OWNER’S MANUAL

OWNER'S

WASHING MACHINE
Before beginning installation, read these instructions carefully. This
will simplify installation and ensure that the product is installed
correctly and safely. Leave these instructions near the product after
installation for future reference.

EN ENGLISH

FC1409D4E FC1408D4W

MFL70799723 www.lg.com
Rev.00_072419 Copyright © 2019 LG Electronics Inc. All Rights Reserved
TABLE OF CONTENTS This manual may contain images or content
different from the model you purchased.
This manual is subject to revision by the
manufacturer.

IMPORTANT SAFETY INSTRUCTIONS.........................................4

READ ALL INSTRUCTIONS BEFORE USE......................................................4
WARNING..........................................................................................................4

INSTALLATION..............................................................................10
Parts and Specifications..................................................................................10
Installation Place Requirements......................................................................12
Unpacking the Appliance.................................................................................14
Levelling the Appliance ...................................................................................14
Connecting the Water Inlet Hose.....................................................................16
Installing the Drain Hose..................................................................................17

OPERATION..................................................................................18
Operation Overview.........................................................................................18
Preparing the Laundry.....................................................................................18
Adding Detergents and Softeners....................................................................20
Control Panel...................................................................................................22
Programme Table.............................................................................................23
Extra Options and Functions............................................................................28

SMART FUNCTIONS.....................................................................31
Using SmartThinQ Application.........................................................................31
Using Smart Diagnosis..................................................................................32

MAINTENANCE.............................................................................33
Cleaning After Every Wash..............................................................................33
Cleaning the Appliance Periodically.................................................................34

TROUBLESHOOTING...................................................................36
Before Calling for Service................................................................................36
IMPORTANT SAFETY INSTRUCTIONS EN

READ ALL INSTRUCTIONS BEFORE USE

The following safety guidelines are intended to prevent unforeseen
risks or damage from unsafe or incorrect operation of the
appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as
described below.

Safety Messages

This symbol is displayed to indicate matters and operations

that can cause risk. Read the part with this symbol carefully
and follow the instructions in order to avoid risk.
WARNING
This indicates that the failure to follow the instructions can cause
serious injury or death.

CAUTION
This indicates that the failure to follow the instructions can cause the
minor injury or damage to the product.

WARNING

WARNING
To reduce the risk of explosion, fire, death, electric shock,
injury or scalding to persons when using this product, follow
basic precautions, including the following:

4
 EN

Technical Safety
• This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
responsible for their safety.
• Children should be supervised to ensure that they do not play with
the appliance.
• If the power cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in order
to avoid a hazard.
• Ventilation openings must not be obstructed by a carpet.
• This appliance is intended to be used in household only and not in
applications such as:
−−Staff kitchen areas in shops, offices and other working
environments;
−−Farm houses;
−−By clients in hotels, motels and other residential type environments;
−−Bed and breakfast type environments;
−−Areas for communal use in blocks of flats or in launderettes
• Use a new hose or hose-set supplied with the appliance. Reusing old
hoses can cause a water leak and subsequent property damage.
• The water pressure must be between 100kPa and 1000 kPa.
• The maximum capacity in some cycles for dry clothes to be used:
FC1409D4E FC1408D4W
Wash (9 kg) / Dry (5 kg) Wash (8 kg) / Dry (5 kg)

5
 EN

Installation
• Never attempt to operate the appliance if it is damaged,
malfunctioning, partially disassembled, or has missing or broken
parts, including a damaged cord or plug.
• This appliance should only be transported by two or more people
holding the appliance securely.
• Do not install the appliance in a damp and dusty place. Do not install
or store the appliance in any outdoor area, or any area that is subject
to weathering conditions such as direct sunlight, wind, or rain or
temperatures below freezing.
• Tighten the drain hose to avoid separation.
• Do not plug the appliance into multiple outlet sockets, power boards,
or an extension power cable.
• This appliance must not be installed behind a lockable door, a
sliding door or a door with a hinge on the opposite side to that of the
appliance, in such a way that a full opening of the appliance door is
restricted.
• This appliance must be grounded. In the event of malfunction or
breakdown, grounding will reduce the risk of electric shock by
providing a path of least resistance for electric current.
• This appliance is equipped with a power cord having an equipment
grounding conductor and a grounding power plug. The power plug
must be plugged into an appropriate socket outlet that is installed and
grounded in accordance with all local codes and ordinances.
• Improper connection of the equipment-grounding conductor can
result in risk of electric shock. Check with a qualified electrician or
service personnel if you are in doubt as to whether the appliance is
properly grounded.
• Do not modify the power plug provided with the appliance. If it
does not fit the outlet, have a proper outlet installed by a qualified
electrician.

6
 EN

Operation
• Do not attempt to separate any panels or disassemble the appliance.
• Do not apply any sharp objects to the control panel in order to
operate the appliance.
• Do not repair or replace any part of the appliance. All repairs
and servicing must be performed by qualified service personnel
unless specifically recommended in this Owner’s Manual. Use only
authorized factory parts.
• Do not put animals, such as pets into the appliance.
• Keep the area underneath and around the appliance free of
combustible materials such as lint, paper, rags, chemicals, etc.
• Do not leave the appliance door open. Children may hang on the
door or crawl inside the appliance, causing damage or injury.
• Use new hose or hose-set supplied with the appliance. Reusing old
hoses can cause a water leak and subsequent property damage.
• Do not put in, wash or dry articles that have been cleaned in, washed
in, soaked in, or spotted with combustible or explosive substances
(such as waxes, wax removers, oil, paint, gasoline, degreasers,
drycleaning solvents, kerosene, petrol, spot removers, turpentine,
vegetable oil, cooking oil, acetone, alcohol, etc.). Improper use can
cause fire or explosion.
• Never reach into the appliance while it is operating. Wait until the
drum has completely stopped.
• In case of flood, disconnect the power plug and contact the LG
Electronics customer information centre.
• Do not push down the door excessively, when the appliance door is
open.
• Do not touch the door during a high temperature programme.
• Do not use flammable gas and combustible substances (benzene,
gasoline, thinner, petroleum, alcohol, etc.) near the appliance.
• If the drain hose or inlet hose is frozen during winter, use it only after
thawing.

7
 EN

• Keep all washing detergents, softener and bleach away from children.
• Do not touch the power plug or the appliance controls with wet hands.
• Do not bend the power cable excessively or place a heavy object on
it.
• Do not wash rugs, mats, shoes or pet blankets, or any other items
other than clothes or sheets, in this machine.
• This appliance must only be used for domestic household purposes
and should not be used in mobile applications.
• If there is a gas leakage (isobutane, propane, natural gas, etc.),
do not touch the appliance or power plug and ventilate the area
immediately.

Technical Safety for Using the Dryer

•• Do not dry unwashed items in the appliance.
•• Items that have been soiled with substances such as cooking oil,
vegetable oil, acetone, alcohol, petroleum, kerosene, spot removers,
turpentine, waxes and wax removers should be washed in hot water
with an extra amount of detergent before being dried in the appliance.
•• Never stop the appliance before the end of the drying cycle unless
all items are quickly removed and spread out so that the heat is
dissipated.
•• Items such as foam rubber (latex foam), shower caps, waterproof
textiles, rubber backed articles and clothes or pillows fitted with foam
rubber pads should not be dried in the appliance.
•• Fabric softeners, or similar products, should be used as specified by
the fabric softener instructions.
•• Remove all objects from pockets such as lighters and matches.
•• The appliance is not to be used if industrial chemicals have been
used for cleaning.

8
 EN

Maintenance
• Securely plug the power plug in the socket outlet after completely
removing any moisture and dust.
• Disconnect the appliance from the power supply before cleaning the
appliance. Setting the controls to the OFF or stand by position does
not disconnect this appliance from the power supply.
• Do not spray water inside or outside the appliance to clean it.
• Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the socket outlet.

Disposal
• Before discarding an old appliance, unplug it. Cut off the cable
directly behind the appliance to prevent misuse.
• Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
• Remove the door before disposing of or discarding this appliance to
avoid the danger of children or small animals getting trapped inside.

9
INSTALLATION EN

Parts and Specifications

NOTE
• Appearance and specifications may change without notice to improve the quality of the appliance.

Front View Rear View

a Control Panel a Power Plug

b Detergent Dispenser Drawer b Transit Bolts
c Drum c Drain Hose
d Door
e Cover Cap
f Drain Pump Filter
g Drain Plug
h Levelling Feet

10
 EN

Accessories
* This feature is only available on some models.

a Cold Water Inlet Hose*

b Spanner
c Caps for Covering Transit Bolt Holes*
d Elbow Bracket for Securing Drain Hose*
e Anti-Slip Sheets*
f Tie Strap*

Specifications

Model FC1409D4E
Power Supply 220 V~, 50 Hz
Dimension
600 mm x 560 mm x 850 mm
(Width x Depth x Height)
Product Weight Approx. 68 kg

• No further backflow protection required for connection to the water inlet.

11
 EN

Installation Place
Requirements
Before installing the appliance, check the following
information in order to install the appliance in a
correct place.

Installation Location
• Install the appliance on a flat floor. 100 mm
(Allowable slope under the appliance: 1°)
• Never try to level any uneven floor by putting
pieces of wood, cardboard or similar materials
under the appliance.
• If it is impossible to avoid positioning the 5 mm
appliance next to a gas cooker or coal burning
stove, an insulation (850 X 600 mm) covered
with aluminium foil on the side facing the
cooker or stove must be inserted between the
two appliances.
• Ensure that when the appliance is installed, it is
easily accessible for an engineer in the event of
a breakdown.
20 mm 20 mm
• When installing the appliance, adjust all four
feet using the transit bolt spanner which makes
the appliance stable, and leave approximate
5 mm for a clearance between the top of the
appliance and the underside of any worktop. WARNING
• Additional clearance should have 100 mm for • This appliance must only be used for domestic
the wall and 20 mm for rear, right and left side. household purposes and should not be used in
mobile applications.

NOTE
• If the appliance is installed on a raised
platform, it must be securely fastened in order
to eliminate the risk of falling off.

12
 EN

Wooden Floors (Suspended Ventilation

Floors) • Make sure that air circulation around the
When installing the appliance on wooden floors, appliance should not be impeded by carpets,
use rubber cups to prevent the appliance from rugs, etc.
excessive vibration and unbalance.
• To prevent vibration, we recommend you to
place rubber cups a at least 15 mm thick of the Ambient Temperature
each foot of the appliance, secured to at least
• Do not install the appliance in rooms where
two floor beams with screws.
freezing temperatures may occur. Frozen
hoses may burst under pressure. The reliability
of the electronic control unit may be impaired at
temperatures below freezing point.
• If the appliance is delivered in winter and
temperatures are below freezing, place the
appliance at room temperature for a few hours
before putting it into operation.

• If possible, install the appliance in one of the

corners of the room, where the floor is more Electrical Connection
stable.
• Do not use an extension cord or double
• Fit the rubber cups to reduce vibration. adapter.
• Always unplug the appliance and turn off the
CAUTION water inlet after use.
• This appliance must only be used for domestic • Connect the appliance to an earthed socket in
household purposes and should not be used in accordance with current wiring regulations.
mobile applications. • The appliance must be positioned so that the
• If the appliance is installed on the unstable plug is easily accessible.
floor (e.g. wooden floor), the warranty does not • Power outlet must be at least 1 meter of either
cover any damages and cost occured due to side of the appliance.
the installation on the unstable floor.

NOTE
WARNING
• You can purchase rubber cups (Part No. • Repairs to the appliance must only be carried
4620ER4002B) from the LG Electronics out by the qualified personnel. Repairs carried
service centre. out by inexperienced persons may cause injury
or serious malfunctioning. Contact your LG
Electronics service centre.
• The power plug must be plugged into an
appropriate socket outlet that is installed and
grounded in accordance with all local codes
and ordinances.

13
 EN

Unpacking the Appliance 2 Remove the bolt assemblies by wiggling them

slightly while pulling them out.

Lifting the Appliance Off the 3 Install the hole caps.

Foam Base • Locate the hole caps b included in the
accessory pack or attached on the back.
* This feature is only available on some models.
After removing the carton and shipping material, lift
the appliance off the foam base.
• Make sure the tub support a* comes off with
the base and is not stuck to the bottom of the
appliance.
• If you must lay the appliance down to remove
the carton base b, always protect the side of
the appliance and lay it carefully on its side. Do
not lay the appliance on its front or back.

Levelling the Appliance

Checking the Level
Levelling the appliance prevents unnecessary
noise and vibration. Check whether the appliance
* is perfectly level after installation.
• If the appliance rocks when pushing the top
plate of the appliance diagonally, adjust the feet
again.

Removing the Bolt Assemblies

1 Starting with the bottom transit bolts a, use

the spanner (included) to fully loosen all transit
bolts by turning them counterclockwise.

14
 EN

Adjusting and Levelling the Feet 3 Secure the adjusting feet with the lock nuts
b by turning counterclockwise against the
When installing the appliance, the appliance bottom of the appliance.
should be aligned and perfectly level.
• If the appliance is not aligned and level
properly, the appliance may be damaged or
may not operate properly.

1 Turn the adjustable feet as required if the floor

is uneven.
• Do not insert pieces of wood etc. under the
feet.
• Make sure that all four feet should be stable
and resting on the floor. 4 Check if all lock nuts at the bottom of the
appliance are secured properly.

NOTE
• Proper placement and levelling of the appliance
will ensure long, regular, and reliable operation.
• The appliance must be level and stand firmly
in position.
• It must not ‘Seesaw’ across corners under the
load.
• Do not let the feet of the appliance get wet.
Failure to do so may cause vibration or noise.

Using Anti-Slip Sheets

This feature is only available on some models.
If you install the appliance on a slippery surface,
it may move because of excessive vibration.
2 Check if the appliance is perfectly level using
Incorrect levelling may cause malfunction through
a spirit level a.
noise and vibration. If this occurs, install the anti-
slip sheets under the levelling feet and adjust the
level.

1 Clean the floor to attach the anti-slip sheets.

• Use a dry rag to remove and clean foreign
objects and moisture. If moisture remains,
the anti-slip sheets may slip.

2 Adjust the levelling feet when placing the

appliance in the installation area.

15
 EN

3 Stick the adhesive side a of the anti-slip sheet Connecting the Water Inlet
on the floor.
• It is most effective to install the anti-slip Hose
sheets under the front feet. If it is difficult to
place the sheets under the front feet, place Note for Connection
them under the back feet.
• Water pressure must be between 100 kPa
and 1000 kPa (1.0 - 10.0 kgf/cm²). If the
water pressure is more than 1000 kPa, a
decompression device should be installed.
• Do not overtighten the water inlet hose to all
valves.
• Periodically check the condition of the hose
and replace the hose if necessary.

Checking the Rubber Seal on the

Water Inlet Hose
Two rubber seals a are supplied with the water
inlet hoses. They are used to prevent water leaks.
Make sure that the connection to taps should be
sufficiently tight.
4 Make sure that the appliance is level.
• Push or rock the top edges of the appliance
gently to make sure that the appliance does
not rock. If the appliance rocks, level again.

Connecting the Hose to Water

Tap

Connecting Screw-Type Hose to Tap with

Thread
Screw the hose connector onto the water supply
tap. Hand tighten only with the aid of a soft cloth.

16
 EN

NOTE Installing the Drain Hose

• Before connecting the inlet hose to the water
tap, turn on the water tap to flush out foreign
substances (dirt, sand, sawdust, and etc.) in the Installing the Drain Hose with the
water lines. Let the water drain into a bucket, Elbow Bracket
and check the water temperature.
The drain hose should not be placed higher than
100 cm above the floor. Water in the appliance
may not drain or may drain slowly.
Connecting the Hose to the
• Securing the drain hose correctly will protect
Appliance the floor from damage due to water leakage.
Screw the water line to the water supply on the
back of the appliance.

_

DN

NOTE
• After completing connection, if water leaks from
the hose, repeat the same steps. Use the most
conventional type of tap for the water supply. If
the tap is square or too big, remove the guide
plate before inserting the tap into the adaptor.
• Make sure that the hose should not be kinked
or trapped.

• If the drain hose is too long, do not force it back

into the appliance. This will cause abnormal
noise.
• When installing the drain hose to a sink, secure
it tightly with string.

17
OPERATION EN

Operation Overview Preparing the Laundry

Sort laundry for best washing results, and then
Using the Appliance prepare laundry according to the symbols on the
care labels.
Before the first wash, select the Normal wash
programme and add a half amount of the
detergent. Start the appliance without laundry. Sorting the Clothes
This will remove possible residues and water • For best washing results, sort your clothes
from the drum that may have been left during according to a care label stating fabric type and
manufacturing. washing temperature. Adjust the spin speed to
wash them.
1 Sort laundry and load items.
• Soil level (Heavy, Normal, Light): Separate
• Sort laundry by fabric type, soil level, colour clothes according to soil level. If possible, do
and load size as needed. Open the door not wash heavily soiled items with lightly soiled
and load items into the appliance. ones.
• Colour (White, Lights, Darks): Wash separately
2 Add detergent or softener. dark or dyed clothes from whites or light
• Add the proper amount of detergent to the colours. Mixing dyed clothes with light clothes
detergent dispenser drawer. If desired, add can result in dye transfer or discolouration of
bleach or fabric softener to the appropriate lighter clothes.
areas of the dispenser. • Lint (Lint producers, Collectors): Wash
separately lint producing fabrics from lint
3 Turn on the appliance. collecting fabrics. Lint producers can result in
• Press the Power button to turn on the pilling and linting on the lint collectors.
appliance.

4 Choose the desired cycle.

• Press the cycle button repeatedly or turn
the cycle selector knob until the desired
cycle is selected.
• Now select a wash temperature and spin
speed. Pay attention to a fabric care label of
your clothes.

5 Begin cycle.
• Press the Start/Pause button to begin the
cycle. The appliance will agitate briefly
without water to measure the weight of
the load. If the Start/Pause button is not
pressed within 15 minutes, the appliance
will shut off and all settings will be lost.

6 End of cycle.
• When the cycle is finished, a melody will
sound. Immediately remove your clothing
from the appliance to reduce wrinkling.
Check around the door seal when removing
the load for small items that may be caught
in the seal.

18
 EN

Checking the Fabric Care Label • Wash delicates (stockings, underwired bras) in
a wash net.
This will tell you about the fabric content of your
• Close zippers, hooks and strings to make sure
clothes and how it should be washed.
that these items do not snag other clothes.
• Pre-treat dirt and stains by saturating the
Symbols on the care labels
dirt and stains with dissolved detergent and
brushing them in order to remove dirt.
Symbol Wash / Fabric type • Check the folds of the flexible gasket (gray) and
remove any small items.
• Normal Wash
• Cotton, Mixed Fabrics
CAUTION
• Easy Care
• Check if the laundry gets stuck between the
• Synthetic, Mixed Fabrics door and the seal, otherwise the laundry may
get damaged while washing.
• Special Delicate Wash
• Delicates

• Hand Wash Only

• Wool, Silk

• Do not wash

NOTE • Remove items from the flexible gasket to

• The dashes under the symbol give you prevent clothing and door seal damage.
information about the type of fabric and the
maximum allowance of mechanical stress.

Checking the Clothes before

Loading
• Combine large and small items in a load. Load
large items first. Large items should not be
more than half of total load.
• Do not wash single small items. Add 1-2 similar
items to the load to prevent an out-of-balance
load.
• Make sure to empty all pockets. Items such as
nails, hair clips, matches, pens, coins and keys
can damage both your appliance and clothes.

19
 EN

Adding Detergents and Adding Detergent

Softeners • Detergent for main wash a only ~ J
• Detergent for pre wash b and main wash a ~
d#J
Detergent Dosage
• Detergent should be used according to the
instruction of the detergent manufacturer and
selected according to type, colour, soiling of the
fabric and the washing temperature.
• Reduce the amount of detergent if too many
suds are formed.
• Too much detergent results in excessive suds
which cause poor washing.
• When you use liquid detergent, follow
the guidelines provided by the detergent
manufacturer.
• You can pour liquid detergent directly into the
main detergent drawer if you are starting the NOTE
wash cycle immediately.
• Use the appropriate amount of detergent. Too
• Do not use liquid detergent if you are using much detergent, bleach or softener may cause
Delay Wash function, or if you have selected an overflow.
Pre Wash option, as the liquid may harden.
• When selecting Pre Wash, divide the dosage
• Detergent usage may need to be adjusted for into 1/3 for pre wash and 2/3 for main wash.
water temperature, water hardness, size and
soil level of the laundry. For best results, avoid
oversudsing.
• Refer to the label of the clothes, before
choosing the detergent and water temperature.
• Use only suitable detergents for the respective
type of clothing:
−− Liquid detergent is often designed for special
applications, e.g. for coloured fabric, wool,
delicate or dark laundry.
−− Powdered detergent is suitable for all types
of fabric.
−− For better washing results of white and pale
clothes, use powdered detergent with bleach.
−− Detergent is dispensed from the dispenser at
the beginning of the wash cycle.

NOTE
• Do not let the detergent harden. Doing so may
lead to blockages, poor rinse performance or
odour.
• Full load: According to manufacturer’s
recommendation
• Part load: 3/4 of the normal amount
• Minimum load: 1/2 of full load

20
 EN

Adding Detergent Tablet NOTE

Detergent tablet is also available when washing • Pouring excessive fabric softener over the
laundry. maximum fill line can cause it to dispense too
early, which may stain clothes.
1 Open the door and put detergent tablets into • Do not pour fabric softener directly onto the
the drum. laundry, which may stain the laundry.

Adding Water Softener

A water softener, such as anti-limescale can be
used to cut down on the use of detergent in areas
with high water hardness level.
• First add detergent, and then the water
softener. Dispense according to the amount
specified on the packaging.

2 Load the laundry into the drum and close the

door.

NOTE
• Do not put tablets into the drawer.

Adding Fabric Softener

• Add a fabric softener to the maximum fill line.

• Close the dispenser drawer gently.

• Do not leave the fabric softener in the detergent
drawer for more than 2 days. Fabric softener
may harden.
• Softener will automatically be added during the
last rinse cycle.
• Do not open the drawer when water is being
supplied.
• Solvents (e.g. benzene, etc.) must not be used.

21
 EN

Control Panel
Control Panel Features

a Power Button
• Press the Power button to turn on or off the appliance.
b Programme Knob
• Programmes are available according to the laundry type.
• The lamp will light up to indicate the selected programme.
c Start/Pause Button
• Press the Start/Pause button to start or pause a wash cycle.
• Press the Start/Pause button to stop a wash cycle temporarily.
d Extra Options and Functions
• You can use the extra options and functions to customize the programmes.
• To use the extra functions, press and hold the corresponding button for 3 seconds. The
corresponding symbol lights up in the display.
• In order to use the Remote Start function, refer to SMART FUNCTIONS.
• This allows you to select an additional programmes and will light when selected.
e Display
• The display shows the settings, remaining estimated time, options, and status messages. When the
appliance is turned on, the default settings in the display will light up.
−− 18:88: When a programme is selected, the default time for that programme is displayed. The
default time can be changed according to the selected option.
−− H : When this icon is illuminated, the door cannot be opened.
−− f : This icon turns on when the appliance is connected to Wi-Fi network at home.

22
 EN

Programme Table
Washing Programme

Programme Cotton Max. Load Rating

Description Washes the laundry by combining various drum motions.
• Use for coloured fast items (shirts, nightdresses, pajamas, etc.) and normally
soiled cotton load (underwear).
Proper Temperature 40 °C (Cold to 95 °C)
Max. Spin Speed

Programme Cotton+ Max. Load Rating

Description Washes the laundry with less energy consumption than the Cotton programme.
• Use for coloured fast items (shirts, nightdresses, pajamas, etc.) and normally
soiled cotton load (underwear).
Proper Temperature 40 °C (Cold to 95 °C)
Max. Spin Speed Rating

Programme Mix Max. Load 3 kg

Description Enables various fabrics to be washed simultaneously.
• Use for Various kind of fabrics except special garments (silk/delicate,
sportswear, dark clothes, wool, duvet/curtains).
Proper Temperature 40 °C (Cold to 40 °C)
Max. Spin Speed

Programme Easy Care Max. Load

Description Suitable for casual shirts that do not need ironing after washing.
• Use for polyamide, acrylic, polyester.
Proper Temperature 40 °C (Cold to 60 °C)
Max. Spin Speed

Programme Duvet Max. Load

Description Suitable for large items such as bed covers, pillows, sofa covers. etc.
• Use for cotton bedding except special garments (delicates, wool, silk, etc.)
with filling: duvets, pillows, blankets, sofa covers with light filling)
Proper Temperature
Max. Spin Speed

23
 EN

Programme Allergy Care Max. Load 3 kg

Description Reduces allergens such as house mites, pollen and fur.
• Use for Cotton, underwear, pillow covers, bed sheets, baby wear.
Proper Temperature
Max. Spin Speed

Programme Baby Steam Care Max. Load 4 kg

Description Washes clothes with gentle motions using steam.
• Use for lightly soiled baby wear.
Proper Temperature 60 °C
Max. Spin Speed

Programme Sportswear Max. Load 2 kg

Description Suitable for sportswear such as jogging clothes and running wear.
• Use for Coolmax, gore-tex, fleece and sympatex.
Proper Temperature
Max. Spin Speed

Programme Gentle care Max. Load 1.5 kg

Description For hand and machine washable delicate clothes such as washable wool,
lingerie, dresses etc. (Use detergent for machine washable woolens).
• Use for wool, hand washable clothes, delicate, easily damaged laundry.
Proper Temperature 20 °C (Cold to 30 °C)
Max. Spin Speed

Programme Stain Care Max. Load 3 kg

Description Washes off several kinds of stain such as wine, juice, dirt, etc. (Water
temperature is increased step by step for washing various stains).
• Cotton blended fabrics, no delicate clothes.
Proper Temperature 40 °C (30 °C to 60 °C)
Max. Spin Speed

Programme Quick 30 Max. Load 2 kg

Description Provides fast washing time for small loads and lightly soiled clothes.
• Use for lightly soiled colour laundry.
Proper Temperature 20 °C (Cold to 40 °C)
Max. Spin Speed

24
 EN

Programme Direct Wear Max. Load 3 items

Description Provides washing to drying within 80 mins at once for light soiled 1-3 shirts.
• Use for cotton mixed, polyester mixed dress shirts, blouses.
Proper Temperature 20 °C
Max. Spin Speed

Programme Wash + Dry Max. Load 5 kg

Description Provides a nonstop process of washing and drying in the same programme.
• Use for a small amount of laundry which can be dried.
Proper Temperature 40 °C (Cold to 95 °C)
Max. Spin Speed

Programme Download Cycle Max. Load -

Description For downloadable programmes. If you did not download any programmes, the
default is Rinse+Spin.
Proper Temperature
Max. Spin Speed

NOTE
• Select the proper wash temperature and spin speed for the desired programmes.
• When washing, always pay attention to the care label of your clothes.
• Actual maximum spin speed may vary depending on the model, programme, and load conditions.

25
 EN

Drying Programme

Programme Normal %
Description Reduces the drying time and energy usage during dry cycle for cottons
• Use for cotton or linen fabrics such as cotton towels, T-shirts.
Max. Spin Speed Rating

Programme Normal Eco (

Description Suitable for energy dry programme.
• Use for cotton or linen fabrics such as cotton towels, T-shirts.
Max. Spin Speed Rating

Programme Low Temp. *

Description Suitable for drying in low temperature for less clothes damage.
• Use for easy care textiles, synthetic fabrics.
Max. Spin Speed Rating

Programme Iron -
Description Suitable for ironing to dry clothes easily in damp condition.
• Use for cotton or linen fabrics which is ready to get ironing at the end of
programme.
Max. Spin Speed Rating

Time Dry 30 Time Dry 60 Time Dry 90 Time Dry 120 Time Dry 150
Programme
min. min. min. min. min.
Description You can change the drying time according to the maximum load.

Max. Spin Speed 0.5 kg 1.5 kg 2.5 kg 3 kg 4 kg

NOTE
• Select maximum selectable spin speed of washing programme to ensure drying results.
• Where the amount of laundry to be washed and dried in one programme does not exceed the maximum
weight permitted for the drying programme, washing and drying in one continuous sequence is
recommended.
• The test results depend on water pressure, water hardness, water inlet temperature, room temperature,
type and amount of laundry, type and amount of detergent and fluctuations in the main electricity supply
and chosen additional options.
• Neutral detergent is recommended.
• The actual washing temperature may differ from the temperature of washing programmes stated in the
table.

26
 EN

Extra Options

Programme Dry Pre Wash Rinse+ Crease care Delay End

Cotton # # # # #
Cotton+ # # # # #
Mix # # # # #
Easy Care # # # # #
Duvet # # #
Allergy Care # # # #
Baby Steam Care # # # #
Sportswear # # #
Gentle care # # #
Stain Care # #* # # #
Quick 30 # # # # #
Direct Wear #
Wash + Dry # # # #
Download Cycle # #* # # #

* This option is automatically inserted in the programme and cannot be deselected.

** This option is automatically inserted in the programme and can be deselected.

27
 EN

Extra Options and Woven and Loopknit Materials

Functions Some woven and loopknit materials may shrink, by
varying amounts, depending on their quality.
You can use the extra options and functions to Always stretch these materials out immediately
customize the programmes.
after drying.

Dry %
Permanent Press and Synthetics
Use the automatic programmes to dry most loads.
Electronic sensors measure the temperature Do not overload your washing machine.
of the exhaust to increase or decrease drying Take out permanent press articles as soon as the
temperatures for faster reaction time and tighter washing machine stops to reduce wrinkles.
temperature control.
• Cold water tap must be left on during drying Baby Clothes and Night Gowns
cycles.
Always check the manufacturer’s instructions.
• This washing machine’s automatic process
from washing to drying can be selected easily.
Rubber and Plastics
• For most drying, make sure all laundry are
similar in material and thickness. Do not dry any items made from or containing
• Do not overload the washing machine by rubber or plastics, such as:
stuffing too many articles into the drum. Items • Aprons, bibs, chair covers
must be able to tumble freely. • Curtains and table cloths
• If you open the door and remove the load • Bathmats
before the washing machine has finished
its programme, remember to press the
Start/Pause button. Fiber Glass
• By pressing the Dry button, you can select: Do not dry fiber glass articles in your washing
Normal-Time (30-60-120)-Iron-Low Temp.- machine. Glass particles left in the appliance
Normal Eco. may be picked up by your clothes and cause skin
• Drying programme can last up to about 7 irritation.
hours.
• These drying times are given as a guide to NOTE
help you set your washing machine for manual • When you turn off the drying cycle of the
drying. appliance, the drying fan motor can be
• After the end of dry, ‘Cd’ is displayed. ‘Cd’ operated to save itself for 60 seconds.
means crease decreasing. The drying • Be careful when removing your clothing from
programme is already done. Press any button the appliance, as the clothing or appliance may
and take out clothes. If you do not press the be hot.
Start/Pause button, the programme ends after • The estimated drying time varies from the
about 4 hours. actual drying time during the Automatic cycle.
The type of fabric, size of the load, and the
Woolen Articles dryness selected affect drying time.
Do not tumble dry woolen articles. Pull them to • When you select drying only, spinning runs
their original shape and dry them flat. automatically for energy efficiency.

28
 EN

Drying Time Guide Rinse

• The drying time can be selected by pressing
the Dry button. Rinse+
• Drying programme can last up to about 7
Use this option to turn on/off rinse.
hours.
• These drying times are given as a guide to
help you set your washing machine for manual
drying. Crease care -
If you want to prevent creasing, the Crease care
NOTE programme is recommended.
• The estimated drying time varies from the
actual drying time during the Automatic 1 Press the Power button.
programme. The type of fabric, size of the load,
and the dryness selected affect drying time. 2 Select a washing programme.
• When you select drying only, spinning runs
automatically for energy efficiency. 3 Press the Crease care button for three
seconds.

Dry Only 4 Press the Start/Pause button

Use this option for drying purpose only.

1 Press the Power button. Do not turn the Delay End

programme knob. You can set this function so that the appliance
starts automatically and finishes after a specified
2 Press the Dry button to use this option time interval.

3 Press the Start/Pause button. 1 Press the Power button

NOTE 2 Select a washing programme.

• In order to dry only with spinning, press the

Spin button. 3 Press the Delay End button to set a required
time.
• Do not put detergents and softeners.
4 Press the Start/Pause button.

Pre Wash d NOTE

Use this option to wash the heavily soiled laundry. • The delay time is the time to the end of the
programme, not the start. The actual running
1 Press the Power button. time may vary due to water temperature, wash
load and other factors.
2 Select a washing programme. • To cancel the function, the Power button should
be pressed.
3 Press the Pre Wash button for 3 seconds. • Avoid using liquid detergent for this function.

4 Press the Start/Pause button.

29
 EN

Add Item s Unlocking the Control Panel

Use this option to add or remove the laundry after
the washing programme is started. 1 Turn on the power.

1 Press the Add Item button when the LED is 2 Press and hold the Delay End and Add
turned on. Item button for 3 seconds to deactivate this
function.
2 Open the door after it unlocks itself.

3 Add or remove laundry. Temp.

You can use this option in order to select the
4 Close the door and press the Start/Pause wash and rinse temperature in combination for the
button. selected programme. Press this button until the
desired setting is lit. Cold tap water is used for all
NOTE rinses.
• For safety reasons, the door remains locked • Select the water temperature suitable for the
when the water level or temperature inside type of laundry you are washing. Follow the
of the drum is high. It is not possible to add fabric care labels for best results.
laundry at this time.

Spin p
Child Lock i Use this option to change the spin strength. Press
Use this function to disable the controls. This the Spin button repeatedly to change the speed
function can prevent children from changing cycles level.
or operating this appliance.
1 Press the Power button

NOTE
2 Select a washing programme
• Once this function is set, all buttons are locked
except the Power button.
3 Press the Spin button to select spin speed.
• When the controls are locked, CL and the
remaining time are alternatively shown on the
display during the wash while the Child Lock 4 Press the Start/Pause button.
is engaged.
• Turning off the power will not reset this
function. You must deactivate this function Beep On/Off
before you can access any other functions. This function operates only when the appliance is
in operation.
Locking the Control Panel • Press and hold the Temp. and Delay End
button for 3 seconds to set the this function.
1 Turn on the power.
NOTE
2 Press and hold the Delay End and Add Item • Once this function is set, the setting is
button for 3 seconds to activate this function. memorized even after the power is turned off.
• A beeper will sound, and CL will appear on • If you want to turn the beeper off, simply repeat
the display. this process.

30
SMART FUNCTIONS EN

Using SmartThinQ NOTE

Application • Press e in the LG SmartThinQ application for
a more detailed guide on how to use the Tag
On function.
Installing SmartThinQ • The location of the smartphone’s NFC module
may vary depending on the phone, and NFC
Search for the LG SmartThinQ application from the use may be restricted on some smartphones
Google Play Store on a smart phone. due to differences in transmission methods.
Follow instructions to download and install the Because of the characteristics of NFC, if the
application. transmission distance is too far, or if there
is a metal sticker or a protective case on the
phone, transmission will not be good. In some
cases, NFC-equipped phones may be unable
Tag On Function to transmit successfully.
• For appliances with the g logo • The content found in this manual may differ
• The Tag On function can only be used with from the current version of the LG SmartThinQ
most smart phones equipped with the NFC application, and the software may be modified
(Near Field Communication) function and without informing customers.
based on the Android OS (operating system). • NFC function would vary depending on smart
phones.
Download Cycle
Download new and special cycles that are not
included in the basic cycles on the appliance.
Appliances that have been successfully registered
can download a variety of specialty cycles specific
to the appliance.
Only one cycle can be stored on the appliance at
a time.
Once cycle download is completed in the
appliance, the product keeps the downloaded
cycle until a new cycle is downloaded.

Tub Clean Coach

This function shows how many cycles remain
before It is time to run the Tub Clean cycle.

Smart Diagnosis™
This function provides useful information for
diagnosing and solving issues with the appliance
based on the pattern of use.

Settings
Set the product nickname and delete product.

31
 EN

Smart Diagnosis Using a 4 Keep the phone in place until the tone
Smartphone transmission has finished. Time remaining for
data transfer is displayed.
This feature is only available on the model with c • For best results, do not move the phone
or d logo. while the tones are being transmitted.
Use this function if you need an accurate diagnosis • If the call centre agent is not able to get an
by an LG Electronics customer information centre accurate recording of the data, you may be
when the appliance malfunctions or fails. asked to try again.
This function cannot be activated unless the
appliance is connected to power. If the appliance
is unable to turn on, then troubleshooting must be
5 Once the countdown is over and the tones
have stopped, resume your conversation with
done without using this function.
the call centre agent, who will then be able to
assist you using the information transmitted for
Using Smart Diagnosis analysis.

NOTE
Smart Diagnosis Through the • This function depends on the local call quality.
Customer Information Centre • The communication performance will improve
Use this function if you need an accurate diagnosis and you can receive better service if you use
by an LG Electronics customer information centre the home phone.
when the appliance malfunctions or fails. Use this • If the data transfer is poor due to poor call
function only to contact the service representative, quality, you may not receive the best diagnosis
not during the normal operation. service.

1 Press the Power button to turn on the

appliance.
• Do not press any other buttons.

2 When instructed to do so by the call centre,

place the mouthpiece of your phone close to
the Smart Diagnosis icon.

x.
Ma
mm
10

3 Press and hold the Temp. button for 3

seconds.

32
MAINTENANCE EN

WARNING
• Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning
may result in serious injury, fire, electric shock, or death.
• Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They may damage
the finish.

Cleaning After Every Wash Door

• Wash with a damp cloth on the outside and
inside and then dry with a soft cloth.
What to Clean
• After the wash cycle is finished, wipe the door
and door seal to remove any moisture. WARNING
• Leave the door slightly open to dry the drum. • Do not attempt to separate any panels or
disassemble the appliance. Do not apply any
• Wipe the appliance with a dry cloth to remove
sharp objects to the control panel in order to
any moisture.
operate the appliance.

Cleaning the Interior

• Use a towel or soft cloth to wipe around the
door opening and door glass.
• Always remove items from the appliance as
soon as the cycle is complete. Leaving damp
items in the appliance can cause wrinkling,
colour transfer, and odour.

WARNING
• Leave the door open to dry the drum interior
but only if it is safe and any children are
supervised.

Cleaning the Exterior

Proper care of the appliance can extend the
service life.

Exterior
• Immediately wipe off any spills. Wipe with a
damp cloth.
• Wipe with a damp cloth and then again with
a dry cloth ensuring there is no moisture in
cabinet joints or crevices.
• Do not press on the surface on the display with
sharp objects.

33
 EN

Cleaning the Appliance Cleaning the Water Inlet Filter

Periodically Water inlet filter collects lime or any small objects
that may be in water supplied to the appliance.
Clean the water inlet filter regularly.
Tub Clean
Use this function to clean inside of the appliance. NOTE
A higher water level is used in this programme at • Turn off the supply tap to the appliance if the
higher spin speed. Run this function once a month appliance is to be left for a certain period of
(or more often if needed) to remove detergent time (e.g. holiday), especially if there is no floor
buildup and other residue. drain (gully) in the immediate vicinity.
• 1E error message will be displayed on the
1 Remove any clothing or items from the control panel when water is not entering the
appliance and close the door. detergent drawer.
• If the water is very hard or contains traces of
2 Open the dispenser drawer and add limescale, the filter on the water inlet may be
anti-limescale powder to the main wash clogged.
compartment.
• Put tablets into the drum. 1 Turn off the water tap and unscrew the water
inlet hose.

3 Close the dispenser drawer slowly.

4 Turn on the power, and then select the

Tub Clean.
• tcL will be displayed on the display.

5 Press the Start/Pause button to start.

6 After the programme is complete, leave the

door open to dry the door opening, gasket,
and door glass. 2 Clean the filter using a medium bristle tooth
brush.

WARNING
• Leave the door open to dry inside of the
appliance only if the children are supervised at
home.

34
 EN

Cleaning the Drain Pump Filter Cleaning the Dispenser Drawer

The drain filter collects threads and small objects Detergent and fabric softener may build up in the
left in the laundry. Check regularly that the filter is dispenser drawer. Remove the drawer and the
clean to ensure smooth running of your appliance. components of the drawer in the drawer and check
Allow the water to cool before cleaning the drain for build-up of detergents or softeners once or
pump filter. Open the door in an emergency or twice a month.
perform a emergency evacuation.
1 Remove the detergent dispenser drawer by
1 Unplug the appliance. pulling the drawer straight out until the drawer
stops.
2 Open the cover cap and pull out the hose. • Remove the drawer while pressing the
release button on the inside of the detergent
drawer.

3 Unscrew the drain plug a , and then drain the

water. Slowly unscrew the drain pump filter b
to drain the water and remove small objects.
2 Remove the build-up of detergent and
softener.
• Rinse the drawer and the components of
the drawer with warm water to remove the
build-up from detergent and softener. Use
only water to clean the dispenser drawer.
Dry the drawer and the components of the
drawer with a soft cloth or towel.

3 To clean the drawer opening, use a cloth or

small, non-metal brush to clean the recess.
• Remove all residue from the upper and
lower parts of the recess.
4 After cleaning the drain pump filter, take the
drain pump filter out and insert the drain plug. 4 Wipe any moisture off the detergent drawer
recess with a soft cloth or towel.
5 Close the cover cap.
5 Re-assemble the components of the drawer
to the proper compartments and insert the
CAUTION drawer.
• Be careful when draining, as the water may be
hot.
• Run the drum cleaning programme once a
month (or more often, as needed) to remove
excess detergent and other debris.

35
TROUBLESHOOTING EN

Before Calling for Service

Operation of the appliance can lead to errors and malfunctions. The following tables contain possible
causes and notes for resolving an error message or malfunction. You can remedy most of the problems by
yourself, consequently save time and money, since you do not need to call LG Electronics service centre.
The following table should assist you by troubleshooting.

Error Messages
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at
an early stage. If this appliance does not function properly or does not function at all, check the following
before you call LG Electronics service centre.

Symptoms Possible Cause & Solution

1E Water supply is not adequate in that location. Water does not enter
appliance or it enters slowly.
INLET ERROR
• Check another tap in the house.
Water supply tap is not completely open. Water does not enter the
appliance or it enters slowly.
• Open fully tap.
Water supply hose(s) are kinked.
• Straighten hose or reinstall the water inlet hose
The filter of the supply hose(s) are clogged.
• Check and clean the filter of the inlet hose.
If water leakage occurs in the aqua stop supply hose, indicator will
become red.
• Replace the aqua stop supply hose.
OE Drain hose is kinked or clogged. Water in the appliance does not drain
WATER OUTLET or drains slowly.
ERROR • Clean and straighten the drain hose.
The drain filter is clogged.
• Check and clean the drain filter.
UE The appliance has a system which detects and corrects the unbalance
of the appliance.
UNBALANCE ERROR
• The laundry may be too wet at the end of the cycle, rearrange the laundry
to allow proper spinning. Close the door and press Start/Pause button.
It may take a few moments before the appliance begins to spin. The door
must be locked before spin can be achieved.
Load is too small. This system may stop spinning or even interrupt the
spin cycle altogether if individual heavy items (e.g. bath mat, bath robe,
etc.) are loaded.
• Add 1 or 2 similar items or items to help balance the laundry. Close the
door and press Start/Pause button. It may take a few moments before
the appliance begins to spin. The door must be locked before spin can be
achieved.

36
 EN

Symptoms Possible Cause & Solution

dE dE1 dEz dE4 Door sensor malfunctions.

DOOR ERROR • Please call LG Electronics service centre. You can find your local LG
Electronics service centre phone number in the warranty card.
tE This is a control error.
CONTROL ERROR • Unplug the power plug and call for service.

LE Over load in motor

MOTOR LOCKED • Let the appliance wait for 30 minutes until the motor is cooled down and
ERROR then, restart the cycle.

FE Water overfills due to the faulty water valve.

OVERFLOW ERROR • Close the water tap.
• Unplug the power plug.
• Call for service.
PE Water level sensor malfunctions.
PRESSURE SENSOR • Close the water tap.
ERROR • Unplug the power plug.
• Call for service.
vs Vibration sensor malfunctions.
VIBRATION SENSOR • Call for service.
ERROR
FF Supply/drain hose or drain pump is frozen.
FROZEN FAILURE • Supply warm water into the drum in order to unfreeze the drain hose and
the drain pump. Cover the supply hose with wet and warm towel.
AE Water leaks.
WATER LEAKAGE • Call for service.

PF The appliance experienced a power failure.

POWER FAILURE • Restart the cycle.
dHE Laundry is not dried.
DRY ERROR • Call for service.

Noises You Might Hear

Symptoms Possible Cause & Solution

Rattling and clanking Foreign objects, such as keys, coins, or safety pins may be in the drum.
noise • Stop the appliance, check the drum for foreign objects. If the noise
continues after the appliance is restarted, call for service.

37
 EN

Symptoms Possible Cause & Solution

Thumping sound Heavy laundry may produce a thumping sound. This is usually normal.
• If the sound continues, the appliance is probably out of balance. Stop and
redistribute the laundry.
The laundry may be out of balance.
• Pause the cycle and redistribute the laundry after the door unlocks.
Vibrating noise Package materials are not removed.
• Remove package materials.
The laundry may be unevenly distributed in the drum.
• Pause the cycle and redistribute the laundry after the door unlocks.
Not all levelling feet are resting firmly and evenly on the floor.
• See the Levelling the Appliance to adjust the levelling of the appliance.
Floor not rigid enough.
• Check if the floor is sold and does not flex. See the Installation Place
Requirements to select the proper location.

Operation

Symptoms Possible Cause & Solution

Water is leaking. House drain pipes are clogged.
• Unclog the drain pipe. Contact plumber if necessary.
Leakage is caused by improper installation of drain hose or clogged
drain hose.
• Clean and straighten the drain hose. Check and clean the drain filter
regularly.
Appliance does not Control panel has powered off due to inactivity.
operate. • This is normal. Press the Power button to turn the appliance on.
Appliance is unplugged.
• Make sure that the cord should be plugged securely into a working outlet.
Water supply is turned off.
• Turn the water supply tap completely.

38
 EN

Symptoms Possible Cause & Solution

Appliance does not Controls are not set properly.
operate. • Make sure that the cycle should be correctly set. Close the door and press
the Start/Pause button.
Door is open.
• Close the door and make sure that nothing should be caught under the
door preventing it from closing completely.
Circuit breaker/fuse is tripped/blown.
• Check house circuit breakers/fuses. Replace fuses or reset breaker. The
appliance should be on a dedicated branch circuit. The appliance will
resume the cycle where it stopped once power is restored.
Control needs to be reset.
• Press the Power button, then reselect the desired programme and press
the Start/Pause button.
Start/Pause was not pressed after a cycle was set.
• Press the Power button, then reselect the desired programme and press
the Start/Pause button. The appliance is turned off if the Start/Pause
button is not pressed within 15 minutes.
Extremely low water pressure.
• Check another tap in the house to make sure that household water
pressure should be adequate.
Appliance is heating the water or making steam.
• The drum may stop operating temporarily during certain cycles, while
water is safely heated to a set temperature.
Buttons may not The door cannot be opened for safety reasons once the appliance starts.
function properly. • Check if the CL is illuminated. You can safely open the door after the H
icon turns off.
Door does not open. The door cannot be opened for safety reasons once the appliance starts.
• Check if the H icon is illuminated. You can safely open the door after the
H icon turns off.
Appliance is not filling Filter clogged.
properly. • Make sure the inlet filters on the fill valves are not clogged.
Inlet hoses may be kinked.
• Check that inlet hoses are not kinked or clogged.
Insufficient water supply.
• Make sure that both hot and cold water taps should be turned on all the
way.
Hot and cold inlet hoses are reversed.
• Check inlet hose connections.

39
 EN

Symptoms Possible Cause & Solution

Appliance does not Kinked drain hose.
drain water. • Ensure that the drain hose is not kinked.
Drain located higher than 1.2 m above the floor.
• Make sure that the drain hose should not be higher than 1.2 m above the
bottom of the appliance.
Detergent is
not dispensed Too much detergent is used.
incompletely or not • Follow the guidelines provided by the detergent manufacturer.
dispensed at all.
Cycle time is longer The load is too small.
than usual. • Add more items to allow the appliance to balance the laundry.
Heavy items are mixed with lighter items.
• Always try to wash items with similar weight in order to allow the appliance
to evenly distribute the weight of the laundry for spinning.
The load is out of balance.
• Manually redistribute the laundry if items have become tangled.
Duration is delayed Unbalance is detected or suds removing programme is on.
• This is normal. The time remaining shown on the display is only an
estimated duration. Actual time may vary.

Performance

Symptoms Possible Cause & Solution

Poor stain removal Previously set stains.
• Items that have been previously washed may have stains which have
been set. These stains may be difficult to remove and may require hand
washing or pre-treating to aid in stain removal.
Staining Bleach or softener is dispensed too soon.
• Dispenser compartment is overfilled. It makes bleach or softer dispensed
rapidly. Always measure bleach or softener to prevent overfilling.
• Close the dispenser drawer gently.
Bleach or softener was added directly to the laundry in the drum.
• Always use the dispensers to ensure that laundry products are properly
dispensed at the right time in the cycle.
Clothes were not properly sorted.
• Always wash dark colours separately from light colours and whites to
prevent discolouration.
• Never wash heavily soiled items with lightly soiled items.

40
 EN

Symptoms Possible Cause & Solution

Wrinkling Appliance is not unloaded promptly.
• Always remove items from the appliance as soon as the cycle is complete.
Appliance is overloaded.
• The appliance can be fully loaded, but the drum should not be tightly
packed with items. The door of the appliance should be closed easily.
Hot and cold water inlet hoses are reversed.
• Hot water rinse can set wrinkles in garments. Check the inlet hose
connections.
Musty or mildewy Inside of drum is not cleaned properly.
odour in appliance • Run the Tub Clean function regularly.
The drain hose is not properly installed, causing siphoning (water
flowing back inside of the appliance).
• When installing the drain hose, make sure that it does not get kinked or
blocked.
The detergent dispenser drawer is not cleaned regularly.
• Clean the detergent dispenser drawer, especially the top and the bottom of
the drawer’s opening.
Odours can occur due to the rubber attached to the appliance.
• It is the normal odour of new rubber and will disappear after operating the
appliance several times.
If the rubber door gasket and door seal area are not cleaned regularly,
odors can occur due to mold or foreign substances.
• Be sure to clean the gasket and door seal regularly and check under the
door seal for small items when unloading the appliance.

Odors can occur due to foreign substances left in the drain pump filter.
• Be sure to clean the drain pump filter regularly.

When using the drying function, odours can occur due to lint and other
laundry matters sticking to the heater. (Dryer model only)
• This is not a malfunction.
A particular odour can occur when drying wet clothes with hot air. (Dryer
model only)
• The odour will immediately disappear.

41
 EN

Drying

Symptoms Possible Cause & Solution

Not drying Depending on the type and thickness of fabric, drying time and
performance may be different.
• Dry again with Time Dry cycle.
After drying cycle, warm clothes may be wet a little to prevent damage or
wrinkle.
• Hang out the clothes in cool place.
The appliance is overloaded.
• Check the load capacity for the selected cycle. If necessary, add Time Dry
cycle.
Drying performance can be decreased for blankets or bulky clothes due
to little movement space while drying.
• Rearrange clothes and use Time Dry cycle.
Clothes are stuck in the drum after spinning.
• Rearrange clothes and use Time Dry cycle.
The spin speed is too low or spin cycle is not used.
• Select the highest spin speed allowed for the washing cycle.
Water pressure is weak or water is not supplied.
• Check if the water supply tap is closed or not.
• Check if the drain hose is kinked or not.
• Check if the inlet valve filter is blocked or not.
Water does not drain properly.
• Check if the drain pump filter is clogged or not.
• Check if the drain hose is kinked or not.
Long drying time The actual drying time may vary according to the drying time estimated
by the sensor of drying cycle. Drying time may vary depending on the
type of fabric, load, and selected dry level.
• This is normal.

42
Memo