Profile Descripton:

---------------------------
WMS Production support Analyst.
• Responsible for client interaction & resolving daily production issues.
• Supported the GO live activities.
• Identifying defects in Manhattan WMS applications and ensure their closure
• Coordinate with onsite team for quick and effective resolution
• Work with end users, development teams and testing teams to perform effective
problem prioritization and defect management.
• Document procedures for investigation and resolving Operational and System issues
in WMOS, PKMS, DCMS
• Collaborate with management and peers to organize and meet goals and expectations
in a timely and accurate manner.

Skills used: RPG, Manhattan WMoS, Manhattan WMi, SQL

-------------------------------------------------------------
Project:2
---------------
• WMS Functional expert.
• Responsible for client interaction & working on 24/7 support & on call activities
• Coordinate with business team to configure/ troubleshoot WMS to meet the client
requirement.
• Ownership of releases and implementation of SDN’s provided by Manhattan
• Supported the GO live activities.
• Identifying defects in Manhattan WMS applications and 3 PL systems and ensure
their closure
• Work with end users, development teams and testing teams to perform effective
problem prioritization and defect management.
• Work directly with clients DC Group leader, Distribution Technical officer to
gather an understanding of their business needs and assist the client in
configuration and implementation of the software system
• Stuck order management and resolution
• Document procedures for investigation and resolving Operational and System issues
in WMOS
• Collaborate with management and peers to organize and meet goals and expectations
in a timely and accurate manner.
--------------------------------------------------------------------------------
Project:3
---------------------
• Responsible for client interaction & resolving daily production issues.
• Supported the GO live activities.
• Identifying defects in Manhattan WMS applications and ensure their closure
• Coordinate with Offshore, Operation and Business for quick and effective
resolution
• Work with end users, development teams and testing teams to perform effective
problem prioritization and defect management.
• Document procedures for investigation and resolving Operational and System issues
in WMOS, PKMS, DCMS
• Collaborate with management and peers to organize and meet goals and expectations
in a timely and accurate manner.

Skills used: RPG, Manhattan WMoS, Manhattan WMi, SQL

--------------------------------------------------------------------
Project:4
-----------------------------
• Expertise in WMS functionality, Understanding Business need and Requirement
gathering.
• Configuring and customizing the WMS Modules and its functionality in WMoS, WMi,
as per the Business requirements.
• Experienced in WMS UAT Testing and Release Management.
• WMS Process Structure: Defining activities related to Warehouse Processes
Involved in Inventory Management, Outbound Process – Picking, Packing Shipping for
efficient resource management.
• Creation of Master Data: This involves creation of WMS Locations, ASNs,
Distribution Orders, Item Master and maintenance of customer master information in
WMS.
• Slotting Configuration Automatic Location assignment.
• Inbound and Outbound Batch Job monitoring and coordination with Middleware teams
for Data Mapping in WMS and Host.
• Integration exposure of vendor portals like SAP, Carrier Gateway, Fusion, E-Gate.
• Integration of WMS with Warehouse Conveyor System which include Configuration of
MHE Points and Messages for Inbound and Outbound Modules.
• Warehouse Label Design and Printer Configuration.
• Process Improvement to utilize Warehouse Resources efficiently.
-------------------------------------------------------------------------------
Description of About:
---------------------------
• Leading complex WMS implementations, Testing, Golive & operational Support
• Manhattan WMS Classic and SCPP (Supply Chain Process Platform) & SCI
• ORACLE: SQL, PL/SQL and DBA (performance tuning, AWR reports)
• WMS Integration with MHE
• WMS Issue troubleshooting and Management
• WMS Configuration
• WMS infrastructure design, build and installation
• Test Management
---------------------------------------------------
Manhattan WM system administrator.
 WM design based on new client’s business flow.
 End to End Configuration.
 Implementation of application.
 Provided new solutions to optimize WM operations.

 Trouble shooting Base/Custom issues.

 Trouble shooting operational user issues.
 Capturing and reviewing log files.
 Providing workaround SQL fixes for production critical issues.
 SDN's testing before applying into Production.
--------------------------------------------------------------------
WMS MAnhattan : Senior Associate Consultant:
About:
----------------
 Overall 5 years of total IT experience in RetailDomain.
 Having one year of Onsite experience working with Coles Australia in Melbourne at
client location
handling the onsite team and maintaining offshore-onsite model
 Good working knowledge on Manhattan WMS Application (Retail ERP), Manhattan LM,
Manhattan TMSwith SQL and UNIXas primary skills.
 Having good knowledge on retail domain, supply chain and application support
apart from WMS.
 Handled multiple tasks as part of ITIL life cycle which includes Incident
Management, Problem
Management, Change Management, and User Management along with the Application
testing.
 Proactive at defect analysis and defect fixing capabilities.
 Possess effective communication abilities to deal efficiently with the clients.
 Conferred with the excellent working rating by the client for my work in project.
 Supported and involved in several change requests and deployments
 Quick learner with a passion towards new technologies.
 Ability to work in any shifts and timings.
---------------------------------------------------------------------------
WMS Exp Profile description:
-----------------------------------------------------------------------------
About: 8+ yrs of experience in IT industry in Technical, Functional Consulting
roles.
Over 5+ years of domain expertise (functional and technical) in Omni Channel, E-
commerce, Supply Chain Management Execution (SCM) and 3PL Logistics.
1st Company:
----------------
Experienced Manhattan Consultant in the Retail supply chain.
• Strong Knowledge on Manhattan WMOS - Pre-Receiving, Inbound, Yard Management,
Inventory Management, wave management, Picking, Packing and Outbound etc.
• Good at multi-tasking and working well under tight deadlines with high
efficiency.
• Committed to excellence, self-motivator, Fast-learner with strong problem solving
skills and communication skills.
• Ability to learn and use new system and paradigms in considerably less time,
solid communicator with exceptional team building skills.
-----------------------------------------------------------------------------------
-----------------------------------------------------
Techno- Functional Lead:- Description: 2nd Company
----------
Part of Manhattan WMoS 2013 product team
• Assist with identifying and planning new processes and system support for
Manhattan WMOS on Unix / Linux open systems platform.
• Provided guidance and technical support to business users on the appropriate use
on Manhattan WMOS.
• Production support for the application to ensure the integrity, stability and
system availability on a 24/7 basis.
• Application verification and validation of patches and code fixes and SDN’s.
• Diagnose and troubleshoot production issues and conduct system and application
analysis to determine root cause of problems or malfunctions to ensure system
availability.
• Conducted weekly/Daily IT – Operations Conference call to discuss, update status
on pending issues, review incidences that impacted the SLA’s to support operations.
• Analyze, design, and implement changes to resolve issues and close support
tickets. Manage communication related to these issues as per service levels.
• Provide on-call support for production applications is a strong requirement.
• Analysing the client requirements and functional areas of the existing system.
• Perform requirement analysis during sprint planning, call out any risk involved.
• Give estimate points for each stories based on testing effort.
• Tracking requirements and tasks using JIRA.
• Planning, deploying, and managing the testing effort for any given release.
• Design test cases and setup test data for execution and Make sure no defects
leaked to production.
• Coordinate within Development, Business and product owner teams.
• Detect, record, and manage defects within the context of a release using QC.
• Communicate and implement effective testing techniques
• Prepared Master Test Plan for the Functional Changes.
• Involved in preparation of Test Scenario and Test Cases based on the
requirements.
• Executed the Regression suite before and after the SDN deployment.
• Responsible for the overall quality and timeliness of the deliverables from
Offshore.
-----------------------------------------------------------------------------------
-------------------------------------------------
Supply Chain Distribution - Test Lead: 3rd company
----------------------
• Analysing the client requirements and functional areas of the existing system.
• Determine the test requirements for each stage.
• Determine the test details at each stage as needed.
• Preparation of test schedule and testing milestones.
• Identify and plan to manage the risks and dependencies of the testing process.
• Maintain Requirement Traceability Matrix to map the test cases with the
requirements
• Preparation and Execution of Test cases for System Testing, System Integration
Testing, Load Testing and End to End test execution.
• Load testing activity on the web service Url’s for Roverpick
• Involved in System Testing Knowledge Transition sessions on Target business to
newly joined team members.
• Ensure compliance to IPMS project related activities like Timesheets and task
creation.

Production Support Phase:

• Working on Prioritized incidents.
• Prioritizing incidents and assigning to the team.
• Attending high severity incident calls.
• Coordinating across multiple teams in case of Global issues needing analysis from
multiple systems
• Attending on escalated issue support from offshore and business.
• Attending on Root cause analysis discussion for high severity incidents.

Problem Maintenance:
• Identifying Recurring incidents and converting them as Problems for fix.
• Prioritizing the Problems based on Business need and Cost of the problem
maintenance.
• Coordinating with offshore and other teams for permanent fix.
• Working on Deployment approval and release maintenance.
-----------------------------------------------------------------------------------
-------------------------------------------------
Manhattan Wmos Test Analyst: 4th Position
--------------
• Analysing the client requirements and functional areas of the existing system.
• Involved in preparation of Test Scenario and Test Cases based on the
requirements.
• Executed the standard regression suite before and after the SDN deployment.
• Preparation and Execution of Test cases for System.
• Provided support for User acceptance Testing and provided Knowledge Transition to
business users.
• Been responsible for the overall quality and timeliness of the deliverables.
• Responsible for the overall quality and timeliness of the deliverables from
Offshore.
• Preparation of various kinds of process artifacts like Requirement Traceability
Matrix, Test reports, etc.
• Gave knowledge Transition on Target business to newly joined team members.
-----------------------------------------------------------------------------------
------
Manhattan Wmos Tester: 5th Position
---------------------
• Analyzing the client requirements and functional areas of the existing system.
• Prepared Master Test Plan for FC Returns Refunds Policy Changes.
• Involved in preparation of Test Scenario and Test Cases based on the
requirements.
• Executed the Regression suite before and after the SDN deployment.
• Preparation and Execution of Test cases for System Testing and End to End test
execution.
• Responsible for the overall quality and timeliness of the deliverable from
Offshore.
• Report progress to On-site Project Lead and TCS management.
• Preparation of various kinds of process artifacts like Requirement Traceability
Matrix, Test reports, etc.
--------------------------------------------------------------------------------
•Infor WMS Cloud Suite
•Manhattan WMOS
•Infor WMS Cloud Suite 11.5.1
•SQL Queries and Statements
•MS Office
•FileZilla
•MA-WMOS: 2010 & 2017.
•UNIX
•Test Case Design, Execution, Bug Tracking and Reporting