The course focuses on a clear the pharmaceutical and manufacturing industries. Although small,
differentiation between the entrepreneurial farmer and the the South African science and technology sectors have recently
small-scale farmer and also introduces you to the impact of received much support from government through the development
agri-entrepreneurship on the southern African socioeconomic of new entities and start-up companies aimed at providing financial
environment. The effective and efficient management of the and other support to would-be technology entrepreneurs as well
agri-business is discussed, as well as functional areas of general as through intellectual property generated from publicly funded
management. After completing the course, you will be able to research. This is a move towards a knowledge economy and the
understand the complexities of the agricultural value chain to development of stronger science and technology sectors as priority.
conduct business and establish an entrepreneurially orientated agri-
business.
See also: Agriculture and Food Security
Communication and Sales Toolkit
Bioentrepreneurship for Start-up Companies

ENTREPRENEURIAL DEVELOPMENT
___________________________________________ ___________________________________________

COURSE CODE COURSE CODE

P001679 P003516

MODE OF DELIVERY MODE OF DELIVERY

Contact sessions Contact sessions

DURATION DURATION
5 contact days 3 contact days

CERTIFICATE CERTIFICATE
Successfully completed Successfully completed

The Bioentrepreneurship short course focuses on the application The Communication and Sales Toolkit for Start-up Companies
of business principles aimed at entrepreneurs in the biotechnology short course in is aimed at coaching members of start-up companies
sector and anyone who may have an interest in aspects related to in practical yet effective communication and sales tools (as
bioentrepreneurship. Biotechnology is the application of science and instruments of engagement) that can be used to present products
technology to living organisms for the production of knowledge, or services to prospective clients with considerable confidence and
goods and services. Biotechnology is considered a major new higher levels of engagement. The engagement with prospective
commercial activity in the innovation sphere following the possible clients is about more than mere promotional meetings, and during
decline of activity in the information and communication technology this course you will be introduced to the tools, techniques and
sector. Through their involvement in biotechnology, entrepreneurs skills that are important to affect an impactful encounter driven by
have an unparalleled opportunity to develop and commercialise appropriate presentation strategies and promotional tools that can
new products and services, and to develop and grow their own be used to your advantage.
businesses. See also: Marketing, Communication and Languages

www.enterprises.up.ac.za 11
 Finance in Small Businesses:
BUSINESS MANAGEMENT AND ENTREPRENEURSHIP | SHORT COURSES

eSkills for Entrepreneurs Are You Really Making a Profit?

___________________________________________ ___________________________________________
8
COURSE CODE COURSE CODE
P003343 P006575

MODE OF DELIVERY MODE OF DELIVERY

Contact sessions or Fully online (Self-paced) Contact sessions

DURATION DURATION
2 contact days or 16 hours online 3 contact days

CERTIFICATE CERTIFICATE
Successfully completed Successfully completed

The eSkills for Entrepreneurs short course provides you as The short course Finance in Small Businesses: Are You Really
entrepreneur the opportunity to better understand technology and Making a Profit? is aimed at small business owners who are seeking
see how it can assist you in growing your business. The course will to increase their profits, reach a genuine profitability scale and
help to optimise your communication skills through technology, achieve long-term sustainability in any of their business endeavours.
not only with your employees, but also with your suppliers and The course will equip you with essential knowledge of the real
customers. During the course, you will also start to understand the meaning of profitability, the difference between profit and cash,
benefits of social media and how it can be used to help a business how to manage added value to products or services, growing your
grow. This course is a great way for entrepreneurs and small business prospects with the aim of growing profits, as well as practical skills to
owners to start to explore the important role technology can play in prevent overtrading of goods and services in your chosen business
their business. industry and/or target market segment.
See also: Information and Communication Technology See also: Financial Management and Taxation

Finance in Small Businesses: Funding for Small Businesses:

Are You Charging the Right Price? How to Access Funding
___________________________________________ ___________________________________________
ENTREPRENEURIAL DEVELOPMENT

COURSE CODE COURSE CODE

P006572 P006573

MODE OF DELIVERY MODE OF DELIVERY

Contact sessions Contact sessions

DURATION DURATION
3 contact days 3 contact days

CERTIFICATE CERTIFICATE
Successfully completed Successfully completed

The short course in Finance in Small Businesses: Are You Charging The short course in Funding for Small Businesses: How to Access
the Right Price? is critical if you are a small business owner – or Funding will help you as small business owner or senior manager
senior manager responsible for the financial decision-making with the practical skills and knowledge to be able to write high-
process – and need informed and accurate information to price your quality tenders and proposals for acquiring the necessary funds
goods and services appropriately. Neglected by many role-players and support to get your new business and/or products/projects
in the small business and entrepreneurship ecosystem, business off the ground. The course specifically addresses the scope and
owners are often not clear on the right price to charge. This course methodologies of proposal writing by focusing on the common
will equip you with the skills and knowledge to make good pricing prerequisites for funding projects, private-sector versus public sector
decisions by understanding your financial goals, classifying different products, how to access these products, as well as the essential
costing models, ensuring a return-on-investment and supporting requirements usually demanded by funding companies’ specific
sustainable business practices. proposal and tender processes.
See also: Financial Management and Taxation

12 © Enterprises University of Pretoria (Pty) Ltd

Small Business Sales: Starting a Business:

BUSINESS MANAGEMENT AND ENTREPRENEURSHIP | SHORT COURSES

How to Close the Deal Financial Management
___________________________________________ ___________________________________________

COURSE CODE COURSE CODE

P006574 P005360

MODE OF DELIVERY MODE OF DELIVERY

Contact sessions Contact sessions (Workshop)

DURATION DURATION
3 contact days 1 contact day

CERTIFICATE CERTIFICATE
Successfully completed Successfully completed

The short course in Small Business Sales: How to Close the Deal The Starting a Business: Financial Management workshop
will aid you as small business owner (or senior manager responsible specifically focuses on introducing you to the concepts and principles
for closing sales) to achieve better sales results through the requisite of entrepreneurship and small business management, with an
sales process skills and awareness. During the course, you will gain emphasis on financial management of small businesses. If you have
invaluable skills in gathering market information, identifying new never operationalised your business idea before, this workshop is
prospects and opportunities, segmenting your particular target ideal to introduce you to the pre-start-up and start-up processes and
market and designing a unique value proposition that will close principles that are vital to the establishment of long-term success
the deal time and again. You will also come to understand the sales and sustainability in entrepreneurship. Critical skills, such as the
process more comprehensively and follow it with precision in order content, strategies and processes of entrepreneurship, creativity,
to achieve the best results going forward. innovation and opportunity recognition, as well as an introduction
to basic business skills, are included in this workshop.
See also: Financial Management and Taxation
Starting a Business:
Cash Flow Management Starting My Business
___________________________________________ ___________________________________________

ENTREPRENEURIAL DEVELOPMENT
COURSE CODE COURSE CODE
P005361 P003344

MODE OF DELIVERY MODE OF DELIVERY

Contact sessions (Workshop) Contact sessions

DURATION DURATION
1 contact day 5 contact days

CERTIFICATE CERTIFICATE
Successfully completed Successfully completed

The Starting a Business: Cash Flow Management workshop The Starting My Business short course equips you with the necessary
introduces you to the concepts and principles of entrepreneurship skills to start a business that is aligned with your passion and drive to
and small business management with the aim to equip you with the get a successful start-up off the ground by introducing you to the
tools to start your own business. If you have never operationalised concepts and principles of entrepreneurship and small business
your business idea before, this workshop is ideal to introduce you management. The course follows a very practical, opportunity-driven
to the pre-start-up and start-up processes and principles that are and flexible methodology in order to encourage you to participate
vital to the establishment of long-term success and sustainability in and engage in the learning experience by exposing you to different
entrepreneurship. Critical skills, such as the content, strategies and case studies, examples and real-life applications. Presented by highly-
processes of entrepreneurship, creativity, innovation and opportunity skilled and international experts in the field of entrepreneurship, the
recognition, with specific reference to cash flow management, are course focuses on starting your business successfully.
included in this workshop.
See also: Financial Management and Taxation

www.enterprises.up.ac.za 13
 Growing My Business Starting My Agri-Business
BUSINESS MANAGEMENT AND ENTREPRENEURSHIP | SHORT COURSES

___________________________________________ ___________________________________________

COURSE CODE COURSE CODE

P003346 P003594

MODE OF DELIVERY MODE OF DELIVERY

Contact sessions Contact sessions

DURATION DURATION
5 contact days 5 contact days

CERTIFICATE CERTIFICATE
Successfully completed Successfully completed

The Growing My Business short course focuses on the growth phase The Starting My Agri-Business short course provides you with
of a recent start-up or small business and encapsulates innovation a dynamic, high-impact and technology-driven skills training
as a core driver of growth. The course will assist you in establishing intervention aimed at small agri-business owners by helping you to
new, high-flying business endeavours that will make a significant add real value to the southern African entrepreneurial ecosystem
difference in your immediate market environment with the eventual and agricultural landscape. The synergetic training process that
aim to get a bigger slice of the market share. The course is presented forms part of this course creates the perfect pipeline for agricultural
on a more advanced level of strategic thinking and application, but enterprise development by focusing on how to identify and develop
caters for small business owners and entrepreneurs in all branches a good agri-business idea, perform viability studies for sustainability,
of industry who need to look at reshaping their businesses for draft a basic agri-business plan, as well as exhibiting and developing
profitable growth. the skills and knowledge base needed to establishing a new business
by setting your own agri-scene.
See also: Agriculture and Food Security

Technology Entrepreneurship
Managing My Business Development Course
___________________________________________ ___________________________________________
ENTREPRENEURIAL DEVELOPMENT

COURSE CODE COURSE CODE

P003345 P003579

MODE OF DELIVERY MODE OF DELIVERY

Contact sessions Contact sessions

DURATION DURATION
5 contact days 2 contact days

CERTIFICATE CERTIFICATE
Successfully completed Successfully completed

The Managing My Business short course is essentially designed The Technology Entrepreneurship Development Course is
to directly address the critical business management component driven by the strategic intent of the small business development
of start-ups or small businesses. The course provides you with an environment in support of ongoing efforts to encourage and develop
extremely practical and outcomes-based training experience to entrepreneurship and small enterprise development in South Africa.
develop and/or enhance your managerial skills further, by specifically The course is largely based on the notion that the small, micro and
focusing on optimising business management techniques, processes medium enterprise (SMME) sector is not only crucial on an economic
and procedures. The course also looks into the operational aspects of growth level, but is also paramount in integrating and incorporating
running a small business venture on a day-to-day basis by employing the successful performance of SMMEs in a technology-enabling
real-life case studies, business management objectives and strategic environment. This course provides you with such an environment in
thinking methods for the successful and effective delivery of order to plan, engage and grow your business with ease in a user-
products and/or services to your business’s market segment. friendly system.

14 © Enterprises University of Pretoria (Pty) Ltd

 BUSINESS MANAGEMENT AND ENTREPRENEURSHIP | ADVISORY SERVICES
Business Management and Entrepreneurship
RESEARCH AND ADVISORY SERVICES

We deploy multifaceted teams of experts that provide customised and

innovative research and advisory services for a competitive edge shaped
around our ability to put science into practice.

Our operating paradigm is shaped around solutions applications in relation to

real-world challenges experienced by our clients, as well as daily challenges
in our communities and society. With this in hand, we offer a diverse range of
empirical, business-to-business Research Solutions across the full lifecycle
of projects:

• Branding advisory
BUSINESS • Broad-Based Black Economic Empowerment (B-BBEE) scorecard optimisation
DEVELOPMENT • Business case development
SUPPORT (BDS) • Business model validation
PROGRAMME • Community-based agro-processing
• Cooperative development and support
• Customer needs evaluation
• Digital marketing
• Enterprise supplier development
• Feasibility studies
• Ideation
• Micro-enterprise advisory
• New market access advisory
• Opportunity validation
• Portal development
• Product development
• Technical validation of business concepts and business cases

• Advanced staffing technologies and systems

BUSINESS • Benchmarking against researched world class best practices
MANAGEMENT • Business development and support
• Business rescue research
• Business turnaround plans and strategies
• Client satisfaction and perception surveys
• Development and review of business plans
• Feasibility and due diligence studies
• Leadership development
• Mentorship and coaching
• Organisation development interventions
• Organisation performance diagnostics
• People balance sheet planning and implementation
• Sector research, surveys and analyses
• Skills, knowledge and competency assessments
• Stakeholder engagement and surveys
• Supporting, mentoring and developing Small, Medium and Micro Enterprises (SMMEs)

www.enterprises.up.ac.za 15
 • Actuarial valuation and consultation
BUSINESS MANAGEMENT AND ENTREPRENEURSHIP | ADVISORY SERVICES

FINANCIAL • Behavioural financial risk profiling assessments and development of associated tools
MANAGEMENT • Business taxation and strategy development
• Cost benefit analysis
• Credit risk analysis
• Due diligence studies
• Financial impact assessments
• Fraud risk management
• Income predictor and segmentation model development
• Price modelling
• Property taxation in Africa
• Risk management and modelling
• Tax legislation and governance in Africa
• Tax policy and tax administration on the African continent

• Alignment of research agendas with strategic plans

STRATEGIC • Business process mapping and improvement
PLANNING • Design and development of business performance and evaluation frameworks
• Design and development of strategic business models
• Facilitation of strategic planning sessions
• Organisational design and structuring
• Organisational diagnostics
• Policy development aligned with business strategies and processes
• Review and development of annual performance plans
• Review and development of strategic plans
• Development and empowerment of clients’ own staff in all of the above

• Logistics, warehousing and transport management

SUPPLY CHAIN • Procedure and process development
MANAGEMENT • Procurement implementation
• Procurement management
• Procurement policy development
• Relationship management and resilience
• Risk and operations management
• Supply chain design and networks
• Supply chain integration and resilience
• Supply chain strategy

• Turnaround and restructuring:

TURNAROUND – Viability assessments (Fire Assessment)
MANAGEMENT – Risk management
AND BUSINESS – Labour law (facilitation of retrenchments)
RESCUE – Performance improvement
– Debt restructuring and securitisation
– Recovery strategies
– Business restructuring
– Pre-packaged business rescue plans
• Business rescue:
– Chapter 6: Business Rescue Proceedings
– Business plan evaluation
– Creditor and shareholder advice
– Post Commencement Financing (PCF) evaluation and structuring
• Liquidation:
– Post-mortem analysis
– Insolvency inquiries
– Cross-border insolvency

For more information about our full offering of research and advisory services, visit
www.enterprises.up.ac.za/research-solutions

16 © Enterprises University of Pretoria (Pty) Ltd

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www.enterprises.up.ac.za 17
Credit-bearing courses ℗
The following credit-bearing courses provides you with an entry point to formal degree programmes exclusively presented by
the University of Pretoria (with credits afforded towards the specified degree modules):

Faculty of Economic and Management Sciences Module code and credits

Advanced Programme in Labour Relations Management ABV700
Basic Course in Financial Investigation FRA710 (20 credits)
Economic Crime Schemes FRA701 (20 credits) | FRM802 (15 credits)
Fraud Risk Management FRA702 (20 credits) | FRM801 (15 credits)
Interviewing Skills for Fraud Examiners and Auditors FRA708 (20 credits)
Investigation and Management of Cyber and Electronic Crime FRA707 (20 credits) | FRM805 (15 credits)
Investigation of Financial Crime FRA703 (20 credits) | FRM804 (15 credits)
Labour Relations ABV320 (20 credits)
Law for Commercial Forensic Practitioners FRA704 (20 credits) | FRM803 (15 credits)
Module in Advanced Module in Basic Taxation (Graduate Level) BEL300 (40 credits)
Module in Advanced Module in Basic Taxation (Postgraduate Level) BEL751 (40 credits)
Module in Basic Taxation BEL200 (40 credits)
Money Laundering Investigation and Detection FRA705 (20 credits) | FRM806 (15 credits)
Prevention and Detection of Procurement and Contract Fraud FRA709 (20 credits)
Programme in Empowering Responsible Leaders in Local Government OBS781 (20 credits)

Faculty of Health Sciences Module code and credits

Online Course in Higher Exercise Science and Personal Training FLG331 (18 credits)
Online Course in Neuroscience Visual Skills Testing and Training FLG211 (12 credits)
Online Course: Introduction to Neuroscience Coaching FLG327 (30 credits)

Faculty of Humanities Module code and credits

Advanced Course in Employee Assistance Programmes UPO923 (15 credits)
Cross-Cultural Communication LCC715 (20 credits)
Sport Facilities and Events Management MBK709 (27 credits)

School of Public Management and Administration Module code and credits

(credits towards enrolment in the Master’s in Public Administration [MPA])
Strategic Capability and Leadership for Senior Managers PAD803 (20 credits)
Programme and Project Management for Senior Managers PAD804 (10 credits)
Public Financial Management for Senior Managers FHB800 (20 credits)
People Management and Empowerment for Senior Managers HPB801 (20 credits)
Public Policy, Problem Solving and Analysis for Senior Managers OXA800 (10 credits)

Successful completion of credit-bearing short courses entails that a candidate who otherwise complies with all the admission requirements for corresponding
formal degree programmes – as published annually in the respective year faculty year books of the University of Pretoria – may upon registering for the formal
programme obtain credits for the corresponding degree modules. Normal application processes for admission to formal programmes at the University of
Pretoria must be followed. Certificates of successful completion of credit-bearing short courses issued by Enterprises University of Pretoria must be submitted
during the application for recognition of allocated credits.

Licensed content
• CCNA® and CCNP® are registered trademarks and used under licence of Cisco Systems, Inc. (https://www.cisco.com).
• BABOK® Guide is a registered trademark and used under licence of the International Institute of Business Analysis
(http://www.iiba.org).
• Herrmann Whole Brain® Thinking System, Thinking Accelerator® and HBDIinteractive®are registered trademarks and used under
licence of Herrmann International (http://www.herrmannsolutions.com).
• Incoterms® is a registered trademark and used under licence of the International Chamber of Commerce (ICC) (https://iccwbo.org).
• JBCC® is a registered trademark and used under licence of the Joint Building Contracts Committee® NPC (http://www.jbcc.co.za).
• PMP®, PMI® and PMBOK® Guide are registered trademarks and used under licence of the Project Management Institute,
Inc. (http://www.pmi.org.za).

Copyright © 2019 Enterprises University of Pretoria (Pty) Ltd

All rights reserved.

No part of this publication may be reproduced or transmitted in any form or by any means, including photocopying and/or digital
reproduction, or by any information storage and retrieval system, without the copyright owner’s permission.

18 © Enterprises University of Pretoria (Pty) Ltd

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Shift to the solution that propels your businesses forward.

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Our Business Development Support (BDS) Programme is an all-inclusive solution

____________________________________________________________________________________________________________________
focused on any business entity that aspires to be more effective, efficient and
____________________________________________________________________________________________________________________
sustainable. The programme focuses on the “business” of the business and the
associated developmental trajectory required for growth.
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BUSINESS DEVELOPMENT SUPPORT (BDS) PROGRAMME
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SMME Enterprise and Supplier Corporate Social B-BBEE scorecard
development Development (ESD) Investment (CSI) optimisation
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© Enterprises University of Pretoria (Pty) Ltd

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Shifting knowledge to insight
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enterprises.up.ac.za/bds-programme
www.enterprises.up.ac.za
To download our free app visit enterprises.up.ac.za/mobile-app

Enterprise Building
140 Lunnon Road, Hillcrest

Private Bag X41, Hatfield, 0028

+27 (0)12 434 2500

+27 (0)12 434 2505

info@enterprises.up.ac.za

Shifting knowledge to insight

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