SIMATIC TIA Portal Programming 1

Contents 16
16. Training and Support ........................................................................................... 16-2
16.1. Any Questions on our Training Courses Offered?? ............................................................ 16-3
16.2. www.siemens.com/sitrain ................................................................................................... 16-4
16.3. Learning path: SIMATIC S7 Programming based on TIA Portal ........................................ 16-5
16.4. Do You Need Service & Support? ...................................................................................... 16-6
16.5. Expertise Available in the Service & Support Portal ........................................................... 16-7
16.6. Communication in the Service & Support Portal................................................................. 16-8
16.7. The Required Information – Just a Few Clicks Away 1/2 ................................................... 16-9
16.8. The Required Information – Just a Few Clicks Away 2/2 ................................................. 16-10
16.9. Documentation at Service & Support ................................................................................ 16-11
16.10. Login ................................................................................................................................. 16-12
16.11. What does “Configuring” Information mean? .................................................................... 16-13

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16. Training and Support

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16.1. Any Questions on our Training Courses Offered??

We‘ll help you!

... on the Internet:
www.siemens.com/sitrain
or with e-mail:
info@sitrain.com

General Information
We‘ll be glad to help you regarding any questions on our training courses offered.

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16.2. www.siemens.com/sitrain

The complete range of courses offered can be accessed via the following links:
www.siemens.de/sitrain or.
www.siemens.com/sitrain

Course Search
The course search permits the user to find the required courses by applying different search
filters such as keyword, target group, etc. The filters can also be combined.

Top Links
Various courses, e.g. SIMATIC S7-1500 solution line, etc., can be reached directly via the top
links.

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Course Catalog
The course catalog permits you to find the required course via learning paths or via the Siemens
Mall structure.

16.3. Learning path: SIMATIC S7 Programming based on TIA Portal

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16.4. Do You Need Service & Support?

The Service & Support portal offers you at www.siemens.com/automation/service&support online

access whenever required to comprehensive information and services for the product range of
Industry Automation and Drive Technology.

The online support is divided into two main topics:

Expertise
• Product Support:
Technical information and downloads for products
(manuals, FAQ, software updates, ...)
• Applications & Tools:
Automation solutions
(solution examples, system descriptions, demos, calculators, tools, etc.)
• Services:
Information on our comprehensive range of Service & Support
(contacts, repairs, ...)

Communication
• Forum:
Direct customer – customer communication in case of technical questions
• Support Request:
Technical inquiries are sent direct to an expert

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16.5. Expertise Available in the Service & Support Portal

Product Support
Services & Information
Techn. information and
downloads for products Information on the
services offered

Applications & Tools

Information on automation
solutions

General Information
Online Support is a comprehensive information system with a wide range of services which is
available to you whenever required. From product support to information on services all the way
to interactive services, Online Support is always your first step to getting help fast.

Product Support
Consolidated specialist knowledge with current information on every aspect of our products and
systems is the basis for the expertise of Product Support in the form of Frequently Asked
Questions, downloads of, for example, updates/upgrades, current product information from
Marketing/Sales, electronic manuals in PDF format, test certificates and characteristics.

Applications & Tools

Applications & Tools is the new platform for solutions and system descriptions in the Service &
Support portal. Applications & Tools support you in implementing your automation tasks. This
support is provided in the form of programming examples and tools, background knowledge,
function descriptions, operating instructions, performance data, etc. The focus here is not on the
individual product but rather on the interaction of the individual products.

Services
Shows you the complete range of services offered as well as detailed information on our Service
& Support processes and contacts database.

Information
Search for the latest Service & Support publications - or do you want to know at which trade fair
you can meet us personally? All this and more is available under "Information".

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16.6. Communication in the Service & Support Portal

Technical Forum
Support Request Platform for customer
discussions
Online requests to the
A&D Hotline

Technical Forum
In order to supplement our comprehensive range of services and support, we promote the direct
dialog between experts with the help of modern web technology. The new Technical Forum is an
attractive discussion platform in German and English where users and experts can exchange
information and ideas..

Support Request
Use the online Support Request to always get a direct answer to your questions. You enter your
inquiries in online screen forms. You immediately receive suitable solution options from the
Knowledge Base. If the suggested solution does not solve your problem, send the web form
direct to our team of experts at Technical Support (hotline).

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16.7. The Required Information – Just a Few Clicks Away 1/2

Clear, user-friendly navigation via a “product An intelligent,

tree” or an index comprehensive
search function

An intelligent Search function and user-friendly Navigation function are available for finding the
required information:

Search
An intelligent and comprehensive search function is offered for finding relevant results.
• Automatic recognition of keywords
• Automatic spell-check
• Automatic sorting of the hit list entries according to up-to-dateness

Navigation
You can also navigate via the product tree to the specific required information. An index is
available to facilitate the selection of a product.

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16.8. The Required Information – Just a Few Clicks Away 2/2

Functions:
Forum: Experts can exchange
information/ideas in a forum

Newsletter: Always up-to-date through

daily news on preselected
topics

myTree: The user can define a

personal, clearly structured
product tree Automatic filling
in of forms with personal
data, e.g. in the Support
Request

Registration
After registering with our service "mySupport", you can utilize our complete range of online
services after entering your data only once.

You will then have exclusive access to the following functions:

Your personal newsletter

Through the Automation and Drives Newsletter system you receive daily, up-to-date news on
selected topics - sent direct to your mailbox. As a mySupport
user, you can individually adjust the mailing options.

myTree
Your personal product tree. As a mySupport user, you can adjust the product tree so that it only
shows those products and services from the comprehensive A&D range that are important to you.
Thus you can always maintain an overview and find the required information faster.

Online Support Request

You need to enter your personal data only once and they will be automatically entered in the
Support Request forms. You don't have to repeatedly enter the same information in every form
which saves you time for more important things.

myForum
Direct access to our Technical Forum. As mySupport user you also automatically have direct
access to our Technical Forum

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16.9. Documentation at Service & Support

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16.10. Login

For using the „My

Documentation Manager“ you
have to login.

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16.11. What does “Configuring” Information mean?

Programming instruction
Basics

Company „Miller“
Chapter 1.2.2 Programming instruction

Chapter 3.1.4 Chapter 1.

Chapter 2.1.
Chapter 2.1.1
Chapter 2.1.2
Chapter 7.2. Chapter 3.1.1
Chapter 7.2.1
Chapter7.2.2 Chapter 4.1.1
Chapter 5.1.1

Chapter 8.3.2
Chapter 9.2.2

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