SHUBHECHHYA MUKHERJEE

Project Manager
Location: Dallas, TX | Mob: (469) 298-9331| Email: mshubhechhya@gmail.com

SUMMARY
● Experienced Project Management professional with a track record of successfully managing projects with 6 years of
industry experience
● Skilled in managing and coordinating projects from initiation to completion, ensuring adherence to timelines, budgets,
and quality standards
● Collaborates with cross-functional teams to gather project requirements and translate business needs into
functional specifications and user stories
● Creates User Stories, Use case Documents (USD), Business Requirement Document (BRD) and Functional
Requirement Document (FRD)
● Facilitates effective communication and collaboration among team members, stakeholders, and clients
● Develops project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
● Monitors project progress, identifies risks and issues, and implements mitigation strategies for successful project
delivery
● Proficient in project management tools such as Jira, Confluence, MS Project, and MS Office
● Assists in the development and maintenance of project budgets, forecasts, and financial reports
● Utilizes data analysis and reporting tools like Tableau and Power BI to generate insightful reports for stakeholders
● Committed to delivering successful projects and driving continuous improvement

TECHNICAL SKILLS
Project Management Business Process Improvement, Budgeting, Forecasting, Change Management, Risk
Management, Requirements Management, Communication and Reporting
Programming Core-JAVA, Python, JavaScript, HTML, CSS
Languages:
Tools and Techniques MS Office, MS Project, JIRA, Confluence, SCRUM Framework, Tableau, Power BI, Google
Analytics, Adobe Analytics, Salesforce CRM, Git, Postman, Zendesk
Databases: MySQL, SQL Server
Industry Knowledge: Technical troubleshooting, Stakeholder Management, Portfolio Management, AGILE
Methodologies, Cross Functional and Cross Location Team Management, Customer
Experience, SAAS

EDUCATION
Master of Science in Management Science Aug 2019 – May 2021
The University of Texas at Dallas

Bachelor of Tech. in Computer Science and Egg. Jul 2011 – Jun 2015
Bengal Institute of Technology, India

Certification
Google Coursera Foundations of Project Management May 2023
Lean Six Sigma Foundation March 2021

BUSINESS EXPERIENCE
Dell Technologies | Dallas, TX Jun 2021 – Present
Associate Project Manager
● Created pre-discovery questionnaire as per client requirements, prepare discovery agenda and plan requirement
gathering workshops to elicit relevant project requirements using tools like Confluence
● Conducted requirement gathering workshops and interviews with project stakeholders and business delivery teams to
define the scope, understand and translate business needs into functional and non-functional requirements
● Documented elaborated user stories with functional assumptions and acceptance criteria to produce a feature value
matrix or business requirements document with a comprehensive list of requirements derived from meetings,
questionnaires, and discovery workshops
● Created requirements traceability matrix to document scope changes and maintain a log of change requests
● Effectively communicate project risks to the project management team, take the lead in devising proactive mitigation
strategies to minimize their impact on project deliverables
● Led requirements review sessions, backlog refinement meetings, and sprint demos; driving client sign offs on all
deliverables
● Captured user requirements by understanding system capabilities and convert them into system requirements, process
flows, functional requirements document and use case diagrams to meet business objectives
● Coordinated with Project Manager and Quality Assurance team to build User Acceptance Testing (UAT) plans and
determine strategy
● Developed the project management plan using MS Project by working on resource leveling, earned value
management and conflict resolution
● Forecasted the metrics for deciding the scope, schedule, and resources required for the project by calculating burn down
rates of tasks and critical path analysis
● Revamped project management processes and boosted efficiency through the implementation of Agile methodologies,
specifically Scrum
● Leveraged Jira dashboards to effectively report project insights and provide stakeholders with visibility into project
progress and performance
● Orchestrated daily and weekly reports capturing project status to achieve deliverables as per release plan

Tesla, Inc. | Sparks, Nevada Jan 2021 – May 2021

Technical Program Manager (Intern)
● Managed expectations on service delivery for some major clients in North America ensuring 100% SLA adherence
● Identified KPIs to measure success metrics for customer experience and created visualizations using Tableau to
determine improvement opportunities
● Increased CSAT score by 4% by leveraging feedback analytics to identify and improve high-impact business processes
● Drove SOP enhancement by performing requirement gathering and analysis, creating functional specifications and
process maps (BPMN) using MS Visio
● Coordinated Operations and Maintenance efforts for a Powerpack restack project in Europe by streamlining
communication amongst all stakeholders
● Developed training modules, contents, and information boards for stakeholders; Integrating nuances on Jira and WARP
to monitor all vendors

Trigent | India Oct 2015 - Jun 2019

Associate Project Manager / Business Analyst 
● Championed process improvement initiatives like implementing Jira to facilitate sprint management and transform
business requirements into user stories
● Transformed ideas and inputs provided by leadership; translated business needs into an executable plan of action by
creating user stories and test plans using Jira and Confluence
● Launched beta version of payment checkout tool to be tested among teams and gathered user issues; conducted root-
cause analysis and identified bugs and feature improvements to ensure software quality
● Acted as Scrum Master in a team of 8 developers to diagnose customer issues and enhance performance of live e-
commerce website; improved website load time by 40%
● Led daily stand-up meetings, sprint planning, sprint demo & retrospective and other Scrum ceremonies
● Increased team’s velocity by 50% by removing impediments and roadblocks to ensure release cycle is on track
● Serve as liaison between product owner, sales, business, and software engineering teams to ensure smooth
communication and resolve dependencies; manage expectations of key stakeholders and build trust by maintaining
accurate project deliverables
● Support development of custom web solutions by owning prioritized and estimated product backlog, writing epics and
features on Jira capturing product vision and project goals
● Led cross-functional Agile team of 10 members by capturing business requirements, planning, building flow of
application and coding in JavaScript
● Developed and implemented programs in Java to gather financial data from financial institutions’ websites and/or
their data feed servers
● Improved process throughput and reduced latency by 25% by rewriting existing APIs using Java
● Designed complex SQL queries to automate data refresh batch processes and reduced query execution time by 25%
● Implemented project tracking and reporting mechanisms using tools such as Jira and Confluence, enabling effective
project monitoring and documentation
● Developed VBA scripts for process automation that reduced manual reporting time from 2 hours to 20 minutes
● Coordinated and facilitated cross-functional collaboration to drive project success, ensuring alignment with project
objectives, timelines, and deliverables
● Supported project stakeholders in identifying project requirements, refining business needs, and translating them into
actionable project plans
● Provided support in resource allocation and task prioritization, optimizing project workflow and maximizing team
productivity
● Assisted in the creation and maintenance of comprehensive project documentation, including project plans, status
reports, and user manuals
● Formulated interactive dashboards and Business Intelligence reports using Tableau and Splunk to support project
managers in analyzing project data, extracting insights, and facilitate data-driven decision-making
● Actively participated in continuous improvement initiatives, identifying process bottlenecks, and proposing actionable
solutions to enhance project efficiency and effectiveness