Ruijie Enterprise Product

Catalogue
April 2022
Index

About Ruijie 04 Wireless 21

Indoor AP Series
Ruijie Cloud Service AP800 Series 23

Ruijie Cloud Service 08 Wall AP Series

Ruijie Cloud Mobile App 09 AP180 Series 25
Site Survey Planner 10
Outdoor AP Series
AP680 Series 26
Switches 11
Wireless Controller Series
Data Center Switch
Wireless Controller Series 26
RG-N18000-X Series 13
RG-S6500 Switch Series 13
RG-S6220-H Switch Series 14
Gateway 27
Core Switch
RG-N18000 Switch Series RG-EG3000XE Series 27
14
RG-S7800C Switch Series RG-EG2100-P V2 and RG-EG3000 Series 28
15
RG-S6120 Switch Series 15
Distribution Switch
Network Management System 29
RG-S5760C-X Series 16
RG-S5750-H Switch Series 17 RG-SNC Smart Network Commander 29
RG-S5300-E Series 18
Access Switch
Training & Services 30
RG-S2910 Switch Series 19
RG-S2900G-E Switch Series 20
 About Ruijie

Top 3 China Over 35%

enterprise-class compound growth
networking for 15 continous
verdors years

Founded in 2000
5000+ employees
59 beanches 10000+ channel partners
6 R&D centers

Top 2 market share in China

Enterprise WLAN market
Source:IDC,December 2019
8 product lines
300+ products

Inspiring Achievements

Top 2 market share in China enterprise WLAN market

(Source: IDC)

Rank 1st in China VDI terminal market

(Source: IDC)

Rank 1st in China Cloud Class (Virtualized Computer Classroom) solution market
(Source: CCW)

Rank 1st in China enterprise IT service operation, maintenance and management software
platform market
(Source: CCW)

Rank 1st in China campus network authentication solution market

(Source: CCW)

1st place of Service Satisfaction in enterprise network market

(Source: CCW, Chinese IT User Satisfaction Survey)

04 About Ruijie
Trusted Partner of Various Industries

Ruijie’s innovative products and solutions have been widely used in government,
telecommunications, Internet, finance, transportation, education, healthcare, enterprise, and other
industries for informatization construction.

Government Telecommunications

Provide service for over 70 ministries One of the major vendors of China Mobile,
and commissions, more than 5,000 local China Telecom and China Unicom
government users and over 100
wireless cities

Internet Finance

Provide service for over 300 Internet Provide service for over 1,000 financial
customers like Alibaba, Tencent, Baidu, institutions across the country
ByteDance, etc.

Energy & Electric Power Transportation

Provide ser vice for the informatization No.1 market share of wireless ser vices
construction of State Grid, China Southern of fered in China's subways and on the
Power Grid, China Datang Corporation, CNPC, buses (Source: IDC, 2018)
etc. with nearly 30,000 devices

Education Healthcare

Provide service for over 2,600 higher Provide service for more than 4,200 hospitals
education institutions and more than 50,000 and over 30 provincial and municipal health
primary and secondary schools information platforms

Stadium | Park | Scenic Area Commerce | Real Estate | Hospitality

Provide service for nearly 2,000 large-scale Provide service for nearly 2,000 real estate
stadiums, 200 industrial parks and over 1,500 customers and over 11,000 hotel customers
high-qualified smart scenic areas

Manufacturing

Provide service for over 10000 enterprise

customers，Provide service for top-level
enterprises like BAIC Group, Liuzhou Iron
and Steel Group, Wuliangye Group, Tsingtao
Brewery, etc.

About Ruijie 05
 Ruijie Cloud Service

RUIJIE CLOUD PRODUCT FAMILY

Access Controller Ruijie Cloud Service

• Ruijie Cloud app, free to Download

• Unified Device Management
• Mobile Provisioning
RG-WS6000 Series • Cloud Optimization & Analytic
• Mobile Inspection & Optimization
• 224 to 3200 APs • Reporting & Compliance
• Radius Integration • Mobile Monitoring & Alarm

Cloud Managed Switches Cloud Managed APs Security Gateways

Ceiling Mount Wall Plate Outdoor
2022 2022
2022
Mar Q4
Q2

RG-S7800C Series RG-S6120 Series RG-EG3000 XE RG-EG3250 /

10G L3 Switches RG-EG3230
Chassis Switches
• 8xGE, 8xSFP+, 2x40G • Routing/NAT/VPN
• 5/8 Slots • Upto 32 10G (SFP+)
RG-AP820-L(V3) RG-AP810-L RG-AP180 RG-AP680-CD(V2) • 1T Storage • 8xGE, 1x10G SFP+
• Hot Swappable • Upto 4 25G & 2 40G
• AX1800 • IP68 • Up to 20,000 Users • FREE Layer 7 DPI
• 100G ready • Power & Fan Redundant • 4 Stream • 4 Stream
• 5 * GE Port • AX4800 • Max 60Gbs Throughput • 1T Storage
• AX3000 • AX1800
2022 • IPTV support • 2.5G Port + • Up to 1K/2K Users
2022 • 1GE + 2.5G SFP • 1GE + 2.5G SFP
Q1 Q2 1*GE + 1*SFP
2022
• Directional Ant.
RG-S53 Series 2022
Q3
Switches Q4
RG-S5760-X RG-S5750-H • Support VSU
Series Full Series Full RG-EG2100-P V2
• 10G uplinks
L3 Switches L3 Switches
RG-AP890-AR RG-AP180(V2) • Routing/NAT/VPN
• Support VSU • Support VSU • 12 Stream • 4 Stream • 8xGE (7xPoE)
• •24SFP options • 24SFP options RG-S29 Series • 10.8Gbps • AX3000 • FREE Layer 7 DPI
• •8 SFP+ uplinks • Layer 3 routing Switches • 5 * GE Por • Up to 300 Users
• 10G Ports
• Layer 3 routing • Support VSU • Wi-Fi 6E • PoE Passthrough
• 10G uplinks

One-stop Solution for SME

Lifecycle Support Without Compromise

Zero-server lnstallation

Wi-Fi Mobile Dummy

Optimization Provisioning

Cloud Operation & Rich Enterprise

Maintenance Features

06 Ruijie Cloud Service

Ideal Choice for Managed Service Provider (MSP)

Full Networking Product 01 Custom Service 02 Multi-tenant Platform 03 Lifetime FREE Cloud Platform 04
Unified Management for all Ruijie Custom service (Elite Cloud) for Support flexible device grouping & No annual subscription for Cloud
wireless access points, Switches ODM partners. Own cloud at lesser sub-account privileges Management
and Gateways cost.

Tailor-made for Industry

Hospitality Retail Chain Enterprise Office

• Hybrid controller options • Multi-site cloud management • 100+ user proven

• Portal acceleration technology • Multi-language guest portal • PPSK staff authentication
• Flexible guest Wi-Fi policy • Site-to-Site VPN • No controller at premises
• Internet compliance audit • POS Integration • Fast roaming

University / High School Staff Accommodation Government

• 10K+ high-density Wi-Fi • Flexible Voucher Package • Private Cloud solution

• Internet compliance audit • 1-stop Paid Wi-Fi solution • Project-based Customization
• L7 Traffic Flow Control • 1-click Wireless Optimization • Single-platform cloud management
• Flexible guest/staff/student authentication • Remote Cloud Troubleshooting • Mobile App Management

Ruijie Cloud Service 07

Ruijie Cloud Service

Beyond Your Expectation

The ONLY Vendor offering ENTERPRISE Cloud for SME at Lifetime FREE

OVERVIEW
Ruijie Cloud Service is Ruijie's easy and efficient cloud solutions for chain stores, small and
medium-sized businesses and boutique hotels. The solutions include equipment deployment,
monitoring, network optimization and operational lifecycle management; enabling customers
with simple plug and play deployment and operation and maintenance. Meeting the needs
for automatic cloud RF planning and user experience monitoring, it also support mobile
monitoring (add equipment using QR code scanning, network status monitoring and alarm).
At the same time it provides flexible wireless user access control features, including
high security “One person, one machine and one password” PPSK, built-in cloud Portal and
Facebook authentication.

KEY FEATURES Beyond Your Expectation

■ Full Networking Product from Internet Gateway, Switches to Wireless AP The ONLY Vendor offering ENTERPRISE Cloud for SME at Lifetime FREE
■ Enterprise Cloud Functionality and Ultimate Wireless Performance verified by Tolly
■ Dummy Provisioning by Mobile App

Unlimited Lifecycle Enterprise 99.99%

Capacity Support Tools Auth Availability

RUIJIE CLOUD SPECIFICATIONS

Overview Guest WiFi

System Capacity Unlimited Customized captive portal ✓

Guest Portal ✓ Multi-languages support ✓

Management Platform Web / Mobile APP Control access to network
Time/Device/Traffic-limit policy
resources
Supported Products Wireless AP, Switches, Gateway
Flexible authentication PPSK (Staff), Voucher Access Code, One-
Unified Management & Moniitoriing
options click Portal, Social Login (Facebook), Open

Dashboard with Google Maps ✓ Reporting & Analytics

Multi-tenant architecture ✓ Daily/Weekly/Monthly

Device/Client/Network ✓
Account Privileges ✓ Summary Report

Top 10 SSID/Traffic/Client/
Multi-level groups ✓ ✓
AP Analytic Report
Project Handover ✓
Report Export CSV/PDF
Project Sharing ✓ Troubleshooting

Site Survey Planning

Remotely reboot devices,
web-CLI advanced ✓
Heat Map ✓ diagnostic

Automatic Wall Identification ✓ Alarm Notification Email / App

Floor Plan Format JPG, PNG, BIMAP, DXF Operation/Upgrade/Config/

Client/Connection Log
✓
Manually Drawing Obstacles ✓

Report Export ✓

08 Ruijie Cloud Service

Ruijie Cloud mobile app

OVERVIEW
The Ruijie Cloud Mobile App allows you Anywhere Anytime to manage your full network at fingertips. The App
provides an Dashboard view for multiple sites for you to monitor network realtime status. With step-by-step wizard,
even a IT Dummy can master the whole network provisioning such as gateway, switches and wireless AP easily
in minutes. With the App, you can perform WiFi Inspection and make WiFi Optimization on-the-go without any IT
professional assistance.

KEY FEATURES
■ 100% FREE for Ruijie Cloud Service tenants
■ Manage Your Full Network at Fingertips
■ Network Inspection, Optimization & Upgrade On-the-go
■ Dummy Network Provisioning by Mobile App (without PC)

Fast Network Full Network Wireless Optimization

Provisioning Monitoring On-The-Go

Topo Traffic WiFi Alarm

Management Analytic Optimization Notice

APP SPECIFICATIONS
Ruijie Cloud Mobile APP

Device Monitoring Dashboard ✓

Network Overview Topology ✓
User Monitoring ✓
Client Monitoring ✓
Switch Quick Provisioning ✓
AP Quick Provisioning ✓
Security GW Provisioning ✓
Wireless Network Inspection & Optimization ✓
Firmware Management ✓
Product Sizing & Selection Advisor ✓

Ruijie Cloud Service 09

Site Survey Planner

FREE Cloud-based tool for early-on network deployment project planning

KEY FEATURES
■ Automatic Wall Identification
■ Drag-N-Drop Signal Simulation
■ Professional Report Formation

10 Ruijie Cloud Service

 Switches
Data Center, Core, Distribution, Access
Switches

PRODUCT FAMILY OF RUIJIE SWITCHES

Data Center Switch

RG-N18000-X Series RG-S6500 Series RG-S6220-H Series

Core Switch

RG-N18000 Series RG-S7800C Series

Distribution Switch

RG-S5760C-X Series RG-S6120-20XS4VS2QXS RG-S5750-H Series RG-S5300-E Series

Access Switch

RG-S2910-H Series RG-S2910XS-E Series RG-S2900G-E Series

APPLICATION SCENARIO

Switches 11
KEY TECHNOLOGIES
VIRTUAL SWITCHING UNIT (VSU) TECHNOLOGY
The Virtual Switching Unit (VSU) technology is an out of the box feature
which requires no additional license. The switches are managed as 1 entity
(Single IP) in VSU which simplifies management. This technology is also
flexible, bandwidth of the VSU link can vary (1G/10G/40G/100G) and support
distance stacking via fiber cables. Carries class <50ms failover time ensures
Stackable Switch
smooth and uninterrupted transmission of key services. The Ruijie switch Up to 9 into 1 virtualization Chassis Switch 4 into 1

supports cross-device link aggregation for easy double uplink to server/switch, Virtual Switching Unit (VSU) Technology

effectively maximizing bandwidth investment return.

MULTI-PROCESSING MODULAR OPERATING SYSTEM

Since 1998, Ruijie has been investing on the R&D of modular operating
system. The software platform is designed based on the next-generation
RGOS 11.X multi-processing modular operating system to integrate the
service features such as loosely coupled firewall, wireless and authentication
into a unified cloud network operating system. The software platform also
supports full virtualization and offers rich data center and campus network
features. The key availability indicators such as multi-processing modules,
process backup and hot patch have reached the industry-leading level.

Modular Operating System

NFPP: NETWORK FOUNDATION PROTECTION POLICY

Security Detection
The Ruijie NFPP (Network Foundation Protection Policy) is a protection system  Security Processing Mode
to enhance the inherent security performance of the switch by detecting attack based on network threat
sources and taking actions such as rate limiting and isolation, so that the switch  Automatically discover and Warning/ Detection
Trap Valid traffic / user still
processor and channel bandwidth resources can be protected and normal prevent security attacks have access to network

packet forwarding and protocol state can be guaranteed. NFPP protects the
switch at data plane, management plane and control plane. The hardware-
Attacks

based protection allows the software-based protection mechanism to operate

more efficiently without consuming too many resources, while software-based
Automatically issue security
protection can cover the shortage of hardware-based protection, making policy to isolate attacks

protection policy more specific and flexible.

Security Detection Enabled by NFPP

RUIJIE FAQ
HOW CAN WE MAKE SURE POWERED DEVICES STILL WORK WHEN WE MAINTANCE
THE NETWORK?

Since more IoT (Internet of Things) devices depend on PoE (Power over
Ethernet) power supply nowadays, ZPoE (Zero-interruption PoE) feature is
introduced to Ruijie PoE switches. NVR
With such feature, the switch can provide nonstop PoE power supply to IP
cameras, IP phones and other PD (Powered Device), even when a reboot
happens. So operators can feel free to do maintenance job like firmware
upgrade any time.

12 Industry-tailored Solutions
 Data Center Switch

RG-N18000-X Series

OVERVIEW
Ruijie Newton 18000-X Switch Series (RG-N18000-X) is the next-generation high-performance core switches designed
for cloud network, which tops the class with its zero-backplane design on the 100T switching platform. The RG-
N18000-X Switch Series offers high-efficiency and high-stability switching services, and guarantees ten-year smooth
network upgrades.

KEY FEATURES
■ Ideal for data center networks
■ Ideal for high-performance computing with ultra-low latency
■ CLOS non-blocking architecture and advanced zero-backplane design
■ Scalable capacity for future expansion: up to 576 100GE, 576 40GE, 2304 10GE ports

Slot Maximum Port

Switching MAC
ARP Table Rack
Model Capacity Table VSU
Size Height
(Tbps) Size Control Line Fabric
Chassis GE 10G 40G 100G
Engine Card Engine

Up to Up to
RG-N18018-X 461/1032 18 2 16 6 2304 2304 576 576 ✓ 21RU
750K 750K

Up to Up to
RG-N18010-X 230/516 10 2 8 6 1152 1152 288 288 ✓ 12RU
750K 750K

RG-S6500 Series

OVERVIEW
Ruijie RG-S6500 Switch Series is a high-speed, high-density, 25 or 100 Gigabit Ethernet switch series
designed to power next-generation data centers and cloud computing services.

KEY FEATURES
■ Non-Blocking Performance with Powerful Caching Capacity
■ RDMA intact Ethernet
■ Hardware-based traffic visualization
■ Advanced cache scheduling mechanism

Maximum Port
Switching ARP Table MAC Table Power Rack
Model Capacity VSU L3 Routing
Size Size Supply Height
(Tbps)
25G 40G 100G

RG-S6510- Static routing, RIP, OSPF,

4.0 Up to 100K Up to 160K 48 NA 8 ✓ AC 1 RU
48VS8CQ IS-IS, BGP

RG-S6520- Static routing, RIP, OSPF,

12.8 Up to 90K Up to 264K NA NA 64 ✓ AC 2 RU
64CQ IS-IS, BGP

Up to Up to Up to Static routing, RIP, OSPF,

RG-S6510-4C 6.4 Up to 100K Up to 160K ✓ AC 2 RU
96 64 32 IS-IS, BGP

Switches 13
RG-S6220-H Series

OVERVIEW
Ruijie’s industry-leading RG-S6220H Switch Series, designed to power next-generation data centers and cloud
computing services, delivers non-blocking, unified and virtualized switching performance with high transparency and
sustainability. The high-performance and cost-efficient RG-S6220H Switch Series solves the problems such as traffic
surge and high deployment cost, serving as the solid foundation for cloud computing network solutions.

KEY FEATURES
■ Data Centre Virtualization (EVPN VXVLAN, VSU, OpenFlow) Support
■ Non-Blocking Performance with Powerful Caching Capacity
■ Up to 48 x 10G BASE-X/BASE-T Ports and 32 x 40G BASE-X Ports
■ Advanced Layer 3 Routing Support
■ Power and Fan Redundancy Support

Maximum Port
Switching ARP Table MAC Table Power Rack
Model Capacity VSU L3 Routing
Size Size Supply Height
(Tbps)
GE 10G 40G

RG-S6220- Static routing, RIP, OSPF,

2.56 Up to 40K Up to 96K 48 48 6 ✓ AC/DC 1 RU
48XT6QXS-H IS-IS, BGP

Core Switch

RG-N18000 Series

OVERVIEW
Ruijie Newton 18000 Switch Series (RG-N18000) is industry leading in supporting cloud data center with
a broad spectrum of specialized campus network features. The RG-N18000 core switches achieve cloud
network integration, virtualization, and flexible deployment to fulfill the evolving next-gen cloud architecture
requirements.

KEY FEATURES
■ Largest table size and strongest control engine in the industry
■ Highest board performance and lowest latency in the world
■ World-leading virtualization technologies
■ High Reliability & Energy-saving Design

Slot Maximum Port

Switching ARP Table MAC Table Rack
Model Capacity VSU
Size Size Height
(Tbps) Control Line Fabric
Chassis GE 10G 40G
Engine Card Engine

RG-N18014 625.5 Up to 170K Up to 512K 18 2 12 4 576 576 288 ✓ 20 RU

RG-N18012 521.3 Up to 170K Up to 512K 16 2 10 4 480 480 240 ✓ 14RU

RG-N18010 417.0 Up to 170K Up to 512K 14 2 8 4 384 384 192 ✓ 18 RU

RG-N18007 260.6 Up to 170K Up to 512K 7 2 5 N/A 240 240 120 ✓ 8 RU

14 Switches
RG-S7800C Series
OVERVIEW
Ruijie RG-S7800C Core Switch is specially designed for next-gen integrated network. Implementing advanced
RGOS11.X operating system and VSU/VSD virtualization technologies, the switch future supports future
Ethernet requirements. The leading technologies break customer physical network barriers to form an
integrated network. The VSU (Virtual Switch Unit) feature greatly simplifies customer network architecture
to enhance the operational efficiency. The VSD (Virtual Switch Device), another virtualization technology,
significantly lowers the total cost of investment by improving device utilization. The RG-S7800C switch is ideal
for MAN, campus network and settings alike.

KEY FEATURES
■ Cost-effective Entry-level Chassis Switch
■ Support Network Virtualization (VSU & VSD) and Advanced Layer 3 Routing (OSPF, BGP)
■ Carrier-class Reliability: Control Engine/ Power/ Fan Redundancy, Hot-swappable Components
■ Support Large-scale MAC (up to 64K) and ARP Table (up to 20K)

Slot Maximum Port

Switching Capacity Rack

Model ARP Table Size MAC Table Size VSU
(Tbps) Height

Chassis Control Line GE 10G

Engine Card

RG-S7808C 22.25/88.62 Up to 20K Up to 64K 8 2 6 288 48 ✓ 10RU

RG-S7805C 19.2/52.13 Up to 20K Up to 64K 5 2 3 144 24 ✓ 4RU

RG-S6120 SERIES

OVERVIEW
Newly-launched RG-S6120 series switches adopt advanced hardware architecture. Embedded with the
latestmodularized operation system, this 10G series switches provide better hardware processing performance
and more convenient operation. Boasting 40G unlinking capacities, the RG-S6120 series switches meet
customers’ demands for high-density access and high-performance distribution. What’s more, working as
either distribution layer switches for large networks or core switches for small and medium-sized networks, the
RG-S6120 series switches offer ideal and comprehensive end-to-end service, as well as various and flexible
security configurations, thus making networks faster, safer and smarter.

KEY FEATURES
■ Customized for Large Campus Network: 20*10G/1G SFP+ port, 4*25G/10G SFP28 ports, 2*40G QSFP+ ports
■ Exceptional Performance: Up to 2.56Tbps Switching Capacity
■ Network Virtualization: Virtual Switch Unit (VSU) Support
■ Out-of-box with Advanced Layer 3 Routing features■ High Reliability: Hot Patches, Power and Fan Redundancy Support

ARP MAC 25G 40G

Switching 10G SFP+ Power Height
Model Table Table SFP28 QSFP+ VSU
Capacity(Gbps) Ports Redundancy Rack
Size Size ports Ports

RG-S6120-20XS4VS2QXS 2560 16K 32K 20 4 2 ✓ ✓ 1 RU

Switches 15
 Distribution Switch

RG-S5760C-X SERIES

OVERVIEW
Ruijie RG-S5760-X series switches are the next-generation Ethernet switches which feature high performance
and large capacity. The switches employ with new-generation chips together with Ruijie's latest RGOS12.X
modular OS to provide a larger entry capacity, faster hardware processing, and better user experience.
The RG-S5760-X series switches support flexible 1000M access and provide four to eight fixed 10G SFP ports
that support high-density high-performance uplink connection. They excellently meet user requirements for high-
density access and high-performance convergence.

KEY FEATURES
■ High Performance and High Scalability
■ IPv4/IPv6 Dual-stack Multi-layer Switching
■ Virtual Switching Unit (VSU)
■ VXLAN Feature
■ High Reliability
■ Superior Multiservice Support Features
■ Advanced QoS Policies
■ Energy Efficiency

Fixed port Expansion Module Performance Physical

Model
GE SFP/
RJ45 Card Switching Forwarding MAC ARP Jumbo Packet Unit
SFP+ Card type Dimensions
port slot Capacity rate table table frame buffer weight
port

4 1/10G
RG-S5760C- SFP+ port 9216
24 8 SFP+ 1 880 Gbps 426 Mpps 64000 24000 32Mbit 440x340x44mm 4.4 kg
24GT8XS-X 2 40/100G Bytes
QSFP28 port

4 1/10G
RG-S5760C- SFP+ port 9216
48 4 SFP+ 1 880 Gbps 426 Mpps 64000 24000 32Mbit 440x340x44mm 4.5 kg
48GT4XS-X 2 40/100G Bytes
QSFP28 port

RG-S5760C- 4 1/10G
8 24 SFP SFP+ port 9216
24SFP/ (Combo) 8 SFP+ 1 2 40/100G 880 Gbps 402 Mpps 64000 24000 Bytes 32Mbit 440x340x44mm 4.3 kg
8GT8XS-X QSFP28 port

FEATURE HIGHLIGHT
Out-of-the-box & advanced layer 3 routing feature

Provides hardware support for IPv4/IPv6 multilayer switching at line rates, supports distinction and
processing of IPv4 and IPv6 packets by hardware, and provides flexible IPv6 network communication
schemes according to requirement planning and network status of the IPv6 network.
Supports rich IPv4 routing protocols, including static routing protocols, RIP, OSPF, and BGP4, which enable
users to select appropriate protocols for network building in different environments.

16 Switches
RG-S5750-H Series

OVERVIEW
Ruijie RG-S5750-H Switch Series is a collection of next-gen multiservice switches, offering remarkable
performance and enhanced security. Implementing an industry-leading hardware design and Ruijie’s latest
RGOS11.X modular operating system, the switches offer better table capacity, improved hardware processing
performance, and easier user operation. The RG-S5750-H series supports flexible Gigabit access and high-
density 10G port scalability. All models offer fixed 4 x 10G fiber ports and dual expansion slots, supporting high-
density, high-performance port uplink performance. These leading features fully meet requirements of high-
density access and demanding aggregation.

KEY FEATURES
■ Customized for large campus network with 64K MAC address
■ Exceptional performance & scalability with 5.95Tbps switching capacity
■ Network virtualization (VSU) supports up to 9 stack members
■ Out-of-box with advanced layer 3 routing, MPLS and SDN features
■ High reliability with hot patches, 1+1 power module redundancy, hot swappable components

Expansion
Fixed port Performance Physical
module
Model
GE GE 10GE Card Card Switching Forwarding MAC ARP Jumbo Packet Dimensions Unit
RJ45 SFP SFP+ slot type capacity rate table table frame buffer (WxDxH) weight
port port port size size

1-port
RG-S5750C- 4 QSFP+ 9216 440 X 280 X
28 4 2 5.98 Tbps 222Mpps 64000 20000 32Mbit 3.9kg
28GT4XS-H (Combo) dedicated Bytes 44mm
stack card

1-port
QSFP+
dedicated
RG-S5750C- stack card 9216 440 X 300 X
48 N/A 4 2 4-port 5.98 Tbps 252Mpps 64000 20000 32Mbit 4.2kg
48GT4XS-H Bytes 44mm
10GE
SFP+
interface
card

1-port
RG-S5750C- 8 QSFP+ 9216 440 X 300 X
28 4 2 5.98 Tbps 222Mpps 64000 20000 32Mbit 4.2kg
28SFP4XS-H (Combo) dedicated Bytes 44mm
stack card

1-port
QSFP+
dedicated
RG-S5750C- stack card 9216 440 X 340 X
N/A 48 4 2 4-port 5.98 Tbps 252Mpps 64000 20000 32Mbit 4.7kg
48SFP4XS-H Bytes 44mm
10GE
SFP+
interface
card

440 X 420 X
RG-S5750- 44mm
9216 440 X 450
48GT4XS- 48 N/A 4 N/A N/A 5.98 Tbps 132Mpps 64000 20000 Bytes 32Mbit X 44mm 6.1kg
HP-H w/ PG-
PA1150P-F

FEATURE HIGHLIGHT
Out-of-the-box & advanced layer 3 routing feature

Provides hardware support for IPv4/IPv6 multilayer switching at line rates, supports distinction and
processing of IPv4 and IPv6 packets by hardware, and provides flexible IPv6 network communication
schemes according to requirement planning and network status of the IPv6 network.
Supports rich IPv4 routing protocols, including static routing protocols, RIP, OSPF, and BGP4, which enable
users to select appropriate protocols for network building in different environments.

Switches 17
RG-S5300-E SERIES

OVERVIEW
The RG-S5300-E series are next-generation gigabit Ethernet switches launched by Ruijie according to its design
philosophy of security, high efficiency, energy saving, and independent innovation. This series can provide full
gigabit access and flexibly extensible 10G uplink data exchanges. With a new hardware architecture and Ruijie
latest RGOS12.X modular OS, the RG-S5300-E series can provide more resource entries, faster hardware
processing, and better user experience.

KEY FEATURES
■ Virtual Switching Unit (VSU)
■ Energy Efficiency
■ High Reliability
■ Advanced QoS Policies
■ Software-Defined Networking (SDN)
■ IPv4/IPv6 Dual-stack Multi-layer Switching

Ports

Model GE RJ45 port PoE/PoE+ Ports Max. PoE Rack Height

GE Port SFP / SFP+

RG-S5300-
336Gbps 24 4 N/A N/A 1 RU
24GT4XS-E

RG-S5300-
432Gbps 48 4 N/A N/A 1 RU
48GT4XS-E

RG-S5310-24GT4XS-
208Gbps 24 4 24 740W 1 RU
P-E

RG-S5310-48GT4XS-
176Gbps 48 4 48 1440W 1 RU
P-E

FEATURE HIGHLIGHT
Out-of-the-box & advanced layer 3 routing feature

Provides hardware support for IPv4/IPv6 multilayer switching at line rates, supports distinction and
processing of IPv4 and IPv6 packets by hardware, and provides flexible IPv6 network communication
schemes according to requirement planning and network status of the IPv6 network.
Supports rich IPv4 routing protocols, including static routing protocols, RIP, OSPF, and BGP4, which enable
users to select appropriate protocols for network building in different environments.

18 Switches
 Access Switch

RG-S2910 Series

OVERVIEW
Ruijie RG-S2910-H High Power over Ethernet (HPoE) Switch Series pushes the frontier with leading
IEEE802.3bt standard, delivering 90W power output per port. The HPoE switch guarantees the best security,
efficiency, stability and energy-saving experiences. Ruijie RG-S2910XS-E/P is a collection of next-gen Gigabit
switches architected for superior security, high performance and outstanding energy efficiency. The series
delivers full Gigabit access and unparalleled scalability to 10G performance.

KEY FEATURES
■ Up to 60 Watts per Port by High-power PoE Technology (IEEE 802.3bt)
■ Industrial-grade PBOX for Flexible Remote Deployment (12VDC/ 24VAC Options)
■ Outstanding Power Supply Stability (Average Error Rate <5%)
■ Time & Cost Saving on Construction Works

Downlink Uplink PoE Output ports

Switching Rack
Model Capacity VSU Height
(Gbps)
GE (Base-T) SFP SFP/SFP+ PoE PoE+ HPoE

RG-S2910-48GT4XS-E 264 48 4x 1G/10G SFP+ N/A N/A N/A ✓ 1 RU

RG-S2910C-48GT2XS-HP-E 264 48 2x 1G/10G SFP+ Port 1-48 Port 1-48 N/A ✓ 1 RU

RG-S2910-24GT4XS-UP-H 256 24 4x 1G/10G SFP+ Port 1-24 Port 1-24 Port 1-4 ✓ 1 RU

RG-S2910-24GT4XS-E 264 24 4x 1G/10G SFP+ N/A N/A N/A ✓ 1 RU

Up to
RG-S2910C-24GT2XS-HP-E 264 24 SFP+ Port 1-24 Port 1-24 N/A ✓ 1 RU
4x 1G/10G

RG-S2910-24GT4SFP-UP-H 256 24 4x 1G SFP Port 1-24 Port 1-24 Port 1-4 ✓ 1 RU

RG-S2910-10GT2SFP-UP-H 256 8 2x 1G SFP Port 1-8 Port 1-8 Port 1-8 N/A 1 RU

RG-S2910-10GT2SFP-P-E 256 8 2x 1G SFP Port 1-8 Port 1-8 N/A N/A 1 RU

Switches 19
RG-S2900G-E Series

OVERVIEW
Ruijie RG-S2900G-E V3 Series is a collection of next-gen multiservice switches, offering remarkable
performance and enhanced security. Implementing an industry-leading hardware design and Ruijie’s latest
RGOS11.X modular operating system, the switches offer better table capacity, improved hardware processing
performance, and easier user operation.

KEY FEATURES
■ Network Virtualization (VSU) Support
■ Dynamic Network Protection (CPP and NFPP Technologies)
■ SDN (OpenFlow v1.3) Ready and Layer 3 Routing Support (RIP, OSPF)
■ Lightning Protection (up to 6KV)

Downlink Uplink

Switching Power Rack

Model Capacity ARP Table Size MAC Table Size VSU Supply Height
(Gbps)
GE SFP/
SFP
(Base-T) SFP+

RG-S2952-E v3 256 1K 16K 48 4x 1G SFP ✓ AC 1 RU

RG-S2928-E v3 256 1K 16K 24 4x 1G SFP ✓ AC 1 RU

20 Switches
 Wireless
Wireless Controller, Software, Cloud Service,
Indoor & Outdoor AP Series

PRODUCT FAMILY OF RUIJIE WIRELESS SERIES

RG-AP800 Series(Wi-Fi 6) RG-AP840-I RG-AP820-L(V3)

Indoor AP Series

RG-AP180
RG-AP810-L
Wall Plate AP Series

Outdoor AP Series

RG-AP630 (Wi-Fi 5) & AP680 (Wi-Fi 6) Series

Wireless Controller
Series

Wireless Controller Series

Cloud Service

Ruijie Cloud (Public) Service & Mobile App

Wireless 21
 APPLICATION SCENARIO

WIS Cloud Service

WiFi Monitoring & Optimization

Typical Application for Education / Hotel / Staff

Room Accommodation and Enterprise Campus

Wall AP180（Wi-Fi 6）
Internet Edge Equipment Highlights:
EG3000 Series

Access - Total ICT Solution: Wired/Wireless/Security/AAA

Server Room S2900

- FREE Cloud Platform (& App) for Unified Management

Wireless Controller Core/ Distribution Switch
WS6000 N18K S7800
S8600 S5700 Corridor - Wi-Fi 6 Scenario AP Design

AP800 Series - AP800 series for high-density WiFi access

（Wi-Fi 6)

Reception Area - Wall AP 180 series for guest room coverage

AP800 Series (Wi-Fi 6) Function Hall / Theatre

- On-premises WLAN Controller WS6000 Sereis as optional

AP800 Series

KEY TECHNOLOGIES

Patented Antenna - X-Sense

The Ruijie X-Sense Smart Antenna, the best-in-class wireless products delivering unprecedented network experience, provides
full coverage by different antenna combinations offering a wide range of wireless signal paths.

AC Virtualization Technology

VAC

"AC Virtualization" technology make branching extensions easy and convenient. Flexible extension for branches means new
AC AC
branches of ACs can be smoothly added into an already set up network, plug and play, without extra configuration.

AP AP AP AP AP AP

Wi-Fi 6 (802.11ax) Technology

802.11ax. Sometimes called the High-Efficiency Wireless standard, it can support up to four times higher throughput than
802.11ac standards, and many of the advancements in the 802.11ax release are specifically designed for high-density areas.

NEW Wi-Fi 6 User Experience

In HT80, the speed of single stream is From 433Mbps to 600Mbps. In HT160, it’s up to 1201Mbps. The AP can
Speed Up
support up to 8x8MIMO, and the total wireless throughput is over 9.6Gbps.

Support UL/DL MU-MIMO and UL/DL OFDMA in multi-user scenario. Reduce channel overhead and
Multi-user Transmission
improve spatial channel utilization in multi-user scenarios.

Based-on BSS-COLOR, improves data synchronization, reception, and demodulation

Anti-Interference
efficiency, and uses dynamic CCA threshold. Reduce interference during transmission.

22 Wireless
 Indoor AP Series

AP800 SerieS
OVERVIEW
RG-AP800 Series are the next-generation flagship wireless AP by Ruijie to support the last 802.11ax protocol for
indoor scenarios of large enterprises, public venues, convention centers, and practically any other indoor space.
Certified by Tolly lab, the AP800 series is the Fastest Wi-Fi 6 in production environment against major enterprise
brand, up to 4Gbps.
RG-AP800 series powered by Ruijie smart antenna design with 360o zero-dead zone coverage. With the built-in IoT
module, enterprise customers can be ready for future IoT expansion to boost the operational efficiency and customer
experience.

KEY FEATURES
■ The Fastest Wi-Fi 6 AP upto 4Gbps (certified by Tolly)
■ 65% Better than Wi-Fi 5 (certified by Tolly)
■ Guarantee User Capacity at 1024 Client (certified by Tolly)
■ Integrated IoT module

Model Wireless Data Total Wi-Fi 6 (IEEE Service PoE Ports

Max Client Antenna 2.4GHz 5GHz
Rate Stream 802.11ax) Port Input

1 10G (Multi-G),
RG-AP880-I 5.95Gbps 1024 12 integrated ✓ ✓ ✓ 2
1 10G (SFP+),2 GE

RG-AP840-I 5.2Gbps 1024 6 integrated ✓ ✓ ✓ 3GE 1

RG-AP820-L(V2) 2.4Gbps 1024 4 integrated ✓ ✓ ✓ 1GE 1

RG-AP820-L(V3) 2.97Gbps 512 4 integrated ✓ ✓ ✓ 1GE 1

RG-AP810-L 1.77Gbps 512 4 integrated ✓ ✓ ✓ 1GE 1

The Fastest Wi-Fi 6 Record in the Market

Ruijie, Huawei, Ruckus Access Point Wireless Performance Single Client (8x8:8 Models)
5GHz Radio, UDP, Downstream Throughput (Mbps)

Reasons to Choose Ruijie Wifi 6

Ruijie’s flagship Wi-Fi 6 access point RG-AP880-I supports up to 4Gbps single client wireless throughput on the 5GHz
radio which makes it the fastest Wi-Fi access point Tolly has ever tested to the test date

Wireless 23
Wi-Fi 6 vs Wi-Fi 5 Access Point Vs Huawei and Ubiquiti

Ruijie, Huawei, Ruckus Access Point Wireless Performance

Single Client (8x8:8 Models) 5GHz Radio, UDP, Downstream Throughput (Mbps)

Source:
Ruijie AP820-L and Huawei AirEngine 5760-10 tested by Tolly at #220111 Report (Feb 2020);
Ruijie AP730-L, AP720-L, AP710, Huawei AP4051TN, Ubiquiti UAP-AC-PRO and UAP-AC-LR tested by Tolly at #219101 Report (Feb 2019)

Visualized Experience
40 Meters Long Distance Testing VS Huawei & Ruckus
Wi-Fi 6 Access Point Coverage - Single Client TCP Throughput (2.4GHz Downstream (Mbps)

Source:
Tests were run in a dormitory’s hallway. Galaxy means Samsung Galaxy S10; iPhone means Apple iPhone 11; iPad means Apple iPad Mini.
All these three devices were 1 meter away from the AP under test. 10m (10 meters), 30m and 40m clients were all laptops with the Intel Wi-Fi 6 AX200 adapter.
Test used the TCP throughtput script in lxia lxChariot with twelve pairs of streams.

Guarantee for High Density Scenarios

Upto 1024 Clients per Access Point

RG-AP880-I RG-AP840-I RG-AP820-L RG-AP820-L(V3) RG-AP810-L

24 Wireless
 WALL AP Series

WALL AP SerieS

OVERVIEW
Ruijie Wall AP Series is designed for wireless deployment in hotels, offices, residential buildings and settings alike,
offering varies Wi-Fi standard options, from Wi-Fi 5 to latest Wi-Fi 6. The mini-size wall-mountable AP has the same
size as a standard 86-type faceplate with integrated Ethernet and VoIP ports. Universal mount kit is also available for
US/EU standard socket.
Ruijie Wall AP benefits from easy deployment, the AP enables zero disruption to the interior finishes and offers the
best solution for scenarios with delicate interior design.

KEY FEATURES
■ First Wi-Fi 6 Wall Plate AP in the market
■ IPTV Service Guarantee (GE LAN port and Multicast support)
■ Never Disturbing the Customers by Hidden the LED Indicators Light
■ Universal Mount Kit Design for US/EU Socket Installation (sold seperately)

Service Port PoE Ports

Model Wireless Wi-Fi Radio

Max Client MIMO Antenna
Data Rate standard
Uplink Downlink Input Out

Dual Band
RG-AP180 1774.5Mbps 1024 2×2MU-MIMO integrated Wi-Fi 6 1GE 4GE 1 N/A
(2.4G+5G)

Dual Band
RG-AP180(V2) 3000Mbps 1024 2x2 MU-MIMO integrated Wi-Fi 6 1GE 4GE 1 1
(2.4G+5G)

Wireless 25
 Outdoor AP Series

AP680&630 SERIES
OVERVIEW
Ruijie AP630 & AP680 Outdoor AP series all adopts the IP68 protection design for the enclosure, which is suitable
for application in extreme indoor and outdoor environments. Equipped with built-in omni/directional antenna, Ruijie
outdoor AP provide flexible deployment options to achieve the Wi-Fi coverage in vast majority of the scenarios.
Multi-hop and point-to-multipoint bridge features are also supported to further enhance the deployment flexibility.

KEY FEATURES
■ Wi-Fi 6 standard option for superior Wireless Performance
■ Built-in Smart Antenna & Lightning Arrester
■ Long Distance Wireless Bridge upto 3KM
■ Outstanding Environmental Adaptability (IP68, -40-65°C)

Antenna IEEE 802 Port PoE Ports

Dimensions
Model Wireless Spatial
Max Client Streams 2.4GHz 5GHz (W x D x H)
Data Rate 11AC (mm)
External Internal1 GE SFP Input Output
Wave1/2

RG-AP680(CD) 2.4Gbps 1024 4 N/A DIR Wi-Fi 6 (11ax) ✓ ✓ 1 1 1 N/A 251*168*64

RG-AP630(IDA2) 2.533Gbps 512 4 Optional DIR 11AC Wave2 ✓ ✓ 2 1 1 N/A 276*246*90

RG-AP630(IODA) 1.75Gbps 256 3 Optional O-DIR 11AC Wave1 ✓ ✓ 2 1 1 1 276*246*90

1 DIR for directional antenna and O-DIR for omnidirectional antenna

2,3 IPSec VPN in the roadmap

Wireless Controller Series

WIRELESS CONTROLLER SERIES

OVERVIEW
Ruijie Wireless Controller Series is designed to support the next-generation high-
speed wireless network. The Wireless Controllers can be deployed at either Layer
2 or Layer 3 network to communicate with wireless access point (AP) without any
architecture or hardware changes, offering seamless and secure wireless control.
The Wireless Controllers can manage up to 128 APs by default and a maximum
capacity of 2,560 APs with license upgrade.

KEY FEATURES
■ Scalable up to 2,560 APs and 80K Clients
■ Built-in with Advanced Wireless Radio Management and WIPS Security Protection
■ Support Seamless L2/L3 Roaming
■ Support N+1, N+N Resiliency
■ Built-in with Portal Server for Web Authentication

Number of
Ports Manageable AP Dimensions
Portal Virtual
Model Virtual AC (W × D × H)
Authentication AP
Expansion (mm)
GE SFP SFP+ Default Max
Slot

RG-M18000-WS-ED N/A N/A 2 N/A 128 2560 ✓ ✓ ✓ 440 × 399 × 40.18

RG-WS6816 N/A 8 4 2 128 3200 / 50004 ✓ ✓ ✓ 440 × 560 × 88.1

RG-WS6108 6 2 N/A N/A 32 320 / 6404 ✓ ✓ ✓ 440 × 200 × 43.6

RG-WS6008 6 2 N/A N/A 32 224 / 448 ✓ ✓ ✓ 440 × 200 × 43.6

26 Wireless
 Gateway
Security Gateway

VPN VIRTUALIZATION

OA System

Financial Management System

The flow in the VPN tunnel is controllable and visible, and the
VPN business security has no blind angle. We can view and control the
Video Conference System Tunnel traffic flow in the VPN tunnel, establish a visual VPN network, and
ERP, CRM Systems
provide security for key business through VPN.

Company Branch Headquarters

Visualized VPN Connecting HQ to Branches

FLOW CONTROL
Flexible
Flow control is based on user or application bandwidth security, distribution,
Bandwidth
speed limit. It can accurately identify more than 30 kinds of applications,
such as P2P application, streaming media, enterprise office system, etc., with
more than 1500 application characteristics, and realize fine and reasonable
bandwidth resource management. By methods of intelligent flow management, Flow Control
Simple
the bandwidth is free to be used freely when the bandwidth is available and be and
Precise
Flexible
distributed according to demands When bandwidth is tight.Different traffic lights Identification
are opened on different channels to ensure the high-speed operation of key
business.
Benefits of Flow Control

FAST PERFORMANCE

Flow
Control

Ruijie's all-in-one gateway combines functions of router, flow control, load balancing, behavior
management, soft AC and VPN device in one. With multiple network service functions
integrated, the next generation gateway are cost effective, optimized for easy deployment
and designed to adapt to different networking environments, enhancing user experience and
network flexibility.

Gateway All-in-one Functions

RG-EG3000XE SERIES
OVERVIEW
Ruijie RG-EG Series is a series of multi-functional gateway products launched by Ruijie for overseas
markets. It integrates multiple gateway functions and has an abundance of ports to adapt to different
networking environments, helping users form a flexible network and enhance network experience of users.

KEY FEATURES
■ Simple configuration, support WEB and Ruijie cloud management solutions7
■ Built-in DPI engine to recognize and control HTTP, P2P, mail, software, operating system updates
and other network applications
■ Integrated routing, flow control, URL filtering, IPSec VPN and other functions
■ Free URL library, application protocol library and software version upgrade, no license restrictions

Concurrent IPsec VPN IPsec Power

Model Fixed Ports Throughput New Sessions/Sec Content Filtering
Sessions Throughput Tunnels Redundancy
8Combo ports
RG-EG3000XE 8SFP+ ports 10Gbps 1600W 18W 2.3Gbs 2000 ✓ Support
2QXS ports

Gateway 27
 Gateway

RG-EG2100-P V2 and RG-EG3000 Series

OVERVIEW
Ruijie EG Next-Gen Security Gateway Series is a series of multi-functional gateway products launched by Ruijie
for overseas markets. It integrates multiple gateway functions and has an abundance of ports to adapt to different
networking environments, helping users form a flexible network and enhance network experience of users.

KEY FEATURES
■ Simple configuration, support WEB and Ruijie cloud management solutions
■ Built-in DPI engine to recognize and control HTTP, P2P, mail, software, operating system updates
and other network applications
■ Integrated routing, flow control, URL filtering, IPSec VPN and other functions
■ Free URL library, application protocol library and software version upgrade, no license restrictions

Model RG-EG2100-P V2 RG-EG3230 RG-EG3250

Network Interface 8 GE (up to 2 WAN, 7 LAN Ports) 8 GE, 1 SFP, 1 10G Ports 8 GE, 1 SFP, 1 10G Ports

Performance (1518 byte) 1Gbps 4Gbps 6Gbps

Concurrent User 300 1000 2000

PoE (802.3af/at) Out 7 PoE/PoE+ NA NA

Power Budget 130W NA NA

Integrated Hard Disk NA 1 TB 1 TB

Local Portal Acceleration NA ✓ (Ruijie Cloud required) ✓(Ruijie Cloud required)

Lifetime FREE Signature Update, 120+ Lifetime FREE Signature Update, 120+ Lifetime FREE Signature Update, 120+
L7 DPI
Identified Application Identified Application Identified Application

URL Filtering ✓ ✓ ✓

IPSec VPN 16 Tunnels 600 Tunnels 1000 Tunnels

WAN Load Balancing ✓ ✓ (up to 6 WAN Ports) ✓(up to 6 WAN Ports)

WAN Authentication DHCP (Client), PPPoE Client, Static IP DHCP (Client), PPPoE Client, Static IP DHCP (Client), PPPoE Client, Static IP

Network Protocol NAT, RIP (v1/v2), OSPF, Static Routing NAT, RIP (v1/v2), OSPF, Static Routing NAT, RIP (v1/v2), OSPF, Static Routing

28 Gateway
 Network Management System

RG-SNC Smart Network Commander

OVERVIEW
Ruijie RG-SNC (Smart Network Commander) is a network management system launched by Ruijie
Networks especially designed for network performance management and configuration. With a
friendly browser UI, the SNC provides an extensive array of features such as network topology
display, device management, performance monitoring, configuration & software management, real-
time alarm, log and report management.

KEY FEATURES
■ Unified Network Management
■ Professional Topology Management
■ Real-Time Performance Monitoring
■ Rich and Customized Reports
■ Proactive Alarm Notifications: Email

Basic Component

Topology Management Alarm Management

- Topology management - Real Time alarm monitoring

- Online user info - Self-define alarm rule & time
- Network diagnosis assistant - Voice/email alarm notification
- Event monitoring - Historical alarm query
- IP/MAC/Port mapping table - Trap & syslog event monitoring

Unified Device Management Report & Log Management

- Loop inspection - Alarm report

- Key link inspection - Assets report
- Asset management - Security log
- Hierarchical management - Operation log
- Interface batch management and configuration - Report export
- Performance monitoring
- Graphical ACL and QoS deployment

WLAN Component

Wireless Management

- Hotspot management - AP management

- Heat map diagram - End user management
- Spectrum chart - Rogue AP countermeasure
- Real-Time FFT - Troubleshooting assistant
- Wireless controller management - Remote Power Management

Gateway 29
 Training & Services

Ruijie has its own technical training and certification system. Those with Ruijie certification will have professional network knowledge, network
skills and knowledge on specific technical fields and positions, which could bring their employers great value and benefits. Ruijie Certification
system includes Ruijie Specialist Engineer (RSE), Ruijie Certified PreSales (RCPS), Ruijie Certified Engineer (RCE) and Ruijie Certified Sales
(RCS).

Ruijie's Training Services

Ruijie Specialist Engineer Ruijie Certified PreSales

(RSE)— For postsales engineers (RCPS)— For presales engineers

*Focused on Ruijie product technology *Focused on Ruijie product knowledge,

RSE RCPS
and hands-on configurations presentations, presales support skillset

RSE-Enterprise Professional Level Professional Level RCPS-Enterprise

RCE RCS
Associate Level

RSE RCPS
Ruijie Specialist Engineer (RSE), the professional Ruijie Certified PreSales (RCPS), the professional
level certificate for senior postsales engineers, is level certificate for presales engineers, is oriented
oriented at the implementation, management, and at planning and design the campus networks with
maintenance of small and medium-sized enterprises various scales. It focuses on features of industry
network, medium and large-scale campus networks solutions, products and imporvement of presales
on the following different tracks. skillset.

RCE RCS
Ruijie Certified Engineer for SME, the professional Ruijie Certified Sales for SME, the professional level
level certificate for pre-sales/post-sales engineers, certificate for sales/product managers, is oriented
is oriented at mastering SME product technologies, at mastering the value of Ruijie branding, SME
solution values and network design ability, as well as products and industry solutions.
configuration of Ruijie SME products and solutions.

30 Training and Services

Technical Service and Warranty

Value Added TAC Support

▪▪ Complimentary professional TAC Support for ALL Ruijie

partners and customers
▪▪ Staffed by Ruijie certified experts, Ruijie TAC provides
technical support for products, configuration and
troubleshooting and also incident management
▪▪ TAC supports 5*8 on case portal, online live chat or email,
7*24 on intelligent robot

Standard Limited Warranty

▪▪ 3-Year Warranty Free of Charge (FOC) for ALL hardware &

Software
▪▪ Please contact Ruijie’s local representative or Ruijie’s
Website for updated service related inquiry

Service Level Agreement

Onsite Support
▪▪ Onsite presence to diagnose and troubleshoot
Ruijie’s products and solutions

5*8 Live Chat & Case Portal

Onsite ▪▪ Standard product feature support
▪▪ Hardware or software solution problem
resolution

Online Support
Local ASP Service Hotline
▪▪ 5*8 hotline provided by Ruijie local ASP
Local ASP Service Hotline Ruijie Intelligent Robot
▪▪ 7*24 millisecond response
▪▪ Most of the frequently asked questions
Ruijie Intelligent Robot covered

Network Management System 31

Ruijie Networks Co., Ltd.
For further information, please visit our website https://www.ruijienetworks.com/
All rights are reserved by Ruijie Networks Co., Ltd. Ruijie reserves the right to change, modify,
transfer, or otherwise revise this publication without notice, and the most current version of the
publication shall be applicable.