PETS HAVEN: A ONE - STOP SHOP AND RESCUE

A Capstone Project Presented to the Faculty of

Institute of Computing Studies and Library Information Science

City College of Angeles

Angeles City

In Partial Fulfillment of the Requirement for the Degree

Bachelor of Science in Information Systems

By:

Natalie Claire M. De Guzman

Trixia M. Fabian

Carlos Steven Julian D. Gonzales

Ara Normarie M. Panganiban

 Pets’ Haven 2

May 20,2022

APPROVAL SHEET

This Capstone Project entitled “PETS’ HAVEN: A ONE-STOP SHOP AND RESCUE”
prepared and submitted by:

Natalie Claire M. De Guzman

Trixia M. Fabian
Carlos Steven Julian D. Gonzales
Ara Normarie M. Panganiban

In partial fulfillment of the requirements for the degree Bachelor of Science in Information
Systems, has been examined and is recommended for acceptance and approval for Oral
Examination.

MR. HARWIN C. MENDOZA MR. VINCENT C. BALLEVAR

Capstone Instructor Adviser

CAPSTONE COMMITTEE
After having been presented is hereby accepted by the Committee on Oral Examination
towards the fulfillment of the requirements for the Degree of Bachelor of Science in Information
Systems.

MR. MARK GIL Q. SUPERIO

Chairman

MR. FRANCISCO D. OLINGAY Name

Member Member

Noted by:

MR. HARWIN C. MENDOZA MR. MARK GIL Q. SUPERIO

Academic Coordinator, BSIS Dean, ICSLIS
 Pets’ Haven 3

ACKNOWLEDGEMENT

No good work, especially one of this scope and magnitude, can be done alone.

We, the researchers wish to thank our colleagues, friends, and loved ones who in the early days of

this capstone project have shared their time and knowledge. A special acknowledgement to our

parents for understanding, and supporting us throughout the entire research process.

We acknowledge the contributions made by the participants, for without them, the research

study would not be possible, they have shared their knowledge, opinions regarding this study.

We also want to thank our adviser, Mr. Vincent C. Ballevar for his guidance, advise and

recommendations leading to the betterment of this study. We likewise appreciate the effort of our

research instructor, Mr. Harwin C. Mendoza, in providing his basic bits of information in capstone

that led to the proper writing of the study and for every consultation of the capstone project.

Most of all, we bring the glory to God for enlightening our minds, for being our source of

wisdom and strength. None of this would have been successful without His help and guidance.
 Pets’ Haven 4

TABLE OF CONTENTS
APPROVAL SHEET

ABSTRACT

INTRODUCTION

Background of the Study

Statement of the Problem

Objectives of the Study

Delimitations of the Study

Conceptual Framework

Significance of the Study

METHODOLOGY 10

Research Design 10

System Development Methodology 10

Participant 12

Procedure 13

Design and Implementation 16

RESULTS

System / Application Outputs

Evaluation Results

DISCUSSION

Summary of Findings

Conclusions

Recommendations
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References

APPENDICES
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LIST OF TABLES

Table 1. Five Point Ordinal Scale 15

Table 2. Scale for Interpreting Evaluation Results 16

Table 3. Hardware Specifications for the Development 22

Table 4. Hardware Specifications for the Implementation 23

Table 5. Assessment of the Customers 25

Table 6. Assessment of the Service Providers 26

Table 7. Assessment of the Sellers 27

Table 8. Assessment of the IT Experts 28

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LIST OF FIGURES

Figure 1. RAD Methodology Diagram Error! Bookmark not defined.

Figure 2. Log In Page of Customer Error! Bookmark not defined.

 Pets’ Haven 1

ABSTRACT

This study aims to help pet owners and rescue lovers to connect and to acquire the needs

of their pets as well as those animals in need of rescue. This also helps them to communicate with

veterinarians who can share their knowledge on how to properly take care of pets and rescues. The

need for such application is based on the need to address some possible problems that pet owners

encounter especially in finding pet supplies to properly cater for their own pets or rescues,

bookings should there be a need to book for an appointment, and the growing need for animal

rescue foundations.

The system is an accessible web-based application that supports pet owners and rescuers

in their endeavor. In order to fulfil the project, the proponents used Rad Methodology for the

development of the system, which included interactive and incremental development and

solutions. The system was developed and designed using MySQL Server, XAMPP, HTML, CSS,

PHP, MYSQL, and JavaScript. It was also tested using the Windows 10 operating system. The

application was evaluated in terms of functionality, efficiency, compatibility, usability, reliability,

security, maintainability, and portability by sixty-five (65) users, and three (3) IT experts. All the

objectives were met according to the results of the evaluation process.

 Pets’ Haven 2

INTRODUCTION

Background of the Study Commented [1]: What is your main focus in your
system/study?

With the ever-growing relationships, humans have subjected pets to the majority of

neglect (Aimee C. Adams, 2017). People are always capable of bonding by building a strong

emotional attachment and even considering them as family members; This is especially true in

single-parent households, when a pet may be a valuable child companion (Carver, 2019).

With the continuous growth of technology and perpetual reliance on it, devices that

function electricity and multitudes of problem-solving in the palm of their hand may be the

problem-solvers they need for their most beloved best friends.

Daily activities were one of the most affected regions. Most veterinary facilities

introduced curbside treatment in response to the demand for social separation, with clients

waiting in their cars while their pets are inside. Many hospitals postponed their visits, and new

requirements (and expenses) regarding hygiene and personal protective equipment (PPE) were

implemented (Lori R. Kogan, Phyllis Erdman, Cori Bussolari, Jennifer Currin-McCulloch,

Wendy Packman , 2021).

Proper pet care is the first step to being a responsible pet owner and the understanding

that adopting a pet is a lifetime commitment to a furry family member who is dependent on him

for their health and well-being (Foundation, 2018).

And as proper pet care is the first step to being a responsible parent to the pet, it cannot

be disagreed that veterinarian services is in much higher demand than it ever was, in part because

pet owners are treating their pets differently. In one study, 95% of pet parents consider their pets
 Pets’ Haven 3

a part of their family. People are spending more on their pets, and they’re more willing to bring

them to the vet for regular checkups. (Plotts, 2022).

And with the propelling amounts of pricey veterinarian services and countless reports of

unethical and exploitative behaviors in the tourist sector, animal ethics is a problem. Animal Aid

Unlimited, a non-profit animal rescue organization, offers a counter-narrative to this primarily

negative story by redefining tourist–animal relations through volunteer tourism, in which tourists

assist in the rescue of domesticated street animals (Blaer, 2022).

The Philippine Animal Welfare Society (PAWS) was founded to protect animals from

violence, alleviate pain, fear, and suffering, and build a society based on humane ideals. The one-

stop-shopping experience, which became popular in 2004, had a significant impact on the

expansion of the dog and cat pet food sector. For all pet owners, this was a handy method to

shop. A veterinarian clinic, pet stores for supplies and pet food, and a parlor for pet grooming

services would be part of such a retail mall.

As the covid hit the Philippines, The COVID-19 pandemic altered everyone’s way of life

dramatically, and of the most noticeable effects is the increase in the number of individuals who

own dogs. Pet ownership has risen in recent years as individuals seek a substitute for human

socialization, which has been badly harmed by the virus. Where would pet owners seek pet

supplies, pet basics, and pet requirements in the Philippines?

Here in Pampanga, making spays and neutering operations more affordable to the general

public would assist overpopulation while eliminating ongoing cruelty to unwanted progeny. It

also eliminates antisocial behavior in unfixed animals (Cara Welfare Philippines, 2022). It has

always been important to address all of a pet's requirements with goods and services that meet
 Pets’ Haven 4

the highest quality, consistency, sustainability, integrity, and value-added support standards. At

the same time, encourage good animal care and raise public knowledge of animal welfare

(Shoppe, 2020)

In conclusion, many of the everyday devices can be of used for the animals and pets in

dire need of help and are at the mercy of humans; humans consider fellow furry companions as

their family. However, it would be in the best intentions to treat them as humanely as possible as

they have loved their owners unconditionally.

Statement of the Problem

Acquiring the needs of pets can sometimes be hard and costly. With that in mind, this study

will focus on the following problems:

1. The lack of one-stop and easy ways to avail pet supplies and services. Pet owners face

difficulties in providing their pets with the supplies and services they need because they

usually need to go to different physical stores to buy pet supplies; as the long queues go

on, the suffering of the pets goes on.

2. Pet owners alike are astounded by the prices and other fees needed to have proper pet care,

resulting in them settling with cheaper healthcare that puts their pet and the owners on a

much more dangerous and malpractices of the veterinarian. Commented [2]: how? how and what are your basis in the
prices?

3. As people advocate for the animals, there has been a continuous need for platforms that

promote animal rescues. Commented [3]: is your system is connected to City Vet or
any foundations?
 Pets’ Haven 5

Objectives of the Study

This study aims to provide an easier way for pet owners to acquire the needs of their pets,

and also to make it easier to rescue animals. This study will focus on achieving the following goals:

1. To create an online pet needs store for pet owners to have accessibility to a one-stop shop

at the comfort of their homes. Commented [4]: Will study will provide suggestions like
hospital, pet shop in the area?

2. To provide pet owners with a list of different pet service providers from which they can

choose one that they prefer and set an online appointment with.

3. To allow users to reach out to the platforms and help them promote the rescue of animals. Commented [5]: What is your plan in reaching out or
promoting the platform for rescuing animals'?

Scope of the Study

This study focuses on the creation of a website for pet owners who want an easier way to

provide the animals their needs. It consists of different modules that address the users’

requirements. This study specifically covers the following:

1. System Admin Module — The system administrator may monitor client accounts in this

module, as well as the revenue streams. The admin can remove inappropriate and/or

reported posts and accounts. Furthermore, the admin receives users’ input on the system

and utilizes it as a foundation for enhancing it. Commented [6]: This is where your will put the sign-
up/registration of clinics, pet store and foundations

2. Customer Module — customers, as primary users, may register, log in, and log out of their [/]This is also the module where you as the admin should be
able to monitor your clients accounts and where you can
monitor your revenue streams
accounts in this module. Signing in gives them the ability to link their accounts on their Commented [7]: What requirements are necessary for me
to qualify and rent space in your platform, if I am a vet clinic
or pet store
devices. In this module, the customers may browse, and avail different supplies and
Does it also involve selling pets? no
services posted in the marketplace. They may also call rescue foundations should there be Commented [8]: Who will be responsible for the system
admin?

an animal in need of rescue, or if they decide to donate or adopt a rescue. Commented [9]: [/]Why it is named as fur parent module?
 Pets’ Haven 6

3. Pet Supplies Seller Module — Included in this module is the registration module of sellers,

and the profile of their pet supplies shop. Sellers may post the items they are selling to

make it available for the costumers.

4. Pet Service Provider Module — This module includes the registration module of service

providers, and their profiles. They will provide information about the services they offer,

and their backgrounds so that fur parents may fully evaluate their performance and review

their histories, and from there fur parents may then set an appointment with them. Commented [10]: Can I do both as a pet service provider
and seller?

5. Pet Rescue Foundation Module — Included in this module is the registration module of

pet rescue foundations, and their profiles. The foundations may post their information

including their location, emergency contact details, etc. They may also post their rescued

pets to get donations from other users, or to have them adopted. Commented [11]: How will you process the rescuing?

Delimitations of the Study Commented [12]: Too much delimitation than scope

The study will not cover the following:

1. The system will not be liable for any big purchases made by the users from the shops. Commented [13]: Does it mean it will not cover the delivery
Commented [14]: How will you process the transaction in
purchasing?
2. If the customer purchased from the physical store, the system will not be liable for returns

and refunds.

3. The system will not handle any major dispute between the user/customer and the pet

service providers should problems arise.

4. The system does not have its own courier system. The seller will have to be the one to go

to a delivery company to have their orders delivered to the customers.

5. The system does not have its own call center for animal rescues. The contact details Commented [15]: [/] But it will provide hotlines for animal
rescue?

available on the website are those that are of the rescue foundations themselves.
 Pets’ Haven 7

6. The system does not provide a means of donation. Rather, the animal rescue foundations

will be the one to put their preferred means of accepting donations. Through this they will

be able to access their donations anywhere, and anytime they need to.

7. The system cannot provide notifications. All transactions may be tracked on each user’s

profile

Conceptual Framework

The researchers used the system approach input-process-output in describing the

conceptual framework of the study. As the shown in the IPO framework, the input consists of the

knowledge requirements, the background of the study, and the hardware and software

requirements. The next part is the process required in completing the system. Starting with the

gathering of the initial requirements, followed by the prototyping cycle, then the development and

testing of the system, and finally, the updating of the system. The output of this study consists of

the implementation of the expected system. The Pets’ Haven: A One Stop- Shop and Rescue. A

website system for animal lovers. (See Appendix B)

Significance of the Study

The study will be beneficial to the following:

1. To the Animals. Through this website, animals, both those belonging in a household and

those who need to be rescued, will be provided with their needs.

2. To the Pet Owners. The system will offer an easier way for pet owners to fulfill the needs

of their pets.
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3. To the Pet Supplies Entrepreneurs. Pet supplies entrepreneurs will be provided an

opportunity to reach customers wherever they are through an online platform where they

can sell and promote their products.

4. To the Pet Service Providers. Pet service providers such as veterinarians, pet groomers,

and pet day care will be given opportunity to find clients, promote their services, and even

ease their schedules with their clients.

5. To the Foundations. The system promotes animal rescues. Through the system, animal

rescue foundations will be called whenever there is an animal in need of rescue. The system

can also help them earn donations, and also make it easier for rescues to find a new home. Commented [16]: Does it mean your system will have a
means to collect donations? Processing of donations?

6. To the Researchers. The researchers will acquire knowledge on how to develop and

maintain an online marketplace. The system will also help them allocate the resources and

needs of the parties mentioned.

7. To the Future Researchers. Future researchers may use this study as a reference for their

research.

Definition of Terms

1. Animal Rescue Foundation – this refers to organizations that are founded to rescue stray

animals in need of help.

2. Customer – this term refers to the users who will avail the products and services, as well

as view the rescue foundations.

3. Fur Parents – this term was used to refer to the pet owners.

4. One-stop Shop – this refers to a business that offers multiple goods and services in one

shop.
 Pets’ Haven 9

5. Pet Needs - refers to meeting a pet's basic needs for food, water, and ventilation, helping

protect it from injury or illness.

6. Pet Service - refers to the act of service where domestic animals are groomed and fed.

7. Pet Service Provider – this term refers to professionals who provide services to animals

such as veterinarians, and pet groomers.

8. Pet Supplies Seller – this refers to entrepreneurs who sell pet supplies such as food, pet

accessories, grooming supplies, and toys.

9. Pet Supplies – this refers to a store or a retail business where one can buy animal and pet

care needs.

10. System Administrator – refers to the people who monitor, maintain, and manage the

website. The have access to all the data that goes in the system.

11. User Experience (UX) - this term refers to the interaction users have with the system.

12. User Interface (UI) – this term refers to the web design that is interactable by the users
 Pets’ Haven 10

METHODOLOGY

This chapter discusses the methods that the researchers will utilize in the development of

the system. It also presents the research design, respondents, sampling technique, instruments,

preparation and validation of the instrument, data gathering procedures, and tools that the

researchers will use in the study.

Research Design

This part of the study is concerned with the methods to be used in order to come up with

the proper materials needed to establish the problem and formulate its solution

Descriptive Research Method. According to Sahin and Mete (2021), descriptive research

"aims to accurately describe a research problem." It is best used if the researcher wants to identify

the subject and validate a hypothesis. Gay (1992:217) states that descriptive research is used to

bring answers or solutions to the present state of the subject.

The researchers found the descriptive research method to be the most suitable method for

the study. This is because the study aims to present a solution that will offer more efficient means

to avail the necessities of animals.

System Development Methodology

As system development grew, there was a need to systemize the process of system

development and design a set of procedures necessary for any system development to increase the

productivity of the organization and the group of individuals working in that organization. The

System development process (SDM) is a routine procedure used in an organization to carry out

each step required to assess, design, install, operate, and maintain information systems. It is

advantageous for businesses to adopt an IS development using the systems development approach

(K. Saravanan, 2017).

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Rapid Application Development

RAD methodology, unlike structured methodologies, presents fewer phases which involve

the developers, and the end-users. RAD methodology also offers faster development of system at

a much lower cost. (Geambaşu, Iulia Ionel Jianu & Gavrilă, 2011) Considering the amount of time

and resources, the scale of the proposed system, and the size of the development team, the

researchers have found RAD methodology to be the most suitable system development

methodology for the proposed system.

The RAD model used in this study consists of four phases as follows:

1. The Requirement Planning

In order to address the requirements, the team will create a system design at this phase,

which is also the phase when expectations are brought to the table and discussed. They will also

go over how to accomplish the project's objectives, deadlines, and budget, as well as any

challenges or problems that need to be resolved. In this stage, the proposed system will be used

to establish project requirements. Teams, users, and developers also require communication in

order to address issues and formulate plans.

2. The User Design

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This phase will move to implement the blueprint they built serving as a guide after they

have set the requirements. It is a method for ensuring client satisfaction, receiving feedback, and

observing the project's prototype copy. This stage will help developers to understand what

system development clients want. It also modifies the design to ensure that the client is satisfied

for the outcome

3. The Rapid Construction

This phase is the fast stage. Since the users’ problems and changes are addressed during

the iterative prototyping phase, developers will able to construct the final working model faster.

During this phase, the system is thoroughly tested to make sure the outcome meets the goals and

the expectation of the client. Developers will enhance every area of the product, and then the

client will suggest alteration or give new ideas that solve problems as they are discovered.

4. Cutover

The final product or system will be launched in the final phase to see if the operation

process actually works. The user training where the new system will be tested and the staff

trained so they are familiar with the interface of the released product. This stage is where the

developers solve the technical problems that come during early prototype and make

improvements as they prepare the product for release.

Participants

This part of the study discusses the sampling and procedure the researchers will use in

acquiring the research participants. It also defines the potential participants that will participate

in the study.

Researchers use sampling when the whole population is too limited to participate in the
 Pets’ Haven 13

study. A sample is when a small portion of the population participates in a study and represents

the whole population. Purposive sampling is the deliberate choice of a participant due to the

qualities the participant possesses. It is a non-random technique that does not need underlying

theories or a set number of participants. (Etikan I., Musa S.A., and R.S. Alkassim, 2016).

Due to the limited amount of time and resources available and also the restrictions

implemented because of the pandemic, the researchers will use purposive sampling in selecting

the participants for the study. The participants will be divided into groups as follows: fifty (50)

potential customers; five (5) potential sellers; five (5) potential service providers; five (5)

potential rescue foundations; five (5) potential couriers; and three (3) IT experts. All of whom

will be coming from Pampanga and will assess and test the system and answer evaluation

questions about it.

Procedure Commented [17]: For the procedures make sure to include

evidence when you conducted them like interview questions,
interview report, observation report which will reflect in the
appendices
This part of the study tackles the methods the researchers will use in gathering data and

information.

Interview Commented [18]: how did you conduct the interview? did
you interviewed rescue foundations? Can you give us atleast
2 names of those rescue foundations?

According to Steinar Kvale, S Brinkmann (2007), research interview is a conversation in

which the interviewer and the interviewee interact to construct knowledge, ideas and opinions.

The researchers will use this method to personally obtain information from the participants,

especially regarding their experiences. The gathered information will then be considered in

creating the system.

Observation
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Observation research is a type of qualitative study in which researchers observe

participants' ongoing activities in a natural setting to acquire more accurate insights. Hence, the

researchers will use this to gather more reliable insights, and capture data on what participants do

as oppose to what they say they do.

Web Research

Web Research is a method of researching where in the researcher uses the modern

technology, particularly the Internet, in seeking information about a certain topic. The

researchers used this method mostly to look for related studies and literatures in order to make

the paper more credible. Furthermore, the web was also used in exploring unfamiliar topics.

Evaluation Questions. Please refer to ISO 25010 for the criteria.

ISO 25010, or the quality model, is an evaluation system used to measure the quality of

the system. The quality model presents different quality characteristics which "will be taken into

account when evaluating the properties of a software product" ("ISO/IEC 25010," n.d.). The

quality characteristics as presented by ISO 205010 are as follows:

Functional Suitability. This refers to the degree to which the functions of the system meet

the specified needs.

Performance Efficiency. This characteristic refers to the number of resources which

affects the system's performance.

Compatibility. This criterion refers to the degree to which the system can work with or

share data with other system.

Usability. Measures whether different users can use the system under specific conditions.
 Pets’ Haven 15

Reliability. Measures if the system can work under different circumstances.

Security. Measures the security of the data stored in the system.

Maintainability. Refers to the system's adaptability to changes including modification,

and improvement

Portability. Refers to the system's ability to work under different environments.

Data Analysis

This portion of the study discusses the data analysis procedure which will be used in

analyzing the responds of the participants.

Ordinal Scale. The researchers will be using an Ordinal Scale, a tool researchers use to

gather information and draw findings. It allows the researchers to estimate how satisfied or

dissatisfied the users are with the system. According to Martin Schuerch (2021), Ordinal-scale

items, such as those that rate agreement with a statement on a range of *strongly disagree* to

*strongly agree*, are common in psychological research. The response distributions on ordinal-

scale items across situations is a typical research question. In the Ordinal Scale, the word ordinal

(order) ranks variables and allows the value to be as higher or lower on a scale, and this usually

has 6 to 10 questions from which people can choose and often comes with a measure for

satisfactory or likeableness.

Table 1. Five Point Ordinal Scale

NUMERICAL RATING DESCRIPTIVE EVALUATION

5 Very Satisfied

4 Satisfied
 Pets’ Haven 16

3 Neutral

2 Dissatisfied

1 Very Dissatisfied

Scale for Interpreting Evaluation Results

The result from the evaluation will be analyzed and interpreted for the equivalent mean

interpretation as shown in table 2.

Table 2. Scale for Interpreting Evaluation Results

MEAN INTERPRETATION

4.30-5.00 Excellent

3.50-4.29 Very Good

2.70-3.49 Good

1.80-2.69 Poor

1.00-1.79 Very Poor

Design and Implementation

Requirement Specification Analysis

This portion will present the features of each module.

1. System Admin Module Commented [19]: Where is the part where I can see how
much will I earned, get from the businesses who you your
platform?
a) Log in – from here, system admins may log in to the admin account, and access the

admin module of the website.

 Pets’ Haven 17

b) Admin dashboard – in here, the admin will see the dashboard providing the data

about the number of users, number of orders, bookings, sales reports, and other

reports. Admins may also view each of these in detail.

c) Reports tab – in here, admins will find the accounts and posts reported by users.

They may block these users.

d) Feedback tab – in here, admins will be able to view user feedback which will then

be used to improve the system.

2. Customer Module

a) Sign up/Log in – from here, users can create or access their account in the website. Commented [20]: If I am pet service provider or seller
where is the sign-up?

b) Shop Tab - in this tab, fur parents may browse, and purchase different pet supplies. How will you entice sellers/providers to use your platform?

Will there be subscription tiers? Plans? Free Trials?

c) Services Tab - in this tab, fur parents can find different service providers who offer Discounts? Etc

Include Terms and Conditions upon sign-up

the services their pets need. Once they find the one they prefer, they may set an

appointment with them.

d) Rescue Tab - in this tab, fur parents and other users, will find different animal

rescue foundations around Pampanga. Users may then donate to the rescues, and

they may also adopt rescues posted by the foundations.

e) My Orders - in here, users will find the supplies they've ordered along with the

status of each order.

f) My Appointments – in here fur parents will see the appointments they’ve set with

the service providers.

g) Report Feature - this feature allows users to report inappropriate posts and users.

h) Feedback Feature - this feature allows users to leave feedbacks about the system.
 Pets’ Haven 18

i) Edit Profile - this allows users to edit their profile including their name, their

picture. From here, users can also log out of their accounts.

3. Pet Supplies Seller Module

a) Sign up/Log in – from here, sellers can create or access their account in the website.

b) Seller Center - in here, sellers can view their accounts, and their shop.

c) My Products Tab - from here, sellers can add, edit, and delete products in their

shop.

d) My Orders Tab - from here, sellers can view the orders they have and the status of

each.

e) My Finance Tab - from here, sellers can monitor their sales.

f) Report Feature - this feature allows users to report inappropriate posts and users.

g) Feedback Feature - this feature allows users to leave feedbacks about the system.

h) Edit Profile - this allows sellers to edit their profile including their name, their

picture, and their store information.

4. Service Provider Module

a) Sign up/Log in – from here, service providers can create or access their account in

the website.

b) Service Provider Center - in here, service providers can view and edit their

accounts.

c) My Working Hours - in here, service providers may add and edit their working

schedule for clients to see.

d) My Bookings Tab - in here, the service provider may view the overview of their

bookings.
 Pets’ Haven 19

e) Report Feature - this feature allows users to report inappropriate posts and users

f) Feedback Feature - this feature allows users to leave feedbacks about the system.

g) Edit Profile - this allows users to edit their profile including their name, their

picture, and other information.

5. Rescue Foundations Module

a) Sign up/Log in – from here, rescue foundations can create or access their account

in the website.

b) Rescue Foundations Center - from here, admins of rescue foundations may view

their profile.

c) Our Rescues Tab - in here, admins of rescue foundations may post pictures and

information of animals they've rescued.

d) Adoption Tab - in here, rescue foundation admins may post pictures and

information of rescues who are ready for adoption.

e) Report Feature - this feature allows users to report inappropriate posts and users

f) Feedback Feature - this feature allows users to leave feedbacks about the system.

g) Edit Profile - this allows users to edit their profile including their name, their

picture, and also add their preferred means of accepting donations.

System Design and Specification

User Interface Design. This portion of the study presents sample screenshots of the user

interface generated by the system. (See Appendix C)

 Pets’ Haven 20

Entity Relationship Diagram. In a particular field of knowledge, an entity-relationship

model defines the interrelated topics of interest. A fundamental ER model consists of many entity

kinds and describes the possible connections between them. A graphical representation that shows

relationships between individuals, things, locations, concepts, or events within an information

technology (IT) system is called an entity-relationship diagram (ERD), also known as an entity-

relationship model. To establish business processes and lay the groundwork for a relational

database, ERD employs data modeling techniques (J. Biscobing, 2019).

A high-level conceptual model known as an entity-relationship data model explains

information as entities, attributes, relationships, and constraints. Entity-relationship diagrams are

used to create the software's database. Extracting the requirements, identifying the entities,

attributes, the relationships between the entities, constraints, and eventually designing the diagram

are all steps in the process. As a result, creating entity relationship diagrams has grown to be effort
 Pets’ Haven 21

for inexperienced designers. This study tackles the problem and suggests an NLP-based tool that

makes entity-relationship diagrams from requirement specifications provided in English(P. G. T.

H. Kashmira and S. Sumathipala, 2018). (See Appendix D)

Logical Specifications

Data Flow Diagram. According to Tiwari et al., (2012) DFD is a graphic representation

made up of nodes and directed arcs. A node that is either an input or an output of the system can

be a data store, an auxiliary node, a process, or a terminator. The arrows serve as a visual

representation of data flows, or arcs. The nodes and arcs must be labeled by the designer. For

process modeling in structured requirement analysis, DFD is a fairly popular language. DFD are

employed for incremental system refinement as well as reflecting the system structure.

This part of the study will explain how our system will demonstrate and explain where the

data for our study comes from. It offers more information than a context diagram because each

process within the information system is shown as a separate circle, indicating that the final product

will include those operations. The DFD's shape will serve as a representation of our data

warehouse, from which we can determine where data will be transmitted and retrieved. The DFD

model will use a graphical depiction of the flow of information between system operations in its

presentation. We can provide an illustration of how the system processed our data during the input

and output processes. (See Appendix E)

Use Case Diagram. An approach for identifying, outlining, and organizing system

requirements is called a use case. Use case diagrams are an example of object-oriented diagrams.

It demonstrates how a system communicates with outside parties. As a result, there are few

specifics regarding how the system operates inside and how the exterior environment is set up.
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A use case diagram would help describe the actions, services, and functions of the system.

A "system" is anything that is being created or used in this context, such as a website. The "actors"

are individuals or groups acting in certain capacities inside the system. (Arwa Y. Aleryan, 2016).

The researchers will use use case diagrams to portray the dynamic aspects of a system.

Through this diagram, the researchers will be able to easily describe how the system communicates

to either outside or inside parties. (See Appendix G)

Hardware Specifications

This section shows the hardware specifications used during the development of the system,

and the recommended hardware specifications for using the system.

Table 3. Hardware Specifications for the Development

Hardware Specification Minimum Server Minimum PC

Processor Intel i5 Series Processor Intel Celeron CPU N3350

@1.10GHz 1.10 GHz

RAM 8.00 GB 4.0 GB

Storage 512 GB 118GB

Table 4. Hardware Specifications for the Implementation

Hardware Specification Minimum Server Minimum PC

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Processor Ryzen 5 Series Processor AMD Ryzen 5 2600 Processor

3.4 GHz

RAM 16.00 GB 16.00 GB

Storage 1TB 512 GB

Software Specification

This section lists down the software resources used during the development of the

system.

Back-end software

Visual Studio is an integrated development environment (IDE) created by Microsoft. It

includes a code editor which is used to develop computer programs. (Nunns, 2017)

PHP or Hypertext Preprocessor is a general-purpose scripting language commonly used

for website development.

HTML or HyperText Markup Language is used in web development to create the

structure of the website. Developers use it to create and structure web page elements.

MySQL is Oracle’s relational database management system (RDBMS) based on

structured query language.it is used to store data coming in and out of the system.

Front-end software
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CSS or Cascading Style Sheets is used to describe the layout of HTML elements. It

describes how the elements should be described on the screen.

JavaScript is a programming language used to make the website more interactive that

helps engage the users.

Bootstrap is a front-end development framework used for building websites and web

applications (Zola, 2022).

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RESULTS

This chapter presents the results of the study as evaluated by the involved respondent

(customers, service providers, sellers, and IT experts). These results served as the basis to

determine whether the study achieved the requirements of the users, or the features of the system

and the goal of the researchers. The table of the illustration and interpretation were also added to

further discuss the said findings.

System / Application Outputs

This section presents screenshots of the inputs and outputs of the system. (See Appendix

H)

Evaluation Results

This section covers the results of the project evaluation and gives the technical analysis /

interpretation on the derived results. The system was evaluated according to functionality,

reliability, usability, maintainability, portability, and efficiency. There were sixty-three (63)

respondents, including three (3) IT experts who evaluated the system.

Table 5. Assessment of the Customers

Criteria Mean Descriptive Rating Rank

Security 4.79 Excellent 1

Reliability 4.74 Excellent 2

Usability 4.68 Excellent 4

Functionality 4.63 Excellent 5

Efficiency 4.70 Excellent 3

Overall Mean 4.71 Excellent

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Table 5 shows the summary of the results of the evaluation of the first group of non-IT

respondents identified as customers.

Security was given a rating of 4.79 interpreted as Excellent, which means that the system

protects the data that the users input.

Reliability was rated 4.74 interpreted as Excellent, which means that the system can

function under different circumstances.

Usability was given a rating of 4.68 interpreted as Excellent. This shows that users found

the system easy to use under specific conditions.

Functionality was rated 4.63 interpreted as Excellent. This indicates that the system is

easily tested and navigated by the users.

The Efficiency of the system was given a rating of 4.7 interpreted as Excellent, meaning it

processes inputs in a timely manner.

Table 6. Assessment of the Service Providers

Criteria Mean Descriptive Rating Rank

Security 4.60 Excellent 1

Usability 4.40 Excellent 2

Reliability 4 Very Good 3

Functionality 4 Very Good 3

Efficiency 3.20 Good 4

Overall Mean 4.04 Very Good

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Table 6 shows the summary of the results of the evaluation of the second group of non-IT

respondents identified as service providers.

Security was given a rating of 4.6 interpreted as Excellent, which means that the system

protects the data that the users input.

Usability was given a 4.4 interpreted as Excellent. This shows that users found the system

easy to use under specific conditions.

Reliability was rated 4 interpreted as Very Good, which means that the users found very

minimal issues in terms of the system’s maturity and availability.

Functionality was rated 4 interpreted as Very Good. This indicates that the users found

minimal missing functionality in the system.

The Efficiency of the system was given a rating of 3.2 interpreted as Good, meaning it

needs to be improved in terms of processing inputs.

Table 7. Assessment of the Sellers

Criteria Mean Descriptive Rating Rank

Functionality 4.35 Excellent 4

Usability 4.60 Excellent 1

Security 4.60 Excellent 1

Reliability 4.50 Excellent 2

Efficiency 4.40 Excellent 3

Overall Mean 4.49 Excellent

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Table 7 shows the summary of the results of the evaluation of the third group of non-IT

respondents identified as sellers.

Functionality was given a rating of 4.35 interpreted as Excellent. This indicates that the

system is easily tested and navigated by the users, but still has room for improvements.

Usability was given a 4.6 interpreted as Excellent. This shows that users found the system

easy to use under specific conditions.

Security was also given a rating of 4.6 interpreted as Excellent, which means that the

system protects the data that the users input.

Reliability was rated 4.5 also interpreted as Excellent which means that the users find the

system to have the ability to function under different circumstances.

The Efficiency of the system was given a rating of 4.4 interpreted as Excellent, meaning it

processes inputs in a timely manner.

Table 8. Assessment of the IT Experts

Criteria Mean Descriptive Rating Rank

Functional 4.40 Excellent 6
Suitability

Performance 4.44 Excellent 5

Efficiency

Compatibility 4.16 Very Good 7

Usability 4.56 Excellent 2

Reliability 4.50 Excellent 4

Security 4.60 Excellent 1

Maintainability 4.53 Excellent 3

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Portability 4.44 Excellent 5

Overall Mean 4.45 Excellent

Table 8 shows the summary of the results of the evaluation of the three IT experts.

Security got the highest rating of 4.6. This shows that the system properly protects the

users’ information and actions. The IT experts gave it an Excellent rating in terms of

confidentiality, integrity, non-repudiation, accountability, and authenticity.

Usability was second in ranking with 4.56 average rating. This is equivalent to an Excellent

rating. This means that the users can easily recognize the appropriateness of the system

(appropriateness recognizability), the users can easily learn and operate the system regardless of

the range of their characteristics and capabilities (learnability, operability, user error protection,

accessibility), the system offers a pleasing user interface (user interface aesthetic).

Maintainability was the next in ranking with 4.53 equating to an Excellent ranking. This

indicates that the system meets the requirements in terms of modularity, reusability, analyzability,

modifiability, and testability.

Reliability was fourth highest among the criteria. It got a rating of 4.50, interpreted as

Excellent. This shows that the system has the ability to work reliably under normal operation

(reliability), is accessible when required for use (availability), operates as intended despite the

presence of hardware or software faults (fault tolerance), can recover in the event of an interruption

or a failure (recoverability).

Performance Efficiency and Portability were both rated 4.44 which is equivalent to an

Excellent rating. This means that the system processes inputs in a timely manner (time behavior),
 Pets’ Haven 30

the resources used by the system meets the requirements (resource utilization), the maximum limits

of the system parameter meet requirements (capacity), and meets the requirements in terms of

adaptability, installability, and replaceability.

Functional Suitability got a rating of 4.4, interpreted as Excellent. This indicates that the

system meets the user requirements (completeness), it provides accurate results (correctness), and

it accomplishes specific tasks and objectives.

The last criterion was compatibility, with a rating of 4.16 which is interpreted as very good.

This shows that the system can function while sharing a common environment and resources with

other systems, and can exchange information with another system. However, the IT experts found

minimal issues that need to be improved.

The IT experts commended the concept of the system. They commented about the system

being helpful especially for pet owners and rescue foundations. For the system itself, they wrote

that the system is easy to access, “straight-forward and meets the expectation of the user.”

However, they suggested that the UI and UX of the system needs to be improved.
 Pets’ Haven 31

DISCUSSION

This chapter presents an overview of the study, the conclusions drawn from the analysis,

as well as the recommendations for improving the system Pet's Haven: A One-Stop Shop and

Rescues.

Summary of Findings

The aim of Pet’s Haven, a web-based one-stop shop for pet supplies and for rescue foundations

is to help people care for their extended family, may it be their own pets or their rescues in need

of care, as they are provided with the current shopping, they are also provided the benefit of

booking an appointment with verified service providers with ease. Developing a proper website is

a big factor for fur parents and also for the service providers, the system also makes sure that

proper information is posted and monitored to help fur parents further and to those aspiring to be

fur parents.

1. Pet’s Haven is a web-based application that supplies and supports fur parents and rescues.

2. The website is focused on a user-friendly website for both fur parents, rescuers and vets.

3. The respondents are fifty (50) customers, five (5) sellers, five (5) pet service providers, and

three (3) IT experts.

The system was developed using the following applications, frameworks, and languages:

PHP, JavaScript, XAMPP, Visual Studio Code, CSS, MySQL, for the backend. For the front-end

of the system, the following were utilized: MySQL Server, XAMPP, Canva, Visual Studio Code,

CSS, PHP, MYSQL My Structured Query Language, JavaScript, and Bootstrap, for the design of

the system; and it was also tested using Microsoft Windows 10 operating system.
 Pets’ Haven 32

The beneficiaries of this study were also the main contacts in providing the customer,

veterinarian and pets information requirements via survey and questionnaires. Testing the system

was also included during the development and evaluation upon the completion of the system.

The researchers were supported all throughout with the help of the gathered

information provided by other existing studies. The alpha testing and browser compatibility is used

to evaluate the system. Overall, the website application system met the functional requirements set

by the users, following property of the ISO 25010 such as functionality, efficiency, compatibility,

usability, reliability, security, maintainability, and portability. All of these results demonstrated

that the website application system is user-friendly, secured, and beneficial to the users.

Conclusions

The researchers ensured that all the requirements given by the panelists and adviser to

establish a reliable and accessible website application system were followed. The researchers

developed an interactive website application system that contained different modules which were

useful for the administrator as well as the users.

1. A reliable and accessible website application system was created in order for the users to

easily find a cleaner for their daily needs.

2. The researchers created a website application system which provides the service

information needed by the users.

3. The Administrator Module was created to secure and monitor every data and information

and to prevent unauthorized access.

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Recommendations

Based on the study findings, the following recommendations are made for future system

improvements.

1. A courier system so that the sellers will not have to go to a delivery company to have their

orders delivered, and for customers to easily track their orders.

2. Search bars to make navigating the system easier.

3. A notification feature will be very beneficial for every user of the system.

4. A chat feature so users can communicate within the website.

5. A mobile application system for Android and IOS in the near future.

6. Make the system more integrated so that every user can see every other user.

7. Improve the user interface and user experience so it could be more user-friendly.
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REFERENCES

4 Phases of Rapid Application Development Methodology. (n.d.). Retrieved from

https://thestuffofsuccess.com/2019/02/18/4-phases-of-rapid-application-development-

methodology/?fbclid=IwAR014NQCSK_JxQ4YIjZmezr7SEjXrc_Mbbs2IPu89O916_Nh

goarV72-joU

Aimee C. Adams, B. S. (2017). The Role of Pets in the Lives of College Students: Implications
for College Counselors.
Blaer, M. (2022). Animal rescue tourism: digital technology-enhanced approaches to support
voluntourist engagement, animal welfare and rights.
Carver, L. (2019). When pets are family, the benefits extend into society.
Foundation, T. A. (2018). The Basic Necessities of Proper Pet Care.
Geambasu, C. V., Jianu, I., Jianu, I., & Gavrila, A. (2011). Influence Factors For The Choice of a
Software Development Methodology. Accounting and Management Information Systems
Vol. 10, No. 4, 479-494.
ISO/IEC 25010. (n.d.). Retrieved from https://iso25000.com/index.php/en/iso-25000-

standards/iso-25010?fbclid=IwAR2jlF9kLdX8hcwQ-

1k0RRtxUc7oTWeGwNN0JuvOtVnTjAgIlBZ9srH7GaE

Lori R. Kogan, Phyllis Erdman, Cori Bussolari, Jennifer Currin-McCulloch, Wendy Packman .
(2021). The Initial Months of COVID-19: Dog Owners' Veterinary-Related Concerns.
Nunns, J. (2017). What is Visual Studio?
Plotts, E. (2022). How Much Does a Vet Visit Cost? Here's Everything You Need To Know.
Sahin, S., & Mete, J. (2021). A Brief Study on Descriptive Research: Its Nature and Application
in Social Science. International Journal of Research and Analysis in Humanities.
Saravanan, K. (2017). SYSTEMS DEVELOPMENT METHODOLOGIES: CONCEPTUAL
STUDY. Indian J.Sci.Res. 14 (1), 27-37.
Schnuerch, M., Haaf, J. M., Sarafoglou, A., & Rouder, J. (2021). Meaningful comparisons with
ordinal-scale items.
Shoppe, B. P. (2020). Veterinary Clinic Grooming Salon Pet Store. .
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Tiwari, K., Tripathi, A., Sharma, S., & Vandana, D. (2012). Merging of Data Flow Diagram with
Unified Modeling. International Journal of Scientific and Research Publications, Volume
2, Issue 8.
Zola, A. (2022). What is Bootstrap? Retrieved from
https://www.techtarget.com/whatis/definition/bootstrap
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APPENDICES

Appendix A: Lean Canvas

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Appendix B: The IPO Framework

Appendix C: User Interface Diagram

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Presented above is the sign up module of the customer. This is where ther register with their

credentials. While the sign up module for customers requires less information, the sign up

module of the oher types of users require significantly more information.

This is the log in module of the system. From here, different users can input their login

credentials to enter the website.

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The screenshot above presents the home page of the customers. Upon login, the customers will

be able to see this UI that takes them to the three major modules: the shops, the rescu

foundations, and the service providers.

Among the modules found in the customer module is the shop. Here, customers can browse

different products posted by the sellers.

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Upon clicking a specific product, the customer will be directed here where they can view the

product details, along with the seller information, and take necessary actions.

Shown in the screenshot above is the module where customers can view all the registered rescue

foundations. The interface here is similar with the interface the user will see when browsing for

service providers.
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Presented above is the profile page of the customer. This is where the user may view their orders,

request for adoption, and appointments with service providers. From here, they can also edit their

profile and log out of their accounts. This interface is almost the same as the home page of the

other users.
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Appendix D: Entity Relationship Diagram

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Appendix E: Data Flow Diagram (Context Level)

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Appendix F: Data Flow Diagram (Level 1)

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Appendix G: Use Case Diagram

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Appendix H:

System

Output

When the user added an item to their cart, this is where it goes. From here, users can view the

details of the items they want to purchase, adjust the quantity, and check out the order. For items

they do not want to check out yet, they can add to their wish list or remove.
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After checking out an order, the customer will be directed here where they can view a summary

of their orders, pick a shipping and payment option, and finally place the order

This screenshot shows the page where customers track their orders which are divided according

to their status, and take necessary actions such as view the complete detail of their orders, cancel

orders, make payment and receive orders.

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This page is where the customers view the adoption requests they sent to recue foundations.

They may view the status or delete the request here.

In the screenshot above, the sellers may view the products they posted, or add, edit or delete

them.
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Shown in the figure above is the overview of the orders a seller received divided according to

their status.
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This is where all the adoption requests a rescue foundation received, can be found. From here,

they can either ‘approve’ or ‘deny’ a request.

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Appendix I: Letter of Approval of Respondents

Appendix J: Evaluation Tool for Non-IT Respondents

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Appendix K: Evaluation Tool for IT Experts

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Appendix L: Curriculum Vitae / Resume of IT Experts

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Appendix M: Curriculum Vitae / Resume of Researchers

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Appendix N: Sample Assessments of Respondents (Customers)

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Appendix O: Sample Assessments of Respondents

(Sellers)
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Appendix P: Sample Assessments of Respondents (Service Providers)

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Appendix Q: Assessments of IT Experts

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Appendix R: Tally of Assessments (Customers)

FUNCTIONALITY 5 4 3 2 1 MEAN
1.Completeness 35 15 0 0 0 4.6
2. Corrections 33 16 1 0 0 4.64
3.Appropriateness 36 13 1 0 0 4.7
4. Interoperability 30 19 1 0 0 4.58
GENERAL MEAN 4.63

EFFICIENCY 5 4 3 2 1 MEAN
1.Time Behavior 35 15 0 0 0 4.7
GENERAL MEAN 4.7

USABILITY 5 4 3 2 1 MEAN
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1.Appropriateness 27 23 0 0 0 4.54
Recognizability
2.Learnability 38 12 0 0 0 4.76
3.Operability 39 10 1 0 0 4.76
4.User Interface 33 16 1 0 0 4.64
GENERAL MEAN 4.68

RELIABILITY 5 4 3 2 1 MEAN
1.Maturity 38 10 2 0 0 4.72
2.Availability 39 10 1 0 0 4.76
GENERAL MEAN 4.74

SECURITY 5 4 3 2 1 MEAN
1.Confidentiality 37 11 2 0 0 4.7
2.Integrity 38 10 2 0 0 4.98
3.Accountability 35 14 1 0 0 4.68
GENERAL MEAN 4.79

Appendix S: Tally of Assessments (Sellers)

FUNCTIONALITY 5 4 3 2 1 MEAN
1.Completeness 3 2 0 0 0 4.6
2. Corrections 2 3 1 0 0 4.4
3.Appropriateness 2 2 1 0 0 4.2
4. Interoperability 2 2 1 0 0 4.2
GENERAL MEAN 4.35

EFFICIENCY 5 4 3 2 1 MEAN
1.Time Behavior 2 3 0 0 0 4.4
GENERAL MEAN 4.4
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USABILITY 5 4 3 2 1 MEAN
1.Appropriateness 3 1 1 0 0 4.4
Recognizability
2.Learnability 5 0 0 0 0 5
3.Operability 5 0 0 0 0 45
4.User Interface 0 5 0 0 0 4
GENERAL MEAN 4.6

RELIABILITY 5 4 3 2 1 MEAN
1.Maturity 2 3 0 0 0 4.4
2.Availability 3 2 0 0 0 4.6
GENERAL 4.5
MEAN

SECURITY 5 4 3 2 1 MEAN
1.Confidentiality 2 3 0 0 0 4.4
2.Integrity 4 1 0 0 0 4.8
3.Accountability 4 0 1 0 0 4.6
GENERAL MEAN 4.6

Appendix T: Tally of Assessments (Service Providers)

FUNCTIONALITY 5 4 3 2 1 MEAN
1.Completeness 1 2 2 0 0 3.8
2. Corrections 1 3 1 0 0 4
3.Appropriateness 2 2 1 0 0 4.2
4. Interoperability 1 3 1 0 0 4
GENERAL MEAN 4

EFFICIENCY 5 4 3 2 1 MEAN
1.Time Behavior 2 2 1 0 0 3.2
GENERAL MEAN 3.2
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USABILITY 5 4 3 2 1 MEAN
1.Appropriateness 0 5 0 0 0 4
Recognizability
2.Learnability 3 2 0 0 0 4.6
3.Operability 3 2 0 0 0 4.6
GENERAL MEAN 4.4

RELIABILITY 5 4 3 2 1 MEAN
1.Maturity 1 3 1 0 0 4
2.Availability 1 3 1 0 0 4
GENERAL MEAN 4

SECURITY 5 4 3 2 1 MEAN
1.Confidentiality 4 1 0 0 0 4.8
2.Integrity 4 1 0 0 0 4.8
3.Accountability 3 0 2 0 0 4.2
GENERAL MEAN 4.6

Appendix U: Tally of Assessments (IT Experts)

FUNCTIONAL 5 4 3 2 1 MEAN
SUITABILITY
1.Funtional 1 2 0 0 0 4.33
Completeness
2.Functional 2 1 0 0 0 4.67
Correctness
3.Functional 1 2 0 0 0 4.33
Appropriateness
GENERAL MEAN 4.4
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PERFORMANCE 5 4 3 2 1 MEAN
EFFICIENCY
1Time Behavior 2 1 0 0 0 4.67
2.Resource 1 2 0 0 0 4.33
Utilization
3.Capacity 1 2 0 0 0 4.33
GENERAL MEAN 4.44

COMPATIBILITY 5 4 3 2 1 MEAN
1.Co-Exsistence 1 1 1 0 0 4
2.Interoperability 2 0 1 0 0 4.33
GENERAL 4.16
MEAN

USABILITY 5 4 3 2 1 MEAN

1.Appropriateness 2 1 0 0 0 4.67
Recognizability
2.Learnability 2 1 0 0 0 4.67
3.Operability 1 2 0 0 0 4.33
4.Use error Protection 2 1 0 0 0 4.67
5.Use Interface 2 1 0 0 0 4.67
Aesthetic
6.Accessibility 1 2 0 0 0 4.33
GENERAL MEAN 4.56

RELIABILITY 5 4 3 2 1 MEAN
1.Maturity 1 1 1 0 0 4
2. Availability 2 1 0 0 0 4.67
3.Faultolerance 2 1 0 0 0 4.67
4. Recoverability 2 1 0 0 0 4.67
GENERAL MEAN 4.50

SECURITY 5 4 3 2 1 MEAN
1. Confidentiality 3 0 0 0 0 5
2. Integrity 1 2 0 0 0 4.33
3.Non-Repudiation 1 2 0 0 0 4.33
4. Accountability 2 1 0 0 0 4.67
5. Authenticity 2 1 0 0 0 4.67
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GENERAL MEAN 4.6

MAINTAINABILITY 5 4 3 2 1 MEAN
1. Modularity 2 1 0 0 0 4.67
2. Reusability 2 1 0 0 0 4.67
3.Analyzability 1 2 0 0 0 4.33
4. Modification 2 1 0 0 0 4.67
5. Testability 1 2 0 0 0 4.33
GENERAL MEAN 4.53

PORTABILITY 5 4 3 2 1 MEAN
1.Adoptability 1 2 0 0 0 4.33
2.Installability 1 2 0 0 0 4.33
3.Replaceability 2 1 0 0 0 4.67
GENERAL MEAN 4.44
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Appendix V: Evidence of the Conduction of Evaluation