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MBA 204 Reflection Chapter 1

The document discusses key learnings from an operations management course, including that operations transforms inputs into outputs of greater value. It also discusses how operations, finance, and marketing must work together. The document then applies these concepts to BDO Unibank, noting that bank branches convert resources like paper and labor into financial services for clients. As the operations manager, the Branch Head makes decisions about staffing, capacity, and accommodating varying client needs to provide quality service and sustain relationships.

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Mary Shayne Serrano
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51 views2 pages

MBA 204 Reflection Chapter 1

The document discusses key learnings from an operations management course, including that operations transforms inputs into outputs of greater value. It also discusses how operations, finance, and marketing must work together. The document then applies these concepts to BDO Unibank, noting that bank branches convert resources like paper and labor into financial services for clients. As the operations manager, the Branch Head makes decisions about staffing, capacity, and accommodating varying client needs to provide quality service and sustain relationships.

Uploaded by

Mary Shayne Serrano
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Serrano, Mary Shayne C.

MBA 204
INTRODUCTION TO OPERATIONS MANAGEMENT

Key Learnings:

1. Operations is the system that gives off added value as it transforms inputs like raw materials

or labor into something of greater value may it be in the form of a product or service.

2. Operations Management is intertwined with the other functions of the business

organization, namely Finance and Marketing. The output of one is an input of the other.

These three must work together to have the best results. Failure to communicate may result

in future damage and cost.

3. With the importance of the operations to the success of the organization, the operations

manager must be fully equipped in making a major decision. He/she must be well-versed

in answering the 4Ws and How questions when it comes to analyzing situations. Good

knowledge of models and approaches to be used can suffice when it comes to basic

Forecasting, Capacity Planning, Location Facilities, Layout, Scheduling, Managing

Inventories, and Quality Control.

4. The prime objective of Operations Management is to know how the organization efficiently

provides to its customers the number of products and degree of services needed and the

right time of its delivery. This will avoid issues on over-inventory or shortages that can

cause additional costs or missed opportunities.

Application to Own Organization:

BDO Unibank Inc., under the Branch Banking Group, is responsible for catering the clients

with services needed for their deposit, withdrawal, fund transfers, card and loans application, and

the likes. Unlike the other groups of the organization, we cater to external clients.
The branches of the bank convert raw materials like papers, technology, and labor to

service that addresses clients’ financial needs.

How does the branch operate?

Every branch of the bank comprises three different sections that work together as a team.

First is the Marketing Section. This section creates a relationship with the clients. They practice

KYC or Know-Your-Client of which is very vital to build trust between the bank and its clients

that every transaction made is in good faith. Second, the accounting section, which role is to review

the practices of the branch adherent to the existing policies and procedures of the bank. And lastly,

the Cash Section, which role is to take charge in handling over-the-counter transactions like

deposits, withdrawals, and bank transfers.

With such a big responsibility at stake, Branch Head acts as an Operation manager that

supervises the people under the jurisdiction and makes sound decisions. Decisions that are

concerned with the quality of service, productivity, and timely response to clients. Since we are in

the banking industry, we have an infinite number of clients every day which is why the Branch

Head and its second line of officers have to come up with daily decisions onto matching staffing

levels and capacities with the forecasted demand. They rely on the previous data to predict the

transaction volume for the day.

Since the bank deals with money, all policies and procedures were written in black and

white. The organization expects compliance for the safety of all stakeholders. But since the client’s

need varies from one person to the other, the Branch Head is expected to make sound decisions

when it comes to accommodation of the client’s request to sustain the rapport.

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